Le client n'a pas laissé de commentaire.SHAMARA F.
U-Haul Moving & Storage at Bladensburg
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CLAIRE F.
Le client n'a pas laissé de commentaire.AISHA L.
Le client n'a pas laissé de commentaire.clyde T.
Merci.Rafael J R.
Le client n'a pas laissé de commentaire.AISHA L.
Le client n'a pas laissé de commentaire.GABRIELA B.
We got there first so we were waited on immediately. However because there was only one person working and they were extremely attentive and wanted to make sure I knew how to do everything there were other people waiting. I would recommend another staffer because I really appreciate the man that helped us and would not have wanted him to move quicker to the next customer until we were comfortable driving a trailer.Abigail B.
Great serviceMELINDA F.
Great team!!John C.
Please make sure the vehicle is parked in the correct location to save the employee time from coming behind the desk to locate the vehicle so they can continue to help other customers. Overall everything was fine. Very respectable and helpful staff. Thank you for being there and assisting my family and I on our move. Donald JacksonDonald J.
Feel like , it's running smoothly, employees are on point and doing a great job and they like working there.AYANAH C.
Staff is very friendly. Hate the location though. My heart goes out to them for having to work in such a neighborhood.MARIE LOUISE A.
Le client n'a pas laissé de commentaire.JACQUELINE P.
Le client n'a pas laissé de commentaire.ERICA H.
You cant park on the lot for an extended period of time.Vivian D.
I forgot something in the truck. I called to see if the staff had it and they were super helpful. Nice people.austin S.
The drop off was very easy. I loved that the employee had a work smartphone to verify the drop off and completed the checkout.Jonathan D.
Le client n'a pas laissé de commentaire.Emily H.
Start with being more welcoming. When you walk in the environment is unpleasant as if they don't want your business. This is the second time I've felt disrespected at the Bladensburg location. I will use another company for my next move. They do not acknowledge you when you walk in, after my truck us pulled up for me the employee just left me outside he never checked on me again to see if I had any questions. As a matter of fact he went to check on his blue older model clunker that was parked outside. Jermaine Grimes told me I could not rent the truck without a secondary phone number. They use every rule in the book to make the process tedious. Usually when someone is transitioning homes you're already overwhelmed to add insult to injury you have to contend with the unpleasantness of the people serving you. That's entirely too much. The rental wasn't free so I won't pay to be disrespected. Even if you give me a free rental I'm not coming back. I'm going to pay Uhaul back for such POOR customer service by taking my business elsewhere. I thought the first time around maybe they were having a bad day. This is the second time so this is how they operate at this location. I regret not saying something sooner. I could have probably prevented heartache for another consumer. They use every rule in the book to repel you, what can you do when time is of the essence, and you have a deadline. NOW I KNOW BETTER. They do business with a air of arrogance, they don't care to compete with other moving companies. Leave and take your business elsewhere if you want or accept our ridiculous terms. As a Pre- Med student I took a few business classes, but I didn't need those courses to see through this nonsense. I'm so done and fed up with the two APPALLING experiences I had I don't care about an apology. I want payback the best payback for me is to take my business to another company. Oh yeah and I'll tell others to do the same. I'll be doing research sooner for my next move. If someone I know is moving I will recommend another company. I want this location CLOSED FOR GOOD. I will spread the word in my public platform if needed. If I have to pay more money with another company I STILL DON'T CARE. Even the manager is USELESS, you'd assume with that level of authority she'd be better than her employees by being more accommodating WRONG!!!! I'm telling everyone I know. Word gets around fast amongst college students. The minute I got the email for this review I opened the email immediately to detail my detest for this location and narrated the Classlessness of the parties involved. You can't bribe me with an apology or free stuff. I'm going to see to it that business is impeded on my end. OH yeah my experience was THAT BAD!!!! They talk at you NOT to you. The best way to describe it is like a criminal being investigated. All of the people working at this location are a joke, they all act the same. I did notice a new face with this second interaction same problem. I was in a rush with limited time, NEVER AGAIN. What a DISGRACE!!!MICHUTA W.
When I rented the truck on the web I was forced to select a location on a Sunday, 3 days after my rental. I knew I would return the next day but could not change the return date, or the return location. When I picked up the truck, I was told I could return to any location. I tried to return to U-Haul Capitol Hill on K St., D.C. After standing in the parking lot trying to return via /share for 15 minutes but couldn't change the return location, I found the place was still open but the door is not visible. I went inside to return but since it was 3 minutes before closing the rude man and woman working there would not help me. They said I had to go to the other location or they would charge me a fee. Didn't care at all, just wanted me to get out, so they could close and leave. Absolutely awful. So I had to go to the other location.Phil M.
