Customer Reviews for U-Haul Moving & Storage at 67th & Bell

7 561 évaluations

6544 W Bell Rd   Glendale, AZ 85308

(623) 486-7359

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(623) 486-7359

6544 W Bell Rd
Glendale, AZ 85308

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Truck broke down after about 10 miles, left us stranded

Scott F. 
Évaluation :
3

The staff were helpful, knowledgeable, and courteous. Processing the rental was slow due partly to vacant management positions on site per the staff on site.

THOMAS R. 
Évaluation :
5

a slighty faster check in procedure.

Samuel W. 
Évaluation :
2

Waited a long time to get the trailer, waited a long time to get the trailer hooked up and waited a long time to drop the trailer off. This store needs a separate line for people that made reservations.

Patrick O. 
Évaluation :
5

I have moved a dozen times across country and this was the first time nothing was broken! No glass, no dishes, no mirrors! You did an amazing job. Merci.

Lizbeth S. 
Évaluation :
3

It's not the locations fault that they didn't have enough trucks

Richard S. 
Évaluation :
4

We had ordered a truck at another location but when we arrived they did not have the truck. That has never happened to us. The other location called someone and then told us to go to the 67th & Bell location. This caused us and our moving help a 1,5 hour delay in getting started. Which caused other problems for us. We had to find our own directions but once we arrived at 67th & Bell location they took care of us right away. The staff member apologized and compensated us with extra miles. The truck they gave us was clean inside but not cleaned outside. The windshield was a particular problem because it was dirty and filled with bug spatters hampering our view.

Don S. 
Évaluation :
1

We were there for two hours after our truck was supposed to be ready. After 45 minutes, we were given the keys and had to search for the truck in the parking lot. Then they had left a lock on the door of the truck. They attempted to cut off the lock but it could not be removed so they asked if WE would call a locksmith to remove the lock from their truck. After another hour of waiting the guy running the front desk came out and removed the lock with the code. Everything was extremely disorganized. We did not get the dolly that was ordered and paid for on the receipt. I understand everywhere is hurting for people right now but no one even apologized or tried to make it right.

Jaryd B. 
Évaluation :
5

Very easy and love how good they all were to me

Jacqueline D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh S. 
Évaluation :
5

Very easy process

Tara E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jessica F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip T. 
Évaluation :
5

Great company and very efficient and courteous

Andrew D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TROYSCOTT F. 
Évaluation :
1

I setup the uhaul reservation as mobile pickup and the keys were suppose to be in lock 5 and a password was provided to unlock the box. When it opened, there was no keys and I had to stand in line for over 15 minutes waiting to speak with someone for the keys. Once I got to the counter I asked about the equipment I rented and they lady stated it was not put in the truck. I then had to wait another 5-10 minutes for her to put the equipment in the truck and bring it up front. As a mobile pickup, this reservation should have been a smooth transaction and instead it took more than 20 extra minutes of my time.

Susanne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly P. 
Évaluation :
5

Great job, thank you very much.

Don R. 
Évaluation :
5

Young man greeted me at return area Very polite and told me he would take care of everything Very fast and easy return( one way rental)

vernon F. 
Évaluation :
1

There is no profecional employeed

Mehmet D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D.  |  Expérience générale 
Évaluation :
1

Staff was unavailable to drop off equipment, port customer service skills

Stephanie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeannette R. 
Évaluation :
5

Nothing. It was a simple rental of a trailer. Your staff was wonderful. Keep up the great work!

Hal C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CATHRENE H. 
Évaluation :
5

Connie was extremely helpful during both our storage process as well as expanding a U-Box reservation we had. Highly recommend this location.

Elaina o.  |  Expérience générale 
Évaluation :
5

They went above and beyond to help me find a truck in the last minute to make an emergency move. Customer service was stellar. They even did a follow call to make sure everything was good. Just a great experience. Merci

Kathy C. 
Évaluation :
5

coffee and donuts (just kidding)

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

The best, helpful, equipment in excellent condition, friendly workers!

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard T.  |  Expérience générale 
Évaluation :
3

When I came in to pay no one was at the front then a lady came in and said she was closing her register down, my husband said ima call corporate then she went and got someone who helped us ten mins later

Denise P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL H.  |  Expérience générale 
Évaluation :
4

Only thing that kept it from five stars is the low ceiling and no internal light in the storage.

Mark B.  |  Expérience générale 
Évaluation :
2

Charges should include the use of any equipment on the truck at initial rental set up when the truck is being kept for a longer period of time and not when the truck is returned

LaTonia H. 
Évaluation :
4

The pick up location was easy to find but it was very busy and there was only one new person working the counter, so it took a long time to get help.

