I only needed the truck for 1 day and was charged for 2 which is ridiculous. 400 dollars for 1 day of usage, it was a waste of money. I will NEVER use uhaul again or recommendsherry L.
Customer Reviews for U-Haul Moving & Storage at Bissonnet
Pour nous contacter
Houston, TX 77099
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.darlene T.
The agents that work the desk were making up pricing as they go..online it states a 100 retainer without card information they stated 160 I gave them 180 cash and he only put 160 on the paperwork. When I came back for my change he stated that it will be sent to the card on file but there was no card on file. I used a card with the moving company and had no issues. The recipet from uhaul states I was issued cash. So your agents kept my money after treating me like I was a criminal and like I was going to take the uhaul even though my reservation said I needed it for 10 hours.Keldon W.
Leonard and jarold are very helpful..Reginald D.
Overall very good experienceAdnan K.
Thank you so much the person who attended was so nice.Gloria B.
Leonard worked with D-An from the Stafford location to secure me a much better deal than what I got online. Merci!Lucia D.
Le client n'a pas laissé de commentaire.Della P.
Le client n'a pas laissé de commentaire.ADELEKE A.
Le client n'a pas laissé de commentaire.Jose N.
Le client n'a pas laissé de commentaire.QUINCY M. | Premières impressions
Le client n'a pas laissé de commentaire.Linda s. | Expérience générale
Le client n'a pas laissé de commentaire.danna B.
Very impressed how clean the facility is given where it is located, the staff was very friendly and kind, Especially Jerold, a little funny a little sassy, you can tell he's been in customer service for while. If nothing changes I plan on being here for whileCLAUDIA C. | Premières impressions
Jerrold went above and beyond to facilitate my move in. Even though it was some issues due to another uhaul location mistake. I will continue to do business with the 108311 Bissonett location. I can't believe Ms. Susan is still there.GWENDOLYN L. | Premières impressions
Le client n'a pas laissé de commentaire.Zina A. | Premières impressions
Jerold was simply the best , this place is lucky to have him. Never seen someone handle some many customers with ease, he was working both computers by himself trying to make sure everyone was taken care of. He is the best when it comes to customer service, he comes across genuine and Sincere as if he really wants to help you. I plan on being a repeat customer as long as he's thereCATHERINE G. | Premières impressions
Everything was fine to my standardsRhonda F.
The guy Leonard was very helpful and very polite. Je les recommanderais à n'importe qui.ej n. | Premières impressions
Allow 24 hours entrance amd that 5 star review is right there...Domingo D. | Expérience générale
I let the young man in office I was moving out on3/2 I asked how many days I had to take things out they checked on computer he said I had till I ok ..i got things our 3/ 6 and I got changed on 9 th because it was automated .helloCarmen L. | Expérience générale
I was impressed with the Staff. He was exceptionally friendly, polite and helpful.Samuel B. | Premières impressions
Le client n'a pas laissé de commentaire.olusegun a. | Expérience générale
Le client n'a pas laissé de commentaire.George M.
Le client n'a pas laissé de commentaire.sophonia S.
Very satisfied customerBrenda C. | Expérience générale
Very pleasant staff, accommodate and helpful.james b. | Expérience générale
Best storage arrangements everLucky U. | Premières impressions
Le client n'a pas laissé de commentaire.Shawntell M.
The employee was very kind well knowledge of his job and what I needed he was a great helppatricia ann W.
I am not the customer "Chinel E" I have done no business with UHaul in recent years. You have plagued me with phone calls and texts such that I have felt the need to contact an attorney. I have delivered to you a cease and desist request. LET ME REPEAT... you have been harassing me and continue to harass me, STOP. STOP! STOP!CHINEL E. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH B. | Premières impressions
Staff niceDien T.
Gerald was great and super helpful!NATHAN S. | Premières impressions
Just keep doing kindPAULINO I.
The gentleman that helped me with starting the rental and when I returned the truck was great! He was so helpful and kind even though I was hours over my time frame. He's was still courteous and nice throughout the entire process.CHANNELL R.
Le client n'a pas laissé de commentaire.JoVaughn R. | Expérience générale
Le client n'a pas laissé de commentaire.eric s. | Expérience générale
Le client n'a pas laissé de commentaire.Olayinka S. | Premières impressions
First truck they gave me was dead. Had to swap for another truck.LEO N.
Le client n'a pas laissé de commentaire.florance m. | Expérience générale
Le client n'a pas laissé de commentaire.joshua c. | Expérience générale
Continue the Great WorkNGOZI A.