The location was great but again, there were issues with UHaul's reservation system. I had originally reserved a location closer to where I am located but once everything got messed up with the original pickup in NH, I ended up not only having a â€˜call when in DC' listed as the location, but had to travel further away from my new location in order to drop off the vehicle and equipment. This is of no fault to the location but rather a major issue on the reservation/corporate side of U-Haul.Emily S.
Very pleased with the service received there.YVONNE B.
Dry professional and helpfulTAVON Y.
Le client n'a pas laissé de commentaire.BETSY M.
Staff person was very courteous and helpful. Turn in was quick and efficient. I appreciated that she opened the trailer to ensure nothing was left inside.stephen S.
The man there was extremely kind when I dropped off my trailer. Very helpful and made the process easy. Merci.EMIL N.
Nothing, the customer service was extremely good as usual. The inside of the building is exceptionally clean. The staff is excellent!Anita H.
Le client n'a pas laissé de commentaire.Kyle P.
Very nice location. Personnel was nice. Could have been more personable though.CYNTHIA D.
Very good experienceCARGYLE S.
Le client n'a pas laissé de commentaire.JOSE M.
I want to call out the excellent service from Everett. He went above and beyond to be helpful and problem solve. Best u haul experience I've ever had and I've been using u haul periodically for 30 years.Sean C.
Le client n'a pas laissé de commentaire.WAYNE W.
Le client n'a pas laissé de commentaire.Nicole T.
I was given a very old dolly that will need extra energy to operate and dolly handler at the location don't even know how to operate or have the empathy to assist you on how to use it.Sembu K.
I have no any comment. Keep it up!!!!TAKELE M.
Le client n'a pas laissé de commentaire.TAKELE M.
Van had not been cleaned between uses. There was a parking stub from 3 days prior on the dash. The van was dirty all around. I took some pictures.Natalie C.
Le client n'a pas laissé de commentaire.PAULJ S.
Le client n'a pas laissé de commentaire.JACQUELINE S.
This was the third location that we were moved to for a truck. We got there and they said that our truck had gas but we would need to fill it but would get a 30 $credit. It cost us over 70 $(I have pictures) and we returned it with more gas than what it came with. We almost weren't able to get to a gas station because it was on zero (also have pictures)Gina C.
Le client n'a pas laissé de commentaire.Fabrice O.
Went to this locations two days in a row. Great customer service!Ray L.
All of the small damage scratches, indentations, should be clearly x-marked, other-wise there's a delay upon departure, this was frustrating! I shouldn't have to document someone else damage!Clifton C.
Le client n'a pas laissé de commentaire.JAMES G.
Check the odometer. I think its set to calculate more mileage than used.aaron R.
Le client n'a pas laissé de commentaire.Tareq S.
Le client n'a pas laissé de commentaire.moises C.
Le client n'a pas laissé de commentaire.Adam P.
Rental experience was seamless. Having everything done before you get to the store, makes for a hassle free experience.Daryl G.
