Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This is my go to, I have a lot of U-hauls , this location is where I have been as a valued customer every time.
Robert Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
STUART JOEL
Évaluation :
5
Le client n'a pas laissé de commentaire.
stephanie griffin
Évaluation :
5
Nothing .great location friendly staff and helpful.
Roger Hill
Évaluation :
5
Le client n'a pas laissé de commentaire.
Crystal Davis
|
Expérience générale
Évaluation :
5
There great!
CHARLES ARCHIE
Évaluation :
4
Everyone seems nice. However, as a customer service manager and trainer, I notice things others don't. And there are a few areas in which staff can improve to make this location above all others.
Angela Barney
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy Oaks
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tammy davis
Évaluation :
5
Keep doing what you are doing 👏 👌
Howard scott
Évaluation :
4
Staff was professional and knowledgeable
Cedric Small
Évaluation :
5
S.O.
Wilbur Medley
Évaluation :
5
Just communicate a little better with the customer as far as what to upload to the link when renting a U-haul before the customer drives off the lot with the U-haul truck. This would alleviate a lot of confusion for customers returning the vehicle.
Carmen Artist
Évaluation :
5
My only issue is that when it started raining, the windshield wipers on the truck did not work. One literally started coming apart so I had to turn them off. Needless to say, I could not see the road. It was a very dangerous situation.
Renee Morehand
Évaluation :
5
My treatment at the U-Haul service on Livernois was very professional and courteous, and I will recommend others.
Ello Woodward
Évaluation :
5
Have more sales associates.
ERIC JEROME CORN
Évaluation :
5
good brothers
Malik Clinscales
Évaluation :
3
Ensure that there is more than 1 worker at the counter .. wait time in a line of people for assistance was a big inconvenience
LATRELLA hayes
Évaluation :
5
Keep everything the same
RAMON LYONS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kris Stainback
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cedric Small
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antwaun Reed
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dewayne Watson
Évaluation :
4
Fix the picture upload
anita bryant
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl Watkins
Évaluation :
5
Le client n'a pas laissé de commentaire.
DIENA NEKISHA JACKSON
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerome Chapman
Évaluation :
4
Le client n'a pas laissé de commentaire.
DIENA NEKISHA JACKSON
Évaluation :
4
Although the truck was clean, there was a leak coming from the roof. And I also think that something was off with the meter on the gas level. And in my opinion if a truck is given to the customer with under a 1/4 of a tank and they return it with more than how they received it, they should be credited more than $21.
tyra white
Évaluation :
5
They were very busy with returns on Sunday and the staff was very attentive as we returned our truck processing the return in an acceptable amount of time. I appreciated how they prioritized those picking up over those returning even though I had to wait a little longer.
Debra Kalis
Évaluation :
4
Great service always
anthony love
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerome Chapman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tommy Grantham
Évaluation :
4
Le client n'a pas laissé de commentaire.
Savannah Young
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron Jones-Reid
Évaluation :
5
The manager did her best to accommodate, but I think she needs a better team to assist her, especially doing the Peak moving season. The morale needs a lot of work.
alicia Bostick
Évaluation :
5
Great location for me, great customer service. Couldn't be happier with my experience.
Brian Paterson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle Shannon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shavonda howze
Évaluation :
4
The manager Is very rude, her demeanor is not professional.
Tiani Dodson
|
Expérience générale
Évaluation :
5
Overall good :-)
Afraim Murshed
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl Watkins
Évaluation :
5
Rien
Shaunita Vanzant
Évaluation :
1
I didn't like the fact that the guy told me that I gotta log into the app in order to return the truck or else I'm going to get charged $20 if I don't do so....smh it felt like I worked there after all them pics and questions the app asked it took like 20 mons to finish 🤦🏿♂️ at the Taylor location I just drop and go
Anthony Harrison
Évaluation :
5
Excellent service à la clientèle
Sheldon Matthews
Évaluation :
5
My sons had gym or whatever it was all on their shoes pants and items as we was moving and the front of the truck was dirty cup holder and seats and truck sounds like it’s go Brahe down and jerk while riding
Ebony Knighton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lamika Stevenson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chenile Norman
Évaluation :
5
Everything was great excellent customer service!!!
