Le client n'a pas laissé de commentaire.GEORGIA F. | Premières impressions
Customer Reviews for U-Haul Moving & Storage at 96th Ave
Pour nous contacter
Surrey, BC V4N3P9
(@ 186th St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The staff at this location were very accommodating! We had the van for longer than we thought we needed it and it wasn't a problem at all and there was no extra charge either. I highly recommend this location!Jeff M.
Fix the problems with your website! This was the worst part of my experience. The staff members at the location were very friendly and helpful!.Jeffery W.
You had an smart, very nice lady to greet and answer my questions when I arrived on the morning to pick up the truck.neil P.
Le client n'a pas laissé de commentaire.suzanne m. | Expérience générale
Ran into issues with my reservation and they were all handled in a timely and extremely professional mannerRoland S. | Premières impressions
Le client n'a pas laissé de commentaire.Tom M. | Premières impressions
Nothing, awesome jobRick F.
Le client n'a pas laissé de commentaire.Cameron M.
Great customer service by lady at frontMandeep B.
Le client n'a pas laissé de commentaire.aaron k. | Premières impressions
I moved out of my locker because there was no valve for what I was receiving. No lighting and access to my locker was becoming an issue.Brian H. | Expérience générale
Le client n'a pas laissé de commentaire.Lola K. | Expérience générale
Never an issue with anything. Staff were always friendly and professionalDANIEL C. | Expérience générale
I love the staff at this location. They always go above and beyond. They appreciate my repeat business and do whatever they can to support me. A very hard working crew.RACHEL P.
Friendly and helpful staff. Only complaint is how tight the compound is. The trailer was facing away from the entrance when I picked it up so turning around was a bit awkwardSTEPHEN K.
Le client n'a pas laissé de commentaire.Ankur B. | Premières impressions
YOU SHOULD GIVE US A FULL TANK IF GAS FOR EVERY RENTAL. NO MORE GUESSING HOW MUCH TO PUT IN. JUST FILL IT UP AT THE GAS STATION NEAREST TO THE DROP OFF LOCATION AND YOU'RE GOOD TO GO. ALSO, THERE SHOULD BE A WAY TO BE ABLE TO RENT FOR LINGER INTERVALS WITH A LOW CREDIT LIMIT. I HAVE A 300 $LIMIT ON MY CARD. I WANTED TO RENT FOR A WEEK. EVEN THOUGH I COULD PAY FOR MY ENTIRE RENTAL COST UP FRONT ON DEBIT, YOU WOULD NOT LET ME RENT FOR LONGER BECAUSE I COULDN'T PAY THE WHOLE THING ON CREDIT. I TRIED PUTTING EXTRA ON MY CREDIT CARD TO TRY AND GET AROUND MY LIMIT. STILL DOESN'T LET ME GO ABOVE THE 300 $. YOU LET ME TAKENIT FOR SHORT TERM ON A SMALL LIMIT. WHAT DIFFERENCE DOES IT MAKE IF I USE THE SAME CARD FOR A LONGER TRIP IF IT IS PAID FOR AHEAD OF TIME?Sarah P.
The driver window stuck and wouldn't go up. Something wrong with switch I think. I had to get the customer service man to help adjust the exterior mirrors for me. Denise the customer service rep was amazing and went over the top to help me out. A kind friendly employee that I highly praise. Thanks DeniseðŸ˜ƒColleen T.
There was rat decal and urine smell all over my stuff and I have been emailing to let them know I already removed my things and I was charged for sept rent and moved way before the rental due date. Please credit me back September's rental charge on my visa. Re Diane Pitura Visa card Thank you Linda PituraLInda P. | Expérience générale
Le client n'a pas laissé de commentaire.Allan T.
Le client n'a pas laissé de commentaire.TERENCE S.
Very friendly and professional! No complaints at all. Will definitely be using this location again for future moves.matthew F.
Le client n'a pas laissé de commentaire.Georgette B. | Expérience générale
Le client n'a pas laissé de commentaire.Duane C.
Customer service was excellent. Denise was exceptional!!!Kevin L.
Thanks for the good servicesEugene E.
Rental was very smoothMichael O.
Please audit your system so that you cannot book a vehicle at a closed location.Thomas C.
Le client n'a pas laissé de commentaire.Christopher M. | Expérience générale
Le client n'a pas laissé de commentaire.Atlyn B.
Le client n'a pas laissé de commentaire.THOMAS G.