#2952961, I rented a vehicle that was not properly serviced before rental, I had to stop my move 3 hours after renting and bring the vehicle back to the lot. The staff was rude and unprofessional and the woman checking in the vehicle upon check in was wearing a durag on her head and had the temperment to match. I thought I was living out an episode of "Girlz in the Hood at Uhaul, east coast style". I did not take physical possession of the vehicle until at little after 3pm. In fact the office held possession of the vehicle keys until that time in case they needed to move any of the other rental vehicles on the lot. The Branch Manager Mr. Parker was not in the office when I returned the vehicle, I was not offered to be switch into another vehicle. Although it was documented by the staff the tire pressure light was on and the vehicle was properly serviced after I returned the vehicle and before they rented the vehicle to another customer. As a result my move was delayed and not completed until the next morning on Nov 17,2020 which has been documented by the storage facility. The General Manager, Mr. Parker refused to provide me with any adjustment in my bill although they did document that there was a tire pressure problem with the truck, which caused me to make the decision to return the vehicle back to the lot. According to Uhaul.com Incorrect tire pressure can cause poor stability, an uneven ride and poor gas mileage. Underinflated tires are dangerous. ... underinflated tires can cause early tire failure, including tread separation and blowouts, as happened to the First Baptist Church van. ... On one occasion, the left-rear tire that failed was inflated as low as 50 psi, ... Mr. Parker stated to me on 11/24/2020 1:24pm via telephone because he did not respond to my last email correspondence. At this time he stated low tire pressure should have not been a real concerned and caused for me to disrupt my moving process and bring the vehicle back to the lot. I wonder if it was this same attitude that we care about the money and are not concerned about the renter that lead to the the tragic incident involving U Haul listed below: Tragic Multiple Death Case Due to Underinflated Tires Settled ...sjblaw.com â€º tragic-multiple-death-case-due-to-underin... The van and the U-Haul trailer it was towing rolled over, ejecting four ... Underinflated tires are dangerous. ... underinflated tires can cause early tire failure, including tread separation and blowouts, as happened to the First Baptist Church van. ... On one occasion, the left-rear tire that failed was inflated as low as 50 psi, ... His and his staff's attitude is unacceptable. Initially I was seeking a partial refund to be fair. But after my conversation with Mr. Parker where he acknowledge there was a problem with the tire pressure causing the pressure warning lights to come on the vehicle and he offered no compensation or empathy. I am seeking a full refund.Nykysha B.
The mananger and.worker was really nice and respectfulDONALD J.
I'm ready to rent againAngel J.
Pure bait and switch scam. Approved for one-way for 139 $flat rate then one day before call to say the truck is not available for one-way and forced to do in town for 260 $. Avoid if possible.Brad Z.
Everything was excellentCRISTINALEXIS A.
I had to wait for almost 45 minutes once I got there. This cut into my allotted moving time. Eventually, another employee came to help the woman working, but there definitely should have been an additional person there initially. The first truck I was given had windshield wipers that didn't work. I was given a different truck, and I didn't realize until I got to my destination that the lock on the truck didn't work, possibly from rust. In addition, I requested a dolly, but they somehow already didn't have one at 7am. I would recommend having a greater supply of tools or being more prepared to not offer them at all.Ashley L.
Location is somewhat difficult to get to...my reservation was changed to this location so I was a little bit annoyed with that, but apparently they had the size trailer that I needed. Staff was very helpful and fixed an issue with my U-Haul tow bar.Megan P.
Staff was extremely professional, kind, and accommodatingMary Elizabeth R. | Expérience générale
Great services and right to the pointJames P.
Really easy process explained well by staff. Merci.Mary Comfort F.
No issues at all. Easy process.ANDREW V.
Uhaul should not have customers to recheck in their own vehicles, I thought trucks was rented by the day, I had to return it by 6pm when I picked it up at 12 and I didn't have enough time to finish moving, couldn't extend my rental because I paid 118. For 6 hrs..GLORIA C.
Le client n'a pas laissé de commentaire.Theresa C.
Cant think of anything that will need to be improved. All good. Check out and Check in process was super. Good service at this location! Thanks,Chandra R.
Le client n'a pas laissé de commentaire.Mark T.
The vehicle was dusty inside, which tells me it was not sanitized. Additionally, the tire pressure was low. So not only was it not in good condition, it was not safe. You need to tell ppl before they make a reservation on your website that you don't parking for customers to secure their vehicle while using the rental. Very misleading.William S.
Le client n'a pas laissé de commentaire.Haviland B.
Le client n'a pas laissé de commentaire.Ashley W.
Le client n'a pas laissé de commentaire.MARCUS T.
On 10/30 I reserved a 20 foot truck because I was moving from Oxon Hill, MD to Waldorf MD which is about 23 miles apart. I reserved a one way trip because the pickup was ten minutes from the move out location and the drop off was ten minutes from the move in location. Once I arrived to the pickup location at 9am on 10/31 I was told that a truck was not available for me to pick up and I had to wait a few days. I didn't have that option because my lease was up that same day and I had to be out by midnight. I was also told that someone called me and left a message letting me know a truck wasn't available. I did not receive that call and didn't have a â€œmissed call" showing on my phone. After speaking to a sales rep at uhaul via phone call I was advised that the â€œonlyâ€ truck that was available was a 10 foot truck that was in Washington DC. which was clearly out of my way. I was also told that the truck had to be returned to that Washington DC location. I had no other choice because I had to be out by midnight. My plans clearly changed. Because of the inconvenience my trip changed from a 23-25 mile trip to a 120 mile trip. Instead of filling up a 20 foot truck one time I had to fill up the 10 foot truck twice costing me more time, more gas and more mileage all equaling more money. Instead of my trip being one way from Oxon Hill MD to Waldorf MD it became: 1. Washington DC to Oxon Hill MD 2. Oxon Hill MD to Waldorf MD 3. Waldorf MD to Oxon Hill MD (2nd trip) 4. Oxon Hill MD to Waldorf MD 5. Waldorf MD to Washington DC (to return truck) Instead of paying 60 $-70 $my total was 210 $which is very disappointing. I've used uhaul on several occasions and never received this type of service before and to a certain degree I have lost confidence in uhaul producing what they advertise.Alexandria D.
