Customer Reviews for U-Haul Moving & Storage at Arden Way

1 414 évaluations

1324 Arden Way   Sacramento, CA 95815

(916) 993-5710

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(916) 993-5710

1324 Arden Way
Sacramento, CA 95815

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Don't change

Bobby P.  |  Expérience générale 
Évaluation :
4

Not sure yet if goods arrived safety. Will check in this week to verify.

Regina C. 
Évaluation :
5

The lady at check in was super cool and friendly and so was the guy who assisted in checking the U-Haul back in when I returned. Truck was awesome and clean. Would definitely recommend . 10 star  Service. Great location to rent from . Much Love to the U-Haul workers at this location 

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene L. 
Évaluation :
2

Wasn't that much impressed with my experience at this U-Haul (U-Haul Moving & Storage at Arden Way). I had reserved a utility dolly and a furniture dolly but when I took the truck and drove all the way to the storage I realized that they had put an appliances dolly instead of a furniture dolly. I coudn't drive back due to time limitations and my furniture was heavy I couldn't lift with me and my wife, so I had to pay $50 for landscapers to help move my furniture. Upon returning the equipment they didn't even apologize for the mistake they've made. Only refunded me for the wrong equipment given to me and that's actually what I suggested not them! The truck was also sooo old and not gas efficient at all.

Emad J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TONI W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni W. 
Évaluation :
4

Communication with UHaul could be simpler but the packers and. unloaders you recommend are extremely efficient and pleasant to deal with. Merci.

Lois D. 
Évaluation :
5

They were very friendly n was on point

Darlene G. 
Évaluation :
3

I have rented five trailers from U hual in the last month Four trailers from the Arden arcade location. I went to that location yesterday @ 6:53 because I needed a motorcycle trailer because my bike broke down on the side of the road. They said they stop taking walk in at 6:45. I know I was there very close to closing time but I was there before they closed. They would not rent me the trailer because the MOD said it would take to long to hook up the trailer and they wanted to go home. Where is the customer service at these days. He could of made my bad day a little better if he could of taken 15 minutes more in his day to give a loyal a helping hand. But no 15 mins was to much time out of his day to help. I WILL not ever go back to the location and might not use u hual again because the mangers do not know what customer service is.

Shane K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeremy F. 
Évaluation :
4

They didn't have the universal connecter but it wasn't needed.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ramon T. 
Évaluation :
1

Seems rather ridiculous that UHaul will refuse to rent to me without a secondary number at which an agent MUST speak to a live person, obtain their name, relationship to the renter, and phone contact info before the equipment will be released. Either you trust me with the equipment, or you don't, but for an early morning pick-up, to wake someone up is silly. What is that person going to be able to do in the event of ANYTHING happening. They have zero control over any situation. Very, very frustrating.

Julianne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette M. 
Évaluation :
5

Customer service was amazing!

Jared G. 
Évaluation :
5

Nice staff

Brian B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

I wish there was better signage pointing to the drop box for keys. We found it after a while, but it was a bit difficult to see at night.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE P. 
Évaluation :
5

Tyrell was very professional, friendly and helpful, solved a couple small challenges for me right away. Everyone in the building and outside (Returns Area) were Amazing. Smiles and Efficient. Thanks everyone for making the task much easier for me.

GERALDINE K. 
Évaluation :
5

The truck seats could have been vacuumed.

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis H. 
Évaluation :
1

Terrible rental, the engine didn't sound good. I had a hard time getting my keys out of the trunk because the directions were very poor. When returning my rental the app wasn't working and when I deposited my keys it set off the alarm to the building. There was no way for me to complete the rental in the application online so I just had to hope for the best. The intructions were very poor.

Kelly F. 
Évaluation :
5

Good service

Rafeal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry B. 
Évaluation :
1

ordering the ubox, and the initial loading and delivery were great. Everything after that was abysmal.

Christopher E. 
Évaluation :
2

The employees are rude and unhelpful. When the mobile check in isn't working they act like you are disturbing them.

Brian D. 
Évaluation :
2

Very rude and unprofessional.

Aaron M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Aaron M. 
Évaluation :
5

It was quick and easy getting and returning the truck. The online check-in really made it a breeze. It was also helpful that they had kept some information on file from my last rental in July 2019. ~ Audrey

Audrey D. 
Évaluation :
5

Great vehicle great service 5/5

Asif A. 
Évaluation :
1

The manager - Kaylah Ealy, seemed to discriminate between her customers. I was the only one asked to provide more information for my rental whilst other people didn't have as much trouble. Overall customer service was poor to say the least. Rental did its job.

