Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The workers was awesome very friendly helpful nice the store was verrrryyyy clean it smelled awesome I truly appreciate them I'll definitely come back here
Sunsaria S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOUGLAS C.
Évaluation :
5
Let's start with how I ended up at this location. My first stop was on 7/Van Dyke and the guy that worked there Sunday,, August 14th morning front desk was rude and needs a hug. He does not need to be the face of your company! Whew, thats over with... Went online booked a truck and went tp pick it up and the location was closed. Frustrated, I called customer service and Shannon (phone customer service) was AMAZING! She re-booked our reservations and directed us to your Livernois location. The service here is above A grade.. They took care of business. We had a few laughs, and great equipment, memorable experience with this team. Shouts out to the gentleman named Ritzi that assisted us. He is the face that represents your company well. Professional level customer service. In having so many obstacles yesterday, he and Shannon made our day happen for us! Standing ovation team!
LaVerna R.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Aimee T.
Évaluation :
5
Everyone was professional and friendly
Karl S.
Évaluation :
4
The woman who was working was very helpful!!
Teesha L.
Évaluation :
4
The first representative was rude. Fortunately, Tenecia stepped in and made the experience MUCH better.
Leon R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
shaunita v.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristal L.
Évaluation :
5
Nothing to improve, great location, very good service.
courtney B.
Évaluation :
1
The trailer had a bald tire The had to be chamged and NEVER should have been rented in the first place. Not only was the tire bald but the trailer went down the road crooked. The hitch was hard to use, it went down but was extremely hard to get back up.
Sharon K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle R.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
RONALD BERNARD H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
jermaine M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elijah E.
Évaluation :
5
Please the fix the lights on the truck I was driving. I had to stop overnight because the lights from the left side were not working.
Mariam S.
Évaluation :
4
The equipment was clean enough, but in my vehicle the driver side visor was in need of repair. The staff was courteous at rental and efficient. On the return, not as much so, however. Overall, things worked out
John W.
Évaluation :
2
Please hire enough people to make sure equipment is cleaned and well maintained. Also, enough clerks to make your service a quick and enjoyable experience. I had to call Road Service my truck had no oil or coolant. also will be there for fuel rebate today. Thank you..
ROGER LOUIS W.
Évaluation :
5
Very cooperative in assisting customers,
Getting the vehicle they want.
ALONZO J H.
Évaluation :
5
Very friendly staff. I needed additional help checking in with the phone app and I was glad that they were still open to assist me.
Bruce W.
Évaluation :
5
The truck indicator lights were on for low tire pressure and other things. The driver's door had a dent that made loud noises when you opened it
reg S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah T.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Janay M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah T.
Évaluation :
5
Very personable group, keep up the good work.
SHELDON P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
keisha o.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kim Renee H.
Évaluation :
5
Unfortunately, the cargo van I reserved was not ready as the previous user did not return it on time, which was frustrating. However, Tenecia Ellis called me as soon as a cargo van was available. Tenecia was great to work with.
Michael H.
Évaluation :
1
My car was not properly hitched
Lisa H.
Évaluation :
2
My truck reservation was delayed - a service rep at the location told me that I could pick it up after hours. When I went to pick it up, it wasn't set up for mobile pick up, so I had to come back the next day, delaying my move. Additionally, there were many additional fees that were not made clear to me when I made the reservation online.
Ryan G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia M.
Évaluation :
5
Always a pleasure!!!!!! They're greay
Tiffany B.
Évaluation :
1
Truck had stuff from the last customer
Clevland B.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Francheska W.
Évaluation :
5
The workers were awesome
Krystle S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alyson V.
Évaluation :
3
Le client n'a pas laissé de commentaire.
TIFANYE GWYNELL W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelvin W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RACHEL L.
Évaluation :
2
Oil change light was on tire pressure light was on and because of that I used way to much gas I never had and issue with this location before the when I call the cashier was not helpful and and didn't really care about my concern
Davetta K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOE T.
Évaluation :
1
Trailer was dirty, oily, filthy with grease grime, nuts and bolts and car small parts all over. Trailer was not useable for my furniture without putting a tarp down cause of all the grease, grime and oil residue left from a previous rental.
Krysta C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Raymell T.
Évaluation :
5
All employees were very polite.
SANDRA J.
Évaluation :
5
Have someone at return when customer is scheduled to return.
Althea J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ebony S.
Évaluation :
4
All customer service was outstanding
Dwight M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
rodney A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra W.
|
Expérience générale
Évaluation :
5
All good
Celia H.
Évaluation :
5
Everything was great I just had a little trouble finding my vehicle with the online process
FRANK L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Keyana P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brian J.
