Great job, employees were friendly and service was prompt.KYLE M.
Customer Reviews for U-Haul Moving & Storage at Broadway
Pour nous contacter
Idaho Falls, ID 83402
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The manger Patricia was very friendly and helpful to help me find what was neededGarth E. | Premières impressions
The vehicle we rented was unavailable because the person who rented it before us needed it another day. The gal working at the location was extremely helpful in getting us a vehicle that would work for usRon E.
Le client n'a pas laissé de commentaire.ENRIQUE A.
no complaints. glad the move is over. Now to unpack.LARRY S.
Workers were the best part of the experience, access hours were a little inconvenient but that’s more based off of my job, not there problem!JACE C. | Expérience générale
Le client n'a pas laissé de commentaire.JACE C.
Le client n'a pas laissé de commentaire.KENT F.
Le client n'a pas laissé de commentaire.April S.
Le client n'a pas laissé de commentaire.STEVEN M.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.Melissa S.
Hoping to use my 1 free month of storage once I arrived. UHaul policy makes it impossible to lease a storage locker without 2 additional contact phone numbers plus an alternate address. This policy is absurd. Not having more then 1 phone and only 1 address I was unable to lease. Went to storage facility a few blocks away and was able to lease a locker with no problems and no need for additional phone numbers or addresses. Would recommend rental, but will not recommend storage to any of my friends that may ask.LLOYD L.
Great place the customer service was above and beyondoscar h. | Premières impressions
Le client n'a pas laissé de commentaire.JEFFREY H.
Le client n'a pas laissé de commentaire.MICHAEL O.
Le client n'a pas laissé de commentaire.Benjamin M.
Le client n'a pas laissé de commentaire.JAMES G.
Le client n'a pas laissé de commentaire.KEVIN W.
Le client n'a pas laissé de commentaire.Chris M. | Premières impressions
Cecelia delivered and picked the containers up at my house. She was great!!!! On time , put the containers in the perfect place to unload, picked up promptly and was fun and helpful to work with!!!Dawn O.
Le client n'a pas laissé de commentaire.Shayne G.
Hi, I was called and informed that I would be receiving a 50/day credit for being late. I did not see a credit on the bill.Joe D.
Le client n'a pas laissé de commentaire.KRISTIN C.
Le client n'a pas laissé de commentaire.BRENT W.
Le client n'a pas laissé de commentaire.Allison S.
Le client n'a pas laissé de commentaire.CHRISTOPHER J.
** this was easy & just what I needed.. ..BUT.. upon return, the rep asked if I'd gone (230 miles -I'm not sure exactly the number he said..) ..but.. NO .. NO, I HAD NOT..!! the mileage was 130 .. ..and.. The rep knew the u-haul workers had used a truck for business use the day before, but "apparently" they had "forgotten" to relog the correct mileage after they used it..!! That was the only issue with my experience.. From now on, I'll snap a picture of beginning & end mileage..!! & I hope my bill has been corrected, the rep said he'd contact me ..but.. I haven't heard from him yet!! I would have given a 5 star excellent review, IF THIS HADNT HAVE HAPPENED!!SueAnn M.
Hitch was not connected back to my truck correctly, causing me to almost wreck with my children in the car and damage to my vehicle.tallia W.
Le client n'a pas laissé de commentaire.Riley T.
Le client n'a pas laissé de commentaire.Jim R.
trailer had blinker out told gentleman that and he just sent it out that wayKraig R.
Actually the service that we received was amazing. The young man was very attentive to us, and he helped us go through the trailer and make sure that everything was in good working order. You guys are top-notchKimberly M.
Le client n'a pas laissé de commentaire.Dean C.
Le client n'a pas laissé de commentaire.Boston S.
Service was great!!! The gentleman helping me was very informative and when he didn't know the answer he found it. I am very happy with my experience.MISTY A.
Le client n'a pas laissé de commentaire.Garry S.
Very quick and friendly drop offscott B.
Le client n'a pas laissé de commentaire.DONALD M.
Equipment was clean, great shape and didn't have any issuesMOSES B.
I don't know, your already top rate. Free donutsÂ¿JACK S.
Le client n'a pas laissé de commentaire.ARN B.
Le client n'a pas laissé de commentaire.DARRELL D.
The inside of truck was dirty. The experience in the pickup procedure was all messed up. Not promise the price that was quoted to me. Felt trapped having to get what was needed for the move.Anthony J.
Le client n'a pas laissé de commentaire.Richard T.
Le client n'a pas laissé de commentaire.Erin E G.
Reservation system needs work.Kyle M.
Once we rousted the employees from the break room, they were helpful, knowledgeable, Expedient and competent. They need to put a bell on front door so when someone enters, it sets off a ringer in break room. They are located in a former retail store location in a strip mall, so it is a huge space for a small store.WILLIAM B.
Le client n'a pas laissé de commentaire.KERRY IVAN G.
Le client n'a pas laissé de commentaire.Bernard M.
Everything went as planned. Transporter was ready and waiting. Have rented vehicle transporter 2 times before. Very nice trailer. It tows very nicely - even when loaded.Max H.
Great customer service. Fast and professional.BENJAMIN W.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.GRANT S.
Le client n'a pas laissé de commentaire.Jesse R.
Le client n'a pas laissé de commentaire.JAMES N.
Wasn't their fault I was charged extra no one told me and I wasn't about to yell at them. But from now on I will look for another service.Conley D.
clerk was smiling when he talked to us.william G.
