Customer Reviews for U-Haul Moving & Storage at 84th Ave

1 376 évaluations

13554 84th Ave   Surrey, BC V3W7P9
(W Of King George Hwy)

(604) 591-2313

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(604) 591-2313

13554 84th Ave
Surrey, BC V3W7P9
(W Of King George Hwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

PARDIP S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
3

Ordered a dolly. Dolly wasn't available 🤦🏻‍♀️

CHARISSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M.  |  Premières impressions 
Évaluation :
5

Good personable staff

JOYCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA D. 
Évaluation :
4

Unit had no lighting(very minimal). Very dark inside.

Matthew S.  |  Expérience générale 
Évaluation :
5

Friendly and very good accommodating staff. Very good experience. Thanks

SATVIR P. 
Évaluation :
5

Excellent service

JAMES D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vivek S. 
Évaluation :
5

5 star start to finish highly recommended will use again if required

john v.  |  Expérience générale 
Évaluation :
4

The units are secure, but sadly they do not provide lighting in them.

Shannon W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S.  |  Premières impressions 
Évaluation :
5

Excellent employee and excellent equipment Thanks

AMRINDER S. 
Évaluation :
5

Thank you again.

Lynne M. 
Évaluation :
5

Scanning of back of the driver's license was taking much time.

Bikramjeet S. 
Évaluation :
1

Instead of the client trying to find the truck on the lot and using the online system, go back to using real people to assist with the pickup. Also, stop charging for fuel (140 $for no reason) initiated automatically on return using the online system, despite the fuel level on return being the same as at time of pickup and the online steps meticulously followed (almost one hour to try to return with glitchy online system).

Ronald M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rajwinder S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gurpreet k.  |  Expérience générale 
Évaluation :
1

NO pickup truck in White Rock. Customers service phone waiting for too long time to connect.

MING Z. 
Évaluation :
4

To make sure if their renting truck or van to make sure is clean because today i rent the truck at 84 av and king George blv in Surrey Bc the truck on the front seat was to durty i talk to who's concern in the office he said don't worried just take like that no one is gonna charge you.but I was need someone to clean the truck before I get it.but he was busy for ather stuff pls 🙏 this need to be change im the customer for many years even i have my left room there X03-7 Benjamini ntuyahaga 604 318 3809 I wasn't happy Thank you this must change u don't need to look who's customer is don't do fast to some people and athers you don't care because we are equal. Thanks a lots

ERNEST S. 
Évaluation :
5

Everything was good

palwinder S. 
Évaluation :
1

Due to the fact that I was moving from the Osoyoos area and made all the arrangements to get there in good time and have the arrangements made weeks in advance .. When I got to the facility I was sent to a unlt and after unloading a good amount of the truck was told they didn't have a 10x10x9unit for me even though I had confirmation on my phone that I had showed them .. I then had to find somewhere to store my stuff... So NO it was not a good experience !!!!!

Gail H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Copper Mechanical Contractin L.  |  Premières impressions 
Évaluation :
1

Very unprofessional service booking process water my half day This is not appropriated Very very disappointed

TARUN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAHUL S. 
Évaluation :
2

I was supposed to get a lock with my locker and I didn't... also the side of my door is broken very easily accessible right beside a fence that could easily be jumped. . So Mt stuff is not secure whatsoever

Manvir C.  |  Online Move In 
Évaluation :
4

The lady on the phone was helpful and pleasant. The gentlemen in the office met my expectations for the service. Merci.

THELMA N. 
Évaluation :
5

Helpful staff

John A.  |  Premières impressions 
Évaluation :
5

Great experience

MUHAMMAD Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS W. 
Évaluation :
5

Kulwinder Rai was very helpful and kind. Thank you very much for the great assistance.

JACOBO F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIVEK T.  |  Premières impressions 
Évaluation :
1

I reserved a 10 x 10 storage locker in August and was phoned by your staff in September if I could move in earlier which I couldnt. I was told if I couldnt book that day I would lose the locker. So I went in and booked a larger one. I called the day before i was to move in and was told the one I booked wasnt available and another 1 bedroom one was. I said it was fine if I was a one bedroom. I came with the truck and the locker was so small. I was told this is all they had. I asked if there was anything else and the gentleman found one on the other end of surrey. I was charged mileage. The other location is dirty has one elevator and 3 other people moving in. Im not impressed with the service at this location and will not recommend it or uhaul. Changing the storage locker size saying I shouldnt have been able to book it is not good enough.

