Évaluations des clients U-Haul Moving & Storage at 7 Mile & Livernois

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at 7 Mile & Livernois

Cote générale :

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WALTER ANTONIO B.
Évaluation :

When I finally got to the counter the young lady left and did tell me where she was going she was gone for an hour then they didn't have my truck that I had reserve for a whole week They also had no help I would like a refund or some kind of compensation for my experience at this Facility

WALTER ANTONIO B.
Évaluation :

When I got to the counter the young lady left didn't tell me where she was going I stood there for 30 minutes then when she came back they didn't have my truck that I had a reservation for for a whole week it was in a manager there for me to talk toI was told that the manager would give me a call I never got a call I am very disappointed with the overall experience at this location and I would like a refund or some kind of compensation

Raymond L.
Évaluation :

Truck needs front end work

Clare M.
Évaluation :

I was unable to upload my driver's license for the check in, I tried 3 times.

Gina M.
Évaluation :

I had a great experience. No issues!

Tangy C.
Évaluation :

I guess you can't thoroughly clean after each rental but sure would help with comfort during pandemic. It was descent. I just came prepared and sprayed and wiped down with Lysol.

Harry T.
Évaluation :

There a leaf or two in the back of the truck and the guy was like “the truck was dirty and it could cost you $20 to clean it out”. Grabbed the broom and it took all of five seconds to sweep it out. I felt as if he was extorting me. Then he did the same thing with the gas gauge. It really felt he was trying to get over on me. Everything else was awesome.

Michael C.
Évaluation :

Window was filthy but rest of truck was good. Only other concern was both staff had no mask or face covering - made me worry for their health

Darshara J.
Évaluation :

Everyone was great. The lady with the braids that helped me was very nice.

Felicia R.
Évaluation :

Clean the vehicles better

chantal H.
Évaluation :

Le client n'a pas laissé de commentaire.

Danae L.
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Le client n'a pas laissé de commentaire.

Jewel M.
Évaluation :

The inside of the truck stinks!

ROSALINE LYNN R.
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Le client n'a pas laissé de commentaire.

ANGELA H.
Évaluation :

Le client n'a pas laissé de commentaire.

DEROSS ANDREW C.
Évaluation :

U-haul charged an extra $17 and failed to display the description of the charge on the receipt. This is bad business practice and thievery.

ROY LEE B.
Évaluation :

Keep up the good work

Kevin Y.
Évaluation :

Wear masks! Not a single employee was wearing a mask. There's a pandemic going on. The only disappointing element of the experience - but what a disappointment it had to be the human element.

Darryl M.
Évaluation :

When I returned the truck me and one customer had to wait 20 minutes we was in the building by ourself

Marcus P.
Évaluation :

Le client n'a pas laissé de commentaire.

WARNEDIA R.
Évaluation :

Your service was excellent, personell was helpful, well mannered and friendly. They wore masks even though they were behind an enclosure during this pandemic well done and thanks for the service!!

Andrea F. | Premières impressions |
Évaluation :

The staff wasn't speaking nor speaking clearly to be understood. I had to call the corporate office to get them to move on my application. The manager was rude and uninterested in helping us.

Tony J.
Évaluation :

Try customer service skills and public relations.

MAURICE ALBERT E.
Évaluation :

My information had to be entered 4 times before the computer would except it. None of the employees were wearing a mask. They remarked that they had some in their pockets. No co-worker co-operation on hooking up the trailer. More concerned about a bonus if all equipment was rented.

Alexander K.
Évaluation :

The passenger mirror was broken and would turn while the car was moving (extremely dangerous). I also ordered 4 dozen blankets and a dolly that were not on the truck.

SHERESE N H.
Évaluation :

Le client n'a pas laissé de commentaire.

ANGELA J.
Évaluation :

Very helpful.

Sophia C.
Évaluation :

Brian and Don did a great job of unloading my furniture, bringing it into the house and putting it I asked them to. They were both very friendly with smiling faces.

MELVA CORDELLA C.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry W.
Évaluation :

Le client n'a pas laissé de commentaire.

OLLIE MAE R.
Évaluation :

Le client n'a pas laissé de commentaire.

MIKE R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CORDERO THOAMS S.
Évaluation :

Le client n'a pas laissé de commentaire.

