Easy drop offDouglas M.
Customer Reviews for U-Haul Moving & Storage at Broad River Rd
Pour nous contacter
Columbia, SC 29210
(W Of Broad River Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Clean vehicles. It was dirty and had a bad odor .Ida P.
Le client n'a pas laissé de commentaire.Steven N.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.COREY J.
The price per mile was a little higher then I wanted but, the staff was good and had what I needed when I needed it. 👍Ian R.
Sorry and rude customer service he gave us damage uhaul and tried to charge us for it he have no pictures showing damage already done before we got uhaul Monday morning will be filling civil suit thanksdavid W.
Great people friendly staff everything I come thereAntonio T.
Le client n'a pas laissé de commentaire.EVELINA H.
Le client n'a pas laissé de commentaire.Christopher L.
Le client n'a pas laissé de commentaire.Chris P.
Le client n'a pas laissé de commentaire.Brian S.
It will be a long time before I deal with UHaul again. I had a reservation for a cargo trailer and when I went to pick it up-of course it was not there. They couldn't locate one within 20 miles of where I was. It is also the 2nd time this happened to me. Not a very good average.This is the 5th and last time I'm dealing with U-Haul .The people in front of me didn't get their truck either even though they had a reservation too. Very disappointed-seems to be a chronic problem with you people!Robert F.
The rate was about $37 per day for 2 days for a 10" truck. I returned the truck with a full tank of gas ( more than what was in it when i received the truck ). I was billed almost $200! Do the math. Actions are all ready in progress.Markel N.
Le client n'a pas laissé de commentaire.Charles A.
The U-Haul was fine. The customer service was terrible. A woman called me to see about the truck rental but things happened and I needed it longer and she was rude and hung up on me. The gentleman called me back and little while later and was rude as well and he also hung up on me. I will never go back to that location and will not recommend it to anyone if anything I will deter people from going there.Adrienne L.
The manager was very helpful. I was running late and he educated me on the process and still worked with me to get a truck. Kudos to the manager of the zimalcrest location 29210.Anesha R.
Need more help the employee there is doing a good job of doing all that he can do in making sure he gets to you in a timely manner ,most of the time I have rented trucks they have been well clean the only problem I had this time was the truck had a problem of someone had smoked in the truck before I gotten it the employee there said he will address the problem of making sure it is addressed better in the future.larry M.
Le client n'a pas laissé de commentaire.Tiffany C.
Le client n'a pas laissé de commentaire.EVETRIA P.
Le client n'a pas laissé de commentaire.Jonathan M.
Le client n'a pas laissé de commentaire.Carleigh W.
I ordered some boxes and never got themShamar W.
Le client n'a pas laissé de commentaire.ALFONSO H.
Le client n'a pas laissé de commentaire.vivian W.
Le client n'a pas laissé de commentaire.RONALD N.
It was a little slow with service cause it was only one associate working. Other that it was a awesome experienceNatoka W.
Thanks JosephKewonica M.
Took 60 dollars out of my account for a pinch of gasDominick S.
Equipment was clean however the passenger side mirror swiveled while driving which made driving the vehicle dangerous. And I was charged an extra $13 after drop off even though I cleaned and used less mileage than originally intended.Diana P.
Delivery of the hitch was delayed due to supply issues.Dale C.
Le client n'a pas laissé de commentaire.kathy M.
Le client n'a pas laissé de commentaire.Julene H.
I asked for a 4' or 5' utility trailer, and staff told me they didn't have anything. Then I pointed to a 4'x9' trailer and asked about it. It took them a minute to find it in the system because it was listed as a motorcycle trailer.Zechariah K.
There is nothing at this timeGeorgette P.
Le client n'a pas laissé de commentaire.PATRICK M.
Le client n'a pas laissé de commentaire.Lorraine A.
Le client n'a pas laissé de commentaire.Tony C.
Joseph the GM went over and beyond to make sure any issues were resolved and I was well taken care of!Alexandria G.
Great job!!!laurrinda W.
Le client n'a pas laissé de commentaire.Terry P.
Le client n'a pas laissé de commentaire.Alex S.
I did have a hard time lifting the door as well as closing it so I would suggest oiling it.Rosheka A.
Le client n'a pas laissé de commentaire.Leon W.
Le client n'a pas laissé de commentaire.Titus S.
The U-Haul I received had a broken mirror. The door was extremely rusty. I had to through my whole body into it. The door latch was not properly manned. Also, I ordered my U-haul at a nearby location and got sent to another location. The one employee working there was very kind and trying to work as quick as possible with being short staff.Catherine B.
Customer service could be better as in friendly. The rep seemed uninterested in the taskAvril L.
