Évaluations des clients U-Haul Moving & Storage at Box Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Box Rd

Cote générale :

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ROBERT M.
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Le client n'a pas laissé de commentaire.

Rubyn H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

LATREASE H.
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Employee Ryan provided exceptional customer service! The wait time was longer than I expected.

Mike O.
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Great customer service

THERESA R.
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Le client n'a pas laissé de commentaire.

CARMEN B.
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Le client n'a pas laissé de commentaire.

eric b. | Premières impressions |
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I recommend this place

RODERICK A.
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It was a very smooth experience to rent a truck from this Uhaul location.

GEORGE R.
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Le client n'a pas laissé de commentaire.

Matthew J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jasmine B.
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Le client n'a pas laissé de commentaire.

LOLITA L.
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Le client n'a pas laissé de commentaire.

MITCHELL B.
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Le client n'a pas laissé de commentaire.

DAWNA D.
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I really enjoyed using this truck. I was able to get everything in the truck with one load.

Kimbre J.
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Le client n'a pas laissé de commentaire.

EDMOND Z. | Expérience générale |
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Le client n'a pas laissé de commentaire.

RONALD R.
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Le client n'a pas laissé de commentaire.

EMMA A.
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Le client n'a pas laissé de commentaire.

Jeff S.
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Le client n'a pas laissé de commentaire.

ALVIN B.
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All employees were courteous and respectful. Very well managed!

JAMES A.
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Le client n'a pas laissé de commentaire.

WENDY D.
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Le client n'a pas laissé de commentaire.

AARON L.
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Rogar Bishop helped make getting a tow hitch on my son's car the same day, called ahead and told them we were coming. Got there and the gentleman was informative, even tho it took LONGER than expected, they kept up informed and did a great job!

VINYETTA C.
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Le client n'a pas laissé de commentaire.

CHARLES S.
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Le client n'a pas laissé de commentaire.

CHARLES B.
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Great Customer Service!

Warren C.
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The sliding door latch on 5 X 8 trailer gets caught on the lip at the top of the entry when door is rolled back. One must pull door inward to free latch to free it before door will roll back down. This is impossible when trailer is loaded. Someone will lose their fingers.

BERTHA H.
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Le client n'a pas laissé de commentaire.

Jurnee F.
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Le client n'a pas laissé de commentaire.

Matthew L.
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Le client n'a pas laissé de commentaire.

WILLIAM S.
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Le client n'a pas laissé de commentaire.

JEREMY C. | Expérience générale |
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I appreciate Ryan and all the guys at Uhaul on Box Rd in Columbus Ga. Some times I was late on making my payments and these guys worked with me. Most people wouldn’t. Not only that but overall they always was very helpful and just great people. Thanks to Ryan and the whole staff. Great work!

STACY H.
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Le client n'a pas laissé de commentaire.

Chrystal B.
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Le client n'a pas laissé de commentaire.

TEMESHIA D.
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Le client n'a pas laissé de commentaire.

ROGER B.
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Le client n'a pas laissé de commentaire.

HOWARD J.
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Le client n'a pas laissé de commentaire.

Evelyn F.
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Use u-haul freq.

THRONDA G.
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Le client n'a pas laissé de commentaire.

Thomas D.
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Great service! Very nice people to work with.

JUWAN W.
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Le client n'a pas laissé de commentaire.

WALTER B.
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Le client n'a pas laissé de commentaire.

TIFFANY M.
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Le client n'a pas laissé de commentaire.

Antonio T. | Expérience générale |
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I would like to give a special thanks to Mr. Ryan Mobley. Mr. Mobley is very professional when dealing with the customers and knowledgeable of every aspect of the business. Mr. Mobley certainly made me feel welcome and I felt assured that my belongings would be safe while in storage at U-haul. Accolades to Mr. Mobley he deserves a pay increase for the hard work he does. Thank you.

ROBERT W.
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Le client n'a pas laissé de commentaire.

Barbara R.
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Le client n'a pas laissé de commentaire.

TASHA S.
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The staff was amazing and very helpful. I would definitely recommend them to family and friends.

Theresa T. | Premières impressions |
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Sales person were very nice with service and co-operative Uhaul is the best company to rent from great service.