Tyree P.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher J.
Évaluation :

Le client n'a pas laissé de commentaire.

amber a. | Premières impressions |
Évaluation :

Staff went above and beyond in conflict resolution and made sure my experience was less stressful as humanly possible. Even with mix ups from corporate the 7 mile staff stepped in with accountability and not only fixed the issues but also assured me as a consumer. Quality customer care is hard to come by which is why I only deal with this particular location. The staff are welcoming and upbeat , the facility is always spotless and theres never a problem that isn’t fairly Negotiated !

Iman D.
Évaluation :

I think all on it.

Charles P.
Évaluation :

Personnel very professional.

DEBORAH RENEE H.
Évaluation :

Purchase ahead of time

Selena M.
Évaluation :

Le client n'a pas laissé de commentaire.

Angela D.
Évaluation :

Shawn the customer service guy, was very professional and attentive. I would refer people to this location at anytime. I will be back if I need your services. Thank you, Angela D. Detroit, MI

lauren C.
Évaluation :

Le client n'a pas laissé de commentaire.

Johnmanuel G.
Évaluation :

Manuel was very helpful in arranging the rental and properly connecting the trailer.

Robert B.
Évaluation :

I scheduled a pickup for 7am using the online service. To confirm my reservation I called the location to make sure everything was set so I could pick up the vehicle at the appropriate time. Even with all my due diligence I still had top wait almost 3 hours to get my vehicle. THIS SHOULD NEVER HAPPEN TO ANYONE.... EVER! And the employees still saw fit to think I was ok or acceptable of this situation. I don't deserve your attitude since you failed to do your job.

Steven K.
Évaluation :

Le client n'a pas laissé de commentaire.

kasem A.
Évaluation :

Le client n'a pas laissé de commentaire.

donald s. | Premières impressions |
Évaluation :

None

JAKE W.
Évaluation :

Don't sell me a broken piece of equipment. Your shit trailer broke when I returned it to uhaul in Salem and would've been disastrous if it had broken on the highway. I blame you for this.

Denise W.
Évaluation :

Le client n'a pas laissé de commentaire.

Sonya C.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM ALFRED T.
Évaluation :

Le client n'a pas laissé de commentaire.

Gene H.
Évaluation :

Le client n'a pas laissé de commentaire.

David H.
Évaluation :

Check engine light stayed on during my use of vehicle. Another warning light was on as well. Not sure what it was indicating.

Michael M.
Évaluation :

Very efficient and quick. The employees I dealt with were personable and knowledgeable. They got me handled with no stress.

Miatta T.
Évaluation :

The staff was friendly, supportive,helpful and courteous!!! Thank you so much for making my moving experience a BREEZE!!@

Michael C. | Expérience générale |
Évaluation :

They want to charge me extra fees after I close my account with them

Diana R.
Évaluation :

Le client n'a pas laissé de commentaire.

VAL L.
Évaluation :

The man was nice & courteous. I will come back again & tell my friends & family.

HARRIET REGINA B.
Évaluation :

The customer service agents should know how to work the equipment and learn how to answer a direct question without 'double talk'. Your clients aren't all stupid.

Kimberly L.
Évaluation :

Customer service was great!

Leslie K.
Évaluation :

Le client n'a pas laissé de commentaire.

Herbert H.
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Le client n'a pas laissé de commentaire.

Kimani B.
Évaluation :

Le client n'a pas laissé de commentaire.

Darnise W.
Évaluation :

It all was a very smooth transaction.

Anthonypaul G.
Évaluation :

lite on customer parking. good location otherwise.

tosha B.
Évaluation :

Great Customer Service

Charley T.
Évaluation :

Le client n'a pas laissé de commentaire.

Chiquita K.
Évaluation :

Le client n'a pas laissé de commentaire.

Cory W.
Évaluation :

Everyone was professional and willing to help..... place is ran incredibly well!!!

Calvin W.
Évaluation :

My experience was great, until I was charged for not returning the equipment which I returned 3hrs after initially renting it. Something happened where the young man in rental return mixed up numbers and made it seem as if I never returned the equipment. Instead of him being penalized, I was by being double charge. I never experienced anything like this from any other location. That error turned my great experience into a horrible one.

LISA MIGNON M.
Évaluation :

Trucks need too be clean, especially during covid!

Jessica D.
Évaluation :

Not charge people's card without consent first.

Tara H.
Évaluation :

Le client n'a pas laissé de commentaire.

