Customer Reviews for U-Haul Moving & Storage at Bardstown

8 236 évaluations

4128 Bardstown Rd   Louisville, KY 40218
(S Of Hikes Ln)

(502) 491-2660

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(502) 491-2660

4128 Bardstown Rd
Louisville, KY 40218
(S Of Hikes Ln)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Interior of the truck was dirty smelly and messy Exterior was dented and dirty

ABBAS A. 
Évaluation :
4

This location felt crowded with the amount of equipment on their lot for the space they had. Jerome did an excellent job of checking me in.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY L. 
Évaluation :
1

To begin I've tried to call you guys for the past 2 days on hold for a hour plus each time I call then hung up on. I reserved my van rental for the blankenbaker park way location at 5:30 and at 5:30 on Monday I revived a text sending me to the bardstown road location. This is aggravating because it was out of my way entirely.

Elizabeth H. 
Évaluation :
3

Trailer had a leak and got some of the items we weee moving wet.

Alexander I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

Location is cluttered.

Thomas M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela U. 
Évaluation :
2

We made a reservation online and when we arrived at the store, we were totally ignored for at least 5 minutes by employees. Then they literally walked away and never asked if we needed help. Once we were acknowledged by a 3rd employee, he was eventually able to assist us, but seemed like he didn't have the knowledge/experience/interest in any of our questions or needs. Overall, we were very unsatisfied with this location and will not use it again.

Jonathan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deshannon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald W. 
Évaluation :
5

Rosevett at the location above was extremely patience and nice in serving me. He did his job 100 %. All thanks to him.

ROLAND K. 
Évaluation :
4

I really love the way the Manager (Jesus) made an effort the resolve the initial problem with the tire light on from the assign truck. Linda also stepped in to help.

Guillermo B. 
Évaluation :
4

My truck was older and difficult to drive, the steering wheel had too much play in it

Kathy F. 
Évaluation :
1

Our truck that we reserved over a week in advance was given away as we were checking in. We showed up on time. It took an hour to get another truck, and we were told we had to have to back within 3 hours because it was reserved for another customer that afternoon. I overheard 3 other customers come in while I was there saying they had a reservation for a truck, but no trucks were available. You can improve by not giving reserved trucks away, or removing the reservation system altogether and making it first come first serve. We had movers waiting on us for an hour while we dealt with trying to get a truck.

Darren P. 
Évaluation :
5

A larger inventory if possible.

Joey D. 
Évaluation :
5

Bardstown was my 3rd attempt at trying to return this rental. My original return location was market street/ boost mobile which was no longer there. Then, I tried to return to the location on Preston highway which was also shutdown. I finally got lucky with Bardstown. Also ,when I called your phone # for assistance the wait times were over an hour. Wasted a lot of time & gas running around town trying to find one of your locations still in business.

Leroy D. 
Évaluation :
5

Refrain from overbooking vehicles. Jesus the GM did well juggling trucks for your customers. He and your staff should not have been placed in this situation. The U-HAUL online booking system is deceiving to the public.

jimmy Y. 
Évaluation :
4

none' just had good service reps

CLAYTON C. 
Évaluation :
1

Went to pick up my U-Haul that i rented the evening before. I booked it for 5 hours. When i got there, i was trying to check in online but it wouldn't let me. The woman at the counter yells “WHO IS DOING THAT?” and looks dead at me, with an entire line of people, and scolds me “are you trying to check in on your phone???” Then it's my turn to get to the counter, i tell the woman my name and she instantly becomes flustered and starts to act confused. She ends up saying they gave my U-Haul to someone else because “we kept calling your name in line but you weren't answering so we gave it to somebody else” …….ok i wasn't at the store yet so that's why i wasn't answering. And i asked her why didn't they call my phone? And she said they don't call phones. Then the people in line next to me say “same thing happened to us. We've been here an hour because they gave our U-Haul to someone else…” then they try to give me a smaller U-Haul, which would require multiple trips for my move, and proceeds to tell me they would need it back in 3 hours because someone else needs it then. I said, do i get a discount? Since it's a smaller U-Haul than the one i booked and it'll require more trips and I'm now on a time limit due to your mistake? She told me she can't give me a discount. Then they give this back up U-Haul to someone els. HA. So not only do they give my U-Haul i reserved away, but they give up the U-Haul they were giving me as a backup. Then, they come up with a different truck they were able to give me. She discounted the mileage. The whole thing was ridiculous.

