Customer Reviews for U-Haul Moving & Storage at ASU West

Évaluation :

5

Nice young guy very helpful & smooth process throughout the paperwork

Évaluation :

4

Only con I have about this storage facility is that I reserved a 10×20 unit on March 11th, move in date was the 15th. They Said only had one left on-line. I reserved a truck and the unit for the 15th, they didn't have the truck for me, so had to pick it up a diff site, no problem. When I went to the store unit to get my unit, I was told that it was already taken although the site said one was left. I was told it was first come basis, the site never says that, so what's the point to reserve a unit on-line if it's a first come basis? Now I have to pay $100 more a month for 2 10×10 units when I reserved for only one 10×20.

Évaluation :

2

This facility was not staffed for a very long portion of my two-plus years using as many as three different units, yet the rent was increased twice in the first year and again for next month. When it was finally staffed, there were changes made to my passcode after my second move-out, an error in instructions to me that resulted in a late fee being charged, and after the last move-out no refund given for the partial unused month. I now rent a much larger and cleaner space for a lower monthly rate with a different provider. I also rent a unit nearer where I now live, and they have never raised their rates and are much friendlier. I'll never use nor recommend U-Haul again. I am SO glad to finally be out of there.

Évaluation :

4

Very satisfied, staff very helpful and friendly

Évaluation :

5

I like you. Keep doing the best of your work.

Évaluation :

3

I had a storage unit for about five months and didn't think there was any issues until after about four months. The general manager called me and asked if there was any food in my storage unit to which I made her aware that there was no food in my storage unit. It was strictly large furniture we were unable to bring with us and she had said they had the smell coming from my storage unit to where I then made her aware that I have had my storage unit for months and have not had any complaints about any smells until now and she said the smell had appeared a couple weeks after we had rented, but nobody told me anything, and then said she'd help me set up a U-Haul to be able to get my stuff and from that point on I had nothing but issues trying to get a hold of her so I am not really happy about that

Évaluation :

5

The gate needs to be fixed when it comes to leaving the facility but other than that I have no issues

Évaluation :

4

Overcharged me

Évaluation :

5

Customer service is awesome at this location!

Évaluation :

5

The staff members were first and foremost professional, kind considerate. Thanks for employing such wonderful people

Évaluation :

5

Always loved speaking with. A Nessa or Cat. They were very accommodating with me. Great facility and I'll always use Uhaul in the future as well as refer my friends and family

Évaluation :

5

They are so nice and helpful

Évaluation :

5

Very convenient and near my house

Évaluation :

5

Venessa the manager was extremely sincere when she was helping me. She was honest, pleasent, kind understandingk. walked me through everything very clearly with patients and understanding. She gave me a discount when she knew the situation I was in on uhaul rental and a storage unit.

Évaluation :

5

Thanks it was worth the time and worked perfectly

Évaluation :

1

Management at this Uhaul is horrible I rent from uhauls all across the valley and I just could not wait to end my lease at this location. First of all my storage unit door was broken the moment we first rented it I let management know and she said she knew about it, weeks later the door falls and completely falls off and lands on my husbands back. I contacted management which is Vanessa and she didn't really care much about the situation she later arrived and didn't acknowledge the situation I had to tell her what I wanted to happen. Soon after that she gets loud with my husband so immature I don't know who people like that get moved into management. I honestly felt like I did something wrong when ever I would approach her on a situation she would get so defensive. There was another situation where my clicker wasn't working and I kept pressing the button because that's the only way to figure out if it's working or not and I go up to her office and I hear the maybe it's working now i keep pressing it and she says "CAN YOU STOP DOING THAT" with a customer in there I was so embarrassed there is no reason to be talking to me or anyone like that. Typing this review I literally cannot even believe that I had to deal with this. In the future I might have to rent a space around this side of town again and I can just feel what a drag it would be to have to see this manager there. Not a very good feeling. Just like ghetto like if she just wants to fight I don't know I don't understand that kind of behavior. I really hope they train her better or get some one new because that was not okay. This is not even all of it I can go on about so many other things but I really don't have the energy for this. I hope she finds a job that makes her happy a smile to her life :)

Évaluation :

5

From the cleanliness to the staff at 51st Ave and cactus, they were amazing I will recommend that particular establishment Everytime and anytime to everyone. They are just amazing.

Évaluation :

5

Very helpful staff. Space very clean. Easy access.

Évaluation :

5

clean, friendly, convenient

Évaluation :

5

Love the service

Évaluation :

5

Overall a pleasant experience. Always saw a worker patrolling the property whenever I stopped by. Felt secure having my belongings in storage. Friendly and helpful staff.

Évaluation :

