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antonia W | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Bissonnet
Testimonials From Recent Customers
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Rats ate my furniture and no one was responsible for that damage
LESBIA G | Expérience généraleMiss Susan super kind and helpful
Damaris ESatisfactory
ABIDEMI A | Premières impressionsStaff was very helpful.friendly. and made it easy to sign in. and close out. I would recommend and rent again. Merci.
Calvin P | Expérience généraleMice and rats came into my storage.
Shirley A | Expérience généraleCustomers service is sucks
Noman KVery non-welcoming staff Susan, They close at 5pm, as I entered at 4:35pm, Susan showed attitude, saying it's not good time to come in, she has to close register etc, , she started process at 4:40pm after I told why she is wasting time giving excuses only, she was just trying to rid away me, She took my Selfe (even she got copy of my ID), Strange! I took U-Haul couple of time before, but no body ever asked to take pix from their personal phone , I would never go at this location again
Saqib SI scheduled a same day 10' truck rental and pre-checked in. When I got to the rental office I was in and out with lightning speed. The truck was great and the return of it was also with lightning speed. I am very satisfied with the location, the reps and my experience. Merci.
Donnell CAucun
EKEMONA E | Expérience généraleMr. Gay harassed me to the point I was scared to take the truck back to his location. He left thrusting voice messages and was yelling. I will NEVER go back and will be calling on him and filing charges.
JAZZMAINE MThanks To Mr Lenord he did everything possible
Lakreshia C | Expérience généraleI love you all. Thank you for keeping my Treasure's safe
BARBARA B | Expérience généraleNo improvement needed
Anthony JBob and Carol (?) were so helpful
JACOB S | Premières impressionsBoth cashiers had poor customer service skills and an attitude like they really didn't wanted to be there. I was never told when I came earlier to the location to inquire about my reservation that I would need to have a second person ready with their phone to verify my identity." Otherwise, I will not be rented a uhual truck". Neither when I booked my online reservation was Informed that I need to have second person ready with their phone to verify my identity. It was 9 am in the morning and I had really a hard time getting anyone to answer their phone. On my complaining that you all should have informed me when I came to the location and booked online so I was ready one of the cashiers rudely and with an smug attitude said to me "We are just doing our jobs and it has always been like this. And that we are renting you a 45K truck ." I felt disrespected as a customer and will not visit this location again. Lastly, one year ago I used the uhaul location at Webster, TX and I was not asked to bring a second person on their phone to verify me and furthermore I was treated with courtesy and respect.
KASHIF MIt's well organized and convenient for me, when next I need a storage I will come back. Thanks
RAZAQ I | Expérience généraleCustomer service with the Manager. Mr. Leonard Gay is outstanding. His staff is also very friendly and helpful.
Reginald DThere are lots of RATS. The roof need fixing.
Sharon W | Expérience généraleKeep up the great service!
Kevin SWell this is out of uhaul control , when I first picked up vehicle , vehicle had no gas . So i drove to a close gas station &. When i started fueling vehicle , all the gas started to spill on the floor so i had to return the vehicle to the location . I had to re-schedule my helpers to move my stuff . Customer service was able to get me a vehicle for the next day which was great . Next time I pick a uhaul truck it will be directly at a uhaul location instead of an unauthorized uhaul location .
federico pRien
MARIA CSuper friendly and helpful. Showed me everything I needed to know to have a good experience
Robert LPick up customer service was awful. Rude - unprofessional. The white man who helped me with the return was very polite and informed me of the process up until left.
Gloria AThis is Uhal's Best Location ,
DARSHAK TExceeded my expectations. Thank You.
IMMANUAL W | Expérience généraleI needed a storage unit, but didn't know which would work best for me. The staff members were extremely helpful & informative & helped me look around to find my perfect unit. The experience was quick & simple & I am happy the unit is at a reasonable monthly price!
Michelle T | Premières impressionsMy storage unit was broken in to because of negligence of then then manager (now general manager). My unit went with a broken latch for over 2 years after complaining about it multiple times.
