Customer Reviews for U-Haul Moving & Storage at 7 Mile & Van Dyke

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Both the guy in the yard and the woman behind the desk had terrible customer service skills. I would never go tot this place.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

They do not answer the business phone, I had a big problem trying to communicate with this location & it took forever for them to check in my return. At first they told me that the trailer I returned wasnt in their yard

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

The cashier had an awful attitude and really mean face. She tried to be professional but failed miserably. I also informed the guy who directed me to the truck that it smelled awful. He informed me that he couldn't switch it out for me and sprayed it with air freshener, he was really nice and compassionate about it. However, if I wasn't on a tight schedule I would have declined service all together even though they were lenient when I missed my time window for drop off.

Évaluation :

5

Great Location.....Davida was Awesome!!!! . But I cant say the same things about some of the other associates and there attitudes with general questions or just moving things around to pull out of a parking spot. Morning time was the best time to go when Davida in on site!!!!

Évaluation :

1

I returned the u-haul today 6/2/21,and told your worker a female black,that the truck needed work and how it was running she said all these u-haul trucks ragley,and need service,they over charged me I tried to call I got hung up on very very poor service I wouldn't recommend 7 mile and vandyke to my worst enemy I guess her name is Davida seals very in professional

Évaluation :

3

I was charged for gas replacement!

Évaluation :

5

The transition was smooth both pickup and delivery.

Évaluation :

5

Very pleased with the servicer could not as for anything better that what this U-haul location gave me. I appreciate how they will make sure that their customers are taking care of.

Évaluation :

5

The ladies even came out in the rain and made sure everything was good to go

Évaluation :

1

I asked for the trailer for 2 days and they billed me for 3 days. I picked it up around 10 am on Monday and returned it by 10 am on Wednesday, 2 days!

Évaluation :

5

This location has super nice employees. I want to say I was shocked but they were extremely nice. The lady that book the truck with and the lady that I talked to on the phone about small changes and the guy that was in the parking lot. Thank you all for just being nice.

Évaluation :

5

Everything was great. I see no need for changes at this time.

Évaluation :

2

I received the truck without any fuel. I tried to go back in to resolve the issue but the line was long and I was on a tight schedule. I went ahead and filled the tank and did not receive any reimbursement. I was also double charged and was told to call the 1-800 number to receive a refund. The call wait time was extremely long. If only they could refund you your money just as fast as they can create charges.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I reserved a pickup and was not notified that they didn't have one on site, so it was changed to a van which I could not use. Fortunately I could use a cargo truck for the same money, but I thought the person who was working could have been kinder, she was not apologetic at all, customer service is important to me.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

She was very nice and help me out

Évaluation :

1

I was charged for another day because i was one hour late because of freeway closure and traffic that's not right

Évaluation :

2

The truck I rented was flashing a “Needs oil change” sign in the dashboard the whole time. Further, they completely screwed up and charged me 45 $to fill up the gas tank! When I got the truck the gas gauge read 1/4 full only. I put in 10 $of gas and actually left the truck with more gas then when I got it. It took me 1 hour waiting on hold on the telephone to fight Uhaul and get refunded. Luckily, I had taken a photo of the gas gauge when I started and could prove it!

Évaluation :

5

I pass many u-haul places to come to this location there very helpful and the respect me well as each other there my #1 I don't care what anyone say!

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything was ok

Évaluation :

2

The receptionist was very rude and had a nasty attitude

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Stop lying

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Location and staff were great! But online booking was terrible. Location and time were switched the morning of the reservation! I have always used Uhaul but I will give Penske or Budget a try for my next rental

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thank u

Évaluation :

1

Close the store, or hire employees that don't lie, and are rude

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The team on duty was flawless. I was in and out in no time

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

N/a

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I was not satisfied when I returned the U-haul truck I was charged 6,38 for gas because they said it was half tank but it wasn't. So I recommend you take a pic before and after

Évaluation :

5

Always do a great job always will come back they are the best to me

Évaluation :

1

First and last time going to this location

Évaluation :

4

can't give a 5 because I not part of staff All n all good place to rent trucks or trailer hey what's about being able to rent lifts?

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Merci

Évaluation :

1

Be honest and clear with customers. This location overcharge wrongfully.