5

Kund Fast friendly service by Vanesa Martinez 10 20 stars if possible how happy I am with her services!!! She was VERY KIND TO ME IN MY TIME IF NEED I APPRECIATE THAT ALIT SO THANK YOU VANESSA THANK YOU FRIM ERICA YEE I RENTED A TRUCK AND STORAGE WANT TO SAY MY BIG THANKS TO YOU AND APPLIJIZE FOR WHAT HAPPENED YOU KNOW AND I KNOW IM SORRY I FELL ASLEEP MY BIDY CIOUKD ONLY HANDEL WHAT UT CAN IM TRULY SORRY THAT HAPPENED THAT WAY WHT? I AM THATA IS NOT ME AND NOT HOW I DO BUSINESS OKI CANT RENT TRUCJS NIW I ACCEPT THAT MY FAULT 100 % I HAVE YOYR DOLLY I HAVE TO GET A TRUCK SOME HOW I WILL AND IM GOING TO BRING DOLLY BACK TO TRUCK WHERE IT BELINGS IR TO YOU!!! PERSONALLY SO YOY KNIW WHAT TYPE IF PERSON YOUR DEALING WITH IM SORRY THINGS HAPPENED THE WAY THEY DID BUT THEY DUD I CANT CHANGE IT ONLY OWN UP TO OT TAKE OWNERSHIP OF THE ISSUE I CAUSED ONLY WAY TO GO NIT CYSS YOU IUT LIKE MY SO CALLED FRIEND TRIED TO DO THAT WAD RUDE I APPLIJYED I WAS EMBARRASSED  NOT MY STYLE OF HANDEING THINGS IS NOT ME JUST NOT WILL NEVER BE ME IM KIND AND CAREING PERSON 100 % ALL THE WAY NO OTHER WAY TO BE SO AGIN!!! I THANK YOU AND SORRY FOR ANY WIRDS MISS SPELLED RIGHT NOW IM IN A BIG HURRY WHY WELL YOU KNOW WHY SO IM NOT GOING TO SAY IM STILL DOING THE SAME THING YOU WILL SEE ME TOMMORRIW 4 SURE YOU WILL THANK YOU VANESSA MARTINEZ AND I DINT HIS NAME A YOUNG GENTALMAN HELPED ME OUT WHEN I WENT TO THE IFFICE BUT HE DID NOT MAKE ME FEEL BAD FOR THE SISITUATIOUN I THANK HIM FIR THAT WILL ADD HIS NAME TOMORROW WHEN I GET IT FOR YOU KNIW WHO YOU ARE LOL I DO GEEATLY APPRECIATE YOU JUST AS MUCH THANK YOU FOR TREATING ME KINDLY RIGHT NIW WHY I DO NEED KIND CARRING PEOPLE IN MY LIFE 4IGJT NOW AND IT MEANS THE WORKD TO ME IF YOUR THERE TO HELP ME ON MY JOURNEY TO PLACE LOVE AND HAPPINESS THATS ALL IM A SIMPLE LADY I PROMISE I AM IM VERY SORRY FIR ANY INCONVENIENCE I MAY HAVE CAUSED AND I TOOK CARE IF THE TRUCK TEAH!!! TO BEST IF WHAT I COULD AND WHAT WAS EXPECTED OF ME I DID I TAKE FULL RESPONSIBILITY FIR MY ACTIONS IM SORRY FIR WHAT HAPPENED WHY I TRULY AM I FELL ASLEEP YOU KNOW ITS TRUE TRUCK WAS WHETE I SAID I WAS NIT HIDING HAD UT OARKED SAFTLY IN SOMEONES SPIT I KNEW WHY MY SAFTY ALWAYS FIRST I WAS SLEELPING IN THE TRUCK UNTIL 430AM WOKE AND WENT TO MY HOME TOLD SECURITY WHAT I WAS DOING AND TO WATCH ME MY PHONE WENT OUT SO I HAD NO PHONE FOR 4 DAYS WHY OT WENT OUT HAD NO TIME TI LEAVE AND FIX IT UNTIL TOIDAY WHEN I WAS ON MY WAY TO MY UHAUL TO UNLOAD IT WHY WHAT NEEDED TO BE DONE AND YIKES I HAVE TO GO BACK IN THE AM BUT ONLY 1 IR 2 LOADS AND THEY KNOW THEY SAY ME WORK THE WHOLE TIME THEY WERE OPEN SO I GUESS NOW I THINK ABOUT IT STORAGE IS OPEN UNTILL 10PM I COULD HAVE FINISGED I JUST SIAD I HAVE 1 IR 2 LOADS RHATS IT I CIULD HAVE KEPT IT OUSHING AND LICKRED THE TRUCK WGEN I WAS DONE I DID NOT I WAS NOT THE SUPER HERO TODAY WHY NOT TRYING TO KILL MYSELF JUST GET THE JOB DONE FELT BAD I HAD TO TAKE OFF YEESTURDAY FOR SRLF CARE THANK YOU

Évaluation :

3

Stop tearing our Ass up on short mileage usage !!!!!!

Évaluation :

5

Kat was Amazing!!! I felt like my, needs to help a friend, was the most important thing.

Évaluation :

4

Verify everything before the customer leaves and differentiate between the old and new addresses

Évaluation :

3

I was disappointed that the price I was quoted was much more the the store told me when I got there. I was told the mileage was added in the oneway price but an additional price was over $400...

Évaluation :

1

Gas tank was left at a quarter tank when I arrived. We sat down in the office for 20 mins, closed account, handed over keys, & then I received calls later claiming I left just under a quarter tank of gas. Then location tried to charge me over $50 gas. Shady.

Évaluation :

5

Great service, easy to get sign up or drop off. Been using U-Haul multiple times and always great experience. Merci.

Évaluation :

5

You answered all my questions everything was totally cool customer service was great and I appreciate you extending me when I needed it have a wonderful day!

Évaluation :

5

I have no suggestions for improvement…the customer service was that good.

Évaluation :

5

Dominique Wellman-Salisbury schedule my 15 foot truck and two storage units. Very knowledgeable and kind. Cat helped us get our storage all settled, Thank you so much! Always a Pleasure working with Uhaul 李 Staff!

Évaluation :

5

Excellent Customer Service!!!!

Évaluation :

5

N/A everything met expectations. Thank you

Évaluation :

5

Great service and help!

Évaluation :

4

Would have liked SOME light inside the unit. Other than that I was very happy with the facility and staff.

Évaluation :

4

Kept changing the pick up spot for my tow dolly that I had reserved then when it came time to pick it up, there wasn't one available. They provided me with a trailer, which worked but cost a lot more in gas. Overall, it ended up being a flawless one way trip and got done, but cost an awful lot. But was satisfied at the end of my journey. So thank you U-Haul!

Évaluation :

4

Room had a green lock when I arrived but promptly removed by office manager when I showed the paperwork. Free lock was inside the room.

