Unfortunate that there is no ramp on the 10' truck!!! Very difficult to manage moving.William A.
Customer Reviews for U-Haul Moving & Storage at ASU West
Pour nous contacter
Glendale, AZ 85304
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing, They are all very nice there and I would"nt go any where else.JOHN S.
I know there is always room for improvement, I can honestly say I dont know of any as they took care of my needs and was ready to assist in any thing I may have needed. Courteous, professional and I just do not see any area that could use any improvement. I love this location.Vivian P.
I consider this as my go to spot to rent trucks, and in the last three years I have come here pretty often. I have also had my friends get trucks here also. Very professional and friendly helpful staff. I have not had a bad experience here. As far as improvements I cant recommend anything as the staff has always been efficient in their rental process and check in process is completed quickly and professionally. I would rate this on a scale of 1-10 a 20!VIVIAN P.
They went above and beyond to make our move rast and painfreePamela K.
Super nice and friendly staff!Carey A.
Le client n'a pas laissé de commentaire.WILLIAM E. | Expérience générale
Customer service was phenomenalLYLE F.
Very happy with UHaulDEBORAH N. | Premières impressions
Assistant manager very professional, helpful and friendly. Had a lot of patience in answering my questions I'm 72 yrs old so, I wanted to make sure I was making the right decision on size ECT. Very happy with your serviceGABRIELA G. | Premières impressions
Le client n'a pas laissé de commentaire.MATTHEW S.
Not much. Everything was as advertised!MICHAEL B.
Le client n'a pas laissé de commentaire.JACQUELYN B.
Le client n'a pas laissé de commentaire.VANESSA H.
I was saved by my uhaul friends at Asu west uhaul on n. 51 ave. Glendale AZ. I had a hectic weekend move and uhaul met every problem I had with a solution, true professionals. I'll be a customer for life. Thanks again couldn't have done it without you.DAVID S.
The lady simply told me to drop the keys in the box upon drop off but failed to mention the 20,00 $ convenience fee or the mobile option for after hours. I feel that this was a shady and very manipulative offhanded way to go about things. I would not recommend after such an experience.DYNECCA H.
Le client n'a pas laissé de commentaire.PETER L.
The truck was very well maintained, and the guy behind the desk was the most pleasant U-haul employee I've ever dealt with in the 30+ years that I've been renting from U-haul.Elvan A.
They were courteous and very clean facilityColleen D. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda C. | Online Move In
Le client n'a pas laissé de commentaire.MICHELLE J.
Le client n'a pas laissé de commentaire.RICHARD Q. | Premières impressions
I wasn't aware of having to bring the van back to the same location. I entered in a â€œdrop offâ€ zip code thinking I was able to return the van there. I find out I can't and then I have to pay more for the mileage to bring it back to the location I started with. Maybe on the site, it should let us know that we can only drop off at the same location.LANDON C.
Price did go up So decided to leave.MICHELLE F. | Expérience générale
Le client n'a pas laissé de commentaire.LOUENE G T. | Expérience générale
Le client n'a pas laissé de commentaire.John S. | Premières impressions
Natalie and Rob provide EXCELLENT customer service! Between four storage units, a 15â€ truck, and odds and ends like boxes, furniture dollies and blankets, they took care of our entire moves! You will NOT be disappointed with the service received at this U-Haul location.EDWARD H.
Great staff, extremely helpful!Sereena P. | Premières impressions
Le client n'a pas laissé de commentaire.dan S. | Expérience générale
Le client n'a pas laissé de commentaire.Mark D. | Expérience générale
Le client n'a pas laissé de commentaire.Nikia M. | Expérience générale
Le client n'a pas laissé de commentaire.Alex R. | Expérience générale
Le client n'a pas laissé de commentaire.Paul C. | Expérience générale
I have rented trucks from this location 4 or 5 times within the last 30 days and I am very satisfied with the service received. Rob, Natalie, Melinda and Kristina always welcomed me with a great attitude and a smile.JERRY B.