Carlos O. 
Évaluation :
5

The right mirror was broken not the glass but the hinge. could not use it

Casey Z. 
Évaluation :
5

Everything was great!!

Holly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

herbert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romyl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodolfo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane O. 
Évaluation :
5

Quick and easy to get in and get out. Very helpful counter , I will come back here again.

William T. 
Évaluation :
5

Very good location! Everyone is super efficient.

LESLIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erenesto B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

I was given the incorrect paperwork, which I couldn't keep up with milage or gas properly

ERICA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica L. 
Évaluation :
5

Make self backing trailers..

Jose A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose O. 
Évaluation :
5

Needed more pp service was slow

RONNI R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keyera P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea P. 
Évaluation :
5

Great experience. No complaints.

Christopher M. 
Évaluation :
4

The Ford truck had a Steering Wander problem was making it hard to keep it straight. Also, there was no cruise control (note that your instructional on how to drive a truck mentions using the cruise control). The result for such a long trip was it cause severe pain to my right hip by continuously needing to press the gas pedal. Poor fuel consumption made my move very expensive. Perhaps switch to buying from fuel efficient truck manufacturers?

Agapios K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aileen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie S. 
Évaluation :
1

Make sure your gas lines are not cut so when you get gas it's not all over the ground at the gas station and make sure you have enough people upfront to take the U-Haul instead of telling me after half an hour that somebody outside today took my key so I waited in a half hour in line after asking her if I could go somewhere else to return the U-Haul she ignored me I was not happy I will not go there again I will go to the other one that I always go to they just didn't have a truck for the size I needed

Belina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby P.  |  Premières impressions 
Évaluation :
1

It went up almost $30 for just 10 miles!! What a rip off. The gas level was returned the same of when I got it. You never said that you charged so much per mile. I would do anything I can not to rent from you guys again

JEROME T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

The customer service that was provided was great and very responsible and helpful Will recommend UHaul to everyone ✅

Rafeal G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra N.  |  Premières impressions 
Évaluation :
4

Improve your website. It's next to impossible to edit a reservation on-line.

Charlie D. 
Évaluation :
5

Staff hooked up the trailer and assisted in verifying lights were working. Upon returning, they unhooked the trailer. Both staff were very pleasant to work with.

Shon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
2

They gave me a truck with an empty tank and also forgot my dolly so yeah big thumbs down

Alexia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio C. 
Évaluation :
1

I went by 4-5 days before my move in to make sure they would have my 10X15 unit for me and I was told that I would. They even showed me on their map where the location would be. I got there Sunday morning with a moving truck and staff to unload the truck and went to the office to set up everything. I was then told they didn't have my unit. They had rented it to someone else. So here I have everything with me, and they don't have a space for me. I had to have the movers jam everything into a 10X10 unit. The stupid thing on the U-Haul staff's part is that they had my paperwork along with my credit card on file there, there was a reason I went by days earlier to make sure everything would be ready, and it wasn't. Total incompetence by the whole U-haul staff who didn't seem to care. With movers it was a cost to me of just short of $700 and to not have what I asked for not available was horrible on their part. All in all they are very sure to collect my money without any problem. The stupid thing is that I went to give them my credit card and she told me she didn't need it because she had it on FILE!!! Horrible service. I wouldn't recommend this place at all.

Marshall M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

isaias M. 
Évaluation :
5

I rent every weekend and the more I rent I should get some type of bonus points or some type of free rental 🤔

VICTOR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri n.  |  Expérience générale 
Évaluation :
2

Ensure that all ordered items are included at pick up, ensure that vehicles have no damages (e.g gas tank had a hole in it)

Julie T. 
Évaluation :
5

The staff were friendly and courteous to deal with.

Chet S. 
Évaluation :
5

Staff extremely helpful and friendly!

Diane B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brandon M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COREY B. 
Évaluation :
5

Malcom and the lady I didn't get her name…should be paid more just for their positive attitudes and helpfullness. He took the stree out of my move today He walked me over the site and showed me how to do everything. Great place

Andrew S.  |  Premières impressions 
Évaluation :
5

S.O.

Jairus J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAZARUS W. 
Évaluation :
5

Service wa great!

