Waited for over 25 minutes to pick up the truck. There was only one employee taking care of customers and I was 5th in line. Also, the truck that I had was very unstable on the highway. Seems like there was front suspension parts that were worn out. I had to fight the steering wheel to keep the truck in my own lane.Steve G.
Customer Reviews for U-Haul Moving & Storage at Big Bend Road
Pour nous contacter
Ballwin, MO 63021
(Sulpher Springs Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The general manager was unfriendly and robotic.Jacob O.
Le client n'a pas laissé de commentaire.Rainer G.
Jared is awesome!Mitchell K.
I got a text from U-Haul to drop off the truck at 12204 Old Big Band Rd, Kirkwood, MO 63122 on 5/22/2022 at 10:22am. So when I was ready to return the truck this morning, 5/23/2022, I refueled the truck and drive 20 minutes to this location where it looks like a place for damaged cars. I was told by the staff of that location that their lot was full and they could not take anymore returns. He then told me to take the truck to 650 Big Ben Rd, Ballwin, MO 63021. My question was why didn't I receive an updated text from U-Haul to update me the new drop off location to start with. The running around cost me at least 1 hour of my time. The final drop off location was clean and the staff are professional.Matthew Y.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Mevis N.
Le client n'a pas laissé de commentaire.SCOTT H.
Very courteous and professional people and very thorough. Very knowledgeable with all the aspects of renting the truck I used and organizing the storage unit I'm now renting. Great pricing.Dave C.
Le client n'a pas laissé de commentaire.Keith K.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Casey P.
Le client n'a pas laissé de commentaire.James W.
I came in after spending about 30 minutes on the uhaul website giving every conceivable piece of info to rent a truck. When I got to the store, the counterman had to re-enter everything again, that turned the process into another 15 minute wait. Website work was a waste of time. This outlet had a good selection of available vehicles compared to other stores. The check-in process demanded a 2nd phone as â€œcorporate policyâ€. I refused telling him this is for me, not my kids, not my mom for me and I don't have a 2nd phone. The counter person seemed upset about that. While he finished the ticket I ordered a pack of 20 boxes. He ran a separate charge and pulled some loose cartons off the top of the packs. He looked at me and I realized I was expected to pull the pack out. Did I mention I am 64? I struggled to pull the 20 pack out and the manager walked away leaving me to carry the bundle with the keys out the door and to the truck. He didn't even open the door. Excellent service à la clientèle.Paul W.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Jay B.
It was easy to make the reservation through the app and the staff was very knowledgeable courteous and quick when I went in to pick up the truckCHRISTOPHER P.
At 8:00 p.m., after my second load in a large truck (and a second storage unit) I was so beat both physically and mentally that I couldn't follow the online directions to check in after hours so I left the truck, dropped the key and was going to call them to close the rental...at 6:45 a.m., I got an email thanking me and a receipt for the rental! Very clean, nice and highly efficient location and management/workers!! Thanks to them again!!George G.
Le client n'a pas laissé de commentaire.Michael Anthony A.
My experience with this location was very pleasant. My rental was ready when I was, easy, clear check in and check out instructions. I have a lot of friends and family that use this location.Victoria L.
Have someone inspect the trailers to ensure that they are clean upDouglas W.
Le client n'a pas laissé de commentaire.Deborah C.
The cab was dirty. The back was clean. Albert was awesome. Very easy, wonderful experience overall.Melinda M.
Le client n'a pas laissé de commentaire.Bob L.
Not much. It was pretty much painless through the entire process.Mark P.
Everything went good with checkout and returns.Thomas R.
Le client n'a pas laissé de commentaire.Carrie M. | Premières impressions
Le client n'a pas laissé de commentaire.SECRET B. | Expérience générale
Le client n'a pas laissé de commentaire.KAREN R.
The bottom of the truck was dirty pretty much all the way around. It was apparent it had not been washed between the last rental and when I took it out. The inside was very clean. Someone had had been smoking inside the truck but the smell went away after a while. When trying to use the website to return the truck, the site was very slow and kept freezing. Rebooted my phone and it didn't help. Possibly a lot of traffic but I had to leave the truck and keys and send an email from home with a photo of the dashboard I was extremely frustrated but understand technical issues can arise with websites. My receipt was sent anyway but the return time was incorrect as I returned the vehicle last night at 8pm. Only had it for an hour and a half as I only traveled 7 miles round-trip to get some shelving from Lowes. Clerk was great and super friendly. He deserves a nice raise. Thank you. Tim Cunningham 636 579 0498Tim C.
Le client n'a pas laissé de commentaire.Robert N.
Both the rental associate and the return associate were helpful and professional. A wonderful experience.Donna F.
Everything was great, will use again if the need arises.Terry M.
Le client n'a pas laissé de commentaire.QAYUM M.
The UHaul on S. Bug Ben Rd in MO was outstanding in every way! The employees professional & helpful, very friendly and we felt they took very good care of us. The storage facility was amazing , we had both an interior smaller storage and a larger exterior storage to hold our household goods ( even our irreplaceable photos & negatives) between the two. We felt safe there after hours and at night when storing or removing items with the security system abs lighting set up! We highly recommend this place if you need to store your safekeeping items.Maureen B. | Expérience générale
Le client n'a pas laissé de commentaire.ROSEMARY M. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen J.
