Customer Reviews for U-Haul Moving & Storage at 64 East

5 508 évaluations

4720 New Bern Ave   Raleigh, NC 27610
(Diagonally across from Super Wal-Mart)

(919) 212-0323

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(919) 212-0323

4720 New Bern Ave
Raleigh, NC 27610
(Diagonally across from Super Wal-Mart)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Always a pleasure.The manager John was is so helpful and the staff is friendly, too. My storage is updated and safely stored in this clean, efficient facility for years.

CORRINE G.  |  Premières impressions 
Évaluation :
1

The truck was driving like I was driving with the brakes on very foul smell went less than 5 miles and was charged the rate plus $25

QUASHINDA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRON P. 
Évaluation :
5

Manager came in after a snowstorm which impacted the region.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron W. 
Évaluation :
5

I have used this company so many times and I have experienced good people and excellent service...thanks again for your service ❤ Peace

ISAAC M. 
Évaluation :
5

N/A, good experience.

HAROD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trista B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY H. 
Évaluation :
5

Sierra was a wonderful help

ADAM W. 
Évaluation :
1

The location on New Bern Ave in Raleigh, NC I will not be using ever again. My husband got to the place for the rental at 7a and did not receive a truck until after 8:30a. The time of 8:30a was after he had to wait and nobody showed up. So, he called the customer service number and had to switch his reservations for a different truck. This is the first time I had an issue and still can't believe we were charged a large amount after waiting over an hour and a half for help and getting badgered about the gas not being at the same amount it was when we picked up the truck.

Kristopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMIKA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick A. 
Évaluation :
5

I have made a new friend and his name is Dallas..well mannered and respectful to me and my needs as a customer...I give them 5Stars for having a clean and peaceful place to visit as a customer it a satisfying feeling to experience such nice people...Thank you again..R. Peace...satisfied customer...stay safe...

RUBY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIE M. 
Évaluation :
4

I returned the truck after the location had closed.

Doris B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA A. 
Évaluation :
5

Everything went very smoothly.

KEVIN R. 
Évaluation :
5

Muy bien todo en este lugar

Jesus G.  |  Expérience générale 
Évaluation :
5

Very positive experience. Friendly and efficient

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMOS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

Great staff at this location, everyone was courteous and very helpful. They deserve recognition for that!!! T. Bullock Satisfied customer!

THOMAS B. 
Évaluation :
2

Customer service was not good on the return.

EMMANUEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

Make sure the gas tank is full. I received it with 13/16 and returned it with a full tank anyway. No charge of course but no credit either. Windows could have been wiped down, inside and out. No big deal. I didn't bother to clean them either. Over all staff and manager are the bomb and extremely courteous and polite both times I rented. Yes I tell everyone how great it was as well.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE W. 
Évaluation :
5

Service was great. The two ladies assisting, Ammie and another whose name I did not get,, kept the line moving and efficient. Hooked the trailer, photographed, and had me on my way. The only suggestion that I would have is to get the ladies some PPE. It was freezing outside and having to grab all that cold metal on the trailers and chains was rough , but they both did it with no obvious complaints. I was one of 4 people picking up a trailer at the time in the cold and sprinkling rain.

HAROD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
5

The staff was excellent picking up and returning trailer!!!!

LASHONDA T. 
Évaluation :
1

The reps at the location lost the key to our truck and we had to wait an hour to receive them. The key drop box wasn't visible and hard to find.

LOGAN G. 
Évaluation :
5

Fantastic service! Daniel was attentive and so helpful when I came back for a lock and then was there in the morning when returning the truck. Personable and great customer service! Thank you! Easy in and out!

POLLY W. 
Évaluation :
1

Found dead mice & dropping everywhere in the unit. Many valuable items were destroyed & had to throw away…staff was notified same day & witnessed it…claim was filed with Uhaul insurance & Insurance did not cover for my loss. Manager did stat that they've had this problem & didn't send a notice so I'm very disappointed & will NEVER use this company again.

