Friendly, Fast, and Courteous.Mark A.
Customer Reviews for U-Haul Moving & Storage at Academy Blvd
Pour nous contacter
Colorado Springs, CO 80909
(Off of Galley next to Shamrock Food Distribution)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Caitlyn M.
After hours drop off website process sucks!AMANDA LYN M.
Le client n'a pas laissé de commentaire.Chris F.
Great job helping with trailerlinda C.
Le client n'a pas laissé de commentaire.Nicholas S.
Upon arrival to complete a self pickup I was informed that they would need to perform a repair to the TT I had reserved the week before. The Assistant Manager was very accommodating he brought me to the GM, Jen, who got me into an EL at a discount because I had Moving Help movers waiting for me to load up. Upon return the discount did not reflect on my final charges; the CSR checking me in said he would put the contract on hold and let Jen handle it. I had full confidence that they would so I left. I received an email a few days later informing me that I owed a balance (the incorrect amount that the CSR showed me upon checkin). So I reached out to the GM and she assured me me that she would get it corrected. I asked her to please have someone reach out to me to confirm the charges before they put them through; I have yet to hear anything regarding this even though I followed up the next day with the GM. I also wrote an email to U-Haul collections department and have yet to get a reply to that either; It is my last resort to put this in a review but I felt no other recourse. I would appreciate it very much if someone could please look into this and give me a callback. Merci.Matthew A.
Le client n'a pas laissé de commentaire.Dale K.
Le client n'a pas laissé de commentaire.Mike A.
Le client n'a pas laissé de commentaire.Richard C.
I was given the worst Cargo Van on the lot and had to go through to much for an hour rental. If I could I will avoid renting from this location. Even after I opt to get insurance protection I still was shown every dent on the vehicle. I've been treated far better at other locations.James J.
Le client n'a pas laissé de commentaire.Marie G. | Online Move In
I am still waiting for a refund for 1 day rental, insurance, 15 large boxes and 19 medium boxes. The computers were down on 4/18 when I arrived to return the 20' truck I rented. Dillion tried to call me and issue the credit but the computer was down again and I have not heard from anyone since.Christy B.
The movers that we had hired through the U-Haul were scheduled to start at 10:00. I got a call from them mover stating he was admitted to make it till 1130 and that he would only be able to bring 1 box at a time. I had to end up leasing a truck and moving tw he could feel like there was in his urethra in his urethra now he has the scrotum migrating changes urine was MMPI was I do not know about the scrotum I discussed the clinical office shot I think with both voiding Pressure-like Hormone replacement plan #1 note of his axilla and interestingly enough the neck or axillary line identifiable pubic and then do about months. Pain take action get it right had to take a transrectal ultrasound and then to pop it. Daughter had not asked that I was like to be drained he is feeling a pop in the gut was quadriplegic so he did not feel any differently so she is buried into 4 that since the diagnosis right actually then the stent that is the. O the boxes myself because I had told the movers 3 weeks ago that I had a plane to catch in Tampa in the afternoon. I will not be using the service anymoreallen B.
Le client n'a pas laissé de commentaire.Kevin C.
No improvements. Everyone was friendly professional.Carrie E.
Le client n'a pas laissé de commentaire.Ben G.
Needed tow dolly so rented one from this location. I understood rental was for 24 hrs (picked up unit at about 430 pm on a Friday with understanding that return would be by.530 on Saturday. Was surprised when I got a call from an agent wanting to know why.i hadn't returned the folly by 9 am on Saturday as she had a customer waiting to pick up the dolly I rented about 8 hours early. What a f..kn RIP off by this facility. Additionally I found a serious metal failure after my rental on the pivoting mechanism of the dolly. VERY APPARENT. it had been damaged before I took possession of this unit. Don't know who really checks their equipment for safety.begore renting it againDennis W.
I had a pick up truck reserved but, when I arrived at scheduled pick up time the pick up was there but still hooked up to a trailer and keys to truck weren't available. I was never compensated for any of the inconvienence nor was it offered. All of this making it hard to accomplish what I needed to because I needed a truck not a panel van causing job it was rented for to take almost 2 days longer making me late in returning the rental. I believe the location (on N. Academy) is more to blame than anything!Pamela S.
Le client n'a pas laissé de commentaire.RICHARD W.
Le client n'a pas laissé de commentaire.Theodore D.
Have more people working on a Saturday. There was only one girl and she did great, but there was quite a line forming.Anthony E.
Le client n'a pas laissé de commentaire.Isaac G.
Le client n'a pas laissé de commentaire.Robert F.
I reserved a 15' for 7:00AM at the Powers and Galley location. Arrived o time to be told that there are no trucks available. Showed my reservation and they basically told me to F-off that they don't have trucks and there was nothing they could do. They refused to call dispatch and I spent over an hour on the phone doing their job to get a truck at Academy location. I will NEVER EVER rent from u-haul again, period!Patricia W.
Le client n'a pas laissé de commentaire.Brandy H. | Online Move In
Very satisfied with equipment and service on pickup and drop off. No additional comments. ThanksJOHN S.
Le client n'a pas laissé de commentaire.JOZSEF B. | Expérience générale
Polite & professional.Dion M.
The customer service was great! Clean and lubricate moving parts for ratchet on car dollies.Steven M.
My appointment to pick up my truck was delayed by 2 hours.Daniel G.
Le client n'a pas laissé de commentaire.RAY R.
