Évaluations des clients U-Haul Moving & Storage at Black Rock

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Black Rock

Cote générale :

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Briyannia D.
Évaluation :

The Best Location in the World !! Employees are perfect !!

natasha h. | Premières impressions |
Évaluation :

I’m so happy I decided to use this Uhaul(Blackrock) location for my moving and storage needs. The manager was very helpful and the staff was nice. The facility was nice and clean

Suzanne M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michelle Q. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Paul W.
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Didn't like returning van after hours. Have to leave van in the back, then walk around the block in the dark to the front where I had to leave my car. Otherwise, a good experience.

Michael M.
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Le client n'a pas laissé de commentaire.

Anthony D.
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Le client n'a pas laissé de commentaire.

JOSE Q.
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Le client n'a pas laissé de commentaire.

John W.
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Le client n'a pas laissé de commentaire.

Dave M.
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Le client n'a pas laissé de commentaire.

CHELSEY A.
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Very courteous staff! Love this location, have rented equipment here a few times.

Karina A. | Online Move In |
Évaluation :

Great service, clean and well maintained unit. Affordable & secure.

KEVIN C.
Évaluation :

Once again, website navigation is clumsy. The facility was not doing return check-in‘s and the website would not allow me to check in. I am unsure of the accuracy of the invoice because I only drove it to one place and back each day.

JEFFERY L.
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Gotta give the ability to back out of credit card charges/ if they say the card is only to hold the order and you can pay in another form at end of transaction should be the truth, not yeah but well and then and this and that

Patrick M.
Évaluation :

Two things. First, the truck I rented worked well but the transmission is going to need work soon. It shifted noisily and not optimally. Second, I was unable to check out via the website because it wouldn't recognize that I was in the store, so it cost me an additional $20 to drop off.

Aziz S.
Évaluation :

You need to provide more personal service. Truck was very old , 99000 miles on it, breaks not good, so noisy.

CHANDRA M.
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Le client n'a pas laissé de commentaire.

MICHELLE Q.
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Le client n'a pas laissé de commentaire.

Michelle Q. | Premières impressions |
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The gentleman who helped us was friendly and very helpful. The move in went very smoothly. Thank you!

Justine L.
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I was told I am unable to get extend my rental for one hour because someone else is renting after me, however I called customer service and they were able to update it for the extra hour. Also when I returned the guy was so rude and made me feel uncomfortable. Told me he doesn't have time as I was trying to ask for help on what to do exactly. I would recommend uhaul on pine. DEFINITELY not this location. Both employees seemed like they hated there job.

Scott T.
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Le client n'a pas laissé de commentaire.

KAVYA S.
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Le client n'a pas laissé de commentaire.

JOLLENE A.
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Charlene is awesome!!

Brian Z.
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Everyone was fantastic; vehicle pure. One thing: I've used this site often in the past for vehicles but web site was not as effective as could have been. Phone call solved that. Perfect!

Anthony R.
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The only glitch was the blankets, dolly and hand truck were not in the truck already, I had to do that but it wasn't that big of deal.

Julian I.
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Le client n'a pas laissé de commentaire.

Tabitha F.
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Le client n'a pas laissé de commentaire.

Thomas K.
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Le client n'a pas laissé de commentaire.

JOHN A.
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Great service.,

LOUIS M.
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Le client n'a pas laissé de commentaire.

Sean K.
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Le client n'a pas laissé de commentaire.

Joseph V.
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Le client n'a pas laissé de commentaire.

Peter R.
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The truck had not been washed, was still dirty with salt and dirt.

STEPHEN L.
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Le client n'a pas laissé de commentaire.

Melissa G. | Premières impressions |
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Always a great experience at this U-Haul store!

PETER R.
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overall just a great experience. the team works well together. the environment is clean and bright. the cargo van worked great. there was one hiccup re an incorrect charge and it was fixed immediately. The experience exceeded my expectations!

