Le client n'a pas laissé de commentaire.Jeff S.
U-Haul Moving & Storage at Box Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
All employees were courteous and respectful. Very well managed!ALVIN B.
Le client n'a pas laissé de commentaire.JAMES A.
Le client n'a pas laissé de commentaire.WENDY D.
Rogar Bishop helped make getting a tow hitch on my son's car the same day, called ahead and told them we were coming. Got there and the gentleman was informative, even tho it took LONGER than expected, they kept up informed and did a great job!AARON L.
Le client n'a pas laissé de commentaire.VINYETTA C.
Le client n'a pas laissé de commentaire.CHARLES S.
Great Customer Service!CHARLES B.
The sliding door latch on 5 X 8 trailer gets caught on the lip at the top of the entry when door is rolled back. One must pull door inward to free latch to free it before door will roll back down. This is impossible when trailer is loaded. Someone will lose their fingers.Warren C.
Le client n'a pas laissé de commentaire.BERTHA H.
Le client n'a pas laissé de commentaire.Jurnee F.
Le client n'a pas laissé de commentaire.Matthew L.
Le client n'a pas laissé de commentaire.WILLIAM S.
I appreciate Ryan and all the guys at Uhaul on Box Rd in Columbus Ga. Some times I was late on making my payments and these guys worked with me. Most people wouldn't. Not only that but overall they always was very helpful and just great people. Thanks to Ryan and the whole staff. Great work!JEREMY C. | Expérience générale
Le client n'a pas laissé de commentaire.STACY H.
Le client n'a pas laissé de commentaire.Chrystal B.
Le client n'a pas laissé de commentaire.TEMESHIA D.
Le client n'a pas laissé de commentaire.ROGER B.
Le client n'a pas laissé de commentaire.HOWARD J.
Use u-haul freq.Evelyn F.
Le client n'a pas laissé de commentaire.THRONDA G.
Great service! Very nice people to work with.Thomas D.
Le client n'a pas laissé de commentaire.JUWAN W.
Le client n'a pas laissé de commentaire.WALTER B.
Le client n'a pas laissé de commentaire.TIFFANY M.
I would like to give a special thanks to Mr. Ryan Mobley. Mr. Mobley is very professional when dealing with the customers and knowledgeable of every aspect of the business. Mr. Mobley certainly made me feel welcome and I felt assured that my belongings would be safe while in storage at U-haul. Accolades to Mr. Mobley he deserves a pay increase for the hard work he does. Merci.Antonio T. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.Barbara R.
The staff was amazing and very helpful. I would definitely recommend them to family and friends.TASHA S.
Sales person were very nice with service and co-operative Uhaul is the best company to rent from great service.Theresa T. | Premières impressions
Le client n'a pas laissé de commentaire.Tacorrie J.
I was not told the 10 ft truck didn't have a ramp till I got there. I also wasn't told the cost of 50 miles would be put on my card automatically. Thank God I'm not moving again any time soon.angel H.
Location need a help long waiting line one person workingDONNELL J.
Le client n'a pas laissé de commentaire.MARCI B.
Le client n'a pas laissé de commentaire.Angela E.
Everything was fine except dropping off after hours. It took us 30 minutes to figure out the key drop box was not locked - you just had to push it extremely hard. It was VERY hard to open. Also - having to stand outside and take pictures was a pain. Also couldnt remember my uhaul.com password. The entire process took 45 minutesKari W.
Le client n'a pas laissé de commentaire.PURVESHKUMAR P.
Le client n'a pas laissé de commentaire.ANGELA B.
Le client n'a pas laissé de commentaire.Anthony E.
The General Manager Ryan was awesome and professional.Kasonya S.
Le client n'a pas laissé de commentaire.Karen A.
Not a thing could have been better. Courteous attentive staff, great equipment. Full marks!Jonathan H.
Le client n'a pas laissé de commentaire.james B.
Le client n'a pas laissé de commentaire.Jacob P.
This location is absolutely horrible. When I arrived there was no one around. I had to search for an employee. He then proceeded to ignore my questions during check in. When I arrived to the drop off location to turn in the vehicle I again had to hunt down an employee. I found two employees in the back room. They told me to wait for them at the counter. I was ignored for 10 minutes. This location acts as if my business is an inconvenience.Amanda P.
Came from out of state, service representatives were courteous and professional.PETER J.