I dealt with the manager and she was great.John L. | Premières impressions
National computer system was down and big delay. Phone calls to 800 number prior to our visit resulted in our being mostly unable to talk to a person but finally we were able to talk with someone at this location. This location 1193 N Academy Blvd, Colorado Springs was very well managed!Harold C.
Everyone was efficient and friendly. It was a great experience. No problems!ðŸ'Marian L.
Le client n'a pas laissé de commentaire.VICTOR T. | Expérience générale
We have been to quite a few Uhauls out on the east coast. This location in Colorado Springs was by far the best for customer service and the quality of trucks. Thanks so much for a wonderful experience!Christopher S.
Windshield dirtyCarl R.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Steven A.
Le client n'a pas laissé de commentaire.Kristen W.
Trailer was not at appointed location - had to go to another location to pick it up. Service at pick up location was excellent.Richard G.
Le client n'a pas laissé de commentaire.Michael S.
When I went to this location on Sunday, your computers were down and the front desk staff was doing everything they could to check people in and get them on their way in the fastest way possible. Considering the circumstances, they were extremely professional and extremely nice. The whole process from the time I got there to the time I left took approximately 1,5 hours. These two individuals at the front should be given high praise to handle what they had to do that particular moment. Great job!Richard W.
UHaul must get their computer system back working! Also they need better control on inventory. I was given the wrong trailer number which made for issues when I returned it. Luckily the staff was helpful and able to rectify but it necessitated an extra trip to resolve.Casey S.
In the chaos of the reservation and eventual accounting there were some minor errors and the receiving organization was very helpful and encouraging with finalizing the transaction and completing our efforts. We are extremely thankful for everyone who helped make it a success!!Jed S.
Le client n'a pas laissé de commentaire.David F. | Expérience générale
Le client n'a pas laissé de commentaire.JOZSEF B.
Jennifer Hudson was very professional and kind! ! It's a very busy place, and she navigates all the customers through so efficiently.Debra L.
Le client n'a pas laissé de commentaire.Renee A.
Long wait times to be contacted. Service overall was outstanding.Everett G.
Le client n'a pas laissé de commentaire.michael P.
First, you sent me to a location that was much further away than my original reservation because of mechanical issues so I had to pay extra mileage, gas and waste more time for something that was not my fault. Then they forgot my moving pads, which I had paid for and didn't notice until I got all the way home. So I had to drive back, again pay for more miles and gas for something that was your fault. I've had great experiences in the past using Uhaul. This was not a good one.Paul S.
Le client n'a pas laissé de commentaire.jerry F.
As long as you take care of their truck and equipment, they will take care of you. -peter p.Peter P.
I was charged for 2 days and I only had it 1, I need to find out how I can fix that problem please, the guy who checked me in kept telling me he was right and I was wrong even after I showed him the reciept, and he kind of made me feel stupid and brushed me off. Otherwise I really like the people workinfg there and have used you all 5 timesPAULA S.
Le client n'a pas laissé de commentaire.LAUREN G.
Le client n'a pas laissé de commentaire.dennis R.
I was to pick up a trailer and a appliance dolly. First it took me 45 mins to get my rental. And once we had the rental and made it all the way to our destination we realized they did not put the dolly in the trailer. We drove back to the the uhaul site and the attendant said to me that the realized he'd forgotten by the time we drove off. My question to him was â€œwhy didn't you call or try to stop usâ€ his response was he didn't even think of it. This put us behind about 45 minutesJACQUELYN F.
I choose contact free pick up and had to go in the store to wait for the keys. Even without waiting in line I still had to wait for the rep to finish a phone call before getting keys.MATTHEW M.
Very nice individuals, very professional and helpful. Thanks Uhaul!Kevin A.
Le client n'a pas laissé de commentaire.Susan L.
Le client n'a pas laissé de commentaire.ERIC B.
Le client n'a pas laissé de commentaire.SOHAILA T.
Le client n'a pas laissé de commentaire.Gertude C. | Premières impressions
I got rear ended in the Uhaul and all your employees seemed to care about was compensation so yeah you guys did a horrible jobOlivia N.
Le client n'a pas laissé de commentaire.KAREN G.
Really easy! Thank you very much! Will be using you exclusively in the future!John G.
I am upset that they charged me double, I called them and they told me that they will send me the money back and never did ..passed 5 days and still nothing .. they charged me for 2 days which I only used it for few hours and returned at night when the store was closedMariano N.
I as given an option to check in at the counter to make it faster and then I was directed to check-in through the app only. This took 20+ minutes to get checked in. Not impressed.Sean F.
Le client n'a pas laissé de commentaire.Travis F.
Le client n'a pas laissé de commentaire.Kristine H.
Le client n'a pas laissé de commentaire.Rosa C.
Le client n'a pas laissé de commentaire.Dylan M.
Le client n'a pas laissé de commentaire.Michael M.
Difficult to contact location by my phone.Brian S.
I highly recommend this Uhaul rental facility. The staff is very friendly, courteous, and knowledgeable of all aspects of this transaction. The truck I rented was spotless and fresh smelling on the inside. I definitely will be using this rental shop for all of my future rentals. Thank You to the young lady that assisted me in making this rental a very hassle free experience.Thomas M.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Jose R.
Le client n'a pas laissé de commentaire.Lapassion M.
very pleased with the rental. drop-off was quick and easy.JOSEPH E S.
VERY helpful staff1. KIND AND informative.Grant G.