Daniel V | Expérience généraleExcellent service provided by Mr. Gay. Thank you for always proving such great customer service
Reginald DEverything was great
Reese WI would like to bring to your attention that when I returned the cargo van to the u haul facility I was surprised to learn that I drove the truck for 12 miles. I live 1,5 miles from your location. There is no way that I live 12 miles from the location that I rented the cargo van from. You can verify my physical address on record as that is where I was moving from to your location. I suggest you have the odometer checked as the lady (Susan) told me I wasn't the first person to bring that their attention. Thank you!!!
Marchelle DEverything was great I will return if I have to.🌞
yvette B | Expérience généraleThank you for all your help very professional
steve oI had a great experience thanks
Ivan V | Expérience généraleThe customer service was very bad. Customer service did not respond to questions on phone rather answer was come here
Altaf WAwesome staff and clean equipment it was a great experience and I highly recommend other people to come try them out.
Royce JPoor customer service Poor customer service Poor customer service I can’t say that enough if I wasn’t in a rush the other day sure enough I would have took my business to another u-haul location
shawauna sThe lady in the office I'm not sure her name but she's a short older Caucasian lady and she was very helpful. Eric and Donald were extremely helpful and has amazing customer service skills
Sade D | Premières impressionsGreat costumer service. Clear and concise information/instructions given to me as a first time user.
Julio Bgot charged 14 dollars to go to the light. Ridiculous
Daisy CMuy buena atención de los trabajadores ,el uhaul en perfecto estado muy contento con su servicio
YOANDRY GGood serv
issac cGreat service
Javetta Tthe service is very poor and long time waiting
Olusagun MExcellent personnel at this location. Very helpful knowledgeable staffing made for a pleasant experience
ELISE V | Expérience généraleNothing but keep Bob and his helper working at U-Haul because they are a great asset. They provided such wonderful customer service; when you do that, you provide great customer care! I'd hire Bob and the other employee on duty in a heartbeat.
Janet HThe original location got changed the day before, that was inconvenient but we worked out a new location CONFIRMED IT WAS ACCESSIBLE AT 7a via truckshare 24/7. The truck wasn't available until the location opened at 9a. The truck smelled of liquor and was overall dingy and smelly.
OMAR DTeam inside was very helpful, polite and all questions answered.
Jesus O | Premières impressionsI love this place and the employees are very nice and friendly people . I will recommend this stores 100 %
EVELIA R | Expérience généraleMake many trucks available
Ahmed RNothing everything is perfect
Abraham RI will tell anybody about this facility. Mr. Leonard Gay and his staff were exceptional. The customer service I received went above and beyond excellent. The U-Haul at 10811 Bissonet is the facility that is wonderful.
Christine MI would of gave the facility a 5 but I don’t like you have to get out your car to swipe key to access gate to get in need remote entrance
Willie JEverything was Perfect, the service representative was very nice and helpful, I will Definitely be coming back to this location as Always, Thanks Pamela
Pamela MI strongly recommend this Uhaul Location to all my Frinds Best Customer Service
DARSHAK TGreat customer service and excellent management.thnks
EDWARD GFine
Donald b | Premières impressionsthe accessible hours weren’t the best
TREY T | Expérience généraleI will definitely come back again keep the good work up thanks.
anthony o | Expérience généraleAwesome customer service people are very helpful
LIEZEL K | Expérience généraleLeonard was great! The whole process was straightforward and easy to follow.
Kelly WSince i am about uhaul i don't know that is good lie this, but when I coming in I know that this is opportunity for people like me i love it and God bless America for introducing this uhaul.thanks
Febisola A | Premières impressionsI’m satisfied with the storage just wish you could go to it earlier than 7:00pm but I’m happy im good
Mark B | Premières impressionsFast n reliable…..
Grish CManagement was Very Friendly
TYRONE J | Premières impressionsCall to reserve needs more clarity on what's needs when you get to store other than its ok
randy pService with a smile. Thanks.
Alonzo WJust saw that there were mice droppings in my climate storage so might need to check on that and see what and where are mice 🐁.
CHRISTENE S | Expérience généraleExcellent service, help full employees and friendly
Sandra RThey gave excellent customer service.