Joyce Lacy
Évaluation :
5
Keep doing what you are doing
lamanten jenkins
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cedyiesha Pope
Évaluation :
5
The truck was well maintained and smelled nice.The associate that helped me was pleasant.it was a smooth experience.
Chel Hillard
Évaluation :
4
I will say that I really like working with the Brother and Sister at the UHaul on Livernois because they really listen to the client, they show compassion and have a good work ethic. My suggestion would be to have workers who show compassion like the Sister and Brother. On my check out of the first uhaul the console to hold drinks was dirty like something greasy spilled, and the outside of the truck was dirty. Immediately the Brother switched out my truck and went to investigate the truck. The second truck was better. When I returned the truck I even brought pictures of a UHaul and Trailer that's been on my block for over a week because I know prices has gone up due to theft. And the sister was very concerned and took the license plate down. The bald head guy was nonchalant and wasn't as passionate as she was. I used the UHaul for my business hauling items for the Black Doll Museum, the Detroit Doll Show or Pillow Paint Parties so having the trucks clean inside and out is important to me.
Sandra Epps
Évaluation :
5
Ms. T service me today and she was outstanding Thanks for the wonderful service. Chef J. Chapmans Catering.
Jerome Chapman
Évaluation :
5
Allow pickup trucks to be dropped at other locations
Ernest Ivory
Évaluation :
5
Le client n'a pas laissé de commentaire.
CATHERINE lacombe
Évaluation :
5
Great business very helpful. Amazing customer service. Quick and easy return
Gwendolyn Turner
Évaluation :
3
Wasn’t greeted properly in my opinion
Organization of store could be better
No parking in front of store
Harold Zack Bouey
Évaluation :
3
Truck needed a tune up
KENNAN JACKSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
keith campbell
Évaluation :
1
Customer service SUCKS.
Darlene Richardson
|
Premières impressions
Évaluation :
3
Customer service can be improved. Workers could be more welcoming and helpful. Just dry
Jamika Gilliard
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Freeman
Évaluation :
5
The people who work there are great and very helpful Ms Teresa I think the lady name is was great I owe her lunch , they don't rush you they take time to assure you make the right decision of what your getting
Shaunita Vanzant
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mandre Allen
Évaluation :
3
Tire pressure warning light was on. Wind Shield washer fluid warning light was on. I had problem with ignition switch. Wind shield was cracked. Muffler was extremely loud.
Mansour Faraji
Évaluation :
3
The truck smelled like smoke which is a big issue for me. I knew I would only use the truck for two hours so I didn't complain. The guy checking you in wasn't rude but wasn't friendly. He did his job. The guy checking the truck back in was friendly.
Keitaya Lockett
Évaluation :
3
Better parking / friendly staff / organize the inside store better
Harold Zack
Évaluation :
5
I use the Uhaul Livernois & 7 Mile location often to rent a van or truck to access my pottery and art storage. This is the BEST location for me! The staff is always pleasant and professional. They don't waste time and they get customers in and out quickly when the store is extra busy. James E checked me in at the desk on my most recent visit and gave me the best customer service (as always)!! James S was in the lot and made sure I located the correct Uhaul van. He was pleasant and helpful (as always). Thank you, Lisa R.
LISA JEANNE REDD
Évaluation :
3
My cargo van was filthy seats stain wet wet god knows what steering wheel full of foul substance order in van foul. Customer service was good Chris did a good job. Otherwise second time in a month I got bad service have a credit nobody knows how to process. Inexcusable.
Jerome Chapman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos Penn
Évaluation :
5
Outstanding work
ELIJAH ELSHABAZZ
Évaluation :
5
Keep employees
JACKSON MOORER
Évaluation :
5
Keep Doing good work,Thank you for your service.
