Évaluations des clients U-Haul Moving & Storage at Beal Pkwy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Beal Pkwy

Cote générale :

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Kim G.
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Le client n'a pas laissé de commentaire.

Charles G.
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Le client n'a pas laissé de commentaire.

David C.
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List the ENTIRE requirements for dropping off a truck after-hours, up front. I went to put the key into the drop-off slot, then realized that I needed to access the U-Haul website to complete the process, which was annoying enough. But then, every time I thought I was finished, there was another step (record the mileage, enter the fuel level, take a picture of the dashboard, take a picture of the cab, take a picture of the cargo hold, etc.). It was maddening! At the end of a LOOONG day, the LAST thing I wanted to be doing was a bunch of nonsense that was just going to be done again by the staff at this location. (Seriously - what is the point of all the pictures, when the local staff is just going to validate the condition of the truck anyway?!) VERY frustrating!!

MARCIAL M.
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Le client n'a pas laissé de commentaire.

EFRAIN R.
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Great customer service

THOMAS H.
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Le client n'a pas laissé de commentaire.

Kevin S.
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Le client n'a pas laissé de commentaire.

Daisy S.
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Quick fast and friendly service!

nancy B.
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Le client n'a pas laissé de commentaire.

Dana M.
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Pat and David were so amazing, I can't say enough good things about both of them

PENNY S.
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I just want to commend Houston Lake Uhaul office. They went above and beyond to get my box to me. They parked on a steep narrow paved side road and used the donkey to bring my box up a steep gravel snow covered driveway. You have some wonderful employees! Thanks and great job to Sandy, Novella and Rick. You really helped an old lady out! I'm not sure if I have any damages as my box was damaged in Detroit area. But the crew at Houghton Lake is awesome!

DANIEL M.
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Le client n'a pas laissé de commentaire.

Jason H.
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Le client n'a pas laissé de commentaire.

ALEJANDRO D.
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More staff. Place seems very busy.

TIMOTHY M.
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This FWB location does this for a living and were very professional and helpful

CHARLESJACKSON B.
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Le client n'a pas laissé de commentaire.

Jennifer R.
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Perhaps checking anything of safety before someone gets on the road. I think it's sad that they leave these old tires on until they blow. I wasn't on the road for probably 10 mi and I had a blowout on the U-Haul truck while pulling my car. I then waited for over 4 hours for two different vendors to come change four tires that were deemed unsafe and it would blow at any time per the vendors who fixed the tires. They said it was not safe to continue any farther on these tires. This messed up my whole trip. I had to cancel plans and make others. So now it's night and I'm not driving at night with this thing. So I find the closest hotel not 15 minutes from my house that I've now packed up and moved out of. I was not planning on staying at a hotel and nor did I have that expense set aside. My dog almost had a nervous breakdown. We were sitting underneath the Jets taking off every minute or two. Semis whizzing by and not to mention all the noise and motions of the truck the guys made with changing the 4 dually tires. From the large air compressors to air tools, jacks etc. I tried to call to voice my concerns to customer service only to sit on hold many times for several minutes and did not have time. I fully intend on reaching out to customer service for a full refund in addition to my hotel stay and perhaps gas expense. Will never happen again! I have always hired movers and questioned when I was driving down the road why hadn't I ever done this sooner? It wasn't 2 minutes later that tire blew and I had my answer! Signed a very dissatisfied customer.

DANIEL D.
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Le client n'a pas laissé de commentaire.

tarrah L.
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Le client n'a pas laissé de commentaire.

Scott F.
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Le client n'a pas laissé de commentaire.

DENNIS M.
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Poor experience. I will not return to this location

MICHELLE R.
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Le client n'a pas laissé de commentaire.

DAVID U.
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I ordered a furniture dolly and a set of blankets for my rental. Those were were not provided. The trailer tires were unbalanced and one tire blew out on I-10 outside Defuniak Springs. This impacted my labor arrangements at the delivery point causing increased costs. Tire condition shoukd be checked more closely and balancing of tires needs management emphasis.

