Customer Reviews for U-Haul Moving & Storage at Alexis Rd

Évaluation :

5

The 20ft truck I rented, wreaked of the smell of cat urine. I can STILL smell it up in my nostrils. How long would a cat have to be in the cab to leave a long-lasting odor like that? Detail that truck please!

Évaluation :

5

Everything was great

Évaluation :

4

Continue to strive for great customer experience by training and follow up with testing your employees with surprise visits. Product knowledge is key. Overall, good job.

Évaluation :

4

the trailer plug end on the truck didn't work. i had no left turn signal and brake light.

Évaluation :

3

Truck was a piece of crap, they said it was full but I only drove it 56 miles and when I filled it up it took just over 14 gallons so according to that the truck only gets 4 miles to the gallon. When I brought this up the counter person discounted the rental by only $10

Évaluation :

5

Personnel amical

Évaluation :

5

As always the reps were exceptional

Évaluation :

4

Staff was very helpful. Equipment was clean and ran fine.

Évaluation :

5

The trailer was clean but it had leaks and got some of are items Saturated with water and are no longer Usableand had to throw them out

Évaluation :

5

Young man that helped me was very nice. Great customer service! I really appreciate that nowadays. Merci

Évaluation :

5

Counter gentleman was polite and quick with my order. Upon arriving, a worker came out before I finished parking to return my rental. Great, hassle free experience!!

Évaluation :

5

Everything was great. 1 issue was I was given the truck with 20 miles to empty so I had to immediately go put gas in it.

Évaluation :

5

Staff was very friendly and attentive

Évaluation :

5

I go here for all my rental and propane needs. Great employees there. The truck this time however had a terrible cat urine smell in the cab. The smell did not go away even with the windows down. It was nauseating at times.

Évaluation :

2

They told me it wasn't a problem to keep it another day so I didn't call but then they charged me $25

Évaluation :

4

Kyle was exceptional helped out over and above great customer service

Évaluation :

5

The last 2 times I rented a uhaul from here the trucks was clean but they ran very bad . Could not get it up to speed , sound like gears was grinding or tranny gears , they ran bad .

Évaluation :

5

Customer Service Rep (Travis?) was very polite, well trained and hustled to get me on my way promptly.

Évaluation :

5

App would not allow the odometer picture to return vehicle. I had to leave for staff to return.

Évaluation :

2

They did not explain anything to me they also forgot to give me the dollie I rented so I had to come back and get it. Then returning it was a pain. The website would not work and the customer service woman was not helpful at all!!!

Évaluation :

1

I ran into an issue with my storage and had to give it up I canceled my storage unit two Octobers ago and the U-Haul is still trying to charge me saying they still have my stuff in storage I've spoken to U-Haul Associates on a number of occasions and they all say okay and then few weeks later call me and tell me that they still have my stuff in storage and are asking for payment to keep it it doesn't make sense

Évaluation :

3

The truck smelled like cigarettes. The backend of the truck was dirty. Very disappointed.

Évaluation :

5

This location was very organized and had such great customer service.

Évaluation :

5

Seriously helped us and very grateful!

Évaluation :

5

Absolutely wonderful staff, they are so helpful! Rented the truck, the gentleman explained the contract to us, explained after hours dropoff procedure, and it was a smooth move for us! We will be back in a couple weeks to get another when its time to set up the new house!

Évaluation :

5

Great online process

Évaluation :

5

Very professional

Évaluation :

5

Nice friendly folks.

Évaluation :

1

Everything was fine except for the beginning and end. The process was very time consuming. I think it would have been faster just to go to the counter. The online process is too much and the site is slow. I will use U-Haul in the future, never again on my phone though.

Évaluation :

5

Friendly staff. Thank you!

Évaluation :

5

Both cr reps were excellent

Évaluation :

5

Too many vans leased out to local shippers for the holidays and lack of availability for the rest of us. That's not right! Also, it would be nice to see employees recognized for excellence. But there's nothing framed on a wall or on their uniforms? Your competitors do it….. Why aren't you?

Évaluation :

5

Top notch staff. Thank you!

Évaluation :

1

Was told I wouldn't be charged for returning on empty because I was given it on empty and was even in my paperwork. Was also given an extra day no charge because of the break down and was told by the person who checked me in I wouldn't be charged. To then be charged for both the gas and extra day and now have to dispute on my own. Poor communication between employees!

Évaluation :

4

Service was great! but equipment needs work.. Van has bad alternator, had to contact roadside service asked for a voice call and then started to receive texts ( I'm old school and would like to speak to someone). Ended up having to jump start it and then it proceeded to stall, after multiple tries I was able to get it back to the location.

Évaluation :

3

Got charged more and was not told about it. When I told the truck back they told me everything was fine.

Évaluation :

3

Guy was very unfriendly actually quite rude.