Chelsey A.
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Very clean truck and friendly representatives working there. Pick up and drop off were very easy and quick.

jacquelyn t. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Thomas N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Marlie R. | Online Move In |
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Le client n'a pas laissé de commentaire.

Kimberly L.
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Le client n'a pas laissé de commentaire.

Bonnie G. | Premières impressions |
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Charlene is very accommodating..Very happy with the service and convenience at this location.

Bruce L.
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The truck was clean and nice. Inside windshield was not clean which caused issues with sun glare. Had to stop and clean it before driving very far. This pickup location was 15/20 miles away from my planned pickup no credit for miles were added to my account.

kenneth C.
Évaluation :

I was not aware that they had a handtruck and moving blankets already in the truck that I rented. I had my own hand truck and blankets and did not need theirs. The hand truck was in my way and I had to move it. Normally they charge seven dollars to unlock the handtruck. However after I explained the situation to them they did not charge me. I would make it clear to future customers that these are in the truck and if you do not want them, take them out before you leave.

Kathy N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robin W. | Online Move In |
Évaluation :

Kenny was especially helpful, patient, and out-standing!

BENJAMIN S.
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Only issue was I didn't get the return the vehicle text right away, so it took an extra 5 or 10 minutes to check in when I was done. Not a big deal, although I was running late for another engagement so every minute counted. Overall a very positive experience and I'd highly recommend this location.

WILLIAM L.
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Le client n'a pas laissé de commentaire.

Russell C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mary C. | Online Move In |
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Promised 1st month free and took a screenshot with my phone. Person at desk wouldn't honor it.

Cecil W.
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Le client n'a pas laissé de commentaire.

John C. | Expérience générale |
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I have used the Fairfield Ave facility on many occasions for storage units, moving vans and supplies. Always impressed with Charlene's operation. Employees are efficient, and friendly.

Henry M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert M.
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Le client n'a pas laissé de commentaire.

Steve Stephen C.
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Le client n'a pas laissé de commentaire.

william H.
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Le client n'a pas laissé de commentaire.

ANWAR C.
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Le client n'a pas laissé de commentaire.

MICHAEL C.
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The woman I dealt with at this location was friendly and very helpful also the gentleman who helped me check the truck back in was very polite and helpful excellent staff at this location I will definitely use again

CLAUDIO C.
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👍

MICHAEL C.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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Le client n'a pas laissé de commentaire.

Oscar C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

LIANE D.
Évaluation :

While all of the people I dealt with were fine, I did not appreciate my pick-up location being moved 20 miles away. I had to drive in Friday afternoon rush hour traffic to get the truck, rather than picking it up at in the town I was moving from.

mark D.
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Le client n'a pas laissé de commentaire.

Tracy M.
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Le client n'a pas laissé de commentaire.

theodore P. | Premières impressions |
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Service was very sharp and helpful. employees here are VERY well trained, attentive and capable. We were accommodated by Kenny both in renting a cargo van and acquiring a storage unit and in the check in process returning the vehicle. Great, personable customer focus. Also their technology seamlessly mapping transactions to mobile phone are a great convenience and time-saver.

John W.
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Le client n'a pas laissé de commentaire.

reuben T.
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Passenger side visor was an issue while trying look at side mirror.

ROBERT N.
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Le client n'a pas laissé de commentaire.

GEORGE Z.
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perfect

Brian Q.
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Le client n'a pas laissé de commentaire.

Freddy G.
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people are very friendly I recommend them

SANJAYS N.
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Le client n'a pas laissé de commentaire.

Richard L.
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Le client n'a pas laissé de commentaire.

ARTHUR K.
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Pickup and return take too long. Return is especially annoying with all the steps and photos.

Gerald G.
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Very well managed and operated site

ERIC G.
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Le client n'a pas laissé de commentaire.

Thomas K.
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Le client n'a pas laissé de commentaire.