Lynn O.  |  Expérience générale 
Évaluation :
5

Arica was very helpful.

BRIANA I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KYISHA G. 
Évaluation :
5

You are on Time ☝

AKEEM W. 
Évaluation :
5

The young man who received the vehicle was excellent, friendly and made me feel as though everything was handled and indeed it was!! See ya next move!!

EARL S. 
Évaluation :
5

Courteous and friendly staff!

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKIE W. 
Évaluation :
4

Allie was great at the counter! Very knowledgeable, helpful and professional. Would rate location higher but app pick up did not work.

SHAYNE R. 
Évaluation :
5

Very easy. No issues. Very nice customer service.

SHANEQUA B. 
Évaluation :
5

Fine people who smoke in rental vehicles. No big deal, but they really need to respect the rules set in your contact. Thanks

ROBERT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ITANIA L. 
Évaluation :
5

Nothing now

KEVIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN P. 
Évaluation :
1

Get people that are friendly , consistent, competent ,courteous and drug free! The lady with the orange hair and ear ring beside her eye was very rude , confrontational and snappy !

LATOSHA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trista B.  |  Premières impressions 
Évaluation :
5

Excellent customer service.

CAMILLE J. 
Évaluation :
5

Nothing here - the young lady who checked us in was very friendly and helpful in the drop-off.

JOHN O. 
Évaluation :
5

I would recommend the vehicles be kept in better maintenance for each vehicle on the lot.

CHRISTOPHER M. 
Évaluation :
5

Nothing you got a great team in this location. Thanks

DAVID M. 
Évaluation :
1

Boxes were stack higher than the cash register which was at the back of the room. An invitation to a robbery with no one being to see in from the outside. Clerks were very uninformed. Never Again.

GERALD G. 
Évaluation :
5

Staff was nice and friendly . Good short survey !

Michael S. 
Évaluation :
5

Allie was very helpful and courteous. She provided great customer service.

TIMOTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA B. 
Évaluation :
5

Well maintained facility and staff was always pleasant especially recently.

Michael D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELINE B. 
Évaluation :
3

The van I had was terrible it was beat up on the outside & smelled like marijuana on the inside I guess no cleaning is done even in the pandemic, there was no hand sanitizer & no soap in the rest room

SHANIQUA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan G. 
Évaluation :
5

I would love to share my experience! I had best experience with customer service and with truck. Everything was very easy and quick. I went to get truck for a rent for few hours and Jonathan was very polite and helpful in every process. I would definitely go back in future at this location.

SHRADDHA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN S. 
Évaluation :
5

I have rented from U Haul for the past fifty years and this location is without a doubt the best I have ever encountered . All of the staff were fantastic and were able to trouble shoot a problem with my car that prevented the turn signal from working properly on the trailer. Next time I need a trailer in Raleigh, I will make it a point to drive to this location. Happy Thanksgiving to all the staff.

BRUCE A. 
Évaluation :
3

The over all friendliest of the staff is good; however the men's restroom was FILTHY. My most disappointing experience was being pulled over by the police because the tag was in the window. I have not heard from anyone as of Nov 22, 2021 at 3 34 pm. I called customer service while I was being detained.

HASKELL T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LOGAN T. 
Évaluation :
5

All people work there are amazing and friendly, very welcome and help u with everything.

JOAO V. 
Évaluation :
5

Very Streamlined and efficient process.

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMIE F. 
Évaluation :
4

Everything was good at check out - the only concern my husband had was he had to request a dolly because there wasn't one already on the truck.

KEVIN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
4

The staff were very professional.

PETER N. 
Évaluation :
5

My only concern is the long hold on the phone to get help.

CLIVE H.  |  Premières impressions 
Évaluation :
5

Execcelny customer service from Daniel!

