Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was only hauling bikes, so it didn't matter to me, but it would have been nice if the trailer was hosed out, or at least swept clean.
EUGENE K.
Évaluation :
3
The service itself was excellent. upon entering, I was greeted with a very friendly hello, and how may I help you. Tonii was very pleasant and knowledgeable of what I might need for my move, it turns out, she was right, it was exactly what I needed. (Truck size). Thank you Toni!!
RUTHIE B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL J.
Évaluation :
1
They are very rude and unprofessional
ONTARIA J.
Évaluation :
5
Merci
Valequez L.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANGELA B.
Évaluation :
5
Excellent service
Carlos G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
KENNETH F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dyniece H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mattie L.
|
Premières impressions
Évaluation :
5
Have check-in one way or the other. I check in online, but still had to do it in the office. So, it didn't save me time.
MICHELE H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jalal P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LESLIE H.
Évaluation :
5
There is an location I had my car stored at on Good hope road in Milwaukee. I wasn't pleased with the location had to move my car because location isn't secure.
Tyrone B.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
precious k.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brett M.
Évaluation :
3
employees are helpful but they dont seem very friendly . they seemed like we were bothering them. they should smile more and be more personable.
SHEILAMARIE S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JIMMIA H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
HOSANNA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LINDA E.
Évaluation :
3
Le client n'a pas laissé de commentaire.
EDWARD C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHANIE B.
Évaluation :
5
Service was swift and accurate.
CATRINA P.
Évaluation :
5
The young lady that served me was very professional and knowledgeable in helping me ; again I say thank you to her
DEATRICE C.
Évaluation :
5
The trailer i rented was clean and well maintained it pulled well and had all the tie-down points i needed to secure my cargo. I will be renting from them again.
STEVEN L.
Évaluation :
5
It would be nice if the air conditioning system work in the middle of summer while driving those trucks Otherwise great customer service
ANNETTE M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID H.
Évaluation :
5
Customer service was very friendly and helpful.
LUIS A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBRA J.
Évaluation :
5
Experience was great! Store was clean, check-in was prompt and the two individuals I worked with on the transaction were friendly and made the process simple and quick.
DANIEL W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
kenya R.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tiesha J.
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Expérience générale
Évaluation :
4
Great customer service! Smooth rental process
Pamela W.
Évaluation :
3
The truck was filthy and stunk so badly of cigarette smoke that I couldn't even stand to be in the truck until I aired it out for 48 hours. I have asthma and the smell inside the truck made me literally sick
MICHAEL H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LACONIYA E.
Évaluation :
5
Fill trucks up in case of emergency please
charles W.
Évaluation :
5
Customer representative was excellent. She was very courteous, knowledgeable, and professional.
MAXMARY O.
Évaluation :
3
Le client n'a pas laissé de commentaire.
michael D.
Évaluation :
5
The owner was so helpful, went above and beyond to safely get me set up with a trailer!
DANA H.
Évaluation :
3
There are many things you can do to improve the rental experience. For starters, it would be helpful if the online reservation system explicitly states that the reservation is for whatever trailer is available, and not the specific trailer you are requesting, I reserved a 4'x8' cargo trailer 10 days in advance. On the day before my reservation, I received an email stating that the only available cargo trailer for me was a 6'x12' trailer. If I wanted a 12' trailer, I would have reserved one. I replied to the email and responded that this extra large trailer was not going to work for me. I received another email stating that the trailer size I requested is available at a location approximately one hour away from my house. I replied to that email saying the LOCATION was unacceptable and I wanted the trailer size I requested, or the next larger size, A few minutes later, I received another email, stating my trailer was available at the same location, one hour away. So I called the local rental office, and I sat on hold for 10 minutes. I then called the customer service phone number in the confirmation email, and sat on hold for another 10 minutes. While sitting on hold, I submitted another change request online, and received a message saying there was an unknown error, and to try again later. I tried 5 or 6 more times, and received the same error message. Later that evening, I received multiple emails from the reservation system telling me that my trailer was ready for me, at the SAME location, one hour away. The next morning, while trying to figure out how to fix this mess, I received a call from a woman who works at the location in Fond du Lac, where my trailer was waiting. I told her I did not have two hours to drive, and I would not be coming to pick up the trailer. I then described my situation to her, and she suggested I call the regional office near my house, to see if they could help me. I called that phone number and explained my circumstances a second time. The woman on the phone said she would see what she could do. In the end, a 12' cargo trailer was my only option, and she offered that at the original rate of the small trailer. So, I told her that would have to do, since I needed to start loading that morning, so my daughter and I could leave for St. Louis early the next day. I had no option, nor did I have time to find a trailer from another rental company.
MARC O.
Évaluation :
5
The costumer service was excellent!!