Shelby D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paula B. 
Évaluation :
4

The online check in failed. It could not identify me and did not call people that I provided.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
1

Overcharged and told that the drop off location would provide credit. Received a note from general manager telling drop off location to provide credit. Drop off location said they had no possible way to do it and the received location could have fixed it quickly with a redispatch. Call received location leaving a message and they did not call back.

Joseph F. 
Évaluation :
2

I had to stop an put gas in the truck before I could head to tn in it an it wasn't clean when I got in it an the air conditioner half way worked the worst rental truck I've ever gotten from you all.The people in Shepherdsville ky said it was full of gas an thay lied.

Judy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABBAS A. 
Évaluation :
3

Get updated equipment, stick to the posted store hours 7p means 7p not 630p, AC in trucks should be standard not a hope and dream in 90+ degree weather.

Darin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Y. 
Évaluation :
2

Wait time too long, even with reservation. Assigned trailer was parked behind another trailer and very close to truck parked beside it. Why couldn't we be assigned the trailer that was in front and easy to get to? My friend and I had to manually pull this trailer out. In the process, I fell on the asphalt (I'm 67 yrs old). My friend who was trying to help is 66. When we brought it back, we had to disconnect it ourself. No help, even though I went inside and told them we were returning trailer. Employees just don't care. Piss poor customer service. I don't know how you stay in business.

Stephen C. 
Évaluation :
4

Make sure all extra equipment is out of unit found a refrigerator dolly in trailer during pickup

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
3

The general manager “ jesus” was straight up asshole , yelling to the people and acting unprofessional

Malek B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt A. 
Évaluation :
4

Staff always helpful at this location, but the initial UHaul pulled out at street to rent had Check Engine light on and was told it was just a malfunction to go ahead and take, but I requested another one as I didn't want to take a chance on an mechanical issue. Your company should fix this vehicle and computer system to reflect the switching out to another one, as I couldn't properly answer questions about what was thought to be the UHaul rented and driving. Would be better if the actual one I drove off with was updated too in the system. Overall though a good place to rent trucks.

LISA O. 
Évaluation :
3

The truck was Dented up and in sad shape.

Kevin B. 
Évaluation :
3

More staff to help out at the counter.

Jeffrey M. 
Évaluation :
1

When dealing with the people at this location it was TERRIBLE. Day one arriving to Kentucky I was treated so disrespectful I was shocked by the way I was being treated. I also only had 30 days for a free unit . I had to reach out to the 800 number as no one wanted to pick up my call . I sent several emails . Went over every email with the lady I spoke over the phone . She even agrees this is unreal how long for them to respond to me . Then hours later I get a email saying I owe $0.00 well yes I moved out over 30 days ago

Misty M.  |  Expérience générale 
Évaluation :
5

Todo es exele

Argenis R. 
Évaluation :
3

I have never had any issues with renting trailers, vans or trucks before from this location. It is my go to Uhaul center. I rented a moving truck and there was something wrong with the motor. After getting some speed and them braked, the motor would seem to get stuck on the higher revolutions until it got unstuck. It was never wracking. The folks at this Uhaul center have always been kind and thoughtful but the truck I rented this time needed some attention under the hood. Also, the tire light was on all the time. The agent advised me that the tires have been checked and they were fine. Which they were.

Haydee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA B.  |  Premières impressions 
Évaluation :
5

Friendly and funny staff. Everyone was personable and kind. Thank you!!!

Cassilina H. 
Évaluation :
5

No complaints, I was offered a free month of storage after a truck rental and that's what I got, no hidden fees, no gimmicks. Staff was straightforward and efficient, as was the entire process. Online move-out made the process painless. Couldn't be more satisfied and will use this location for any future needs even if it's not the closest.

Cameron R.  |  Expérience générale 
Évaluation :
2

It's the only game in town, for the type of truck, so it would have to be recommended. Workers have NO sense of customer service. No sense of urgency. Workers are lethargic, and don't understand a customer's desire to get the moving day started.

BILL S. 
Évaluation :
1

These was the rudest people I've ever dealt with in my life. I asked upfront how much it would cost how much it would be all together and I was told right at $28 but when I brought it back I drove it 14 miles and when I brought it back they charged me $41 and something when I tried to explain that diesel guy had told me $28 plus tax that was very rude. When I first went in I had just got off work yes I was darty the man kept saying you need a major credit card I kept saying OK and he kept saying it over and over again do you have a major credit card do you have a major credit card and I kept saying yes I guess the way I looked they didn't think I could afford a major credit card or what the deal was. This was actually the second time I have been to this location the first time I stood there for about 20 minutes because I wanted to rent a 20 foot truck and nobody would speak to me look at me or nothing so yeah I would not recommend this place to anyone

christina T. 
Évaluation :
1

Employee's we're not focused on their work. No proper communication with customers. Not at all supportive, you better replace the entire crew and hire decent people.

