Évaluations des clients U-Haul Moving & Storage at Academy Blvd

Jennifer Hudson, as well as all the Employees, were professional, courteous and a pleasure to be around.

The store office was clean, but my storage rental was dirty. The wire mash that went over the storage was half on and about a quarter of it was missing. The manager was extremely rude. I am military and will not recommend this to any of my fellow Soldiers. This is the first uhaul I’ve had to pay $10 a month for 24 hour access as well as not having a month prorated. Overall a less than satisfactory experience.

Staff was lovely but I had reserved online the night before and nothing was smooth when I got there. It took over an hour and a half before I could even pack my unit. Card machine didn't work even

Homeless people living in units. They were told nothing done. The lady I called at the 1800 number about it basically told me don’t worry about it because we got our stuff out. The keypad to lock the door didn’t work the whole time it was always open . The night we went to get our stuff our code wouldn’t work for us. Another person couldn’t get the sliding glass door to open to get their stuff but the homeless person was able to show them how to get side door open smh !! I let the lady know we got our stuff out and she said just go by there and tell them. I explained why I couldn’t at the present. She said she would message the local office and let them know yet we still got a email telling us our storage was late. Not to mention our u haul trailer leaked and nothing is done.

I am just disappointed in the monthly billing cycle when we are talking about a physical location! If im not using the physical location than you shouldn't be paid for services that weren't rendered! To be able to rake in the money for an entire month of services that were never used but than Harris me about keeping the unit secure is ridiculous especially when auto pay is present this seems to be a money making scheme other companies do utilize monthly billing but make exceptions apparently uhaul does not

Some of my stuff was stolen when I moved into my storage room and when I really needed some help the 45 year old manager with pink hair watched me and just laughed. Wouldnt help in a intense situation, just used me as if I was entertainment. I would never go back

U-Haul Employee Daniel Quirk was attentive, helpful and polite. I hope that U-Haul gives him the "att-a-boy" that he deserves.

There was no lock at move in. I had to go buy the lock.A week later I got a very rude phone call telling me I put the wrong lock on.

Ultimately found a better deal locally that allowed me to store my belonging AND extra vehicle for %60 cheaper then what UHAUL has available with comparable security.

A good all around experience Thank You.

The office can get pretty busy and they often don't have enough people working...

Daniel was very efficient and helpful as they all were. He was very polite in dealing with several customers at once and handled everyone with kindness and in a very timely manner we were very impressed he was also very Thorough and made us feel very satisfied with our rental/storage

I was very disappointed yesterday when arriving to unload my UBox! I had received a reminder call making sure I would be there on Sunday and the UBox would be outside. It wasn’t and then they couldn’t find it. The people at the desk acted like it was the most difficult thing they had ever done! Finally after over 45 min. they found it and we were able to get things taken care of. I tried calling but of course no answer.

Very helpful nice people it was all very easy in and out

Jeniffer is cool.

Jennifer was an excellent employee for you. She was efficient, and helped me completely. She even corrected a mistake another employee made. She helped make the contact I had with your company painless. I hope both her, and her bosses see this.

Unclean unit. Access blocked at night. Unhelpful staff. Terrible location. Multiple issues.

I have stored with this Uhaul center before and it went very well. This time around it was not very good. First off my husband made the reservation under the trailer reservation we had made. The people at the center did not allow him to go to the unit the day he wanted to move things in after they allowed him to make the reservation. I had to call from out of state and put his name on everything before they let him store our items. When I called they fixed the issue for my husband but for some reason out the reservation on a different account I had made from my previous storing experience that I had forgot about. Because it was on a different account then it was supposed to be on we did not get any notifications about when the rent was due and ended up having a late payment that I had to go to the unit to pay. For the second month we had to pay we ended up with another late payment then they automatically withdrew the rent from my husbands bank account. I am at a complete loss how they were able to automatically withdrawal money the second time after I had to physically go to the unit to pay the first time and did not give them any information for the account they withdrew from. I am also confused as to how we had a late fee if rent was auto withdrawn.

had to switch to a bigger unit and staff accidentally moved me out not in.

