U-Haul Moving & Storage at Broad St

2192 évaluations

1589 Broad St   Augusta, GA 30904
(Old Claussen Bakery Bldg)

(706) 722-4396

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(706) 722-4396

1589 Broad St
Augusta, GA 30904

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick J. 
Évaluation :
5

During the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.

RICHARD K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timekia m.  |  Expérience générale 
Évaluation :
3

I was never given a receipt at the drop off location. I was told I would receive one by e-mail but I never did.

Thaddeus G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

pockets of cement/mortar made accsessing the tie downs difficult

Eugene D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERTG S. 
Évaluation :
5

The rental experience was great staff was very knowledgeable snd quick to help

SAMUEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose H. 
Évaluation :
5

Keep doing what you are doing. The service was prompt and professional.

DAVID F. 
Évaluation :
5

The staff was the most helpful then any other u haul site I have Ben too ! Great team ! Keep up the work

XAVIER K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIGUEL O. 
Évaluation :
1

Staff was very rude on the phone and they changed my location of pick up last minute without contacting me.

amanda J. 
Évaluation :
5

everything was professional and prompt.

NICHOLAS R. 
Évaluation :
5

Great customer service!

ANDREW R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA J. 
Évaluation :
3

Truck had horrible fuel economy 5 gal for 16 miles, and a warning message saying the tire monitor required service

Albert S. 
Évaluation :
5

Before turning over the vehicle, the attendant should wipe the dew from the mirrors and side windows to assure good visibility as the vehicle when leaving the lot. You wouldn't rent a vehicle with snow-obscured windows, so the same with heavy dew that obstructs visibility.

David S. 
Évaluation :
4

Need more information or video of towing a manual shift car, in gear or in neutral & steering locked or unlocked. Your video shows a automatic and seat belt to secure steering.

Bradley P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRY C. 
Évaluation :
5

Very professional and friendly. Quick and easy transaction.

Tam L. 
Évaluation :
4

Overall good experience at Broadway U-Haul. Only issue is, upon return I parked vehicle where directed. Waited 5-10 minutes for someone to check me in (as signs direct) and no one came out. When I stepped inside, there were at least 3 CSR's standing around who could clearly see that I had been waiting. Once the rep cam out, he was very professional and checked me out in a timely fashion. On another note, my original reservation was at a different location, Augusta Self Storage, 255 Boy Scout Rd, Augusta, GA 30909. I was at the store at the scheduled time and ready to pick up. Online pickup was not available and no one was there to issue truck (which was there). I called the U-haul scheduling department and they reserved vehicle at Broadway location. They also advised me that I would receive a 50 $reservation guarantee refund because my reservation was unavailable and I had to be sent to another store. The Broadway store said the reservation guarantee was not their problem. If you can address that with the responsible party, that would be nice. Merci!

ALEXANDER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN E. 
Évaluation :
5

Everything was expertly done. Very friendly workers. Nice well equipped store with anything you would ever need to make any kind of move. A great experience from start to finish.

DANIEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay E. 
Évaluation :
5

Aucun

Gilberto G. 
Évaluation :
1

The manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendly

April C.  |  Expérience générale 
Évaluation :
5

None. Personnel were all professional and friendly. All went smoothly.

STEVEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY L. 
Évaluation :
5

Agents very professional, friendly and pleasant. Keep up the good work

LEVI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

Very professional and quick check in.

Charles L. 
Évaluation :
5

Check in was quick and painless.

Charles L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shani S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon T. 
Évaluation :
5

I cannot say enough good things about the Broad Street location and the people that work there. They are always super friendly and knowledgeable about your products. Always a great experience returning trailers and renting from there. Thank you so much! Kim

Kimberly G. 
Évaluation :
4

The truck buckled on the road/maybe hydraulics issues in the front tires. The back of truck inside light did not work. My help loaded the truck with flashlights. I did not know the inside back truck light did not work until I got ready to unload the truck. They only had one oneway truck available do to the high demand for uhaul rentals. So, I was glad the truck was available at this location to load my storage items out of the storage unit. Merci

Barbara J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandler J. 
Évaluation :
1

Better truck

Aveona C. 
Évaluation :
5

Friendly and prompt service.