Le client n'a pas laissé de commentaire.Ronnie M.
Have already refered a friend and he got a unitKevin S.
Le client n'a pas laissé de commentaire.Danetta W.
This place lies. I have rented with uhaul for 10 years and never got the story's I got from this place as to why I couldn't drop this truck off at a different uhaul and then act like it's no big deal. I will never use uhaul again I will go to budget from now on! Not happy at allKelly P.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Jonathan R.
Le client n'a pas laissé de commentaire.ARAD N. | Expérience générale
Excellent business. They worked with me Kept truck extra day. And gave me the weekly rate. Second time for me at this location. Will be back.Clifton M.
Le client n'a pas laissé de commentaire.Tracey V.
Both the website accessed via mobile device and the mobile app are totally inoperable during the check-out process. Receipts can't be accessed from them either. Check-in works well with them however. Go figure.John L.
Le client n'a pas laissé de commentaire.CYNTHIA O.
Le client n'a pas laissé de commentaire.Maria M.
Very helpful employees.Kirstin G.
Le client n'a pas laissé de commentaire.Dennis H.
One of the tires was 40 psi below what was recommended. Was no big deal to fill up with air as there is a gas station next to the location.James G.
Jared was great!Troy S.
Le client n'a pas laissé de commentaire.Mark S.
All very good thanksEugene L.
The manager at this location is professional, friendly, consistent and efficient. Very nice to see.a business led this way in a world filled with anxiety and lower standards. He is impressive!Jeffery M.
Jared was very helpful.THOMAS K. | Premières impressions
Le client n'a pas laissé de commentaire.Suzanne P.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.mike a. | Expérience générale
Le client n'a pas laissé de commentaire.Kristin F. | Online Move In
Le client n'a pas laissé de commentaire.Natalie S.
Great experience. The person who take care of my job was excellent !!LALIT K.
Le client n'a pas laissé de commentaire.Morad J.
Le client n'a pas laissé de commentaire.JOHN L.
Le client n'a pas laissé de commentaire.Cynthia D. | Expérience générale
Le client n'a pas laissé de commentaire.Morgan M.
Le client n'a pas laissé de commentaire.Aaron K. | Expérience générale
Le client n'a pas laissé de commentaire.Scott T.
Thank You to the Staff.Arlie K. | Expérience générale
Le client n'a pas laissé de commentaire.Paul D.
Le client n'a pas laissé de commentaire.john R.
Trucks were dirty outsideâ€¦ Albert took very good care of me.CHARLES L.
Le client n'a pas laissé de commentaire.Alton C.
Le client n'a pas laissé de commentaire.Jennifer L. | Online Move In
Le client n'a pas laissé de commentaire.STEPHEN E.
Le client n'a pas laissé de commentaire.VINCENT K.
Le client n'a pas laissé de commentaire.Kristin F.
The guy working the counter was nice and very efficient. Everything was easy to use and understand.Nicholas M.
Le client n'a pas laissé de commentaire.Thomas G.
Jared was very helpful. He's great.CHARLES IAN M. | Premières impressions
Jared was very professional and handled my transaction quickly.John G.
Le client n'a pas laissé de commentaire.Scott H.
Le client n'a pas laissé de commentaire.Ed C. | Premières impressions
Gentleman who assisted us was outstanding!DEANNA S.
Le client n'a pas laissé de commentaire.Mark K.
Le client n'a pas laissé de commentaire.Jerri L. | Expérience générale
Le client n'a pas laissé de commentaire.Jason M. | Expérience générale
Le client n'a pas laissé de commentaire.Gerald A.
Le client n'a pas laissé de commentaire.GREGORY E.
Le client n'a pas laissé de commentaire.Karen B.
Le client n'a pas laissé de commentaire.Alyssa N.
Le client n'a pas laissé de commentaire.DANIEL B.
Le client n'a pas laissé de commentaire.william f. | Premières impressions
Le client n'a pas laissé de commentaire.Terrance B. | Expérience générale
Jered was great to deal with!Jeff C.
The male staff was friendly and helpful yet wasn't waiting on me the female staff seemed lost or anxious to rent me the highest unit even after I satiated I was in a financial bind hence me needing storage. Eventually I got a unit. Only to finish and find out I needed a lock. She didn't state or mention it. Worst part I was in a domestic situation on the lot, cameras are there. No one intervened or called the police. I had to call the police! It was semi the worst experience ever! Keisha Shelton S. | Premières impressions
The online app is horrible. It did not see the reservationTommy T.
Le client n'a pas laissé de commentaire.TOMMIE B.
Jered is OUTSTANDING! He is always so helpful and knowledgeable. We feel very well taken care of. Customer care seems like a thing of the past until you experience Jared. We wish we could give him a raise!JOHN S. | Expérience générale
Very clean and friendly staff.Stacy C. | Expérience générale
Le client n'a pas laissé de commentaire.KAH K.