I drove from out of state 10 hours, and I have my wife check out the unit early so I can access it after hours. When I arrived all the returns were blocking the entrance to access the unit, so I had to unload all my stuff at a friends house and reload it in the morning to unload at the storage unit When I arrived all the returns were blocking the entrance to access the unit, so I had to unload all my stuff at a friends house and reload it in the morning to unload at the storage unit . The staff was very unhelpful and unfriendly, and they said that this was the worst location and stuff got stolen here all the time. They said they could not do anything about blocking the entrance and I just had to live with it They said they could not do anything about blocking the entrance and I just had to live with it. A prior customer service representative of U-Haul said I could switch the drop off location of the trailer to wear my storage unit was that, but then when I try to do that they wouldn’t do it for me and said it would probably cost $1000 change fee A prior customer service representative of U-Haul said I could switch the drop off location of the trailer to where my storage unit was that, but then when I tried to do that they wouldn’t do it for me and said it would probably cost $1000 change fee. This was the worst experience I’ve ever had with U-Haul, and I may never use them again. this was the worst experience I’ve ever had with U-Haul, and I may never use them again. I am supposed to rent a big truck in another trailer next weekend and I am thinking about going with a different company. Also you could never reach anybody on any of the phone lines, except for the main customer service call center, and both times I had to wait for 45 minutes to talk to somebody.

long wait for service. But once at counter everything went ok

Big, clean property. Both returned a rental truck and rented a storage unit during my visit on a very busy Sunday morning). Both people who assisted me were great.

I WAITED WAS NOT TOLD THERE WOULD BE A LOCK THAT I DID NOT HAVE THE KEY TO PLACED ON MY STORAGE UNIT SO HAD TO WAIT TILL THE NEXT MORNING THEN WHEN I WENT AT 9 AM THERE WAS A LINE TO THE PARKING LOT. I SEEN A UHAUL EMPLOYEE WALKING SO I DECIDED TO ASK HIM WHAT I SHOULD DO BECAUSE SOMEONE IS WAITING FOR THE TRUCK I HAVE HE SAID TO GO WAIT IN LINE BECAUSE HE CAN'T GIVE ME SPECIAL TREATMENT. ITS NOT SPEEDBOAT TREATMENT YOU GUYS MESSED UP. THE MAN THAT WAS TOWARD THE MIDDLE OF THE LINE SAID HE HAD BEEN WAITING FOR AN HOUR AND A HALF. I WAS SO UPSET I GOT ANOTHER STORAGE UNIT ELSE WHERE. I NEVER USED YOUR FACILITY AND I WANT MY RESERVATION CANCELED AND REFUNDED. AND I BETTER NOT BE CHARGED A LATE FEE BECAUSE YOUR STAFF WOULDNT HELP ME PROPERLY IM SO STESSED AND DISAPPOINTED IN THIS EXPERIENCE

The staff were really friendly, and professional. I was moving, so I was quite flustered, and they were kind and patient. The facility was immaculate, even the bathrooms!

Manager Randi does an excellent job!

Randy was super helpful, knowledgeable and provided outstanding service.

The facility was nice. The doorways could use a smoother entrance. Wheeling things in on the dolly is difficult because there is a large bump going from outside to inside in building B. The staff was extremely nice and very professional.

Horrible customer service. Absolutely horrible

I was use the facility for about 2yrs on this rental. I paid on my unit monthly so I would expect more professionalism. I went to my unit in Dec. 2019 and discovered my lock was changed and the keys I had did not fit the lock. When I asked for assistance an employee did help me and agreed the keys were not for that lock. I was told I could not cut the lock nor could the staff and I would need to call a locksmith. I called back on Monday of that week and told more of the same they could not cut lock not could I and because the last time I went into my unit was back in Spring of 2019 they would not check the cameras because footage did not record that far back when I was making a complaint in Dec. By the time I was able to afford paying for a locksmith and paying for the storage unit it was March 2020. After the locksmith cut off the lock I discovered that my 2 new car tires and a ten speed bike were stolen. I had 70 DVDs that taken as well as some boxes with personal mementos to include a Christmas ornament collection I went there to get back in Dec. When I went to to the counter to tell the desk attended my items were stolen all he could say to me is he did not verify a locksmith was there and I could have cut the lock myself. If I was going to cut the lock myself it would not have taken months to do so. Instead of causing a scene because the were several customers waiting I went outside and called the police about the matter. The officer looked at the location, the unit and where the cameras were located. He did give me a call number for the call and stated that it may be difficult to located the items as the cameras do not show storage units but the doors and elevators. Later that week myself, son and daughter in law returned to the location and removed the remainder of my items. I put a lock on the unit until I could return to the location to talk with the store manager but received the run around for several weeks with her. I would call and be told she was not at the location that day or at that time. When I asked for a returned call that would never happen until they saw a lock that was not a U-Haul approved lock. When I called to discuss why can not get a returned call about my items being stolen and next steps but someone calls quickly about a different lock. The call I received was "Ms Stevens we were checking the units today and noticed you have an unauthorized lock on your unit, you have 24hrs to change the lock or we will cut it off and charge you for the cost to do that and replace the lock". I called the location and again asked about my stolen belongings and was told file an insurance claim and remove the lock. I said they can remove the lock I have moved what was left of my property out of the unit since March 16, 2020 . Close the account I would not be using them any longer. I was told fine that would be done I would be sent an follow up email which was never done until now. The only emails or regular mail that has been sent to me since were bills of mounting cost to pay for a storage unit that the letter say U-Haul will go in and recoup what ever property and close the account. I have said several times close the account I will not continue to pay U-Haul when they allowed my property to be stolen and could care less about my situation. Yes I have called Customer Service several times about this matter as well as 5 times to the actual location.