Maggie WShe accommodated a last minute stop
SHERRI S | Premières impressionsRien
Fatimah OLeonard/Manager was very knowledgeable, offered great advice & answered ALL my questions. This is the first time I have rented a storage unit. Leonard was very detailed & made me comfortable in my decision to rent from U-Haul. Towards the end of completing the process, another associate/Robert Reed came in & was also very friendly & helped me with the gate card. Both associates were very professional & accommodating! Leonard & Robert are excellent examples of how to provide amazing customer service!! These two are VALUABLE ASSOCIATES & deserve all incentives &/or awards & recognition available.
SANDRA D | Premières impressionsSmooth experience with class and integrity from beginning to end.
Anne-Maria FEverything was perfect there is no need to improve.
patrick dGood professional customer!👍🏽👍🏽👍🏽👍🏽
Mercedes AThey always take care of customers problems Thanks you
murad m | Expérience généraleKeep doing what y'all doing good job honestly happy New Years
Michael SNever get rid of D-AN
ADOLFO GExcellent service à la clientèle
Michael W | Premières impressionsThe clerk at the store was great help.
FNU BThank you is awesome experience
Nouman AExcellent service from all staff members every time.
cheryl k | Expérience généraleI had an unfortunate experience. I dropped off my rental and somebody else that dropped another rental had blocked my car in the parking lot. I was not able to get out so I had to get somebody else to pick me up and pick up my car the next day. This happened at around 9:30 pm. I called U-Haul customer service and they weren't able to do anything. It would be great to have somebody on call to be able to move a truck if it's blocking another car.
Amadeus MEveryone at this facility did an amazing job to ensure that my pick up and return went as smoothly as possible.
Latisha HTodo.exselente.lo.recomiendo
Juan S | Premières impressionsMr. Robert was very helpful to me and my family every step of the way.
Lee H | Premières impressionsTake care of them well.
Victoria NThis is the first time renting a storage unit I hope is safe!!!
Ivan V | Premières impressionsAmazing job guys
Jonathan PLeonard was excellent start to finish! We will definitely rent a truck again from this location if we need one.
Randy BNothing just keep up the Good Work 🤠
Julius AThink y'all so much
Keshia M | Expérience généraleAs always KEEP UP THE GOOD WORK 🤠
Julius ALeonard Susan Bob Danielle and there's one more lady and I can't think of her name but the crew and all was very good very professional and I appreciated that help they were caring so my name is Robert Marshall and I would gladly recommend someone to come back to the U-Haul on bissonnet thank you so much
RObert M | Expérience généraleMoyen
Edna J | Premières impressionsFront desk guys where so nice. Very helpful overall great customer service! They made it so easy to get what I needed.
Angie D | Premières impressionsLeonard provided me excellent same-day service, securing me the right size truck and right size storage all within 60 minutes. Facilities and equipment were clean and ready to work. And he was training a new assistant manager all the same time. This man deserves a raise! I've been using U-Haul all my life, and this was a memorable experience. Great job to all!
Jerome V | Premières impressionsGreat customer service at that particular. The manager Leonard is very professional. Thanks Leonard.
Peter b | Expérience généraleMr Leonard and the lady was so nice and friendly and also went over and beyond I love this place and the people
MELODY K | Premières impressionsThey were Wonderful
Kayla B | Premières impressionsEveryone was very nice and courteous the only thing your large Storage is not very large for the price that you were charging I had a four bedroom living room kitchen I had to purchase two large storage to get all my furniture in
MARY A | Expérience généraleI have no regret for choosing your storage. I enjoyed it, felt comfortable as my belongings were well secured. Thank God your storage and well behaved staff. Thank you and God bless you all.
Adekunle O | Expérience généraleVery impressed how clean the facility is given where it is located, the staff was very friendly and kind, Especially Jerold, a little funny a little sassy, you can tell he's been in customer service for while. If nothing changes I plan on being here for while
CLAUDIA C | Premières impressionsJerrold went above and beyond to facilitate my move in. Even though it was some issues due to another uhaul location mistake. I will continue to do business with the 108311 Bissonett location. I can't believe Ms. Susan is still there.