RAQUEL O.
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Le client n'a pas laissé de commentaire.

PATRICIA M.
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When I called for location to drop off the U-Haul I was told I had to go 45 minutes away. I explained about the discount that I didn't receive because I said no I didn't want to go to 45 minutes away the 1 1/2 hour round trip to drop off. The dispatcher gave me the discount which pleased to me.

MATTHEW M.
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Le client n'a pas laissé de commentaire.

Kenneth W.
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Le client n'a pas laissé de commentaire.

kent J.
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Le client n'a pas laissé de commentaire.

randy H.
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Was told that I should have taken a screenshot of dash to prove the gas amt. was told needed to bring it back with a 1/4 tank so i stopped before turning it in and added enough gas but then William at dropoff said paper work shows 5/16 so he charged me additional $12.50 for fuel. I just spent over $1,000 in last 3 days with U-Haul . Can you send me Penske's phone number?

Michael M.
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Le client n'a pas laissé de commentaire.

Hyders C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kimberly B.
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Le client n'a pas laissé de commentaire.

Harlan Y.
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Le client n'a pas laissé de commentaire.

DARIN E.
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Le client n'a pas laissé de commentaire.

RAYMOND O.
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Le client n'a pas laissé de commentaire.

tony D.
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Love UHAUL!

CORY S.
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Le client n'a pas laissé de commentaire.

DEVIN S.
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Make sure the gas is filled to where it needs to be. Ours was not but the sweet lady at the counter worked it out with us. Super friendly and helpful staff.

MICHAEL A.
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Le client n'a pas laissé de commentaire.

Joseph A.
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The gentleman who took back the equipment was great. The woman who rented out the equipment was very kind.

WALTER T.
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Very kind to my and very helpful.

CHELSEA M.
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We had issues with the light wiring multiple times during our trip. The lights would flicker and then running lights completely stopped so we had to stop at 1am for an emergency light for the back

rhonda B.
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The folks I dealt with were outstanding, April, Pat and Corte were fantastic! Thank you all!!

Janie N.
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Manager is under to much stress and it show when she talk to people..

William V.
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I was very pleased with the service I was given.

Keith B.
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Quick in and out. Great Service.

VICKI-LYNN O.
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Le client n'a pas laissé de commentaire.

JAMES J.
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Le client n'a pas laissé de commentaire.

Kristian D.
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Le client n'a pas laissé de commentaire.

STACY C.
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Le client n'a pas laissé de commentaire.

JOHNROBERT D.
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Le client n'a pas laissé de commentaire.

JAMES S.
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Don't understand the Don't unhook the trailer between pick up and drop off rule . Kind of a problem. But overall a good experience.

MAURICE L.
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Le client n'a pas laissé de commentaire.

KOWANDA F.
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Le client n'a pas laissé de commentaire.

Cassandra S.
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Quick easy experience

KIRKLAND N.
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Le client n'a pas laissé de commentaire.

Debra L.
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My overall experience with the U-HAUL Moving and storage on 631 N Beal PKWY FWB, FL. was excellent. I recommend doing the "express check-in" prior to picking up your vehicle..it was a real time-saver. VR Jay M. Lalik Sr.

ALAN D.
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I went to 3 dealers in Destin who would not accept dropping off the trailer. I had to drive30 minutes away to Fort Walton to drop off trailer. This was very frustrating after 8 hours on the road. I don't understand why dealers won't accept drop offs?

Kathryn D.
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Le client n'a pas laissé de commentaire.

james A.
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The process was easy and painless, check in online was simple with step by step instructions, truck was ready to go when we arrived. Employees do their job well!

SVEN H.
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The truck was in poor shape with several warning lamps on and a loud wind sound when driving. Customer service was quite poor as well. Will never rent or use this location again, possibly UHAUL as a company.

CHRISTINA F.
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Le client n'a pas laissé de commentaire.