7 days AFTER I returned the uhaul, they charged my account 380 $. THEN, when my husband went to the store to find out what this charge is for my husband was told it was a mistake and the 380 $would be returned. Here it is DAYS later and the 380 $STILL is not refunded.Ra Lesa G.
Everything went great. Ronald was extremely professional and courteous.Christopher S.
Le client n'a pas laissé de commentaire.Hope M.
Nothing , it was great.Kenneth L.
The process to rent a trailer is horrendous. They required a photo of my driver's license, a picture of me, and a call to my wife. What's next, a DNA swab?!? The fact the rep took photos on his personal cell phone is a privacy issue. Made me feel like I was a criminal. I haven't had to rent through UHAUL in a while and this is probably the last time I will. I thought renting a small trailer instead of taking the topper off my truck would be worth my time. It wasn't.Robert F.
Le client n'a pas laissé de commentaire.Mason S.
Thanks for the service provided.JOHNNY M.
I was very satisfiedCharles R.
I had a very good experience when renting from Uhaul. The only thing that could have made it better would be a lower mileage rate.Gary S.
It was a great experience, they were very fast, efficient, and took the time to understand what I needed.Jennifer M.
Service both checking in and out was quick and efficient.Janet B.
Le client n'a pas laissé de commentaire.Kenneth F.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.Christopher J.
Le client n'a pas laissé de commentaire.Ashley A.
Le client n'a pas laissé de commentaire.Lisa F.
Marco was incredibly helpful with my trailer rental this past weekend! They displayed highly professional customer service throughout the whole ordeal and gave me helpful advice for my car's hitch. I highly recommend!Elsa C.
Le client n'a pas laissé de commentaire.Bessie A.
Le client n'a pas laissé de commentaire.Randy M.
Le client n'a pas laissé de commentaire.Megan J. | Expérience générale
Ensure that everything is correct. they said the tank was full when we got the rental, but it actually had three quarters of tank. through the text message system I took a picture and updated it to say three quarters. Was still charged for a full tank when we dropped it off with a half a tank tonight.. U-Haul is too big of a company to have dumb mistakes like thatJaroslava R.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.robin c. | Expérience générale
Le client n'a pas laissé de commentaire.RaeAnna G.
First your work made a Reservation and which none of your employees knew or could tell me that the cargo vans were card only. While trying to get our van on a time crunch they were completely unprofessional and took 30 minutes or more to realize what we WERE trying to get then finally told us we needed card for it. We had to go a size up van to use cash.which we didn't need it for you more money an when I did make the reservation no one said it's only cash you guys have poor marketing an need to learn to advertise they are card only The employees were untrained and unprofessional. Since it took so long and they messed up on their part we asked for a discount on payment and we were denied that but yet one your workers continued to give the person next to us his discount. This place was rude an unapologetic. I'd never refer nor come to this poor excuse of a company ever again ðŸ˜‚ðŸ˜‚âœŒðŸ½âœŒðŸ½cody N.
Everything was great and the customer service was awesome.tara F.
GREAT PEOPLE GREAT MANAGER GREAT ASSISTANTDavid B. | Premières impressions
Only problem was the first reservation (on the phone) was not in the local store's system when I showed up. Fortunately, I did not have the trailer with me. Tina started working the problem; and when the next opening became available, she called. Problem resolved within a week. Nice work!VICTOR T. | Premières impressions
The storage has a water leak in the ceiling. Parking area is in terrible condition. Storage accessibility is minimal. Poor signage in storage facilities and parking lots. It is super easy to get lost. Staff was ok they did the job efficiently but customer service doesn't seem to be a strong point for most of the employees here. This place will work in a pinch and they have anything you could possibly need for a move.Ciara B. | Premières impressions
Superb service by Ronald RangDavid S. | Premières impressions
having to buy that awkward round lock cost you a star. the 15 dollar fee is just not cool.John S. | Premières impressions
Le client n'a pas laissé de commentaire.Trevor S. | Premières impressions
There were several times that I needed to talk with someone at the specific store, but would get sent to Uhaul Corporate after waiting on hold. I would ask to speak with the manager of the store and would be told that I would get a call back from them but then never would. The phone system/call tree was very inconvenient and frustrating.James C. | Expérience générale
The staff was unprofessional at times, loud, and disorganized.Casey L. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM W. | Premières impressions
Le client n'a pas laissé de commentaire.Michael L. | Expérience générale
Jennifer Hudson, as well as all the Employees, were professional, courteous and a pleasure to be around.William R. | Expérience générale
The store office was clean, but my storage rental was dirty. The wire mash that went over the storage was half on and about a quarter of it was missing. The manager was extremely rude. I am military and will not recommend this to any of my fellow Soldiers. This is the first uhaul I've had to pay 10 $a month for 24 hour access as well as not having a month prorated. Overall a less than satisfactory experience.Spencer L. | Premières impressions
Staff was lovely but I had reserved online the night before and nothing was smooth when I got there. It took over an hour and a half before I could even pack my unit. Card machine didn't work evenHeather Z. | Premières impressions
Le client n'a pas laissé de commentaire.Ron H. | Expérience générale
Homeless people living in units. They were told nothing done. The lady I called at the 1800 number about it basically told me don't worry about it because we got our stuff out. The keypad to lock the door didn't work the whole time it was always open . The night we went to get our stuff our code wouldn't work for us. Another person couldn't get the sliding glass door to open to get their stuff but the homeless person was able to show them how to get side door open smh !! I let the lady know we got our stuff out and she said just go by there and tell them. I explained why I couldn't at the present. She said she would message the local office and let them know yet we still got a email telling us our storage was late. Not to mention our u haul trailer leaked and nothing is done.Armonzo S. | Expérience générale