Harpreet J.  |  Expérience générale 
Évaluation :
1

First of all, I hope this is the only location that I had a bad experience with your service. I rented a unit, paid it and when it's time for me to put some stuffs in there, the unit was occupied, argued a bit, wasted time arguing to give us another unit, after 0ver 3 hours of dealing, gave us a new unit but we have to clean it ourselves and we were soaking wet from going in and out of the office. I hope this experience won't happen to anyone or again to us.

Alicia d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEI B. 
Évaluation :
4

Thank you kindly

AUGUSTO R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUKHCHAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEI B. 
Évaluation :
5

Greate service with smile. Have more dollies in stock, definitely returning to this location.

JARY B. 
Évaluation :
3

Everything is okay

MALKIAT B. 
Évaluation :
5

Great guys, owesome customer service from chat department, been very helpful. Thanks ☺️

AZIZ K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas C.  |  Expérience générale 
Évaluation :
3

The tank of gas was not at a quarter tank as said it was, got it at 1/16 of a tank barely enough to get to a gas station, ( the tank should be filled when recieved, so I can fill it to return it), the vehicle was dirty when recieved (the desk clerk waved the cleaning fee for me for the lack of gas and it was dirty when given to me). Points to impove: gas in the tank, cleaning of vehicle. Points of praise: friendly, quick, and responsive staff.

EDWARD P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DILAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BALBIR L. 
Évaluation :
3

for the first timer renting we faced problem finding all the vehicle parked in a lot and inspecting little difficult and confusing , and the guy sitting at desk wasnt helpful.

Jaspinder S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEEPAK U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakhvir S. 
Évaluation :
5

The entire process was seamless. Kudos to the team.

Aarun J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KULWINDER S. 
Évaluation :
3

Check the Cars( make sure it was safety) before handle out to customers .

TIEN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUDAGAR S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
2

Representative was little lazy and rude to us. Not a friendly approach.

PEEUSH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAHIL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMERSON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOKEUN K. 
Évaluation :
5

Would have liked to have rented the unit for longer than 24 hours but I understand that was not an option due to it being months end.

Philip C. 
Évaluation :
2

I was told pickup location was close to me this place was 30 min drive took up all my driving miles !!! The guys working the front were not friendly at all . I still didn't get my refund on my credit card!!!

KELLY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ebad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Luc O.  |  Expérience générale 
Évaluation :
4

The van smelled really, really bad when we first got it. Smelled like rotten fish or some sort. We decided just leave it since we were moving just some furniture. And after having the Van on with A/C , subsided the smell.

OCEAN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELVIN D. 
Évaluation :
5

Your rep Nimrat was awesome, very friendly, highly professional and full of knowledge. 5 stars. Great job done. ðŸ' ðŸ' Thank you so much

SUPINDER S. 
Évaluation :
5

Keep up the good work

Pardip S. 
Évaluation :
5

It was first time I used UHaul . Great Experience

Jawed A. 
Évaluation :
4

I wasn't able to rent a pickup truck unless I paid on credit card. Made no sense as I was able to pay for a larger (and more expensive) truck with my debit card. Ended up costing me 20 cents extra per kilometer plus more for the actual rental and gas. Ridiculous rule.

SHAWN K. 
Évaluation :
5

The staff was friendly and efficient every time we went. The storage unit was clean and easy to access. We would definitely use the storage again if we needed to, and will recommend it for those needing storage. The correspondence before and after was well done. Merci.

Robert T.  |  Expérience générale 
Évaluation :
4

Very friendly staff

Logan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Azeem A.  |  Online Move In 
Évaluation :
4

Missunder standing Hass Ben resolved that is the most important part for all, ok with the results and relieved

Bruce M.  |  Premières impressions 
Évaluation :
2

Van was full of dog hair and stink

NIRMAL D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Haseeb E. 
Évaluation :
3

Make sure that all equipment is available before rental date

Michael M. 
Évaluation :
5

Helpful staff and great location this is the 2nd time that I am renting uhaul

Kevin M. 
Évaluation :
3

Need more space for returns !!