Le client n'a pas laissé de commentaire.DOUGLAS W.
Le client n'a pas laissé de commentaire.RANDY H. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD H.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Juliano M.
Your website never worked, I brought it in a day early and thought it was checked in but apparently it didn't work, then I was charged an extra 900 $luckily my cc company notified me and I was able to go in. He fixed it rather fast but still annoying that I couldn't reach them by phone and had to physically go in there.Timothy M.
Great service!CHRISTOPHER O.
Le client n'a pas laissé de commentaire.JEANNIE C.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Susan L.
The clerk that checked the vehicle out for me was incredibly skilled and highly professional. Her assistant (appeared to be a trainee) was friendly and quick to accomplish what needed to be done. They were a great team.TRACIE G.
This isn't for the broadway location but we reserved a truck in rexburg, come to find out there weren't any 26' trucks in rexburg and the locations there were all closed. So we had to drive all the way to IF and back to load up and move to Pocatello. What's the point of the reservation system? That part was bull shit.Keela W.
The tqo GENTS WERE VERY NICE, FAST AND CURTIOUS WHEN I RESERVED THE UHAUL AND WHEN I PICKED IT UP AND DELIVERED THE TRAILER. YOU HAVE TWO REALLY EFFICIENT AND PERSONABLE EMPLOYEESShawn E.
Le client n'a pas laissé de commentaire.Douglas E.
Le client n'a pas laissé de commentaire.lealand P.
Le client n'a pas laissé de commentaire.BENJAMIN H.
Le client n'a pas laissé de commentaire.Brian M.
The truck I reserved for 8:30 am was not ready. And there was not one available in idaho falls until 4:00 pm. Since I had movers at 9, I was very frustrated. The young man who helped was very accommodating.Rebecca R.
Le client n'a pas laissé de commentaire.JOSEPH B.
Employee did not walk us around the truck. When we got home we noticed large scratches down the side of the truck. Associate was friendlySteven M.
Also was a pain dropping off online.Danielle S.
I can't even to begin to tell you how wonderful CeCi was and Patty .They helped us through the whole move and Ceci was very caring and sweet she gave us relief at every turn and reassured us that is was no big hurry if we weren't ready for delivery.I couldn't tell you how many times we change the dates and everyone was very understanding Thank you Ceci for your kindness and we will send everyone your way.Ronnie H.
Friendly, efficient service. Equipment in excellent condition!DONALD G.
Le client n'a pas laissé de commentaire.JOHN J.
Very friendly and informative staff.Cynthia P.
Le client n'a pas laissé de commentaire.tyler B.
They were so helpful and accommodating. Thank you so much for everything again!!Barbara B.
Le client n'a pas laissé de commentaire.JOHN P M.
The reason why I decided to move my storage items was because of a nasty, ignorant experience with 1 specific employee. Sure enough, when I came back to give them one final piece of my business in the form of renting a 5x8 trailer to haul my stuff out, the experience got worse. The employee failed to mount the trailer correctly and after pulling 15 feet away from the U-Haul door, I noticed the trailer was making its way towards the back of my SUV. Luckily I pulled forward to avoid any damages. She shrugged it off like it was no big deal. Major damage could have happened. Oh, and I didn't mention that It took me 1 hour to finalize the paperwork even after I made the booking through the U-Haul app. Note to GM: I don't know if that employee is your relative or friend, but she is not doing anything productive for your business. I will never ever go to the broadway U-Haul again, sorry.ryan S.
Le client n'a pas laissé de commentaire.Jack M.
Le client n'a pas laissé de commentaire.FAWNTRILLIUM S.
When we picked up the truck they gave us the wrong one. The right size but wrong truck number so they told us we had to bring it back. This put us back by an hour because we had already started loading.Roque M.
Great service. Thank youThanawut O.
Le client n'a pas laissé de commentaire.KEVIN B.
Le client n'a pas laissé de commentaire.Trevor G.
Super experience!Cinthia S.
Le client n'a pas laissé de commentaire.Judy G.
Le client n'a pas laissé de commentaire.Bethany W.
Le client n'a pas laissé de commentaire.Jeremy A.
Le client n'a pas laissé de commentaire.Bethany W. | Premières impressions
Le client n'a pas laissé de commentaire.Bethany W.
Le client n'a pas laissé de commentaire.Billy R.
Le client n'a pas laissé de commentaire.RANDY H. | Premières impressions
Le client n'a pas laissé de commentaire.Brian R.
Patricia is a can do person. She has confidence, knowledge, and is extremely nice. You have a good representative for your company with Patricia.Joseph M.
Le client n'a pas laissé de commentaire.MICHAEL D.
Le client n'a pas laissé de commentaire.Bracken A.
Le client n'a pas laissé de commentaire.Brian H.
Efficientbarbara h. | Expérience générale
The staff is extremely helpful and follows up when you need them to. I really appreciate the gentleman who I believe his name is Joe that helped me make my monthly payment for my UBox.Richard W. | Premières impressions
They towed our U-Boxes for illegal parking, fine I get that. But we got our boxes back and a lot of our stuff was missing! I'm infuriated, I've called and sent messages and have gotten nothing back.Jodi M. | Expérience générale
At first, I was happy. Then, you double charged me for my U-boxes, and charged me for a location that I was never at. Way too much hassle.rebekaah b. | Expérience générale
Though I returned the Uhaul box I rented from Uhaul kalispell on 29th of May, yet my card kept being charged for the months of June, July and August....even after informing them again and again.Gary w. | Expérience générale
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