Le client n'a pas laissé de commentaire.Jeanne H.
I had rat/ mice droppings in 95 % of my boxes. Rats/ mice had chewed through my clothing and other items. I had to throw away so much stuff due to the rats/ mice destroying the items. Almost everything smelled like rat urine and this was a inside storage room. Several expensive items were stolen from my storage and the staff, manager, general manager nor the owner did anything! Terrible customer service and terrible ran facility!Tevita B. | Expérience générale
Excellent service à la clientèleYader F.
Le client n'a pas laissé de commentaire.Belinda R.
I called to reserve my Uhual... the rep advised me it would be 39,99 $. I specifically asked the rep if I could use cash, she stated yes, I could, however, neglected to advise me that in order to use cash I had to put down another 100 $deposit just to be able to use cash. So when I got to Uhaul my price changed to &176 plus the additional 100 $deposit to pay with cash. So my total for a Uhaul was 276 $. For 24hrs. I cancelled my reservation. That was so ridiculous.ANITA E.
Le client n'a pas laissé de commentaire.Johnnie C.
The young man that served me was AWESOME! He was very knowledgeable and kind. He did a great job and I really appreciate him for helping me today.sonja H.
Le client n'a pas laissé de commentaire.CHARLES A.
None at this timeJose G.
Le client n'a pas laissé de commentaire.phyllis J.
Le client n'a pas laissé de commentaire.Jasmine Nicole D.
Had a wonderful experience everything nice and clean.. i I walked in and the store was clean and smells fresh ..Myrtle S.
Me. Ryan was great I recommended Box Rd Uhaul to all my family an friends. Thank you, for all ðŸ™ðŸ¾ðŸ'ªðŸ¾â¤ï¸. Ms. WilliamsTara W.
Le client n'a pas laissé de commentaire.Joseph F.
Le client n'a pas laissé de commentaire.Stephanie G.
NEED MORE HEP IN OFFICE AREAROBERT P.
Le client n'a pas laissé de commentaire.APRIL D.
Do the sameJOE W.
I have used uhaul many times in the past, but not recently. I want to applaud the Airport Thruway location for finding me a truck even though it was at a different location ( box rd.) They set everything up, I just walked in and basically drove away with what I needed. Now, i am very unhappy with the pricing. I needed a truck for 4-5 hrs and approx 30-40 miles. Returning to location of pickup. Even though you advertise for 19,99 $, I knew it would be around 50 $. When I saw the receipt for over 120 $I was blown away!! Charging 0,99cent for each mile on top of the rental fee is ridiculous. Just a note: I went to pickup a refrigerator, and upon loading noticed the packing blankets, which i was counting on, were empty. Also, I asked for straps and was told they were up to the customer to get. I'm not sure if you carry them or not in stock, if you do I was not directed towards them. So, again, I had to go buy straps somewhere else. I had to go buy blankets, which cost me even more. I ended up overfilling the gas tank by 1/8 and figured I'd get a credit, which i did not. I was told to be sure and check in online upon return, since it would be after hours. That made sense. So I returned the truck, made sure everything was locked up tight, dropped the keys, and got in my car....then I see I need to give not only precise mileage, but images as well of the mileage counter. I couldn't get back in the truck! So another 20 $added to my bill. At the end of the day including everything i got charged, had to buy outside of uhaul, and gas, I am in almost 150 $for a 5 hour rental and approx. 30- 40 miles. My dad used uhaul religiously throughout the 80's and 90's and I used uhaul many times in the early 2000's. After this fiasco and what I feel is an overcharge, I probably won't be using uhaul again. It's about the same cost for a delivery service and they do all the lifting and setup that I had to do in this case. Uhaul just isnt worth the money anymore. Good day.JOHN O.
Le client n'a pas laissé de commentaire.kimberly J.
I am owed credit from your Airport thruway location because my rental was stolen last Friday and I paid for 3 days in advance but only used the truck for a few hours before it was taken. Please give me my money ASAPTRAVIS R.
Le client n'a pas laissé de commentaire.Debra G.
Le client n'a pas laissé de commentaire.STEVIE R.
Le client n'a pas laissé de commentaire.KENDEREK W.
Le client n'a pas laissé de commentaire.Kuaneitra A.
Le client n'a pas laissé de commentaire.KATOYA F.
