Le client n'a pas laissé de commentaire.Shin D.
Customer Reviews for U-Haul Moving & Storage at Barlow Trail
Pour nous contacter
Calgary, AB T2A2N7
(E Of Barlow Tr - 15 Minute Customer Parking Only)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The person who hooked up the trailer and unhooked the trailer when I returned was excellent. Very pleasant and helpful.William C.
Customer have to do lots of work basically an employees job . Checking for all damages plus taking pictures and filling out all on formation up to making sure is ready to go for next customer without their inspection and cleaning . When we picked up the uhall was so dirty outside was not even cleaned . Not sure even if they did sanitizer inside . ðŸ¤". This location used to be really good and helpful. We had to go on icy pathway and keep looking for our uhall. They used to bring it to the front for you and warmed up ready to go and clean . But now barley could see from windows . And headlights were almost no light at night .Mohammad H.
Le client n'a pas laissé de commentaire.Shelby C. | Premières impressions
I overheard several individuals ahead in line having great difficulty with how the rental they had requested being boxed in and how limited the access was. My rental was quite easy, but unsettling while in line.Michael John Z.
It was very difficult to manoeuvre the trailer around the lot. Explanation was not given if fully about what exactly happens when you go to storage area. I went to my locker and a security strap was still on my locker and I did not have tools to remove it. I had to call someone to come as the lot was full of ice snow and water to walk through was difficult. When I opened the locker the alarm went off. Someone turned it off but quickly went about his work and out of my sight. I wasn't sure of what to do. Although this was my experience the staff friendliness and prompt service made up for it.TAMARA T. | Premières impressions
Walked in with no booking. Everyone took care of me very well. The return was very smooth too.Keith S.
The guy outside was amazingAbdullah C.
Excellent customer service as usual, would highly recommend this location !Brent H.
The staff was friendly and helpful. Brady was very helpful and professional helping us after the first truck chosen for us had a problem with one of the tires.Duane B.
Make sure the requested equipment is available.Alan D.
Broken parts on truck, returned with same gas and have pic but still charged for gas.Amyn B.
Le client n'a pas laissé de commentaire.Don M.
The entire lot was frozen icy slush and we risked personal injury everywhere. Also, the vehicle had a check engine light on all the time and a dirty windshield and the counter person acted like she didn't want to be there and didn't help us when we twice asked her if we could pay and throw some small stiff in the garbage bin.Alan N.
Great drop off, very fast and politeDonna P.
Le client n'a pas laissé de commentaire.Nicole R.
I was overcharged for U-Haul van and am not happy with customer service. I feel scammed and ripped off and will not deal with them again.Jennette W.
Front counter staff was friendly. Return guy was awesome.Ronnie L.
Not sure where to begin. Booking process was awful. Booked uhaul then followed up and called two days before my big move across the country to confirm and and mentioned that I'm taking the trailer to BC up the Rockies mountains (in winter). Then I was told the day beforehand (one day later) that the equipment isn't available and I'd have to drive an hour away to pick up the van and auto transport or I could from another company, no other alternative solution were provided. I requested a token gesture of a credit and was told that uhaul doesn't do that either. Not like I had a choice, I can't reschedule the move a day beforehand for uhaul. I then get to said rescheduled location was told I needed to wait as the van I booked the transmission â€œblew upâ€ according to the employee. Finally they find me a van that works, hook up the auto transport trailer and a fuse goes on the truck because the AT shorted the truckâ€¦. That's not confidence inspiring when I'm taking the uhaul 700km over high mountain passes in winter. After that I had all season tires on the uhaul, which is illegal when driving to BC in winter, only winter tire allowed. In total I spend over 2 hours waiting on uhaul employees. I doubt I will ever rent from uhaul again and I will likely recommend that other do not in the future.Brandon H.
Très professionnel et serviable!Jack S.
Le client n'a pas laissé de commentaire.John L.
Absolutely disgusting, there was French fries on the floor, juice or something sticky all over the console. Considering we are in a pandemic one would think some basic cleaning would have be done before renting out the vehicle.Ryan P.
You have the receipt is such small printing and you can't zoom in . The app needs to be updated Slowest computer servers ever.Paul G.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Paul G.
Le client n'a pas laissé de commentaire.Claudia C.
None requiredMark P.
Le client n'a pas laissé de commentaire.TAMMY H.