ANNABEL G.
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i would advice my friends not to rent long haul from uhaul as we were given damaged equipment which lead to breakdown of 20 hrs in no man area. damaged fender busted tire on highway which could had lead to major accident and life threatening situation

Sherrie S.
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Very nice staff! Joe was awesome! However, it was a CLUSTER!!! Had to wait in line for a very long time. Just to be directed to a different location which apparently is their new location! Nothing available at this location... so let me direct you to the OTHER location in town which coincidentally is our new location as well. Then when u get there and wait in line forever u will be charged a late fee because u "checked in late".......Seriously? Good, nice people....but "Hello" not my fault!!!!!! Own this.... same company.... not my fault

Michael F.
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We left the trailer after-hours, but didn't know they'd charge us a fee for that. We've rented several trailers from U-Haul and never encountered that night drop off fee before :-(

STEWART M.
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Le client n'a pas laissé de commentaire.

WILLIAM J.
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Le client n'a pas laissé de commentaire.

SHON K.
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We have rented from this location many times. Purchased countless merchandise as well. This visit was by far the worst one yet. The counter person was not only rude, but acted completely bothered that she had to work.

SORA W.
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Ive had to rent a Uhaul twice in a week due to a move and each time I cane in I was greeted nicely and warm. Mr William and Colin were very helpful! I would recommend this Uhaul and they didn't overcharge me which I appreciate.

TIMOTHY T.
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Le client n'a pas laissé de commentaire.

Melinda P.
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Le client n'a pas laissé de commentaire.

Ronald M.
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everything was good

Cathy B.
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Le client n'a pas laissé de commentaire.

Leigh M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michael F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Vicki-Lynn O.
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Le client n'a pas laissé de commentaire.

Kirkland N.
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Le client n'a pas laissé de commentaire.

Joe D.
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Le client n'a pas laissé de commentaire.

LORI H.
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The young man that waited on me was very friendly.

Charles G.
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Le client n'a pas laissé de commentaire.

Caroline G.
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Le client n'a pas laissé de commentaire.

Gina S.
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Le client n'a pas laissé de commentaire.

ROLAND G.
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Le client n'a pas laissé de commentaire.

Clifford C.
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My only complaint is that the rental process took WAY TOO MUCH TIME. I had to do a long list of things myself using my cell phone connected to the internet. I am 75 years old and do not need to do all that malarkey. I should be able to give the clerk my drivers license and credit card and be gone in 15 minutes. Instead I wasted an additional half hour of my time (45 minutes total) that I needed to be loading the trailer. You folks at corporate need to change this procedure!

Laurence B.
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Le client n'a pas laissé de commentaire.

Douglas K.
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Le client n'a pas laissé de commentaire.

Michael R.
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Just keep doing what you are doing

kim B.
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Le client n'a pas laissé de commentaire.

Nathan W.
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More customer service rep s

William V.
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Le client n'a pas laissé de commentaire.

cory r. | Expérience générale |
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Office staff tends to be difficult when you speak with them. Not all that friendly and lied when we originally signed up for unit. Happy to be gone won't come back if I need storage again.

James K.
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Le client n'a pas laissé de commentaire.

Mark T.
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Le client n'a pas laissé de commentaire.

BARBARA S.
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Le client n'a pas laissé de commentaire.

Gregory R.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Danice P.
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I like this u-haul location they are always so friendly and always have what is needed.

roger L.
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Le client n'a pas laissé de commentaire.

Brian G.
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Le client n'a pas laissé de commentaire.

CAROLYN T.
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Le client n'a pas laissé de commentaire.

Mark G.
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In and out, no fuss, no problems.

Paul S.
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Everyone was extremely helpful and pleasant to speak with.