Le client n'a pas laissé de commentaire.Shari G. | Expérience générale
Le client n'a pas laissé de commentaire.Contessa N. | Premières impressions
I am just disappointed in the monthly billing cycle when we are talking about a physical location! If im not using the physical location than you shouldn't be paid for services that weren't rendered! To be able to rake in the money for an entire month of services that were never used but than Harris me about keeping the unit secure is ridiculous especially when auto pay is present this seems to be a money making scheme other companies do utilize monthly billing but make exceptions apparently uhaul does notMark C. | Expérience générale
Some of my stuff was stolen when I moved into my storage room and when I really needed some help the 45 year old manager with pink hair watched me and just laughed. Wouldnt help in a intense situation, just used me as if I was entertainment. I would never go backGillian A. | Expérience générale
U-Haul Employee Daniel Quirk was attentive, helpful and polite. I hope that U-Haul gives him the "att-a-boy" that he deserves.William R. | Premières impressions
There was no lock at move in. I had to go buy the lock.A week later I got a very rude phone call telling me I put the wrong lock on.Jessica Y. | Online Move In
Le client n'a pas laissé de commentaire.Nicole C. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTINE N. | Expérience générale
Ultimately found a better deal locally that allowed me to store my belonging AND extra vehicle for %60 cheaper then what UHAUL has available with comparable security.Sean M. | Expérience générale
Le client n'a pas laissé de commentaire.martha l. | Expérience générale
Le client n'a pas laissé de commentaire.Robert F. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth P. | Expérience générale
A good all around experience Thank You.ERIC S. | Expérience générale
The office can get pretty busy and they often don't have enough people working...David J. | Expérience générale
Le client n'a pas laissé de commentaire.otto l. | Premières impressions
Daniel was very efficient and helpful as they all were. He was very polite in dealing with several customers at once and handled everyone with kindness and in a very timely manner we were very impressed he was also very Thorough and made us feel very satisfied with our rental/storageMelissa M. | Premières impressions
Le client n'a pas laissé de commentaire.Brittany B. | Expérience générale
Le client n'a pas laissé de commentaire.Rosalie S. | Expérience générale
Le client n'a pas laissé de commentaire.Bobbi V. | Premières impressions
I was very disappointed yesterday when arriving to unload my UBox! I had received a reminder call making sure I would be there on Sunday and the UBox would be outside. It wasn't and then they couldn't find it. The people at the desk acted like it was the most difficult thing they had ever done! Finally after over 45 min. they found it and we were able to get things taken care of. I tried calling but of course no answer.shirley w. | Premières impressions
Le client n'a pas laissé de commentaire.Roel C. | Expérience générale
Very helpful nice people it was all very easy in and outMatthew M. | Premières impressions
Jeniffer is cool.Randy M. | Premières impressions
Le client n'a pas laissé de commentaire.Heather H. | Expérience générale
Jennifer was an excellent employee for you. She was efficient, and helped me completely. She even corrected a mistake another employee made. She helped make the contact I had with your company painless. I hope both her, and her bosses see this.William R. | Premières impressions
Unclean unit. Access blocked at night. Unhelpful staff. Terrible location. Multiple issues.Kevin W. | Expérience générale
I have stored with this Uhaul center before and it went very well. This time around it was not very good. First off my husband made the reservation under the trailer reservation we had made. The people at the center did not allow him to go to the unit the day he wanted to move things in after they allowed him to make the reservation. I had to call from out of state and put his name on everything before they let him store our items. When I called they fixed the issue for my husband but for some reason out the reservation on a different account I had made from my previous storing experience that I had forgot about. Because it was on a different account then it was supposed to be on we did not get any notifications about when the rent was due and ended up having a late payment that I had to go to the unit to pay. For the second month we had to pay we ended up with another late payment then they automatically withdrew the rent from my husbands bank account. I am at a complete loss how they were able to automatically withdrawal money the second time after I had to physically go to the unit to pay the first time and did not give them any information for the account they withdrew from. I am also confused as to how we had a late fee if rent was auto withdrawn.Peyton T. | Expérience générale
Le client n'a pas laissé de commentaire.debora e. | Premières impressions
had to switch to a bigger unit and staff accidentally moved me out not in.Keli G. | Premières impressions
I drove from out of state 10 hours, and I have my wife check out the unit early so I can access it after hours. When I arrived all the returns were blocking the entrance to access the unit, so I had to unload all my stuff at a friends house and reload it in the morning to unload at the storage unit When I arrived all the returns were blocking the entrance to access the unit, so I had to unload all my stuff at a friends house and reload it in the morning to unload at the storage unit . The staff was very unhelpful and unfriendly, and they said that this was the worst location and stuff got stolen here all the time. They said they could not do anything about blocking the entrance and I just had to live with it They said they could not do anything about blocking the entrance and I just had to live with it. A prior customer service representative of U-Haul said I could switch the drop off location of the trailer to wear my storage unit was that, but then when I try to do that they wouldn't do it for me and said it would probably cost 1 000 $change fee A prior customer service representative of U-Haul said I could switch the drop off location of the trailer to where my storage unit was that, but then when I tried to do that they wouldn't do it for me and said it would probably cost 1 000 $change fee. This was the worst experience I've ever had with U-Haul, and I may never use them again. this was the worst experience I've ever had with U-Haul, and I may never use them again. I am supposed to rent a big truck in another trailer next weekend and I am thinking about going with a different company. Also you could never reach anybody on any of the phone lines, except for the main customer service call center, and both times I had to wait for 45 minutes to talk to somebody.Kevin W. | Premières impressions