Very knowledgeable staff when signing lease, was told to come show our disk lock before we were allowed to move in which is fine however upon showing the lock I was told our unit was ready to be accessed that was not the case- the store representative did not make me aware they had placed one of their locks on it. When I finally got the attention of the worker he opened the gate rolling over my left foot (while wearing sandals) and also left some damage to my vehicle. Instead of using his remote to stop the gate his reply with a smile was "quick put it in reverse". He then proceeded to "wipe" the scratch marks off my bumper and claim nothing happened. Thankfully my foot is just bruised really bad while insurance is handling the damage to my vehicle.Alesha G. | Premières impressions
The customer service here was out of this world & beyond amazing! Thank you so much, for all your help!JUSTIN R.
A more friendly person at the desk would be great. The lady behind the desk was like a robot, bossy, and was more than accepting of sending me to another location. Her attitude was so "matter of fact" without room for conversation. The equipment was poorly maintained and caused damage to personal items because of the lack of repair to the vehicle and she just did not care, somewhat greedy.PETER T.
Le client n'a pas laissé de commentaire.Kristina W. | Premières impressions
Le client n'a pas laissé de commentaire.JASON R. | Online Move In
Le client n'a pas laissé de commentaire.Alex R. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.CLYDE T.
Le client n'a pas laissé de commentaire.JASON R.
Le client n'a pas laissé de commentaire.Jerald R.
Le client n'a pas laissé de commentaire.DOMI P.
Le client n'a pas laissé de commentaire.Ledacia C. | Premières impressions
Le client n'a pas laissé de commentaire.KIM D. | Premières impressions
Le client n'a pas laissé de commentaire.Tina B. | Expérience générale
Le client n'a pas laissé de commentaire.DARLENE B.
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.Dale A.
Le client n'a pas laissé de commentaire.Sheila B.
Le client n'a pas laissé de commentaire.JERRY B.
Le client n'a pas laissé de commentaire.Stephen C.
Keep doing what you're doingJOHNNIE R.
Very friendly staff and extremely helpful and quick!ALEXANDER D.
Bad service The lady On the desk she's awfulSAIF A.
Natalie was very efficient and super helpful with accommodating my entire move. The BEST GMPouya E.
Great first impression on my move to Arizona made things very simple & Great customer service!Gary A.
Le client n'a pas laissé de commentaire.feroz A.
Natalie & Rob was very polite and treated me very nice. I will be back!Mary V.
Clean, no issuesJason G. | Expérience générale
Le client n'a pas laissé de commentaire.Julie R.
Rob and Natalie provided EXCELLENT customer service! The facility is clean and secure. I have peace of mind knowing the Packwoods are onsite. The best storage facility experience I've had in Arizona. Fortement recommandé!Edward H. | Online Move In
Le client n'a pas laissé de commentaire.Alan Arthur O. | Expérience générale
Reason for the 3 star is I reserved a 5x9 roll up unit and it still says they are available for rent now but when arrived I was told they don't have any available and received a inside unit.Timothy R. | Premières impressions
They don't need no improving the lady was very nice and respectfulLAWRENCE G.
Nothing..they were perfectNita B.
Wrongfully charged and had to take it upon myself to getting it fixedLatarisha G.
Le client n'a pas laissé de commentaire.EDWARD M. | Expérience générale
I was a little disappointed when the U-Haul website told me this location didn't have the size truck I needed available. I did not want to go anywhere else after the wonderful service I've received here. A quick phone call, just for advice on perhaps renting a smaller truck and will it work. Robert answered the phone and had me in a truck that met my needs within 15 minutes. Great Service Guys! Thanks!!!Rosemary S.
Le client n'a pas laissé de commentaire.OLIVIA S.
Get rid of your manager. She is not very nice.GILBERT C.
Knowledgable, friendly staff. Best price.jennifer B.
I love this locationTheoneste B.
Very friendly service, ALWAYS, and everything is very clean. I do have a minor complaint (?) though. My grandson was with me when we dropped off the truck and he was given a u-haul piggy bank (which he loves) by the nice lady behind the desk. Now he wants to go as a u-haul truck for Halloween!!! Any suggestions? LOLRosemary S.
Le client n'a pas laissé de commentaire.Tanya G. | Expérience générale
Rob and Natalie Packwood have taken a previously so-so location and made it into a well run, thoughtful place of business. Kudos!Daniel H. | Expérience générale
Natalie was very helpful and had exactly what I needed in storage facilities. Thank you. Your facility is very convenient for out purposes and I appreciate the terms of the agreement. thank you for your assistance.Jarell P. | Premières impressions
Le client n'a pas laissé de commentaire.Toni L.