Philip M. 
Évaluation :
3

Make sure their things dont get ruined because of faulty equipment.

KELLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

The rental process was very smooth. Everyone was so friendly and helpful. Will definitely return for all my moving needs.

CYNTHIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget K. 
Évaluation :
5

Rien

John D. 
Évaluation :
4

Need more help

WILLIAM D. 
Évaluation :
4

Get more help.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurita P. 
Évaluation :
5

Keep doin what they doin.

charles C. 
Évaluation :
5

Nothing I am aware of.

NANCY S. 
Évaluation :
4

Only problem I have is that they charge you when you when making right and left turns basically any turn you do in a rental yourll get charge

Lawanda E. 
Évaluation :
5

Great experience! Everyone was so nice

David D. 
Évaluation :
1

I was charged for 2 days and I only had it for 1 complete day. Then when I needed it a lil longer was told I needed to bring it bavk because it was already promised to someone else.

THERESA M. 
Évaluation :
1

Customer service there is horrible

Taquilla J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee P. 
Évaluation :
5

Great Staff, Great Service!

JEFFREY B. 
Évaluation :
1

I have been calling to discuss my bill. They don't answer the phone or respond to email.

ALBERT M. 
Évaluation :
5

Very quick to respond at my arrival! Polite staff!

BILL P. 
Évaluation :
5

Cheryl and her team are friendly and courteous, knowledgeable about their products and services and accurately describe costs. I will recommend them to anyone renting equipment or storage in the Augusta area.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DABNEY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOLAN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEQUANNA A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Taylor H. 
Évaluation :
5

Excellent customer service. The woman who took our equipment was very friendly.

Debra W. 
Évaluation :
5

Both the young man who took the reservation ( do not remember his name) & Cheryl who checked us in/out were enormously helpful & informative, courteous and both were COVID-19 appropriate! I will recommend this agency!!

Jenna M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Teresa M. 
Évaluation :
5

Awesome place

Nancy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin C. 
Évaluation :
5

The two women working in the office were delightful!! I had an excellent experience at both locations and will be back again soon. Thanks 😃

frank R. 
Évaluation :
4

You need to have more 6X12 open trailers witjr rail gates. I had search all over Augusta and the surrounding area and only found this trailer and it was for local use only. I had wanted to pick this trailer up in Augusta and drop it in Greensboro. Ga,but had to bring it back to Augusta, This was 150 miles I had to drive to get it back to Augusta.

truman H. 
Évaluation :
5

Cheryl excels in customer service and Id gladly recommended this location!

ANGELIA K. 
Évaluation :
5

The lady staffer in Augusta was awesome! I wish I could call here by name.

Leonard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda J. 
Évaluation :
5

Windshield could have been cleaner. Especially on inside. Overall the guys were great picking up and dropping off.

john L. 
Évaluation :
5

My gas was on the same level that I rented the unit. 5/8 of a tank or 9/16 of a tank? It was between 1/2 and 3/4 just like I received it. The truck ran great.

Marty B. 
Évaluation :
5

They were so helpful, they answered all my questions

Cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tara b.  |  Premières impressions 
Évaluation :
5

Great Service

Aretha E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
3

Better customer service & guy that checked me in once I returned the truck didn't put it in the system so they later accused me of not turning it in smh will not be back at that location!

gabrielle O. 
Évaluation :
5

Wonderful experience renting a moving truck thru UHaul. Experienced and knowledgeable staff on a Sunday, unheard of ! Will definitely rent from this location again.

Julie H. 
Évaluation :
5

Excellent service! Very happy with how everything went and I would highly recommend this location!