long wait for service. But once at counter everything went okReynalda Y. | Premières impressions
Big, clean property. Both returned a rental truck and rented a storage unit during my visit on a very busy Sunday morning). Both people who assisted me were great.Jeffrey J. | Premières impressions
I WAITED WAS NOT TOLD THERE WOULD BE A LOCK THAT I DID NOT HAVE THE KEY TO PLACED ON MY STORAGE UNIT SO HAD TO WAIT TILL THE NEXT MORNING THEN WHEN I WENT AT 9 AM THERE WAS A LINE TO THE PARKING LOT. I SEEN A UHAUL EMPLOYEE WALKING SO I DECIDED TO ASK HIM WHAT I SHOULD DO BECAUSE SOMEONE IS WAITING FOR THE TRUCK I HAVE HE SAID TO GO WAIT IN LINE BECAUSE HE CAN'T GIVE ME SPECIAL TREATMENT. ITS NOT SPEEDBOAT TREATMENT YOU GUYS MESSED UP. THE MAN THAT WAS TOWARD THE MIDDLE OF THE LINE SAID HE HAD BEEN WAITING FOR AN HOUR AND A HALF. I WAS SO UPSET I GOT ANOTHER STORAGE UNIT ELSE WHERE. I NEVER USED YOUR FACILITY AND I WANT MY RESERVATION CANCELED AND REFUNDED. AND I BETTER NOT BE CHARGED A LATE FEE BECAUSE YOUR STAFF WOULDNT HELP ME PROPERLY IM SO STESSED AND DISAPPOINTED IN THIS EXPERIENCEAna M. | Premières impressions
Le client n'a pas laissé de commentaire.Bill C. | Expérience générale
The staff were really friendly, and professional. I was moving, so I was quite flustered, and they were kind and patient. The facility was immaculate, even the bathrooms!JOHN V. | Expérience générale
Le client n'a pas laissé de commentaire.MARTHA J. | Expérience générale
Manager Randi does an excellent job!Kimberly M. | Expérience générale
Randy was super helpful, knowledgeable and provided outstanding service.nikolay m. | Premières impressions
The facility was nice. The doorways could use a smoother entrance. Wheeling things in on the dolly is difficult because there is a large bump going from outside to inside in building B. The staff was extremely nice and very professional.JOHN V. | Premières impressions
Le client n'a pas laissé de commentaire.james h. | Expérience générale
Horrible customer service. Absolutely horribleJoseph A. | Expérience générale
I was use the facility for about 2yrs on this rental. I paid on my unit monthly so I would expect more professionalism. I went to my unit in Dec. 2019 and discovered my lock was changed and the keys I had did not fit the lock. When I asked for assistance an employee did help me and agreed the keys were not for that lock. I was told I could not cut the lock nor could the staff and I would need to call a locksmith. I called back on Monday of that week and told more of the same they could not cut lock not could I and because the last time I went into my unit was back in Spring of 2019 they would not check the cameras because footage did not record that far back when I was making a complaint in Dec. By the time I was able to afford paying for a locksmith and paying for the storage unit it was March 2020. After the locksmith cut off the lock I discovered that my 2 new car tires and a ten speed bike were stolen. I had 70 DVDs that taken as well as some boxes with personal mementos to include a Christmas ornament collection I went there to get back in Dec. When I went to to the counter to tell the desk attended my items were stolen all he could say to me is he did not verify a locksmith was there and I could have cut the lock myself. If I was going to cut the lock myself it would not have taken months to do so. Instead of causing a scene because the were several customers waiting I went outside and called the police about the matter. The officer looked at the location, the unit and where the cameras were located. He did give me a call number for the call and stated that it may be difficult to located the items as the cameras do not show storage units but the doors and elevators. Later that week myself, son and daughter in law returned to the location and removed the remainder of my items. I put a lock on the unit until I could return to the location to talk with the store manager but received the run around for several weeks with her. I would call and be told she was not at the location that day or at that time. When I asked for a returned call that would never happen until they saw a lock that was not a U-Haul approved lock. When I called to discuss why can not get a returned call about my items being stolen and next steps but someone calls quickly about a different lock. The call I received was "Ms Stevens we were checking the units today and noticed you have an unauthorized lock on your unit, you have 24hrs to change the lock or we will cut it off and charge you for the cost to do that and replace the lock". I called the location and again asked about my stolen belongings and was told file an insurance claim and remove the lock. I said they can remove the lock I have moved what was left of my property out of the unit since March 16, 2020 . Close the account I would not be using them any longer. I was told fine that would be done I would be sent an follow up email which was never done until now. The only emails or regular mail that has been sent to me since were bills of mounting cost to pay for a storage unit that the letter say U-Haul will go in and recoup what ever property and close the account. I have said several times close the account I will not continue to pay U-Haul when they allowed my property to be stolen and could care less about my situation. Yes I have called Customer Service several times about this matter as well as 5 times to the actual location.angela s. | Expérience générale
EXCELLENT! Staff are very friendly and courteous!! Very clean!! Thank you!!ZONYA M. | Expérience générale