Nothing , everything was greatMichael D.
Le client n'a pas laissé de commentaire.Timothy S.
I arranged an agreement with Selina from the PHX scheduling department that she agreed to give me a 50 % discount on my rental for bringing the 26ft truck back to the glendale AZ location. I informed here that I did not want to bring the Tow Dolly back with me because it would be empty and the speed limit on the dolly is 55mph. She agreed and I thought that was that. When I dropped the dolly off in Saint George Utah which is what the original contract (physical copy) had on it, I got charged a late and wrong destination fee. This caused me to spend 2 1/2 hours on the phone with the UHaul support to get this corrected. I did get refunded for this mistake by Jade Neal who has been very helpful. This mistake by the Uhaul team added a lot of stress on an already stressful move/situation.Stuart T.
Le client n'a pas laissé de commentaire.JONATHAN O.
Staff at this location (when I was first renting a unit) were unprofessional and I felt uncomfortable. No complaints about the unit, other than my storage unit was dark (no light).andrea d. | Expérience générale
We love this place. By far the friendliest we've encountered. Quick to suggest solutions and always professional. ThanksRosemary S.
Ni Improvement needed. Great Customer service and completely satisfied all the way around.Gina L.
Le client n'a pas laissé de commentaire.Eliseo C. | Expérience générale
Friendly service and they do their best to get you in and out as quickly as possibleRosemary S.
Le client n'a pas laissé de commentaire.Cynthia L.
keep the same personnelMICHAEL B.
Nada todo estubo perfecto.Jose A.
I was double charged as well as 10,00 $ additional to my receipt rate on my bank statementLedacia C.
The whole staff was excellent and very helpful!Linette M. | Expérience générale
Manager was so helpful! Pleasant to work with !Darlene J. | Online Move In
Horrible experience. Lost Unix for a monthTeresa R.
They were absolutely wonderful!'David T.
Le client n'a pas laissé de commentaire.DENNIS R.
NOTHING ðŸ˜Joyce H.
Le client n'a pas laissé de commentaire.kenneth g. | Premières impressions
Had some issues with the online 24/7 but the representative on site was wonderful! She helped me get everything all done .Darlene J.
Please, when the contract says the vehicle fuel level is on â€œFullâ€, that it is actually on full.John O.
Le client n'a pas laissé de commentaire.MIKE S. | Expérience générale
Not need improve everything was perfect Excelente customer serviceteresa A.
Le client n'a pas laissé de commentaire.kevin a. | Expérience générale
Kind, caring, and friendly. I was very pleased with the level of respect and professionalism shown by the three different people who assisted me. Great job!Jean T.
I had a terrible experience. I'm not going to explain the situation because I doubt Uhaul will do anything to fix it. I won't ever be using Uhaul again though. Goodbye.CASEY S.
The managers and staff are amazing!Diana S. | Expérience générale
Kyren provided THE BEST customer service I've ever received. I called the evening before I needed a truck, to do a military move to my new duty station. He informed me that he was out of stock of the truck we needed, but promised to get us one before opening the next morning. I'm not sure how he secured the truck so quickly, but he also had it out front waiting for us, with the keys IN HAND while he put the signs outside the office and unlocked the door. He got us in and out in less than 10 minutes, and made it such an enjoyable experience. I would recommend Kyren to anybody and everybody in AZ.ERIK K.
Le client n'a pas laissé de commentaire.frances M.
This location has the best GM and all employees are awesome!diana S.
1st time renter. The process was a little long with needing 3 phone numbers. This location 51st and cactus was very clean, the trucks were spotless. The staff was friendly and they had patience with me. MerciJUSTIN T.
In a very big pinch today this location was a lifesaver to me!! Super friendly and helpful staff for rental and return. Will use again!Cynthia B.
The employee Kyle or Kai in the office was very professional and helpful with the rental process of our storage unit. They were also organized and friendly. Merci encore!lindsay p. | Expérience générale
Nothing that we seen that needed improvement. We were very satisfiedTIMOTHY J.
Le client n'a pas laissé de commentaire.Tabatha H. | Expérience générale
Le client n'a pas laissé de commentaire.Amy M.
Le client n'a pas laissé de commentaire.DENISE C.