Truck was not clean but fine for what we needed.Kevin M.
Le client n'a pas laissé de commentaire.Will G.
I've rented from this location twice in the past couple of months and every single person I've communicated with has been excellent! They are very friendly and a pleasure to do business with.NICHOLE C.
Thank you!!TERESA T. | Premières impressions
Le client n'a pas laissé de commentaire.ABDUL W. | Expérience générale
Le client n'a pas laissé de commentaire.Steve M. | Premières impressions
Le client n'a pas laissé de commentaire.Steve M.
Le client n'a pas laissé de commentaire.Tamara H.
The restroom was clean but outside and around the corner from the main customer area. Very gas station like.Molly B.
The staff was friendly and helpful. The facility was clean. The location was convenient for our needs.ELMER P. | Expérience générale
I booked online, and never actually had any contact with any employees at the facility, but the online checkin and checkout was very easy. The facility was very clean. My only complaint is the large road reflectors on the floor right inside the door to indicate where to park the carts. This makes it very hard to go in and out the doors with a loaded cart. Several times, a cart wheel hit a reflector and caused things to fall off the cart. A painted yellow line or tape on the floor would suffice and not cause any problems.Keneth C. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIE M. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan S.
Le client n'a pas laissé de commentaire.Lawrence E.
Le client n'a pas laissé de commentaire.Joseph G. | Premières impressions
Friendly and knowledgeableMartin S.
Le client n'a pas laissé de commentaire.Harindra G.
Le client n'a pas laissé de commentaire.Rebekah B.
Le client n'a pas laissé de commentaire.Rebekah B.
Alfred was the best customer service rep ever. I'd recommend your services at U-Haul to anyone and will keep in mind for future should I be in need of storage space again. Thank you so very much!KAREN N. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua C.
Le client n'a pas laissé de commentaire.Ronald M. | Expérience générale
SerÃa bueno que incluyan soportes para el celular cuando uno utiliza el GPS en los autos... Gracias...Cleber C.
Le client n'a pas laissé de commentaire.Mary S.
This location was amazing. I got the van I needed. Jared was extremely professional and fast. I wish I could remember the name of the young man that set up the appoinment. He was also amazing and so polite. I went to the site on Manchesster Road first. Have used them for many years. They were not at all helpful. The young woman worked didn't even help me with the 800 number when I asked. She also said all U-halls were not related and didn't even offer to call around for my van. I won't go back there again! Big Bend is my go to location from now on.Rosalie K.
Your staff- Aabdy, Albert and Sdie- all three are excellent!Sandra R. | Premières impressions
Truck leakedJUSTIN W.
Ensure the tank is full when a customer picks up the vehicle. I was told that the tank was full and I was to return it full. I drove 18 miles and had to put 6,75 gallons in it to refill it. I doubt this vehicle used a gallon every 3 miles.Keith I.
Le client n'a pas laissé de commentaire.SENTHIL P.
Le client n'a pas laissé de commentaire.Jeremiah G. | Premières impressions
Le client n'a pas laissé de commentaire.ERIC F. | Premières impressions
The staff alone gets 5 stars!Dan B. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES M. | Expérience générale
Le client n'a pas laissé de commentaire.Arlie K. | Premières impressions
Everything was good. Just had more space open up so we didn't need storage anymore.David B. | Expérience générale
We have had a great experience renting at this location. Friendly staff, clean facility.michael b. | Premières impressions
The facility and staff are amazing! Highly recommend this location for their great service!April B. | Expérience générale
I have to be very clear in my statement. The Jared and his staff at the Big Bend location are top notch. His team are incredible!!!!Lisa D. | Expérience générale
Le client n'a pas laissé de commentaire.Janet E. | Premières impressions
Le client n'a pas laissé de commentaire.Jason S. | Premières impressions
Manager handles all situations well.Pamela H. | Expérience générale
Albert was greatBOB B. | Premières impressions
Albert was great, I was able to rent a storage next to my other storage unit!Mary S. | Premières impressions
Being that I live out of state, I utilized the storage facility to store my daughter's college dormitory items. When I called to make payments over the phone, I found that the representative was rude on the two occasions I made payments. I just believe the individual should be more friendlier when customers call.Shermona J. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca M. | Expérience générale
Everyone was very friendly and helpful. Don't remember all their names Tyler and Albert Peterson both helped me and were friendly and efficient.Sina M. | Expérience générale
Staff was friendly, helpful, and informative. Uhall's trailer/truck rental equals free storage unit is unbeatable, and I can't think of a complaint (though the online reservation process can be frustrating, the actual workers are great all around). If you're moving, no one else can possibly compare. I really don't know how these people are making any money, but the consumer benefits, no doubt there. Thanks to Uhall's staff, from Springfield, IL to Ballwin, MO, for making a rough move all the more manageable.RYAN P. | Expérience générale
Le client n'a pas laissé de commentaire.RYAN D. | Expérience générale
Le client n'a pas laissé de commentaire.Jonah H. | Premières impressions
Everything was great at the Big Bend location, especially the staff. The manager is fantastic and it really shows in the rest of the staff. My only issue was with the elevator. It closed almost immediately, and was constantly closing on me as I loaded stuff in on the carts.TIMOTHY D. | Expérience générale