Évaluation :

4

I wish my truck was full when I got it. Traffic was already bad and I had to stop and get gas. I only had a quarter tank to start with.

Évaluation :

5

Some of my furniture was damaged by water where rain went into my unit. This was my only issue I'm aware of. Everything else was excellent

Évaluation :

5

Very friendly people and no problem with them when I requested an extra day. Truck wasn't available till the next day. So went the following day and was given an extra code to finish up. They never rushed me very nice about everything. Would go there again, definitely.

Évaluation :

4

Didn't give me the right unit to begin with. And when I went to the unit he gave me one down a hot hall with a tiny door. And my dad said he had arranged it for me to have a large door. So we got it figured out.

Évaluation :

5

Vanessa made things very convenient an simple rate ⭐️⭐️⭐️⭐️ her

Évaluation :

5

I ran into no problems during the 3 months I rented storage, the U-Haul app is slow but storage-wise my belongings were in good condition, especially considering this has been the hottest summer in phoenix. I got to store my things from my dorm last year and was easily abke to retrieve them for my apartment as I start my second year of school.

Évaluation :

1

Customer service was horrible

Évaluation :

5

The worker was outstanding. The truck was very clean. Best Uhaul experience out of at least 25 moves.

Évaluation :

1

No I wouldn't recommend this location. First off I left a poor review on Google maps because the office smelled like animal urine and they want to charge $100 deposit for using a cash app card but was fine with a regular bank card. I rented a 10 ft truck. It was an older truck and the AC struggled to work in this 119 heat. I turned in the truck and the lady signed off on the drop off saying everything was fine after looking it over. 4 days later that same employee calls me to alert me that there was a huge crack in the windshield. If there was really a big crack when I dropped it off you'd think I would mention it to figure out how to resolve it because I did get the extra insurance for just in case.. but that was not the case, there was no crack and they are just being fraudulent. Why wait 4 days later? I am not responsible for any damage to the vehicle after its dropped off and out of my possession. They are really trying to stick me with an additional $250 on top of my contract. I have photos and video of the pickup/drop off because of this. The employee didn't accept them saying they were from another truck (even though it has all thr same dmg/marks as thr one in question) Do yourself a favor and don't come here because they WILL screw you, and deny any proof you have is invalid. Just fraudulent. Corporate should shut this location down or fire everyone.

Évaluation :

4

Vanessa was great and assisted w/ all my needs thank u

Évaluation :

3

I got charged for dropping the truck off late because the site was not working for after hours drop off. Spent 20 mins. On the phone with customer service. But other then that it was fine.

Évaluation :

4

I work night shift, woke up late and missed my scheduled p/u time. Alex was so helpful and made sure I had enough time to move my home.

Évaluation :

3

Always raising the price

Évaluation :

5

Very good people

Évaluation :

5

The customer service was outstanding Super helpful and friendly I would recommend this location Unit perfect size and clean The person who helped us , Vanessa was very polite, explained everything very well and was very knowledgeable about the facility

Évaluation :

5

The manager, Vanessa, was extremely kind and helpful. All of her staff are also knowledgeable and professional.

Évaluation :

1

Was not offered an extension

Évaluation :

5

Vanessa was pleasant and very helpful. Remote checkin was easy and relatively fast. Overall a very positive experience.

Évaluation :

1

This particular location is filthy and staff aren't what they seem to be in the beginning. The general manager Vanessa has a disgusting attitude and severely lacks customer service skills, threatens customers, I'm not sure how she even made manager. Riley was fine until she followed in the footsteps of Vanessa. I had an amazing experience with Erica and Walter though. They are truly wonderful and have what it takes to keep customers coming in. I really appreciate the efforts and time taken out to deal with my issues.

Évaluation :

1

The woman in the office on Cactus and 51st Ave in Phoenix was Filthy, with a very nasty attitude. I walked into the office one day to rent a truck to move out. When I walked into the office. I was hit with a very awful urine smell that burned my eyes and cause me to be sick for a week. I ask her what was that smell and she said "I don't sell anything". I said it smells like a cat litter box. Therefore, I ask her if she had a cat. She replied. "Yes I do". She had cat hair all over her clothes. I then had to stand outside the office in order to conduct my business. I'm allergic to cats and was sick for a week after the incident. I have never smelled anything that awful in my life. When I moved out of the unit. Your company charged my debit card for the next month along with late fees after I was out of the unit without my consent. I was a costumer of U-Haul for the past 4 years. However, I will never recommend to any of my friends. As a matter of fact everytime I'm on social media. I will make it a point to trash U-Haul. Please contact me to resolve my issue. 602-820-8654

Évaluation :

5

NO SOCIAL MEDIA

Évaluation :

5

Great experience, helpfully agents, very happy with the company

Évaluation :

5

Ryley was very helpful. You should give her a raise!

Évaluation :

5

Great business to work with. I will use them again when I need another rental.

Évaluation :

5

Very friendly and informative staff.

Évaluation :

5

Been here for a while have been very pleased with your services.

Évaluation :

5

Riley was very helpful and efficient.

Évaluation :

3

My experience was a mess but I understand changes have already been made. Hours, on-site management.... I think things are already in place for a better experience.

Évaluation :

5

So far , I didn't encounter any problem with my stuff and to the facility staff, too. They are all good and also the price is. I highly recommend UHaul to my friends.

Évaluation :

5

My only complaint is there are no lights inside the unit.

Évaluation :

3

Communication is challenging. To many price increases on a yearly basis.

Évaluation :

5

Vanessa was wonderful so helpful , friendly,we need more people like her around. She was great. Thank you

Évaluation :

5

Everyone is always very nice and helpful

Évaluation :

3

Nice employees it's just wished that the office hours were a bit later that would've been nice but overall a very well staffed and very well cared for up keep wise kind of facility.