Gwendolyn C.
Évaluation :

The gas hand was lower than what was marked on the contract. The lady (appeared to be a new manager) did not have the truck pulled around, did not have the paper board taken off the window and did not check the inside of the truck.

Amber M.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrea K.
Évaluation :

Great Job! Awesome service at Livernois location!

Jack M.
Évaluation :

The truck was not available as reserved - it was frustrating but all representatives were kind. We were told we would receive a $50 refund which we didn't on initial bill. When I called Terri was extremely knowledgeable, patient, understanding, and couldn't have been more helpful. She took care of refund and we're so appreciative! Thank you, Terri!

Timothy F.
Évaluation :

Le client n'a pas laissé de commentaire.

NICHOLLE ROCHELL R.
Évaluation :

Le client n'a pas laissé de commentaire.

JONATHAN M.
Évaluation :

Le client n'a pas laissé de commentaire.

Paula J.
Évaluation :

I haven't rented a u-haul truck in over 20 years. I misunderstood how much gas to put in. i didn't realize the contract showed how many gallons would equal what i needed to meet. So, when i put gas in (before i returned it,) i turned the key to see where the gas level was. ( not turning the engine on. this works in my car and i can see the gas arrow move.) i kept turning the key and the arrow wasn't moving much. so i thought I needed to put more in. so i put more in and turned the key and looked at the gas gauge. i finally stopped and turned the engine on and saw the gauge way past half. i had only needed to make it 3/8. Is there any type of a refund for the extra gas i put in? Thank you.

justin H.
Évaluation :

Le client n'a pas laissé de commentaire.

Jimmie D.
Évaluation :

Le client n'a pas laissé de commentaire.

Russell J.
Évaluation :

1. I was over Charged from the quote I received online. 2. Someone at the location by the name of Rachel Bayer extended my contract without my knowledge and I was billed a second time on the day I returned the equipment... 3. I haven't received a call back from anyone to resolve the issue

David W.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony M.
Évaluation :

Everything went well; from me picking up the 26' truck and on my way in a timely fashion; to dropping it off after hours and finding the on line check out to be fairly simple and convenient. The truck drop off area can be a bit cramped if there's a lot of trucks being brought back, but that's the only minor issue.

Brittany M.
Évaluation :

Le client n'a pas laissé de commentaire.

Geisele H.
Évaluation :

The truck was unusable. It smelled absolutely horrible!!! I had to return it!!! Totally unacceptable!!!

EARL NOEL K.
Évaluation :

It was a great customer experience!!

ARTHUR RAYMOND H.
Évaluation :

The guy I rented from had a bad attitude. He seemed shitty, and unfriendly.

YUSEFLUQMAN S.
Évaluation :

Hire more experienced staff to hook trailers on correctly.

RONALD EDWARD C.
Évaluation :

Le client n'a pas laissé de commentaire.

SHONDRA LETRICE T.
Évaluation :

The young man (employee) - Jason T. was very helpful at processing me very quickly, and assisting the installation of the tow hitch/trailer on my vehicle. Upon return of the trailer, Jason T. was just as helpful!

DEBORAH L.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM ALFRED T.
Évaluation :

Le client n'a pas laissé de commentaire.

MUHAMMAD A E.
Évaluation :

I enjoyed my experience.

Leon D.
Évaluation :

Le client n'a pas laissé de commentaire.

REGINALD H.
Évaluation :

Other than the fact that I didn't see my favorite manager, Mr. Hart, things went just as smoothly as the last time that I rented from this location. The van was there waiting for me. The person that waited on me was fast and efficient. No problems at all. I did try to check in online and couldn't, but oh well.

Ramone B.
Évaluation :

The truck brake lights came on and constantly beeped the entire time. I called to report it and they were supposed to come check on it at my load pickup destination they called 3 hours later. This location is a constant problem. I own a business that requires me to rent trucks. There is always an issue. One time I waited at the locked front door from 30 to 40 minutes during open hours. I literally walked around the lot for two minute trying to find someone as the back garage was opened. I finally found the workers who were unloading an storage unit. While not tending to the 5 people outside of the locked door. They said they had to clean it. I was late for a job because of it. They don't have the reserved trucks when they say they do. The staff complains constantly about being understaffed. This has literally been the last year and half with my business and they suck. Always long lines. One employee mentioned that he was too busy and could “go back to selling dope” for all this trouble. They are the worst and I'm not exaggerating. The last truck I had brake issues and they literally went to the floor and a no show. After I complained about it there were no notes in the file once I complained again at the 7 mile and livernois location. They are unreliable and terrible. I had so many issues with them it saddens me.