Le client n'a pas laissé de commentaire.Leah M. | Premières impressions
Definitely recommend!Ruth B. | Expérience générale
Le client n'a pas laissé de commentaire.Mike M.
Le client n'a pas laissé de commentaire.Glenn A.
we were renting first time via mobile checkout , didnt know how he process works with the alternate number so my husband gave his dad's number and we got a call from the rep on dad's number, As our dad cannot communicate very well in English so when he passed the phone to me the rep was so rude instead of explaining who is calling and for what reason her first line to me when I said hello was "yes go ahead I am listening", she did not reply to my hello or explained to me why she is calling. i found her service to be very rude, she lives in a multicultural country so needs to understand that there can be language barriers so she needs to be ready for all kind of situations and not loose her patience like this.Amandeep G.
Le client n'a pas laissé de commentaire.Brendan S.
Very nice staff, easy to deal wjthKevin M. | Expérience générale
After a bad experience at another U-Haul location, it was a refreshing change to go to this location. Their customer service is outstanding.Deirdre L.
The lady who helped us went beyond my expectations she was friendly and courteous and went out of her way to be helpful and accommodatingLola K. | Premières impressions
Awesome experience. The pick up and return was perfect.Sharon V.
Le client n'a pas laissé de commentaire.BRUCE E.
Le client n'a pas laissé de commentaire.Jean A. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.ERIC N.
Le client n'a pas laissé de commentaire.Lars F.
Le client n'a pas laissé de commentaire.Clayton C.
Friendly and professional staff, thanks to all of them.MOHAMMAD B.
Give the manager a raise. She deserves it.Anoop A.
Le client n'a pas laissé de commentaire.Justin B.
Le client n'a pas laissé de commentaire.Wayne I.
The staff was great!! Friendly and very helpful with my storage rental situation. The extra help they provided was greatly appreciated. Thank you to Denise & all the staff at the 96th location!Ruth B. | Premières impressions
Le client n'a pas laissé de commentaire.Shawn H.
Great service, thanks.Steven S.
Le client n'a pas laissé de commentaire.TIEN N.
Fix the key drop box, it was hard to put the key as it was very narrow.Karim H.
The entire experience was a nightmare. I am so frustrated with the lack of customer service by your company.Tammy M.
Love dealing with Denise and her staff ! Always easy going and helpful ! The next time I need storage I would hope they have space for me ! Also renting form time to time at this location is pain free Thanks Warren DienoWARREN D. | Expérience générale
Very nice service, great person!Kongwen Z.
Clerk was very helpful. Truck was ready to go and clean, service was quick and easy.NELSON R.
Le client n'a pas laissé de commentaire.Stephen E.
Le client n'a pas laissé de commentaire.Yuliu H.
Le client n'a pas laissé de commentaire.EDWIN D. | Premières impressions
Great service on timesteven J.
When I first picked up the vehicle, I was a little a little offended when they asked for a second phone number and contact information. Perhaps this is policy, I don't know. It was a bit weird but after bringing the vehicle back the manager was very kind and pleasant. I would recommend her and this location.JEFFREY B.
Unfortunately i had much damage to my items which is very discouraging.SHARON H. | Expérience générale
Le client n'a pas laissé de commentaire.Matt W.
Staff very helpful.Oleg L.
Everything was good except for the hallway to my storage was too small for my sofa.Tan n. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Robbie A.
Fantastic customer service, absolutely no concerns whatsoever. Very accommodating.plea C. | Expérience générale
Nothing I can think of. Staff at the 96th location helped me hook up the trailer and un-hook when returned. Thanks guysPaul T.
Le client n'a pas laissé de commentaire.CHARLES I.
Ill do this survey when you tell me if i am receiving a return on the pro rated amount for the pre paid month of August.Allan Joseph R. | Expérience générale
Le client n'a pas laissé de commentaire.Cecilia B. | Online Move In
Lady at the desk was very helpful and pleasant to deal with. The whole process was a very pleasant experienceColter R.
Always had a great and smooth experience at this location. Rented trailers from here multiple times and the staff has always been friendly and helpful. I specifically always go out of my way to rent from hereDarren W.
If possible uhaul should have some sort of system or plan .... transferring trucks or vans to customers peffered location if the customer says the location is too far for them or something when there is no truck or vans available at the locations closer to the customers. So customers can save the money for the kilometers the travel to drop-off or pickup the rental equipment. It would be much better and customers will be happierGurjant K.