The gate code wasn't working. They had to open the gate for me several times. I'm really hoping they have it repaired when I have to go in next week.Kellie H. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT K. | Expérience générale
Le client n'a pas laissé de commentaire.Pamela H. | Premières impressions
Le client n'a pas laissé de commentaire.PATRICK C. | Expérience générale
Great location, great staff, made my move easy.Susan M. | Expérience générale
My experience with this location was an excellent one. Jared was very helpful answering questions and making sure everything was done correctly with my orders. I highly recommend this location.John M. | Expérience générale
Horrible customer service. The unit that I had reserved previously was not available I was given another unit that apparently was also not available but they had no awareness of that . The code that I was given did not work. And after finding out that the 2nd unit that I was supposedly going to get Was occupied I was told they had no other units available in that size. Even though I had gone in several weeks earlier asked for a specific size offered to put down a deposit and was told it was not necessary. A poorly managed facility and a disastrous experience.I will never do business with u haul again.Francisco B. | Expérience générale
Although while there another customer was waiting to have a problem fixed, he booked a space 3 wks. Prior got there and it was not available. Salesperson said she could not resolve it with a little larger bin because the computer would not let her. He was sent away with nothing or no help. My experience everything worked but I did not like what happened to him. No solutions offered.Cindy K. | Premières impressions
Le client n'a pas laissé de commentaire.John K. | Premières impressions
Great people to work with, very helpful all the way.Rodger B. | Expérience générale
I was not able to move into my unit (Thursday) because it still had the padlock on it. I didn't know that UHaul was locking units until people moved their stuff in. I had hired movers to help me move in. The access code did not work. It was after the store had closed. The only phone number I had was the store number. I had to call UHaul and was on hold for a VERY long time. I ended up spending over 2 hours and three minutes on the phone trying to deal with this matter. The next day I was able to call the general manager of the store. We worked out a resolution to put into action the next day. I was finally moved into my unit on Saturday.Elizabeth H. | Premières impressions
Le client n'a pas laissé de commentaire.April J. | Expérience générale
Le client n'a pas laissé de commentaire.Edward T. | Premières impressions
Le client n'a pas laissé de commentaire.April B. | Premières impressions
This is my first experience renting storage space, and everyone was very friendly and helpful. The rules and options were clearly expressed to me and I was able to get the right storage unit for the time I needed. Merci.james h. | Expérience générale
Le client n'a pas laissé de commentaire.Scott Q. | Expérience générale
The staff was so helpful and kind during a stressful time, amazing work!ASHLEY B. | Premières impressions
Very clean facility. The staff was extremely helpful if I had questions. I would highly recommend this facility.David S. | Expérience générale
Le client n'a pas laissé de commentaire.KARLTON F. | Premières impressions
Your company is the best company of your kind around.Rodger B. | Premières impressions
Le client n'a pas laissé de commentaire.john r. | Premières impressions
Le client n'a pas laissé de commentaire.Alexandria H. | Online Move In
I rented online, for no contact and because I thought I might not be there before the office closed and I needed access to it. When I arrived at the unit after renting online, the unit had a lock on it....I had to walk all the way to the officer, make contact with someone and have them remove the lock. They removed the lock before I got back, and I looked around for the FREE LOCK which was supposed to be inside the unit....IT WAS NOT, making me walk all the way back to the office for the 2nd time. If you're going to advertise no contact move in, and move in completely online....then HAVE THE UNIT OPEN AND READY!! LUCKILY the office was open, if it was closed and I was unable to get into my unit, I would have been late to return my truck at the location on Manchester. These two inconveniences COULD HAVE BEEN WORSE, but it was still an inconvenience! Got my steps in for the day tho, so yay for that!Michael E. | Online Move In
Le client n'a pas laissé de commentaire.Janet F. | Expérience générale
I was able to use the online move in for 1 of my 3 units and was not able to access the other 2 which caused be to keep my truck and extra day and charged for an extra day.Ryan D. | Online Move In
A nice-sized facility that is wellmaintained, the manager runs a tight ship, while personable and conscientious. The only thing I would like different is a slightly lower volume of music in the inside building so that I can hear myself thinkPatricia B. | Premières impressions
Le client n'a pas laissé de commentaire.PATRICK C. | Premières impressions
This facility is very well managed. Always excellent customer service when needed. Rented a climate controlled unit and was very pleased. Super clean and always well stocked with moving carts. No issues. Rented for about 2 years. Staff was always very helpful and professional. My only suggestion would be to make the trash dumpster easily accessible. I could not access it so I had to transport any trash I had back to my apartment to put in my trash can. Since I was slowly sorting items on site, it made a lot of trips I had to take. There is a donation room on site that if you have Items like furniture or books, etc that you don't want you can leave them there. You are also free to take whatever anyone else has left. Did get some spare boxes from this room! No hesitation in recommending this location for storage units or to rent trucks/buy supplies. They are very fair and honest.Loy C. | Expérience générale