Évaluation :

3

Vanessa, your staff member, was very nice, polite, business like, and most helpful!!! She deserves a raise and compliment. Merci.

Évaluation :

5

Señorita martinez fue una excelente servidora al cliente … en todo aspecto . Ms martinez went above and beyond customer service was excellent thank you for haven't her helping us on this situation.

Évaluation :

3

Good except for the storage rate very high!!!

Évaluation :

5

Great office workers and very helpful. Walter was fantastic.

Évaluation :

2

I had a unit inside a hallway at the very end and the lights were out. I had to move into the unit and out of the unit 2 weeks later and never had lights the entire time. The outside area was trashed with big boxes and cardboard everywhere and litter. The gate was broken and didnt open at one point. I spoke with the General manager about the lights the day I moved in. When I went back the girl who was working stated she had just gotten fired so nobody could help. Then a big guy said he was taking over management and still did not fix my lighting. Terrible experience seeing as how I used to work as a storage manager for UHaul.

Évaluation :

1

My unit was broken into around the beginning of this year and some of my valuable was taken. Another incident occurred on 11/26/2022 --- I went to my storage unit on Saturday, 11/26/2022 and my lock was cut. Apparently, Uhaul's staff got my unit mixed up with the unit across from me that unit had not paid their monthly rent and had tag on it for not paying rent. I contacted the Uhaul on Dunlap to inform them of my lock being cut and someone else's lock is placed on my unit. I informed the service clerk that I have been paying on unit and all of my payments are up to date. This was confirmed and the manager had to come out and open my unit. When my unit was open by management, I noticed that someone had went through all of my property once again and my belongings were neatly arranged. I informed management that I did arrange my belongings in this manner; my property was not set up this neatly in this unit. Because after my unit was broken into around the beginning of this year, I left the unit in the same disarray from the first break in. The manager tried to tell me that he put the lock on because he found the lock broken. I asked if you are saying that my unit was broken into (2nd time) and if that is the case, why wasn't I notified of this; he could not answer my question, nor could he tell me when my unit was broken into. Also, I told told him that if someone broke into my unit, they are not going to take the time to arrange my property so neatly. I explained to him that it appears that my unit has been set up for auction. To make a long story short, no one with Uhaul wants to take responsibility for cutting the wrong lock as well as going through and taking some of my property. I would never rent a unit from Uhaul again. The staff are stealing from the customers. I will tell anyone never use this Uhaul on 51st and Cactus... I will also contact the corporate office regarding this matter.

Évaluation :

1

The gate was open all the time letting anyone to enter the facility

Évaluation :

3

Facility well lit but certainly needs employees there. Not just a maintenance person. After exiting the unit, takes several phone calls, emails and complaints for Uhaul to stop charging my card (had to get a new card) and still get emails telling me I have late fees....if these unreal charges hit my credit report, I will take action. Chose uhaul out of convenience not preference, these reasons are an example of why. Employees need better training on your computer system to properly close people accounts once they finish with the storage unit

Évaluation :

1

No one is at the storage facility if I need to talk to them. I have to go to the one on 27th Ave and Dunlap, when my storage unit is at 51st Ave. and Cactus. I shouldn't have to go to a separate facility to take care of anything regarding my storage storage unit and even then when I have been told by the people, including the general manager at 27th Avenue and Dunlap that they would take care of it, I would receive a email, or both, 9 timeout of ten I have had to call the customer service line because I have not received any information about my storage unit and/or they have not done what they told me they would do. I even mentioned that there is nobody at the 51st Ave and Cactus storage unit facility to the general manager at the 27th Ave and Dunlap office and was told that he, the manager would make sure that there would be someone there. I've been there many times and have not been able to find anyone. I pay good money for my storage unit and if I need to get in touch with someone regarding it I don't want to have to call customer service or go to another storage facility. I should be able to get the stuff taken care of at that facility instead of having to either call or run around to make sure that it gets done and have it also waste a good bit of my time.

Évaluation :

2

There was noone at this location to assist when I arrived. No one told us that it was run by a different location. Luckily I met a GM for another location and will be getting! Unit at that location.

Évaluation :

2

The facility says to register online and recieve access on its front door, you can only reserve unit not take poses of a unit or gain access. No attendants. We have to drive to another location to set up contract for storage unit, arrive back at storage and the storage I signed for is locked unable to access. Attendant at other facility says I will have to wait till night time or next day to retrieve access. I find an open unit and ask if I can use that one, gain approval, noting new unit has damage to the door. I call to make sure I can switch contract to correct storage number, no follow up with new contract? Trying to leave, the gate dose not open. No information is provided. Note on gate says to check in check out but there isn't a card reader on the inside of the gate. I repeatedly ask how do I get out, am I supposed to do as the sign says when leaving, I finally ask if I'm to reach through the gate to swipe card on the card reader out in front and am told not to strain myself. It's not a strain, It's hot, I'm exaughsted, and I don't know anything about this place! Who thinks they would put thier arm through a gate thats going to move to open it???? So my stuff is there in a unit not on my contract and I'm worried because of the interactions I'm having with staff. ???? Yes, I was sweaty and stank because I had an emergency move of an adult son with special needs. The staff weren't awful but the totality of the situation was. Now I will probably have to find another facility as I don't feel my son's belongings are safe.

Évaluation :

1

Rented a locker,when I got there the locker still had a lock on it and nobody on-site at that location. Called another location and couldn't get anybody over to the 51st ave and cactus location to take the lock off Needed to put my stuff in there that day.No call backs from anybody regarding removing the lock. I ended up having to rent from another place and still can't get a call back from anybody regarding a refund

Évaluation :

3

Had roaches

Évaluation :

4

As someone who swore they would never use a storage facility, I was pleasantly surprised by the experience.