LUCERO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilfredo M. 
Évaluation :
1

They overcharge for mileage and gas that was not used..mileage when received was not what they stated it was and I returned it with gas and they still managed to say it was not enough in order for me to pay for more..and the manager added in fees after the truck was returned and finalized…she was very unprofessional and rude .I will not be returning to this location!!!!

KEISHA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

I have used Uhaul locations in Sunset Beach, Burlington, and Raleigh. Each store found the right equipment for my need. I will be a customer again as I continue to have furniture to move around. Only the invoice is hard to read “small print” but I have old eyes.

JOSEPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAKE M. 
Évaluation :
1

I hope this review does not affect the employees of the 4720 new Bern ave locations but I was very upset and disappointed in U-Haul as a whole. We get to the 3001 capital Blvd location where we got confirmation the truck would be and it was NOT there, the employee there was very rude and told us we had gotten a confirmation and we just didn't see it WE DID NOT GET ANY CONFIRMATION THE TRUCK WAS MOVED AT 5AM THE DAY OF SCHEDULED PICKUP. And then the location was another couple of miles further away from where we needed which just ended up costing us more money. I'm very upset and hope something is done to avoid this miscommunication in the future. Merci

WILLIAM F. 
Évaluation :
4

I made my reservation online and "checked off" the features and "extras" I wanted in my transaction. When my wife picked up the trailer she was offered, and sold, insurance for an additional charge.....even though I had previously declined all additional expenses in multiple steps of making the reservation. This just seems like an unnecessary business practice to me. The reservation was made on the Uhaul website and the transaction should not have been changed, altered, or added to afterward. The trailer was just what we needed and everyone we had contact with was courteous and professional. It was a very good experienc!

TAMRA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Paid for a hand truck, but wasn't told to pick it up on the way out. The clerk was very apologetic and removed the charge.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
5

Everything was great and the associate Arica Shaw was very helpful with all my concerns

TIMEEKA B. 
Évaluation :
5

S.O.

HAROD D. 
Évaluation :
4

Fast service and friendly staff

WAYNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRICE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILL G. 
Évaluation :
3

No comment on this location

Sherry P. 
Évaluation :
1

My experience picking up the truck utilizing remote check in was the worst experience I have ever endured. I honestly felt as though there were racial discriminatory undertones during the ordeal. I was asked to take several photos of my id multiple times and every time I cooperated I was asked to submit a new image holding my ID over and over again. Then I was asked to give an alternative contact to verify my identity. When I spoke with the person you all called they said they were asked “If Desjonne would bring the truck back in time” not if I was who I claimed to be. I was also on hold for over 40 minutes while texting one of the reps and never got anyone on the phone. I will not be recommending your company to anyone. I will be paying movers like two guys and a truck before I ever spend my money at uhaul or recommend your services to anyone I know. It's a shame what I had to deal with in the middle of the night by myself in a neighborhood that I was not comfortable nor familiar with.

Desjonne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY M. 
Évaluation :
5

Y'all did me a real solid after the Garner location royally screwed me. Got stellar service from Uriel during pickup. Thanks Uriel! The return was a breeze too. Thanks so much!

THOMAS S. 
Évaluation :
5

I wanted to give a shout out to the manager -- Cynthia maybe? I wish I had gotten her full name. I misread the contract and took a van out of town. She was kind, understanding, and offered me plenty of options. I was ready to be treated pretty shabbily since I really was going to cause her some difficulty, but I appreciated that she treated me with respect.

JENNIFERSAUNDERS H. 
Évaluation :
5

The Customer service yesterday was the best experience I have had with U Haul and I have used U Haul many times.

AMY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sameika P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H.  |  Premières impressions 
Évaluation :
5

The loading/unloading door is broken have to use main door to access my unit

Terrance H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiron Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorenzo S.  |  Premières impressions 
Évaluation :
4

Raina was extremely helpful and attentive. She was knowledgeable and made our move in experience easier.

Laura M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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