the manager is very friendly and very helpful. they always get me in and out in a timely manner.Alex C. | Expérience générale
Having used different facilities over many years with work it takes a lot. I expect quality and generally get itSTEVEN B. | Online Move In
Le client n'a pas laissé de commentaire.Jeannine M. | Premières impressions
Le client n'a pas laissé de commentaire.Jeannine M. | Expérience générale
The team at this location was excellent. Very friendly, helpful and clear in explaining the process. They welcomed us to the area like neighbors. The manager at this location is wonderful and his demeanor seemed to trickle down and cultivate a happy, helpful team. Thanks for the great customer service!TIMOTHY D. | Premières impressions
Le client n'a pas laissé de commentaire.Curt C. | Premières impressions
Le client n'a pas laissé de commentaire.Cheryl H. | Premières impressions
Except for the u- haul trucks parked in the wayKeith S. | Premières impressions
Le client n'a pas laissé de commentaire.Susan M. | Premières impressions
Le client n'a pas laissé de commentaire.Brandon B. | Premières impressions
The guy was super nice, he showed me my unit and how to use the lock and was very helpful. 10/10.Julie N. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia B. | Premières impressions
Le client n'a pas laissé de commentaire.Louise C. | Premières impressions
Le client n'a pas laissé de commentaire.Melisa L. | Expérience générale
Le client n'a pas laissé de commentaire.Quinne H. | Premières impressions
Le client n'a pas laissé de commentaire.Janet K. | Expérience générale
Le client n'a pas laissé de commentaire.Steven S. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew F. | Expérience générale
Great to have this easy systemMary S. | Online Move In
Very efficient & friendly serviceMary Kay S. | Premières impressions
The staff was helpful, friendly and accommodating. Would definitely recommend. Thank you!!matthew p. | Premières impressions
Le client n'a pas laissé de commentaire.Kyle P. | Premières impressions
Jared and his team are very helpful and friendly. I highly recommend U-Haul storage on Big Bend.CHRISTOPHER P. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer H. | Expérience générale
Used Uhaul exclusively over last 15 years, but this facility was the ONE that was WAY below Uhaul standards, including failure to advise me my stored motorcycle had been stolen. Absolutely no assistance was given in attempts for identifying thieves including manager refusing to come to office during normal work hours, until county law enforcement made the request. I will never ever recommend this facility and actually went out of my way to use equipment from other locations to assist in my move out.lloyd f. | Expérience générale
Super fast and super friendlyShannon M. | Premières impressions
Price could be better. The reason I moved out was 100 % due to cost. For the size, this should have been more like $49 per month at most.Todd C. | Expérience générale
Service-oriented staff, very courteous and professional.Rolle W. | Expérience générale
Le client n'a pas laissé de commentaire.Michael W. | Expérience générale
Jared the owner is really friendly and helpful when we got the storage unit last year and he helped me with our recent truck return.Brian G. | Expérience générale
Le client n'a pas laissé de commentaire.kathy c. | Expérience générale
Le client n'a pas laissé de commentaire.BETSY C. | Expérience générale
Le client n'a pas laissé de commentaire.William G. | Expérience générale
After using several storage facilities in the area, this location is by far the best! The staff is always friendly and accommodating - often going above and beyond, and the storage facility is the most immaculate I have ever seen!barbara w. | Premières impressions
Le client n'a pas laissé de commentaire.KRISTINE S. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah B. | Expérience générale
Rates are too darn high.JOHN S. | Expérience générale
Le client n'a pas laissé de commentaire.Traci W. | Premières impressions
This location continues to call me each month for payment even though 3 months ago I didn't Even move in due to their computers being down. Due to the computers not working properly my card was charged 3 times and on the 4th when everything was working properly my card was denied due to fraudulent activity. They said I needed to use a different card. Didn't even recognize the fact that it was their fault for my card to have a hold on it. Will never go to this location or any because everyone I talk to says it is taken care of then the next month they call again.Kelly K. | Expérience générale
Le client n'a pas laissé de commentaire.Josh R. | Expérience générale
Lady helping me was extremely kind and professional. Wonderful experienceSamantha B. | Premières impressions
Le client n'a pas laissé de commentaire.Alexi M. | Online Move In
Le client n'a pas laissé de commentaire.Karen J. | Premières impressions
Le client n'a pas laissé de commentaire.Cindy G. | Expérience générale
I have had two storage units throughout the past year and have rented trucks 3 times during that period - twice from PA to MO and once for a short distance within the St. Louis area. It has been a delightful experience during what can be a very trying time. The staff was always friendly and helpful. My storage units were always clean and accessible. I would certainly recommend U-Haul to anyone for all moving and storage needs.Phyllis D. | Expérience générale
Le client n'a pas laissé de commentaire.MARYy Y. | Expérience générale