Nothing! Everything went well.TYRONE B.
This was my first experience in a long time, way before the current process, however, it was an easy and efficient way to pickup and return the vehicle.DANA J.
Le client n'a pas laissé de commentaire.Jocelyn C.
Le client n'a pas laissé de commentaire.Katherine S.
Le client n'a pas laissé de commentaire.Floyd B.
Le client n'a pas laissé de commentaire.CARROLL P.
No issues at all. The contactless pickup was quick and easy as was our return.JEFFREY B.
Le client n'a pas laissé de commentaire.JORGE M.
Customer service was very good. The rep was very helpful spoke very clearly and waited for you to answer your questions. I always go this location they have plenty of vehicles to choose from. And it metro accessible.Lawana E.
The customer service staff at this location was absolutely terrible, unprofessional and disrespectful.Melinda M.
Le client n'a pas laissé de commentaire.Lorenzo B.
I was charged twice for a rental on 10/15/20, the first truck I was given had a warning light showing a problem with a rear tire and it was wobbly. I made a u-turn at Bladensburg Road and went back to the store. I let the clerk know there was a problem with a back tire, he reassigned me another truck. He assured me I would not be double charged. I WAS ANYWAYS!!! This is the second time I've had problems with the equipment and charges at that location. The first occurrence was in September 2020.Penny J.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
It was greats serviceLatasha G.
Ã‡harge less lolDAVID B.
Le client n'a pas laissé de commentaire.JOHN M.
I've rented trucks and vans from this location several times. My most recent experience was by far the best. The woman at the counter was very friendly and fast.STEVEN K.
Booked the u haul at different location and it u haul truck has been automatically assigned 13 miles away from the actual booking place without any prior information. Not happy with the incident happened with me. Going to complain about it.Piyushkumar P.
Le client n'a pas laissé de commentaire.kevin M.
Very unprofessional talking to myself and othersMichael C.
The service was so slow, I spent more than one hours before I can book a truck, and because of that uhaul charge me money for after service, this is not fair at all, I will never use uhaul again ðŸ˜¢Titilayo L.
Le client n'a pas laissé de commentaire.KANDACE D.
Le client n'a pas laissé de commentaire.GAIL W.
The van was clean but it had indicator lights on the dash. I was charged a cleaning fee even though I brought the van back as clean as possibleRohulamin Q.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
Le client n'a pas laissé de commentaire.Sara W.
Le client n'a pas laissé de commentaire.Nathan V.
My storage unit is very expensive, and I didn't know it would be 165 $/month until I got there with my truck loaded. But the truck rental part of what I did was good.Thomas S. | Premières impressions
This is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!Tracy D. | Expérience générale
I moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit. thank youTracy D. | Premières impressions
The manager, Chris Parker, was awesome! Thank you so much!Joyice H. | Expérience générale
This was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.Christinaa C. | Expérience générale
The young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank Youdianette w. | Premières impressions
Merci!Michael K. | Expérience générale
Very friendly and helpful staff. Highly recommend.James G. | Expérience générale
I have no remark at this time. Thanks!!!geraldine v. | Réservation
Scheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.MIchael H. | Expérience générale
great teamZubaidah S. | Expérience générale
I called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustratiCatherine W. | Expérience générale
Rich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!Kirsten R. | Expérience générale
The establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.brandi f. | Expérience générale
My girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.Mike M. | Expérience générale
Gio the driver was excellent!marie d. | Expérience générale
What should be simple logistical planning was very difficult. First, I wasn't being charged for a 2nd UBox - it required many calls and a few months to get that fixed. Moving out was also a disaster.Andrea S. | Expérience générale
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