Customer Reviews for U-Haul Moving & Storage at Broad River Rd

3616 évaluations

1003 Zimalcrest Dr   Columbia, SC 29210
(W Of Broad River Rd)

(803) 731-0067

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(803) 731-0067

1003 Zimalcrest Dr
Columbia, SC 29210
(W Of Broad River Rd)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce D. 
Évaluation :
5

Fast

CYNTHIA E. 
Évaluation :
5

I am a frequent customer and have always gotten good service, however the lady that took care of my rental Saturday, was extraordinary. She was extremely helpful and very pleasant. Don't remember her name but I would drive out of my way to rent from that location again. Great job Uhaul. Thank you.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lavondra G. 
Évaluation :
3

Despite filling out everything online, it still takes a long time to get through the process in person. There were only 5 furniture pads available in the entire location.

Kevin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
3

The place is fine. We just prefer a close location.

Robert T. 
Évaluation :
5

GreatCustomer service

Tara Y. 
Évaluation :
5

Excellent service à la clientèle

DONTIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delphine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Excellent service à la clientèle

LAKEISHA T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RYAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra P. 
Évaluation :
2

U sold my family belongings I’m suing this company !!

beverly f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Had no problems customer service was great

KEWONICA M. 
Évaluation :
3

The truck we were provided had a head light out and the truck was hard to start. After several attempts the representative finally came out to assist and stated there's a trick to it.

Cheryl S. 
Évaluation :
3

Your business collected way to much personal information to rent

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian W. 
Évaluation :
5

The young who assist me was very courteous, helpful and friendly. I received very great customer service. I did not get his name but he was an African American with a lot of hair nice hair.

VICKIE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter M. 
Évaluation :
5

They was very nice and helpful

Kimberly B. 
Évaluation :
5

the store was very busy that morning- but each employee spoke to me and let me know they were on the way to assist me. my phone has issues with the photo/text system you use but the clerk was on the spot with her help. i overheard her calling in a fellow clerk since they were so busy-that is good service in my book!

JINNY C. 
Évaluation :
5

Great & Friendly service!!

Hilda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Azadeh M. 
Évaluation :
3

Service for drop off was not up to par.

KAMESHA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shamika J. 
Évaluation :
1

Nothing was setup correctly from the very beginning. There was misinformation given to me about my storage unit, so I let it go, knowing there was nothing TRULY valuable to me in the unit.

miranda r.  |  Expérience générale 
Évaluation :
5

Rien

delores A. 
Évaluation :
5

Continue to have wonderful customer service...

Chyrl A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDON B. 
Évaluation :
5

Nothing everything was great! I will definitely use Uhaul again.

Jean C. 
Évaluation :
5

Thank you U-Haul for protecting my stuff and I will always recommend someone to come there thank you again

Melanie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVIN R. 
Évaluation :
3

Clean the truck. Inside good. Outside was dirty.

Nathaniel G. 
Évaluation :
1

Over priced

BEONCA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TOMMY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARIA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DESTINY J. 
Évaluation :
3

Office Professionalism was not the best. Representative was eating a bag of chips and took a personal call in the middle of setting up my reservation. At drop off, that associate was phenomenal. He was quick and detailed and very helpful.

CHAD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naconda M. 
Évaluation :
4

Had to wait awhile to get a lock off the trailer before I could go

Joel R. 
Évaluation :
5

Rien

alexander M. 
Évaluation :
3

The manager was helpful but overworked. There were so many calls and customers, it took me over 30 minutes to drop off a trailer. This was after being denied dropping off at the Fernandina Rd location due to them being full, so it took me over an hour total just to return a trailer. That was an awful experience at the end of an exhausting day of moving.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Quintessia M. 
Évaluation :
5

Luv the staff so friendly and the mgr is awesome!!! Best u-haul I've ever encountered.

Teresa B. 
Évaluation :
3

there was a mix up with the pick up and the truck I was supposed to get did not have keys. Arrangements were made for me to get another truck, but it took a while. Staff were helpful.

CATHERINE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nakia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy C. 
Évaluation :
1

Horrible customer service. Have workers that actually care.

Shannon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph S. 
Évaluation :
5

1st time at this location. Brandon was pleasant and helpful. When he saw that the trailer needed a little attention on the chain and brake line, he jumped right on it and replaced them immediately. It took no time at all. Thankyou for making it an easy transition.

ANGELA S. 
Évaluation :
3

Have more staff on hand. I went in on a Saturday and the ride share feature was not working which meant I had to go in. There was only one person assisting at the counter. Wait time was kind of long.

KENISHA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thommeka M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Miguel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY F. 
Évaluation :
2

I had order a 10ft trick and got a 15 ft. I had ordered moving pads and was told that they did not have any left.

JASON C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

The only thing I can think of is to retain Hannah. She was so cheerful and put you in a good mood.

John G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Very Efficient

Thomas S. 
Évaluation :
3

Upon my arrival there was multi trucks awaiting inspection, not a whole lot of parking for the 26 ft one that I had and they charged me an additional fee of 86 $for gas. Which, I had put in prior to getting there. I did not stay for the inspection of the truck because, I had a 6 hour drive back, just finished unloading that huge truck and there was a wait. Not to mention the original place I was supposed to leave it, said they had no room for it and sent me elsewhere but, they said the same thing! It was a complete disaster. I have called many times and always get a recording and elevator music. Not pleased at all.

Tiffany Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTON T. 
Évaluation :
1

Make sure employees do a better personal information check on customer with identical Names, also need something in the protection policy that will be conducive to a customer who may have gotten stuck in Mud, wherein have of cost may be covered.