Raimundo P. 
Évaluation :
5

Everything went smoothly. Cheryl Taylor was absolutely wonderful! Her exemplary knowledge of the process, timely execution and kind nature are characteristics that are unfortunately not the norm. Kudos to Ms. Taylor and U-Haul! Thank you for making my move everything it could be!

Sara W. 
Évaluation :
1

Rates are high and the equipment is raggly

LAWANDA J. 
Évaluation :
4

Make it more explicit whether a rental is local or one-way. I had to drive all the way back from Spartanburg and drive back up because at no point did the website give me the option to select Spartanburg as a drop-off location once I selected the truck I had. Now I understand my mistake, but I shouldn't have to make this mistake in the first place. I will not be using uHaul the next time I move.

Adam F. 
Évaluation :
5

A little short staffed...needed to wait to pick up truck but the agent was friendly and helpful.

david S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madonna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S.  |  Expérience générale 
Évaluation :
3

Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..

April C.  |  Premières impressions 
Évaluation :
5

Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.

Brian A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Warren R.  |  Premières impressions 
Évaluation :
5

Great people, kind and helpful and professional.

Jason D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jose h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael r.  |  Expérience générale 
Évaluation :
5

Ladies were very helpful. Helped pull ramp out from truck.

Brian A.  |  Premières impressions 
Évaluation :
5

The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all

Ira B.  |  Expérience générale 
Évaluation :
5

Everyone was always very helpful and friendly

anglea m.  |  Expérience générale 
Évaluation :
3

The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn't care and were very rude and didn't care for my needs

DeShaun J.  |  Expérience générale 
Évaluation :
2

There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.

Tyler F.  |  Expérience générale 
Évaluation :
2

Uhaul need to make it a way if u rent a storage unit u get a free truck after move out

Monica H.  |  Expérience générale 
Évaluation :
5

Excellent customer service and very clean

Ronnie Lee K.  |  Premières impressions 
Évaluation :
5

These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.

nancy h.  |  Premières impressions 
Évaluation :
3

Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me

Betty O.  |  Expérience générale 
Évaluation :
5

Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.

LINDA D.  |  Expérience générale 
Évaluation :
1

the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call

Kenneth F.  |  Expérience générale 
Évaluation :
5

Nice and very helpful, caring staff.

lisa b.  |  Expérience générale 
Évaluation :
5

Good customer service

Shamika S.  |  Premières impressions 
Évaluation :
5

Nice meat clean and the customer service was great

marty m.  |  Premières impressions 
Évaluation :
2

Needs to be cleaner and no one worked promptly

Rafael P.  |  Expérience générale 
Évaluation :
5

I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.

RICHARD W.  |  Premières impressions 
Évaluation :
5

Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.

RICHARD W.  |  Expérience générale 
Évaluation :
1

the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement. needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it

Kenneth F.  |  Premières impressions 
Évaluation :
1

Several of our stored box's got wet. The staff offered no help or solutions. We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.

George S.  |  Expérience générale 
Évaluation :
5

The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!

denise a.  |  Premières impressions 
Évaluation :
5

Aaa

George S.  |  Premières impressions 
Évaluation :
4

Aucun

Michael T.  |  Premières impressions 
Évaluation :
5

Very friendly staff.

Alvin T.  |  Expérience générale 
Évaluation :
5

I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job

ALBERT B.  |  Expérience générale 
Évaluation :
1

I would never recommend Uhaul to anyone and will never deal with Uhaul again.

tanner b.  |  Expérience générale 
Évaluation :
4

The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.

Thomas C.  |  Expérience générale 
Évaluation :
4

Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.

Solvanga S.  |  Expérience générale 
Évaluation :
3

We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi

Carol R.  |  Expérience générale 
Évaluation :
1

Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.

Damion P.  |  Expérience générale 
Évaluation :
5

The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..

Anthony D.  |  Premières impressions 
Évaluation :
5

The people here were very nice and polite and timely.

Solvanga S.  |  Premières impressions 
Évaluation :
3

Too expensive

Suzanne B.  |  Expérience générale 
Évaluation :
3

Aucun

ALAN E.  |  Premières impressions 
Évaluation :
4

The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.