Tracy S. 
Évaluation :
3

The employee who was checking in the returned equipment had another customer and myself wait for 20 minutes just to check in our vehicle while he cleaned the trucks in front of us when he could have just checked us in so we could leave. Most of the employees I have interacted with at this location have been pretty rude and unwelcoming but there are a few who are great.

Taylor R. 
Évaluation :
5

They were pretty quick on the check in and out process!

Meredith J. 
Évaluation :
5

General manager Kaylah was very friendly and knowledgeable.

Yolanda M.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Jeff O. 
Évaluation :
1

Customer service was horrible the truck was on E and they said I use 91 miles and I didn't very unsatisfied

Tammy B. 
Évaluation :
4

They called me the following day to ask for the dolly back, which I returned the day before when I returned the truck. Make sure u go over equipment with the staff when returning the vehicle.

Ignacio A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claude S. 
Évaluation :
5

New convenient location, good equipment, little wait time and great customer service. T.M.V.

Thomas V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
2

Was given wrong storage unit. Place was dirty. Carts were not accessible and when asked worker, she had attitude. 2 employees had Heroin marks ALL over them, one like she had just done it (when we got there no one was around, after saying HELLO she came out of the back)…would NOT recommend!!!

Angela C.  |  Premières impressions 
Évaluation :
5

I got help assistance science I put the first step inside the door to I walk out I strongly recommend this please

MARCO C. 
Évaluation :
1

The woman who helped us didn't know how to manage her time well. She would start helping one customer, and then run away and help someone else before making sure the first person was taken care of. She seemed overwhelmed when there were only 3 people in the store. She kept swapping the trucks we were supposed to use. Overall poor experience

Phil S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pameln B.  |  Premières impressions 
Évaluation :
5

Clean, Friendly Staff.. I would use again, and recommend to family and friends.

Wykela H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charla A. 
Évaluation :
1

Honestly I would if there was different staff…

Jennifer K. 
Évaluation :
1

When I appeared before 5PM to return the vehicle the very nasty lady at the counter told me they were closed. When I told her it was not yet 5 PM it did not matter to her she would not help me. I went back outside and found a very nice young lady with a computer in her hand who was able to check the vehicle in within two minutes. She was the only good experience I had in the entire rental process

jery O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Agustin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian W. 
Évaluation :
3

Waited for 15 min for someone to come check me out as the sign stated to stay with the vehicle. I had to find someone to help me so I could leave and get on with my life. Once I did find someone, he was very helpful.

Greg S. 
Évaluation :
1

I had issues every step of the way including paying extra for a temperature controled unit only to have my custom pc get water damage from dripping water

JOSEPH C.  |  Expérience générale 
Évaluation :
3

I was told I was getting the first month free from the store the made my revations (David) to the Arden store, but didn't get it

Eli B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEES J.  |  Expérience générale 
Évaluation :
5

Joe is a wonderful employee and everything was quick and easy.

Melissa C.  |  Premières impressions 
Évaluation :
5

Very friendly staff and very helpful

Carmen P.  |  Premières impressions 
Évaluation :
5

Staff are great!

Martha S.  |  Expérience générale 
Évaluation :
5

Great staff

Matthew B.  |  Expérience générale 
Évaluation :
2

This facility manager needs to work on their customer service especially their manager. Is someone from this facility called me abou told me about my storage unit being empty and when I explain to them that I need to check on the unit before I officially relieve the unit back to them. Is that same person called my wife and asked her if the unit needed to be closed out. To me that is something a child would do when they're not getting the answer of that they wanted. The employees are gave great customer service but the manager is lacking that Personal Touch.

Erik L.  |  Expérience générale 
Évaluation :
4

My only criticism is that as a new customer, I was not allowed to choose a storage unit closer to the front of a very large warehouse, because I was told by the manager that showed me spaces that the units at the very back (furthest walk from entrance) had to be rented out first. I think that the customer that rent earlier than later should get the better choice of unit location, not the opposite. Otherwise, I was very happy with my 9 months worth of storage and the staff was very professional.

PAULA W.  |  Expérience générale 
Évaluation :
5

Clean and safe. Great customer service!

Chancellor F.  |  Expérience générale 
Évaluation :
5

Kaylah Ealy was very helpful and professional.