KIMBERLY E.
Évaluation :
5
Joseph Lindl was very helpful and knowledgeable with the move in!!!
MAKURRA W.
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Premières impressions
Évaluation :
5
Loved the easy drop off after hours.
MICHAEL B.
Évaluation :
3
My drop off location was also changed multiple times from our original chosen location and then also learned the day of drop off it was switched after I talked to a 1-800 person and had it changed to where we picked it up from. Got a call while driving to drop location and told to take it to a different location. To many changes to my original reservation. Very unhappy about the confusion to my reservation. I verbally told the person with the original reservation what we needed the truck for and where we were taking the truck. Changing a reservation and not notifying or confirming it with the client is very wrong. I don't think a person should have to keep logging onto their reservation to see that you keep changing things on them. I have rented prior and never had any problem with my reservation. Very unhappy with how this reservation was handled with those changes.
CRAIG F.
Évaluation :
1
Fix the computers
Raniyah D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alta S.
Évaluation :
5
The gentleman who assisted us (Johnny) was very personable, helpful, and friendly. We need more people like him!
KRIS B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
NATHANIEL H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Catrina P.
Évaluation :
5
S.O.
SHELLEY R.
Évaluation :
1
Customer service terrible communication very rude they give truck out with hardly and gas when I brought back the truck and asked the manager to add up my mileage he refused told me I should've checked the truck out before I lefted. I told him this was my first time renting one and no one did a walk through with me just had me sign write away I used your truck twice and I will never again come back management really need some training and the customer service as well
CALANDRA P.
Évaluation :
3
This location did as good a job as every other U-Haul I've been to. Had issues returning my van, but this is not on the location, it is on U-Haul's website not working.
DAVID B.
Évaluation :
5
I think everybody here is doing a good job Joe helped me when a had a concern I would definitely recommend this location to everyone I know.
DIAMOND L.
Évaluation :
3
I had booked this appointment over a couple of weeks in advance for a hitch installation. When I arrived, I had to wait 35 minutes until I was finally served; they acknowledged me but was unable to actually start helping me. The appointment was booked over the phone via the general U-Haul number not this particular store. I chose this store because they had a particular bike rack available in the store. Upon checking the store did not have the bike rack available and they were unsure whether or not they had all the hitch materials available in the store for my vehicle. Luckily they did have them available. They were unsure when the bike rack would be coming to the store as they could not track it; they only knew that it was shipped 9 days ago. They stated they would call me when it came in.
Andrew T.
Évaluation :
5
Provide a space for sitting if the customer needs to wait.
Deanna S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
David O.
Évaluation :
5
The young lady was very helpful and friendly thank you
JOYCE D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARMELA S.
Évaluation :
5
The truck wouldn't go out of I think it was second gear for about 2 to 3 miles of my 40 mile trip. It was at about 3200 rpm and 30 mph. I had it in drive. Also, the check engine light was on after the first few miles. I would take it to a mechanic if it was my truck. The service was excellent tho.
THOMAS G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUSSELL M.
Évaluation :
5
The agent was very helpful and very nice. Good customer service
Olutomi O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
NEKISHA W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TOMMY C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
NATHANIEL H.
Évaluation :
5
The only thing I will suggest is that once a person check in that they don’t have to keep using they key to check in and out because that can be frustrating when you moving things so that’s something that should change
ROCHELLE P.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JANICE P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAVID D.
Évaluation :
1
The staff was rude upon arrival and overwhelmed throughout the entire process. I couldn't get the app to work to check-in, so I went inside to ask for assistance and immediately was told, "we're booked, so I can't help you" and once I told her that we had a reservation, she finally helped check us in. Upon returning the truck, they were again overwhelmed and told us to just give them the keys and they would email us the receipt later. When I got the receipt, there were extra charges that shouldn't have been on there. I have never had this poor of an experience at any other U-haul location.
JAN B.
Évaluation :
1
NOT HAPPY ! I did a reservation and when I need it to pick it up they did not have my renovation ready they did not have no vans available
NATALIA R.
Évaluation :
4
Keep up the Good work
EUGENE W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BENJAMIN V.
Évaluation :
5
Bien
ROMOND C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIMOTHY V.
Évaluation :
1
I moved my stuff out of storage early due to the incompetent employee's and a mice infestation problem. There were mice crawling on and in my boxes when I went in. I took video of all the mouse feces.
Dawn B.
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Expérience générale
Évaluation :
2
He verified the gas, stated it was correct and I get A charge for 23,00 $
MARLON T.
Évaluation :
4
Le client n'a pas laissé de commentaire.
IVAN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNESHA S.
