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I was very impressed. Everyone was very helpful at this location. Thank you guys!
U guys still found a way to mess things up even when im no longer doing business with you. I get charged $400 a month after I returned the truck due to bogus miles. Then takes a week to get it resolved and another 5 days before I receive my refund
The staff at the location were awesome. Customer service was also very helpful with all of my questions that me and my family had. This was my first move with my family and everyone made it very easy!
move out and three weeks later get billed for another month
Where do I start. Moved my entire house 2 hours away.. arrived at night before uhual closed..I was charged and "checked in" to my storage. Given a receipt and charged for a lock for the storage unit because I was told I needed one.(apparently wrong lock which was a letter lock) Left and returned the next morning at 8am to unload truck as it was late and raining the night before. I return to realise I was never given access to my storage unit the night before. Uhaul didn't open until 9am. So I waited an hour so I could be given access. Keep in mind I had friends with me drive with me from my home town to assist unload. I was on a tight schedule and had to head back to my home town right after unloading. 9am comes and no one opens the store up. We waited and the line for uhual started to grow. 10 am comes and I had to leave and drive 2 hours back to my home town. Finally get back to gain access to my uhual. I was told there were no units available to me..after I checked in the night before. I was given paper work/checked in for a unit number that had someone else's belongings inside of it. Of course a truck and a storage unit to store the trucks belongings was set up a month prior. Only to find out that when I show up to gain access that my 10x15 truck was not going to fit in their 10x10 unit they "reserved" for me that they didn't really even reserve because nothing was made available for my drop off day. I then was directed to another uhual 20 mins away. Me being from out of town and moving alone from one city to another knowing no one from the new city. I only had help from friends that lived 2 hours away. So now what was supposed to be a well planned move became chaos. I know dont have help until the following week to unload things. My truck was loaded with the intention of pulling things out that I needed (work computer, clothes) for the time being my stuff would be in storage. My 5,2" self had to climb to the back of the truck which was jam packed with my furniture to gain access. This entire experience caused me so much stress and tears as again im in a new town alone with no help. I will make sure everyone knows my experience and hope they decide not to go through uhual when needed services.
The 2 young women working in this store are always excellent to deal with. Great with helping on trucks, trailers, and storage units. I can't say enough good things about them.
Thank you!!!!!
A tenant had my storage unit blocked with all of his storage belongings out blocking the access to other units including mine. It was an awful experience on a very hot day with management so I requested a refund for the unit.
Everything was smooth and easy! Excellent customer service and all staff extremely helpful. Will use this location for future.
Because the after 7:00 p.m. key do not work.
The only problems I had after 2 months my unit started to have roaches but they took care of the issue immediately. Also they changed the locks an keys and did not inform me due to some remolding that was done.
I WILL NOT RECOMMEND NO ONE TO USE UHAUL ON BELT BLVD. YOUR LET ALL MY STUFF GOT FLOODED I LOST EVERYTHING NOI WILL TELL EVERYBODY NOT TO USE UHAUL FOR EVERYTHING
My furniture was damaged. My things had been moved around without my permission. There was confusion everytime i went in to pay my monthly bill. I had the overall worse experience ever. I will never deal with uhaul again and i would strongly recommend that no one ever stores there furniture there. U will regret it.
it was good
I moved out of Uhaul storages before thankgiving so I would not have to pay December rent and rent over I to 2020. I'm still getting daily calls from Uhaul and letters. I need this stopped. Completed.
was not able to get to the storage unit due to paving i was told to come back in 1.5 hrs i came back at 5 and still waited 45mins they were paving and was given incorrect unit number
Very personable and helpful service representative.
VERY GOOD COMPANY TO WORK WITH!
Good
My experience so far with UHaul has been great. The staff is very informative and responsive to resolution of technical (computer) issues in a very prompt manner. Thank you, to all the staff.
I was given a smaller unit then what I paid for, we road around looking for another in the cold., could not use access card went back home w/furniture, didn't have me in computer, compensation pls.
The customer service was amazing. Five Star Service
Mrs. Suzan is a wonderful person. Hard worker and tries to help her customer to the best she can!!!
A little miscommunication at first. But the effectiveness and response time will forever amaze me.. Thank for your business gratitude
Trying to get a hold of someone who actually was knowledgeable and helpful at this location was nonexistent. I would not use uhaul again for any future moving experiences.
Not a good experience. However, in the past, I've had no issues with this facility.
Manager is awesome. Very friendly and can tells she cares about her customers.
I made a reservation prior to this one but had to cancel because the van wasn't brought back on time. Came to the Belt location met Suzanne she was fast, courteous, and very attentive.Will come back.
Thanks for your help today
There were no problems and the service was great!
I would prefer being able to call and speak with someone local vs a contact center.
My unit was broken into. Suzanne the manager is not helpful at all. No one from corporate has bothered to reach out to me. I’m missing expensive and personal items. No one seems to care except for me.
Hard to communicate with
I am very much impress the service
The staff was friendly and help. He was very customer focus and as a manager in a call center I can appreciate that.
My experience with Uhaul was great. The staff was always willing to help in anyway they could.
Very wonderful staff and atmosphere.
My experience with this U-Haul facility was great. I always had a friendly conversation with the staff each time I came in or called to make a payment. I would definitely use their services again.
Great friendly customer service very helpful would definitely recommend this location to family and friends
Facility was nice and clean and the customer service was exceptional thanks
I love it
You have good staff who communicate very well and are very knowledgeable. I appreciate them the time I was using the storage. When a problem came up they addressed it and hopefully in the future you .
👍 great
Awful. I spoke to the store twice before arriving. Once there, they said I couldn't prove I spoke to anyone, they didn't rent what I needed, & were rude. Wasted a lot of money & will never use again
I didn’t have no problem
My experience with this company was HORRIBLE. Lack of communication, caused damage to my expensive belongings, no lights in a high crime area etc etc etc.
THE STAFF TREATED US LIKE FAMILY
The staff took care of me even though my reservation was messed up.
Excellent service thanks