WILLIAM H.
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More vans. Staff was very nice and explained everything needed to know. Thanks for the help William

LUCIANO D.
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Superb service provided by the U-Haul associate. He was friendly and went extra mile to offer the best service.

lynn Z. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dieter B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

julie o. | Expérience générale |
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I left because there was no more security they said lightning hit it anybody can walk in there and steal crap I have some expensive stuff in there did not feel secure

Dieter B. | Premières impressions |
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Price service relation is excellent

Swinston A. | Expérience générale |
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April the manager was awesome.

jorge c. | Expérience générale |
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Altamente agradecidos por su servicio.Es tiempo de irnos pero fue un placer contar con ustedes Gracias.

kevin r. | Premières impressions |
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Good people who will meet your needs for Storage. No lighting in the climate controlled units & no electrical access near the units exist that I know of. This addition would be very helpful to tenants. That's my only suggestion. The staff is VERY HELPFULL and knowledgable. Best facility for Climate controlled units &24hr. access I found in FWB. If lighting or electrical access was added this would be the PREMIERE storage facility of FWB. My personal Thanks to the April & the staff. Kevin Riner Thanks to every employee

Eric E. | Expérience générale |
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Great, professional staff. Very accommodating and very good communication!

Sean H. | Premières impressions |
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Easiest part of my move was getting the storage unit and doing my rental return here. Excellent management and excellent staff!

Gary A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MIKE P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert C. | Premières impressions |
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Worst experience I've had. Will never recommend this uhaul. Extremely unprofessional. Only now that they want feedback have they found the time to email me. After 3 emails threatening me with no reply to my responses. They completely ignored me.

Robert C. | Expérience générale |
Évaluation :

The lack of respect was amazing. Being sent emails threatening me to pay after a month of waiting for my move out request to be processed was horrible. Not one response to my emails was inappropriate. I'm disappointed in uhaul.

jennifer v. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kevin F. | Premières impressions |
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Justus was the most professional and helpful person I’ve worked with in a long time. Truly a pleasure to do business with and a great asset to your team.

Michele M. | Expérience générale |
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Customer service is extremely poor. The manager April is very unprofessional. Uhaul charged my card and I never authorized payment April claims she reversed the charges and states she sent an email when the reversal was completed, I never received an email until after I notified her and I received the email 4 times after I spoke with her questioning the reversal. The reversal should have already hit my bank that hasn’t happened. I will never use this place ever again!

Richard O. | Expérience générale |
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The staff was very friendly and helpful!

SHERYL R. | Expérience générale |
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The manager at this place is a very kind lady. She was always so helpful, respectful of people, and easy to work with.

john m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mitchel M. | Expérience générale |
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April and the staff were amazing. Any issue was corrected immediately and efficiently.

Debra R. | Expérience générale |
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The staff was amazing and extremely customer friendly.

Laura C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Laura C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

George T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

David M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Clara O. | Premières impressions |
Évaluation :

First to clarify question 2. Friendly yes, helpful no until I insisted I am not leaving unit unsecured and they had to fix somewhat. Question 3: unit clean except rat poison box in unit, facility clean except broken old drywall outside another unit with nails in it that we had to dry/park by. check in to unload our Uhaul cargo trailer into a storage unit we were told we couldn't drop it at that facility after being told we could via email confirmation and had to take it somewhere else. Then after unloading went to lock the unit and the whole metal plate with slide bolt came off in my hand. It was broken and I couldn't secure my unit. I took pictures. Walked up to office was told by young man he couldn't fix it and to call his manager , cell number on her card, which wasn't on card, who had left for the day. He had to call, don't know what she said. I told him I'm not leaving my unit unsecured and I told a woman at customer service number that me and my 79 yr old mother who just unloaded we're NOT moving it to another unit! It's now around 5pm. He then gets tools and repairs to best he can. Put my lock on. The facility is not gated and I told him uhaul will be responsible for any loss of our belongings. He said a new bolt will be put on today. Not sure how that's going to happen unless I take the lock off?? Haven't been contacted today yet. Facility extremely busy at 5:30pm. Inside 6 people in line, 1 clerk. Outside 4 uhaul trucks in line to be dropped off. 2 guys outside one of which was the guy trying to fix my units lock. They all looked extremely frustrated. They let us return the trailer there at this point. We paid approx $120. For the unit which is not secure. We are moving out in a month when we rent another Uhaul truck?? to Pa from Fl.