Tacorrie J.
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Le client n'a pas laissé de commentaire.

angel H.
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I was not told the 10 ft truck didn't have a ramp till I got there. I also wasn't told the cost of 50 miles would be put on my card automatically. Thank God I'm not moving again any time soon.

DONNELL J.
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Location need a help long waiting line one person working

MARCI B.
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Le client n'a pas laissé de commentaire.

Angela E.
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Le client n'a pas laissé de commentaire.

Kari W.
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Everything was fine except dropping off after hours. It took us 30 minutes to figure out the key drop box was not locked - you just had to push it extremely hard. It was VERY hard to open. Also - having to stand outside and take pictures was a pain. Also couldnt remember my uhaul.com password. The entire process took 45 minutes

PURVESHKUMAR P.
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Le client n'a pas laissé de commentaire.

ANGELA B.
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Le client n'a pas laissé de commentaire.

Anthony E.
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Le client n'a pas laissé de commentaire.

Kasonya S.
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The General Manager Ryan was awesome and professional.

Karen A.
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Le client n'a pas laissé de commentaire.

Jonathan H.
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Not a thing could have been better. Courteous attentive staff, great equipment. Full marks!

james B.
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Le client n'a pas laissé de commentaire.

Jacob P.
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Le client n'a pas laissé de commentaire.

Amanda P.
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This location is absolutely horrible. When I arrived there was no one around. I had to search for an employee. He then proceeded to ignore my questions during check in. When I arrived to the drop off location to turn in the vehicle I again had to hunt down an employee. I found two employees in the back room. They told me to wait for them at the counter. I was ignored for 10 minutes. This location acts as if my business is an inconvenience.

PETER J.
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Came from out of state, service representatives were courteous and professional.

Jeanne H.
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Le client n'a pas laissé de commentaire.

Tevita B. | Expérience générale |
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I had rat/ mice droppings in 95% of my boxes. Rats/ mice had chewed through my clothing and other items. I had to throw away so much stuff due to the rats/ mice destroying the items. Almost everything smelled like rat urine and this was a inside storage room. Several expensive items were stolen from my storage and the staff, manager, general manager nor the owner did anything! Terrible customer service and terrible ran facility!

Yader F.
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Great customer service

Belinda R.
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Le client n'a pas laissé de commentaire.

ANITA E.
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I called to reserve my Uhual... the rep advised me it would be $39.99. I specifically asked the rep if I could use cash, she stated yes, I could, however, neglected to advise me that in order to use cash I had to put down another $100 deposit just to be able to use cash. So when I got to Uhaul my price changed to &176 plus the additional $100 deposit to pay with cash. So my total for a Uhaul was $276. For 24hrs. I cancelled my reservation. That was so ridiculous.

Johnnie C.
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Le client n'a pas laissé de commentaire.

sonja H.
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The young man that served me was AWESOME! He was very knowledgeable and kind. He did a great job and I really appreciate him for helping me today.

CHARLES A.
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Le client n'a pas laissé de commentaire.

Jose G.
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None at this time

phyllis J.
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Le client n'a pas laissé de commentaire.

Jasmine Nicole D.
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Le client n'a pas laissé de commentaire.

Myrtle S.
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Had a wonderful experience everything nice and clean.. i I walked in and the store was clean and smells fresh ..

Tara W.
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Me. Ryan was great I recommended Box Rd Uhaul to all my family an friends. Thank you, for all 🙏🏾💪🏾❤️. Ms. Williams

Joseph F.
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Le client n'a pas laissé de commentaire.

Stephanie G.
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Le client n'a pas laissé de commentaire.

ROBERT P.
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NEED MORE HEP IN OFFICE AREA

APRIL D.
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Le client n'a pas laissé de commentaire.