Évaluation :

1

Moved in to dirty unit with no lock although I was to be provided one. I got locked into the facility and the manager was not answering phone or intercom. The link provided to request 24 hour access was not working. Will send bad reviews on google and Yelp as well as this was a major inconvenience.

Évaluation :

2

This place sucks storage was broken into and they have done nothing about it…Do not put your belongings in this place..meth hang in the storages and hookers and they live in the units..pretty sure it was a inside job because the people that work there look like tweekers!!! DON'T RENT FROM THIS PLACE!!!

Évaluation :

3

Got different information from representatives during my process (UBox delivery from one state to another). I was made responsible for calling the "schedule line" to ask if my box could or could not be delivered to a U-Haul storage facility, instead of staff doing so. I do also think it would have been better customer service for an actual staff member to be responsible for letting the delivery driver into the storage facility lot instead of expecting me to wait their for the 2 hour window for delivery. But overall the staff was very pleasant and helpful and I was pleasantly surprised to find out my 1st month was free.

Évaluation :

1

My experience has been even less than poor, I was not able to access my storage unit the last two of only four weeks that I had it, the false claim to be secure and monitored was demonstrated when a homeless man saw I could not get in and shimmied under the gate and opened it from the other side, claiming he had been doing this for over a week for numerous other people. I hired movers for 2 hours to help me and had to pay an extra $110 for time lost because we couldn't get in, it took over 10 days to finally get all my stuff. After a week of trying I finally spoke to ANGEL DE LEON who I was told is the manager, he gave me a code to get in to my storage, and agreed to refund the $149,95 I paid for services that were most definitely not rendered, however, rather than refunding he sent me a bill for $327.01, charging me another $144,95 for the month already paid, $144,95 for April, even though I moved out in March, and $28,99 late fees for not being able to get in to move out, PLUS the $149,95 I already paid, this totals $476,96 examples of fraud, and $476,96 reasons to hire an attorney. This does not occur at storage site that is secure and monitored. Driving by yesterday, I witnessed the card and gate were still not working.

Évaluation :

1

Very dirty... no workers ever in the office area. Appears that there are people living inside the gates of the storage unit as well. Sorry but would not recommend this place to anyone.

Évaluation :

2

Facility on 51st Ave & Cactus did not have an office OR a manager onsite. My unit was not accessible & locked on move in day, so I moved into a empty unit next to mine. Upon arrival the next day, that unit had an additional lock. I had to call, wait for someone to remove their lock, so I could access my property. Then I had to move out of that unit & move all my stuff twice. I notified U-Haul I moved out prior to the end of February but I was paid in full until then. An email was sent confirming my move out & asked another U-Haul rep to verify my unit was empty. NOBODY updated your system that I moved out. I called twice, rep said they would fix this. Then I'm sent a late notice & $145 invoice. I drove from Buckeye to unit location. My access card didn't work. (But your computer said I was not moved out). The rep said she would move me out (again) & reverse the charges. I asked for confirmation email. Still have not received it.

Évaluation :

1

This was a nightmare from the minute I pulled into the parking lot. Card swipe didn't work, no one in the office to help, no answer on any of the numbers posted, gate is broken, waited for 45 mins to finally have someone open the gate. The storage unit assigned was still full of stuff. Just a complete mess.

Évaluation :

5

I just wished there was a manager on site. The couple I worked with were the best. I was really sad to see them leave.

Évaluation :

3

I need a 24 hour access to run my business as we come and go from state to state at all hours of the day and night I was told that I cannot have 24 hour access even if your body to show the actual need for it you all does not do that anymore although there’s a big sign on the gate and says 24 hour access available still to this day very disappointing very poorly executed I went to CubeSmart instead

Évaluation :

1

My experience as a first time U-haul customer was awful. After being told by multiple employees on the phone that I was going to get my first month rent free if I rented a trailer, I was not given that offer once I went to the store after purchasing the trailer to sign for my unit. The lady helping me tried to figure out why I wasn't going to get my first month free was then yelled at, in front of me, by the Manager, Angel. He was very rude and unprofessional yelling at her saying he's sick of her and to get out. Then proceeded to say that I am not getting my first month free. I felt very upset with the fact I was told multiple times that I was going to get my first month free after purchasing that trailer. I was also very upset with how unprofessional that manager was acting in front of me and towards his employee. To top everything off, my rental unit was then under my emergency contact phone number and name to where I could not access my account. Having to drive back to the store location because no one on the phone could help me, i had to close out my unit, get a refund for my first month charge and then recharge my card for a new contract under the correct information. I have tried calling customer service to resolve the issue I have but continue to be transfer to someone else and was not helped!

Évaluation :

1

I was told there was video surveillance, plus security. That my stuff would be safe. My one unit was robbed of almost everything. It was full to the top almost. I was left with one bag. They stole valuable stuff & the most valuable my 41 year old only brothers Ashes in the Urn & his hair! Angel told me we were squared and no charges due. He was great yet the company keeps sending me default messages!

Évaluation :

2

1. Facility did not seem secure. People seemed to sneak in on bicycles. However my unit wasn't broken into from what I could tell. 2. Access was 24/7 which was nice. 3. The office was unmanned every time I ever stopped by day or night. 4. I once ran across a maintenance guy. I was struggling with my code and he asked if I needed help. He assisted me with entering my code and I was able to get in. Very nice guy super helpful. 5. My garage door seals were not actually sealing very well at all to the ground. I could tell that dirt and water had entered from previous so I set up tarps on the ground to protect my stuff. Also one of my units on the back wall has termite tunes, so hopefully none of my furniture is damaged. 6. I wouldn't recommend for most of my reasons above. On top of those issues it was IMPOSSIBLE to get a hold of the location via phone. I requested more out the 21st. Next bill due the 27th. They still sent me a new bill and warned me about late fees. I had to contact Uhaul traffic for them to reach out to one of the storage higher ups to handle it. Very frustrating and over the top for what should've been simple and easy to end my storage needs.