Wonderful service and helpful.Wendy S.
Le client n'a pas laissé de commentaire.Yu-Cheng E K.
The only comment I have is regarding the online drop off. I did this while driving away from the lot and there was no option to upload a photo of the required interior, exterior etc.. I had taken these photos when I dropped the truck off not thinking I would have to take them as I completed the form online. It would be nice to have an option to upload.Jennifer K.
Le client n'a pas laissé de commentaire.sadia R. | Expérience générale
Le client n'a pas laissé de commentaire.KELLY D.
Le client n'a pas laissé de commentaire.Cheryl P.
Le client n'a pas laissé de commentaire.KELLY D.
Le client n'a pas laissé de commentaire.Richard L.
Very happy with everything. Will definitely tent again.Faye D.
Le client n'a pas laissé de commentaire.Stirling W.
Have U-Haul a number of times recently and they have been very helpful in all regardsSteven T. | Expérience générale
Denise was always helpful and friendly! The only reason I left was our own garage finally got cleared so I could bring my car home. My time at U-HAUL was very pleasant. I would not hesitate to return if needed! Thank you, Kenny Berg J-5KENNETH BERG K. | Expérience générale
Le client n'a pas laissé de commentaire.David S.
Staff was very nice and helpful.Mitchell S. | Premières impressions
Le client n'a pas laissé de commentaire.CHAD B.
Le client n'a pas laissé de commentaire.Tammy S.
Le client n'a pas laissé de commentaire.GEORGE S.
The trailer was broken. When I picked it up we did a wall around and closed the door that was open when we arrived. When I arrived at my storage locker the fire was flat and the trailer door wouldn't open. I spent the next 2 hours trying to sort out getting a replacement trailer. The girl in the store was rude and kind of insulting to me when I arrived to pick it up. Not a great experience at the 96th st store.Jordan S.
wash the truck exteriorsRobert G.
Le client n'a pas laissé de commentaire.TYLER B.
Treated real nice . Will let people know of this great facilityKENNETH C. | Expérience générale
Le client n'a pas laissé de commentaire.Maureen R.
Le client n'a pas laissé de commentaire.Michael S.
Nothing. I love dealing with Denise who is friendly and helpful. I get everything I need done and quickly.Laura M.
Le client n'a pas laissé de commentaire.Oleg L.
Le client n'a pas laissé de commentaire.ANGELICA G.
Le client n'a pas laissé de commentaire.Jason L.
Wasted at least 5 minutes trying to open locks. Fortunately I sought and got timely help as the office was open. Please replace locks urgently. Denise was super helpfulVyas Mohan T.
Thomas helped me find a suitable cargo trailer and save me a 20 minute drive to another location.Scott F.
Le client n'a pas laissé de commentaire.DALE B.
Le client n'a pas laissé de commentaire.Marcus K. | Online Move In
Le client n'a pas laissé de commentaire.ALEX C.
Le client n'a pas laissé de commentaire.Travis G.
Le client n'a pas laissé de commentaire.Travis G.
The employee that checked us in was fantastic! He helped us get hooked up and actually cared that we were good to go. I'd choose this location over others in the future based on his customer service.Kimberley E.
Staff professional and friendlyANTHONY P.
Staff were very efficient and friendly! The online booking and check in worked well and is easy to use. Great time saver!!Freddy B.
Check my yelp and Google reviews.filled out and online reservation for an enclosed trailer and was called the next days to say they didn't have enclosed trailers at any of the many branches near me and they couldn't get one to any of the branches close to me( booked over a week in advance) was informed I would have a non enclosed trailer reserved at branch that turned out to be many miles out of my way and wasn't even what I wished to rent. Teenage staff at branch was rude and clearly didn't want to be at work trailer had some mystery gunk stuck in it and to top it all off I brought it back a day early and a different employee told me if I used my credit card to pay that the system would automatically not charge me the extra day ( personal just believe she was last and didn't wanna put out her smoke to do any paperwork required. Next day got an automated email thanking me for renting a trailer with a receipt for the full charge no day off of the bill.....emailed customer service and still no reply to my email just another automated email the next day asking me for a review ..........my review worse rental experience ever would recommend anyone who asks me to use any company other then uhaul and I will never use your services againChristoph Z.
Very accommodating and affordable.Luke N.
Your customer service, compassion and empathy for us through a very difficult move was unforgettable. We are so grateful and thankful for your amazing service. 5 plus starsMichael F.