Christopher D.
Évaluation :

Uhaul advertises a $19.95 truck rental plus whatever rate per mile. It wasn't until after picking up the truck that I was notified that the day rate for the truck was $99. Thumbs down to UHaul for baiting and tricking customers. I paid $170 to rent a cargo van for less than one day. At Hertz I paid $70 for the same truck for the same amount of time.

Shahin B.
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Le client n'a pas laissé de commentaire.

susan R.
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Le client n'a pas laissé de commentaire.

Samuel R.
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I was charged $7.00 for a hand truck which was not in the truck, but was never credited back the $7.00

Thomas R.
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Le client n'a pas laissé de commentaire.

SHAWN B.
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Le client n'a pas laissé de commentaire.

Robert B.
Évaluation :

From the corporate level, you keep making the customer experience more difficult. Now I have to login every time I open my U-Haul app? Are you effing kidding me? Other than my bank,, Who else requires this? What part of this don't you understand. I rentFrom you on a regular basis. Not going in a good direction.

Jennifer G.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHERLEE J T.
Évaluation :

There was one staff member there, yet he was doing it all - taking in/cleaning return vehicles, and working the counter. He was efficient, fast, courteous, and professional. I was in a huge hurry and he got me on the road in no time. Give that man a raise.

Walter P.
Évaluation :

Thanks to the staff for returning my wallet

PATRICK D.
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Le client n'a pas laissé de commentaire.

Brian H.
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Le client n'a pas laissé de commentaire.

Ketura Shnay B.
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Le client n'a pas laissé de commentaire.

Bela P.
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Le client n'a pas laissé de commentaire.

robert P.
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Le client n'a pas laissé de commentaire.

MARY LANGE C. | Expérience générale |
Évaluation :

Initially when starting with UHaul the connection was not the best. I went to one UHaul in Bridgeport and they could not assist with tranfer to the correct location of UHaul in Bridgeport. With a family member we had to travel a long distance and go to UHaul at least twice to be able to get in to the unit as the covering employee had not been informed how to handle the situation. It was a rough start, but no problems as the time continued. I, nevertheless, would choose to go to this UHaul again, now being familiar with their set up

Ariel J.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer M.
Évaluation :

1) Employee at check-in was NOT wearing a mask 2) Mobile alerts did not sync up with online system - was told my record could not be found and my account could not be logged into, creating an endless loop 3) Return attendant attempted to charge me an extra day even though I was only 30 minutes after the time I'd stated - well within the closing time of the location. This was a same-day rental and I had the vehicle only 6.5 hours. Ridiculous. 4) Long wait times to check out and return.

Anthony H.
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Le client n'a pas laissé de commentaire.

Yalitza P.
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Le client n'a pas laissé de commentaire.

Anthony C.
Évaluation :

Improve? Not much they could improve on, customer service is excellent, management is excellent. I am semi handicapped and always assisted above and beyond my expectations

Kenny H.
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Le client n'a pas laissé de commentaire.

Christopher B.
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Le client n'a pas laissé de commentaire.

PAULA R.
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Le client n'a pas laissé de commentaire.

Andrew B.
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Le client n'a pas laissé de commentaire.

shane M.
Évaluation :

i drove 20 mies round trip and was charged $55.00 Total scam and very disappointed in uhaul

Salvatore S.
Évaluation :

The drop off was a bit confusing. The web site link did not work.

Santo P.
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Le client n'a pas laissé de commentaire.

Shawn B.
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Everything was great!

Robert B.
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I have probably done 50 rentals out of this location. Yet each time, I am treated just like I walked in off the street. The app is awful, the whole rental and return process is incredibly cumbersome. I am a repeat customer, you should know me and trust me by now. You should make this easy for me and try to keep my business. What part of this don't you get???