Le client n'a pas laissé de commentaire.Robert Y.
Le client n'a pas laissé de commentaire.Shirley L. | Expérience générale
Le client n'a pas laissé de commentaire.Stuart W.
Longer ramp on the 26 foot truck. Was too short and thus too steepRobert M.
Le client n'a pas laissé de commentaire.Suzanne A.
Communication could be better.James S. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas M.
The only issue I had here was there was a line to drop off vehicles/equipment. But no one was servicing the customers with it. Had to go inside and they had to find someone to do it. Not a big deal or anything. Still great serviceSatchel C.
Convenient, friendly, very helpful staff. We had a hard time locating the truck as it was parked nowhere near where it was supposed to be. Completely on the opposite side of the lot. Not very convenient when it's 30 below zero outside. Perhaps updating the map system more often would help the girls to give proper directions. I rent from here quite often and will continue to.Robin L.
Le client n'a pas laissé de commentaire.CHRISTOPHER W.
Le client n'a pas laissé de commentaire.bill M.
Have the truck ready for us at the door, rather than having us walk around the lot looking for it and having to brush the snow off and warm it up.Noelle M.
Le client n'a pas laissé de commentaire.Gamtesa K.
Le client n'a pas laissé de commentaire.David A.
It was weird to have a booking to pick the truck up at 10am but then you gotta wait in line to get it. I technically didn't have the truck in my possession till 10:30. Staff seem like they wanna die to be honest it was a heavy environment.Logan D.
Serial number on the truck should be clear.We were Having hard time to look @ it.Serial no Was cover by snow.Staff was nice.Lam W.
It was unclear where to park the return vehicle and it was difficult to find staff to assist.Maureen R.
No One have told us about the vehicle. It's not 4 by 4 or 4 wheel drive. So If I have not experience with truck's I wouldn't notice it rear wheel drive. The mean thing I would to share with you is hard to drive these kind of vehicles in hills especially in snowy areaâ€¦ Thank you so muchAbdulhamid B.
In and out! Thank you :)Minh Ca L.
Great service, excellent staff! We were in and out with the keys to a clean and well maintained 26 foot truck. Merci.Royal M.
Le client n'a pas laissé de commentaire.Brad G.
They forgot to give me the appliance dolly I wanted.Don S.
Igor. Great service. Polite. Smile. I appreciate. Your thanking me for dropping off a clean truck. You rock!!!Lorne D.
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.Noah K.
These U-Haul trucks should have backup cameras. I'm not used to driving something that big and was quite nervous.Jared S.
One of the best place to get rented car affordable.also the assistance are vary niceYonas Z.
Agent changes our reservation saying we don't need the storage unit that big. We needed a big one and when the stuff doesn't fit the y sat they don't have bigger units and we have nowhere to put our stuff. Will not use uhaul againMichaelle A. | Premières impressions
Le client n'a pas laissé de commentaire.Freweini T.
After management changed location became great place to deal with. Specially want to say thank you to girls at the desks, great service.Oleksandr D.
Le client n'a pas laissé de commentaire.Mike L.
Le client n'a pas laissé de commentaire.DAVIDKNIGHT E.
Le client n'a pas laissé de commentaire.Chun W.
Exceptional!Minh ca L.
Le client n'a pas laissé de commentaire.Quinton S.
The trailer was disgustingly dirty both inside and out. The inside walls and door were covered in dirt and transferee to everything that we loaded. The outside of the trailer was caked in dirt and mud. I'm betting the trailer hasn't had a bath in months. Disappointed that we have to wash everything that was loaded inside.Dwayne S.
snow was not cleaned off vehicle, vehicle was cold, window left slightly open so driver's seat had snow on it, engine trouble light was on, one agent said it was spark plugs -- not to worry -- another agent said it was a tire sensor -- not to worry. Could not use app to check out as battery on cell phone had drained. No other way to check out after hours. Not a senior friendly business. Multiple other issues re: storage. Kids who work there are friendly and courteous as is manager but service is crap.Edward S.
Le client n'a pas laissé de commentaire.Monique C.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Jennette w. | Premières impressions
some of your flee require e85 ethanol fuel. it would be useful to inform renters that it's safe to use regular gas to top their renal up before it's returned.Brian H.
Le client n'a pas laissé de commentaire.Nayel E.
nothing the staff went above and beyound excellant in every wayDorothy T.