KIMBERLY DERICE W.
Évaluation :

Got charged $20 for gas it was put back where it was when I got it. Never got the pads I pre reserved. Will not use this location again

Dion F.
Évaluation :

Le client n'a pas laissé de commentaire.

WENDY M.
Évaluation :

Le client n'a pas laissé de commentaire.

KAREN C.
Évaluation :

Great service

VICTORIAELIZABET M.
Évaluation :

Le client n'a pas laissé de commentaire.

Rodderick H.
Évaluation :

The vehicle was dirty and in need of an oil change.

kianna t. | Premières impressions |
Évaluation :

Shawn helped me with everything! He made my first move an easy process. Thanks again Shawn.

Sondra J. | Premières impressions |
Évaluation :

During peak hours, the waiting time for assistance can be extraordinarily long, and all team members may not be trained or empowered to handle all transactions. This was actually my 2nd trip. I had come in the day before to pay my storage bill and reserve an additional storage unit, waited in line for 30 minutes, only to be told I'd have to return the following day because the team member was not able to service self-storage account matters.

Courtney J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Bryce H. | Online Move In |
Évaluation :

The second time I tried to get into my storage until, my access code didn't work

Joseph C. | Expérience générale |
Évaluation :

You need to add lights to the storage unit and a plug outlet

Onita F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Victoria K. | Expérience générale |
Évaluation :

David Turner and as ll yhe staff are amazingly wonderful people. They all gave the best experience.

Myra L. | Premières impressions |
Évaluation :

David is very helpful

Dorthy D. | Expérience générale |
Évaluation :

Awful.

Ericka B. | Expérience générale |
Évaluation :

Great Service

Wallace H. | Premières impressions |
Évaluation :

ok

Rashard D. | Premières impressions |
Évaluation :

Rod ✊🏾

saverne h. | Expérience générale |
Évaluation :

The Staff was very helpful and professional the facility was clean and well maintained

tiara h. | Premières impressions |
Évaluation :

I really appreciate Thaddeus and Roderick’s help! Very helpful individuals.

Deainna P. | Premières impressions |
Évaluation :

Horrible just absolutely horrible

Arnetta H. | Premières impressions |
Évaluation :

Only one agent was at the counter, and the line was moving very slowly.

Brenda K. | Premières impressions |
Évaluation :

Very professional and accommodating. Easily accessible to my current home which makes it convenient to store items until I move to my new home.

kevin w. | Premières impressions |
Évaluation :

Customer service was fine. They answered all of my questions and put any concern's that I had at ease.

Michelle A. | Expérience générale |
Évaluation :

They are & were very nice & helpful with any & everything any customer needs.

Shannon N. | Expérience générale |
Évaluation :

Price was high

chris j. | Expérience générale |
Évaluation :

I didn't like the attitude of the general manager she was very unaccommodating and rude.

mary n. | Expérience générale |
Évaluation :

Love the staff.

Dorrisa C. | Réservation |
Évaluation :

Your whole customer service department are non informative people. My reservation was wrong It cost me milage which i should have been reimbursed for by your company because of your employee screw up.

TERRANCE M. | Expérience générale |
Évaluation :

Water was in my storage room, still do not know where and how it got in. It got on a few of my clothes, no big damage just had to wash them. Lorenzo, did not contact me. But, eveeything else was cool.

TAMEKIA B. | Expérience générale |
Évaluation :

Regardless to the clean facility the Manager Lorenzo is AWFUL ! Because of his arrogance and rudeness I would never recommend that Uhaul location for any reason.

NATHANIEL B. | Expérience générale |
Évaluation :

....

DARLENE P. | Expérience générale |
Évaluation :

I have nothing bad to say....everyone was nice and professional

sherita p. | Expérience générale |
Évaluation :

The facility has roaches!! I saw them coming out of units as I moved my things out. I have never had roaches in any of my homes over the last 20 years if they show up in the next few weeks

lashanda h. | Expérience générale |
Évaluation :

Everyone was very professional and friendly and willing to help out with any problems and questions.

Non reviews have been submitted for this location.

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