I was supposed to get a 10 footer from a different location. I reserved it on Monday. They ended up not having one because the last person never returned the truck. They managed to find a cargo truck, but I would have to make multiple trips with it since it won't fit everything I needed it to. Which was why I needed the bigger truck. So he said he can work out a deal for me, dropping the mileage price to 0,19 $ instead, and had me pick up the truck at this location. When I got there, the front register person was working extremely slowly. There were 3 other employees, wondering around, doing nothing. They ended up charging me the full price, wasting my time. The gas tank wasn't even full like it was supposed to (it was about 7/8, I returned it full. You're welcome). I needed the truck at the time because I was already behind schedule and had people waiting on me, so I didn't even bother fighting the situation. The vehicle was nice and clean, but worst experience ever with employee at this location. They could at least pretend to appreciate their job.YUN N.
Customer Reviews for U-Haul Moving & Storage at Box Rd
Pour nous contacter
Columbus, GA 31907
(E of I-185 Exit 6)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.REGINALD M.
All is good.. great customer service from all employees encounteredJAMIE W.
Merci.ROBERT B. | Premières impressions
Le client n'a pas laissé de commentaire.NICHOLASSCOTT A.
Le client n'a pas laissé de commentaire.Christy H.
If you make reservation, they should honor it!HAZEL T.
Way understaffed. 12 people in line. I had to wait 35 minutes to even get to the counter. Truck was very old and ran rough. 149000 miles.JAMES L.
Le client n'a pas laissé de commentaire.DARRYL K.
Employees were very professional and friendly.ANTONIO T.
Le client n'a pas laissé de commentaire.SUSANNE S.
Le client n'a pas laissé de commentaire.JOHN B.
The rental place was not properly staffed. We waited 30 minutes in line even though we had checked in online. I also never received an invoice once I turned in the trailer. The website said that my card would be charged and I would be emailed an invoice. I even checked my junk mail...Jay W.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.FRANSHATA M.
Did not provide the piece to connect the lights from the car to the trailer.JACK J.
Le client n'a pas laissé de commentaire.ebonie A.
Le client n'a pas laissé de commentaire.STEPHEN A.
Le client n'a pas laissé de commentaire.STARASIA D. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM T.
NOT ANYTHING YOU HAVE THE BEST!!GOOD JOBjames L.
Le client n'a pas laissé de commentaire.GREGORY R.
The young lady who checked me back in didn't announce herself upon walking up to the truck. As I was gathering my things she walked away to check the back of the truck so I went to check in that's when she addressed me to let me know what her intentions were. Other then that everything was fine at this locationTERESA M.
Le client n'a pas laissé de commentaire.Fred B.
Bring back the unlimited mileageDAVID G.
I was very much impressed with the service I received. I believe the guys name was Michael. Michael was very professional and extremely helpful.ELGY B.
Le client n'a pas laissé de commentaire.Anthony C J.
There was a line when I checked in for a trailer. Tensions among some customers could have been eased if there was another staffer available in the back to help out. One said he had been there in line a while .BENJAMIN W.
Michael was very friendly and informedVICTORIA B.
Le client n'a pas laissé de commentaire.WALTER B.
Increase the number of associates working to assist customers as there was an ever increasing line.IMANI T.
Le client n'a pas laissé de commentaire.EDWARD B.
Le client n'a pas laissé de commentaire.ANGELA D.
Le client n'a pas laissé de commentaire.STEVERSON J.
Manager Mobley and associates always professional and friendly.ROGER B.
Le client n'a pas laissé de commentaire.BRANDON M.
Le client n'a pas laissé de commentaire.GARY W.
I frequent this location and the representative that takes care of me are knowledgeable ,curious, and very respectful andi not only do business with you but have brought 2 people moving out of col. But to one way truck dropsISOM D.
Sell old trailers if you're not going to maintain them. Painting the wheels is not maintenance.THOMAS M.
The customer service is always A1!!!CHINETTA R.
The Box road location have the best customer service. I rent from this location only. The courtesy I received is outstanding. I have used other location before, but none. Impart to Box road.BEATRICE D.
Le client n'a pas laissé de commentaire.LATOYA M.
The only problem that I had was with registration and check out . I wasn't informed that I had to bring my credit card with me to check the vehicle out and the guy that was on duty was rude. My check in person was much nicer and explained everything and understood my problem.YVONNE W.
Le client n'a pas laissé de commentaire.Tresor N. | Expérience générale
Le client n'a pas laissé de commentaire.MARK H.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Dexter D.
Le client n'a pas laissé de commentaire.MARY J.
Le client n'a pas laissé de commentaire.KATHERINE G.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.JAMES R.
Le client n'a pas laissé de commentaire.WAYNNE B.
I always receive excellent service at the Box road location. My preferred location for my rental b no reds. I have an event planning business, I used that location only. From the manager to employee are great. I have in the past used other location and did not like the customer service. Ryan Mobley in my opinion is a asset to the company.BEATRICE D.
The customer service was very disrespectful and unprofessional. I usually use 10th ave location and never have issues but this was terrible for pick up and again at drop off.Brittney A.
the time that i ask for pick it upDEXTER D.