Excellent customer service Very friendly and encouragingMICHAEL K.
Le client n'a pas laissé de commentaire.Deandra H.
could not get into the facility. When I tried to enter the gate it said access denied. Very disappointing to pay for a storage unit and not be able to use it.DAVID F. | Premières impressions
Le client n'a pas laissé de commentaire.Larry D.
Only 1 csw who was exceptionally slow!!! Another employee walking around looking at his phone, back and forth to the back room while 7 people waiting to rent equipment.Lawrence F.
Le client n'a pas laissé de commentaire.HERMAN D.
Le client n'a pas laissé de commentaire.Emmanuel C. | Premières impressions
Excellent service thank youVon B.
I don't like have to take pictures with my phone and check the truck when I pick it up. The guy checking me out said to contest each section and take pictures. When I brought the truck back there was 6 people in line and the guy checking trucks back in was taking time to air spray the back out of each truck before helping the next guess. Not very customer friendly. I finally asked if I could just leave the keys in the truck.thomas N.
The personal at front desk are absolutely disrespectful with the clientsGuillermo Leon M.
Le client n'a pas laissé de commentaire.valarie H.
Le client n'a pas laissé de commentaire.Ellis I.
Had to many negative issues over the course of my rental term. From staff not answering phone calls. To issues with email notifications not being received. And to my account not being closed out properly and on time after payment was made in person. To receiving harassing phone calls for incompetent staff. I am glad to not have to deal with this staff or location.MATTHEW A. | Expérience générale
Le client n'a pas laissé de commentaire.Miguel S.
Everything was greatBarry B.
Le client n'a pas laissé de commentaire.Martin G.
The entire staff was friendly , nice and very helpfulKim W.
I didn't get the correct number if rental furniture padsRandy L.
Le client n'a pas laissé de commentaire.Robbie O.
I arrived at 0955 and there was one employee working the desk. I was third in line and waited until 1020 to get helped getting my vehicle. After I signed I waited another 10 minutes for my vehicle to get pulled up to me. The fuel gage was lower than what was marked on my sheet however I did not want to take the time to correct it. The return of the truck went well.Bradford S.
Le client n'a pas laissé de commentaire.Gregory G.
Great service.AARON C.
Check for ants. The truck had ants in the back. Had boxes full of ants when I arrived at my location.Conrad B.
Increase staff. I waited in line for about 45 minutes.GARY D.
Le client n'a pas laissé de commentaire.John M.
Needed truck for multiple day but was only allowed to rent for 24hours. Basically this forced me to moving more then I was ready to move and caused inconvenience for my current living condition not having some of the items I needSteven B.
Le client n'a pas laissé de commentaire.Victoria A.
I am irate. This office has messed up my reservations several times. Originally I rented a van and a U-Box at this location. When I went to pick up the van I was informed they lost my reservation for a U-Box, so I had to switch my U-Box reservation to a different location in town. I still rented the van and was told by the GM that I could leave it at the new location after loading my U-Box, and he would collect it later. I paid for the rental and left. When I finished loading my U-Box that same day, I left the van and keys with the GM at the new location, as I was told to do. She told me it was all taken care of. I had the van a total of five hours, and put no more than 10 miles on it. Since then, I was charged and refunded twice without any explanation and have just received a receipt saying I returned the van 10 days later (I had already left the state) and put over 500 miles on it (?!).Julia K.
Le client n'a pas laissé de commentaire.Cameron G. | Expérience générale
Good customer service and pleased with rental.John A.
Le client n'a pas laissé de commentaire.Pamela P.
Le client n'a pas laissé de commentaire.Bradley M.
Le client n'a pas laissé de commentaire.CLAUDIO N.
I did the booking and pick up online. The online service told me to go in and show them my Phone screen To get the key. When I did, the lady said â€œthat doesn't help usâ€. She couldn't find my reservation, then when she did, it showed I had already checked out the vehicle. I told that's because I did it online and it told me to show the screen. You would think the attitude from her would have stopped once she realized her mistake. It didn't. She went out to the van but couldn't find the key. Left us in the rain to look for it and when we went in to see what was taking so long, she had moved on to another customer. Another worker came in and they still couldn't find the key. They ended up giving me a different van, after waiting over 30 minutes. The back had dirt everywhere but I just wanted to get my washer and dryer and be done so I ended cleaning someone else's mess. I'll use a different service next time because this had me about 2 seconds from losing my cool.Tamara A.