GWENDOLYN L | Premières impressionsJerold was simply the best , this place is lucky to have him. Never seen someone handle some many customers with ease, he was working both computers by himself trying to make sure everyone was taken care of. He is the best when it comes to customer service, he comes across genuine and Sincere as if he really wants to help you. I plan on being a repeat customer as long as he's there
CATHERINE G | Premières impressionsThe guy Leonard was very helpful and very polite. Je les recommanderais à n'importe qui.
ej n | Premières impressionsAllow 24 hours entrance amd that 5 star review is right there...
Domingo D | Expérience généraleI let the young man in office I was moving out on3/2 I asked how many days I had to take things out they checked on computer he said I had till I ok ..i got things our 3/ 6 and I got changed on 9 th because it was automated .hello
Carmen L | Expérience généraleI was impressed with the Staff. He was exceptionally friendly, polite and helpful.
Samuel B | Premières impressionsVery satisfied customer
Brenda C | Expérience généraleVery pleasant staff, accommodate and helpful.
james b | Expérience généraleBest storage arrangements ever
Lucky U | Premières impressionsI am not the customer "Chinel E" I have done no business with UHaul in recent years. You have plagued me with phone calls and texts such that I have felt the need to contact an attorney. I have delivered to you a cease and desist request. LET ME REPEAT... you have been harassing me and continue to harass me, STOP. STOP! STOP!
CHINEL E | Expérience généraleGerald was great and super helpful!
NATHAN S | Premières impressionsYour staff handled my account with professionalism I'll continue to do business with them
LESLIE R | Expérience généraleI went through the May flood in 2015 and the Harvey flood in 2017 and in both cases i kept my goods at this facility. I closed my last unit on Sunday Nov.14. The personnel is very helpful and I was always treated with care and respect. I will always recommend this location on Bissonnet. Merci.
Janie S | Expérience généraleAbsolute professional and accommodating staff
ernest a | Premières impressionsEverything went well and I will be back
JAMES B | Expérience généraleThe hallway was too small for the 3x3x3 and the neighbors get in each other way and get an attitude with you.
Christina R | Expérience généraleNone @ all
Willie F | Premières impressionsLenard was very helpful and personable. The space was just what i need for a quick month! Thanks
Sandra S | Premières impressionsNice guys
JIM O | Premières impressionsVery friendly and helpful staff.
Adeyemi A | Expérience généraleI was pleased with my overall experience and I would recommend family and friends to use for their storage and moving needs.
Fontella T | Expérience généralemanagement staff was extremely helpful
Trevell C | Premières impressionsThey are professional in their service
noel C | Premières impressionsEverything was good. Thanks Mr. L for making everything so easy and helpful.
Tonya R | Premières impressionsTodo muy bien
MAYKEL P | Expérience généraleGreat staff
Robert M | Premières impressionsGreat management nice and friendly staff very helpful
Robert M | Expérience généraleVERY PROFESSIONAL AND QUICK . THE MANAGER WAS EXCELLENT
Byrd S | Premières impressionsMy customer service rep was great! She was so pleasant and helpful! She rocked!!
Ashley M | Premières impressionsGreat staff.love it there.
Charlie D | Expérience généraleStaff very professional Very kind and helpful I been with this location for 4 yrs Thank you to all of the staff.
Nelva P | Expérience généraleNo comment.
Victor G | Premières impressionsvery happy with the whole experience
Akeel C | Premières impressionsVery satisfied good customer service thank you.
Mongelia R | Premières impressionsMy assigned storage space was broken into. No compensation. Excessive rent increases. I recommend Friendliness that will go long way.
KENNETH A | Expérience généraleThanks You!
Chadwick H | Expérience généraleAssociates was super cool
Stacy S | Premières impressionsFrom the day I came there till the day I left which was a year and four months your staff was absolutely incredible whether I walked through the door or whether I called to make a payment they were always extremely professional kind and willing to help regardless of what the problem was I would recommend you to anyone anytime thank you for your incredible staff thank you for the incredible service that I received
Deborah H | Expérience généraleKeep up the good work
George R | Premières impressionsExcelente servicio y mucha amabilidad
Zeidy J | Premières impressionsI appreciate you all for keeping my things secured and safe since 2018
FnU P | Expérience généraleManagement is much more professional and courteous.