Évaluation :
3
I didn't have a problem with the location other than the fact that there is no parking in the lot. However, the online process to obtain the van outside of business hours was horrible! I had a pick up time of 6am and I had to list two people to call before I could be approved. We'll, you can imagine that it took awhile when most people are sleep and get a call from a 1-80] number. I will never use that process again!
Glenn H.
Évaluation :
3
Someone need to make sure all trucks are properly functioning before renting out. This particular truck I rented did not have A/C. When you turned the A/C on it was burning, so I had to ride with the windows down while it was 90 degrees. Also I could not drive over 40mph on the highway because the truck needs a wheel alignment. It was hard to steer the truck and I was swerving all over the road. Upon returning Joseph was a big help and said he would get it checked out.
LATOYA T.
Évaluation :
2
I left with the uHaul and within 10mins the check engine light came on. The vehicle continued to drive horribly.
KINVI A.
Évaluation :
5
The only drawback was the truck I rented didn't have any Air conditioning, other than that everything else was exceptional.
JOEL W.
Évaluation :
3
Le client n'a pas laissé de commentaire.
NY KEISHA E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRITTANY H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marlone J.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Matt G.
Évaluation :
5
The Air Conditioning did not work and the message center indicated that the right tire needed air.
Lamont B.
Évaluation :
5
Excellent service à la clientèle
Sabrina N.
Évaluation :
1
I was over charged for save move insurance. I was told it was 14 $but I was charged 28 $meaning I was charged twice the price it was supposed to be
CRYSTAL M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David O.
Évaluation :
5
Johnnie was super friendly and helpful. Excellent customer service. Please recognize him and send my thanks. Such a wonderful experience compared to others I've had recently in all different industries.
GREGORY G.
Évaluation :
1
I was very disappointed and frustrated to have to drive 50 miles to pick up a truck. Then another 50 miles back to my house, then another 192 miles to our new location. Not to mention I reserved this truck a month ahead of time and still experienced this situation. Your prices might be very reasonable, but your service needs improving and updating. I would not recommend you to anyone as of how your service stands now.
MARK L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHARON L.
Évaluation :
5
The employees are very nice.
Erika M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
KATHLEEN C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
lesean B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
VICTOR N.
Évaluation :
5
The people at this location were friendly and helpful . . . this is a great location to do business with!
RICHARD S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIC C.
Évaluation :
3
Pick up was a zoo
drop off was a breeze
PATRICK K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JIMMY D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL J.
Évaluation :
3
Le client n'a pas laissé de commentaire.
JUANITA M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
La Monte H.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ernest F.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lillie D.
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Dawn B.
|
Premières impressions
Évaluation :
4
Only con, storage is a little expensive.
Maria a.
|
Premières impressions
Évaluation :
5
Everyone was nice polite and respectful and friendly
STEPHANIE B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittnee C.
|
Expérience générale
Évaluation :
5
The two gentlemen, Samuel and I forgot the other man's name, but they were polite, professional, knowledgeable, honest, and funny. Even though they cracked a few jokes they still did their job in a timely manner, made me laugh, and felt secure about keeping my belongings there. Even when I came back the other staff members were professional and polite.
Mechelle A.
|
Premières impressions
Évaluation :
4
Price a little high...
alice k.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gladys B.
|
Expérience générale
Évaluation :
5
Very good and well use again if I have too
Shundra J.
|
Expérience générale
Évaluation :
5
Great job.
Diamond M.
|
Premières impressions
Évaluation :
5
No complaints love the service and i would recommend to friends and family
PEDRO R.
|
Expérience générale
Évaluation :
5
Love the work and love the enthusiastic measures they took to provide me with the best comfort to get to my next home thanks you guys been a great help . Mr. Moore
Antay M.
|
Expérience générale
Évaluation :
5
The manager there has excellent people skill and customer service skill as well. Also, his staff alway spoke when I came in there place of business and made me feel comfortable to ask a question
SHERVILLE P.
|
Expérience générale
Évaluation :
5
No problems at all
Staff friendly and knowledgeable
barbra n.
|
Premières impressions
Évaluation :
4
Uhaul online service is the way to go!!
Theresa B.
|
Premières impressions
Évaluation :
5
The staff was very friendly & helpful, anytime I had a question or concern about my storage unit they were always there to help .
Asia W.
|
Expérience générale
Évaluation :
5
The manager joe is very polite very professional this is a 5 star and more manager I wish I could add more star
Nicaeli H.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vivian H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tim V.
|
Premières impressions
Évaluation :
5
The facility was very nice and so were all the staff. Unfortunately after moving in all of my belongings the door was broken, but they were right there to fix it.
Denise M.
|
Premières impressions
Évaluation :
5
I like that they made sure everything was good and that we are happy I'm so happy that we made the right choice thanks so much.
Gladys B.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.