Ronald D. 
Évaluation :
5

Everything was great, Very friendly staff. It was a nice young man and a lady who appeared to be a team leader. They was so sweet and they crack silly jokes with me and I really enjoyed them. Most definitely will recommend them.

WYKYLA W. 
Évaluation :
2

I had to wait for over an hour to get my trailer. Then the people were not carrying about all the people in line. Then when I turned in the trailer they said I never did and I had to fight them go look and see if it was there.

ROSS N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ellis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zalair K. 
Évaluation :
1

I rented a cargo van for a few hours. brought it back before 8 pm. The store manager called me the next morning asking me when I was bringing the van back and was very nasty to me I told her I brought it back and even talked to the young man at the counter about the mileage. She told me she was going to charge me for an extra day and I told her it was not my fault the van was not checked in the night I brought it back. She then told me she was the manager and would not charge me and hung up on me. She was the rudest person I have ever dealt with at Uhaul and I can assure you I will not use her location again! She needs to learn how to talk to people if she is the store manager.

KATHY E. 
Évaluation :
5

Do not change anything.. Everything was great! The person who was there was extremely nice, professional and patient. He took his time and made sure everything was right. I enjoyed my visit and thankful for this experience.

Nicole G. 
Évaluation :
2

Very rude

leona K. 
Évaluation :
5

Very good customer service.

MAURICE W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Georgette B.  |  Expérience générale 
Évaluation :
5

It would be great if I stayed signed in to the app, instead of having to sign in each time I open it up.

Paul B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas L. 
Évaluation :
2

Everytime that I've used Uhaul, there had been a problem.

Charmika M. 
Évaluation :
5

Thankfully, this drop off site accepted our truck because it was not safe to drive any further. A completely different experience than what happened at our pick up site in Swansea, S.C. We will never again rent a vehicle, unless it is from a central dealer with U Haul... not from a "satellite location" who has no responsibility for its maintenance.

Robert S. 
Évaluation :
1

Don't charge customers twice and the money got taken out my account for both charges then tell me it's gonna take 5 days to get my money back . Then get attitude over the phone when your a manager

Joseph L. 
Évaluation :
5

Trailer was dirty and just needed to be swept out. I did that before returning. I also found gear puller and vise grip in it. I kept that as I can use it at work. The 2 tools were worth 3x cost of rental to me so I had an excellent rental!

Arthur H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian J. 
Évaluation :
5

The staff was very professional and attentive to my needs. Excellent customer service

Katherine J. 
Évaluation :
1

I did not rent from U-Haul - someone at this location put my email address in for a different customer who made a rental. I contacted U-Haul support on Twitter who assured me my email had been removed from U-Haul systems yet I continue to receive emails. Remove this email address from your GD system.

Marc M. 
Évaluation :
2

I never give a bad review, but since you asked -- I place my reservation online to have my truck by 8am. When I arrived to check out my truck, I was unable due to the office being closed, but that's not what my reservation stated. I had movers who were being PAID BY THE HOUR, therefore we had to wait until the office opened at 9am. The guy opening the store did not arrive until 9:10 AM! I was quoted 43 $when I FIN ALLY left with the truck, but my card was charged 73 $. Now I have to wait DAYS before the funds hit my account. Moving is challenging as it is, but I will NOT use this facility again!!! DO BETTER WITH THE WEBSITE AND YOUR EMPLOYEES!!!

Millicent J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gladies A. 
Évaluation :
5

The young lady that helped me was outstanding I would come back just because of her professionalism

NATHANIEL H. 
Évaluation :
5

Branden was the gentleman on staff by himself when I got there and had multiple customers and treated everyone as quickly as possible, was friendly and kind to everyone. Thanks branden for make my transition so I can relocate to NEW JERSEY easy I will be back for my stuff.

connie j.  |  Premières impressions 
Évaluation :
5

Staff was friendly, very helpful & accommodating!

Ophelia A.  |  Expérience générale 
Évaluation :
5

He was excellent

Kameeche W.  |  Premières impressions 
Évaluation :
5

Very nice and walked me through the process.

Jason S.  |  Premières impressions 
Évaluation :
1

It was over priced especially for the amount of space provided. That is ridiculous.

Helenna P.  |  Expérience générale 
Évaluation :
4

It was a smooth transition.

Diane B.  |  Expérience générale 
Évaluation :
5

Very friendly

Tonya L.  |  Expérience générale 
Évaluation :
5

they did a good job

Blaney M.  |  Premières impressions 
Évaluation :
1

Workers are very unprofessional and unorganized.

Lawrence B.  |  Premières impressions 
Évaluation :
5

Thank you bing so nice.

Melanie M.  |  Expérience générale 
Évaluation :
1

I received spotty communication on billing. No one answers the phone. Also, you sold my items. I'm still not sure where the rest of it is. Would love to know if any of my things are left there.

Tajiana B.  |  Expérience générale 
Évaluation :
5

Uhaul at Zimalcrest professional except where is the central a/c. Tega when I returned truck couldn't get receipt b/c they didnt closed tkt out and allowed someone to use truck & insurance in my name

SANCATINE S.  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful

PATRICK Y.  |  Expérience générale 
Évaluation :
5

The place was very clean and kept my mothers thing safe until I could go through them. Merci.

LINDA G.  |  Expérience générale 
Évaluation :
1

You over charged me and now I cant get my money refunded. I will make sure that no one I know uses uhaul. This has been the worst experience. No one at your store answers the phone.

Jan I.  |  Expérience générale 
Non reviews have been submitted for this location.

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