Évaluations des clients U-Haul Moving & Storage at Appleton Ave

Le client n'a pas laissé de commentaire.

On 2 different occasions with this rental I was given a quote and the charges differently. Was to 63.and some change to then be charged 88.and some change. The second time I was quoted 60 something then charged 152. This was talked about but was told that the remaining amount would be applied to the rental. Nothing was applied as well as there was supposed to be a credit added to the account but that wasnt added either. This was a horrible experience and I think when a amount is said that is what should be charged. Not some random amount.

Customer service was great took time to answer all the questions I needed and broke it down for me to understand .i really appreciate the young lady for doing that

Clean snow off property a little more better

Le client n'a pas laissé de commentaire.

I was charged an extra $20 for returning after hours and the customer service representatives at the front desk did not tell me when I asked them.

There's nothing to change, everything was great

Le client n'a pas laissé de commentaire.

No issues with the service. Excellent customer service from the counter employee. Fast drop off service. .

Le client n'a pas laissé de commentaire.

Great Service

No complaints... Customer service was awesome !!!

Men at the counter had dreads and grey hair patch in the front very unprofessional & also was his co worker. We were there at about 5:30 at night on 1/18/2021. They gave us the keys to the truck & didn't even help us find the truck or go get the truck which ended up being all the way at the end of the parking lot. Also, they weren't very talkative to us but was definitely talkative to each other I felt like they didn't even notice me

Le client n'a pas laissé de commentaire.

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I would like to thank Joseph n Keyenna for going above n beyond excellent customer services. They were very accommodating n ready to assist with any and all questions I had. Thank you again uhaul for the excellent Reps you have hired for the outstanding service performance they do

Le client n'a pas laissé de commentaire.

Yes I Recommend everyone to check this location out . Thanks for the services see you soon on the next move !!!! Thanks joe ! Great prices

Le client n'a pas laissé de commentaire.

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Everything was great!

I feel like it's too much .

Everything and everyone I worked with made it a very satisfying experience. The staff was especially helpful and friendly.

Le client n'a pas laissé de commentaire.

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Le client n'a pas laissé de commentaire.

Keyona and Brandon were stellar customer representatives. They exceeded my expectations by explaining everything thoroughly. They walked me through the rental process and showed me how to return the trailer. I will look to us you all again.

Truck had no heat and I was charged a extra 50.00 for inner city mileage that I don't think I had.

Le client n'a pas laissé de commentaire.

The service was excellent nothing that I know of thanks

Require that masks be worn inside of store by customers. Employees wore masks but not all customers. I don't even like moving into the same air cloud after someone without a mask leaves. Aerosols can infect you. And they float around like cigarette smoke.

N/A. Everything was excellent! Customer Service was top notch!

Very helpful attendant. Again, very quick and efficient service.

Le client n'a pas laissé de commentaire.

I may be mistaken but recall the daily rate more in the neighborhood of $20. At checkout, it was $80 plus mileage. The prior renter was a heavy smoker also. Not what I expected. The staff at this site are very nice.

Le client n'a pas laissé de commentaire.

Drop off instructions, should be explained before leaving the store. The van need a oil change and there was other dash lights on . Should be repaired before sending anyone out in the Van .The windshield was so dirty . I had to clean a spot just to see out of it ....

My experience with U-Haul was great!! They were very helpful kind friendly amazing customer service and assistant me with all of my needs I would definitely be using them in the future and recommending U-Haul to family and friends.

Customer Service was great. Place was clean and equipment functioned properly.

Le client n'a pas laissé de commentaire.

Keep doing a awesome Job.

Le client n'a pas laissé de commentaire.

Friendly and professional personnel. Thanks!

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

The whole experience was just wonderful, my son & I were there under 10 minutes. I've been using Uhaul for well over 40 years Customer Service Rep Kyeona was exceptional she was also well spoken and took time explaining information I needed for the rental. Every now and then you are greeted by the experienced, polite, and polished young women that she is. She's an upgrade for Uhaul and I'll definitely be coming back. Thank you

Le client n'a pas laissé de commentaire.

Nothing service was very productive

I purchased the offered insurance, and then I was told that the insurance does not cover tires after there was an issue with one. When I asked questions regarding what is covered if tires are not, I received no response. I was also charged $193 Which is outrageous for a single tire!

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

The customer service provided was AMAZING at this location! Every person I spoke to was great and I will be visiting again! Thank you so much for being so professional and so customer friendly.

Nothing, always keep good customer service, your people were Great!!!

Joe is really great to work with. He runs a good show.

Le client n'a pas laissé de commentaire.

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Great job as usual

Le client n'a pas laissé de commentaire.

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Joe does a great job.

Le client n'a pas laissé de commentaire.

I had a wonderful experience picking up and dropping off my rental. Johnny was great. Explained everything and made sure we didn't have any issues with the rental. Keep up the great work!!!

Le client n'a pas laissé de commentaire.

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I had to pull my own truck out...it was so close to the other trucks..but I done a good job doing it...

Le client n'a pas laissé de commentaire.

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Le client n'a pas laissé de commentaire.

Great customer service

The truck I rented smelled like marijuana and had marijuana pieces in the truck on the floor and on the console in the truck. a container with anchovies rolled from under the driver seat.While driving the truck on the freeway it constantly pulled to the left.

I was told I would pick the equipment up at a location 1.5 miles from my home, where I made reservation. Two days before the pick up date confirmation came through at a location 40 miles round-trip from my home. Apparently to save cost U-haul couldn't move the trailer to a location convenient to their customer. Said they'd credit me $50 for my inconvenience. Let's see if I get it.

Great customer service. I have never had a negative experience

Le client n'a pas laissé de commentaire.

Joe and Crew were very professional

Le client n'a pas laissé de commentaire.

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Le client n'a pas laissé de commentaire.

And piece to my bed was left on the truck they looked at us threw the door and wouldn't let us get the piece now I have to wait till there open to get the piece

Le client n'a pas laissé de commentaire.

Maybe I missed the sign that says you need to have a mask on before entering. 6 feet social distancing signs on floor. Play a video Showing how the equipment is sanitized.

Le client n'a pas laissé de commentaire.

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Seamless experience

Le client n'a pas laissé de commentaire.

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Improve how the workers talk to the customers.

na

Le client n'a pas laissé de commentaire.

N/a service was professional and courteous. Thank you

Le client n'a pas laissé de commentaire.

I very was happy with my experience. Joe was extremely helpful and patient. This was the first time I rented a U-Haul, so I had lots of questions. And, Joe answered them and gave me great suggestions as well. Thank you. Sincerely, Susan

Nothing

Le client n'a pas laissé de commentaire.

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