Évaluations des clients U-Haul Moving & Storage at 7 Mile & Livernois

The information given was not correct you place more gas that was present the. What you put in your contract

I reserved a truck it was not ready upon pick up so I had to wait‼️ This totally messed up my schedule to get my moving for the day done be4 work. Also they new do it your self on the phone stuff sucks big time

Great drip off only thing they don't communicate with the other company which is stupid when yah work for the same people

No comments

I was given a truck with 1/4th a tank of gas and asked to return it with the same amount of gas, therefore I did. Then I get a bill for 2 times what the rental should've been and two of the charges were for gas!!

The customer service was sub par. I expressed that I needed help picking out a hitch connector for my truck and the representative who was helping me rolled his eyes. He was rude for the first 5 - 10 minutes of our interaction. Then seemed to soften as we continued to talk and I would not become rude back. Overall not satisfied with the service. He also forgot to put the chains on the trailer attaching it to my truck, which I now understand was extremely unsafe.

Returns guy took about 45 minutes to return my truck. It's cold so I kept the engine running. Lost a good chunk of gas and got charged for it which I think is completely ridiculous. Won't be using Uhaul again.

Quick and easy

It enough help! Had scheduled a pick up at 10:00am and did the online check in and had to wait about 20 minutes. Had to employees and I was the second person in the store and spent more time with the first customer. Taking her boxes to the car when I was there waiting to pick up my truck.

Have more help in the customer service department

How are better customer service

I have been renting every Thursday for months and I returned the truck unfortunately I left behind my paycheck which had fallen off the seat I called and nothing was found supposedly the next day I called again and they said yes we saw it with your address on it and we mailed it however the check had been cashed the day I left it in the truck I am really really disappointed and will not go back there

Broken glass in driver seat, when I showed the manager his respond was "Sorry". I asked was that acceptable and nothing towards cleaning out. As I asked his name as he was walking away. Normally that is my go to uhaul spot but completely unprofessional. The young girl that was there was also unprofessional. I am sure I am not the only one unsatisfied with service at that location.

Everything was good

What I Loved the Most was the GREAT Customer Service! Very Helpful & Friendly Crew! Appreciate it so so much and would Definitely recommend to others, as well as use this facility when I need storage space again. Thank you 🙏🏼 Again from A grateful customer.

Great and friendly

The clerk was very slow and did not wear a mask at all .

Make the equipment is well maintained with shocks.

Smooth process. Did everything online and that made the inside pick up easy and fast

Just if the staff could be a little faster with service.

Better staff. Worse Uhaul location ever. I rent a lot from Uhaul and this was hands down the worst experience I've had with a Uhaul location. The staff was not helpful, they act as though they were doing me a favor to even look up at me when I came to the counter. The truck was struggling to perform.

U-Haul Simply Helps You Get It Done...Especially When Funds Are Low But The Move Must Be Made 😉👌

Getting the vehicle was easy and efficient. Returning the vehicle was confusing. The sign posted said wait in the vehicle till someone assists you. I sat waiting in the vehicle for five minutes. I finally walked into the building and gave them the keys. That is the only reason I rated the people as not useful.

Nothing good customer service

Helped in navigating app

You an absolutely good job in servicing me. Keep up the good work.

The problems was that Corporate does not support the local offices. I reserved equipment online that was not available at the local office

Need to provide location with more appliance dollys.

Good service

Never received a Dolly that I paid for.

Keep providing good services

More time allowed, everyone doesn't have a team to move them.

With COVID-19 here you've got to limit the number of people you let come in. It was 3 customers in the building when me and my daughter got there and before we were done it was 10.

N/A

The trucks seats were falling apart. The covers came off every time you got out. Checking in took forever and I had reserved an appliance dolly along with my truck. The attendant told me they don't even keep those at that store. I was also charged for a tv kit I already purchased. Finally when returning the truck the check in process claimed there had been an accident reported. I know I was not in an accident. I had someone watching the truck the whole time I had it and only drove it a few blocks. There was no police report or any damage to the truck so after 20 minutes the attendant "zero'd it out and let it go." I have used uhual for every move I've ever had and this time has made me think twice about using them again.

Renting the truck was the easy part returning it was the bad part people didn't wanna do their job, and was looking for other ppl to do it, all I wanted was the money that was owed to me.

It was all good.

Tener grúas para cuando algo pasa que lo Muevan si se estanca y no puede mover que la vengan y la muevan Gracias 😇🙏🙏

The location could use more staffing and increased training in customer service.