GEORGE A.
Évaluation :

Le client n'a pas laissé de commentaire.

david H.
Évaluation :

Customer service great. Everything I was told on the phone wrong by U hAUL agent before coming. I would never trust what U haul informs me about again. Also your after hours access door is too small. There are poles in the storage and that is a surprise after you open door.

ralph A.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew S.
Évaluation :

I was instructed to call if I needed to change the pickup time. I did need to, and was driving when I made the call. It was frustrating to then be directed to go to the website to make the change, which would have further delayed my pick up. I opted to stay on the line, and was advised the approximate wait time as 6 minutes. It was 18 minutes before having the call answered. The update for the pickup took less than 1 minute. Perhaps you could have an option too leave a message for change of pickup time. The only other suggestion would be to compare prices for boxes. I needed more bankers boxes. I had gotten some previously at Staples in a pack of 15 medium weight for 24.99 your location is selling them for more than $3 a piece.

Deanna A.
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Le client n'a pas laissé de commentaire.

william S.
Évaluation :

Le client n'a pas laissé de commentaire.

peter B.
Évaluation :

As always Uhaul is there to support me in getting to a job and getting it done right. Thanks

ralph A.
Évaluation :

I picked up my truck in less than 5 minutes and I dropped it off in less than 5 minutes. When I was at Boston Avenue in Bridgeport it took 37 minutes to get my truck and 35 minutes to drop it off. They did not have any blankets and they did not have a hand truck for us to use. The U-Haul on Fairfield Avenue had everything ready for us that was requested

Brian Z.
Évaluation :

The on line process worked great and saved time. All employees were courteous and helpful.

CHRISTOPHER B. | Premières impressions |
Évaluation :

Very helpful

Alan S.
Évaluation :

I had two issues related to equipment that were bothersome and concerning. The concerning one was that I ordered a furniture dolly and one was not available. If I didn't call the night before to ask a question I would never have know. That's unacceptable. You can't show up and not have equipment available with no ability to change it. Maybe I would have gotten a vehicle somewhere else then. Then when I showed uo the had cart and blankets were not in the truck. So what was the point of using the mobile app to check in if I have to go back into the store to get it. Overall I was not pleased with the rental experience

Paula V.
Évaluation :

Le client n'a pas laissé de commentaire.

Margaret M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Alora B. | Expérience générale |
Évaluation :

My only complaint, is that while switching units to the other side of the building, there were no ramps to get into the other side. Creating more than twice as much work. One cart turned into two carts and we had to reload up a couple stairs.

Alyssa N. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Edward M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DIANA V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Adam W. | Expérience générale |
Évaluation :

I was forced to call a locksmith for my own personal lock. The persons credentials were never checked. I’m sure there’s not even a record of him arriving. I believe this is a racket and I was stolen from. Never ever rent here ; they are unsympathetic to mistakes for people already having a hard time.

Kurt S. | Expérience générale |
Évaluation :

This facility is clean and well maintained

James T. | Premières impressions |
Évaluation :

Charlene was very efficient, knowledgeable, and helpful. A++

Wendy M. | Online Move In |
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Le client n'a pas laissé de commentaire.

Jennifer Z. | Expérience générale |
Évaluation :

I had my storage unit for nearly two years and never had a problem with accessing it. The staff at the Black Rock U-Haul have always been knowledgeable, helpful, and friendly.

sharon k. | Premières impressions |
Évaluation :

I was very impressed with the knowledge and the honesty of the staff. The pricing is very competitive. I was Waited on and a friendly and informed manner. I will definitely recommend U-Haul to my friends when they need to move. Can you please stop have you lost your mind

Quadia R. | Expérience générale |
Évaluation :

The same young person who helped me open an account a year ago 1335 is the one who i met the day i closed...and what a guy he is polite sharp hard working kid made it so easy for us ....thank you so much

jessica s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew S. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Frances N. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN K. | Premières impressions |
Évaluation :

The young man that helped me was helpful, put the young lady that was there, she was rude in some way, she was taking inventory wile I was in the same spot, and she hit my leg and did not say excuse me.

Carol P. | Premières impressions |
Évaluation :

The two gentlemen that wrk there were very nice and helpful

marco o. | Expérience générale |
Évaluation :

My experience with UHaul was excellent. Only because I moved did I close my storage.