Évaluation :

5

N/a

Évaluation :

4

The associate was much nicer than any other employees I've encountered at other locations

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The same

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything was great. This was not my first rental from this location and it won't be the last.

Évaluation :

4

I thought a ramp came with the truck rental. I was wrong so I had to improvise.

Évaluation :

1

The personnel was rude and charged me an extra 159 $until I came back and mention to her the mileage was incorrect on the receipt which was 93 796 and the actual mileage in the truck was 93 979,5 because I took a picture. And once my wife stated it was incorrect she was snappy and then started typing in silence and after waiting for approximately 10 minutes she then states she notified corporate about the complaint and we will be notified within 7- 14 business days. Then I received an email stated that I will be receiving a refund to my credit card in the amount of 159 $and some change. How many people has she dies this too and have came back for their money. I truly appreciate Uhaul over all because I have you this company for all my moving for years. Please advise your employee this behavior and taking people money is unacceptable because it runs good dedicated customers like away! Thanks for your concern!

Évaluation :

5

Rent a uhal

Évaluation :

1

Customer service wasn't helpful at all. when i went to pick up the 10' truck the ledy who was on the register she was being rude with me and with my dad.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

I will always come to you all when I need to move it's a blessing how well you greet people I'll give you a 10

Évaluation :

5

MORE PROMOTIONS AND DISCOUNTS FOR CUSTOMERS

Évaluation :

5

Easy in and easy out

Évaluation :

4

Goog

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The representative at the desk was very friendly and helpful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Instead of calling me to info me i was past due on my return, i was sent a letter telling me the truck would be reported stolen. Then charged me more per day than agreed.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Good customer service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

My customer service experience was excellent, I think my agent's name was Davita, she's very professional and friendly.

Évaluation :

5

I didn't have any problem

Évaluation :

3

Paying Deposit in Full by Credit card. U should only charge wts needed, not Estimated.

Évaluation :

1

The trucks here are broken down and require maintenance

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

All is well .I did need the four wheel dolly.I had furniture to move.

Évaluation :

1

I hate this place

Évaluation :

1

The absolute worse customer service I have received in such a long time. You should have a team of dedicated members with a common knowledge of explanation. In this place, who made the rule at the moment. Pray they stick to it upon returning your equipment. I have used this company for so many years with my business. Never again will one of its vehicles get my money

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

You reached highest points could no better ever from time I walked through the door of U-haul nothing but kindness and courtesy was given to me very respectful every personal and knowledgeable all my questions answered without any hesitation. All I can say is I had an uneventful experience at U-haul at Vandyke and 7mile . Keep up the good work and you are appreciated.

Évaluation :

4

Everytime I get a uhaul from this location it's always dirty in the inside.

Évaluation :

1

Fraud!!!! They rent uhauls for other people under your name, then when you call they tell you to disregard the message ! Very rude! I am filling a police report, and it will be investigated!

Évaluation :

5

The associate was very pleasant and welcoming. She was quick, knowledgeable and understanding of my time. Thank you 🙏

Évaluation :

5

Everything went smoothly and Personnel was great! Thank you for great service!

Évaluation :

4

Read the fine print

Évaluation :

3

My truck was stuck for 12 hrs the 45 minutes the next day bold tires on a vsn

Évaluation :

1

Reserved an appliance dolly with truck rental and was given a utilities dolly. Had to search various locations to locate one which delayed moving time and use unecessary gas.

Évaluation :

5

Very good customer service knowledgeable respectful helpful and very patient and thing we're taking care of in a timely manner. I appreciate you keep up the good work I recommend this location to all.

Évaluation :

2

First of all I use this location often this time I was disappointed the truck had no gas in it had to strate to gas station ,the truck needs to be serviced would not go over 45 mph so driving the freeway was out made trip longer .

Évaluation :

2

Make sure trucks and ready with equipment inside, cleaned from snow, and the people are trained on equipment before patron pickup date.

Évaluation :

4

The Desk lady didn't have a very good attitude

Évaluation :

3

I had a lot of trouble using the self check in. I received help from the site's personnel to get my rental, but it was clear she wanted me to keep struggling through the self check in website.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.