Évaluations des clients U-Haul Moving & Storage at Bronx Park

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Bronx Park

Cote générale :

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Stalin M.
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Le client n'a pas laissé de commentaire.

Paul P.
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The return was great the gentleman that checked out the truck was very professional he did a great job

HENRY C.
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Every step of the rental went well. All the staff was friendly and helpful.

JUNIORR F.
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Le client n'a pas laissé de commentaire.

MISAEL C.
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Le client n'a pas laissé de commentaire.

ALEXANDER H.
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Le client n'a pas laissé de commentaire.

BENJAMINB J.
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Le client n'a pas laissé de commentaire.

Jose A.
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Fix the online system so that customers can't make reservations for facilities that aren't open at an early reservation time. The inconvenience cost me more miles which means more money at a different location. I also had to bring it back to the same location instead of a one way trip which cost me double miles.

ST A.
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I had a 10:00am appointment and they cancel my appointment saying it was 9:00am even though I have the email with the confirmation. The customer service agent didn't handle it properly she was unprofessional

PHILIPR M.
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Le client n'a pas laissé de commentaire.

IANA C.
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Le client n'a pas laissé de commentaire.

ROBERT N.
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Le client n'a pas laissé de commentaire.

JESUSRODOLFO L.
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Le client n'a pas laissé de commentaire.

Bassam J.
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Le client n'a pas laissé de commentaire.

ADIL F.
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thank you

HEIDYL J.
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Le client n'a pas laissé de commentaire.

tammy N.
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I was so impressed with all your staff. The line was moving swiftly. Your staff is very well knowledgeable about the services that are available to the customers. All staff inside and outside were professional and nice. Keep hiring people who love their job because it truly shows.

JOSEL V.
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Le client n'a pas laissé de commentaire.

STEVEN W.
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Scott was amazing! He help out ememcely with the hook up and trusted me with the connection I needed for the lights. He was great with the service! On the other hand there was the guy who was supposed to get me pads and the furniture dolly who was too busy in a running truck eating a Breakfast sandwich so I left without the items he was told to get! I had to come back when I realized they wasn't in the trailer! So yes, he needs to get his head into work instead of eating!

Victor A.
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No complaints

AUGUSTUSC U I.
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Le client n'a pas laissé de commentaire.

ELBIN F.
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Dreadfulnlricing very expensive for a short ride imagine if it was more mile . Fugheddabouted.

RONALD S.
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Very helpful

Pa Louie G.
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Le client n'a pas laissé de commentaire.

Manuel W.
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Le client n'a pas laissé de commentaire.

BENJAMIN B J.
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Le client n'a pas laissé de commentaire.

REGINALDBERNARD S.
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Le client n'a pas laissé de commentaire.

ramone H.
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It was fine but just slow because of lack of staff.

Idowu O.
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Le client n'a pas laissé de commentaire.

MARJORIE MYRTELL B.
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i did not get the size truck i wanted , i did not know i could book if ahead of time, apart from that everything was fine.

MICHAEL V.
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The van was dirty . The L/R brake light and turn signal light was out . After paying for the van , it was not ready or in the spot I was told it would be located at

Robinson F.
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Le client n'a pas laissé de commentaire.

Natalee F.
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Well organized and no issues.

Sukh Nirmal Deep S.
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The people working there are really helpful. They attend every customer with lot of patience and respect. (The only thing that i did not like was that they did not have a truck with one way drop of facility. I have to bring back the truck at the same location. That costed me extra for the toll and mileage.) Rest customer service was excellent.

RAYNERE M.
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Staff was very rude, specially the woman at the middle counter. Prices are extremely high. Won't use it again.

CATHERINEJAZMIN C.
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Le client n'a pas laissé de commentaire.

LEON S.
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Le client n'a pas laissé de commentaire.

SHARON DENISE S.
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Le client n'a pas laissé de commentaire.

SHARONDENISE S.
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Le client n'a pas laissé de commentaire.

PHILLIP R.
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Le client n'a pas laissé de commentaire.

CATHERINEJAZMIN C.
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Inform Customers they cannot reserve 1-Way reservations before making a reservation.

Anthony S.
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Have more than one person working after 6pm at the return counter

Giancarlo A.
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I needed the 230 w 230 st 10463 location for ease of convenience to move my belongings across state lines. I was notified on short notice of a change of pick up location which I had to pay out of pocket to get myself to the 2800 white plains road 10467 location and drive the uhaul I needed to do a major move. I called a representative about the change and inquire more details. The insensitive response to this I received on the phone was uncalled for. This type of customer service in the Bronx only reinforces the delightful idea of leaving New York City and the crassness that comes with it.

SHANNAKAYC M.
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Le client n'a pas laissé de commentaire.

Donal H.
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Mske it clear that you have to be at the location not at home when returning the vehicle to use your cell to returning

WILLYM N.
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Le client n'a pas laissé de commentaire.