Abhilash G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rachel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie B. 
Évaluation :
1

Make sure the rental truck is on full or near. Gas is expensive! I spent $100 upfront because the truck was given to me on empty. I was told I would get am auto transport and when I got there, there wasn't one available. It became available 2 to 3 hrs later. I didn't have time to drive 25 minutes to go back to get it. I was moving to another state and needed to get on the road. It was not a very pleasant experience.

Talonda E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony V. 
Évaluation :
1

Employees accused us of stealing a Uhal more then once. When the same employee didn't check in the keys for the Uhal.

Quenten P. 
Évaluation :
3

Friendlier customer service.

Stacy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah P. 
Évaluation :
1

Over charged

Thomas D. 
Évaluation :
5

Jesus was great helper, he went beyond expected and flipped the hitch ball to keep enough space above ground

Omar E. 
Évaluation :
2

That Bardstown location in Louisville is WILD. First the man that was supposed to be waiting on us was extremely distracted by his coworker and the two were arguing over the fact that he wanted her phone number. Then he just completely walked away, like what? Then the lady said she guesses she'll help us. But in a turn of events she played on her phone while we stood there. Eventually she started to get us situated but then the unthinkable happened. A man walked back inside to ask a question and she yelled “get your ass back outside I told you where to go.” She turned to us and said, “I already told that customer where to go.” At this point I'm thinking I'm on a tv show. Then guess what happens? She randomly runs out front because a coworker was getting food delivered from a mysterious girl. So the lady runs outside yelling “who is this chick, your side piece, your hoe??!!” A long time after we finally got on our way and the uhaul itself was fine. But man that place you're running there is chaos, but entertaining lol.

Bradley Z. 
Évaluation :
1

Was told the night before that I had to drive to great falls to get the truck and then get the truck in Billings. To opposite sides of the country.

Andrew W. 
Évaluation :
1

This uhaul rental from the get go was a complete and utter mess.

Andrew W. 
Évaluation :
5

Everything was great!

Mary C. 
Évaluation :
5

It was great. Everything went smoothly. The employee who assisted me was terrific.

John W. 
Évaluation :
1

It took 2 hours to get my trailer and they didn't have the converter for the brake wiring. 2 hours to get my trailer, extremely frustrating.

Aaron L. 
Évaluation :
1

HORRIBLE

Amanda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kwana P. 
Évaluation :
1

Over charged, too expensive

Jessica C. 
Évaluation :
3

There is always a very long delay in getting equipment checked out for use. The truck was reasonably clean. The check in process was quick. Just leave the keys in the truck. The workers were courteous.

SHERRY L. 
Évaluation :
3

The did not have the trailer that I had reserved at this or any location at the time of my scheduled pick up. I had to reschedule everything at the last minute. I rescheduled the pick up for the next morning and had to wait for the correct trailer to be returned.

James H. 
Évaluation :
2

Checkin to pick up was a mess. Check in would have been easier if the workers did their job and got vehicles checked in. Everyone had to wait til they went out find vehicles to check them in. Then we returned our vehicle early around 5 pm (due in at 8:30 next morning). However, at 10:20 the next morning they called and left a message that it hadn't been returned! Message included wring # to call back, and they didn't answer the store phone. We drove up there and they looked and laughed and said it was turned. Just “took a while to process through”. Really?? Took 14 hours??? Absolute mess!!!!! We've rented from here numerous times over the past 6 years but this is UNACCEPTABLE!! We will be looking for other options for our next rental and I will not be recommending this uhaul site to anyone.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Komlanvi D. 
Évaluation :
1

The Bardstown was fine it was the other location that had no equipment and my reservation was not at the first site U Haul sent me to.

JIM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
1

Very unprofessional. Tried to slide extra charges on bill without disclosing. Employees using profanities everywhere.

Torey S. 
Évaluation :
1

Truck driven to home to be loaded, after being completed loaded, Truck couldn't be moved , CSR couldn't find contact that i had until a day later, then Truck was towed to new residence, then was over charged for my inconvenience with truck enabling me to remove items days afterwards.

Kelly S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry L. 
Évaluation :
3

Have the equipment delivered for customer pickup. The customer reserves for convenience and availability. They don't want to hunt for a truck. Be honest.

