Customer Reviews for U-Haul Moving & Storage at Beltline

237 évaluations

2826 Two Notch Rd   Columbia, SC 29204

(803) 807-2534

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven : 9h am à 8h pm
  • Sam : 9h am à 7h pm
  • Dim : 9h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(803) 807-2534

2826 Two Notch Rd
Columbia, SC 29204

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven : 9h am à 8h pm
  • Sam : 9h am à 7h pm
  • Dim : 9h am à 3h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B.  |  Expérience générale 
Évaluation :
5

It's the uhaul place further up the road that is so great .. love those guys always doing their best to help.

Jenelle M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice T.  |  Premières impressions 
Évaluation :
3

Cannot ever reach this location by phone… Last time I checked my storage #356 Was broken into and contents removed Assistant manager at the closest two notch location up the road swore she would negotiate with management to discount my balance and zero it out since I was due at auction and she lied … Attempted to file a police report with a claim but the management never called me back like promised. When calling the phone number after pressing the number two as prompted THE PHONE DISCONNECTS… Worse storage NIGHTMARE EVER!!!! Will encourage residents to NEVER RENT IN THIS NEIGHBORHOOD-UNLESS YOU WANT YOUR BELONGINGS STOLEN… and want to deal with incompetence PERIOD! My storage is NOW UP FOR AUCTION AND I COULD NEVER REACH THEM ABOUT MY STOLEN ITEMS . They broke into my storage through the wall of the adjoining unit Tony right probably with a pry tool

LATEEF C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

myron b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERIC G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZIXIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anginette D. 
Évaluation :
5

Better coordination between app and store. The app reservation made it sound like a 24-hour pickup and when I arrived at store I had to wait until it opened

BRADLEY H. 
Évaluation :
4

There was no Dropbox for the key. My return time was scheduled for after hours, and I couldn't figure out how to return the key.

ROBERT M. 
Évaluation :
3

The service was excellent, both employees were helpful and kind. The uhaul was clean but the check engine light came on after a few miles and close to my destination then the oil light came on as I was driving it back to the uhaul parking lot/location. It was a good thing that I only needed to travel 14 total miles because had I been traveling any distance I feel certain it would have broken down. I called the office to let them know I was coming back and it needed service. The same employees kindly took care of checking me back in upon my return.

ELIZABETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD V. 
Évaluation :
5

Just sustain your professionalism. Customer service there was outstanding. Thank you. This is the second time using this location.

Cedric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA S. 
Évaluation :
1

Milage on paperwork was different than what was odometer. The employee there was looking at Instagram models on his phone while he processing my paperwork.. kept putting his phone down to show everything he was looking at. Gave me the keys, said he would be out in a minute. As I got into the truck, I noticed there were used tissues on the floorboard. I thought with everything going on, cleaning and sanitation would be a higher priority. We had to wait 45 minutes for him to make sure my wife and I hooked trailer up because we had no service. No chance to talk to him about the mileage discrepancy or preexisting damage on vehicle. I ended up having to walk around and take photos and videos of damage. I ended up calling your customer service number, to discuss the milage and experience... I was told by Laurett Baker to "hold my breath because she doesn't need to hear it." Multiple times. I was also told that a manager would be reaching back out.. that was Saturday, it is Wednesday now and have not heard a response.

CALEB L. 
Évaluation :
5

Make sure the truck is cleaned out, and the equipment is folded and trolly attached to the truck, so it wouldn't be flying all around the truck. Otherwise everything else was great. Merci

Dorothea B. 
Évaluation :
3

Mileage was not correct or has

JACKIE C. 
Évaluation :
1

Have the size truck that the customer originally reserved period . And don't tell people one thing and then it's not true.

VERNICE MARIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carola D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TREVIN P. 
Évaluation :
5

you store at 2339 Two Notch is horrible there was a rachet set that had a price of 7,95 on it but the store person told me that was hand wriiten the only reason I brought it was because of the price on it. Those person do not honor prices that the lower end of Two Notch and they are non caring about anything! That is why we went to the 2826 Two Notch location much much better environment !!!

Malik E. 
Évaluation :
2

i don't work at u-haul so why am i filling out all of the information and the truck i got needs universal joints and I need you to pay me for keeping up with your business

DENNIS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY T. 
Évaluation :
1

Reserved 4 days in advance and the neither the appliance dolly, furniture dolly, or blankets were available when I went to pick up the truck. Spent 3 hours trying to locate equipment with no success. Ultimately just bought my own dollies and blankets at a $300 cost. Truck was reserved for 24 hours but at pickup they set it for 22 hours. Due to incorrect booking hours and 3 hours of lost productivity, I got charged for a second day on the equipment. Worst experience ever from UHaul.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Maybe some signage for returns. Employee was friendly and helpful.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AALIYAH S. 
Évaluation :
3

Picked up auto hauler after loading discovered it hand a staple or nail in left rear tire causing it it leak air. (Low tire pressure)

JEFFRYJAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYANNA M. 
Évaluation :
3

The mileage fee on the truck was very high. 0,79/mile. That made this very expensive. I don't understand a high mileage fee.

VINCENT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
5

The customer service is awesome!

Tonya W. 
Évaluation :
5

Customer service representative Jazman Is very good at her job.