Matthew C.  |  Expérience générale 
Évaluation :
5

Super crew, professional and very helpful.

kay l.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

kay l.  |  Premières impressions 
Évaluation :
5

They staff was awesome...

jose h.  |  Premières impressions 
Évaluation :
5

Best customer service, bar none, with friendly people

Joseph M.  |  Expérience générale 
Évaluation :
5

From the moment I entered your store I was pleased. Thank you . I always felt safe.

Kathryn J.  |  Expérience générale 
Évaluation :
4

Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.

DURWIN K.  |  Expérience générale 
Évaluation :
4

Thanks 😊

william c.  |  Premières impressions 
Évaluation :
4

merci

BETTY M.  |  Expérience générale 
Évaluation :
5

All the associates were great.

ANDREKA B.  |  Expérience générale 
Évaluation :
5

This uhaul service was great

ANDREKA B.  |  Premières impressions 
Évaluation :
5

great staff! many thanks!

laura m.  |  Expérience générale 
Évaluation :
5

Ms. Taylor and others were great!

william k.  |  Expérience générale 
Évaluation :
5

Ladies behind counter have been fantastic! Very happy customer!!

david r.  |  Premières impressions 
Évaluation :
5

Ms. Taylor and staff were very, very helpful.

william k.  |  Premières impressions 
Évaluation :
4

Good service

brian c.  |  Expérience générale 
Évaluation :
5

The staff is awesome

Holly S.  |  Premières impressions 
Évaluation :
5

Prompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service. God Bless Gerard Hoosier

gerard h.  |  Expérience générale 
Évaluation :
3

It was ok, no problems

john m.  |  Expérience générale 
Évaluation :
3

there were promotion signs on display that were not being honored and were not removed. Expired promotions should be removed.

norman m.  |  Expérience générale 
Évaluation :
5

Cheryl and her staff always give superb customer service!

Antenet S.  |  Expérience générale 
Évaluation :
5

My things have been here more than 6 months n the service has always been great. Look no futher you found your future storage facility

WHITNEY G.  |  Expérience générale 
Évaluation :
5

Good service

Michael M.  |  Expérience générale 
Évaluation :
5

It was close n clean n also well lit. No changes needed. Keep up good work n thanks.

melissa p.  |  Expérience générale 
Évaluation :
1

I would not recommend this place at all. The workers are nice but, the manager is rude and acts like you are under her.

Samantha M.  |  Réservation 
Évaluation :
5

The sales associate knew his job. He made it a smooth move in transition.

Albert M.  |  Réservation 
Évaluation :
3

This place is very busy and never enough help in the office. Cant believe your a storage facility with multiple floors and no elevator. Who in their right mind would move furniture up and down stairs.

Richard D.  |  Réservation 
Évaluation :
5

Great service from truck to stotage. Manager was aersome.

Antenet S.  |  Réservation 
Évaluation :
5

Great service - easy move-in Location is always extremely busy but the staff is always courteous and nice to the customers.

Alicia C.  |  Réservation 
Évaluation :
5

Kind staff and great services

catherine k.  |  Réservation 
Évaluation :
4

Easy to access

Stephanie L.  |  Expérience générale 
Évaluation :
2

U-Haul double-charged me for something that wasn't my fault but the managers over lost you because I hadn't used it yet so I had to give me another storage unit which I was double-charged for the unit

kimberly m.  |  Expérience générale 
Évaluation :
4

Good nice people

Kristen P.  |  Expérience générale 
Évaluation :
5

Great Service!

Antenet S.  |  Expérience générale 
Évaluation :
5

The manager, Jeffrey tomber, Was extremely helpful and polite and friendly during my entire years at that facility. Because of this I would more than recommend that facility to someone else. Je

WILLIAM S.  |  Expérience générale 
Évaluation :
4

There were unswept roaches in the bathroom and lots of food trash.

lauren l.  |  Expérience générale 
Non reviews have been submitted for this location.

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