Eric Bell
Évaluation :
4
I didn’t use the equipment that was by doors… it was confusing and I didn’t know how to update that I wasn’t taking it
Levi Launder
Évaluation :
2
You have to wiggle the key for 45 seconds just to start the truck, check engine light is on and tire light was on. Smh
NATALEE PEARLINE HILL
Évaluation :
3
The employee that served me I wasn't pleased at all. Did like the way she was explaining the terms of the contract walking away doing another task as she's explaining I did hear a word she said.
TASHA BROWN
Évaluation :
5
Keep employees.
JACKSON MOORER
Évaluation :
2
Le client n'a pas laissé de commentaire.
Robert Henderson
Évaluation :
5
Everything was good
Cheryllynn Smith
Évaluation :
3
Remove the snow and ice off of the vehicle
Vance Anita Pitts
Évaluation :
5
Great place and friendly service help
STEPHEN THOMAS
Évaluation :
4
Le client n'a pas laissé de commentaire.
Benita Starkey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl Watkins
Évaluation :
5
Le client n'a pas laissé de commentaire.
anthony coleman
Évaluation :
5
Don't change anything you guys did great 👏
howard scott
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina Jones
Évaluation :
5
Everything and everyone was just great.
Denise Arseth
Évaluation :
3
Le client n'a pas laissé de commentaire.
Noah McMillan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Montee Jefferson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah Malczynski
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATRINA LADONN WALKER-PHILLIPS
Évaluation :
1
Incorrect bill, have to make a reversal to correct bill.
James Billingslea
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frandell Elason
Évaluation :
5
Le client n'a pas laissé de commentaire.
Damon Sims
Évaluation :
3
The back of the van hadn't been cleaned and the inside of the van reeked of smoke!
Frank Love
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arthur Dudley
|
Expérience générale
Évaluation :
1
When I received the truck it was on E. The location didn't have the truck I needed. Horrible experience.
TRACIKA WHITE
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaKisha Gary
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gabrielle Buffington
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darryl Mumphord
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antwon Herron Sr
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Colette Williams
Évaluation :
5
All was well
Donald Patterson
Évaluation :
5
need a bigger parking lot but great workforce there
Brandon Ramey
Évaluation :
5
The U-Haul 7 Mile and Livernois location is my all-time favorite place to rent a truck! I rent trucks 1 to 2 times a month, and the staff is great! This is a busy location, and everyone is knowledgeable and efficient. I appreciate the excellent customer service I have received consistently from Michael, James E, James S, and Tenicia (the general mgr.). Thank you!!
LISA JEANNE REDD
Évaluation :
5
No issues are all. Tanisha was WONDERFUL ON ALL FRONTS!!
Evelyn Hendricks
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaKeysha Locke
|
Premières impressions
Évaluation :
4
I'd have to say, your staff if great. The lady that almost always answer the phone is a wonderful asset to your company. She's polite on the phone. Very, patient and helpful. She's about her business and I'll always sing her praises. My experience was very great.
Carmen Mcgee
|
Expérience générale
Évaluation :
5
Big shouts out to Tenicia Ellis she took good care of me
Latasha Summers
|
Expérience générale
Évaluation :
5
My experience was truly great! Their employees customer service was outstanding and the U-Haul was super clean! I will always recommend this location. Great job!
Kristen Hawkins
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
ebony crawford
|
Expérience générale
Évaluation :
5
Everyone I encountered at the 7 mile & Livernois location was a pleasure to work with
MARIA ANN SPENCER
|
Expérience générale
Évaluation :
3
The general Manager did not address me for atleast five mins. I was just standing there waiting. The only water fountain (main lobby) is too far from the storage units and is also broken.