GABRIEL M.
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Le client n'a pas laissé de commentaire.

JOSELUIS V.
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Le client n'a pas laissé de commentaire.

TOMASA B.
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that only the closed location at home

CHARLESE O.
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The staff that attended to me has always given a topnotch stellar customer service. That's why the location is great

PRINCESS SHARLEN O.
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Le client n'a pas laissé de commentaire.

LEIGHTONALEXANDE T.
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Le client n'a pas laissé de commentaire.

Dorcas Q.
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Le client n'a pas laissé de commentaire.

NORBERTO B.
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Le client n'a pas laissé de commentaire.

GALOPATRICIO B.
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Le client n'a pas laissé de commentaire.

hiram C.
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Le client n'a pas laissé de commentaire.

ELIJAHALEXANDER A.
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Have uhaul drivers

Christina H.
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Le client n'a pas laissé de commentaire.

HERMANS G.
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Personal was very professional and polit, thank you

JESUSRODOLFO L.
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Maintain the unitis more clean.

DEKODARL V.
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Manger charged me for 21 miles and used van for 2.1 miles not happy at all

JAMESJ D.
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Le client n'a pas laissé de commentaire.

Marcus B.
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Le client n'a pas laissé de commentaire.

Melvin S.
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Intake representative was EXCELLENT. Greatly appreciated her performance 🎭

Angel S.
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Le client n'a pas laissé de commentaire.

HAROLD C.
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This location should make it a priority to find a way to educate customers prior, instead of telling us, a one way rental MUST be made 2 or 3 weeks PRIOR! That's not common knowledge and because I was ignorant of that fact, I had to pay twice the amount I would've paid; $308.10. I will never patronize Uhaul again.

LUISANTONIO T.
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Free das

RHONDAB B.
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When we arrived at the location the line for service was very long when we got inside we realized the reason for the long line is because there was only one cashier. In addition,we are in a pandemic and the vehicle should be sanitized after each use;there were hair on the driver as well as the passenger seat .and was very dusty.

MUHAMMAD A.
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Nice experience definitely I recommend to friends

Xin Z.
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Le client n'a pas laissé de commentaire.

Akili C.
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It's great that your employees are worried about protecting themselves from COVID, but maybe you guys should have more precautions in place to make sure the place is safe as a whole. It'd be nice if there were sneeze guards up, sanitizer on site, if someone cleaned the pinpads after guests used them, and if someone rearranged the space so that social distancing was even possible, but it'd mostly be nice if the uhauls were actually cleaned and maintained. I've never felt so dirty in my life, and i just moved across the country and had to use public restrooms. My uhaul had leftover food in it, the guy who directed me to it pointed me in the wrong direction, and the dude who did the rental was rude with no semblance of customer service. I'm not looking for anyone to kiss my ass, but not being rude and disgusting would be nice. Caring to answer my questions and concerns would be nice, and actually directing me to the right uhaul would be superb. I don't know who runs the place, but you have an issue on your hands. Apathetic people who clearly don't care about their jobs can ruin a business. But, honestly, it's probably too late.

DEBRA B.
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Le client n'a pas laissé de commentaire.

GALOPATRICIO B.
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Le client n'a pas laissé de commentaire.

Edwin A.
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Le client n'a pas laissé de commentaire.

James S.
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I got charged the same amount for a smaller truck No allowance for increased distance of location I was assigned

MAYNOR M.
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Everything was fast & very professional. Keep up the great work guys.

Guillermo J.
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Le client n'a pas laissé de commentaire.

Denise G.
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Le client n'a pas laissé de commentaire.

JOSEA R.
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Le client n'a pas laissé de commentaire.

Alicia M.
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Gas options. Where to go to fill tank.

Kelvin A.
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Truck was overheating to much wasn't driving safe steering wheel kept moving

Maria M.
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Le client n'a pas laissé de commentaire.

Mauricio J.
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Faster turn around time when returning rental. Only one agent was working at the time of return.

RICHARDALFONSO J R.
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There's not much to do to improve the quality of customer service. I think they are giving a stellar performance.

Willian H.
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Le client n'a pas laissé de commentaire.

Orlando V.
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Le client n'a pas laissé de commentaire.

Anthony M.
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This location closes at 7pm and my reservation was for 7pm. Luckily I arrived about 20 minutes early. Uhaul should try and make sure that when you reserve a truck that the location is still open at that hour. Other than that is was smooth sailing.

EDWINJ N.
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check engine light was on and oil light. Mechanic added oil and the lights went off. Also, my side view mirror was loose and I had to fix the entire ride.

Ana P.
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Le client n'a pas laissé de commentaire.

Jana S.
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Although they charged me to much.

Idowu O.
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No issue, everything was smooth

VINCENT V. | Expérience générale |
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It Was Good...

Milton F.
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Le client n'a pas laissé de commentaire.

James S.
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Le client n'a pas laissé de commentaire.