Sandy R. | Premières impressions |
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Staff was really helpful

Jillian I. | Expérience générale |
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From the day I stepped in to rent my storage unit the staff was less than friendly. No time when I had to talk to the staff were they at all wanting to help.

Tom E. | Expérience générale |
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I'm not to happy about getting an email the other day that said I'm being charged a late fee for my storage locker. I checked out of that locker on the 9th of Jan.

Jessica E. | Premières impressions |
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The staff was extremely helpful and my storage rental went smoothly.

Jillian I. | Premières impressions |
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The customer service at this location was the worst I have ever encountered. The girl who helped me was very rude and annoyed with any question I had regarding my storage unit and the process of retur

Charles G. | Expérience générale |
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I wasn't charged my auto pay on time, then was charged a week in a half later. My bank account was low and I'm an 100% servive connected disabled veteran and only get paid once a month. Was draw negat

JESSE F. | Expérience générale |
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Everyone was friendly and tentative to the customers.

Tom E. | Premières impressions |
Évaluation :

n/a

Cody D. | Premières impressions |
Évaluation :

Professional, personable staff. Well kept facilities with quite a few options for those who want to rent equipment or store personal items. It was easy to return the trailer/store my belongings.

Tom L. | Premières impressions |
Évaluation :

I did already. Please stop the emails!!

MARCUS H. | Premières impressions |
Évaluation :

Everyone went above and beyond to accommodate our particular needs. I couldn’t have asked for better service.

RYAN T. | Expérience générale |
Évaluation :

Incredibly helpful and accommodating throughout the entire rental process.

daniel m. | Premières impressions |
Évaluation :

Customer service was outstanding.

Kevin S. | Expérience générale |
Évaluation :

Very professional and organized staff. We really appreciate the kindness and quick service in our stressful moving situation. The rates are very reasonable as well. Thanks for everything.

matthew k. | Premières impressions |
Évaluation :

Great place, helpful staff

Jennifer G. | Premières impressions |
Évaluation :

the people there are very nice and helped me out in getting a storage unit . they have great customer service skills

james m. | Expérience générale |
Évaluation :

Just nice friendly people who got the job done.

Hector R. | Premières impressions |
Évaluation :

The ladies at Beal Pkwy Uhaul were attentive and professional. They made the ending stage of a Colorado move very pleasant. My valuable possessions are safe and secure. Thank you ladies..!!

Louise S. | Expérience générale |
Évaluation :

Great

Thomas H. | Premières impressions |
Évaluation :

The guys at the storage on Beal Street were awesome - I'm pretty much disabled and when they realized that - they went out of their way to accoomadate me and even brought us bottlles of water

Carla T. | Expérience générale |
Évaluation :

The staff was super friendly. The girl that help me with my drop off was amazing...

Jessica F. | Expérience générale |
Évaluation :

The staff was extra helpful and efficient upon check in and check out.

Melvin H. | Expérience générale |
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The location is hard to get out of due to the location being on a curve and having vehicles lined up along the front. It is a very busy location. The staff is very friendly and helpful.

Jeff P. | Expérience générale |
Évaluation :

Thanks

Sean W. | Expérience générale |
Évaluation :

Lights in unit would be nice. Otherwise excellent!

John C. | Expérience générale |
Évaluation :

Great place to store your stuff.

SAMUEL O. | Expérience générale |
Évaluation :

Great service.

CAMILLA J. | Premières impressions |
Évaluation :

April was Fantastic

JAN F. | Expérience générale |
Évaluation :

Savanah was very knowledgeably and helpful on the receiving end of my daughters UBox delivery. We were so thankful for her help! Awesome service and overall, the UBox experience was great!