Upon returning after hours the online uhaul program would not permit me to complete the check in because the online site was not accepting my pictures. It had to be a live picture. Fix this program please. On top of that it was -30Â°C and the online chat guy took forever to answer back. Dude! I'm literally freezing to death can you hurry up? Only good thing about this was I got an extension on return time because it was snowing that day and there were traffic jams and accidents from hell on the road.Karen T.
Should have 24hr parking available for customers hauling by them selves. Like me, I was allowed to leave my vehicle up to 9pm only. So I have to rush unloading the truck so I can circle back and get my car. They allowed me to leave the truck in their compound overnight though, so that helps. Then I came back the next morning 7am for the return process. If I wasn't able to finish unloading before 9pm I have to ride uber to pick up my car then the next morning drive and return the truck, then ride uber again to go home. I need to go all that trouble because I wanted to return the car dolly first for several reasons like parking, easy unloading, backing up the truck, etc.Harvey M.
Helpful staff was truly appreciated thumbs up!Lionel D.
Give my money back for your unprofessional business, rented the 10 foot today and surprisingly by the time I got there all the truck was covered by thick snow. Please management change your tires to winter tires, I almost got hit 3 times, span everytime I stop and stuck in the very light snow level. Please care about our life and security too beside only care about money and moneyAlam D.
Le client n'a pas laissé de commentaire.hai bo L.
Le client n'a pas laissé de commentaire.Dileep R.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.Janice R S.
Le client n'a pas laissé de commentaire.Gabriel T.
Le client n'a pas laissé de commentaire.Tammy N.
Le client n'a pas laissé de commentaire.Monica W. | Expérience générale
This location has a very friendly and professional staff, especially,Hilary Faye Orpilla your front desk representative who gave us helpful details about the rental. Two young men who helped to load the car on the transport are very hard working peopleRodolfo H.
Le client n'a pas laissé de commentaire.Micheal F.
Girls inside were really friendly, helpful and quick at getting me in and out. Brady (I think) was excellent hooking up the trailer for me. He was super friendly and answered my questions. Great customer service all around. I would 100 % return to this location in the future.Vincent P.
The truck's tires were pretty bare and it made for unsafe driving. In a city with snow, ice, and winter. The tires should be suitable for the conditions. Luckily we have experience driving trucks, a person that did not would have a horrible time.Jesse D.
When I reserved my truck I was not told about the extra fees such as the deposit or the weekly to weekend fees that were sprung on me in person. I was told it was going to be $40 and than 0,79 cents a km on top of what we all ready have to pay for gas it was more like $100 and 0,99 per km great services but maybe have the prices very upfront and knowledge enough to recognize we weren't using it during the week but during the weekend. Other then that an overall great experience.Justin L.
We received an excellent service from everyone in this location Hilary Faye Orpilla, your front desk representative, was very professional,friendly and helpful. She explained everything about the rental clearly. The two young men who helped to load the car on the transport are very hard working people. Thanks a lot for everythingRodolfo H.
Le client n'a pas laissé de commentaire.Leo F.
Le client n'a pas laissé de commentaire.Wesley G.
The staff were friendly and and good it was not their fault the computer kept going down while I was trying to rent a they gave me three different vans that were dirty. All three needed air in the tires. The first one I got had less gas in it thatwas on the sheet. The staff are the only reason I probably would come back to that locationPaul V.
Le client n'a pas laissé de commentaire.RAM S.
Le client n'a pas laissé de commentaire.LAWRENCE G. | Expérience générale
The only thing I didn't enjoy was that I had to go find the truck in a large lot. Last time I used Uhaul the truck was started and ready to go. Had to waste 15-30 minutes finding truck and warming it up to driveTodd P.
Can't say anything good or bad. If it would be my choice, I would never pick this location. It was absolutely inconvenient for me.Volodymyr S.
The service was good and cheap. I like it!Kauot A.
Parking area needs more room to move trucks around and better system for where the units are parked.Robert R.
Nice truck, just dirty from previous rental on the exterior. But would rent from them again.Wayne P.
I had to pay for rental bins in US dollars (for some unknown reason) on line at the time of booking. Then I had to pay another fee for them at the store. The clerk could not explain why or what the second fee was for. I then had to go get the bins from a dingy storage building where they were scattered everywhere. I had to dump sand or something out of several of them.Daniel F.
Le client n'a pas laissé de commentaire.Mabel A.