Patrick A.  |  Premières impressions 
Évaluation :
5

John at my storage unit at ardin way lovation was fantastic rating 12 plus so helpful and courteous

Patti B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEES J.  |  Premières impressions 
Évaluation :
4

Staff are wonderful. Security technology and layout on the indoor storage are challenging to navigate and deal with.

Martha S.  |  Premières impressions 
Évaluation :
5

The staff are all amazing. They helped me above what I could expect. The manager on site is sweet and helpful and the maintenance man is sweet and amazing.

kasandra v.  |  Expérience générale 
Évaluation :
5

A little pricey, but awesome other than that, could have kept me as a storage customer if it were 10 % cheaper

Pierce M.  |  Expérience générale 
Évaluation :
5

Amazing customer service! Everyone from the drop-off guys, customer service agents, and custodians are great! Very helpful!

Chancellor F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanitra B.  |  Expérience générale 
Évaluation :
5

All staff very profecional..

Miguel F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C.  |  Expérience générale 
Évaluation :
5

Great security thank you

Geri W.  |  Online Move In 
Évaluation :
5

Great friendly and helpful staff!

Ray W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melody S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Titus B.  |  Premières impressions 
Évaluation :
3

Lighting near unit 1042 is ran by sensors and would only stay on for a couple minutes then turn off. I would have to stop what I was doing and walk around the corner to turn back on sensor only to be in the dark again a couple minutes later.

LUCY L.  |  Expérience générale 
Évaluation :
5

Friendly staff that provided excellent customer service every time I needed help.

ShMeka P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Xavier M.  |  Premières impressions 
Évaluation :
4

I just didn't like the fact that there was drug users around in the area and the restrooms weren't clean as they should've been. Not that it's anyone's problem but I only used the storage for three days and I wish the Bill was split some how since I technically didn't use for December much. They charge for dollies and other things when they should be free to use to customers who are paying money to either use the trucks vans etc or storage unit just another making tactic.

DeVanay H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharron J.  |  Premières impressions 
Évaluation :
5

Friendly staff great prices easy access to units moving carts were very helpful

Nancy W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SABRY Z.  |  Expérience générale 
Évaluation :
4

Kayle was wonderful. she did make it easy. But I have another issue with another U Haul. We got Trucks with not one drop of gas. We were told we would get a $70 credit on each truck. Never happened!!! then the Second day with the second truck it started to rain and the truck Leaked. I cannot get any help. I was told that I would get my money back!! Not happening.!! I do not wish to go Thru all the stuff you go thru to get money for damages. I will accept the refund on my truck rentals and I will call it even. thank You so much ... If I need another rental I will be sure to check things out first. Thank You ... have a blessed day..Still waiting to hear from sone one or see my refund. ?

Joy m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geneviere s.  |  Premières impressions 
Évaluation :
5

The lady and gentlemen were very helpful and explained everything I asked 👍👍👍

RICHARD S.  |  Premières impressions 
Évaluation :
4

The only problem I had was getting locked out late at night with my unit open. Because I had thought it was 24 hrs access.

Rodney B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUDOLPH P.  |  Premières impressions 
Évaluation :
5

No problems

Enrico T.  |  Online Move In 
Évaluation :
2

I had a reservation they couldn't find, the size I reserved was not available, way too small and the general manager kept telling me it was a 10x10x10 it most certainly was NOT. So of course I had to rent a larger space at a higher amount, what was I to do with a truck full of furniture sitting on the truck outside and a truck waiting to be returned. After getting the unit and learning the intricate entry system, I learned that all i had to do was swipe my card, which i was NOT given at the time i signed the lease, better communication and customer service could be implemented at this location, or perhaps Kaylah just needs more help.

Kim H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S.  |  Expérience générale 
Évaluation :
4

I just want to make sure the after hours turn in is fair and accurate. I was under the estimated mileage and I turned it in on time.

RODNEY H.  |  Premières impressions 
Évaluation :
5

David manager very good guy thank you guys for all you do. And help.

danny h.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

roberto g.  |  Expérience générale 
Évaluation :
5

Staff was great!

Timothy H.  |  Premières impressions 
Évaluation :
5

Service so good, I ended up getting a storage as well. Thank y'all for having good service!

Shaquille W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce M.  |  Premières impressions 
Évaluation :
5

All services were great though the price of there units are to high it’s great for needed to store things when you renting a uhIl truck to move but that’s my only issue

CHELSEA N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg F.  |  Premières impressions 
Évaluation :
1

Horrible service. Homeless people slept in building. Staff changed my lock and lost the key twice. Also gave me a uhaul with no gas. Wouldn't recommend to anyone

Caityn L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jared T.  |  Online Move In 
Évaluation :
4

Move out date was 9/18. I have text confirmation. I will not be paying for an extra month. Merci.