RICHARD W. | Expérience générale |
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April has done an outstanding job throughout the many years I have used her location. I highly recommend it! April has communicated very effectively on each occasion I have had to talk with her.

Kimberly C. | Expérience générale |
Évaluation :

Wonderful experience. Thank you.

William F. | Premières impressions |
Évaluation :

First time ever using Uhaul, did a cross state move. Staff was helpful and friendly, even with getting the 30 free storage.

Kimberly C. | Premières impressions |
Évaluation :

I had an excellent experience. April was accommodating and friendly. Thank you.

NICK G. | Expérience générale |
Évaluation :

April and her staff were very helpful and friendly while walking me through this process.

Debra F. | Expérience générale |
Évaluation :

Always helpful and kind. When my husband collapsed at work and then hospitalized they were so kind and understanding.

brian d. | Expérience générale |
Évaluation :

You all made it a very pleasant experince

Walter K. | Expérience générale |
Évaluation :

Never use the internet to order materials and pay for them. Since you have to pay in the store as well you get double charged and the only way to get a refund is to travel back to the facility.

Terry D. | Expérience générale |
Évaluation :

thanks!

joe m. | Expérience générale |
Évaluation :

The staff were extremely helpful and I would use them again.

Melvin H. | Réservation |
Évaluation :

Great Staff, Good Location and Secure Site

Esmeralda S. | Expérience générale |
Évaluation :

Already placed a review.

Others of D. | Expérience générale |
Évaluation :

Staff was so understanding and helpful!

Chandra W. | Réservation |
Évaluation :

The Manager of this Uhaul facility, April is very rude and does not help you. They never have uhaul trucks available. The employees are nice but the Manager April is NOT! Stay away from this place!

DOUG J. | Expérience générale |
Évaluation :

Thanks

Debbra M. | Expérience générale |
Évaluation :

EVERYONE was very friendly. I will recommend your services in the future for myself and others.

ANDREW H. | Expérience générale |
Évaluation :

This was a nice perk getting a free month of rent because of our long distance move. The staff, especially Cheyenne and Corte were helpful and friendly in acccommodating us.

Kaylen W. | Expérience générale |
Évaluation :

The employees were great but they need to hire more help at the store. Went into store a few times with only one person working and 6 customers waiting. That was not very convenient having wait

Jonathan T. | Expérience générale |
Évaluation :

Savannah picked up and dropped of my uboxes and did an awesome job!

Jovan P. | Expérience générale |
Évaluation :

The place was great for my storage needs

Leslie T. | Expérience générale |
Évaluation :

*

Triston R. | Expérience générale |
Évaluation :

There was only one staff member at the counter causing a longer wait time for other customers. Outside storage had zero pest control (siders, roaches, etc)

Lee M. | Expérience générale |
Évaluation :

The staff was friendly & helpful, helping me to straighten out a couple of problems I had had with my original reservation, also in dealing with a delay on my end due to my personal towing vehicle.

JAMES F. | Expérience générale |
Évaluation :

never had any issues

TROY W. | Expérience générale |
Évaluation :

April and Team Crew Very Awesome Job!! Keep Up the outstanding support!! Thanks Again, Troy Williams

Pamela B. | Expérience générale |
Évaluation :

There was always cars or trailers parked in front of my ground level storage and I could not get to it easily. Too crowded too many trucks there not easy in and out. Will go elsewhere next time.

David L. | Expérience générale |
Évaluation :

This was my second time using this facility. The staff is friendly and the place is great! I would use them again.

VICTORIA E. | Expérience générale |
Évaluation :

This is the worst Uhaul center I have ever encountered. You have to wait in line for a VERY long time, the employess are all clueless and rude, they will close before the closing times that advertised

Jared P. | Expérience générale |
Évaluation :

Storage unit rented was in disrepair. Door to the unit jammed and came off the rails many times. When I went to empty the unit and let the staff know. Employees were vaping and did nothing. Typical!

Non reviews have been submitted for this location.

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