I wasn't advised of the non 24 hour access of my storage unit when I originally signed up, and I didn't know that I had to swipe my access card to check in/check out. Just a little information would of been niceBenjamin S. | Premières impressions
Le client n'a pas laissé de commentaire.Armand B.
The staff were amazing, friendly, and helpful! My only issue with the facility was due to security of the site ( The area can get kind of scummy, and it did cause my wife issue to the point she wouldn't go alone) And because of this very same issue, the facility was often blocked off and locked due to security concerns, good on the staff for realizing that was necessary for customer safety, but kinda negated the 24 hour secure storage access portion. The facility was great, the staff were phenomenal and we will 100 % be using this location in the future!Troy Dana N. | Expérience générale
Paying for rental bins was awkward. You must pay at the time of booking on the website (in US dollars??) and then there was a second charge also in US dollars at the time of pickup that the clerk could not explain. The only good part was that there was someone there to help hook up the trailer. I was also not told about how the after hours return works. I dropped off the trailer and went home, then logged on to register the return, only then to find that I have to physically be there and submit photos.Daniel F.
All was greatJoshua C.
Arrived to pick up our uhual at 8:30. Doors locked no one there. We ended up not getting out uhaul until 9:45 when someone finally arrived to open. We also paid for a dolly, but there wasn't one in the uhaul.Kylie K. | Premières impressions
It was a good first time experienceDoug G.
Gas was not at the level the clerk indicated on paperwork, and truck was very noisy, muffler issuesDeborah G.
Nothing. Experience was excellent. Maybe need more space on the lot for maneuvering because the lot was quite full.Cameron T.
Le client n'a pas laissé de commentaire.Charlene A. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel B. | Premières impressions
Le client n'a pas laissé de commentaire.Dean H. | Expérience générale
Le client n'a pas laissé de commentaire.Jojo C. | Premières impressions
The pad did not work to prevent the alarm. The day I wanted to move out, Nov 12, the elevator wasn't working I had to change everything the rental of the Uhaul and workers for Nov 13. However things worked ok next day. Thank you, Mariammariam w. | Expérience générale
Le client n'a pas laissé de commentaire.Sherri-Ann B. | Premières impressions
Thanks for a great place and helpful staff from renting pods, trucks and storage for any occasion!!!!Ramona L. | Expérience générale
First time storage rental so nothing for comparison. Ended up using the unit for about a week and only 2 days of actual storage.Teresa M. | Expérience générale
Le client n'a pas laissé de commentaire.Ekaterina P. | Expérience générale
Pas de chariot de disponible, ascenseur brisés, impossible de rentrer avec un camion dans la cour pour décharger le camion de déménagement. J'ai du annuler ma réservation de storage et aller voir ailleursPatrick B. | Online Move In
Need friendlier and more helpful staff. Waiting 15 minutes while they figure out your card isn't acceptable. Lots off staff moving trucks around but very little in the office.dan M. | Expérience générale
Hard to grade as a first time user with nothing for comparisonTeresa M. | Premières impressions
Le client n'a pas laissé de commentaire.Laura S. | Expérience générale
Le client n'a pas laissé de commentaire.Chris N. | Premières impressions
At the time of move-in the alarm went off several times while we were inside because some people did not enter their code when coming into the building. At 7 pm when the location was closing I was still in the building and by myself. I knew the location was closing but didn't expect the alarm to go off. When the alarm went off it startled me and caused me to have a panic attack. That was due to a previous experience at my workplace when my alarm code was not yet activated so entering it cause the alarm to activate which led to police being dispatched with weapons pulled. Fortunately other family was there for me to contact. When I called them my daughter was told by an employee that it was because the building was locked but our code was entered so we were okay to be there an police would not be sent. Other than the alarm issue, the move-in was exceptional. It is also impressive to see the recycling area to reduce stuff going into the landfill and helping others obtain possible needed items.KATHY S. | Online Move In
Le client n'a pas laissé de commentaire.mohac e. | Expérience générale
Zaman and his team are very friendly and very willing to help you with all of your moving needs. We had a great experience with this Uhaul location and we will continue to use their services in the future. Merci.marlie v. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline L. | Premières impressions
It was very hard to drive in due to all the equipment all over the place no organization when it was time to move out there was only two trollies for everyone to use so I had to carry a lot of my stuff. There was a mixup with my first payment and The manager would not come down to talk to us staff was not helpful at allMargaret W. | Expérience générale