The vehicle sounded like it was going to break down any minute spent alot of money on gas because it was going real slow wouldn't go faster. Also the receptionist did not know what she was doing, where I made the reservation I got quoted for one price when I arrived there she gave me three different prices with the same information she scanned my card 4 times so I need up with a blocked so I had to call fraud to have in unblocked. The other gentleman there was rude I had to get another card to complete the transaction with another different price.Ruth Q.
Le client n'a pas laissé de commentaire.Marla B.
Le client n'a pas laissé de commentaire.douglas W.
The young guy was quick and helpful. He needs a raise.Jules B.
Le client n'a pas laissé de commentaire.Ursula A.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Marshall R.
Le client n'a pas laissé de commentaire.Edward G.
Nothing, everything was great!Kyreem O.
Le client n'a pas laissé de commentaire.Shannon R.
No complaints.Alexander L.
Didnt get the deal they gave me in the beginning was completely unsatissfiedJonathan F.
Le client n'a pas laissé de commentaire.Kern B.
Le client n'a pas laissé de commentaire.Juliet M.
Le client n'a pas laissé de commentaire.Jermaine C.
Le client n'a pas laissé de commentaire.JORDAN M.
The representative on site was extremely polite and helpfulLC E.
Le client n'a pas laissé de commentaire.TERRY A.
Le client n'a pas laissé de commentaire.daisy C.
The vehicle was very old and transmission is a horrible condition (gear jump) (sudden jerks). we were driving home with empty truck but felt as if we are moving a mountain on the road and We didn't had any other choices. Since this is not a social service, I request you to maintain the vehicles in a proper condition so that others can use it conveniently. ThanksVishal M.
From my first contact with stuff I was given assistance and respect. The key delisit will not allowed secure delisit of the cargo van. I returned they key ate 7 this morning and the young man was very respectful and efficientWilma B.
Customer service ( roadside assistance ) is horrid and needs review. Very unpleasant to deal with. No reflection on the service of the outlet or the workers who meet and serve from the counter.ROBERT G.
Le client n'a pas laissé de commentaire.Rodney B.
Make sure that the maintenance on the trucks are taken care of before renting the trucks . The uhaul was rented to me was in very bad condition and I had to keep stopping because the truck was jerking real bafNatalie W.
Better keybox system. Having issues not being able to open the box for my so called 24/7 rental cut INTO my time.Adelin S.
It wasn't all the way organized. Polite host when he did get everything situated.kristin R.
Le client n'a pas laissé de commentaire.Christina B.
Everything was greatAshley S.
Le client n'a pas laissé de commentaire.Jameson A.
Lower the rental prices.Antwan B.
nothing everything was greatTIA S.
Le client n'a pas laissé de commentaire.THAIR A.
Le client n'a pas laissé de commentaire.TRACEY Y.
I scheduled a 20ft truck a week before pickup. U Haul gave me the wrong address to get the truck. Had to drive across town due to U hauls terrible communication.rusty W.
Christopher Fish was absolutely delightful! It was a positively dreary day between the rain and the fact that we were cleaning out my dying mother's home, but Christopher was a bright light in the day, funny and helpful.Raechel B.
Great serviceMARINA T.
Le client n'a pas laissé de commentaire.JORG H.
Le client n'a pas laissé de commentaire.GAYE M.
Le client n'a pas laissé de commentaire.MICHAEL M.
Staff rude! Rented a 26' truck and found out an hour before pickup it wasn't available so I had to get a smaller truck and make two trips while moving. The staff couldn't have cared less about the huge inconvenience.KAREN D.
Le client n'a pas laissé de commentaire.KEVIN C.
Great staff! Professional and polite. We could use more "polite" these days and it was a pleasure finding it at U-Haul.JAMES V.
Le client n'a pas laissé de commentaire.LARRY M.
I received too many emails. I received eleven emails. It was confusing where to pick up and where to return the truck.BRAD R.
The truck we reserved was not available. We had to cancel our reservation and Chris had to find us another truck. It was a hassle but Chris was efficient.APRIL D.
Le client n'a pas laissé de commentaire.SAMANTHA A.
Le client n'a pas laissé de commentaire.JOHN C.
I had reserved this truck at a location near my house. I was rerouted to this location that is quite a distance from my house. The agent at the renting location explained your policy, since it is a one-way, and I understand why you had to change the location, but it would have been better to know this up front instead of having to shuffle my plans at the last minute to accommodate this. If you are going to potentially make someone pick up a truck at a location other than what was selected at the reservation you need to make it much more apparent than just a little 4-point font disclaimer at the bottom on the order confirmation. Other than that the experience was fine.Jay G.
Le client n'a pas laissé de commentaire.SOHAM P.
Le client n'a pas laissé de commentaire.JORDAN M.
Le client n'a pas laissé de commentaire.DAMEON J.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.Alice V. | Expérience générale
Le client n'a pas laissé de commentaire.CYNTHIA P.