Le client n'a pas laissé de commentaire.BARBARA C.
The GM was super, friendly and helpful. I will come back and refer my friend to this locaton. Bravo. MINH T.
Le client n'a pas laissé de commentaire.Durwin D. | Expérience générale
Thank you for the great service!ALEXIS H.
Your staff handled my account with professionalism I'll continue to do business with themLESLIE RUGENA D. | Expérience générale
Le client n'a pas laissé de commentaire.KEITH J. | Expérience générale
People where not rude but they didn't explain anything about the return procedure. I explained to them that I would probably return the truck after hours. The gentleman told me to download the app and follow the instructions, so I did that and the instructions did not indicate where to put the keys so I figured to lock the keys in the truck as they would probably have a spare. Now I'm being charged a extra $100. Not a good feeling for a misunderstanding.cesar C.
Le client n'a pas laissé de commentaire.Victor G. | Expérience générale
Le client n'a pas laissé de commentaire.LUCY MAE R.
I went through the May flood in 2015 and the Harvey flood in 2017 and in both cases i kept my goods at this facility. I closed my last unit on Sunday Nov.14. The personnel is very helpful and I was always treated with care and respect. I will always recommend this location on Bissonnet. Merci.Janie S. | Expérience générale
Le client n'a pas laissé de commentaire.MAUREEN W.
Le client n'a pas laissé de commentaire.Miasia O. | Expérience générale
Le client n'a pas laissé de commentaire.Lexus K. | Expérience générale
It was an amazing experience for me. Although I have all the requirements which made the whole process easier,I found a quick solution to the moving procee bordering my mind at that time. Merci.STEPHEN B.
Greatly appreciate 🙏 but the equipment was return back and I did not receive a receipt from UhaulKamoru A.
Le client n'a pas laissé de commentaire.Carlos M.
Le client n'a pas laissé de commentaire.EKEMINI U.
I used a vehicle for less than 10 hrs but I was billed for 2 days. Extortion is what I think about the companyOLALEKAN S.
Le client n'a pas laissé de commentaire.Ricardo F. | Expérience générale
Le client n'a pas laissé de commentaire.Willie L. | Premières impressions
Overall a good rental experience. Checking back in was a little slow but still okay.Willie L.
The gas was on a different level then the contract showed. I took a picture before hand to show. They don't show you the truck till after you sign. This is the second issue of them trying to charge more for their mistake. So I knew to take pictures of everything.ALEXIAS L.
Absolute professional and accommodating staffernest a. | Premières impressions
Everything went well and I will be backJAMES B. | Expérience générale
Le client n'a pas laissé de commentaire.juanita j. | Premières impressions
Excellent! No commentsJOSHUA A.
Jerold was AMAZING! He definitely showed a customer service that is hard to find. I appreciate him greatly for going the extra mile to ease some of the stress from an already stressful time. Kevin Alley, Sales Manager - Gillman ChryslerKEVIN A.
Le client n'a pas laissé de commentaire.SYED S.
The hallway was too small for the 3x3x3 and the neighbors get in each other way and get an attitude with you.Christina R. | Expérience générale
Le client n'a pas laissé de commentaire.Danish Q.
Le client n'a pas laissé de commentaire.Cholotte I. | Expérience générale
Le client n'a pas laissé de commentaire.Lola T. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly J. | Expérience générale
Le client n'a pas laissé de commentaire.LAWANDA J.
None @ allWillie F. | Premières impressions
Le client n'a pas laissé de commentaire.Chantia B. | Expérience générale
Fix the air-condition. It wasn't working.CATARINO R.
Le client n'a pas laissé de commentaire.LEO N.
You are awesomeSUNDAY J.
Le client n'a pas laissé de commentaire.MARY H. | Premières impressions
Lenard was very helpful and personable. The space was just what i need for a quick month! ThanksSandra S. | Premières impressions
Nice guysJIM O. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHERSON C.
The reason I only rated the location as "average" is that it wasn't the location I selected 6 weeks in advance and I had to drive 15 miles to pick it up at this location. The original location I selected was only 1 mile from my home.CHARLES W JR P.
I initially scheduled with Meyerland location but when I called to ask a few questions the customer service shown was horrible. I cancelled at that location and scheduled at the Bissonet location. When I called to confirm that the truck will be available the gentleman was so polite and helpful and then when I picked up the truck it was a breeze as well as dropping off the truck. I am so beyond thankful with the Bissonet team. Thank you!!Stephanie P.
Everybody was super nice and friendly. Love it ! No complaints at all . Good job guysCHELSEA W.