Everything was great, as well as ecpected and a smoothe operationAlfred M.
Le client n'a pas laissé de commentaire.Sharon R. | Expérience générale
Le client n'a pas laissé de commentaire.Deneka G. | Expérience générale
There was no air conditioning on some what uncomfortable.Sharmen S. | Premières impressions
Le client n'a pas laissé de commentaire.Denise A. | Expérience générale
Le client n'a pas laissé de commentaire.Shenese F. | Expérience générale
Definitely would not recommend. I won't tear anyone down but the staff needs a bit of an overhaul. I'll leave it at that....Run far away from this location! After my experience I can't believe I was sent a survey request.BRIAN G. | Expérience générale
Le client n'a pas laissé de commentaire.Nokomis P. | Premières impressions
Staff super helpful. They helped me get a storage unit and return a one-way trailer.Susan T. | Premières impressions
Very friendly staff and excellent facility.Michael B. | Expérience générale
Uhaul was there when I needed them the most no matter how long it was.Deardre M. | Expérience générale
Loved it quick and easyInez T. | Premières impressions
AmicalByron R. | Premières impressions
Excellent service à la clientèle. Staff was very professional and helpful.Marline W. | Premières impressions
The young men are very very courteous and professionalWILMA M. | Premières impressions
Always faithful.Kyle M. | Expérience générale
I have to move recently and I liked the customer service that I had received here at the Uhaul in Columbus, Ga on Box rd. The person name is Braden and he really took care of my needs. Thanks!!!! :)SHELA F. | Premières impressions
Excellent service à la clientèleShenese F. | Premières impressions
The young men working there Saturday morning provided top notch customer service.Cheryl J. | Premières impressions
The storage space I rented was clean, convenient, secure, and contained my items perfectly. I would recommend this facility/service to my family and friends as a reliable option for any storage needs.Janice H. | Expérience générale
Everything was excellent to include staff.cenneta g. | Expérience générale
All was well. Always helpful.CLAYTON R. | Expérience générale
Wait FOREVER at the counter ! Staff act like they just dont care. People probably ok but the system is slow and broken.ROGER A. | Expérience générale
Due to the inefficiency of this facility, my UBox wasn't available until a day and half later. It was frustrating and the moving company I dealt with said the staff was very rude.Chyanne G. | Expérience générale
I was satisfied with the attention and promptness of the staff.Nicole W. | Expérience générale
Helpful staff and always friendlyCarolyn H. | Expérience générale
I found the staff to be extremely helpfulNicole W. | Premières impressions
The staff @ Box Road in Columbus, GA were always helpful and super friendly from the time I returned the trailer I rented in the Midwest until I returned the storage unit to them. Continue to shine!william H. | Expérience générale
Extremely lazy staff. This store never once answered their phone when I called. They didnt correctly close my account which resulted in an extra charge as well as a late fee. Very rude.dana b. | Expérience générale
The manager Ryan was extremely helpful. He was actually waiting on myself and another customer at the same time utilizing two computers and neither of us were neglectedMichelle Y. | Expérience générale
Awesome Servicekeith W. | Expérience générale
No issues at all. Truck ran smoothly from Ohio to Georgia, towing a loaded cargo trailer. Was able to keep up with my caravan & arrived on time. Good service, pleased with entire experience with UHauldaniel r. | Réservation
I didnt have any issues with this specific location. My problem is with the mobile rental. It wasnt any quicker and the customer service was not good at allJessica B. | Réservation
Not the easiest to contact by phone but if anything was ever wrong they immediately made it right. Can't complain about that. Surely they will get my business again. Thank you for watching my stuff.courtney c. | Expérience générale
Very nice manager and staff.BONNIE R. | Expérience générale
Great Service!Janiece W. | Expérience générale
Very professional and helpful.Jason F. | Expérience générale
Very long waiting line, no one there was friendly and no one could come and unlock the gate on Christmas 2017 because all my kids gifts was locked in da storage had to wait til the next business dayTiffani E. | Expérience générale
AucunDeep Roots F. | Expérience générale
Our experience with the storage facility was good. Our service renting a truck was good the first time. The time we rented one on June 22 was not a good start to a hot day. Took too long!!!diana r. | Expérience générale
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