Edgar D | Premières impressionsN.D.
ANDREW W | Expérience généraleUhaul means business, judging from the setting.
EFEMENA O | Premières impressionsThe staff was perfect. Eric, Derricca,Melaine, and Leonard was awesome. I recommend this location for your storage needs. Good staff.
LEONARD G | Expérience généraleThe experience once someone actually came to the office was great. But they were not in the office for over 10mins and once they saw us waiting in front of the gate initially they were not going to come over until we called out to them.
ROBERTA M | Premières impressionsGreat service from staffers.
Yesimot A | Expérience généraleFive star rental accommodations and customer service.
stephen f | Expérience généraleSome sort of roof leak what up my stuff table wicker chair Etc I'm not appreciative of that plus I had to file a claim which I never end up getting any money on from Uhaul I'm a little disappointed in the entire process at U-Haul from the time I pay for the first month to the end I'm definitely grateful that I've gotten out of you all.
Mali R | Expérience généraleYou all made this very stress free. The website had everything I needed including the link to Mastermind Movers who were great. Thanks much, and keep up the good work!
Kevin S | Online Move InI am grateful and very impressed. Mr. Leonard is the best. He is professional and very courteous. He takes great care of the customers and their needs.
Ray C | Expérience généraleMarcus and his team were awesome. They listened to my concerns every time i felt as if i had an issue and responded immediately. They catered to my every need and in my opinion they are better than the previous management.
Bret A | Expérience généraleGreat service!
Joshua B | Expérience généraleOnce Yvonne and Tracy left, the service went to zero. I couldn't even get a key to the bathroom. Yvonne and Tracy always went above and beyond to provide the best service.
DAVID R | Expérience généraleU-Haul representives were very unprofessional at this Bissonnet location. I am very disgusted on how they approached and delt with business. All my family and friends are giving thumbs down.
Marcus J | Premières impressionsthey were great I give them a 10 +
Courtney R | Expérience généraleGreat experience and friendly staff.
Dominique H | Premières impressionsEveryone was nice and helpful, I really appreciated that !!! Merci
Jim D | Expérience généraleI was very please in the help i receive from the ypung lady that waited on me Sunday to the person who made it easy for me to get the truck thank you so much for helping me
CONSTANCE B | Premières impressionsThe staff was very co-operative and helpful
Farida K | Expérience généraleStaff is nice, understanding, and very helpful.
Michaella M | Expérience généraleEZY was very helpful and getting me a storage unit and helping me find a place to return my equipment Thank you so much for your help
ROSALIND B | Premières impressionsExcellent service à la clientèle
Alicia R | Expérience généraleExcellent service à la clientèle
Hansel R | Expérience généraleEverything were excellent
Ivory W | Premières impressionsSatisfied
NICHOLAS I | Expérience généraleE was very helpful.
Dianna G | Premières impressionsVery friendly and helpful staff.
shemika e | Premières impressionsVery okay i really appreciate you guy. God bless
Kudirat a | Expérience généraleTracy is great. We had a good chat with him as well.
Moji H | RéservationGreat service
Jim D | RéservationCustomer service was great and I appreciated that. The original u haul I reserved a unit with was the worst, I'm glad for choosing the one that I am at now . Thank you!!!
Jim D | RéservationMerci
Carlos M | Expérience généraleServices excellent
IBUOROIBO A | Expérience généraleMove out went smoothly
SHARNETTE B | Expérience généraleNever had problems and staff was always helpful.
LORAINE C | Expérience généraleThanks for your assistance during my needs.
RUBEN R | Expérience généraleMerci.
shane t | Expérience généraleNo "omm÷n/
natalia c | Expérience généraleMr Tracy & Evonne were very helpful at all times. Enjoyed doing business with them. Thanks
JULIUS V | Expérience généraleThe only self-storage I will use
Charlotte C | Expérience généraleBien
MIRIAM J | Expérience généraleI would use U-Haul again
MICHAEL A | Expérience générale