They cost me money, I had reservations for 2 units, when a crew that I paid for Arrived to download my 26ft truck, there were locks on the unit, it took them maybe an hour and 20 mins to get over and take the locks off, I only had the crew for 2 hrs and cost me 239 $plus an additional 100 for another hour because of their lack of urgency.... I'm very disappointed in the service at this location. I can not make a recommendation at this time because of my money that was lost in the process and until I-haul makes it right. MerciRayshun C. | Premières impressions
Le client n'a pas laissé de commentaire.JONATHAN B. | Premières impressions
Don’t remember his name but the guy that helped us was awesomeAmy P. | Premières impressions
Le client n'a pas laissé de commentaire.NANCY F. | Expérience générale
very very friendly staff, go above and beyond for the customer, they are awesome sauce.Stephanie B. | Premières impressions
Le client n'a pas laissé de commentaire.Justin T. | Premières impressions
Le client n'a pas laissé de commentaire.Bill C. | Premières impressions
Thanks to the Manager Randi....She was very understanding and helped me out with a few issues. Kudoes because of her I'll be back.... Thank you Randi. Ryan W.Ryan W. | Expérience générale
Le client n'a pas laissé de commentaire.Robert F. | Premières impressions
Didn't get refund for unused portion of month, understaffed, waited long times to pay or ask wuestions.Pat M. | Expérience générale
For being 57 & 55 we have moved ourselves for years, and when needed a helping hand for the heavy stuff we found it. Thou due to this COVID-19 the only thing we couldn't move ourselves was the couch & couldn't get help due to people staying quarintine to their homes. So when asked if an employee cud just help to put in dumpster or in our car, was repeatedly told they can not help & wud charge us a 100 $fee to remove it. So we told them well then we will leave it cuz we can't move it. They were gonna have the manager call us when she got in at 1pm, but never heard from anyone.Cathy O. | Expérience générale
Unit was burglarized. Received a phone call saying that the maintenance team needed to fix the door. No indication of burglary. I went to check on unit and found that things were damaged and stolen from the unit. They fixed the door and painted. They took before and after pictures which clearly shows that someone broke in. Now there is a police investigation as a gun was one of the items stolen. Cameras are only on the entrance of the building and not throughout which makes it difficult to look at footage and determine who broke into my unit in order to press charges. Additionally, there's an individual listed as my alternate POC that I have never met in my life. Was that hacked and tampered with as well? There's no sense of urgency on UHauls behalf or common sense that you clearly inform individuals that the unit was burglarized not that is was not just routine maintenance. I thought storing items under a well known company would be great. I was clearly mistaken. Now an investigation is ongoing....Kendra H. | Expérience générale
Wait times at this facility are rediculous. They red tagged my unit upon moving out because I left to take a load of things to the apartment leaving the empty unit open for cleaning smh. Upon returning the manager had no idea why the tag was placed.LaDonna J. | Expérience générale
The lines at the front counter were almost always long so we had to wait 30+ minutes each time. The elevator was especially tiresome. They doors on the elevator were hard to open and close. Nearly every time you had to close doors downstairs, go upstairs and close the door so the elevator will move up to the second floor. The wire mesh over each unit allowed a lot of dust to get into our stuff. The access doors were narrow which made it hard to move large items in and out of the unit. Alarms went off frequently during the day.. One evening when we were in our unit with permission after hours the alarm went off and we had trouble leaving. The price is very expensive.Double what others charge. The rent is not prorated if you leave before your the paid month is up. The auto pay option is convenient. There are plenty of units and sizes available including indoor, outdoor and climate controlled.The staff are very friendly and quick when they help you.Don S. | Expérience générale
Thank you so much. I love the experience that you (U-Haul) and the staff provided. from the beginning to the end.Bernave H. | Expérience générale
The manager who helped she was amazingjames s. | Premières impressions
They tool our money an they couldn't even find our storage everytime i called to pay they could never find itChristopher J. | Expérience générale
ExcellentBlanca A. | Expérience générale
Suitable for my needs, no complaintsJason W. | Expérience générale
Excellent service à la clientèleShawntel M. | Premières impressions
Good serviceAnthony A. | Premières impressions
The staff is very helpful and courteous, but there were cockroaches.DENNIS P. | Expérience générale
No commentsjerry h. | Expérience générale
They guy who helped me at the counter had no idea what he was doing. It took me an hour to get a storage unit I already had reserved. The only good was the guy that received my truck. Efficient.Kaleb J. | Premières impressions
You need more people in the store. Nobody likes waiting in line to spend money. Don't lose sight of the fact that this is America and we have choices and you have competition.Gary S. | Expérience générale
was upset when the storage trying to get was took before our eyes and we could not get it. there was a hump right in front of the door way need a slight ramp for moving on the dollies.Tramesha L. | Premières impressions
The women from storage renting weworked with was not only professional but kind.There was a couple of customers when we first arrived but she was diligent and took care of everyone in a timely fashionKaylee E. | Premières impressions
Will NEVER go there again. Only one person was available for rental AND storage. Hours wasted even with online pre-work reservation. Not Uhaul, UHell. P.S. Same for Two Men and a Truck.Randy R. | Expérience générale
Thank you for your help and time have a good day.Alvery N. | Premières impressions
BienRussell G. | Expérience générale
fantastic serviceBruce J. | Premières impressions
Good customer service, but extremely long wait times. In several times, i have left this location due to long wait times. But like the location and the facilities. Should invest in more employees.Ester D. | Premières impressions
We had nothing but trouble with getting into our unit, there is NOT nearly enough staff for how busy it is, and they staff that y'all have is not helpful. We also had trouble with getting our refunds.samantha b. | Expérience générale