Évaluation :

2

I was not aware that I had to go to I 17 and Dunlap to get my pass code and the key to my storage unit. Also my unit was supposed to be accessible by a vehicle but it was not we had to go down a skinny hallway that made moving in extremely difficult

Évaluation :

5

The company is great

Évaluation :

1

Our storage unit was broken into and the place offered no help at all.

Évaluation :

1

You need to let people that rent at this location that the office is closed, so no one is watching this place at all. Many homeless roam the property.

Évaluation :

1

Roof leaked ! No one really cared!

Évaluation :

3

I was rented a storage that had a lock on it. The office was closed and the customer service number listed on the window was not helpful. I did finally get it resolved but not being able to reach the storage manager was very aggravating. The facility was clean. The keypad to exit is very far from the gate

Évaluation :

3

I had to wait to long to check in. No one was around. There was about 6 people behind me.

Évaluation :

2

Was a total hassle, the site is maintained by another site. No information was given on website about this. The first box given already had someone else in it, no one from corporate called me back had to go back to the other site to figure out. The girl at the other site was confused also, but was so friendly and worked everything out.

Évaluation :

4

Very nice guy Bruce at u haul Very polite and friendly

Évaluation :

5

Great customer service and well maintained facility!

Évaluation :

3

Service was okay the only problem i have is i signed a contract for 120$ a month had service with you for over 1 1/2 years payments always on time or early and by the end i was paying almost 150$ absolutely ridiculous!

Évaluation :

4

I guess there is not an onsite manager at this time. I kept a card from when I first rented the space and luck for me the card had a good contact number, It wasNatalie Packwood who helped me with my move out. She really is fantastic to work with.

Évaluation :

5

Natalie Packwood is amazing! We had a few issues with the gate not opening and she was quick to respond. Natalie goes above and beyond what you would expect. The only problem is the gate doesn't open sometimes. I had rented a trailer and hired help to assist in my moving, but the gate was never opened. That is in my opinion the only problem with this facility… The gate other than that the staff is amazing and caring, and as mentioned before Natalie and Rob Packwood are amazing and friendly people. Not at all their fault the gate doesn't operate as it should.

Évaluation :

3

No fork lift drivers on day movers came for pods, that you brokered out. Big miss. Manager came on day off. Trailer transport was not available even though I made reservations 2 weeks in advance. They moved it to another location. Management had to move it themselves to my location as requested. Pods arrived at incorrect facilities, making it painful for me to coordinate with movers as we already had an appointment. Fail on each component.

Évaluation :

5

Each ticket I went in to get supplies or just access my storage it was always clean. Thank you for being there when I needed supplies and the storage.

Évaluation :

3

Emphasize the mobile app option.

Évaluation :

5

Customer service was excellent! Great prices!

Évaluation :

5

I have been coming here for awhile now, actually this is the only location that gets my business! The staff here are above excellent always ensuring my needs are met. Courteous and always on point. My only disappointment is learning that U Haul is planning on selling this location. My suggestion on improvement is to not sell this location!

Évaluation :

1

Leaky water damage that I was told was repaired only to leak again just as before. Only had my things there 3 weeks and water got into the unit at least 3 times. Staff did nothing besides tell me it was fixed, which it had not,, and then tell me it had been leaky for years and nothing had been done. Negligent.

Évaluation :

5

I was so so stressed with this move and Rob I think his name was well he helped me so much plus the movers helpers you got for me Valley Boys Movers are the absolute best and I will be recommending them on All social media they completely saved me on one of our hottest days and stayed 3 extra hours.Thank you so much I truly appreciate everything

Évaluation :

5

Manager was great Excellent location!

Évaluation :

5

The most amazing staff I've dealt with ever. Husband and wife team went up and above any expectations I had. Kind, friendly and courteous. I will definitely recommend this site to anyone.

Évaluation :

5

Staff was helpful and really nice to deal with. Pricing was fair on the rental and storage unit

Évaluation :

5

She was very helpful and nice. She showed me the unit and cleaned it out so I can put things in it.

Évaluation :

5

From beginning to end, our experience was exceptional. Want to acknowledge Natalie, in particular, for being so patient with my husband, the trucker...

Évaluation :

5

Best U-Haul location that I have ever been to! Super clean and well maintained truck and very friendly and professional people working there. Merci.

Évaluation :

5

This was the best uhaul experience I've ever had. And I've rented several times in the last twenty years. The owner was super nice, the paperwork was easy. I will never go to a different location.

Évaluation :

3

It’s not always pleasant dealing with customers, the staff does their best to please customers and at the same time meet their requirements, Uhaul employees are trained and need to have good people skills, because they have to interact with moods , stubborn and rude customers each day, it can easily get out of hand, the challenge of being a uhaul manager, of being a professional, takes some sacrifice, some give and take, so this location is a work in progress .

Évaluation :

5

The were knowledgeable, friendly, efficient. Great job!

Évaluation :

5

This was the most flawless rental experience ever. Staff is courteous and professional, vehicle was exactly what we needed and pick-up and return was hassle-free. Thanks to everyone involved.

Évaluation :

5

Employees we’re awesome the manager was very pleasant and she was training new employee and she and he was awesome would go back for sure to that location because of their amazing service

Évaluation :

5

It was perfect - in and out, this is how it should be.

Évaluation :

5

The staff here need no improvement. I am always provided with prompt and courteous service. The staff always exceeds my expectations always available to assist my needs. They are superstars in my opinion.

Évaluation :

5

Natalie was great to work with. She kept me informed when a unit came available and was very professional and nice!!

Évaluation :

2

The new processes were not explained at all. The clerk was not very friendly, and seemed distracted by personal stuff, instead of working with customers.