Alanda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adriaan V. 
Évaluation :
5

I dropped off after hours so I didn't interact with anyone.

jeffrey N. 
Évaluation :
3

The guy that I dealt with when returning the truck was an ass. Crap customer service. Don't know his name as he yelled from across the parking lot and then went back inside. I'm assuming he was aggravated because I could not hear what he was saying over the truck(s) running around me. Maybe he should walk up and instruct the customer what to do instead of yelling from across the lot.

PHILLIP M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

Checking a vehicle back in is shaky. Had 3 vehicles waiting to check in and no one there to do it but lots of employees standing around doing very little.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Everything was easy and personnel was friendly and professional

Jose G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery H. 
Évaluation :
3

I showed up on time to pick up reservation. There were no other customers there at the time and it took almost an hour to get my truck & tow. First the staff seemed like they didn't know I had a reservation despite the scheduled pick up time & date. Next it was not ready to go at all. The man had to get the truck then go around to find a car tow to attach. When I went to place my car on the first time, the tow was broken/not attached properly. Thank goodness the gentleman found someone else to help. I could've sworn I heard the first man say that he had "never done this before" (not sure if that referred to attaching a tow...). They then told me that they needed to find a new car tow. This process added an additional 20+ mins easily. I left feeling uneasy about my safety and if the equipment was properly attached/inspected.

AMY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Djimy F. 
Évaluation :
1

I was supposed to receive a 50 credit for my inconvenience and I did not receive it!!! Very upset customer

Robin W. 
Évaluation :
4

Service rapide et convivial.

Dana S. 
Évaluation :
3

There were no associates managing the desk when myself and another customer had been waiting… Maybe just having some type of phone system or alert system for customers to use just in case a story short staffed so that we can reach people who may have to go to the back or be in a different area on the premises when a customer does actually come to the building

Cristina T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shilpan P. 
Évaluation :
5

At first they didn't have a truck for me but Jesus did his best to make sure I ended up getting what I needed. He went about ce and beyond.

Donna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe K. 
Évaluation :
5

Very busy location May need more help

sSteve J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER BRIANNA J. 
Évaluation :
1

The truck was disgusting inside. Tobacco spilled everywhere and the whole cab reaked of cigarettes. There was trash left in the back of the truck as well. I noticed quickly once leaving with the truck that it was driving strange. The axels are completely off kilter and the entire trucks fish tails. When I reported these issues at drop off, I was given no reimbursement.

Michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark W. 
Évaluation :
1

I rented a trailer in the middle of the day and they would not let me take the trailer because I did not have trailer wiring. I understand that was the policy. I asked the manager 5 times what I needed to do to cancel the rental agreement. He told me that he would cancel the agreement each time I asked. He said that I would not be charged since I never left the property. The next day I received an email stating that I was charged for the rental. The Bardstown Road location in Louisville needs to get someone that knows what is going on. It seemed very disorganized. Employees were not trained well and they did not seemed to know what to do. I was in the store location for 1 hour to rent the trailer.

todd H. 
Évaluation :
1

People working there are rude plus they overcharged me and i had to do dispute.

Edis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles M.  |  Premières impressions 
Évaluation :
5

I usually have fun when I go into the facility now that there's enough service reps.

CARMEN J.  |  Premières impressions 
Évaluation :
1

I cancelled my storage until and it took them almost 2 weeks to complete my move out. The staff used vulgar language and I will not ever use uhaul again in my life .

Kierra L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn h.  |  Premières impressions 
Évaluation :
3

We vacated our storage unit 8 days before the end of the paid month and told the staff. Still, we continued to receive emails demanding payment for the following month and threatening liens and other procedures if we didn't pay up. It wasn't until we went back and visited in person, again, that the situation got resolved. You need better communication and execution among the staff for situations like ours.

Jacob L.  |  Expérience générale 
Évaluation :
5

Jesus and his staff went above and beyond in assisting me and my family, despite the unfortunate situations I been through while from Washington state when I arrived The General Manager Jesus showed so much compassion and empathy, he listen to our issues and assured us that he will help and he kept his word.His staff supported his leadership as well as being committed to being a team player they we’re focused on helping the customer.If it was a question that has no answer they searched for solutions to make sure your needs were met, Watching another employee name Kathy work with a customer was amazing it shows that the leadership of Jesus the general manager is great and committed to developing a strong and strategic team to represent Uhaul as an upstanding company for the community and those you patronize the business.Job well done Jesus and the team at Bardstown Uhaul.

rene a.  |  Premières impressions 
Évaluation :
3

Training needed in your Louisville Kentucky Facility

Djimy F.  |  Online Move In 
Évaluation :
5

Very Pleased!!