Évaluation :
5
I recommend you simply keep doing what you do! From the Mobil app to approve or dispute, to the customer service and equipment return, I was extremely satisfied.
leslie W.
Évaluation :
5
I'm satisfied with service.
GLORIA C.
Évaluation :
5
I rented a cargo van. There were food crumbs, and dog hair on both passenger and driver seats. The seats had not been vacuumed. The cargo area was clean.
Brenda W.
Évaluation :
3
I refilled the gas and they still charged me extra for gas. No one contacted me about it after I tried to contest it.
Rachel L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL DANIEL S.
Évaluation :
4
I did not receive my initial hold refunded back to my credit card. Can you assist me with that.
Angela D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHUHAIB S.
Évaluation :
5
when I got in the truck it was lower than a quarter of tank
AMAIA P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
dennis L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alethea D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LACHELLE ALYSE L.
Évaluation :
3
The trick didn't close.
DIANJILENA ELISA R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Walter W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Whitney M.
Évaluation :
3
Employees are rude
Erika O.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Malik S.
Évaluation :
5
Tanisha was so nice she has great customer service I will use this location again 😀
JUNE MARIE D.
Évaluation :
4
Keep up the good work.
Thank you
Cheryl T.
Évaluation :
1
I Did NOT Rent... It was Fraud! 7 mile and Livernois in Detroit Location Rent to Fakes!
Hazel W.
Évaluation :
5
Improve the self check in
Make sure the app is working
Lashawn T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James C.
Évaluation :
1
First off, I made a reservation for a location on Telegraph which was 10 minutes away from my old place and 10 minutes away from my storage unit. The day of pick up, they changed my location without my knowledge or consent to a location 20 minutes away. Not only did I have to add more mileage, it made my payment increase significantly. I am very upset and would not recommend Uhaul to anyone! Not to mention the truck was dirty and had an odor!!
Angel J.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tanya R.
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Brandon C.
Évaluation :
5
Great job
Elijah E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miranda B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Autumn H.
Évaluation :
3
They need more help and they need more training for customer services I was yelled at and I was trying to rent a truck and get one month free storage and I only got the storage and he did not try to at least see if anything was available at another store I could have got the deal I needed so I’m extremely disappointed and I had to cry to get directions to my storage
michelle c.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Renee N.
Évaluation :
5
Service was great equipment was nasty
Clevland B.
Évaluation :
1
Truck was very very Dirty condition..
Roland P.
Évaluation :
3
Le client n'a pas laissé de commentaire.
vanessa O.
Évaluation :
3
The staffing isn't friendly. They need to know most people don't rent uhauls frequently and may ask questions to better understand the process. Staff needs to be patience when a customer needs clarification. Take that as an opportunity clear up any questions they may have. I returned a van and I didn't complete the process on the app, the staff said he would take care of it. I didn't completely understand what he was going to take car of…. I thought it was just the cleaning portion of the vehicle. So, when I got back to my car and log into the app to complete the return process, it ask me how for the miles on the odometer. I walk back to the van to get the information and the person working said in a annoying demeanor I told you I would take care of it. Seeing that he was annoyed I just said ok and walk away confused. He could have taken the opportunity to explain in polite manner how the app work and how he take care of things for me the clear up any confusion. For this very reason I typically avoid businesses in Detroit because in the manner I am treated for spending my hard earned money. If I need a uhaul service again I will probably seek a more friendly franchise.
Justin P.
Évaluation :
5
Great job
Elijah E.
Évaluation :
5
Everything was good and staff was greatv
Gloria J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
tiffany W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rose F.
Évaluation :
4
The trucks low tire pressure signal on the dash went off but there was no tire pressure issue with any of the tires.
GREGORY MARSHALL P.
Évaluation :
5
We showed up early and our truck wasn't back yet. The sales associate did everything possible to get us in a truck and on our way. Very helpful, very professional, equals very happy customer.
Holly S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
milton B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany W.
Évaluation :
1
Rude, unhelpful service
Rachel P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa A.
Évaluation :
5
Your employees are cool and down to earth
CLIFTON J.
Évaluation :
5
You need a sign up stating enter here. I received a ticket yesterday because I didn't know which driveway to enter and was ticketed for driving on the sidewalk.
Daria M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jerry H.
Évaluation :
5
I use your motorcycle trailer, but you can't select it online I must call a rep for help in selecting it. Please make it an online selection.
Ernest I.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GLORIA C.