EXCELLENT! Staff are very friendly and courteous!! Very clean!! Thank you!!

They cost me money, I had reservations for 2 units, when a crew that I paid for Arrived to download my 26ft truck, there were locks on the unit, it took them maybe an hour and 20 mins to get over and take the locks off, I only had the crew for 2 hrs and cost me $239 plus an additional 100 for another hour because of their lack of urgency.... I’m very disappointed in the service at this location. I can not make a recommendation at this time because of my money that was lost in the process and until I-haul makes it right. Thank you

Don’t remember his name but the guy that helped us was awesome

very very friendly staff, go above and beyond for the customer, they are awesome sauce.

Thanks to the Manager Randi....She was very understanding and helped me out with a few issues. Kudoes because of her I'll be back.... Thank you Randi. Ryan W.

Didn't get refund for unused portion of month, understaffed, waited long times to pay or ask wuestions.

For being 57 & 55 we have moved ourselves for years, and when needed a helping hand for the heavy stuff we found it. Thou due to this COVID-19 the only thing we couldn't move ourselves was the couch & couldn't get help due to people staying quarintine to their homes. So when asked if an employee cud just help to put in dumpster or in our car, was repeatedly told they can not help & wud charge us a $100 fee to remove it. So we told them well then we will leave it cuz we can't move it. They were gonna have the manager call us when she got in at 1pm, but never heard from anyone.

Unit was burglarized. Received a phone call saying that the maintenance team needed to fix the door. No indication of burglary. I went to check on unit and found that things were damaged and stolen from the unit. They fixed the door and painted. They took before and after pictures which clearly shows that someone broke in. Now there is a police investigation as a gun was one of the items stolen. Cameras are only on the entrance of the building and not throughout which makes it difficult to look at footage and determine who broke into my unit in order to press charges. Additionally, there’s an individual listed as my alternate POC that I have never met in my life. Was that hacked and tampered with as well? There’s no sense of urgency on UHauls behalf or common sense that you clearly inform individuals that the unit was burglarized not that is was not just routine maintenance. I thought storing items under a well known company would be great. I was clearly mistaken. Now an investigation is ongoing....

Wait times at this facility are rediculous. They red tagged my unit upon moving out because I left to take a load of things to the apartment leaving the empty unit open for cleaning smh. Upon returning the manager had no idea why the tag was placed.

The lines at the front counter were almost always long so we had to wait 30+ minutes each time. The elevator was especially tiresome. They doors on the elevator were hard to open and close. Nearly every time you had to close doors downstairs, go upstairs and close the door so the elevator will move up to the second floor. The wire mesh over each unit allowed a lot of dust to get into our stuff. The access doors were narrow which made it hard to move large items in and out of the unit. Alarms went off frequently during the day.. One evening when we were in our unit with permission after hours the alarm went off and we had trouble leaving. The price is very expensive.Double what others charge. The rent is not prorated if you leave before your the paid month is up. The auto pay option is convenient. There are plenty of units and sizes available including indoor, outdoor and climate controlled.The staff are very friendly and quick when they help you.

Thank you so much. I love the experience that you (U-Haul) and the staff provided. from the beginning to the end.

The manager who helped she was amazing

They tool our money an they couldn't even find our storage everytime i called to pay they could never find it

Great

Suitable for my needs, no complaints

Great customer service

Good service

The staff is very helpful and courteous, but there were cockroaches.

No comments

They guy who helped me at the counter had no idea what he was doing. It took me an hour to get a storage unit I already had reserved. The only good was the guy that received my truck. Efficient.