Eric W. 
Évaluation :
1

The representative was kind. However, my reservation was for a 15ft truck. They couldn't find the 15ft truck that I reserved and since I already traveled there from New Mexico, I had to settle for what they had available, a 10 ft truck. In addition, I was told by customer service if we turned the truck in at least 24 hours prior to the due date and time, I would get refunded the unused days. I turned the truck in around noon on June 5th and it was due in June 7th. This was a disappointing experience.

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Carol B. 
Évaluation :
3

The personnel who checked out the equipment were very nice, but they got involved in social talk with one another and slso joined in the conversation one another were having with the customer. It was busy and the other customers were in a hurry to get their vehicle and get on the road. The Uhaul personnel operated like they had all day - no urgency.

James R. 
Évaluation :
5

Dylan was very helpful

ROBERT L. 
Évaluation :
1

It took the Phoenix store hookup guy 3 tries to find a unit that had all the lights working. Once loaded and underway toward WA state the next day I had to make a relatively short stop which took way more brake pedal pressure than expected. I shrugged it off, but as my trip continued I realized that I hadn't experienced this on past U-haul trailer rentals and suspected the surge brakes weren't working properly. Based on the trouble locating a unit with working lights, I presumed the tow doll brakes weren't functioning properly. I suggest U-Haul institute a policy to check the functionality of returned units to verify safe operability rather than just put it back out on the road

ROGER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conrado N. 
Évaluation :
5

It was a great experience for me.

Gregory C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan P. 
Évaluation :
3

Terrible communication system you have where customer can't call and talk to a person. When you finally get someone and you tell them problem they hang up with out helping. 4 locations before I got my trailer.

Robert G. 
Évaluation :
5

Delivered the preferred vehicle on a timely manner. Merci

vivian A. 
Évaluation :
2

Connie did great job to get someone to come fixing rear door.

Sean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMI U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shea R. 
Évaluation :
5

Everything went well and the staff was great 👍

Maria B. 
Évaluation :
3

Not impressed with the people in that location

Majid H. 
Évaluation :
4

Ingress and egress direction. Seemed like I was driving the wrong way to get out but did not see any other way.

MICHAEL P. 
Évaluation :
5

Amazing Experience!! Fast friendly and courteous!! The return was simple and efficient!! Highly recommend this U-Haul!!!

Sterling R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amia F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Warren F. 
Évaluation :
5

I washed and waxed truck

THEODORE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

It was a smooth process. Equipment was in good shape.

Paul H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond R. 
Évaluation :
5

Nothing. It was the best experience you could ask for.

Susanne G. 
Évaluation :
3

truck was excellent . my issue is the charge and the advertideing price....what happened to the 19,99 truck rental and explain how i was charged over like i feel uhaul or the person that assissted me with the rental made up these charges and honoring the advertized deal.

maria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shiva J. 
Évaluation :
5

Nothing. Great service overall

Angel M. 
Évaluation :
1

I spoke to two different U-Haul employees in person and on the phone 2 days prior to my rental day and both assured me that the trailer I rented I'll be waiting for me at the agreed time; when I came to pick up the trailer it was not there and I was sent to different location that U-Haul employee said the trailer is waiting for me there. When I arrived at the 2nd location trailer was not there and at that point U-Haul employee said it will be available next day 60 miles away fro this location or I could drive 150 miles today to different location to pick up my rental. Employee at the second location was compassionate for the running around I was getting but the “Traffic” scheduling person would not talk to me. 2 hours later “Traffic” found the unit I reserved at the different location. As a senior I had scheduled people to help me load the trailer at the time U-Haul originally promised but did NOT deliver - very disappointing the way U-Haul operates these days

Henryk M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter P. 
Évaluation :
5

Offer a paper option for the equipment condition verification. My phone could not complete the online form because of memory issues and lack of Wi-Fi in the parking lot. But the courteous staff member assured me that I could take pictures before leaving, so I wasn't worried about being charged for existing damage. I felt confident using the rented vehicle.

Robert O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILA B. 
Évaluation :
2

I filled the gas to the level I received and yet I was charged for 2 gallons. I drive it only 30 miles and I put in 3,5 gallons of gas. Your trucks get 10 mile per gallon so it should have been fine. I failed to take a picture of the meter but I know where it was and I am unhappy you charged me for 2 more gallons.