JOE W.
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Do the same

JOHN O.
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I have used uhaul many times in the past, but not recently. I want to applaud the Airport Thruway location for finding me a truck even though it was at a different location ( box rd.) They set everything up, I just walked in and basically drove away with what I needed. Now, i am very unhappy with the pricing. I needed a truck for 4-5 hrs and approx 30-40 miles. Returning to location of pickup. Even though you advertise for $19.99, I knew it would be around $50. When I saw the receipt for over $120 I was blown away!! Charging .99cent for each mile on top of the rental fee is ridiculous. Just a note: I went to pickup a refrigerator, and upon loading noticed the packing blankets, which i was counting on, were empty. Also, I asked for straps and was told they were up to the customer to get. I'm not sure if you carry them or not in stock, if you do I was not directed towards them. So, again, I had to go buy straps somewhere else. I had to go buy blankets, which cost me even more. I ended up overfilling the gas tank by 1/8 and figured I'd get a credit, which i did not. I was told to be sure and check in online upon return, since it would be after hours. That made sense. So I returned the truck, made sure everything was locked up tight, dropped the keys, and got in my car....then I see I need to give not only precise mileage, but images as well of the mileage counter. I couldn't get back in the truck! So another $20 added to my bill. At the end of the day including everything i got charged, had to buy outside of uhaul, and gas, I am in almost $150 for a 5 hour rental and approx. 30- 40 miles. My dad used uhaul religiously throughout the 80's and 90's and I used uhaul many times in the early 2000's. After this fiasco and what I feel is an overcharge, I probably won't be using uhaul again. It's about the same cost for a delivery service and they do all the lifting and setup that I had to do in this case. Uhaul just isnt worth the money anymore. Good day.

kimberly J.
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Le client n'a pas laissé de commentaire.

TRAVIS R.
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I am owed credit from your Airport thruway location because my rental was stolen last Friday and I paid for 3 days in advance but only used the truck for a few hours before it was taken. Please give me my money ASAP

Debra G.
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Le client n'a pas laissé de commentaire.

STEVIE R.
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Le client n'a pas laissé de commentaire.

KENDEREK W.
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Le client n'a pas laissé de commentaire.

Kuaneitra A.
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Le client n'a pas laissé de commentaire.

KATOYA F.
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Le client n'a pas laissé de commentaire.

MICHAEL K.
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Excellent customer service Very friendly and encouraging

Deandra H.
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Le client n'a pas laissé de commentaire.

DAVID F. | Premières impressions |
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could not get into the facility. When I tried to enter the gate it said access denied. Very disappointing to pay for a storage unit and not be able to use it.

Larry D.
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Le client n'a pas laissé de commentaire.

Lawrence F.
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Only 1 csw who was exceptionally slow!!! Another employee walking around looking at his phone, back and forth to the back room while 7 people waiting to rent equipment.

HERMAN D.
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Le client n'a pas laissé de commentaire.

Emmanuel C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Von B.
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Excellent service thank you

thomas N.
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I don't like have to take pictures with my phone and check the truck when I pick it up. The guy checking me out said to contest each section and take pictures. When I brought the truck back there was 6 people in line and the guy checking trucks back in was taking time to air spray the back out of each truck before helping the next guess. Not very customer friendly. I finally asked if I could just leave the keys in the truck.

Guillermo Leon M.
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The personal at front desk are absolutely disrespectful with the clients

valarie H.
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Le client n'a pas laissé de commentaire.

Ellis I.
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Le client n'a pas laissé de commentaire.

MATTHEW A. | Expérience générale |
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Had to many negative issues over the course of my rental term. From staff not answering phone calls. To issues with email notifications not being received. And to my account not being closed out properly and on time after payment was made in person. To receiving harassing phone calls for incompetent staff. I am glad to not have to deal with this staff or location.

Miguel S.
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Le client n'a pas laissé de commentaire.

Barry B.
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Everything was great

Martin G.
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Le client n'a pas laissé de commentaire.

Kim W.
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The entire staff was friendly , nice and very helpful

Randy L.
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I didn't get the correct number if rental furniture pads

Evelyn A.
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Parking

Robbie O.
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Le client n'a pas laissé de commentaire.

Bradford S.
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I arrived at 0955 and there was one employee working the desk. I was third in line and waited until 1020 to get helped getting my vehicle. After I signed I waited another 10 minutes for my vehicle to get pulled up to me. The fuel gage was lower than what was marked on my sheet however I did not want to take the time to correct it. The return of the truck went well.