Harry S.
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Have your team speak more slowly and clearly as communication is already impeded by masks, and then you had the 6ft distance and you cannot understand the important policies being told to you.

stevel C.
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Better customer service

DEVINCEASAR M.
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Le client n'a pas laissé de commentaire.

RUBENANIBAL Q.
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Le client n'a pas laissé de commentaire.

Idowu O.
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Great experience using uhaul.

ULISESDE JESUS V.
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Le client n'a pas laissé de commentaire.

JAY K.
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3 times I stressed that I needed a LIFT GATE TRUCK When I came to pick up the truck....I was told you DO NOT rent LIFT GATE trucks.....

Alfonso E. | Premières impressions |
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Gracias por dar tantas soluciones a las necesidades que surgen de una mudanza👍

Nefize B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Diana A. | Premières impressions |
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The service was good , but the manager wasn’t she was rude.

VARAHN C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Khyl S. | Expérience générale |
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Overall experience was great, but the monthly rate was expensive for me. Kept getting charged late fees every month.

JUNITA S. | Premières impressions |
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I'd waited almost a full hour for one transaction to go through also was denied access to uhaul storage during storage hours which would be unnecessary mileage fees charged.

Linda E. | Expérience générale |
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The facility is spotless, safe and secure.

Mark H C. | Premières impressions |
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Good service

DARRYL W. | Expérience générale |
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Roaches and dead mice,there. Bruñida was a superbitch at every turn. The only good thing is that I'm out of there,thank Black Jesus!

Ericka B. | Expérience générale |
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Always a pleasure doing briskness at this location .

CHARLES A. | Premières impressions |
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Staff needs some training on Uhaul processes.

Carla H. | Premières impressions |
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Not the first time using Uhaul, but no doubt is the worst experience ever, up front price changed, and then, after returning the truck the same day, I received a message with a balance due UNHAPPY

Maria V. | Expérience générale |
Évaluation :

Everything he was very goo except when they dont cancel my storage and they asme for my payment but your fixed so he was very good

DAMARIS V. | Premières impressions |
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The lady at the front desk was so helpful and very informative. Super nice and with a smile on her face. She made me feel so warm and welcome.

RAFAEL T. | Premières impressions |
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Really Bad lack of U-Haul Management and Staff members at this facility Equals bad Service for New Customers. This place needs help.

Cheryl S. | Premières impressions |
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The salespersons both here and in South Carolina were exceptionally kind.

Alexis A. | Expérience générale |
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Excellent customer service. U-Haul knows how to take care of all my moving needs!

KEVIN C. | Expérience générale |
Évaluation :

The manager and staff where well trained and very nice.

lisa j. | Expérience générale |
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I rate it poor only because of the manager. The general manager at this location is the most disrespectful person i have encountered in a business place. I would not recommend for that reason.

Bessie F. | Premières impressions |
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The young lady handled everything very professionally.

NELSON C. | Expérience générale |
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A little pricey

SHUSHAUNNA B. | Premières impressions |
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The staff were great.

KINGSLEY A. | Expérience générale |
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The staff were all helpful

ALEX A. | Premières impressions |
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Great customer services and the ladies are very pleasant and beautiful

Efrain R. | Expérience générale |
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Very unprofesional, no confidence about customer information. Prices are to high and there is no customer service all they care is about the money and thats it.

Josedna R. | Expérience générale |
Évaluation :

Worst staff and location ever

KINGSLEY A. | Premières impressions |
Évaluation :

The staff was friendly and helpful. I will go back if I need another service and recommend friends and relatives too.

Lucien R. | Expérience générale |
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The manager and her staff's is always welcoming and understanding.

Veronica S. | Expérience générale |
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The reminders were thoughtful so that my bills were paid. It was free from mice and riches that’s the best thing. Thank you

ALLAN F. | Premières impressions |
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Good service

Ericka B. | Réservation |
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The customer service at the White Plains road location is number one. They are patient and accommodating. Courteous and kind. I appreciate my experience with this office. The manager is great!

NELSON F. | Expérience générale |
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Miss manager Brunilda and staff members they help me a lot thanks for this wonderful staff they care they know my name 👍 job thanks U-haul

DANNY R. | Expérience générale |
Évaluation :

N

Marcia J. | Expérience générale |
Évaluation :

It would have been more convenient for me if store hours were extended on Sundays. Otherwise, I was pleased with my unit and this location.

KEVIN E. S. | Expérience générale |
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I find this U Haul facility to be well managed and met my expectations. However a heavy item and the nine steps leading to the space prevented me from storing a slate top pool table.

Dusan G. | Expérience générale |
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Well managed and maintained facility in a rough neighborhood. Friendly and helpful personnel.

Luz R. | Expérience générale |
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Excellent customer service !! Keep it up that attracts customers

Dilone A. | Expérience générale |
Évaluation :

it was a good expieriance staff people wAs very helpful

Atelano P. | Expérience générale |
Évaluation :

Na

Non reviews have been submitted for this location.

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