Évaluation :
3
The self pickup process is really poor if you are not within the exact time frame scheduled. I was a few minutes late beyond the hour and experienced a great deal of frustration with the website. The site does not produce an error while attempting to pick up late. It rejects the pickup, and says nothing of any value, and does not produce an error message. So, thinking nothing is wrong, I tried different browsers, downloaded the app, and produced no different results. I had to call 2 numbers in order to get the reservation changed to a slightly later time, after messing with it for 45 minutes sitting in the parking lot. My recommendation is to produce VALID ERROR DIALOGUE if there's something unexpected when trying to pick up. COMMUNICATE to the user, instead of sending them back to re-try their attempt with no knowledge of the error or problem. My equipment was also not maintained well. The turn signal in the rear was burned out, causing me issues driving. The TPMS sensor was in an error state, leaving me unaware of any low tire pressure warnings. Not a great state to leave a vehicle.
Ryan B.
Évaluation :
5
I think you did a great job
Quincy J.
Évaluation :
5
I had a good overall experience with all the employees there
Winfred S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
yasmin m.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jonita C.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
MANUEL H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia F.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daisy H.
|
Expérience générale
Évaluation :
1
My unit flooded and i was not notified and still haven't been notified to see how would they be paying me for my belongings
Tangela b.
|
Expérience générale
Évaluation :
3
I felt like the storage rental was way to expensive I was just in a situation and didn't have a choice
Jukinda G.
|
Expérience générale
Évaluation :
5
Great service
Ramon S.
|
Expérience générale
Évaluation :
5
The lady that worked on Sunday ! 3-6-22 ! Was super friendly & professional & very polite!!! I give her a 10 !!! She deserves a rise ! Not any people these days take pride in there job ! She surly does !!! Thank you Miss Lady once again
Fatimah D.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MANUEL H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony A.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ramon S.
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
jeremy s.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Clarissa S.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
DARLENE W.
|
Expérience générale
Évaluation :
1
Absolutely awful!!!
yvonne t.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caroline C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arteece T.
|
Online Move In
Évaluation :
5
The office rep especially Ms. T were on Point. She should be a great manager or Franchise owner one day.
Anthony E.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Raven T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
lydia r.
|
Expérience générale
Évaluation :
1
I had to cancel my storage unit because I physically couldn't climb those stairs. There need to be an elevator in this facility which would make it easier to move in and out. I called UHaul main number explained my situation she sent email to the manager about a ground level unit. No response or call from manager even after I emailed him about a ground level unit. I have since found another storage unit at a different facility with an elevator which met all of my needs.
Hazel F.
|
Online Move In
Évaluation :
2
I am very disappointed with the manager and I think he could have handled the situation better. I reserved a storage unit and put a card on file a month ago, I packed my truck up and went to move in and there was no unit reserved for me, but they had all my info saved in there system. I spoke with management and he had no solution to accommodate me and I ended up having to spend a extra $150 for there negligence
Shelisa G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shabrai P.
|
Premières impressions
Évaluation :
5
I wish I had the choice but to bet a heated storage. It was 92 outside and 90 degrees inside. I was soaked wet by the time my fiancé and I were done. Not sure why there is need for a heated storage in the summertime.
Rebecca W.
|
Online Move In
Évaluation :
5
Lots of upgrade at the location since my last visit there! I was in storage for approximately 8 or 9 years at the Livernois Loc and coming back this year for a storage room I was lost at first: the upgrades to the Bldg is awesome!
FELICIAMARIA L.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kinra M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lynda H.
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
carlos b.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yolanda G.
|
Expérience générale
Évaluation :
4
The staff who I first got the uhaul storage unit was AMAZING! The check out staff particularly the Caucasian man was rude, not helpful and combative instead of assisting when the gates and doors wouldn't open with my key! He just kept saying I was doing it wrong which I wasn't and that he has a work order in.. It was 93 degrees outside and I kept having to go back and forth to the office to get into my storage unit…
Monae M.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
andrew h.
|
Expérience générale
Évaluation :
4
I checked out of my unit before the renewal date and I am still getting bills with a penalty. I finally reached someone to resolve but still no confirmation. Otherwise, still my first choice for storage and rentals.
Reginald W.
|
Expérience générale
Évaluation :
2
The help was below average
Quanda Y.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
india r.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Shala L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chedrin C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raven T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaSherie D.
|
Premières impressions
Évaluation :
2
The manager was very rude
Fatimah D.
|
Premières impressions
Évaluation :
5
Despite overwhelming technical difficulties throughout the weekend, all staff members were consistently patient and accommodating to customers and managed tough interactions with grace, providing satisfactory service even to rude people. It's great to have good customer service and even better to see that it is embedded in company culture.