Kerry C. 
Évaluation :
4

DID NOT HAVE SIZE TRUCK I NEEDED THAT CAUSE ME TO DO MORE TRIPS TO AND FROM THEN I WOULD HAVE TOO IF THEY HAD THE LARGER TRUCK THAT I DID ORDER 6MONTHS INADVANCE...

Debbie R. 
Évaluation :
4

I feel the price that we paid at the very end was a lot higher than what we were told it was going to be this is the first time this is happened I need a detailed reason why which I have not gotten yet in an email or anything

SCOT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikel R. 
Évaluation :
2

Orignally reserved a 20' truck only to be told there was not one in stock. Was given a 15' truck and not able to make the move in 1 trip as planned.

Andy M. 
Évaluation :
3

Employees could be more friendly.

Alex O. 
Évaluation :
3

They were very friendly dropping off the container but picking it back up they were a bit testy. They came a day later than scheduled and even scheduled the pick up days later than I requested causing me some hardships.

Wendy Gay V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will S. 
Évaluation :
5

Very courteous and helpful.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
1

Never will go back to this location. Worst customer service at this location. van was very dirty, smells, driver side window isn't working. Van shakes too much on the freeway. worst experienced.

Kelvin K. 
Évaluation :
5

Ray the tech was great he got me in an out first thing.I thank You for doing me job. Very happy

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
3

every time i come there i wait 1,5 hours to get a trailer or truck they seem very un trained tons of employees there and equipment is not good bald tire and lights don't work seem very confused i never have a problem at other locations please explain always a problem at this location kind of said i live close to this location

JERRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
3

Your mobile quick check out app does not work at this location you to a nearby cell tower according management

Wayne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L M. 
Évaluation :
4

Maybe add more hooks on trailer along the sides....for tying down stuff.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff K. 
Évaluation :
4

Was impressed with your automated check out system. Fast and efficient.

Rod W. 
Évaluation :
5

Wonderful service Thank you

John V. 
Évaluation :
4

N/a

ChaRonda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt W. 
Évaluation :
1

First issue I was overcharged . I filed a complaint and they had told me they weren't going to charge me until they investigated and went back to the original call when they quoted me . Next day I get charged. A few days later Someone called me and said they were going to look into the original call and until now no follow up . 2nd problem my delivery was late 6 days and I was only refunded $150 ? 3rd problem I hired moving help from your website and needed a eta for my delivery when it finally arrived to Mi the lady in Grand Rapids dispatch told me it will be delivered between 12-2 pm . I called her back at around 2 and she said they had re routed the route and my box wouldn't get here until 5 pm! What a joke ! I took time off from work and ended up paying more for movers to reschedule the job! Now the final problem I live in a complex and had to ask for permission for the U box to be parked at my Residence and only had 24 hours to be parked which I thought was fine because in my reservation I had scheduled next day pickup 4 days later the u box container is still in my residence. Called the Grand Rapids dispatch again to find out when they will pick up and they said they didn't know that I had to wait for someone else to call me and get a eta of when they were picking it up! Do you think this is a good experience? What kind of business are you running ? Quoting customers $1200 and charging them $1800? Plus the horrible customer service experience! This company is not to be trusted ! Should have gone with PODS! This is overwhelming  I expect a call back from someone who knows what they are doing and my issue resolved ! 

Jamilette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TeqwaZha T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lashanna i.  |  Expérience générale 
Évaluation :
5

John the manager provided great service.

Djuana W.  |  Expérience générale 
Évaluation :
5

Very happy with the very needed service but the prices are steep for a person on a limited income. Also need more accessible handicap units.

maggie n.  |  Premières impressions 
Évaluation :
4

Very thankful for the storage unit opportunity and safe, clean building with an area in back to "share," that is kept between 65-85 degrees. LARGE storage facility with 2 buildings. An available unit was in the middle of front building on second level, no ramp or elevator - only stairs, front loading entrance (to other side) with no ramp from parking lot to curb, and I have a sprained ankle. Those working in the office were very nice and helpful!! Moving help took longer because of the building challenges. FYI building in front closes and locks for both entrance and exit prior to advertised closing time on Sunday at 5pm (Be done by 430pm and no later than 445pm). Last load had to be pushed around building to back door loading dock, other tenets explained how to enter my code in 2 different places, pushed load through back building to front building, and then unloaded. Parked in back, truck return on side, office in front, and after 2 long days, the extra walking around the building twice was unfortunate. 1st month storage fee waived if U-Haul truck rental, but I forgot to mention it, even though both reservations were made at same time. Message left and pending.