Le client n'a pas laissé de commentaire.THOMAS K.
Denise is an amazing woman. She is a bit blunt, but very fair and has a huge heart. Thank you for our great storage experience. People like Denise really need to be recognized as she ensures that you have a good experience, but also knows how to talk to you from being in a really stressful position and putting you at ease by trying to accommodate you. Thanks Denise!Martin Z. | Expérience générale
Le client n'a pas laissé de commentaire.soo joong S.
Straight in and out - app worked well (collected prior to opening hours) - only feedback would to make it clearer what to expect when collecting via the app i.e. general process > secondary info caught me off guard (Passport > Phone a friend etc)Jon M.
Le client n'a pas laissé de commentaire.Mark T.
I had rented a U-Haul van from a different location and I wanted to return it to my storage rental location and it was not permittedSarah R. | Online Move In
I appreciated Denise's helpfulness with moving out. Also the outside workers were helpful when I needed assistance Thank you alllSonya A. | Expérience générale
Le client n'a pas laissé de commentaire.Silviu C.
Le client n'a pas laissé de commentaire.GLENN P.
Le client n'a pas laissé de commentaire.DEBBIE H. | Expérience générale
Great place to store your stuff! Denise the manager at the port Kells location was awesome to deal with.Sean P. | Expérience générale
Woman who helped me was awesome. Friendly, professional, efficient - made my rental experience very pleasant. I will continue to be a return customer for sure!ANDREW L.
Le client n'a pas laissé de commentaire.Cassandra K.
Le client n'a pas laissé de commentaire.Luis A.
I would rent there again. The staff is very helpful and always pleasant.DONNA-MAE R. | Expérience générale
The manager, Denise was amazing. She helped me problem-solve through my concerns of 1/4 tank of gas in a heavy duty pickup where there were no gas stations, and during rush hour. She took time patiently after I arrived back (after business hours) to help me check the truck back in. Denise was very professional. The truck itself was noted to have low oil levels and only a 1/4 tank gas as noted above. I had to fill gas up twice due to such a low level of gas and rushing to get to an appointment. Denise allowed me to feel very safe and comfortable with the truck. She is great with explaining things and she is very patient and hard-working. Thanks Denise!Abha S.
Amazing staff very helpfulRick S. | Premières impressions
Great manager at Port Kells location. She went out of her way to help. Hang on to her. What a great employee. Nice facility alsoFRED B. | Expérience générale
Le client n'a pas laissé de commentaire.Brian L. | Expérience générale
I talked with Deneice after reserving online and she was very nice. She guided and answered my questions. When I came to get my unit Deneice had all the paperwork ready and so it only took 5 minutes to have access to my unit. I love how secure it is and my unit is so clean and ready to go. Perfect size for what I need and well priced!JUDI G. | Premières impressions
Le client n'a pas laissé de commentaire.PARTH T. | Premières impressions
Le client n'a pas laissé de commentaire.Christian A. | Expérience générale
Le client n'a pas laissé de commentaire.LORNE P. | Expérience générale
Le client n'a pas laissé de commentaire.Aruna M. | Expérience générale
Le client n'a pas laissé de commentaire.Colleen C. | Premières impressions
Le client n'a pas laissé de commentaire.Afsaneh Z. | Premières impressions
I am VERY thankful to have received free storage with the rental of a Uhaul truck. It made a huge difference in having the "time" to deal with my stuff. The staff was always very helpful and pleasant. The only problem was the boxes stored there had a "unpleasant' smell to them... Unit 011-3. Musty, like maybe there had been a flood at one time or something ?? Or from what was stored there prior? If I didn't experience that I may have kept things in storage longer. So that is why I couldn't say clean and well maintained .... I was in and out 'fast' so I can't say much about the rest of the facility.... perhaps it's just that unit's smell issue? The staff always seemed to be working hard. So I would recommend that facility to others.DENISE D. | Expérience générale
This location was very helpful. The staff accommodated us well. But the booking system on the website is terrible. Reserving a unit online does not guarantee that unit when you show up. This location can't do anything about U-Haul's site, and they did everything in their power to help us, but the site is definitely a problem. 5 stars for this location. 0 stars for U Haul websiteTravis L. | Expérience générale
Best U-haul Storage and rental location in Lower Mainland for their professional service and customer care.Wajid A. | Premières impressions
Denise, was most helpful, the unit is larger than we needed and it was clean (small stains on floor would be normal) the only issue we will monitor is a wet area along the Block wall portion. The complex is neat tidy and clean so we foresee no further issues. The staff is friendly and careful with social distances and cleanliness.Robert G. | Premières impressions