Micheal Flowers
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna Williams
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
brandon crittenden
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ebony Grant
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jerome darden
|
Premières impressions
Évaluation :
3
Not enough employees to accommodate the customers slow react time to the clients
Claude Reid
|
Expérience générale
Évaluation :
1
They call the police on me making false allegations stating I cut my lock and ask me to leave refusing to allow me to peacefully get my possessions. I am fully disgusted and dissatisfied with service. General manager Tanisa called the police making false reports
Tiesha Williams
|
Expérience générale
Évaluation :
5
Great customer again woww keep up the good work
Vertonga Thomas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia Wilson
|
Expérience générale
Évaluation :
5
I really appreciated the great customer service that we were given the whole staff was very helpful with all of our needs. Thanks again Uhaul
Vertonga Thomas
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
arthur fenderson
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tia Richardson
|
Expérience générale
Évaluation :
2
As I was moving my things inside the storage unit I kept seeing roaches
Armetria Carter
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lashawn Franklin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Holly Harper
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
ebony crawford
|
Premières impressions
Évaluation :
5
I love the girls that work there! Very helpful and excellent with helping me with everything I needed! Will definitely recommend! And also the location was perfect for me and lit up and I loved the drive-through access to get to my storage unit!
myisha coggins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shelisa Garland
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michele Thompson
|
Expérience générale
Évaluation :
5
Excellent customer I recommend them anytime
Nikta Kennedy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GRETA BELCHER
|
Premières impressions
Évaluation :
5
I do felt that the moving carts could have been kept a little more cleaner …. But all in all over the many years that I've been with the company my experience has been great……. Thank you for your service…….
DELLA BROWN
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Raphiel Davis
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Young
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
shanea wilson
|
Expérience générale
Évaluation :
2
Customer service needs drastic improvement pronto!
CASSANDRA JOHNSON
|
Premières impressions
Évaluation :
5
Although my moving was stressful Ms. Ellis made sure I was in and out and made sure I was good I love her customer service she was awesome. Will definitely recommend the 7 mile and Livernois location
Nikta Kennedy
|
Premières impressions
Évaluation :
4
Need bigger storage units on the inside first floor.
Chanel Grant
|
Expérience générale
Évaluation :
3
S.O.
Ebony Fareed
|
Expérience générale
Évaluation :
5
Porsha was very helpful and made a long process very easy. She was super busy the whole time I was there. She stayed professional, patient, and maintained a friendly disposition the entirety of my uhaul/trailer check in and storage rental.
GABRIELLE TAYLOR
|
Premières impressions
Évaluation :
3
No elevator and no lights in unit. I was dissatisfied of the price. I thought I got a free month since I rented a truck but I had to pay.
linda rushing
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RONALD BELL
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
marney colvin
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
corey Kinsey
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
KENDALL SHEPARD
|
Expérience générale
Évaluation :
5
Tenicia Ellis was excellent customer service. Other staff were friendly too.
Leon Reynolds II
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Shantae Baxter
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Nicole Cottingham
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Reginald johnson
|
Expérience générale
Évaluation :
4
The first representative was rude. Fortunately, Tenecia stepped in and made the experience MUCH better.
Leon Reynolds II
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
shaunita vanzant
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Reed
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah Taiwo
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
keisha odell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra Washington
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alethea Dunlap
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tanya Roquemore
|
Premières impressions
Évaluation :
3
They need more help and they need more training for customer services I was yelled at and I was trying to rent a truck and get one month free storage and I only got the storage and he did not try to at least see if anything was available at another store I could have got the deal I needed so I’m extremely disappointed and I had to cry to get directions to my storage
michelle crook
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
yasmin massey
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jonita Chambers
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
MANUEL HENRY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia Falconer
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daisy Herndon
|
Expérience générale
Évaluation :
1
My unit flooded and i was not notified and still haven't been notified to see how would they be paying me for my belongings
Tangela brooks
|
Expérience générale
Évaluation :
3
I felt like the storage rental was way to expensive I was just in a situation and didn't have a choice
Jukinda Griffin
|
Expérience générale
Évaluation :
5
Great service
Ramon Stokes
|
Expérience générale
Évaluation :
5
The lady that worked on Sunday ! 3-6-22 ! Was super friendly & professional & very polite!!! I give her a 10 !!! She deserves a rise ! Not any people these days take pride in there job ! She surly does !!! Thank you Miss Lady once again
Fatimah Davis
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MANUEL HENRY
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Alford
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ramon Stokes
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
jeremy stimson
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Clarissa Sampson
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
DARLENE WELLS
|
Expérience générale
Évaluation :
1
Absolutely awful!!!
yvonne thomas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caroline Canavan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arteece Thomas
|
Online Move In
Évaluation :
5
The office rep especially Ms. T were on Point. She should be a great manager or Franchise owner one day.