David M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

kathleen y. | Expérience générale |
Évaluation :

I have nothing but great accolades for the service I have received from all my dealings with the staff at the local facility in person or on the phone no matter who I spoke too. That's why I gave excellent ratings

DOMENICA P. | Expérience générale |
Évaluation :

Everything was great. Clean, friendly helpful service. My only negative comment is that the elevator is a little small. Other than that my experience was very positive. Thank you.

Matthew S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

David M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Zachary D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Araceli G. | Expérience générale |
Évaluation :

The front desk was extraordinary !!! Thank you every one for their support and advices in the unit

Julia L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MARY D. | Expérience générale |
Évaluation :

I was very happy to have the storage unit came in very handy

Margaret M. | Premières impressions |
Évaluation :

Your representative, Breyanna, was friendly, efficient and helpful

debra h. | Expérience générale |
Évaluation :

I like the way the security was run. Nobody would be able to get in who wasn’t supposed to be there!

Linda A. | Expérience générale |
Évaluation :

Everyone was friendly and helpful made everything easy for me. Even the bathroom was very clean. I would recommend this location to anyone. Thank you

Mavel V. | Premières impressions |
Évaluation :

La Persona que me atendió muy amable y supo explicarme muy bien las instalaciones, la tarjeta, etc. Muy satisfecha es la primera vez que rento un espacio de almacenamiento en Uhaul

marco o. | Premières impressions |
Évaluation :

Kenny was great. Informative and friendly. Helped us get our storage up and going. Thanks.

Robert T. | Expérience générale |
Évaluation :

My only complaint is that the card reader would often take several swipes to work.

Nancy S. | Expérience générale |
Évaluation :

Working with UHaul Blackrock was a very positive experience. Storage unit was clean and dry. My things in perfect condition when I retrieved them. Staff friendly & extremely helpful. Highly recommend.

brad K. | Expérience générale |
Évaluation :

Good clean facility

Marylee m. | Expérience générale |
Évaluation :

I would recommend this facility for its cleanliness and the location however the customer service representatives on several occasions seem very distracted and somewhat impatient.

William M. | Premières impressions |
Évaluation :

Efficient and friendly check in.

Amie B. | Premières impressions |
Évaluation :

Staff was most attentive and helpful. Made a stressful experience bearable and actually pleasant.

SALIM H. | Expérience générale |
Évaluation :

The cost of the rent was way too much money.

Craig Z. | Premières impressions |
Évaluation :

Very good info and friendly service made for excellent user experience.

Tyrone M. | Expérience générale |
Évaluation :

Everyone here is friendly and also knowledgeable. I avoid other locations to come here because they're so fantastic.

Anthony C. | Premières impressions |
Évaluation :

Charlene was absolutely awesome In dealing with me, extremely patient,helpful,knowledgeable. I apologized to her for my poor disposition, but must comment that she gave me SUPERIOR OUTSTANDING SERVICE

DENISE H. | Expérience générale |
Évaluation :

Great place to store my sons college stuff

LUZ-MARIA V. | Expérience générale |
Évaluation :

When I initially rented the unit it wasn’t clear that I would have to pay first since I was told that I’d have the first month free. Instead I got the second month free as a means to appease the matte

Janine J. | Expérience générale |
Évaluation :

Outstanding service and facility.

Nancy S. | Premières impressions |
Évaluation :

Great service! Team extremely helpful and answered all of my questions. Facility clean, neat and dry.

Michael V. | Expérience générale |
Évaluation :

At some point during rental, a big water leak occurred. The area was cleaned by the time we came to add items to our unit. But mildew smell from the leak were in our clothes. Wish we had been told.

Martin N. | Expérience générale |
Évaluation :

Great service; friendly atmosphere and well secured.

GLORIA C. | Expérience générale |
Évaluation :

Would not choose u haul storage.