Was pleased with my move out experience. Very easy check out procedure.JUDITH T. | Expérience générale
To small to drop the trucks at this location! Had to drive to another uhaul and drop.SAMUELLYNN M. | Premières impressions
Only thing that I'm not happy with, there was room to park by the entrance to the locker, but you have not been leaving open spots. So old guys like me with heart problems have to walk a lot father when loading and unloadingMIKE OR CONNIE O. | Expérience générale
EXCELLETN LOCATION AND WAS ALWYAS CLEAN AND THE EMPLOYEES WERE ALWYAS HELPFUL!!! KEEP UP THE GREAT WORK!!! AMOSAmos H. | Expérience générale
Horrible experience. Was there for an hour with them having computer issues and charging my credit card each time it acted up. It ended up getting my card inactive due to my bank thinking they were frauds. After all that, I still ended up with no truck and no storage shed.Kelly K. | Premières impressions
Le client n'a pas laissé de commentaire.terry l. | Expérience générale
Jared is the BEST manager !!! He is an asset to Uhaul . Always helpful as was his staff .Jeanine C. | Expérience générale
Le client n'a pas laissé de commentaire.April J. | Expérience générale
Le client n'a pas laissé de commentaire.david s. | Expérience générale
Some of the staff was great, but when I had a problem and tried to explain the situation, I got a lot of push back and it was difficult to communicate with the lady. when I called back another day the experience was much better. I didn't want to say the staff was helpful because they all were not, but I didn't want to say they were unhelpful because some were. I didn't want to answer the question because neither option summed up my experience, but it made me or it would not go forward.Shannon S. | Expérience générale
I had a unit for almost 3 years, and rarely had any needs to address. Only one time during my stay did I have to ask for something. The key pads to all the doors were not working, so Jared immediately walked over to the building I was in and opened the main door, and apologized. When I needed to switch to a smaller unit, the paperwork was quickly accommodated. Over those three years, many of the staff who may have simply been parking or washing a truck took the moment to say hello. Another feature I really liked was the green room. I used it often as I consolidated to leave behind things for others to take.Patrick S. | Expérience générale
The person who helped me took her time to show me a couple of storage size units in order for me to choose correctly. Very friendly staff.ROBIN V. | Premières impressions
Le client n'a pas laissé de commentaire.ANITA M. | Expérience générale
Le client n'a pas laissé de commentaire.Steven L. | Online Move In
Le client n'a pas laissé de commentaire.Cindy L. | Expérience générale
Susie was extremely helpful, kind, and professional.Debra M. | Premières impressions
Le client n'a pas laissé de commentaire.Marsha B. | Expérience générale
The layout of this facility makes traversal really difficult. Exiting is made difficult by the typical staging of trucks waiting to be rented, and the entry is weird due to layout that really isn't the fault of the staff. My biggest complaint is that on 75 % of my visits to my unit, there was non rented Uhaul equipment parked in front of my unit. This was even more aggrevating due to the fact that the unit directing across from mine sat empty the majority of my time renting this unit. When my needs changed, and I downsized units, I took my business to another company. While I never dealt with a rude employee, the little aggravations added up.Aaron W. | Expérience générale
Le client n'a pas laissé de commentaire.Rayme C. | Expérience générale
Le client n'a pas laissé de commentaire.Carolyn B. | Premières impressions
Great facility, would highly recommend! Jared and his staff are amazing to work with.Ryan P. | Expérience générale
It's a nice facility but pricey.MICHAEL M. | Expérience générale
No issues. Storing my belongings at Uhaul until I bought a house worked out great.Thomas S. | Expérience générale
Le client n'a pas laissé de commentaire.terry l. | Premières impressions
The U-Haul storage unit in Ballwin I rented was fantastic! The staff was very friendly during opening and closing. The facility itself is well lit, very, very clean, and has security cameras in just the right spots. NOT ONCE DID I SEE A BUG! I opted for a climate controlled unit and the temperature was steadily right around 80F. My unit was on the second floor and with the spacious elevator and the always available carts very convenient. I drive an outback and always had plenty of space driving up for loading or unloading my items. This storage facility is definitely well thought through when built and has many bonuses like the restroom accessible from outside the building and the donation room where you can find all kinds of things ( even boxes) or donate items that won't fit your style anymore. Excellent facility!Silke E. | Expérience générale
Le client n'a pas laissé de commentaire.Joanne H. | Premières impressions
It was perfectMichael A. | Expérience générale
I'd like to particularly commend Jared Langford, the GM. I cleaned out my storage unit, minus one sofa that I was to donate to charity, just before COVID-19 locked down the State. Unable to schedule a pickup because all the charities closed, Jared acknowledged the situation, graciously waived my monthly rent fees and helped find a "taker" for the sofa. I'm grateful for his empathy, support and professionalism.PATRICK K. | Expérience générale
Le client n'a pas laissé de commentaire.Maria B. | Online Move In
Le client n'a pas laissé de commentaire.Amanda P. | Expérience générale
I have been a very satisfied customer for many years. This facility is excellent!CARMEN L. | Expérience générale
Jared did a great job in helping us find the right unit for all our things and was answer all of our questions. Plus the rest of the staff was friendly ask if we needed anything and all had smiles of there face when we were greetedNeal B. | Premières impressions