Uhaul, I'm grateful to you. I am Ilene husband she passed away in December 2018. You was very kind in helping us retrieve all of Ilene stuff. Again thanksIlene M. | Expérience générale
It’s a safe storageChar M. | Expérience générale
Everything is excellent!Phimfa P. | Premières impressions
Amee was wonderful...very helpful and friendly and that's most important to me when doing business!robin c. | Premières impressions
Very friendly and helpful!!Jeremy W. | Expérience générale
Elevator awful to open and close; Need rest room on each floor; Nice to have carts available. Friendly staff but not enough of them; Computers not cooperative; small openings to units, bad lighting.Don S. | Premières impressions
Very happy with the service here.RANDEL H. | Premières impressions
merciThomas P. | Expérience générale
It was a great providing and I was very appreciated to have U-haul for the 2 years. I would recommend to my friends about your company. Unfortunately, I can't afford big your services great.Santiba J. | Expérience générale
Thank you to Jason P and staff for working with me and making my experience great. Everyone was friendly and helpful.Cynthia S. | Expérience générale
They hand over the keys to me and when it is time to check out of the storage they r saying that they cant check me out bec the storage belong to my dad. How stupid. Why give me the keysANTHONY f. | Expérience générale
Keep getting betterJohn W. | Premières impressions
Very great job and workers at this location!!! And The woman who works the front is seexxxzay!!!!Misty G. | Premières impressions
The move in was fine but the managers lied? I put two locks on my storage unit and was told by them (sorry I dont remember the name) to remove one of the locks because it is against the rulesAndrew S. | Premières impressions
Busy place but seems well kept.Jodelle D. | Expérience générale
, employees busy hanging out with the homeless that live in the units. Felt very unsafe with scary people living in units!!! The main guy smoking and spoke how he made a machine to read credit cards.ALECRAZANDRa C. | Expérience générale
Crystal exceptional!!!Stanley R. | Expérience générale
Staff and facilities were excellent. My big complaint is not enough staffing at the front desk. This is a major error on the part of corporate management.Greg C. | Expérience générale
Angela and Brittany were great. The logistics of moving are always stressful, but they helped and provided EXCELLENT customer service.daniel s. | Premières impressions
The manager at this location was great, one of the employees was so rude and unprofessional, she is the reason for my rating. Tina from UBOX department yelled at my husband and was very unprofessionalashley a. | Expérience générale
Chipped cement at the entry into the storage facility needs to be repaired. Current condition of cement makes it difficult to push loaded carts in/out of the facility without significant touslingJeffery S. | Expérience générale
Great staff.bruce s. | Expérience générale
Wonderful experience! The staff are very professional and seek to help! Management are extremely accommodating and courteous! I highly recommend this facility for your storage needs.Thomas S. | Expérience générale
Was very helpful in getting the right oneJames C. | Premières impressions
They were very helpful and understandingLisa R. | Expérience générale
This place is run very wellJoel H. | Expérience générale
I was under the gun and needed to find extra storage fast. Everybody was a huge help and got my problem solved most immediately.Cody B. | Premières impressions
Containers delivered and picked up as scheduled. Jessica was awesome and Tina was great on the phone!!KATHY L. | Expérience générale
Good staff and security.Cassandra M. | Expérience générale
Do not ever go here or buy anything or rent anything ever my dog ate poison on their property and they refused to come out and give me the MSDS sheet so I could save my dog from bleeding from the insiJohn M. | Expérience générale
very helpfulDerek H. | Expérience générale
It was a wonderful experience vary well maintained facility and staff always willing to help. If I ever need a storage again this facility will definitely be my first choice.Kevin B. | Expérience générale
The times listed on the website for access only apply to certain storage units, this is not made clear. Although I used Uhaul for moving I was not offered one month free storage as advertised.Jodeen P. | Premières impressions
Don't force people to write something.Shawn L. | Premières impressions
I had my car stored for almost 3 years and I had a storage unit for almost 7 years. I've never had any problems with either. Very thankful to not have either bill anymore though.AMY H. | Expérience générale
The only thing I didn't like is there is no pro rated price for move out. I still had to pay a whole month worth of rent for 9 days. As a single mom, I really could have used that money for groceries.Erin B. | Expérience générale
Very helpful and clearLisa R. | Premières impressions
Having a place for the customers to throw away trash, and also letting the customers know if and when they move out to clean out the entire unit...Katelyn B. | Expérience générale
After an issue with our reservation at a different location, Brandon did everything he could to accommodate us, including calling other locations to find us the size of unit that we wanted.Matt F. | Premières impressions
Very nice, professional and friendly staff.Marlene B. | Expérience générale
The guy who helped me get a storage unit he was completely professional grade help I'd recommend anybody to him which I already have got a great personality good people skills I was impresseddavid s. | Premières impressions
ByeAnthony G. | Expérience générale
There were several times when my pass card would not work. There were also times when the security alarms were going off even when no one seemed to do nothing.Deborah E. | Expérience générale
I was quoted that the entire uhauk ubixxeoukd be 1295 + delivery fee...then it went to 1495...then to 1695... I was like WHAT? So was disappointed to see they changed the price. I'm glad everythingmelanie g. | Expérience générale
Tina was great and really helpful. I had a really good experience with my whole move from Texas to Colorado.Holly R. | Expérience générale
Very helpful.Robert N. | Premières impressions
Great staff, very attentative and made the process easy. Ended up also getting 2 storage units and employee was very knowledgeable and friendly thank you!!edward r. | Premières impressions