Évaluation :

5

Everything went smoothly - very personable staff; efficient, helpful & knowledgeable.

Évaluation :

5

I'd say everything is good. Melinda was courteous and efficient as well as friendly.

Évaluation :

5

Great staff! Made the process really easy!

Évaluation :

5

The manager and team have been amazing for the past year and made everything really easy and are quick and efficient.

Évaluation :

4

Honestly, I don't have many complaints about this storage. When I first purchased a storage unit here, the lady who was speaking to me and was telling me that they are very willing to work with me if ever need be and what not... Well that wasn't necessarily the case after a while. I had fallen down on my luck, and lost my wallet with quite a bit of money inside and wasn't able to even pay my rent let alone a storage unit. So I had spoke to a gentleman there and asked if there was any way I can make just a partial payment with what money I did have on me at the time, (I had $50 out of a $70 bill) and was told that they do not accept partial payments right now. I really wish that you guys would have been able to work with me because as a result I ended up having to get a loan on my title just to be able to pay my storage so all of my personal and private possessions won't get taken. Now, I completely understand that this U-Haul is under absolutely no obligation whatsoever to try to work with me or to accept a partial payment... But I would have really found it useful had this U-Haul been able to work with me and just let me be late on my bill, or make a partial payment until I could come up with the rest. So after I paid for that month, I took all my stuff out the following month and chose to go to a different storage location. In terms of cleanliness, maintenance, accessibility, and just overall experience with the storage itself... My experience was absolutely wonderful and I think that this storage unit is great.

Évaluation :

4

Really friendly and helpful staff.

Évaluation :

5

The AC in the truck did not function correctly but they gave me a discount to you thank you

Évaluation :

5

Unfortunate that there is no ramp on the 10' truck!!! Very difficult to manage moving.

Évaluation :

5

Nothing, They are all very nice there and I would"nt go any where else.

Évaluation :

5

I know there is always room for improvement, I can honestly say I dont know of any as they took care of my needs and was ready to assist in any thing I may have needed. Courteous, professional and I just do not see any area that could use any improvement. I love this location.

Évaluation :

5

I consider this as my go to spot to rent trucks, and in the last three years I have come here pretty often. I have also had my friends get trucks here also. Very professional and friendly helpful staff. I have not had a bad experience here. As far as improvements I cant recommend anything as the staff has always been efficient in their rental process and check in process is completed quickly and professionally. I would rate this on a scale of 1-10 a 20!

Évaluation :

5

They went above and beyond to make our move rast and painfree

Évaluation :

5

Super nice and friendly staff!

Évaluation :

5

Customer service was phenomenal

Évaluation :

5

Very happy with UHaul

Évaluation :

5

Assistant manager very professional, helpful and friendly. Had a lot of patience in answering my questions I'm 72 yrs old so, I wanted to make sure I was making the right decision on size ECT. Very happy with your service

Évaluation :

5

Not much. Everything was as advertised!

Évaluation :

5

I was saved by my uhaul friends at Asu west uhaul on n. 51 ave. Glendale AZ. I had a hectic weekend move and uhaul met every problem I had with a solution, true professionals. I'll be a customer for life. Thanks again couldn't have done it without you.

Évaluation :

1

The lady simply told me to drop the keys in the box upon drop off but failed to mention the $20 convenience fee or the mobile option for after hours. I feel that this was a shady and very manipulative offhanded way to go about things. I would not recommend after such an experience.

Évaluation :

5

The truck was very well maintained, and the guy behind the desk was the most pleasant U-haul employee I've ever dealt with in the 30+ years that I've been renting from U-haul.

Évaluation :

5

They were courteous and very clean facility

Évaluation :

4

I wasn't aware of having to bring the van back to the same location. I entered in a "drop off" zip code thinking I was able to return the van there. I find out I can't and then I have to pay more for the mileage to bring it back to the location I started with. Maybe on the site, it should let us know that we can only drop off at the same location.

Évaluation :

3

Price did go up So decided to leave.

Évaluation :

5

Great staff, extremely helpful!

Évaluation :

3

Very knowledgeable staff when signing lease, was told to come show our disk lock before we were allowed to move in which is fine however upon showing the lock I was told our unit was ready to be accessed that was not the case- the store representative did not make me aware they had placed one of their locks on it. When I finally got the attention of the worker he opened the gate rolling over my left foot (while wearing sandals) and also left some damage to my vehicle. Instead of using his remote to stop the gate his reply with a smile was "quick put it in reverse". He then proceeded to "wipe" the scratch marks off my bumper and claim nothing happened. Thankfully my foot is just bruised really bad while insurance is handling the damage to my vehicle.

Évaluation :

5

Clean, no issues

Évaluation :

5

Rob and Natalie provided EXCELLENT customer service! The facility is clean and secure. I have peace of mind knowing the Packwoods are onsite. The best storage facility experience I've had in Arizona. Fortement recommandé!

Évaluation :

3

Reason for the 3 star is I reserved a 5x9 roll up unit and it still says they are available for rent now but when arrived I was told they don't have any available and received a inside unit.

Évaluation :

5

Rob and Natalie Packwood have taken a previously so-so location and made it into a well run, thoughtful place of business. Kudos!

Évaluation :

5

Natalie was very helpful and had exactly what I needed in storage facilities. Thank you. Your facility is very convenient for out purposes and I appreciate the terms of the agreement. thank you for your assistance.

Évaluation :

3

Staff at this location (when I was first renting a unit) were unprofessional and I felt uncomfortable. No complaints about the unit, other than my storage unit was dark (no light).

Évaluation :

5

The whole staff was excellent and very helpful!

Évaluation :

5

Manager was so helpful! Pleasant to work with !

Évaluation :

5

The managers and staff are amazing!