STACY-ANN S. 
Évaluation :
5

The staff were very helpful and patient :)

Garrett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANDRO C. 
Évaluation :
2

Reservation and pick up was fine. I helped move my son to his new apartment and instead of doing a late return, decided that I could return the vehicle (cargo van) before the office closed at 5pm and pay wit debit rather than credit card. I had confirmed when I picked up the vehicle that the office hours (which was also listed on their website) we're until 5pm and I could return it then if I wished. Well, after making sure the fuel was at the proper level and sweeping out the back, I got there well before 5pm and…..the gates were locked! Another unhappy customer was returning a similar vehicle and said that he too was locked out. An employee came to the gate and said they closed at 4:30pm and told me to use the website check out, then walked away inside the lot and would not answer my questions and why it was closing early. There was no place to park the vehicle and he completely ignored me. My cell phone had gone dead earlier so I could not use their “system” - scanning a QR code at the location for check out either. The employee (a tall south Asian man) disappeared - he avoided all of us - very rude and unnecessary. Someone was leaving their storage unit and opened the automatic gate, which enabled me to drive the vehicle into the lot, lock it up and put the key in a lockbox. I got home and went on the website and found that I still could not check out without the location code that I was supposed to scan at the yard, but couldn't. Phoning U-haul had me put on a 40 minute wait - so I decided to do it the next morning (Monday). The call (although I phoned the location number) went to their call centre. Well, after a 45 minute wait (I waited from 7:10am until almost 8am) I finally got through and she looked up my account and told me it had been checked in earlier in the morning at the site and there I would not be charged the penalty. Everything had gone smoothly until running into that jackass employee. This is as far from customer service as you can get - he needs retraining. I have rented from there before without incident, this really puts a tarnish on uHauls reputation and I will not deal with this location again! A complete lack of customer service! The customer is not always right - but in this case u-Haul dropped the ball. Avoid this location like the plague!

BRUCE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Puneetpal S. 
Évaluation :
5

I would like to suggest about parking because we have to park van on street and I would like to suggest that you please make original parking inside or where ever you guys can and you uhaul I suggest you to have guard like who is going to check that all things are perfect and that willl be helpfulll if someone is coming after 7:00 because I have problems to park and I book uhaul first so,I think guard is helpful and all thing are perfect like nice friendly staff and helpful to. Thanks

Sukhdev S. 
Évaluation :
4

Your computer system to slow.

Kuljit K. 
Évaluation :
3

The driveways in the facility are often blocked by UHaul vehicles parked there, especially the equipment drop off area. Frustrating accessing unit sometimes. Unit had no lighting nor a plug point. There were a couple of plug points in section C, but they were locked!

Joseph F.  |  Expérience générale 
Évaluation :
1

Van was filthy inside upon pick up. Previous renters agreement was left in van from March! Likely not cleaned since. Seats were filthy, thick dust covered the dashboard, dirty windows, dirty floors, smelly inside. Pure disgusting!!!

MAYUR A. 
Évaluation :
5

The lady who saves me was amazing she made sure I got what I wanted.

REHEMA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loyson F. 
Évaluation :
3

The inside of the van was clean but the outside was quite filthy. I would have given a higher rating had my pickup location not been changed. I picked a certain location that was the most convenient for me only for it to be changed.

Bradley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATHEW O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAVINDER B. 
Évaluation :
5

Friendly and helpful service.

Jody R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EJAZ D. 
Évaluation :
1

My pick up time is at 8:30am but they give me truck around 9:40am

MANPREET S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TINA M. 
Évaluation :
4

Smooth process ,simple and quick

ROGER B. 
Évaluation :
5

Excellent service à la clientèle.

LAKHI D. 
Évaluation :
4

Was good only complaint really is the climate control as it does not exist, my 55" 4k TV doesn't turn on was only a year old and functioning when I put it in last Aug but other than that, price and location and accommodations were exceeding expectations

Jordan P.  |  Expérience générale 
Évaluation :
2

They over charged me !!!! Also . The quality of service is not great.

SARA E. 
Évaluation :
1

Fucking bullshit

Kabir M. 
Évaluation :
1

I ordered the ubox to come down and be ready for unloading at 10am. Then I got a text saying it was ready for 12pm. I tried calling and after waiting on hold for an hour, I was hung up on. I went to the location and they confirmed it was scheduled for 10 am. then the day of, they left a message saying it would be 12pm. Our moving company couldn't make it at that time so we could not pick up the load. I tried calling again for a couple days but could not get through to any one. I used live chat and they requested the ubox be scheduled another day at 11. They said I would get a

Megan C. 
Évaluation :
1

Was overcharged and was completely ignored. I will tell everyone I know that this is the worst experience I have ever had with a business and will never use this company ever in my life. They should be ashamed to call themselves a good company

PATRICK M. 
Évaluation :
5

Thanks for the smooth service.

JORDEN B. 
Évaluation :
5

The guy at the front desk was super friendly and professional. Overall very smooth experience!