LISA V.  |  Premières impressions 
Évaluation :
4

I needed a bottom level as I am elderly with disabilities, but none were available. Your staff worked with me and in two months they were able to get an outside unit. They were very kind and eager to accomodate me. Merci.

magdalena n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth B.  |  Premières impressions 
Évaluation :
5

The staff is knowledgeable and friendly. Dylan was helpful as well as the General manager. Clean well supplied store for those last minute needs. Bring them a Gatorade in Sunday when getting your propane filled....it's a hot job.

Keith O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevie H.  |  Expérience générale 
Évaluation :
5

Quick Service..Easy Access..and Best Price..clean and Right Size

BarbaraMartisse D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donal B.  |  Expérience générale 
Évaluation :
5

Great staff!

Samuel M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather k.  |  Online Move In 
Évaluation :
5

Staff was very helpful, and friendly. ❤😊

LAURA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Expérience générale 
Évaluation :
5

The rep helping me was perfect

Kristen H.  |  Premières impressions 
Évaluation :
2

We set up the rental online with an offer for a free month storage with truck rental. We got there early on a Saturday and had to wait about an hour in a line. The waiting was fine until we got to the counter and the offer was not honored by the company. The person that helped appeared fed up with the issue and immediately called the office manager. According to the manager, corporate only honors the offer on a "business need basis and that location was not honoring the deal." They couldn't call or speak about other locations so the options were to go wait else where for another hour or stick with them. Well, we stayed AND there were no locks either. We opted not to wait in line somewhere else while our stuff was in the car so we had no other choice but to go hunting for the lock to get everything stored. Made it for a long and frustrating day.

Elena R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mari g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal R.  |  Premières impressions 
Évaluation :
5

The office rep that assisted me was awesome great customer service definitely would recommend

jamie f.  |  Premières impressions 
Évaluation :
3

Guy helping me was very very rude. Reservation was for 10am and we were supposed to have truck for 6 hours. Took a whole hour to get the truck and storage unit, and we still had to return it at 4pm. We made it with just a bit of time to spare but probably would have been just a bit less rushed trying to get things done.

David T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar Adrian C.  |  Premières impressions 
Évaluation :
3

My previously verified reservation was mysteriously LOST. That does not inspire confidence. Fortunately for me, a space was still available.

Jeffrey H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cigie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin B.  |  Premières impressions 
Évaluation :
5

A great experience for me. Management was extremely helpful and knowledgeable.

ann g.  |  Expérience générale 
Évaluation :
5

People or very helpful

carol A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niesha W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette A.  |  Expérience générale 
Évaluation :
5

They have been awesome! Very considerate, as well as helpful. And john the manager i believe has been very helpful every time ive rented there nice guy.

tracy p.  |  Premières impressions 
Évaluation :
5

A comfortable and peace of mind to know my belongings were safe and accessible.

Alan G.  |  Expérience générale 
Évaluation :
5

We appreciate your service ovwr the last 4 years.

Cindy J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn H.  |  Expérience générale 
Évaluation :
5

Your manager John Ludwick was gracious and very helpful at a challenging time for me. His professionalism was gratefully appreciated. Respectfully, Marilyn E

MARILYN E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cosme N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE D.  |  Expérience générale 
Évaluation :
5

Good service dylan was very dgood

javier v.  |  Expérience générale 
Évaluation :
3

decent unit, rude lady gave me the farthest unit up stairs and was never convenient and hated moving in and out.

eric m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debi F.  |  Expérience générale 
Évaluation :
5

Great place to store

JAMES M.  |  Expérience générale 
Évaluation :
5

I appreciate U-Haul for all their help in storing my things these last few years. After getting divorced, the owner of this store was so nice and accommodating. Thanks so much!

Lacey B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Djuana W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake C.  |  Online Move In 
Évaluation :
5

Merci

hilda o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
1

I'm older and needed a ground floor unit, climate controlled! The guy helping me found me one but the manager wouldn't approve it. He would only offer me a not climate controlled unit, which was not an option. I had to cancel the whole move in! Found a unit that met my needs for less money with another vendor! Really disappointed in uhaul since we prefer them and planned to rent 2 trucks one local and one out of state move!

Carolyn V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eve S.  |  Premières impressions 
Évaluation :
5

Eric was great and extremely helpful! I worked with a manager in the beginning as well (ginger white guy) who was super helpful as well. They were very accommodating and really just trying to help you get what you need without trying to scam you or get your money. These people care and that's the difference!

Mercedes H.  |  Expérience générale 
Évaluation :
1

All are good with the exception of steps going to the storage itself. A ramp would've help alot in this situation. 1hr load took 3hrs for 1person. Room was far away from the stairs so it had to be transfer to another cart which is a challenge on its own, because cart had to be lifted up the stairs.

