Le client n'a pas laissé de commentaire.ALLEN H.
Customer Reviews for U-Haul Moving & Storage at Bruns Ln
Pour nous contacter
Springfield, IL 62702
(S Of Jefferson)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.BRIAN W.
The guy name Owen who helped me was very nice and helpfulAlisha K. | Premières impressions
Le client n'a pas laissé de commentaire.Maria R.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Marilyn p. | Expérience générale
Le client n'a pas laissé de commentaire.TESHOME T.
Fix website you still list plastic tote rental I selected was charged only to find out you no longer have them. Yes was credited. You only had one person working the store but she was good at her job. Truck was clean ran greatROBERT B.
Le client n'a pas laissé de commentaire.LISA T.
I am so grateful that I could store my belongings in the very nice U-haul facility.Elizabeth H. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD G.
I had requested a truck and got a moving truck. It worked out ok, but the person taking the call needs to be more specific as to what she is assigning to customers. When I arrived the young man was veyr kind and switched me out for a moving van instead of a larger moving truck. Thank goodness!!!LORRAINE M.
My experience was seamless. Could not have been better!JENNIFER M.
Fast and friendly employees make for a good experience.WILLIAM C.
Le client n'a pas laissé de commentaire.Caitlin T.
I appreciate the person who helped me and made me understand what I was getting intoANTOINETTE B. | Premières impressions
Le client n'a pas laissé de commentaire.MARK B.
Reservation was made online and then I received a cancellation on totes I had rented. What wasn't clear was whether the truck was still reserved or not. The local store assured me it was. I was unable to obtain wrapping cloths that I had reserved and only found out when picking up the truck.PAUL B.
Girl working for Uhaul Loxley was aggressive and abusive. 3 men intercepted and were Gentlemen. The girl had to be escorted out back we were about to call Police. Unacceptable behavior from a Uhaul Employee. Should be ashamed of herself. Will never have anything to do with Uhaul Loxley again. Sort your customer service staff out Loxkey Uhaul.KARALYN A.
Le client n'a pas laissé de commentaire.JAY M.
Le client n'a pas laissé de commentaire.Katherine A. | Expérience générale
Le client n'a pas laissé de commentaire.GARY S.
The three main reasons I chose to store my RV at this facility were the security, having a roof over each space and electricity being available to charge the RV battery. I rented this space for 14 months and for most of that time the electric would not work. The GFCI outlet would trip anytime I tried to plug into it. I complained to the local office staff and corporate, but it was never repaired. My RV was brand new (2021) when I started storing it there and never had any problems with my RV tripping other GFCI outlets, so it wasn't my RV causing the problem. I was actually told by another customer that it had always been that way. It was a nice facility other than I may have to replace my battery now since it's been dead for so long.Curtis C. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua G.
Le client n'a pas laissé de commentaire.LATREACE D.
Le client n'a pas laissé de commentaire.GERALD M.
Le client n'a pas laissé de commentaire.connie c. | Premières impressions
Le client n'a pas laissé de commentaire.Joshua H.
Talked me out of getting moving pads because they gave them away. When I had a pack reserved 2 weeks in advanceALEXANDER M.
Le client n'a pas laissé de commentaire.ERIKA O.
Le client n'a pas laissé de commentaire.STEVE O.
The guy that that helped me was very nice and helpfulMYKALE F.
Le client n'a pas laissé de commentaire.Stefanie M. | Premières impressions
Le client n'a pas laissé de commentaire.Courtney J. | Online Move In
Le client n'a pas laissé de commentaire.ANN V.
Le client n'a pas laissé de commentaire.DOUGLAS M.
Le client n'a pas laissé de commentaire.JASON F.
Le client n'a pas laissé de commentaire.IRA B.
Le client n'a pas laissé de commentaire.SHANTE B.
Le client n'a pas laissé de commentaire.Leona W. | Expérience générale
Le client n'a pas laissé de commentaire.TOSHIA B. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.SARAH J.
Le client n'a pas laissé de commentaire.MICHAEL M.