Ada W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayra J.  |  Expérience générale 
Évaluation :
5

Very kind staff and really professional facility

ARIYA H.  |  Expérience générale 
Évaluation :
5

They were great! The general manager, Jessica, and two other gentlemen that worked there were all very helpful and professional. I will use them for all of my moving and storage needs. Merci.

ANTHONY T.  |  Premières impressions 
Évaluation :
5

This storage facility is by far the best storage facility I have ever rented from. I am so pleased and comfortable knowing my things are safe and secure within the Arden Way Uhaul storage facility. While I was moving my things in at the facility, at least 3 or 4 times, somebody would set off the very loud, very painful to hear Siren Alarm that is set off any time a unit door is opened without having had the individual passcode that each unit lessee is given when you initially lease a unit there. It made me realize how secure the units are there. I've had my storage locker burglarized at 2 other storage facilities in the very recent past and now that I'm with uhaul, I feel safe and secure and that's worth every penny....

William L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos S.  |  Expérience générale 
Évaluation :
1

My daughter was bringing staff into the storage and a lady came out and scratch her vast wit a screw driver noe she has to pay from her own packet to fix it ! And the storage is very small and very expensive!

Casandra M.  |  Expérience générale 
Évaluation :
5

When we need a storage we look at U-Haul places first. We compared prices with other storage places and it seems U-Haul storage is more affordable. Keep up the good work. Thank you for your service.

CHRISTINA G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kundal P.  |  Premières impressions 
Évaluation :
5

Awesome service. Friendly staff..

thai l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee g.  |  Expérience générale 
Évaluation :
3

Witnessed homeless individuals going in and out. Front door not secure.

Christine G.  |  Expérience générale 
Évaluation :
2

The lady of color had a terrible attitude.wouldnt want anyone to experience what have me a terrible headache

Barbara J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTISHA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABRY Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K.  |  Online Move In 
Évaluation :
4

I don't know if the staff members normally show customers physically where their storage unit is. I had to go after work, so we got there right before closing and we only got a map of the storage facility. We needed a larger storage space which was not available, so we had to get a second storage space but with no discount. The unit numbers don't seem to be in order, and when we took our things into storage we couldn't find the unit and ended up spending a half hour looking for it. This was very confusing at first. We ended up having to pay the movers an additional hour. Very friendly staff and clean place.

Rocio G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vatsana P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelina P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P.  |  Premières impressions 
Évaluation :
5

I like the fact that the storages have an alarm but when you look up there is a fence not a wall looks like some one can break into my storage many you should put motion sensors in side the storage.

Richard A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald G.  |  Expérience générale 
Évaluation :
3

it wasn't the location that I had issues with. But 2 other locations and customer service... definitely want to talk to some one

Brittany A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M.  |  Expérience générale 
Évaluation :
4

It was very easy to rent my storage unit even with no reservations. The staff was friendly helpful. The unit was clean and they provided a lock for me and first months free. Great deal if you ask me. I always got charged for the locks for every storage unit but now here.

Renee P.  |  Premières impressions 
Évaluation :
5

Very helpful and professional. Synai and Rod both were the best!

Joan E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanette B.  |  Expérience générale 
Évaluation :
2

Not a good place what so ever

Michael V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela Z.  |  Expérience générale 
Évaluation :
5

Service was amazing and move in was a breeze!!

Shanitra B.  |  Premières impressions 
Évaluation :
5

To be honest I looked at some reviews but had to keep on track so I was prepared for drama..nope no drama friendly efficent clean location inside and out, very professional and helpful. Nothing like the reviews. Thank you all because it's a team effort to have the people and the look of the place both on point. Great experience I'll choose this location because of how I was treated and that was kind and with respect it matters days are hard and it all matters. Thank you all again.

GERALDINE K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaia R.  |  Premières impressions 
Évaluation :
4

Line a bit long.

Scott M.  |  Premières impressions 
Évaluation :
5

The girl Jessica was really awesome she is a great asset to your company. The manager Kayla made me feel welcomed.