Richard B.  |  Online Move In 
Évaluation :
5

had to store all my personal and household possessions for over a year at this facility... no complaints (except that I kept bumping my head on the fire sprinkler valves because I am over 6 ft tall).... a small price to pay for p[rotection... ;)

lawrence c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cigie K.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jenika K.  |  Expérience générale 
Évaluation :
3

Everything was perfect but the guy that's in the store is very rude and not helpful. I asked him for help he replied in a rude way and was very very rude in general. If I didn't pay almost $200 I would of gone somewhere else because I'll rather avoid rude customer service. He wasn't just rude to me but another customer walked out saying how he had no customer service skills.

Stephanie L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanessa C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeanette K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C.  |  Expérience générale 
Évaluation :
5

The guy at the counter when I checked out was extremely rude

andrew w.  |  Expérience générale 
Évaluation :
3

I reserved my unit online but was asking me to upload my home owners insurance since I was doing this from my phone I decided to walk in.. the guy who help me wanted rude but kept telling me I was second on the reservation list. I told how is that possible I have it for today. We kept going back and forth I was getting upset I was asking for a manager when then he realized that he was incorrect and proceeded with the reservation.. he then said I would need to pay for a lock I advised him that it said on internet shows that it was free.. he then said because I walked in had to pay for it.. I was already tired from arguing with hime so I just paid.. again guy who helped me wasnt rude but didnt seem he knew what he was doing.. thank you Jimmie Figueroa

Jimmie F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila W.  |  Premières impressions 
Évaluation :
4

Had to move some things on short notice, talking minutes to move, not days or even hours, and were able to get it done! So grateful!

Brent F.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GABRIEL H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ramzi a.  |  Expérience générale 
Évaluation :
3

I am glad l choose UHaul over other companies!

lawanda m.  |  Premières impressions 
Évaluation :
4

Never enjoyed the price hikes, For the most part staff was friendly. Property was always clean.

Robert M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DIANA S.  |  Expérience générale 
Évaluation :
5

super clean

michelle w.  |  Premières impressions 
Évaluation :
5

William from New York was very helpful.

lashanna i.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gino Z.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Millie I.  |  Expérience générale 
Évaluation :
5

We had an amazing staff at the uhaul storage.

CATHY M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mireya m.  |  Expérience générale 
Évaluation :
5

Very clean and great service !!!

Jacqueline C.  |  Online Move In 
Évaluation :
3

I don't like the checking in and out on line its more of a hassle then waiting in line.

Anna F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn M.  |  Expérience générale 
Évaluation :
4

The UHAUL team were always available, friendly, and went above and beyond!!!

William B.  |  Expérience générale 
Évaluation :
4

Our unit was on the second floor and an elevator would have made moving content easier than the stairs.

Matthew C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis D.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Beverly P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN E.  |  Expérience générale 
Évaluation :
3

Was not taken to my unit, was given a map and let me figure where the unit was .

Anthony R.  |  Premières impressions 
Évaluation :
5

Everything about my renting experience was excellent. Only thing I wished this facility had was an elevator to the 2nd floor.

Michel W.  |  Expérience générale 
Évaluation :
3

,

james w.  |  Expérience générale 
Évaluation :
5

Very clean and in good location.

Anthony S.  |  Premières impressions 
Évaluation :
5

After completing the online check out I was billed for a late charge for not paying the monthly charge. I hope this was taken care of and all is complete.

Selby S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORRIS H.  |  Premières impressions 
Évaluation :
4

Always room for improvement some who. Staff was great to see my needs were met and were very helpful.

jerry e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori V.  |  Premières impressions 
Évaluation :
5

John, is very professional and went or and above his job!!

Maria D.  |  Expérience générale 
Évaluation :
3

Well it was ok.. had I known it was all upstairs I wouldn't have rented it. I also wasn't informed of the hours for move in, I had to call the manager to find out what and how to get to my storage, we had to put everything through a small door

Patricia P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace C.  |  Expérience générale 
Évaluation :
5

Knowledgeable, friendly staff.

michael m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY C.  |  Expérience générale 
Évaluation :
5

John and staff very helpful and friendly, would definitely recommend them to anyone looking for such.

Tracy Michelle P.  |  Expérience générale 
Évaluation :
5

I'm sorry I don't remember the guys names but they did an excellent job. Place was clean and all my stuff is safely moved and in great shape. Thanks again.

Paul C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jermaine T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

karen z.  |  Expérience générale 
Évaluation :