George M. 
Évaluation :
4

Great facility, spacious and more than one person working.

Sylvia Y. 
Évaluation :
5

Great overall experience with the equipment...served our needs and Jazmine was AWESOME...! (name spell check)

SONJA M. 
Évaluation :
2

Make sure that the staff leave the key in the truck once it's been scheduled to be rented out!

Ray G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica C. 
Évaluation :
5

Very nice lady at truck turn in

BARBARA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENNY B. 
Évaluation :
5

Everything was great

LJ W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKESHIE J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Besimyah P. 
Évaluation :
1

I was having trouble checking in using the 24/7 app and was told by two people just leave the keys and they would take care of it. It was not done until today and I was charged for 2 extra weeks. I have spent over 5 hours on the phone with corporate customer service and still have not resolved this issue.

ALLEN W. 
Évaluation :
5

Mr. Cole, the gentleman working at the time I picked up the trailer was exceedingly helpful. I had to come back several times after having the wrong trailer hitch the first couple of times and he was patient and kind the whole time. Really thankful to have gotten to spend that time with him!

SCOTT S. 
Évaluation :
2

I booked at one location and they didn't have it. So needed to go to a different location. The truck didn't run well. What disappointed. I rent from uhaul everytime I moved but, was disappointed this time.

CINDY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASIA W. 
Évaluation :
4

Service was extremely great!

ANTIONE H. 
Évaluation :
4

The drop box is stressful it's needs to be out in the actual opening

TIA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANNON V. 
Évaluation :
3

Service à la clientèle

ANTONIO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cephus B. 
Évaluation :
5

Easter Saturday drop off and there was only 1 attendant working - she was efficient and pleasant.

Stephen C. 
Évaluation :
3

Service à la clientèle

ANTONIO R. 
Évaluation :
5

Miss jazzy is the best she goes out of her way to help her customers we need more like her...

Ashley D. 
Évaluation :
3

The rep was slack

HABIBULLAH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
3

Brought van back clean, filled with gas, less mileage than stated in the beginning and they still tried to over charge me. Spoke to a female and she didn't fix it correctly. I was charged the amount on paper instead of lesser when I didn't go over mileage. I was told the price would be lesser than on paper if I didn't go over the 10 miles. Lies. Seems like uhaul just charges everyone no matter if they drove less miles. Do better uhaul

KYRON H. 
Évaluation :
4

The trucks were parked so close together that you could not enter from the drivers side. Backing up the truck was difficult because the trucks were too close together.

Carl A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCINDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHESHE J. 
Évaluation :
5

Give out the correct location of all uhaul on two notch road. This uhaul save my day. Because wen I called they said they were the uhaul on beltline and it wasn't that a ver bad inconvenience for me when I ask If it was the one I need and got told yes it was. But thank GOD the uhaul I went was able to assist me on a very rainy day

DEBRA M. 
Évaluation :
5

Never been treated better. The young lady who helped me was superior. Helped us in freezing rain. Five Star service.

FLOYD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joann G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMEKA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRACY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS H. 
Évaluation :
4

No cab light in the truck! I returned the truck a couple of hours late and they charged me for another whole day!

William J. 
Évaluation :
5

I'm not sure if the young lady that was at the front desk she was excellent very knowledgeable an had plenty of patience with me an the app I appreciate good customer service an she definitely provided it with both times when we rented the truck an the next day we rented a trailer

Kiara P. 
Évaluation :
1

My uhaul was canceled without any notice and I had to go to 3 different buildings just to get one

shikara D. 
Évaluation :
5

Miss Jazmin Bostick did a excellent job of explaining and giving me the best advice that would fit my needs. I think you guys should give her a promotion! Thank You MYRON BUDDEN

myron b.  |  Premières impressions 
Évaluation :
5

Everything went well. The employee greatly assisted me with a positive attitude.

Tavares W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DREW D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAQUILLE G. 
Évaluation :
4

None.

HELEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph S. 
Évaluation :
4

The truck I rented still had items in the back. I called the store and told them. All they said was bring them back when you bring the truck.

Charity M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinton W. 
Évaluation :
5

Had an excellent experience. Think the young lady was the manager that helped me, she was excellent and if I need a truck again I'd definitely go there as well as to refer other people to that location.

Tisa C. 
Évaluation :
3

the truck was not available when promised. The truck had a new windshield that was leaking into the headliner. The box storage was leaking water into the storage area. A number of furniture items were soaked from rain water.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristell G. 
Évaluation :
3

Make sure the truck is actually cleaned out. If you threaten to charge a service fee to make sure the truck is clean, then actually do that. Otherwise I had a great time driving cross country. Great customer service on the phone when I needed it.

Joshua K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genzmer R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEMETRIUS W. 
Évaluation :
4

no comment service was very professional and courteous

Nichole C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

genzmer R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cameron H. 
Évaluation :
3

Work on checkin after hours and charge customer for daily rate if appropriate following a personal health emergency.

jeff W. 
Évaluation :
5

Nothing at the moment. Manager knows her job extremely well and took care of all aspects quickly and professionally. Top notch job

Shawn P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
5

Never rented a Uhaul before so with this being my first time with such great customer service.. I can't think of any improvements at this time.

CAROLYN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha H. 
Non les évaluations ont été soumises pour cet établissement.

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