Paul N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaelanice M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda O.  |  Expérience générale 
Évaluation :
5

Debra and her team at the Bardstown Rd facility are amazing. Very helpful and friendly.

Grant L.  |  Expérience générale 
Évaluation :
5

na

David S.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and I will go back again when I need this kind of service

RONALD F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARGA ALECIA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD F.  |  Premières impressions 
Évaluation :
3

Tried to get into the storage at 10 at night and all uhauls were blocking the interrance gate into the storage so i couldnt do my last 2 loads very inconvient the service was good though

Amanda O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bria W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly F.  |  Premières impressions 
Évaluation :
2

The staff at this U-Haul storage facility is not friendly nor very helpful. The one I had in Texas was however.

SUSAN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORIN O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynne M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA E.  |  Expérience générale 
Évaluation :
3

Representative at the counter had no idea about the Discus Lock discount. Seemed like a miscommunication between management

Teah M.  |  Online Move In 
Évaluation :
1

Terribke location. Never going to use for storage ever again. Uhaul never vacated me after spending 4 weeks basically calling them and being placed on hold. I can assure you if i have a balance on my record i will be contacting a lawyer because no one at that facility gives a hoot. No security gates stay open and they dont check the lot otherwise they would have seen an empty unit that i left them prior to my due date.

andrew s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome W.  |  Online Move In 
Évaluation :
1

My original reservation was cancelled because they had no trucks. Rescheduled me and had to stand in a 2 1/2 hr line because they had no trucks. Luckily by that time somebody returned a truck. Still had to find the keys before I got to rent it. I was in line longer than I had the truck. Terrible experience. The Gm was the only person working in the store. The guys ours where new.

tiffany c.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Taneasha M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY W.  |  Premières impressions 
Évaluation :
5

Great place and great deals

Ronsha J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BERRY H.  |  Premières impressions 
Évaluation :
4

The lot gate doesn't work and is always open. We all know how easy it is to pick locks. Little iffy. Everything else was great though. Great staff!

Jeff R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN C.  |  Premières impressions 
Évaluation :
5

Only thing is the lock left inside for me to use didn't have a key. I had my own lock with me though so it wasn't a big inconvenience

Brandy G.  |  Online Move In 
Évaluation :
5

Great place, great people 👍

STEPHEN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mambaye S.  |  Premières impressions 
Évaluation :
5

The Man was very helpful and very kind

Jamesina H.  |  Premières impressions 
Évaluation :
5

Chris the Manager at the Bardstown facility was the most friendly, helpful and efficient staff member at UHaul I have ever encountered in all the years and different locations I have been to.

Ron F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S.  |  Expérience générale 
Évaluation :
5

Choices had to be made at that time. T.y.

Catherine J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jonesha S.  |  Expérience générale 
Évaluation :
5

Thanks to all of you that work with me Mr William Martin and his wonderful Staff. In Louisville Ky Bardstown Rd

clara f.  |  Expérience générale 
Évaluation :
2

Very unprofessional place from managers to the employees. They always texting and on social media, tone of voice is very disrespectful. FYI THIS FACILITY HAS A BAD MICE PROBLEM!!!!!! The prices for the storage is not worth it.

Auhdonya K.  |  Expérience générale 
Évaluation :
2

Mice got into my stuff, chewed up some things and found a home in my mattress box springs. It was dead and fell out when I put my bed together.

Stacy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S.  |  Premières impressions 
Évaluation :
1

Every time I went in to make a payment on my storage unit, I waited at least 30 minutes to an hour every time. I waited so long once that the person behind the counter promised he would credit my account $25. But then he had "computer issues" and said that he would credit my card the next day. That credit never came. I mentioned it to someone the next month, and they said they would take care of it, but they didn't. I gave up trying to get it back. Overall, it was a horrible experience and I'll never do it again.

Teresa D.  |  Expérience générale 
Évaluation :
5

I Clara Fortson would Like to Thank Mr Martin and his Staff for a wonderful Job they are doing at U_Haul on Bardtown Road Keep up the good work.and a very Thanks to Mr Martin for all he did to help me.

clara f.  |  Premières impressions 
Évaluation :
5

Keep up the Good work.

clara f.  |  Premières impressions 
Évaluation :
5

Storage facility was very clean Staff very friendly and answered all concerns.