You need more people in the store. Nobody likes waiting in line to spend money. Don't lose sight of the fact that this is America and we have choices and you have competition.

was upset when the storage trying to get was took before our eyes and we could not get it. there was a hump right in front of the door way need a slight ramp for moving on the dollies.

The women from storage renting weworked with was not only professional but kind.There was a couple of customers when we first arrived but she was diligent and took care of everyone in a timely fashion

Will NEVER go there again. Only one person was available for rental AND storage. Hours wasted even with online pre-work reservation. Not Uhaul, UHell. P.S. Same for Two Men and a Truck.

Thank you for your help and time have a good day.

Good

fantastic service

Good customer service, but extremely long wait times. In several times, i have left this location due to long wait times. But like the location and the facilities. Should invest in more employees.

We had nothing but trouble with getting into our unit, there is NOT nearly enough staff for how busy it is, and they staff that y’all have is not helpful. We also had trouble with getting our refunds.

Uhaul, I'm grateful to you. I am Ilene husband she passed away in December 2018. You was very kind in helping us retrieve all of Ilene stuff. Again thanks

It’s a safe storage

Everything is excellent!

Amee was wonderful...very helpful and friendly and that's most important to me when doing business!

Very friendly and helpful!!

Elevator awful to open and close; Need rest room on each floor; Nice to have carts available. Friendly staff but not enough of them; Computers not cooperative; small openings to units, bad lighting.

Very happy with the service here.

thank you

It was a great providing and I was very appreciated to have U-haul for the 2 years. I would recommend to my friends about your company. Unfortunately, I can't afford big your services great.

Thank you to Jason P and staff for working with me and making my experience great. Everyone was friendly and helpful.

They hand over the keys to me and when it is time to check out of the storage they r saying that they cant check me out bec the storage belong to my dad. How stupid. Why give me the keys

Keep getting better

Very great job and workers at this location!!! And The woman who works the front is seexxxzay!!!!

The move in was fine but the managers lied? I put two locks on my storage unit and was told by them (sorry I dont remember the name) to remove one of the locks because it is against the rules

Busy place but seems well kept.

, employees busy hanging out with the homeless that live in the units. Felt very unsafe with scary people living in units!!! The main guy smoking and spoke how he made a machine to read credit cards.

Crystal exceptional!!!

Staff and facilities were excellent. My big complaint is not enough staffing at the front desk. This is a major error on the part of corporate management.

Angela and Brittany were great. The logistics of moving are always stressful, but they helped and provided EXCELLENT customer service.

The manager at this location was great, one of the employees was so rude and unprofessional, she is the reason for my rating. Tina from UBOX department yelled at my husband and was very unprofessional

Chipped cement at the entry into the storage facility needs to be repaired. Current condition of cement makes it difficult to push loaded carts in/out of the facility without significant tousling

Great staff.

Wonderful experience! The staff are very professional and seek to help! Management are extremely accommodating and courteous! I highly recommend this facility for your storage needs.

Was very helpful in getting the right one

They were very helpful and understanding

This place is run very well

I was under the gun and needed to find extra storage fast. Everybody was a huge help and got my problem solved most immediately.

Containers delivered and picked up as scheduled. Jessica was awesome and Tina was great on the phone!!

Good staff and security.

Do not ever go here or buy anything or rent anything ever my dog ate poison on their property and they refused to come out and give me the MSDS sheet so I could save my dog from bleeding from the insi

very helpful

It was a wonderful experience vary well maintained facility and staff always willing to help. If I ever need a storage again this facility will definitely be my first choice.

The times listed on the website for access only apply to certain storage units, this is not made clear. Although I used Uhaul for moving I was not offered one month free storage as advertised.

Don't force people to write something.

I had my car stored for almost 3 years and I had a storage unit for almost 7 years. I’ve never had any problems with either. Very thankful to not have either bill anymore though.

The only thing I didn’t like is there is no pro rated price for move out. I still had to pay a whole month worth of rent for 9 days. As a single mom, I really could have used that money for groceries.

Very helpful and clear

Having a place for the customers to throw away trash, and also letting the customers know if and when they move out to clean out the entire unit...

After an issue with our reservation at a different location, Brandon did everything he could to accommodate us, including calling other locations to find us the size of unit that we wanted.

Very nice, professional and friendly staff.

The guy who helped me get a storage unit he was completely professional grade help I'd recommend anybody to him which I already have got a great personality good people skills I was impressed

Bye

There were several times when my pass card would not work. There were also times when the security alarms were going off even when no one seemed to do nothing.