JOHNNY H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Staryl P.  |  Premières impressions 
Évaluation :
4

The water fountains could of been clean alot better, except the one in the office, could use cleaning! Other than that everything was fine, including the restrooms!

Charles K.  |  Expérience générale 
Évaluation :
4

Will definitely use again.

Charles K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary L.  |  Expérience générale 
Évaluation :
5

Some of the tenants decided to park on the access ramp which made difficult to get to the front door of the storage area. Luckily it was reminded by a u-haul employee in about two hours time.

Chris R.  |  Premières impressions 
Évaluation :
5

I love the lay out of your place it cool & clean just alot of space I love the carts you provide us to me are stuff on top of the hours u stay open till 10pm I love that every where else closes so early that you dont have no time to get your stuff there so thank you for that it means alot to be able to get in your storage I really need that time so must appreciate to u guys over there u do a good job your fast your helpful and you get us in & out your store is clean & I love that u have a bathroom that works I be sure to recommend all my friends in family thanks again Bernadette christon

BERNADETTE C.  |  Online Move In 
Évaluation :
5

Loved the service.

Dustin C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERYL L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanton A.  |  Premières impressions 
Évaluation :
4

When I was in the office last week a customer cut in line in front of me. When I confronted him he indicated he was in the line earlier and stated since he was in the "the store" he was untitled to get back in line although he was shopping. Jessica the cashier did and said nothing, but she rang him up.

Alenki J.  |  Expérience générale 
Évaluation :
1

I rented a unit at this location for less than one month of being there and left because of the manager Kaylah Ealy. Upon moving in on June 11th I asked employees on site if I could park in a specific spot in the parking lot near storage units. I was told it was okay as long as we had a unit on the property so my fiancé Sarah and I started parking there regularly on our visits. Everything was fine until June 22 around 8 AM when an incident occurred with Kaylah. Sarah and I pulled into the usual spot we were at and Kaylah came rushing up to us as soon as we left our vehicle and started pressing us very rudely about how "we can't park there!" and "I'm the manager!". We calmly tried to explain we asked if we could park there when we moved in and the staff said "yes". We've also seen other people parking their cars in that area on occasion and it's part of the property so we thought it was okay to be there. Kaylah just kept spouting off about how she's the manager and demanded to know why we were parking there. We tried to explain we just got that new storage unit and can't park up front because Sarah is in danger being pursued by a violent stalker. We explained the limited parking up front puts her car in direct public view and if her stalker sees that he will try to physically harm her. We told her we had to leave our last facility because of escalated violence towards Sarah and property damage to our last rental facility unit. Kaylah condescendingly said "uhhhh sorry, whatever you're going through but you can't park here!". It was obvious Kaylah wasn't mentally stable, she was aggressive, was being super petty about parking, and completely disregarded our unique circumstances and Sarah's safety. Kaylah was more concerned about being correct and attempting to assert her dominance over us instead of being a professional, level headed, and understanding person. She refused to make a very reasonable exception for parking and has zero concern for people's safety on the property. We tried to peacefully work things out and be rationale while Kaylah just disrespected us unprofessionally. Since Kaylah insisted on putting Sarah in harms way and refused to cooperate, we made arrangements immediately to leave the facility . We didn't return to storage again until moving day to avoid further harassment from Kaylah as a precaution. We wanted to report her sooner but waited until after moving day to report her out of concerns she may try to retaliate against us for whistleblowing on her. The experience at this facility was highly unpleasant and we left because of Kaylah. The restrooms on the property weren't being cleaned regularly causing a problem, but we overlooked it until we were poorly treated by management. The other staff made minor mistakes like giving us a storage unit under another persons name on move in day, but were otherwise decent people. Kaylah is the only one I'm concerned about and couldn't stay at the facility knowing the manager is careless and reckless in her behavior. I actually tell people not to go to that facility and go somewhere else because of Kaylah. We tried to work it out with her but Kaylah didn't have the mental capacity to do so and we expect management to hold mature conversations without being aggressive and rude.

Jonathan L.  |  Expérience générale 
Évaluation :
4

There are 2 reasons why my experience was not “Excellent “ 1) no one ever answers the phones when I cAlled 2) there were chronic technical issues with the access key pads Overall, the wine storage is great value for the money and I would not hesitate to use your wine storage service again in the future

Jeffrey R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle D.  |  Online Move In 
Évaluation :
4

Great storage place to keep your stuff. Very convenient.

Mario L.  |  Online Move In 
Évaluation :