Le client n'a pas laissé de commentaire.JUANITA L. | Expérience générale
Le client n'a pas laissé de commentaire.Clayton D. | Premières impressions
Le client n'a pas laissé de commentaire.karen b. | Premières impressions
Le client n'a pas laissé de commentaire.BRUCE S. | Expérience générale
The service was amazing, staff had compassion for my misfortune and assisted me outside the call of duty. Thank you UHAUL at Broad River and Zimmary h. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia T. | Expérience générale
When I went here to get my truck and storage unit that I rented, they didn't really tell me all the information that I needed to know, they kind of expected me to just know all that I needed to know which wasn't the case. Other than that, the staff was helpful and respectful.Austin N. | Premières impressions
I need a discount there for a minute Thank youDANNIELL K. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD ANTHONY D. | Premières impressions
Le client n'a pas laissé de commentaire.Tiffany D. | Premières impressions
Le client n'a pas laissé de commentaire.Drema L. | Expérience générale
Le client n'a pas laissé de commentaire.CELESTINE S. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES P. | Expérience générale
Le client n'a pas laissé de commentaire.Myrishia W. | Premières impressions
Le client n'a pas laissé de commentaire.Drema L. | Premières impressions
Le client n'a pas laissé de commentaire.Evion S. | Expérience générale
Le client n'a pas laissé de commentaire.Tiffany M. | Expérience générale
Le client n'a pas laissé de commentaire.Tisha B. | Premières impressions
There was a mix up on the reservation, that didn't quite make it to the staff. They gladly and willingly corrected the issue and made all right with the world again. :-)Ronald J. | Premières impressions
Need to hire better employee’samy w. | Expérience générale
The staff was unprofessional and rude when we moved in. We asked to speak to the manager; however she was on her cell phone on a personal call using profanity during our initial start of service. On our move out date, there was one employee working and her was overwhelmed with many customers coming in. He was professional but the building was clearly not staffed correctly. I moved the belongings to another uhaul facility which had better service rather than staying there.Tonia G. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth G. | Premières impressions
Le client n'a pas laissé de commentaire.LISA M. | Premières impressions
Le client n'a pas laissé de commentaire.Darren V. | Expérience générale
Le client n'a pas laissé de commentaire.ADRIENNE S. | Premières impressions
Le client n'a pas laissé de commentaire.tonya p. | Premières impressions
Le client n'a pas laissé de commentaire.Flavia B. | Expérience générale
You definitely need more lighting unit 128 had no lights but very cleanconnie j. | Expérience générale
Le client n'a pas laissé de commentaire.Candace D. | Expérience générale
U sold my family belongings I’m suing this company !!beverly f. | Expérience générale
Nothing was setup correctly from the very beginning. There was misinformation given to me about my storage unit, so I let it go, knowing there was nothing TRULY valuable to me in the unit.miranda r. | Expérience générale
Thank you U-Haul for protecting my stuff and I will always recommend someone to come there thank you againMelanie M. | Expérience générale
Very good customer service.MAURICE W. | Expérience générale
Le client n'a pas laissé de commentaire.Georgette B. | Expérience générale
Branden was the gentleman on staff by himself when I got there and had multiple customers and treated everyone as quickly as possible, was friendly and kind to everyone. Thanks branden for make my transition so I can relocate to NEW JERSEY easy I will be back for my stuff.connie j. | Premières impressions
Staff was friendly, very helpful & accommodating!Ophelia A. | Expérience générale
He was excellentKameeche W. | Premières impressions
Very nice and walked me through the process.Jason S. | Premières impressions
It was over priced especially for the amount of space provided. That is ridiculous.Helenna P. | Expérience générale
It was a smooth transition.Diane B. | Expérience générale
Very friendlyTonya L. | Expérience générale
they did a good jobBlaney M. | Premières impressions
Workers are very unprofessional and unorganized.Lawrence B. | Premières impressions
Thank you bing so nice.Melanie M. | Expérience générale
I received spotty communication on billing. No one answers the phone. Also, you sold my items. I'm still not sure where the rest of it is. Would love to know if any of my things are left there.Tajiana B. | Expérience générale
Uhaul at Zimalcrest professional except where is the central a/c. Tega when I returned truck couldn't get receipt b/c they didnt closed tkt out and allowed someone to use truck & insurance in my nameSANCATINE S. | Expérience générale
Staff was extremely helpfulPATRICK Y. | Expérience générale
The place was very clean and kept my mothers thing safe until I could go through them. Merci.LINDA G. | Expérience générale
You over charged me and now I cant get my money refunded. I will make sure that no one I know uses uhaul. This has been the worst experience. No one at your store answers the phone.Jan I. | Expérience générale
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