Customer Reviews for U-Haul Moving & Storage at 7 Mile & Livernois

Évaluation :

4

S.O.

Évaluation :

3

Overall experience could be better.

Évaluation :

5

My overall experience was perfect.

Évaluation :

4

More deals fore customers

Évaluation :

5

My internet was not working at the time. I did take pictures of the mileage and fuel gauge before I left.

Évaluation :

5

Great location and great staff.

Évaluation :

4

None of above keep up the good work

Évaluation :

3

I rented a pick up for a particular pick up of a trampoline. I drove 4 blocks. The trick was too small. I returned it immediately and was in the process of reserving a 20 foot truck. I was charged for the full 24 hours, insurance and one mile. I talked with manager Jarod Haapapuro. He was rude and dismissive. I have rented here several times. I only wanted an upgrade. I thought the clerk was crediting my account and then reserving a larger truck. My experience today was frustrating. I felt they did not listen or care.

Évaluation :

4

Told the cashier I wanted to rent vehicle for 4 hours he put 2 on paper work which was no big deal but the location services need to be improved on website was unable to do self return due to site unable to get location coordinates even though location services was allowed via web browser

Évaluation :

5

Everyone is always nice and friendly and very helpful

Évaluation :

3

Gas was low

Évaluation :

5

Keep up the good work!

Évaluation :

5

Great staff very friendly

Évaluation :

5

The manager was awesome and very helpful

Évaluation :

5

Pickup & return was excellent. No comments at this time

Évaluation :

1

I was over charged!

Évaluation :

4

Truck needs to be put in shop Gas meters broke truck wasn't shifting out appropriately

Évaluation :

1

The took an extra 20 from me even after I called numerous times and took pictures of my drop off after hours. Update your system please

Évaluation :

1

Everything they lost the key then asked me when ima turn the truck in other I already did they other day , took them almost a hour to give me my keys I did everything on line . Man had a attitude and snatched the keys from me

Évaluation :

5

Everything was smooth sailing for my experience.

Évaluation :

3

The information given was not correct you place more gas that was present the. What you put in your contract

Évaluation :

2

I reserved a truck it was not ready upon pick up so I had to wait‼️ This totally messed up my schedule to get my moving for the day done be4 work. Also they new do it your self on the phone stuff sucks big time

Évaluation :

5

Great drip off only thing they don't communicate with the other company which is stupid when yah work for the same people

Évaluation :

3

No comments

Évaluation :

1

I was given a truck with 1/4th a tank of gas and asked to return it with the same amount of gas, therefore I did. Then I get a bill for 2 times what the rental should've been and two of the charges were for gas!!

Évaluation :

1

The customer service was sub par. I expressed that I needed help picking out a hitch connector for my truck and the representative who was helping me rolled his eyes. He was rude for the first 5 - 10 minutes of our interaction. Then seemed to soften as we continued to talk and I would not become rude back. Overall not satisfied with the service. He also forgot to put the chains on the trailer attaching it to my truck, which I now understand was extremely unsafe.

Évaluation :

1

Returns guy took about 45 minutes to return my truck. It's cold so I kept the engine running. Lost a good chunk of gas and got charged for it which I think is completely ridiculous. Won't be using Uhaul again.

Évaluation :

5

Quick and easy

Évaluation :

3

It enough help! Had scheduled a pick up at 10:00am and did the online check in and had to wait about 20 minutes. Had to employees and I was the second person in the store and spent more time with the first customer. Taking her boxes to the car when I was there waiting to pick up my truck.

Évaluation :

5

Have more help in the customer service department

Évaluation :

2

How are better customer service

Évaluation :

1

I have been renting every Thursday for months and I returned the truck unfortunately I left behind my paycheck which had fallen off the seat I called and nothing was found supposedly the next day I called again and they said yes we saw it with your address on it and we mailed it however the check had been cashed the day I left it in the truck I am really really disappointed and will not go back there

Évaluation :

1

Broken glass in driver seat, when I showed the manager his respond was "Sorry". I asked was that acceptable and nothing towards cleaning out. As I asked his name as he was walking away. Normally that is my go to uhaul spot but completely unprofessional. The young girl that was there was also unprofessional. I am sure I am not the only one unsatisfied with service at that location.

Évaluation :

5

Everything was good

Évaluation :

5

What I Loved the Most was the GREAT Customer Service! Very Helpful & Friendly Crew! Appreciate it so so much and would Definitely recommend to others, as well as use this facility when I need storage space again. Thank you  Again from A grateful customer.

Évaluation :

5

Great and friendly

Évaluation :

2

The clerk was very slow and did not wear a mask at all .

Évaluation :

3

Make the equipment is well maintained with shocks.