Jared, Sandy and the team were wonderful to work with at U-Haul! The storage facility was always very clean, well lit and trash removal was very easy. I closed my unit only because I am no longer carrying pharmaceutical samples. I highly recommend this facility especially because of the great employees.SUSAN T. | Expérience générale
This is the first time I have rented a storage locker. I have to say, it was a breeze. Jared helped me through the whole process. He was professional, kind, very specific about all aspects. The facility was spotless! I will never go anywhere else. Je les recommande chaudement. Very reasonable prices as well.LAURA K. | Premières impressions
One concern was the rat trap in the unit I rented. If rodents have access or if there's been evidence of them in there, how often does the trap need to be changed? Will the company supply the traps? I did not see any evidence of them when I moved in but will check on it periodically.Cathy D. | Premières impressions
Good, but quite expensive.STEVE OR DENISE J. | Expérience générale
The light was out in the hall outside my unit on most of the visits I made. A loading dock would be make moving easier. Some Uhaul facilities have them. You need trash cans near the doors. I didn't appreciate the attempt to have me pay a $40 late fee during the COVID crisis. I'm glad you changed your mind, but the initial approach gave me a big disconnect as a customer.Elizabeth H. | Expérience générale
Le client n'a pas laissé de commentaire.Robert J. | Expérience générale
Exactly what we needed.Abigail B. | Expérience générale
Le client n'a pas laissé de commentaire.Joyce G. | Expérience générale
The staff at this location were top notch, professional, and a pleasure to work with. I would also like give top billing to Jared for running a great location.Adam R. | Expérience générale
Jared was very helpful at check in.Thomas S. | Premières impressions
This is a clean and well-maintained storage facility. I still would caution you that I had a box of books that got slightly damp soI would recommend that you not put boxes directly on the floor if there is something in it that you don't want to get wet. And, of course, items get dusty so cover furniture to keep it clean.Rhonda R. | Expérience générale
Jared was extremely helpful, knowledgeable, and courteous. He is an asset to the company.Matthew E. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELLE W. | Expérience générale
The staff is extremely friendly and happy to help you.Edward B. | Premières impressions
Staff was friendly and helpful, often carrying boxes I bought to my car for me. Move out was quick and easy!Brian J. | Expérience générale
Excellent customer service all around. I worked with a few different associates, all of which were very friendly and helpful, and directly with Jared, the manager, upon move-out and he was just great.Rachel S. | Expérience générale
It has made my moving experience somewhat hassle free.Robert J. | Premières impressions
Jared and his team were always helpful and cheerful.margaret k. | Expérience générale
The staff was ALWAYS friendly and helpful!! The rates are very reasonable for the units, and I never once worried about my contents in their storage units. Awesome Experience!! Highly Recommend!!Kathy U. | Expérience générale
The manager and staff couldn't have been more welcoming and helpful from our arrival to the time we left the gate.Randy K. | Premières impressions
Great people to work with. I will go back when I need toUlli H. | Expérience générale
👍🏻Sandra L. | Expérience générale
Very accommodating of my needs for storage.Kat M. | Premières impressions
Good location and staff was always helpful !ALAN C. | Expérience générale
Jared and staff are very friendly, very helpful, and easy to work with.Brian J. | Premières impressions
Always helpful, there were a few payment glitches but they were always worked out in a timely fashion and staff was understanding about it.LYNDA P. | Expérience générale
Jared was very nice and helpful ThankyouKimberly H. | Premières impressions
Everyone was friendly and professional mannered.ginger h. | Expérience générale
Very friendly staffAMBER W. | Expérience générale
Jared and his staff took excellent care of us. I highly recommend this facility to others.DENISE M. | Expérience générale
Process for checking is very slow even though we did forms online ahead of time. Agent was great. System not efficient. Spent hour getting unit and truck.Brenda C. | Premières impressions
Very nice & helpful owner & staff. Would certainly use again. Truck rental was easy as well. Joseph V. | Expérience générale
What a refreshing experience. I dropped off a one-way trailer and had a free month of storage so did not expect a lot of assistance but they were awesome, took time to help me with everything. MERCICorbin S. | Premières impressions
Everyone was nice,professional&problem solver, except a Lady Named Julie. She told me the person who made the reservationForMeWasJustfiredAndIShouldNotAsherWhatHappendToMyResercation. VeryBadAttirudeginger h. | Premières impressions
Great, personal service. Well maintained facility. Very pleased with the entire experience.Carter F. | Expérience générale
The staff is amazing. The storage areas are clean and well kept. They keep stickers on the floor inside to help you navigate around which is convenient.Matthew C. | Expérience générale
I was particularly impressed with Jarad, the GM. He's very kind. He made sure we were provided quality service.Theresa F. | Expérience générale
Very convenient. Easy access and great staff!Harold M. | Expérience générale
Great facility. Nice people. Over priced.todd f. | Expérience générale
great emplyeesMARVIN M. | Expérience générale
Friendly professional service!Janet K. | Premières impressions