ANURAG A. 
Évaluation :
5

Cs is excellent

Pierson T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCKY W. 
Évaluation :
3

I had a terrible experience returning the truck. For some reason my phone would not share my location of the truck so I couldn't go any further and ended up calling the company for help. Then e next day I received my invoice only to find out they charged me a two days rental when I only had it for 4 hours. Now I have to go back and fight my invoice again due to the mileage. The guy told me that the truck's odometer was in miles but the speed was in kilometres. When I got home I looked at my photo only to realize that it stated kilometres and not miles. What a pain to deal with this invoice.

HEATHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAYN E. 
Évaluation :
5

There were some minor issues with the truck where the parking brake release lever was a little loose. We swept out the back of the truck before loading. We felt these were minor but worth mentioning. The service and staff were great and friendly.

GUY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Easy check in and check out.

Harjot G. 
Évaluation :
3

I took a picture of the gas gauge showing that it was under what was supposed to be in there when I returned it I put gas in that was a half a tank I thought I would be reimbursed on my credit card for being under what we're supposed to be in and then paying extra bringing it back but no

CARLIE N. 
Évaluation :
5

the staffs are great and know what they are doing and the equipment I got was new, clean, plus well maintained it's way much better than we expected and will definitely return if we need to rent another one

Yuquan L. 
Évaluation :
5

Equipment was in good condition and ready to go. Process was quick to get the equipment.

ATTA-UR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VARINDER G. 
Évaluation :
5

Merci

LAWRENCE C. 
Évaluation :
5

Merci.

MARK S. 
Évaluation :
5

An excellent place to store belongings. Safe and clean and secure.

Karen G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEN/SUSAN E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gareth C.  |  Expérience générale 
Évaluation :
5

CUSTOMER SERVICES WAS GOOD

Espoir N.  |  Expérience générale 
Évaluation :
3

They never left me my free lock so I was not able to lock my stuff up.

Timothy S.  |  Online Move In 
Évaluation :
5

Very clean facility & excellent service.

JAMES D.  |  Expérience générale 
Évaluation :
4

Secure was great my only issue, was that there was ZERO light in my unit and couldn’t see anything

Kendra P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt K.  |  Premières impressions 
Évaluation :
4

Bien

Ronald Lynn F.  |  Expérience générale 
Évaluation :
3

I got a free lock but there is no lock inside

Mark B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bert G.  |  Expérience générale 
Évaluation :
3

Please advise your staff to get off their phones when a truck is returned. Your employee did not seem interested in talking to me. When sending pictures for review be the same as what I'm renting. I had pictures with graffiti on the truck, but the truck I rented had no graffiti on it. Not very organized. I'd have to have a fantastic deal to consider ever using U-Haul again.

Sylvia A.  |  Expérience générale 
Évaluation :
4

Paperwork went quickly and smoothly. Instructions of where storage unit was located was well explained. Area was extremely clean and organized.

Mary L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pam r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jackie w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUISE R.  |  Premières impressions 
Évaluation :
5

Very reasonable prices and friendly staffs, helpful, considerately and caring.

Bo W.  |  Premières impressions 
Évaluation :
5

Easy to work with them

Mandeep G.  |  Premières impressions 
Évaluation :
5

NEED TO INCREASE STAFF, OTHERWISE GOOD.

Mohammad m.  |  Premières impressions 
Évaluation :
3

I had a hard time deciding on how to answer #'s 3 and 6 as I have not yet had a chance to explore your facility or actually move anything into my storage unit yet. The office area was clean and at first glance appeared to be well maintained. The parking situation and construction is less than ideal. In fact, I almost decided to go with PS Storage instead due to ease of approaching and parking at the office. I'm on the fence yet (due to my unfamiliarity with the location) if I would recommend this particular uhaul location to a friend, but I would recommend the Nordel location as I've rented trailers and vans from them in the past and have friends who are long time storage renters there. UHaul as an organization/business has been good to deal with overall every time I've contacted them.

Kim W.  |  Premières impressions 
Évaluation :
3

The process of attaining my unit was fine. When it came to moving my items in, it was very dark in the unit. I had no idea there were no light bulbs in the overhead lighting. Luckily my son had a small flashlight in his pocket.

Sonia H.  |  Premières impressions 
Évaluation :
5

Knowledgeable, friendly staff. Site is clean and well maintained. One improvement would be to provide better/more lighting to the storage units.

Gilbert M.  |  Premières impressions 
Évaluation :
5

Very respectful and courteous service, they alway's are, And I appreciate the service's the business has to offer. Thank you for all of the help.

Robert D.  |  Premières impressions 
Évaluation :
3

Great service and friendly n clean well organized and polite professional folks running it!! Quite happy with their helping hand and patriotic patience aswell

paul andrew d.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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