I arrived at the end of a move and long day! The young man who served me was very pleasant. We were in and out quite quick! I didn't really take a good look at everything. I was a little overwhelmed at how "huge" the facility is coming from a small town. I'm hopeful the experience will be positive, so far so good!DENISE D. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey P. | Expérience générale
Great staff ... very personable and helpful!Gordon V. | Premières impressions
The online reservation system has some serious flaws, it allowed me to make a reservation and time my entire move around a location that had no availability, but I think her name was Alyssa at the 56th st langley location was so kind and helpful, as well as the staff at the port kells location, I really was impressed and will definitely come back.jill H. | Premières impressions
Le client n'a pas laissé de commentaire.Noreen B. | Expérience générale
Le client n'a pas laissé de commentaire.Shannon W. | Expérience générale
Le client n'a pas laissé de commentaire.shonna d. | Expérience générale
Thank you Denise for being so helpful and accommodating!Lana R. | Premières impressions
Le client n'a pas laissé de commentaire.Graham E. | Expérience générale
Le client n'a pas laissé de commentaire.Lynn l. | Premières impressions
manager is rude and not helpfulConny T. | Expérience générale
Le client n'a pas laissé de commentaire.Nick W. | Expérience générale
Denise was absolutely amazing to work with! The storage lockers hallways were quite dim and creepy, but great price and service.JASON C. | Expérience générale
A little bit disappointed that my credit card was charged right away when i was told that my first month was free however i didn't realize until i left the office so not the staffs fault but if someone could please correct this for me. There were shelves in the unit. I'm not sure if it was suppose to have shelves or not, i would prefer no shelves however i can manage and work around themMANDY P. | Premières impressions
Manager on duty handled upset customer in front of me well. Was very friendly to deal with. Had a concern with the lock on our locker and she had that dealt with in a very timely manner. Would highly recommend.STEVEN N. | Premières impressions
We had a reservation, but when we showed up on move-in day they didn't have a unit available. Luckily someone was moving out that same day, so we got a unit the same size in the afternoon, but it wasn't a drive up like we had reserved. Aside from the missing reservation, the staff was helpful and the storage unit was clean and easily accessible.Travis L. | Premières impressions
This past Saturday I went to get a bigger unit than I'm currently in. Last weekend I was told that there was a unit but I would need to be cleaned first. I said that's fine I'll come next weekend to swap units. Fast forward to the following weekend. My unit wasn't clean, there was broken peanut shells and dirt in the unit. I had to ask for a broom to sweep it out myself. Also the latch to close my unit wasn't lining up properly so I could put a lock on it. I brought it to the staff attention and they can't get a maintenance guy in until Monday, it's Saturday, so my unit will be unlocked for the time being. What was offered is to put a van up close to the door of my unit. There are gates and cameras and I do feel some what safe, but no discount, fees waived or curtesy insurance as an offer for something that's out of my control and should be done and checked by the facility. You are providing a service I'd hope that at the minimum it would be clean and all units are in proper working order. I've had no issue getting my original locker a few years ago. Smooth and seamless. This experience not so much. I will say staff were friendly thoughSteven S. | Premières impressions
Le client n'a pas laissé de commentaire.SHARON H. | Premières impressions
Personnel amical.Ho Il K. | Premières impressions
Excellent serviceAlexandra B. | Premières impressions
From the very first meeting with the manager Denise we knew we had picked the right company for our storage needs. She was very helpful and friendly and has always been a pleasure to deal with!Ricky /Karie P. | Premières impressions
Le client n'a pas laissé de commentaire.John N. | Online Move In
Le client n'a pas laissé de commentaire.Sarah T. | Premières impressions
Le client n'a pas laissé de commentaire.Carl M. | Premières impressions
Other than it happened to be pouring buckets down. It was very good! Totally painless. And would definitely rent moreRyan S. | Premières impressions
excellent customer service.JASON C. | Premières impressions
Was helpful in providing me with my storage needs.ray c. | Premières impressions
Wonderful service ! Laura was terrific with signing up and showing the unit. I have rented here before and I am happy to return. Cheers KennyKENNETH BERG K. | Premières impressions
Very helpful and informative Quick serviceHENRY F. | Premières impressions
Services supplémentaires à cet emplacement
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