I got a larger unit for less money than what I had at UHaul. It was valley park storage. FYI Thanks Ray Waidmann Jr.RAYMOND W. | Expérience générale
Jared Langford went above and beyond what I expected. His professionalisms is beyond reproach.Adam R. | Premières impressions
Jared and the crew are great. Very helpful folks, I would recommend doing business with them.Chuck G. | Expérience générale
Great experience and customer service.DONALD R. | Expérience générale
Very friendly and helpfulAMBER W. | Premières impressions
A special shout out to Jared. He was always professional, effecient and helpful!!MARY ANN D. | Expérience générale
Excellent service!James R. | Premières impressions
The service and efficiency of Mr. Langford were exceptional. He understood my concerns and alleviated them immediately; it was a terrific experience"Michael A. | Premières impressions
The staff and the facilities met my needs and we're very accomodating.Dennis S. | Expérience générale
I was a customer of the storage facility prior to uhaul braking over. I choose this storage facility because of the location and 24 hour access. Uhaul wants you to pay for 24 hr access. NOPE.MELANIE G. | Expérience générale
NaPamela C. | Expérience générale
Great placejowcol d. | Premières impressions
It was a pure pleasure to rent a locker from you. Place was exceptionally clean and well lit, and staff was very friendly and helpful. Thank you!!lori e. | Expérience générale
Antonio and Lorenzo did an awesome job getting my truck off the trailer. There was an issue deploying the two ramps, but they kept at it until the ramps were freed, GREAT JOB GUYS!!Chuck G. | Premières impressions
Jared and the U-Haul team are very helpful, nice and accommodating for all moving and storage needs. Would highly recommend the U-Haul on big bend road.James B. | Expérience générale
Staff was very accommodating and the facility appears clean and safe.Amanda P. | Premières impressions
Thank you, JarrodSandy M. | Expérience générale
Earl and the manager, Jared are very helpful great to work with!Marilyn M. | Premières impressions
The stay was good, except the adjacent unit leaked unidentified green goo under the wall.SCOTT D. | Expérience générale
Very positive experience! Thank you!Thomas D. | Expérience générale
I must sing praises for this Uhaul and Storage facility. The staff is so friendly and attentive to your needs. The property is so clean and maintained. I stored there for three months. Thumbs up!Pat A. | Expérience générale
Sand was and Lexi were great always helped me outLadarius R. | Expérience générale
Helpful, clean, fast. Knowledgeable.joann w. | Premières impressions
Everything was great no complaints.sabrina b. | Expérience générale
The facility was very clean. Convenient carts were provided for easy move in and out. I will use the place again if I ever have the need.Deanna W. | Expérience générale
Above and beyond my expectations! Thank you for making sure everything was convenient. My fiance raved about the customer service when he also rented a box truck for hauling. Will definitely be back!ALYSSA W. | Expérience générale
I have had an overall poor experience with U-Haul. The staff always seem rushed when dealing with me and one of the U-Boxes I rented were not in good condition and had to repair by the owner.Jenna R. | Expérience générale
AucunChristine K. | Réservation
U haul was very friendly and helpful. She was genuinely looking to help me find the right storage unit that I needed.James B. | Réservation
No complaints, thanks!Jamie B. | Expérience générale
Treated like a number and that was it. Not very knowledgeable on questions I had during my rental. I always dealt with a wait Everytime I was in the office. I know it's just storage but????nicholas p. | Expérience générale
Everything was clean and he gentlemen I worked with were very friendly and professional.Christopher M. | Réservation
Agent explained everything to us. I just hoped I checked out when I left. Not sure.sabrina b. | Réservation
Jared Langford in particular was great. He was helpful, friendly and professional. He gave me great suggestions and took care of details.KELLIE H. | Expérience générale
I came in on a Sunday from driving for 3 days and still had to unload! LaDarius was PHENOMENAL! He had like 4 people waiting with no help and took care of everyone!Rayme C. | Réservation
Susan, who helped me on the phone was lovely! My apartment is not ready so I needed a second unit. She was accommodating and helpful!Rayme C. | Réservation
This was a very good storage place. I had a unit here for many years and always was well taken care of. I felt like to units were secure and the people I needed were always accessible and friendly.RICHARD P. | Expérience générale
Muy bienJOSE C. | Expérience générale
I had my things in this storage unit for four and a half years. The facility was always clean and I was completely satisfied. The staff was always friendly and helpful.STARR G. | Expérience générale
We used this storage facility for a little over 6 months and it was truly a blessing. The staff was very helpful and even referred a moving company that made our recent move quite efficient!!CHRIS U. | Expérience générale
Jared is a horrible owner/operator. Due to a mistake, my storage unit was given away. After giving me a 2nd unit at no charge, 3 months later, I was told I had to pay. He doesn't honor his word.Calvin T. | Expérience générale
I think my experience with u-haul was as good as it could be. The staff was always friendly and helpful and there were no surprise fees or anything. They even gave me a free lock for being military.Timothy S. | Expérience générale
Perfect for our short-term needs, but very pricey. Also, based on what we had to put in storage, the size of the storage recommended to us was WAY too small. Had to double the size.Rosemarie F. | Expérience générale
Good experienceSHERRY M. | Expérience générale
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