Anthony Elam
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Raven Tyus
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
lydia reid
|
Expérience générale
Évaluation :
1
I had to cancel my storage unit because I physically couldn't climb those stairs. There need to be an elevator in this facility which would make it easier to move in and out. I called UHaul main number explained my situation she sent email to the manager about a ground level unit. No response or call from manager even after I emailed him about a ground level unit. I have since found another storage unit at a different facility with an elevator which met all of my needs.
Hazel Fludd
|
Online Move In
Évaluation :
2
I am very disappointed with the manager and I think he could have handled the situation better. I reserved a storage unit and put a card on file a month ago, I packed my truck up and went to move in and there was no unit reserved for me, but they had all my info saved in there system. I spoke with management and he had no solution to accommodate me and I ended up having to spend a extra $150 for there negligence
Shelisa Garland
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shabrai Pool
|
Premières impressions
Évaluation :
5
I wish I had the choice but to bet a heated storage. It was 92 outside and 90 degrees inside. I was soaked wet by the time my fiancé and I were done. Not sure why there is need for a heated storage in the summertime.
Rebecca Williams
|
Online Move In
Évaluation :
5
Lots of upgrade at the location since my last visit there! I was in storage for approximately 8 or 9 years at the Livernois Loc and coming back this year for a storage room I was lost at first: the upgrades to the Bldg is awesome!
FELICIAMARIA LIPSCOMB
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kinra Milhouse
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lynda Hicks
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Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
carlos brown
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yolanda Grimmett
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Expérience générale
Évaluation :
4
The staff who I first got the uhaul storage unit was AMAZING! The check out staff particularly the Caucasian man was rude, not helpful and combative instead of assisting when the gates and doors wouldn't open with my key! He just kept saying I was doing it wrong which I wasn't and that he has a work order in.. It was 93 degrees outside and I kept having to go back and forth to the office to get into my storage unit…
Monae Moore
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
andrew henpphill
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Expérience générale
Évaluation :
4
I checked out of my unit before the renewal date and I am still getting bills with a penalty. I finally reached someone to resolve but still no confirmation. Otherwise, still my first choice for storage and rentals.
Reginald Woolery
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Expérience générale
Évaluation :
2
The help was below average
Quanda Young
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
india richardson
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Shala LIVELY
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chedrin Chambers
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raven Tyus
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaSherie Davis
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Premières impressions
Évaluation :
2
The manager was very rude
Fatimah Davis
|
Premières impressions
Évaluation :
5
Despite overwhelming technical difficulties throughout the weekend, all staff members were consistently patient and accommodating to customers and managed tough interactions with grace, providing satisfactory service even to rude people. It's great to have good customer service and even better to see that it is embedded in company culture.
Daisy Herndon
|
Premières impressions
Évaluation :
5
Staff are always friendly and ready to assist.
amber alexander
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shannon Rucker
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily Whitinger
|
Expérience générale
Évaluation :
5
What I Loved the Most was the GREAT Customer Service! Very Helpful & Friendly Crew! Appreciate it so so much and would Definitely recommend to others, as well as use this facility when I need storage space again. Thank you Again from A grateful customer.
mona antia
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Karen Barnett
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Expérience générale
Évaluation :
2
The staff wasn't speaking nor speaking clearly to be understood. I had to call the corporate office to get them to move on my application. The manager was rude and uninterested in helping us.