Unsure, everything went well and staff very nice/helpfulRosemary S.
Le client n'a pas laissé de commentaire.ANJEANETTE F.
Le client n'a pas laissé de commentaire.CHRISTOPHER K.
Le client n'a pas laissé de commentaire.TIFFANIE H.
Le client n'a pas laissé de commentaire.Jennifer S. | Expérience générale
Le client n'a pas laissé de commentaire.ESTEBAN C.
Kyren Wiley was very helpful, excellent customer service.Marcela A.
Le client n'a pas laissé de commentaire.MORGAN A.
I have no complaintsMatthew F. | Premières impressions
Great experience, staff was very helpful and efficient.NORA B.
Keep up the good work, customer service to the fullest every customers.RUDDY B.
Kyren went above and beyond in setting us up with a one way truck. He was wonderful. I have liked this location for several rentals, this one did not disappoint. I tell others that might need a rental to go there. They are absolutely lovely to work with!Brooke B.
Gas up the vehicle before pickup. Don't change pickup location that was scheduled 12 days in advance. Smooth out the ramp-truck bed transition to make loading easier. Insulate against mirror wind noise in cab. Install cruise control. Include quote for Safe Move upfront, not upsell.DANIEL J.
The service was great; everything was nice and cleanLEONOR L.
Le client n'a pas laissé de commentaire.OLANDO P. | Expérience générale
Le client n'a pas laissé de commentaire.KELLIE W.
Final bill was a little higher than expected but all things considered (we did get everything needed done) Great job. Your assistant mgr. Was very professional and courteous - we will be back! ThanjsRosemary S.
This is the second time we've used the U-Haul Storage Units at ASU West. Couldn't have been easier, couldn't have been happier. The staff there make it all look easy. Merci.Paul L. | Expérience générale
Le client n'a pas laissé de commentaire.Tarynne L.
Lisa went above & beyond during our appointment & in the customer service department. She helped us understand everything & made our switch, from a smaller unit to a larger one (as we were moving in) very convenient. Great personality, as well. Her son, Cory, was very helpful, too.Cecelia T. | Premières impressions
Le client n'a pas laissé de commentaire.JOSE R. | Expérience générale
Le client n'a pas laissé de commentaire.RICARDO O.
Great service thx!Jeremy W.
We came in flabbergasted and stressed, quickly needing a truck and storage unit late on a Saturday. Kyren was so incredibly helpful and patient and kind! He got a squared away with what we needed quickly and was so professional!.David K. | Expérience générale
Nothing - Lisa Dye was the best!DAVID T.
Lisa was a pleasure to work with. VERY professional, courteous and communicated the terms clearly!! A+REED T.
Le client n'a pas laissé de commentaire.HAMID H.
Le client n'a pas laissé de commentaire.DAVID L.
Not a thing keep up the good workjoe M.
The truck cab was small and cramped. The seats were extremely uncomfortable and not adjustable to fit a shorter person.Wendy Sue W. | Expérience générale
My U-jaul agent,.Ky, was professional, personable and made what could be considered a tedious item on anyone's "to.fo" list, one that left me with the storage I needed in a quick, easy manner, that U-haul should view as exemplary and commendable. Ky was also familiar with his neighborhood and was able to make informed and helpful suggestions about other relocation issues I was facing later.on in the day. .I'm no kid and a veteran of many moves. I can say that Ky'd "spot on" performance made what would prove to be a.long, hot day a little easier for me. Well done!Daniel H. | Premières impressions
Le client n'a pas laissé de commentaire.Kathy B. | Expérience générale
The manager and staff were so helpful and courteous, and I would definitely recommend this place. But, I will say that the national UHaul system both on computer and the toll free line did not always process my data correctly- which caused delays and errors - once at this location and several times at two other locations. This IT problem needs to be fixed!Sherry H. | Expérience générale
Staff was quick, friendly, and overall great!Michelle K. | Premières impressions
Le client n'a pas laissé de commentaire.Tayler A. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer S. | Premières impressions
Le client n'a pas laissé de commentaire.Tom C. | Expérience générale
These guys are awesome! They even helped us move our stuff into our Uhaul! Would definitely stay here again!CURTIS S. | Expérience générale
Very professional staff, facility was immaculate, spotless.Ginger Ann E. | Expérience générale
I have paperwork for the final move out but would appreciate an email for final closure and an end to rent reminders. Thanks a bunch!Patricia M. | Expérience générale
