Évaluations des clients U-Haul Moving & Storage at Airline Blvd

Everything professionally done

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There was so much miscommunication it was a horrible experience. They called my brother in law over 20 times saying we reserved a truck and never picked it up but we reserved it at one location then they sent us to another location because they didnt have the size we needed. Then tried to tell me i owed the money still even though i had already paid. Also when i came back for my refund since we over estimated the miles we would be using, they tried giving me the change from the receipt from the day before, instead of the money i was owed. I explained I already received my change from the day before, that i needed a refund from the drop off.

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To expensive! UHAUL FIX Your Prices!!!!!!!!!!!!!!!!!!!!

Customer service was outstanding

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The overall experience was great from beginning to end.

Change the type of lock that was used here. Had very hard time to open it even when the code was in.

Le client n'a pas laissé de commentaire.

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the truck we had did not sound right and theh overcharged my card

Excellent

Le client n'a pas laissé de commentaire.

The truck had puddles of water in it perhaps due to condensation because the day was really cool I understand but I think it should have been checked first the guy who waited on me he say his name was G He had a very poor attitude I did not feel welcomed He gave me the wrong location where the truck was parked at and when I pointed out to him he was wrong he treated me as though I was wrong I know we are in strange times but there was no excuse for his behavior

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Good experience, Thanks!

more staff to help customers. this location stay busy

It was an easy drop off. Easy to navigate.

Trailer was not secured to trailer hitch. We had to tighten it when we got to our home.

Lady at front desk (older, crazy nails)complained the whole time. Older, bigger guy seemed nice. The third, younger girl, never looked up from her phone either when I picked up or when I dropped off.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

It was a very professional experience. Everything went as planned.

I tried to use the mobile check in, but it was not functioning well on my phone. The ladies were able to help me after I switched back to conventional check-in, and it was smooth sailing after. The after-hours check-in was very easy.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Took about an hour just for us to get checked in which cut into an hour I was paying for and then they gave away our truck so we had to get a new one

Sales associates had an attiude

The key FOB used to lock and unlock the vehicle did not work. Could not afford the time to go to the office for them to replace the battery. It should have been checked/worked prior to the vehicle being put online for pickup.

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Great service very helpful

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I had to come to this U-Haul location to get equipment that they are dealer did not have it was further away from my home and the staff when we picked up the items was not very friendly and kind of rude. When I return the items to the store however the staff there was wonderful nice and understanding I would recommend this location for any future business in that area

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Explain the contract. I was not aware that it was going to cost as much as it did. More expensive than I wanted.

Nothing!

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Very friendly staff!

Better customer service Clean vehicles Air in all tires Hire people with people skills

The representative was on the phone with her boyfriend trying to find him a rapid covid testing place. I had to wait until after she got off the phone talking with them and tell him that information. This was very I professional.

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I left a tin that had money in the uhaul when I returned it. I went back 30 min later and it wasnt there and everyone there denied seeing it including the woman who processed the return. The one guy sent me to the back of the storage lot to wander aimlessly claiming my uhaul was back there... it wasn't. Very sad.

Le client n'a pas laissé de commentaire.

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Keep up good work,be safe and God bless

Keep up the great work!!

Keep up the great work!

Up front pricing! There was changes made and when I called to extend my rental no info was given about closing the current account. If I would have know that charging my card more twice due to closing and adding extra day. Multiple holes was placed on my card a lot of funds was held up just for this rental also they are still charging me even as of today and I paid thought I paid everything for when I made the settlement of the current of the recent account. Made this experience very difficult and different. I have been using U-Haul for years and didn't have this problem from the locations in Norfolk

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The mobile return did not work I could not complete the after our return and I was charged $20 because it was not made clear I had to download the app to make return I'm sorry I was not tech savvy enough it cost me $20 for my trouble.

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The young lady who waited on me at pickup was fantastic. She had 3 people in the lobby and 2 more on the phone. She was in control of it all and absolutely as polite and attentive as she could be. I will use this location again because of her. Thank you.

Shana had excellent customer service! She was very pleasant and accommodating. When we first picked up the truck, the male and female behind the counter had poor customer service - didn't greet us upon entering, spoke in an annoyed and monotones voice, and had no sense of urgency. And it wasn't like we arrived first thing in the morning! Shana made the remaining experience pleasant -we appreciate that.

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Great staff. I needed to change the move date and they assisted quickly with no issues. Staff showed me how to use the auto transport and it was a real breeze

Le client n'a pas laissé de commentaire.

The App check-in process was ridicules. It took over 35 minutes after submitting my credentials. I actually received access to the vehicle around 8:45. Which should have changed my drop off time. I wish I had been instructed to bring my passport for personal identification, it would have been simpler than calling a close relative.

The only problem is the van had a warning that it needed an oil change.

Le client n'a pas laissé de commentaire.

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A great team that ensure I had all I rented & that I was safe. Much appreciated.

Tell potential customers method of payment. I did not know I had to have a credit card so I used my debit card foolishly, but only had enough for the initial payment. Upon returning the truck I learned they took out the amount for the mileage thus overdrawing my account. I am not happy about that. I am an 89 year old widow and done receive benefits until after the first of the month. I felt violated!

Customer service couid have been more friendly. Could have told customer they would receive email to inspect vehicle pror to taking off lot as well as the need to fill truck back to amount received.

Everyone was excellent. They were very courteous and very helpful. I have and will continue to recommend your Uhaul facilities. Thank you once again for the kind help and service.

Windshield was fine at pickup, but in late afternoon, it became apparent how FILTHY the windshield was, and because of the sun, I could barely see where I was going. I had to clean it before driving any father.

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Nothing

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You guys were very nice. You do not need to change anything

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Just keep on doing what you all are doing and being knowledge of your equipment

Needed the truck for an additional day and was met with a rude and nasty woman that chewed me out for needing it longer.

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The staff was extremely helpful and friendly! Thanks!

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