The girl that brought the pods was wonderfulDeborah M. | Expérience générale
It took FOREVER to check in, had to clarify issue to be approved to lease a truck for not answering my phone 4+ yrs ago.DARCIE C. | Premières impressions
After hours access should be available to everyone and you shouldn't have to pay extra. Other than that it was a nice storage facility. Everyone was very nice.Joseph F. | Expérience générale
This was my first experience with U Haul...and for sure will not be the last,the truck on a 1000 plus mile trip was smooth the air ride made it so. And the storage facility was impressive. Thanks !!Miguel H. | Expérience générale
Staff wasn’t very friendlyHelen V. | Expérience générale
Sara and Tina were both awesome I give them both 10 stars. U-Haul has the best customer servicetammy t. | Expérience générale
My Ubox arrived early and was delivered fast and picked up in less than two hours. Very professional and communications with me.Jason D. | Expérience générale
Was very helpful.James S. | Réservation
Great people and awesome service. They even asked me if I was a Soldier which I am and they offered me a military discount which made selecting them even better. Thank you very much for your service.Carlos N. | Expérience générale
Nice people smoothe rental.louis e. | Expérience générale
Easy!David R. | Réservation
Wonderful place to store my things I felt safe and could relax.thank you.Willie N. | Expérience générale
The UBox team is fantastic! I can't recommend them enough. They were so helpful during my move and my mother's. Definitely 5 stars!!Joanna W. | Expérience générale
Every time I went, there was some sort of issue with either the swipe card, the facility not being open during their hours, or no one working. 3 people working in the office, wait times were 40mins+Courtney D. | Expérience générale
These people are great and the storage unit was excellent, I have recommended them to all my friends and would use them again in a heartbeat.paul c. | Expérience générale
I was charged for delivery more than once. I thought it was included in the price first. I didn't realize I'd be charged that much. The staff was very friendly, courteous, and helpful.Megan P. | Expérience générale
The service was greatlilia s. | Expérience générale
Poor customer service when attempting to close out my unit -- incredibly frustrating!!! I found nails/screws twice in front of the building access doors -- great way to get a flat tire!lisa l. | Expérience générale
Everyone was great and friendlyMiguel B. | Réservation
prefer pass /fail system of ratingMax H. | Expérience générale
All employees in il and co helped to make the stress of my move more than I could've expected. Thanks for being accommodating and understanding.Karen K. | Réservation
OkayJames W. | Expérience générale
The truck that was supposed to bring the pod the driver had a medical emergency. I was given a 1 hour time frame to load the pod. the driver left the pod on a trailer. 5 days late on deliverySteve L. | Expérience générale
Excellent service, helpful staff.craig b. | Expérience générale
U-Haul has been wonderful. They Bent over backwards to make sure we were taken care of.James S. | Expérience générale
As far as staff goes I don't think you should be eating at front counter when taking care of customer, and if parking is that important than don't park the big trucks where cars are suspose to park!RICK S. | Expérience générale
Great experience!! Appreciated the recommendation of Gorilla Movers. Kyle and his team were great to work with!!Nancy L. | Expérience générale
Nice storage and convenient locationtammy a. | Expérience générale
Good customer service as they paid attention to my needs and went all out to make me satisfied.Kimberly M. | Réservation
You definately need to hire more people to help customersNathan A. | Expérience générale
Great and Excellent customer service, will do business againAnastasia G. | Expérience générale
I was never at the facility, however, they were storing my U-box for a couple of weeks. I had an issue early on, but it was resolved sufficiently and the box was delivered & picked up within timeframediane p. | Expérience générale
We were very happy with the level of service and staff was very helpful. Thank you,Silvio M. | Expérience générale
We had many financial mix ups but once I had auto payments set up, it was fine. We had things stolen when we had to go through our storage unit when moving from The Springs to Denver. Bad area.JENNY W. | Expérience générale
Disabled vets should get a discount. I guess we dont matter . We fight for yall safety and nobody caresFredrick S. | Expérience générale
It was nice work with everythingJustin R. | Expérience générale
PPaul C. | Expérience générale
Very clean. Would definitely use again if I needed storage. Wouldn't have any problems storing furniture there.IDELLE K. | Expérience générale
Thank you for a great experience!Ruby N. | Expérience générale
It wasn't clearly explained that there would be a charge for the pod to be delivered to my home and another delivery charge to my second home once it arrived at its destination - about 300 $extra!Steven A. | Expérience générale
Everything was great and easy. The staff was prompt and helpful.griseda g. | Expérience générale
Thank you for helping make our move easier!CHRISTIAN M. | Expérience générale
The facility is nice and clean. I would not recommend to friends because the customer service is poor. The staff is unprofessional and combative with one another and with customers. Disappointing!denishia j. | Expérience générale
The whole experience with U-Haul was excellent. From the faculty to the staff and also the care given to moving my belongings from one state to the other was amazing. You made my move stress free.SEFFIYAH N. | Expérience générale
I only needed the unit for a week and was charged a month, being told I would be refunded. When I moved out of the unit no refund was made. Calling the manager was pointless and the GM was unhelpful.RACHEL T. | Expérience générale
Everyone was well trained and handled it all very well.grady c. | Expérience générale
I was happy with the servicebrian f. | Expérience générale
They are way to busy to only have 1 person at the front desk. They are always at least 2-3 people waiting. People at front desk are always very nice, but unfairly to busy. They need more help.cynthia w. | Expérience générale
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