Évaluation :

5

Smooth process. Did everything online and that made the inside pick up easy and fast

Évaluation :

3

Just if the staff could be a little faster with service.

Évaluation :

1

Better staff. Worse Uhaul location ever. I rent a lot from Uhaul and this was hands down the worst experience I've had with a Uhaul location. The staff was not helpful, they act as though they were doing me a favor to even look up at me when I came to the counter. The truck was struggling to perform.

Évaluation :

4

U-Haul Simply Helps You Get It Done...Especially When Funds Are Low But The Move Must Be Made 😉👌

Évaluation :

4

Getting the vehicle was easy and efficient. Returning the vehicle was confusing. The sign posted said wait in the vehicle till someone assists you. I sat waiting in the vehicle for five minutes. I finally walked into the building and gave them the keys. That is the only reason I rated the people as not useful.

Évaluation :

5

Nothing good customer service

Évaluation :

5

Helped in navigating app

Évaluation :

5

You an absolutely good job in servicing me. Keep up the good work.

Évaluation :

5

The problems was that Corporate does not support the local offices. I reserved equipment online that was not available at the local office

Évaluation :

4

Need to provide location with more appliance dollys.

Évaluation :

4

Good service

Évaluation :

2

Never received a Dolly that I paid for.

Évaluation :

5

Keep providing good services

Évaluation :

4

More time allowed, everyone doesn't have a team to move them.

Évaluation :

4

With COVID-19 here you've got to limit the number of people you let come in. It was 3 customers in the building when me and my daughter got there and before we were done it was 10.

Évaluation :

2

The staff wasn't speaking nor speaking clearly to be understood. I had to call the corporate office to get them to move on my application. The manager was rude and uninterested in helping us.

Évaluation :

5

Staff went above and beyond in conflict resolution and made sure my experience was less stressful as humanly possible. Even with mix ups from corporate the 7 mile staff stepped in with accountability and not only fixed the issues but also assured me as a consumer. Quality customer care is hard to come by which is why I only deal with this particular location. The staff are welcoming and upbeat , the facility is always spotless and theres never a problem that isn't fairly Negotiated !

Évaluation :

5

Aucun

Évaluation :

2

They want to charge me extra fees after I close my account with them

Évaluation :

5

Shawn helped me with everything! He made my first move an easy process. Thanks again Shawn.

Évaluation :

3

During peak hours, the waiting time for assistance can be extraordinarily long, and all team members may not be trained or empowered to handle all transactions. This was actually my 2nd trip. I had come in the day before to pay my storage bill and reserve an additional storage unit, waited in line for 30 minutes, only to be told I'd have to return the following day because the team member was not able to service self-storage account matters.

Évaluation :

4

The second time I tried to get into my storage until, my access code didn't work

Évaluation :

3

You need to add lights to the storage unit and a plug outlet

Évaluation :

5

David Turner and as ll yhe staff are amazingly wonderful people. They all gave the best experience.

Évaluation :

5

David is very helpful

Évaluation :

1

Awful.

Évaluation :

5

Great Service

Évaluation :

3

ok

Évaluation :

5

Rod ✊🏾

Évaluation :

5

The Staff was very helpful and professional the facility was clean and well maintained

Évaluation :

5

I really appreciate Thaddeus and Roderick's help! Very helpful individuals.

Évaluation :

1

Horrible just absolutely horrible

Évaluation :

3

Only one agent was at the counter, and the line was moving very slowly.

Évaluation :

5

Very professional and accommodating. Easily accessible to my current home which makes it convenient to store items until I move to my new home.

Évaluation :

4

Customer service was fine. They answered all of my questions and put any concern's that I had at ease.

Évaluation :

4

They are & were very nice & helpful with any & everything any customer needs.

Évaluation :

3

Price was high

Évaluation :

2

I didn't like the attitude of the general manager she was very unaccommodating and rude.

Évaluation :

5

Love the staff.

Évaluation :

1

Your whole customer service department are non informative people. My reservation was wrong It cost me milage which i should have been reimbursed for by your company because of your employee screw up.

Évaluation :

4

Water was in my storage room, still do not know where and how it got in. It got on a few of my clothes, no big damage just had to wash them. Lorenzo, did not contact me. But, eveeything else was cool.

Évaluation :

1

Regardless to the clean facility the Manager Lorenzo is AWFUL ! Because of his arrogance and rudeness I would never recommend that Uhaul location for any reason.

Évaluation :

4

....

Évaluation :

5

I have nothing bad to say....everyone was nice and professional

Évaluation :

2

The facility has roaches!! I saw them coming out of units as I moved my things out. I have never had roaches in any of my homes over the last 20 years if they show up in the next few weeks