Very well organized and staff very helpful Thanks, Mariammariam w. | Premières impressions
Had several bad experiences previous to this. For example I thought I had reserved a unit at Barlow Trail, drove from Edmnonton 4 hours with a 15 footer U Haul truck, hired two young men from your moving company, arrived around 3:30 pm and was told there was no reservation for me even though I had spoken 3 different staff in 3 different call centres who told me that my unit at Barlow was reserved but staff at Barlow said it was not. I was forced to go across the street to PS Storage and pay an outrageous amount for a unit. I was quite angry at U Haul and while write the CEO later. This time the experience at Barlwo was much better. I was served by manager, first name Shea who is excellent to deal with. Merci.Edward S. | Premières impressions
Faced a small issue of having limited access hours on Thanks Giving.jagadeesh m. | Premières impressions
The person that checked me in had no idea what she was doing. She kept asking other staff for help and it was clear from their reaction that it's a regular issue and that they did not feel like helping her anymoreStanislav A. | Premières impressions
The staff at this location are amazing.Adriana R. | Premières impressions
Le client n'a pas laissé de commentaire.zachary p. | Premières impressions
This location provides timely service unlike most locations that often feel understaffed and leave you waiting in line for quite some time. The process was simple and completed in a very timely manner. This is the most cost-effective storage solution we could find in the city and it is located in a very central location. I'd definitely recommend this storage solution to others. Thank you Barlow team!marlie v. | Premières impressions
Called the local uhaul number and waited on hold for 56 minutes, which is unacceptable. also was unable to add insurance at the time of booking so a lock was not waiting for me upon arrivalSarah O. | Online Move In
Upon renting my unit and being assured move in was complete, I attempted to access my unit within my access time. Sadly, I was denied. I spent the next hour on the phone outside of my prospective locker trying to gain access, but nobody was able to help. I was told to return the next day during office hours. The following day I returned to the store, where they issued me a swipe card and assured me I would have no issues moving forward. Which was great, until I showed up last night in desperate need of accessing my items in storage. Again, my pass code didn't work, nor did my swipe card. Luckily a kind gentleman let me in the building, where I went quickly to my unit and unlocked it to discover THE UNITS AREN'T EVEN ALARMED! DEALING WITH UHAUL has been the most useless experience ever! Not to mention the HUNDREDS of dollars I've had to pay due to their broken promises again and again. I'm very fed upMary L. | Online Move In
They guy at the desk was very helpful and did a great job sorting things out for meMike L. | Premières impressions
Staff is friendly however they need to work on their accesses I haven't been able to get into my locker with my card or code since I got it, I've always had to go to the desk tell them they tell me its a error with their system and there's nothing they can do so just sit there and let the alarm go off. So if somebody broke into my unit they'd just assume it was me and I pay 150 a month and I can only access my locker during store hours and thats it. This has made the move in process very very very hardTonilyn R. | Online Move In
Me gusta el hecho de que todo esta muy limpio y si ya no nesecitamos el estacionas nos devuelven el dinero esta es la segued a ves k uso sus serviciosMaria M. | Premières impressions
Le client n'a pas laissé de commentaire.Drew E. | Premières impressions
More staff would have been helpful - 1 h waiting in line, with sometimes only one person having to handle all the customers ( And that at 9 am at the proposed pickup time); Also - don't see point of onlinecheckin, which we did, if check-in for uhaul and storage still takes over 1/2 h at thecounter. But on the other hand: courteous and helpful staff at checkin - storage manager Even took time out from her busy schedule to show us the facilities, which were clean and well maintained. Overall- quite good experience despite wait time! Merci.Max M. | Premières impressions
Le client n'a pas laissé de commentaire.bradly m. | Expérience générale
Excellent team , little glitch in the central system, other wise great. The account manager Valerie handled it like a pro...AL-KARIM W. | Premières impressions
The younger girl that was working was extremely rude and seemed unhelpful with the lady setting us up who was new and didn't know what she was doing. The whole experience was pretty uncomfortable.Jaime Raye N. | Premières impressions
Very kindcarlson k. | Premières impressions
Very friendly and efficient service. I had no issue dropping of my trailer and getting my storage locker. Very helpful staff.Desmond S. | Premières impressions
The people are very helpful and nice.carol ann w. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.