Le client n'a pas laissé de commentaire.NORA T.
Everything was fineJAMES ALVIN K.
Le client n'a pas laissé de commentaire.efraim J.
Very friendly and helpful staff.Adeyemi A. | Expérience générale
I was pleased with my overall experience and I would recommend family and friends to use for their storage and moving needs.Fontella T. | Expérience générale
Good customer serviceCEDRICK A.
Le client n'a pas laissé de commentaire.Charlie G.
Le client n'a pas laissé de commentaire.NIEVES C.
Le client n'a pas laissé de commentaire.ANTHONY S. | Expérience générale
Le client n'a pas laissé de commentaire.Angelina R. | Premières impressions
Excellent customer service! Would recommend to anybody who needs a uhaul!Adrian T.
Le client n'a pas laissé de commentaire.THAER M.
management staff was extremely helpfulTrevell C. | Premières impressions
Le client n'a pas laissé de commentaire.Farrayn J. | Expérience générale
They are professional in their servicenoel C. | Premières impressions
Everything was good. Thanks Mr. L for making everything so easy and helpful.Tonya R. | Premières impressions
Get rid of management very horrible worst experience I have ever encountered in my life will never recommend U-Haul to nobody I'm very upset in the way I was treated poor customer service manager should be fired immediately.RANDY J.
Le client n'a pas laissé de commentaire.BOBBY K.
Great Customer Service. Always friendly and patient. I rent a truck here about twice a month and gas never been a hassleCHATINA M.
Le client n'a pas laissé de commentaire.Armando V. | Premières impressions
Le client n'a pas laissé de commentaire.DARSHAK T.
Excellent, professional, & courteous customer service from the young lady & older gentleman.JANIS M.
Everything was good.RITA LYNN J.
Le client n'a pas laissé de commentaire.ABDUL A. | Expérience générale
Le client n'a pas laissé de commentaire.PAPYSS N.
Just keep doing what you're doingLAWRENCE P.
Rude Employees Except one older Gentleman. He was very nice! But two extremely rude ladies one named Melonie. I will never ever rent another Uhaul and I plan to tell as many people as possible how very rude and unprofessional the employees are at this store. They expect you the customer to know the prices they expect you the customer to be there exactly at 9am and they are no even there on time to open there own store. No this was so unexceptable. Will NEVER get another UHUAL will rent a truck or enterprise truck or pay a moving company after there rudeness. However I do again want to say there was one older Gentleman and not the manager he was rude to a very older man like in his 60/70 who went got the truck he was so very nice and helpful and the only one who wanted to work. Its a shame how the others treated him demanding when he was the hardest working. I want my money back for the extra day I was charged because one the lady was late to work and Two i asked if I could use the night drop and she said no but I don't know why?Deymis C.
Todo muy bienMAYKEL P. | Expérience générale
Bigger trucks and movers stole the dollyKENNETH C.
Le client n'a pas laissé de commentaire.ERNESTO C.
Le client n'a pas laissé de commentaire.Donald B.
All good. This time was very fast and easy.DOMINGO S.
Great staffRobert M. | Premières impressions
Great management nice and friendly staff very helpfulRobert M. | Expérience générale
VERY PROFESSIONAL AND QUICK . THE MANAGER WAS EXCELLENTByrd S. | Premières impressions
Le client n'a pas laissé de commentaire.Susana B.
My customer service rep was great! She was so pleasant and helpful! She rocked!!Ashley M. | Premières impressions
It was very disrespectful one of the workers in there is very disrespectful she did not check the equipment if y'all go there make sure they check the equipment because you will be possible of something that you didn't to the accuse me and my husband hitting a tree and messing up the top of the truck when she didn't even go over the truck to make sure the trucks didn't have no issues for nothing she just went by what the truck had from what the last person had and she tried to say that we hit the truck now they trying to tell us we have to pay for something that we didn't do so yes I have my lawyer on it they are very poor service they are not the place you need to rent a U-Haul from because you would not be satisfied the truck we had made a whole bunch of noiseYVETTE A.
Le client n'a pas laissé de commentaire.James H. | Expérience générale
Mr Leonard and Mr Don were professional and very kindALETHEA W.
Great staff.love it there.Charlie D. | Expérience générale
Le client n'a pas laissé de commentaire.Latoya W. | Online Move In
Staff very professional Very kind and helpful I been with this location for 4 yrs Thank you to all of the staff.Nelva P. | Expérience générale
Le client n'a pas laissé de commentaire.Dana L. | Premières impressions
Le client n'a pas laissé de commentaire.Bobby K. | Expérience générale
No comment.Victor G. | Premières impressions
very happy with the whole experienceAkeel C. | Premières impressions
Nothing. The service was prompt and very professional.HERMAN B.