Le client n'a pas laissé de commentaire.WILBERT M.
Le client n'a pas laissé de commentaire.ERNEST J.
Le client n'a pas laissé de commentaire.TANIKA S.
I order a 10' truck online at a nearby location. 10' truck not available at nearby location. I was told a larger truck was available at an alternate location. I reserved the truck for 11AM. I drove out at 1 PM. First the system is down, then a truck has a transmission issue, then the other truck has a nail, then they bring a truck filled with water. The employees were very uncaring. Not to mention I hired 2 movers that sat around for 2 hours. Worst experience ever.PATRICK M.
Only thing I can say is you all need a BIGGER parking lotMONTE H.
Picking up the vehicle was slow staff not friendly and when asked to extend the rental I ended up having to call corporate to get it done. The return was easy but staff still not friendly.MARGIE H.
Team members were knowledgeable and helpful. I had a pleasant experience.VANESSA W.
My pastor and I reserved this truck over the phone with his church credit card. When I picked up the truck I had to use my personal credit card to rent the truck. This was very irritating and inconvenient.STEPHEN C.
Just Continue to share a smile!! It's contagious!! We love Box Road Uhaul!! ðŸ˜ƒCHINETTA R.
Desmond was amazingYovett D.
FYI my storage unit is also empty now. As of 3/13/21. It's was unit 1695.KATHERINE R.
Le client n'a pas laissé de commentaire.GARRETT V.
Le client n'a pas laissé de commentaire.Kenya B. | Expérience générale
Le client n'a pas laissé de commentaire.Diana A.
After waiting 30 minutes to pick up received truck with 0 gas. Was late for appointment so took a picture of the gauge and found a gas station. Turned in a day early at Macon location. Tried numerous times to report via website that I was turning in at the designated site but the website site would not take my information. The next day I contacted the Macon Georgia turn in location and told basically â€œtoo Badâ€ there was nothing she could do to make the situation fair. Basically I feel I was over charged 52,00 $. I've so noted my experience and have informed my family and business associates of this experience and advised they may want to research other firms for their future vehicle needs.WILLIAM C.
Le client n'a pas laissé de commentaire.MONICA E.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Rubyn H. | Premières impressions
Employee Ryan provided exceptional customer service! The wait time was longer than I expected.LATREASE H.
Excellent service à la clientèleMike O.
Le client n'a pas laissé de commentaire.THERESA R.
Le client n'a pas laissé de commentaire.CARMEN B.
I recommend this placeeric b. | Premières impressions
It was a very smooth experience to rent a truck from this Uhaul location.RODERICK A.
Le client n'a pas laissé de commentaire.GEORGE R.
Le client n'a pas laissé de commentaire.Matthew J. | Expérience générale
Le client n'a pas laissé de commentaire.Jasmine B.
Le client n'a pas laissé de commentaire.LOLITA L.
Le client n'a pas laissé de commentaire.MITCHELL B.
I really enjoyed using this truck. I was able to get everything in the truck with one load.DAWNA D.
Le client n'a pas laissé de commentaire.Kimbre J.
Le client n'a pas laissé de commentaire.EDMOND Z. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD R.
Le client n'a pas laissé de commentaire.EMMA A.
Le client n'a pas laissé de commentaire.Jeff S.
All employees were courteous and respectful. Very well managed!ALVIN B.
Le client n'a pas laissé de commentaire.JAMES A.
Le client n'a pas laissé de commentaire.WENDY D.
Rogar Bishop helped make getting a tow hitch on my son's car the same day, called ahead and told them we were coming. Got there and the gentleman was informative, even tho it took LONGER than expected, they kept up informed and did a great job!AARON L.
Le client n'a pas laissé de commentaire.VINYETTA C.
Le client n'a pas laissé de commentaire.CHARLES S.
Great Customer Service!CHARLES B.
The sliding door latch on 5 X 8 trailer gets caught on the lip at the top of the entry when door is rolled back. One must pull door inward to free latch to free it before door will roll back down. This is impossible when trailer is loaded. Someone will lose their fingers.Warren C.
Le client n'a pas laissé de commentaire.BERTHA H.
Le client n'a pas laissé de commentaire.Jurnee F.
Le client n'a pas laissé de commentaire.Matthew L.
Le client n'a pas laissé de commentaire.WILLIAM S.
I appreciate Ryan and all the guys at Uhaul on Box Rd in Columbus Ga. Some times I was late on making my payments and these guys worked with me. Most people wouldn't. Not only that but overall they always was very helpful and just great people. Thanks to Ryan and the whole staff. Great work!JEREMY C. | Expérience générale
Le client n'a pas laissé de commentaire.STACY H.
Le client n'a pas laissé de commentaire.Chrystal B.