John S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamesdaril A.  |  Expérience générale 
Évaluation :
5

Fast and frindley.Staff knows what they are doing. Great Service

John S.  |  Premières impressions 
Évaluation :
1

My U-Haul was being emptied out the next morning after The bill was due 24 hours haven’t even passed five and then they try to charge me and they did charge me a full months rent

Laticia B.  |  Expérience générale 
Évaluation :
5

Chase is awesome, very helpful and very knowledgeable of what I needed! 10 in my book!

Michelle M.  |  Expérience générale 
Évaluation :
4

The staff was friendly and helpful.

FRANDOLYN y.  |  Expérience générale 
Évaluation :
5

Very impressed

JOKUEL B.  |  Expérience générale 
Évaluation :
5

Good experience

CARMEN J.  |  Premières impressions 
Évaluation :
5

Very helpful, pretty fast and efficient. I had a very.good experience with them

CARMEN J.  |  Premières impressions 
Évaluation :
5

The young woman that helped us was so attentive and made sure everything was taken care of. It was a relief to have that care after a long day.

Melya S.  |  Premières impressions 
Évaluation :
5

People were wonderful. Friendly and helpful.

emily t.  |  Premières impressions 
Évaluation :
5

Staff was friendly & patient when handling issues I had with moving & storage.

byron r.  |  Expérience générale 
Évaluation :
5

My sales associate was amazing! She was so helpful & very personable. After a long day of moving my mothers home, When the truck rental was a disaster, she made up for it with great service &attitude!

stacey s.  |  Premières impressions 
Évaluation :
1

I moved my stuff out of there 3-1-10 in yall keep contacting me like I still have stuff in storage in I dont. Charging me for 2 months n my stuff been out of there. Terrible service. Yall dont have a

Latonya h.  |  Expérience générale 
Évaluation :
5

Jeremy and Jessica displayed supreme customer service while assisting me. I couldn't imagine any other professionals getting me through this difficult time.

justin J.  |  Premières impressions 
Évaluation :
5

Five star

german s.  |  Expérience générale 
Évaluation :
5

I was helped by Jasmine both on check in and checkout when using this facility for temporary storage while seeking an apartment and she went above and beyond while providing very friendly service.

Michael B.  |  Expérience générale 
Évaluation :
5

personal front desk service was great. However, this past month there was an issue with billing.

renee z.  |  Expérience générale 
Évaluation :
5

Never had an issue always friendly

DawnMarie F.  |  Expérience générale 
Évaluation :
4

More lighting for the outside units for at night. That and inside 10×10 units have a light in them. It would be nice for outside units also. I work at night. Sometimes I would come to my units at nigh

willis c.  |  Expérience générale 
Évaluation :
5

Very nice and respectable friendly people. Had everything I asked for. Even though I was late bringing the truck back. They were awesome. Being dealing with them for all my needs.

Charles P.  |  Réservation 
Évaluation :
5

Your staff is kind and knowlegable. Your product is a good value. I don't move everyday, I felt like I had friend helping me who knew what they were doing.

Tim H.  |  Réservation 
Évaluation :
5

Jeremy and his staff were more than willing to accomodate all of our requests! He really made the not so pleasing process of moving a really enjoyable experience.

Eugene C.  |  Expérience générale 
Évaluation :
5

Great service great experience. Just wish mileage was 0,55 a mile rather than 1 dollar. Wish storage units was a little cheaper

Juan F.  |  Réservation 
Évaluation :
5

Jeremy the assistant manager was very helpful, kind, had good customer service and he made the reservation process quick and easy i would recommend family and friends

YVETTE C.  |  Réservation 
Évaluation :
5

Love it

DANIEL M.  |  Réservation 
Évaluation :
5

Service was great. Location was convenient. It was a lot more then I could afford for a month to month storage but I only needed it for a month to assist in the move. So it was about convence for me.

Jennifer F.  |  Expérience générale 
Évaluation :
5

Bien

Lester H.  |  Réservation 
Évaluation :
3

A little too expensive for a small space. But moving out the items and cancelling payment was pretty painless. Would recommend if money isn't really an issue

HENRY B.  |  Expérience générale 
Évaluation :
4

Would have liked to be able to access my unit whenever I wanted instead of during business hours. Other than that, I found my time with U-haul to be satisfactory.

catherine j.  |  Expérience générale 
Évaluation :
4

The only reason I did not give an excellent rating was an employing told me I had to close out my storage rooms in person, which was difficult due to this storage rental being for an out of town move.

Donald B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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