Daisy H.
|
Premières impressions
Évaluation :
5
Staff are always friendly and ready to assist.
amber a.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shannon R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily W.
|
Expérience générale
Évaluation :
5
What I Loved the Most was the GREAT Customer Service! Very Helpful & Friendly Crew! Appreciate it so so much and would Definitely recommend to others, as well as use this facility when I need storage space again. Thank you Again from A grateful customer.
mona a.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Karen B.
|
Expérience générale
Évaluation :
2
The staff wasn't speaking nor speaking clearly to be understood. I had to call the corporate office to get them to move on my application. The manager was rude and uninterested in helping us.
Andrea F.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
MIKE R.
|
Expérience générale
Évaluation :
5
Staff went above and beyond in conflict resolution and made sure my experience was less stressful as humanly possible. Even with mix ups from corporate the 7 mile staff stepped in with accountability and not only fixed the issues but also assured me as a consumer. Quality customer care is hard to come by which is why I only deal with this particular location. The staff are welcoming and upbeat , the facility is always spotless and theres never a problem that isn't fairly Negotiated !
amber a.
|
Premières impressions
Évaluation :
5
Aucun
donald s.
|
Premières impressions
Évaluation :
2
They want to charge me extra fees after I close my account with them
Michael C.
|
Expérience générale
Évaluation :
5
Shawn helped me with everything! He made my first move an easy process. Thanks again Shawn.
kianna t.
|
Premières impressions
Évaluation :
3
During peak hours, the waiting time for assistance can be extraordinarily long, and all team members may not be trained or empowered to handle all transactions. This was actually my 2nd trip. I had come in the day before to pay my storage bill and reserve an additional storage unit, waited in line for 30 minutes, only to be told I'd have to return the following day because the team member was not able to service self-storage account matters.
Sondra J.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Courtney J.
|
Premières impressions
Évaluation :
4
The second time I tried to get into my storage until, my access code didn't work
Bryce H.
|
Online Move In
Évaluation :
3
You need to add lights to the storage unit and a plug outlet
Joseph C.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Onita F.
|
Expérience générale
Évaluation :
5
David Turner and as ll yhe staff are amazingly wonderful people. They all gave the best experience.
Victoria K.
|
Expérience générale
Évaluation :
5
David is very helpful
Myra L.
|
Premières impressions
Évaluation :
1
Awful.
Dorthy D.
|
Expérience générale
Évaluation :
5
Great Service
Ericka B.
|
Expérience générale
Évaluation :
3
ok
Wallace H.
|
Premières impressions
Évaluation :
5
Rod ✊🏾
Rashard D.
|
Premières impressions
Évaluation :
5
The Staff was very helpful and professional the facility was clean and well maintained
saverne h.
|
Expérience générale
Évaluation :
5
I really appreciate Thaddeus and Roderick's help! Very helpful individuals.
tiara h.
|
Premières impressions
Évaluation :
1
Horrible just absolutely horrible
Deainna P.
|
Premières impressions
Évaluation :
3
Only one agent was at the counter, and the line was moving very slowly.
Arnetta H.
|
Premières impressions
Évaluation :
5
Very professional and accommodating. Easily accessible to my current home which makes it convenient to store items until I move to my new home.
Brenda K.
|
Premières impressions
Évaluation :
4
Customer service was fine. They answered all of my questions and put any concern's that I had at ease.
kevin w.
|
Premières impressions
Évaluation :
4
They are & were very nice & helpful with any & everything any customer needs.
Michelle A.
|
Expérience générale
Évaluation :
3
Price was high
Shannon N.
|
Expérience générale
Évaluation :
2
I didn't like the attitude of the general manager she was very unaccommodating and rude.
chris j.
|
Expérience générale
Évaluation :
5
Love the staff.
mary n.
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Expérience générale
Évaluation :
1
Your whole customer service department are non informative people. My reservation was wrong It cost me milage which i should have been reimbursed for by your company because of your employee screw up.
Dorrisa C.
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Réservation
Évaluation :
4
Water was in my storage room, still do not know where and how it got in. It got on a few of my clothes, no big damage just had to wash them. Lorenzo, did not contact me. But, eveeything else was cool.
TERRANCE M.
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Expérience générale
Évaluation :
1
Regardless to the clean facility the Manager Lorenzo is AWFUL ! Because of his arrogance and rudeness I would never recommend that Uhaul location for any reason.
TAMEKIA B.
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Expérience générale
Évaluation :
4
....
NATHANIEL B.
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Expérience générale
Évaluation :
5
I have nothing bad to say....everyone was nice and professional
DARLENE P.
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Expérience générale
Évaluation :
2
The facility has roaches!! I saw them coming out of units as I moved my things out. I have never had roaches in any of my homes over the last 20 years if they show up in the next few weeks
sherita p.
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Expérience générale
Évaluation :
5
Everyone was very professional and friendly and willing to help out with any problems and questions.
lashanda h.
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.