I would like to give a special thanks to Mr. Ryan Mobley. Mr. Mobley is very professional when dealing with the customers and knowledgeable of every aspect of the business. Mr. Mobley certainly made me feel welcome and I felt assured that my belongings would be safe while in storage at U-haul. Accolades to Mr. Mobley he deserves a pay increase for the hard work he does. Merci.Antonio T. | Expérience générale
Sales person were very nice with service and co-operative Uhaul is the best company to rent from great service.Theresa T. | Premières impressions
I had rat/ mice droppings in 95 % of my boxes. Rats/ mice had chewed through my clothing and other items. I had to throw away so much stuff due to the rats/ mice destroying the items. Almost everything smelled like rat urine and this was a inside storage room. Several expensive items were stolen from my storage and the staff, manager, general manager nor the owner did anything! Terrible customer service and terrible ran facility!Tevita B. | Expérience générale
could not get into the facility. When I tried to enter the gate it said access denied. Very disappointing to pay for a storage unit and not be able to use it.DAVID F. | Premières impressions
Le client n'a pas laissé de commentaire.Emmanuel C. | Premières impressions
Had to many negative issues over the course of my rental term. From staff not answering phone calls. To issues with email notifications not being received. And to my account not being closed out properly and on time after payment was made in person. To receiving harassing phone calls for incompetent staff. I am glad to not have to deal with this staff or location.MATTHEW A. | Expérience générale
Le client n'a pas laissé de commentaire.Cameron G. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon R. | Expérience générale
Le client n'a pas laissé de commentaire.Deneka G. | Expérience générale
There was no air conditioning on some what uncomfortable.Sharmen S. | Premières impressions
Le client n'a pas laissé de commentaire.Denise A. | Expérience générale
Le client n'a pas laissé de commentaire.Shenese F. | Expérience générale
Definitely would not recommend. I won't tear anyone down but the staff needs a bit of an overhaul. I'll leave it at that....Run far away from this location! After my experience I can't believe I was sent a survey request.BRIAN G. | Expérience générale
Le client n'a pas laissé de commentaire.Nokomis P. | Premières impressions
Staff super helpful. They helped me get a storage unit and return a one-way trailer.Susan T. | Premières impressions
Very friendly staff and excellent facility.Michael B. | Expérience générale
Uhaul was there when I needed them the most no matter how long it was.Deardre M. | Expérience générale
Loved it quick and easyInez T. | Premières impressions
AmicalByron R. | Premières impressions
Excellent service à la clientèle. Staff was very professional and helpful.Marline W. | Premières impressions
The young men are very very courteous and professionalWILMA M. | Premières impressions
Always faithful.Kyle M. | Expérience générale
I have to move recently and I liked the customer service that I had received here at the Uhaul in Columbus, Ga on Box rd. The person name is Braden and he really took care of my needs. Thanks!!!! :)SHELA F. | Premières impressions
Excellent service à la clientèleShenese F. | Premières impressions
The young men working there Saturday morning provided top notch customer service.Cheryl J. | Premières impressions
The storage space I rented was clean, convenient, secure, and contained my items perfectly. I would recommend this facility/service to my family and friends as a reliable option for any storage needs.Janice H. | Expérience générale
Everything was excellent to include staff.cenneta g. | Expérience générale
All was well. Always helpful.CLAYTON R. | Expérience générale
Wait FOREVER at the counter ! Staff act like they just dont care. People probably ok but the system is slow and broken.ROGER A. | Expérience générale
Due to the inefficiency of this facility, my UBox wasn't available until a day and half later. It was frustrating and the moving company I dealt with said the staff was very rude.Chyanne G. | Expérience générale
I was satisfied with the attention and promptness of the staff.Nicole W. | Expérience générale
Helpful staff and always friendlyCarolyn H. | Expérience générale
I found the staff to be extremely helpfulNicole W. | Premières impressions
The staff @ Box Road in Columbus, GA were always helpful and super friendly from the time I returned the trailer I rented in the Midwest until I returned the storage unit to them. Continue to shine!william H. | Expérience générale
Extremely lazy staff. This store never once answered their phone when I called. They didnt correctly close my account which resulted in an extra charge as well as a late fee. Very rude.dana b. | Expérience générale
The manager Ryan was extremely helpful. He was actually waiting on myself and another customer at the same time utilizing two computers and neither of us were neglectedMichelle Y. | Expérience générale
Awesome Servicekeith W. | Expérience générale
No issues at all. Truck ran smoothly from Ohio to Georgia, towing a loaded cargo trailer. Was able to keep up with my caravan & arrived on time. Good service, pleased with entire experience with UHauldaniel r. | Réservation
I didnt have any issues with this specific location. My problem is with the mobile rental. It wasnt any quicker and the customer service was not good at allJessica B. | Réservation
Not the easiest to contact by phone but if anything was ever wrong they immediately made it right. Can't complain about that. Surely they will get my business again. Thank you for watching my stuff.courtney c. | Expérience générale
Very nice manager and staff.BONNIE R. | Expérience générale
Great Service!Janiece W. | Expérience générale
Very professional and helpful.Jason F. | Expérience générale
Very long waiting line, no one there was friendly and no one could come and unlock the gate on Christmas 2017 because all my kids gifts was locked in da storage had to wait til the next business dayTiffani E. | Expérience générale
AucunDeep Roots F. | Expérience générale
Our experience with the storage facility was good. Our service renting a truck was good the first time. The time we rented one on June 22 was not a good start to a hot day. Took too long!!!diana r. | Expérience générale
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