I was quoted that the entire uhauk ubixxeoukd be 1295 + delivery fee...then it went to 1495...then to 1695... I was like WHAT? So was disappointed to see they changed the price. I'm glad everything

Tina was great and really helpful. I had a really good experience with my whole move from Texas to Colorado.

Very helpful.

Great staff, very attentative and made the process easy. Ended up also getting 2 storage units and employee was very knowledgeable and friendly thank you!!

The girl that brought the pods was wonderful

It took FOREVER to check in, had to clarify issue to be approved to lease a truck for not answering my phone 4+ yrs ago.

After hours access should be available to everyone and you shouldn't have to pay extra. Other than that it was a nice storage facility. Everyone was very nice.

This was my first experience with U Haul...and for sure will not be the last,the truck on a 1000 plus mile trip was smooth the air ride made it so. And the storage facility was impressive. Thanks !!

Staff wasn’t very friendly

Sara and Tina were both awesome I give them both 10 stars. U-Haul has the best customer service

My Ubox arrived early and was delivered fast and picked up in less than two hours. Very professional and communications with me.

Was very helpful.

Great people and awesome service. They even asked me if I was a Soldier which I am and they offered me a military discount which made selecting them even better. Thank you very much for your service.

Nice people smoothe rental.

Easy!

Wonderful place to store my things I felt safe and could relax.thank you.

The UBox team is fantastic! I can't recommend them enough. They were so helpful during my move and my mother's. Definitely 5 stars!!

Every time I went, there was some sort of issue with either the swipe card, the facility not being open during their hours, or no one working. 3 people working in the office, wait times were 40mins+

These people are great and the storage unit was excellent, I have recommended them to all my friends and would use them again in a heartbeat.

I was charged for delivery more than once. I thought it was included in the price first. I didn't realize I'd be charged that much. The staff was very friendly, courteous, and helpful.

The service was great

Poor customer service when attempting to close out my unit -- incredibly frustrating!!! I found nails/screws twice in front of the building access doors -- great way to get a flat tire!

Everyone was great and friendly

prefer pass /fail system of rating

All employees in il and co helped to make the stress of my move more than I could've expected. Thanks for being accommodating and understanding.

Okay

The truck that was supposed to bring the pod the driver had a medical emergency. I was given a 1 hour time frame to load the pod. the driver left the pod on a trailer. 5 days late on delivery

Excellent service, helpful staff.

U-Haul has been wonderful. They Bent over backwards to make sure we were taken care of.

As far as staff goes I don't think you should be eating at front counter when taking care of customer, and if parking is that important than don't park the big trucks where cars are suspose to park!

Great experience!! Appreciated the recommendation of Gorilla Movers. Kyle and his team were great to work with!!

Nice storage and convenient location

Good customer service as they paid attention to my needs and went all out to make me satisfied.

You definately need to hire more people to help customers

Great and Excellent customer service, will do business again

I was never at the facility, however, they were storing my U-box for a couple of weeks. I had an issue early on, but it was resolved sufficiently and the box was delivered & picked up within timeframe

We were very happy with the level of service and staff was very helpful. Thank you,

We had many financial mix ups but once I had auto payments set up, it was fine. We had things stolen when we had to go through our storage unit when moving from The Springs to Denver. Bad area.

Disabled vets should get a discount. I guess we dont matter . We fight for yall safety and nobody cares

It was nice work with everything

P

Very clean. Would definitely use again if I needed storage. Wouldn’t have any problems storing furniture there.

Thank you for a great experience!

It wasn't clearly explained that there would be a charge for the pod to be delivered to my home and another delivery charge to my second home once it arrived at its destination - about $300 extra!

Everything was great and easy. The staff was prompt and helpful.

Thank you for helping make our move easier!

The facility is nice and clean. I would not recommend to friends because the customer service is poor. The staff is unprofessional and combative with one another and with customers. Disappointing!

The whole experience with U-Haul was excellent. From the faculty to the staff and also the care given to moving my belongings from one state to the other was amazing. You made my move stress free.

I only needed the unit for a week and was charged a month, being told I would be refunded. When I moved out of the unit no refund was made. Calling the manager was pointless and the GM was unhelpful.

Everyone was well trained and handled it all very well.

I was happy with the service

They are way to busy to only have 1 person at the front desk. They are always at least 2-3 people waiting. People at front desk are always very nice, but unfairly to busy. They need more help.