Andrea Fritalich
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
MIKE ROUSSEAU
|
Expérience générale
Évaluation :
5
Staff went above and beyond in conflict resolution and made sure my experience was less stressful as humanly possible. Even with mix ups from corporate the 7 mile staff stepped in with accountability and not only fixed the issues but also assured me as a consumer. Quality customer care is hard to come by which is why I only deal with this particular location. The staff are welcoming and upbeat , the facility is always spotless and theres never a problem that isn't fairly Negotiated !
amber alexander
|
Premières impressions
Évaluation :
5
Aucun
donald spencer
|
Premières impressions
Évaluation :
2
They want to charge me extra fees after I close my account with them
Michael Carter
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Expérience générale
Évaluation :
5
Shawn helped me with everything! He made my first move an easy process. Thanks again Shawn.
kianna todd
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Premières impressions
Évaluation :
3
During peak hours, the waiting time for assistance can be extraordinarily long, and all team members may not be trained or empowered to handle all transactions. This was actually my 2nd trip. I had come in the day before to pay my storage bill and reserve an additional storage unit, waited in line for 30 minutes, only to be told I'd have to return the following day because the team member was not able to service self-storage account matters.
Sondra Jenkins
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Courtney Jackson
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Premières impressions
Évaluation :
4
The second time I tried to get into my storage until, my access code didn't work
Bryce Huffman
|
Online Move In
Évaluation :
3
You need to add lights to the storage unit and a plug outlet
Joseph Covington
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Onita Fuller
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Expérience générale
Évaluation :
5
David Turner and as ll yhe staff are amazingly wonderful people. They all gave the best experience.
Victoria Kohl
|
Expérience générale
Évaluation :
5
David is very helpful
Myra Lanton
|
Premières impressions
Évaluation :
1
Awful.
Dorthy Daniell
|
Expérience générale
Évaluation :
5
Great Service
Ericka Blackwell
|
Expérience générale
Évaluation :
3
ok
Wallace Hall
|
Premières impressions
Évaluation :
5
Rod ✊🏾
Rashard Dobbins
|
Premières impressions
Évaluation :
5
The Staff was very helpful and professional the facility was clean and well maintained
saverne huff
|
Expérience générale
Évaluation :
5
I really appreciate Thaddeus and Roderick's help! Very helpful individuals.
tiara henry
|
Premières impressions
Évaluation :
1
Horrible just absolutely horrible
Deainna Parks
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Premières impressions
Évaluation :
3
Only one agent was at the counter, and the line was moving very slowly.
Arnetta High
|
Premières impressions
Évaluation :
5
Very professional and accommodating. Easily accessible to my current home which makes it convenient to store items until I move to my new home.
Brenda Kokumo
|
Premières impressions
Évaluation :
4
Customer service was fine. They answered all of my questions and put any concern's that I had at ease.
kevin wallace
|
Premières impressions
Évaluation :
4
They are & were very nice & helpful with any & everything any customer needs.
Michelle Alston
|
Expérience générale
Évaluation :
3
Price was high
Shannon Nickson
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Expérience générale
Évaluation :
2
I didn't like the attitude of the general manager she was very unaccommodating and rude.
chris jefferson
|
Expérience générale
Évaluation :
5
Love the staff.
mary nichols
|
Expérience générale
Évaluation :
1
Your whole customer service department are non informative people. My reservation was wrong It cost me milage which i should have been reimbursed for by your company because of your employee screw up.
Dorrisa Carter
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Réservation
Évaluation :
4
Water was in my storage room, still do not know where and how it got in. It got on a few of my clothes, no big damage just had to wash them. Lorenzo, did not contact me. But, eveeything else was cool.
Erin Lane
|
Expérience générale
Évaluation :
1
Regardless to the clean facility the Manager Lorenzo is AWFUL ! Because of his arrogance and rudeness I would never recommend that Uhaul location for any reason.
TAMEKIA BARNES
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Expérience générale
Évaluation :
4
....
NATHANIEL BANKS
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Expérience générale
Évaluation :
5
I have nothing bad to say....everyone was nice and professional
DARLENE PATRICK
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Expérience générale
Évaluation :
2
The facility has roaches!! I saw them coming out of units as I moved my things out. I have never had roaches in any of my homes over the last 20 years if they show up in the next few weeks
sherita pittman
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Expérience générale
Évaluation :
5
Everyone was very professional and friendly and willing to help out with any problems and questions.
LASHANDA LYNN HENDERSON
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.