Margaux W. | Premières impressions |
Évaluation :

At first we had issues with our reservations we made earlier this month. When we got there we spoke with the manager Charlene and she went above and beyond to accommodate our needs. Very happy overall

Gonzalo M. | Expérience générale |
Évaluation :

Access elevators are to small .. storage doors are no to high .. un level floor ramps are uncomfortable for heavy staff

Tammie C. | Expérience générale |
Évaluation :

Elevator too small. Very inconvenient where the storage unit was located.

Martin N. | Premières impressions |
Évaluation :

Great Service. I was extremely happy when I needed help.

Shirel R. | Premières impressions |
Évaluation :

What a great and profession service U-Haul provides. The rep made the process very easy.

Patrick F. | Premières impressions |
Évaluation :

When we came to move in there was no reservation on your records. Your employee said we needed to upgrade. And PAY for the u Your employee said there was not a storage unit as we reserved available.

James P. | Premières impressions |
Évaluation :

Good service, clean facility, fair price/

David Lee R. | Premières impressions |
Évaluation :

Really went well and the associate did great answering my questions and providing me with options.

Madeleine T. | Premières impressions |
Évaluation :

The staff is so helpful and the facility is clean, well-lit & very secure which definitely gives us peace of mind!

Ashley T. | Premières impressions |
Évaluation :

Woman was very patient showing me several different size storage units / assisting me with making a decision . Checked me in with no issues and helped me understand process .

KIT D. | Expérience générale |
Évaluation :

A very good experience

Rose D. | Expérience générale |
Évaluation :

great service and staff

Melanie m. | Expérience générale |
Évaluation :

All the employees at this location over the years have been nothing but nice, helpful and pleasant. A wonderful experience, thanks!

JOHN P. | Expérience générale |
Évaluation :

The staff were terrific at this location. Regardless of who was on duty, they were committed to being helpful.

MARK S. | Expérience générale |
Évaluation :

.

francesco p. | Expérience générale |
Évaluation :

All in all a good experience Thank you

William B. | Expérience générale |
Évaluation :

Great operation all the way around.

Ashley R. | Expérience générale |
Évaluation :

Great customee service!!!

paul k. | Expérience générale |
Évaluation :

Charlene Reyes and staff were very helpful and always courteous. Thank you all!

Jhanelle J. | Réservation |
Évaluation :

Staff was friendly and professional.

Marylee m. | Expérience générale |
Évaluation :

The trainee that was left in charge for hours was not knowledgeable enough to be left in charge and could not assist effectively. Also I had to call on 4 times over 3 days to gain an answer.

Brian K. | Expérience générale |
Évaluation :

Great place

Craig M. | Expérience générale |
Évaluation :

Great facility and staff...especially the manager, Charlene Reyes.

Scott C. | Réservation |
Évaluation :

A lot of effort to get into the storage bin.Dolly everything into a small elevator, and then maneuver around a hallway corner that would’ve been easier to negotiate if 1 storage bin had not been built

samantha h. | Expérience générale |
Évaluation :

It would have been more convenient if desk staff were there longer because I have a long work day and was limited to weekends to consult a front desk person. Otherwise, great, positive experience.

Matt S. | Expérience générale |
Évaluation :

The staff are excellent and the facility is clean and well maintained, but there are some limitations. The elevator is too small to easily fit some furniture pieces, and the facility locks at 7 PM.

MICHAEL D. | Expérience générale |
Évaluation :

First class

lauren c. | Expérience générale |
Évaluation :

Your facility was very clean, employees were all very nice and I felt like my belongings were safe. Thank You!

chris m. | Expérience générale |
Évaluation :

Over priced for what you get. Other uhaul storage places are cheaper. Card reader doesnt work properly and takes multiple tries to work. Only rented out of emergency. Would not go back or recommend.

Naima R. | Expérience générale |
Évaluation :

The staff was nice and helpful. This is my second time using the storage unit and renting a van and everyone was great. Would definitely reccomend uhaul to all my friends

Non reviews have been submitted for this location.

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