Cameron G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sharon R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Deneka G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sharmen S. | Premières impressions |
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There was no air conditioning on some what uncomfortable.

Denise A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Shenese F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

BRIAN G. | Expérience générale |
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Definitely would not recommend. I won’t tear anyone down but the staff needs a bit of an overhaul. I’ll leave it at that....Run far away from this location! After my experience I can’t believe I was sent a survey request.

Nokomis P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Susan T. | Premières impressions |
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Staff super helpful. They helped me get a storage unit and return a one-way trailer.

Michael B. | Expérience générale |
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Very friendly staff and excellent facility.

Deardre M. | Expérience générale |
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Uhaul was there when I needed them the most no matter how long it was.

Inez T. | Premières impressions |
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Loved it quick and easy

Byron R. | Premières impressions |
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Friendly

Marline W. | Premières impressions |
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Great customer service. Staff was very professional and helpful.

WILMA M. | Premières impressions |
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The young men are very very courteous and professional

Kyle M. | Expérience générale |
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Always faithful.

SHELA F. | Premières impressions |
Évaluation :

I have to move recently and I liked the customer service that I had received here at the Uhaul in Columbus, Ga on Box rd. The person name is Braden and he really took care of my needs. Thanks!!!! :)

Shenese F. | Premières impressions |
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Great customer service

Cheryl J. | Premières impressions |
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The young men working there Saturday morning provided top notch customer service.

Janice H. | Expérience générale |
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The storage space I rented was clean, convenient, secure, and contained my items perfectly. I would recommend this facility/service to my family and friends as a reliable option for any storage needs.

cenneta g. | Expérience générale |
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Everything was excellent to include staff.

CLAYTON R. | Expérience générale |
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All was well. Always helpful.

ROGER A. | Expérience générale |
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Wait FOREVER at the counter ! Staff act like they just dont care. People probably ok but the system is slow and broken.

Chyanne G. | Expérience générale |
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Due to the inefficiency of this facility, my UBox wasn't available until a day and half later. It was frustrating and the moving company I dealt with said the staff was very rude.

Nicole W. | Expérience générale |
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I was satisfied with the attention and promptness of the staff.

Carolyn H. | Expérience générale |
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Helpful staff and always friendly

Nicole W. | Premières impressions |
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I found the staff to be extremely helpful

william H. | Expérience générale |
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The staff @ Box Road in Columbus, GA were always helpful and super friendly from the time I returned the trailer I rented in the Midwest until I returned the storage unit to them. Continue to shine!

dana b. | Expérience générale |
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Extremely lazy staff. This store never once answered their phone when I called. They didnt correctly close my account which resulted in an extra charge as well as a late fee. Very rude.

Michelle Y. | Expérience générale |
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The manager Ryan was extremely helpful. He was actually waiting on myself and another customer at the same time utilizing two computers and neither of us were neglected

keith W. | Expérience générale |
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Awesome Service

daniel r. | Réservation |
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No issues at all. Truck ran smoothly from Ohio to Georgia, towing a loaded cargo trailer. Was able to keep up with my caravan & arrived on time. Good service, pleased with entire experience with UHaul

Jessica B. | Réservation |
Évaluation :

I didnt have any issues with this specific location. My problem is with the mobile rental. It wasnt any quicker and the customer service was not good at all

courtney c. | Expérience générale |
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Not the easiest to contact by phone but if anything was ever wrong they immediately made it right. Can't complain about that. Surely they will get my business again. Thank you for watching my stuff.

BONNIE R. | Expérience générale |
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Very nice manager and staff.

Janiece W. | Expérience générale |
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Great Service!

Jason F. | Expérience générale |
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Very professional and helpful.

Tiffani E. | Expérience générale |
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Very long waiting line, no one there was friendly and no one could come and unlock the gate on Christmas 2017 because all my kids gifts was locked in da storage had to wait til the next business day

Deep Roots F. | Expérience générale |
Évaluation :

None

diana r. | Expérience générale |
Évaluation :

Our experience with the storage facility was good. Our service renting a truck was good the first time. The time we rented one on June 22 was not a good start to a hot day. Took too long!!!

Non reviews have been submitted for this location.

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