Le client n'a pas laissé de commentaire.Patricia M. | Premières impressions
Le client n'a pas laissé de commentaire.SOPHIE V.
Le client n'a pas laissé de commentaire.JAZMINE W.
Le client n'a pas laissé de commentaire.CHUNG K.
Everything is okay so far.RITA K.
Le client n'a pas laissé de commentaire.ROBERTA M. | Expérience générale
I was overcharged i returned the truck with the gas amount and it was clean yet i was charged 84 dollars fees i didn't even know were added plus i didn't surpass the millage eitherdarwin A.
I strongly recommend this Uhaul location to all my friends , Truck was very clean and Manager Leoberd & his staff was very professional & they make sure I got full tenk of Gas, also even though I rented so many times in past but they make sure I have 1800 number if need to contact after hours or any emergency , Thank you Uhaul corporation for keeping good people in team,DARSHAK T.
Le client n'a pas laissé de commentaire.Astra B. | Expérience générale
Very satisfied good customer service thank you.Mongelia R. | Premières impressions
Le client n'a pas laissé de commentaire.Aricie P. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly T.
My assigned storage space was broken into. No compensation. Excessive rent increases. I recommend Friendliness that will go long way.KENNETH A. | Expérience générale
Le client n'a pas laissé de commentaire.DORIS F.
Le client n'a pas laissé de commentaire.Thomas R. | Expérience générale
Le client n'a pas laissé de commentaire.ADEREMI A.
Thanks You!Chadwick H. | Expérience générale
Associates was super coolStacy S. | Premières impressions
Le client n'a pas laissé de commentaire.KELECHI N.
Prices are outrages would never come here againDestiny C.
Le client n'a pas laissé de commentaire.KIMBERLY J.
Le client n'a pas laissé de commentaire.Reynier A.
The 2 employees were amazingDebra B.
Don't change the pickup location at the last minute and make the customer drive 2,5 hours out of their way to pickup the equipment after the original pickup location was 5 minutes away.STEPHEN B.
Please keep LaToi Rayme as agent at this facility. I've done business here before and it used to be very unprofessional. Now a great place to do business.Dorothy M.
Personnel, Ms. Toy extended exceptional customer service. What an awesome experience today.ERLENE P.
From the day I came there till the day I left which was a year and four months your staff was absolutely incredible whether I walked through the door or whether I called to make a payment they were always extremely professional kind and willing to help regardless of what the problem was I would recommend you to anyone anytime thank you for your incredible staff thank you for the incredible service that I receivedDeborah H. | Expérience générale
Have smaller Van's for smaller movesTAMMENIA F.
Le client n'a pas laissé de commentaire.CHRISTIANA U. | Expérience générale
Keep up the good workGeorge R. | Premières impressions
Le client n'a pas laissé de commentaire.sharone t. | Premières impressions
Le client n'a pas laissé de commentaire.DERRICK N.
Le client n'a pas laissé de commentaire.Dnise C.
Le client n'a pas laissé de commentaire.Sarah W.
Le client n'a pas laissé de commentaire.Jill S. | Premières impressions
Le client n'a pas laissé de commentaire.JUAN F.
Le client n'a pas laissé de commentaire.PATRICE B.
Best staff ever!TRANG H.
Customer service was excellent and polite. Mr Erick was amazing answering all the questions I had prior to equipment returned. Thank you Mr. ErickSELENE H.
Le client n'a pas laissé de commentaire.GERALD WAYNE M.
Le client n'a pas laissé de commentaire.CHRISTIANAH C. | Premières impressions
Le client n'a pas laissé de commentaire.Aleasha H. | Expérience générale
When I walked in the clerk asked me why I wanted to change it from a mobile pick up to a inside after removing her drawer ans stating she was about to count it down. In customer service your customer shouldn't be made to feel as though she is bothering you. The gentleman was very helpful & provided a lot of detail. Had she not did that I would've probably been overly satisfied.Kimberly T.