Évaluation :

5

The employee Kyle or Kai in the office was very professional and helpful with the rental process of our storage unit. They were also organized and friendly. Merci encore!

Évaluation :

5

I have no complaints

Évaluation :

5

This is the second time we've used the U-Haul Storage Units at ASU West. Couldn't have been easier, couldn't have been happier. The staff there make it all look easy. Merci.

Évaluation :

5

Lisa went above & beyond during our appointment & in the customer service department. She helped us understand everything & made our switch, from a smaller unit to a larger one (as we were moving in) very convenient. Great personality, as well. Her son, Cory, was very helpful, too.

Évaluation :

5

We came in flabbergasted and stressed, quickly needing a truck and storage unit late on a Saturday. Kyren was so incredibly helpful and patient and kind! He got a squared away with what we needed quickly and was so professional!.

Évaluation :

5

The truck cab was small and cramped. The seats were extremely uncomfortable and not adjustable to fit a shorter person.

Évaluation :

5

My U-jaul agent,.Ky, was professional, personable and made what could be considered a tedious item on anyone's "to.fo" list, one that left me with the storage I needed in a quick, easy manner, that U-haul should view as exemplary and commendable. Ky was also familiar with his neighborhood and was able to make informed and helpful suggestions about other relocation issues I was facing later.on in the day. .I'm no kid and a veteran of many moves. I can say that Ky'd "spot on" performance made what would prove to be a.long, hot day a little easier for me. Well done!

Évaluation :

5

The manager and staff were so helpful and courteous, and I would definitely recommend this place. But, I will say that the national UHaul system both on computer and the toll free line did not always process my data correctly- which caused delays and errors - once at this location and several times at two other locations. This IT problem needs to be fixed!

Évaluation :

5

Staff was quick, friendly, and overall great!

Évaluation :

5

These guys are awesome! They even helped us move our stuff into our Uhaul! Would definitely stay here again!

Évaluation :

5

Very professional staff, facility was immaculate, spotless.

Évaluation :

5

I have paperwork for the final move out but would appreciate an email for final closure and an end to rent reminders. Thanks a bunch!

Évaluation :

5

The new manager and staff were absolutely amazing. Knowing I am a single mom to 4 kids battling cancer, she went above and beyond to make sure I had the accommodations and support I needed at move out

Évaluation :

4

There were a few setbacks, but employees worked with us to ensure that we had what we needed.

Évaluation :

5

Friendly and helpful staff!

Évaluation :

5

very happy with service was an excellant experience. thank y tide and lisa

Évaluation :

5

Staff very friendly and helpful

Évaluation :

5

Overall, service was wonderful and everyone was willing to help in the best way. The only thing I would say I experienced was a hiccup in information, but that too was resolved, and very quickly.

Évaluation :

5

Awesome and helpful staff! Extremely convenient and a hop, skip, jump from ASU West. Made the move back a breeze.

Évaluation :

5

GREAT SERVICE!

Évaluation :

5

The management is very friendly and helpful. I would definitely recommend this facility!

Évaluation :

4

The only reason we left was we needed a climate controlled facility

Évaluation :

5

Everyone was always helpful and friendly. I think excellent service is always overlooked versus bad service. I want to recognize excellent service when I see it. Keep up the good work!

Évaluation :

5

It was a pleasure dealing with Molly and Travis, they were very professional

Évaluation :

5

Molly and staff are truly amazing and really made our experience a pleasant one. I would definitely recommend anyone to their facility. Merci

Évaluation :

5

Very good customer service. Very caring people.

Évaluation :

5

excellent

Évaluation :

5

Molly & staff were AMAZING. If I ever - EVER need another storage unit or equipment/supplies I will go out of my way to come to this location again- guaranteed!

Évaluation :

5

Molly and her staff were very personable and helpful in obtaining a storage . Merci

Évaluation :

5

Everything was very easy... excellent service...from everyone!!

Évaluation :

5

Molly , her husband and the rest of the staff were amazing , love this facility

Évaluation :

5

Molly and Tavis are bar none the best I've ever dealt with. They have made my moving a lot less stressful then it would have been. I recommend them to anyone!

Évaluation :

5

Merci

Évaluation :

5

Molly and Tavis run an excellent store, they were not only professional, but very supportive and reassuring in the entire process. I am recommending this facility to all my friends.

Évaluation :

5

Molly was very nice & courteous and was able to get a storage the same day I came in.

Évaluation :

5

Excellent

Évaluation :

5

I have cancelled my storage as we no longer need it but if in the future we need storage I would choose this facility.

Évaluation :

5

The man and the woman were the best! I was treated great!

Évaluation :

5

The people that work at this facility are the best I have encountered in any of the U-Haul storage business I have been to yet.

Évaluation :

5

The management there is very friendly and very helpful. I felt that my property would be very safe and secure at this location.

Évaluation :

4

Tavis and Molly = awesome! Friendly, helpful! My SUV battery died. A staff member came back in with jumper cables to help! The place needs updating for sure - units don't have lights so very dark.

Évaluation :

5

This location is THE BEST! I had the best experience I've ever had with uhaul thanks to Molly and her amazing team! They got us in quick, took care of us just like family and we really enjoyed them!

Évaluation :

5

Tavis was extremely helpful, efficient and professional.

Évaluation :

5

WOW!

Évaluation :

5

Na

Évaluation :

5

Great unit at a great price!

Évaluation :

5

They were all very helpful and customer service orientated ... Always available and extremely courteous.. I have recommended them already ...

Évaluation :

5

The best customer service I have received on a long time! I would highly recommend this Uhaul location!

Évaluation :

5

Employees very helpful and friendly.

Évaluation :

5

:)

Évaluation :

5

Aucun

Évaluation :

4

It was a location for me and easy access to the storage unit.