The new manager and staff were absolutely amazing. Knowing I am a single mom to 4 kids battling cancer, she went above and beyond to make sure I had the accommodations and support I needed at move outMary S. | Expérience générale
There were a few setbacks, but employees worked with us to ensure that we had what we needed.Rasheeda F. | Premières impressions
Friendly and helpful staff!Paul L. | Premières impressions
very happy with service was an excellant experience. thank y tide and lisaLIsa L. | Premières impressions
Staff very friendly and helpfulSherry H. | Premières impressions
Overall, service was wonderful and everyone was willing to help in the best way. The only thing I would say I experienced was a hiccup in information, but that too was resolved, and very quickly.Rasheeda F. | Expérience générale
Awesome and helpful staff! Extremely convenient and a hop, skip, jump from ASU West. Made the move back a breeze.Arleen C. | Expérience générale
GREAT SERVICE!DEBORAH B. | Premières impressions
The management is very friendly and helpful. I would definitely recommend this facility!Tina P. | Expérience générale
The only reason we left was we needed a climate controlled facilityjannelle marie r. | Expérience générale
Everyone was always helpful and friendly. I think excellent service is always overlooked versus bad service. I want to recognize excellent service when I see it. Keep up the good work!nancy A. | Expérience générale
It was a pleasure dealing with Molly and Travis, they were very professionalKevin N. | Expérience générale
Molly and staff are truly amazing and really made our experience a pleasant one. I would definitely recommend anyone to their facility. Mercijennifer r. | Expérience générale
Very good customer service. Very caring people.Steven Charles J. | Expérience générale
excellentramon c. | Expérience générale
Molly & staff were AMAZING. If I ever - EVER need another storage unit or equipment/supplies I will go out of my way to come to this location again- guaranteed!Colene J. | Expérience générale
Molly and her staff were very personable and helpful in obtaining a storage . MerciKelly G. | Premières impressions
Everything was very easy... excellent service...from everyone!!Deborah T. | Expérience générale
Molly , her husband and the rest of the staff were amazing , love this facilityDana C. | Premières impressions
Molly and Tavis are bar none the best I've ever dealt with. They have made my moving a lot less stressful then it would have been. I recommend them to anyone!Wendy M. | Premières impressions
Mercikarina m. | Expérience générale
Molly and Tavis run an excellent store, they were not only professional, but very supportive and reassuring in the entire process. I am recommending this facility to all my friends.Kevin N. | Premières impressions
Molly was very nice & courteous and was able to get a storage the same day I came in.Christina and Shirley B. | Premières impressions
ExcellentAlec G. | Expérience générale
I have cancelled my storage as we no longer need it but if in the future we need storage I would choose this facility.Lynn R. | Expérience générale
The man and the woman were the best! I was treated great!Jim J. | Expérience générale
The people that work at this facility are the best I have encountered in any of the U-Haul storage business I have been to yet.Rachael and Nathan M. | Premières impressions
The management there is very friendly and very helpful. I felt that my property would be very safe and secure at this location.David B. | Expérience générale
Tavis and Molly = awesome! Friendly, helpful! My SUV battery died. A staff member came back in with jumper cables to help! The place needs updating for sure - units don't have lights so very dark.Kari M. | Premières impressions
This location is THE BEST! I had the best experience I've ever had with uhaul thanks to Molly and her amazing team! They got us in quick, took care of us just like family and we really enjoyed them!Lenae C. | Premières impressions
Tavis was extremely helpful, efficient and professional.Lynn R. | Premières impressions
WOW!Jim J. | Premières impressions
NaFrank James A. | Expérience générale
Great unit at a great price!Edward T. | Expérience générale
They were all very helpful and customer service orientated ... Always available and extremely courteous.. I have recommended them already ...Maria Dolores F. | Expérience générale
The best customer service I have received on a long time! I would highly recommend this Uhaul location!renee e. | Réservation
Employees very helpful and friendly.william w. | Expérience générale
:)Holly Marie L. | Expérience générale
AucunDolores O. | Expérience générale
It was a location for me and easy access to the storage unit.Bill N. | Expérience générale
Great storage placeBrian H. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!