I made all of out of state move around my reservation. Not only was my original reservation not honored, so another reservation created different locations further away from me. Adjust my load in travel times and alerted my movers of such changes. In route to the location 20mins from time quoted and confirmed I received yet another call stating my reservation was changed to another location and time change. I was forced to rearrange my entire out of state move which created expensive cost that wasn't in my budget because U-Haul‘s not honoring reservation made. $50 credit was appreciate but does come close to the amount money I paid out directly due to uhaul failure to provide the service reserved twice

Everything was fine

Stop sending so many text messages

The truck was fine although I paid for a dolly that was not on the truck and when I called them to let them know I was left on hold for 35 mins (yes I waited that long) and they never picked up

Truck was not clean inside or out. The tire pressure light was on the whole time and I had to put air in the rear tire too.

Excellent customer service from Uhaul. They checked us in and got us on the road expeditiously.

Equipment was not road worthy or safe

When I finally got to the counter the young lady left and did tell me where she was going she was gone for an hour then they didn't have my truck that I had reserve for a whole week They also had no help I would like a refund or some kind of compensation for my experience at this Facility

When I got to the counter the young lady left didn't tell me where she was going I stood there for 30 minutes then when she came back they didn't have my truck that I had a reservation for for a whole week it was in a manager there for me to talk toI was told that the manager would give me a call I never got a call I am very disappointed with the overall experience at this location and I would like a refund or some kind of compensation

Truck needs front end work

I was unable to upload my driver's license for the check in, I tried 3 times.

I had a great experience. No issues!

I guess you can't thoroughly clean after each rental but sure would help with comfort during pandemic. It was descent. I just came prepared and sprayed and wiped down with Lysol.

There a leaf or two in the back of the truck and the guy was like “the truck was dirty and it could cost you $20 to clean it out”. Grabbed the broom and it took all of five seconds to sweep it out. I felt as if he was extorting me. Then he did the same thing with the gas gauge. It really felt he was trying to get over on me. Everything else was awesome.

Window was filthy but rest of truck was good. Only other concern was both staff had no mask or face covering - made me worry for their health

Everyone was great. The lady with the braids that helped me was very nice.

Clean the vehicles better

The inside of the truck stinks!

The staff wasn't speaking nor speaking clearly to be understood. I had to call the corporate office to get them to move on my application. The manager was rude and uninterested in helping us.

Staff went above and beyond in conflict resolution and made sure my experience was less stressful as humanly possible. Even with mix ups from corporate the 7 mile staff stepped in with accountability and not only fixed the issues but also assured me as a consumer. Quality customer care is hard to come by which is why I only deal with this particular location. The staff are welcoming and upbeat , the facility is always spotless and theres never a problem that isn’t fairly Negotiated !

None

They want to charge me extra fees after I close my account with them

Shawn helped me with everything! He made my first move an easy process. Thanks again Shawn.

During peak hours, the waiting time for assistance can be extraordinarily long, and all team members may not be trained or empowered to handle all transactions. This was actually my 2nd trip. I had come in the day before to pay my storage bill and reserve an additional storage unit, waited in line for 30 minutes, only to be told I'd have to return the following day because the team member was not able to service self-storage account matters.

The second time I tried to get into my storage until, my access code didn't work

You need to add lights to the storage unit and a plug outlet

David Turner and as ll yhe staff are amazingly wonderful people. They all gave the best experience.

David is very helpful

Awful.

Great Service

ok

Rod ✊🏾

The Staff was very helpful and professional the facility was clean and well maintained

I really appreciate Thaddeus and Roderick’s help! Very helpful individuals.

Horrible just absolutely horrible

Only one agent was at the counter, and the line was moving very slowly.

Very professional and accommodating. Easily accessible to my current home which makes it convenient to store items until I move to my new home.

Customer service was fine. They answered all of my questions and put any concern's that I had at ease.

They are & were very nice & helpful with any & everything any customer needs.

Price was high

I didn't like the attitude of the general manager she was very unaccommodating and rude.

Love the staff.

Your whole customer service department are non informative people. My reservation was wrong It cost me milage which i should have been reimbursed for by your company because of your employee screw up.

Water was in my storage room, still do not know where and how it got in. It got on a few of my clothes, no big damage just had to wash them. Lorenzo, did not contact me. But, eveeything else was cool.

Regardless to the clean facility the Manager Lorenzo is AWFUL ! Because of his arrogance and rudeness I would never recommend that Uhaul location for any reason.

....

I have nothing bad to say....everyone was nice and professional

The facility has roaches!! I saw them coming out of units as I moved my things out. I have never had roaches in any of my homes over the last 20 years if they show up in the next few weeks

Everyone was very professional and friendly and willing to help out with any problems and questions.