Évaluation :

5

Pick up was simple. The online portion was a pain but going inside was fast and easy

Évaluation :

5

Have drop off locations open every day for early returns if possible thank you

Évaluation :

5

Box did leak quite a bit

Évaluation :

3

I was up for a free month at 50 W. Alexis Rd and the storage unit was to small they didn't have any other storage units available. When I got to the other faculty at Jackman and Alexis I had to pay for my unit...when there units available at telegraph location

Évaluation :

5

Everything was easy and efficient. A good location for me! Staff friendly

Évaluation :

5

Trevor is always helpful and has excellent customer service skills!

Évaluation :

5

Use the online program including a copy of a drivers license and the rental is FAST and easy!

Évaluation :

1

Stop using my email for other people's accounts

Évaluation :

3

A lot of noise in brakes or something underneath.

Évaluation :

4

I paid more then I wanted to

Évaluation :

5

I thought everything was great except I could not figure out how to move the seat forward. Once shown I really enjoyed the use of the cargo van.

Évaluation :

1

I filled the truck up to where the gas was in it when I picked it up and was still charged almost $50 to fill it.

Évaluation :

1

The uhaul was a piece of crap. I am getting charged for fuel that wasnt used. Im highly pissed and want to speak to someone asap. I will dispute the charge with my bank

Évaluation :

5

Thank you all went great felt safe in truck no issues.

Évaluation :

4

Disinfect prior to rental

Évaluation :

5

The staff is very friendly and helpful. I think this is the best Uhaul facility.

Évaluation :

5

William was, once again, a wonderful help for this transaction. He helped us with the move-in and the move-out. He was outstanding! He is friendly, helpful, and professional.

Évaluation :

4

By doing this online I still needed assistance from the staff. While they were friendly and extremely helpful I feel it kind of defeats the purpose of doing it online.

Évaluation :

5

I usually don't give the top rating but you were very good and very helpful. We will probably use you when we make our move to new home.

Évaluation :

2

I was told I had one size that was outside, told to finish my reservation online which I did. By the time I get to the store with the first load of hired help, the system is down. Can not find my reservation, card and code would not work. Upstairs unit. Trailers in the way making it extremely difficult to unload. Now have to get another unit which I CAN NOT afford and have to hire another crew to come help me. Not to mention the door didnt close last night. My crew was my extremely upset, we had to move a trailer to get in to upload. I was so embarrassed and will get out as soon as I can. I CANT AFFORD to pay for another unit while trying to rebuild as a single mother and get back into a house of our own. Very upset and literally cried over this.

Évaluation :

5

Kyle and the new guy were awesome! Answered all my questions and was patient. Thanks for all your help!

Évaluation :

5

Thank you for the excellent customer service for the last 3 years! I really appreciate it and love that even though I was gone for 3 years, my stuff was taken care of! Thanks so much!

Évaluation :

5

And it allways small so good love it

Évaluation :

5

great storing things

Évaluation :

5

Facility was clean and easy to access. The employees were always nice and helpful.

Évaluation :

1

Charged me for a whole month on a storage unit when I only used it for a week..

Évaluation :

4

Merci

Évaluation :

5

I was treated with courtesy and respect.

Évaluation :

5

Thank you for giving us a great deal, I dealt with you many times before and will definitely deal with you again Thank you Karen Rodgers

Évaluation :

5

Great service!

Évaluation :

5

I was treated with respect and in a timely manner

Évaluation :

1

Way over priced

Évaluation :

5

I appreciate all of your efforts to help me at this difficult time in my life. The aftermath of the Tornadoes in Trotwood left me homeless yet grateful for all of the help U-Haul has provided me.

Évaluation :

2

Someone had broke into my storage and uhaul never notified me! I had to find out on my own when I came back to get my things 2 years later. This storage place may "look" secure but it is NOT!

Évaluation :

4

Kyle on Alexis Rd - Toledo, OH was great! Lower your prices.

Évaluation :

5

Merci.

Évaluation :

5

So far everything is fine.

Évaluation :

5

Thank you for your service to my needs in my needs!

Évaluation :

4

Everyone was friendly and helpful. A wonderful experience

Évaluation :

5

Spencer and Nick were very helpful and I appreciate them, I'll be back next time I have storage needs!

Évaluation :

2

It would have been an excellent experience until move out day when I was told that even though I was paid till the 16th and moved out on the 2nd I would not be refunded for the 2 weeks that I didn't u

Évaluation :

5

great service

Évaluation :

2

Nobody answers the phone. I am always directed to the corporate office in Arizona. No wiggle room when customers are behind on payments. Locks shouldn't be put on 3 days after a late payment.

Évaluation :

5

Quick easy and great customer service

Évaluation :

1

Terrible Experience. Call me if you really want the details. 419 309 0299

Évaluation :

1

Always had a problem with key pad staff was always nasty and have no customer service was feed up with the treatment had to find another storage company to move my belonging

Évaluation :

2

I booked a uhaul for a one way and they messed up and gave me a local and tried to charge me 485 dollars for it and my storage room had water damage and roches in it when I moved through out my stuff

Évaluation :

4

Lighting inside the storage locker.

Évaluation :

5

The manager, Spencer, was able to get us into a larger, more accessible unit. He was very helpful with a couple of other issues we had as well! Would definitely recommend this location.