Excelente servicio y mucha amabilidadZeidy J F. | Premières impressions
Le client n'a pas laissé de commentaire.Samuel R. | Expérience générale
I appreciate you all for keeping my things secured and safe since 2018FnU P. | Expérience générale
Le client n'a pas laissé de commentaire.william s. | Expérience générale
Management is much more professional and courteous.Edgar D. | Premières impressions
Le client n'a pas laissé de commentaire.Keisha A. | Premières impressions
N.D.ANDREW WILLIAM C. | Expérience générale
Uhaul means business, judging from the setting.EFEMENA O. | Premières impressions
The staff was perfect. Eric, Derricca,Melaine, and Leonard was awesome. I recommend this location for your storage needs. Good staff.LEONARD G. | Expérience générale
The experience once someone actually came to the office was great. But they were not in the office for over 10mins and once they saw us waiting in front of the gate initially they were not going to come over until we called out to them.ROBERTA M. | Premières impressions
Le client n'a pas laissé de commentaire.LEONARD G. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon W. | Premières impressions
Le client n'a pas laissé de commentaire.CAMELLA G. | Expérience générale
Le client n'a pas laissé de commentaire.mercedes t. | Expérience générale
Great service from staffers.Yesimot A. | Expérience générale
Five star rental accommodations and customer service.stephen f. | Expérience générale
Le client n'a pas laissé de commentaire.Katherine O. | Premières impressions
Some sort of roof leak what up my stuff table wicker chair Etc I'm not appreciative of that plus I had to file a claim which I never end up getting any money on from Uhaul I'm a little disappointed in the entire process at U-Haul from the time I pay for the first month to the end I'm definitely grateful that I've gotten out of you all.Mali R. | Expérience générale
You all made this very stress free. The website had everything I needed including the link to Mastermind Movers who were great. Thanks much, and keep up the good work!Kevin S. | Online Move In
Le client n'a pas laissé de commentaire.Derrick W. | Premières impressions
Le client n'a pas laissé de commentaire.Suwuan E. | Premières impressions
Le client n'a pas laissé de commentaire.Shaquithea Lanee R. | Premières impressions
I am grateful and very impressed. Mr. Leonard is the best. He is professional and very courteous. He takes great care of the customers and their needs.Ray C. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline G. | Expérience générale
Marcus and his team were awesome. They listened to my concerns every time i felt as if i had an issue and responded immediately. They catered to my every need and in my opinion they are better than the previous management.Bret A. | Expérience générale
Great service!Joshua B. | Expérience générale
Once Yvonne and Tracy left, the service went to zero. I couldn't even get a key to the bathroom. Yvonne and Tracy always went above and beyond to provide the best service.DAVID R. | Expérience générale
U-Haul representives were very unprofessional at this Bissonnet location. I am very disgusted on how they approached and delt with business. All my family and friends are giving thumbs down.Marcus J. | Premières impressions
they were great I give them a 10 +Courtney R. | Expérience générale
Great experience and friendly staff.Dominique H. | Premières impressions
Everyone was nice and helpful, I really appreciated that !!! MerciJim D. | Expérience générale
I was very please in the help i receive from the ypung lady that waited on me Sunday to the person who made it easy for me to get the truck thank you so much for helping meCONSTANCE B. | Premières impressions
The staff was very co-operative and helpfulFarida K. | Expérience générale
Staff is nice, understanding, and very helpful.Michaella M. | Expérience générale
EZY was very helpful and getting me a storage unit and helping me find a place to return my equipment Thank you so much for your helpROSALIND B. | Premières impressions
Excellent service à la clientèleAlicia R. | Expérience générale
Excellent service à la clientèleHansel R. | Expérience générale
Everything were excellentIvory W. | Premières impressions
SatisfiedNICHOLAS I. | Expérience générale
E was very helpful.Dianna G. | Premières impressions
Very friendly and helpful staff.shemika e. | Premières impressions
Very okay i really appreciate you guy. God blessKudirat a. | Expérience générale
Tracy is great. We had a good chat with him as well.Moji H. | Réservation
Great serviceJim D. | Réservation
Customer service was great and I appreciated that. The original u haul I reserved a unit with was the worst, I'm glad for choosing the one that I am at now . Thank you!!!Jim D. | Réservation
MerciCarlos M. | Expérience générale
Services excellentIBUOROIBO A. | Expérience générale
Move out went smoothlySHARNETTE B. | Expérience générale
Never had problems and staff was always helpful.LORAINE C. | Expérience générale
Thanks for your assistance during my needs.RUBEN R. | Expérience générale
Merci.shane t. | Expérience générale
No "omm÷n/natalia c. | Expérience générale
Mr Tracy & Evonne were very helpful at all times. Enjoyed doing business with them. ThanksJULIUS V. | Expérience générale
The only self-storage I will useCharlotte C. | Expérience générale
BienMIRIAM J. | Expérience générale
I would use U-Haul againMICHAEL A. | Expérience générale
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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