The gentleman that checked me in to rent the vehicle, and checked me out on return, was quick, efficient, courteous and easy to talk to. He remembered, and mentioned upon rental and return, that this was annual November rental for hauling some XMAS candy. I told him I'd see him again next year as he, and the facility made it so easy.Mark B.
Quick pickup and return process. Always a good experience.KENDRA L.
Le client n'a pas laissé de commentaire.Jayma P.
I would never recommend anyone use this Uhaul location. I have always promoted uhaul for their professionalism and how well the customer service there is BUT not at this location. The manager was completely rude and was a complete jerk to say the least. If this is how the manager acts, well he's setting a horrible example for his employees and is making the Uhaul brand look extremely bad. When I asked who his boss was he literally told me that they won't care and won't want to speak to me. I am totally appalled by how the manager spoke to me and treated me In front of his employees and other customers. I will tell everyone I know and meet to NEVER use this location and maybe not even recommend uhaul at all anymore.David B. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHEN C.
Your staff was awesome will rent you keep up the great serviceDAWN M.
Super easy. In and out. I hope I never move again, but if I do I'll come back here for sure.DRAKE H.
For an in town move. I don't feel as if I should have been threatened with a $200+ fee for returning the truck a Uhaul location that convenient for me your "valued customer".BRIANA D.
Le client n'a pas laissé de commentaire.MARK W.
Le client n'a pas laissé de commentaire.SHIRLEY C.
Professional, courteous and very quick in and out! It was great after that very long drive!KAREN ALICE K.
Le client n'a pas laissé de commentaire.Paige S.
The entire experience was great. The staff was friendly, helpful, and very pleasant. Contact information was easily provided for any issues, and access was simple and safe.August W. | Expérience générale
I had no issues so not sure what could be done to improveBETH P.
I have used this facility several times and have always experienced short wait times, excellent customer service, and regular follow up. I will be a lifelong customer.Robin N. | Expérience générale
Employees were not very friendly and actually a little rude. Truck was not ready at scheduled time. Then they had to give me a different truck. That truck reeked of cigarette and weed smell and ashes were all over the floor. The truck was parked so close to another uhaul item I could hardly get into the truck. First experience with uhaul ever and can't say I'm eager to experience them again any time soon.Jennifer M.
Le client n'a pas laissé de commentaire.MARC P.
Quick service, easy to reserve and return.THOMAS G.
The young gentleman that helped me was very helpful from start to finish. I forgot to get his name but he sat at the end desk and had semi curly hair partially under a hoodie. Great customer service!!!ERIKA O.
Great service as alwaysRONALD S.
Fast efficient service! Very knowledgeable & helpful staff.Kerrie G.
I seriously got charged for 8 gallons of fuel for 25 miles of use. I won't be back to uhaul. Ridiculousâ€¦.ERIC H.
Le client n'a pas laissé de commentaire.WILLIAM D.
Guy named Larry had me go get my own 15 foot truck. My pads and furniture dolly were not in the truck. I called had he was likeâ€ are you sure you paid for thoseâ€ and I went back to get them. No one was present and I waited 20 minutes for him to come out of the back. I asked for a refund on the pads and got the furniture dolly. He was not very trustworthy and did not give me a receipt for the change - said he emailed it but it was not there. I called to check if the refund was applied because I did not trust time. Truck had holes in it where I could see daylight and was not very trustworthy. Would not have taken it on the highway.kathryn H.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.BRENDA V.
Le client n'a pas laissé de commentaire.JACQUELINE P.
Le client n'a pas laissé de commentaire.Shakita T.
Le client n'a pas laissé de commentaire.John L.
None of the questions were appropriate. I answered no to bring attention to inappropriateness if questions. Please feel free to contact me. Not a move in. Been there 10 years.GEORGE H. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID S.
I rented a unit and when I realized it was in the second floor I immediately called to have it switched to ground level. I was put on hold for 30 minuits. At which time I gave up and hung up the phone. I went in to the facility. I asked several. Times if I was going to be charged the first unit and the second unit I wanted to switch to. I was assured I wouldn't be since I had never even gone to that first unit. Today I see I have been charged for both. I need someone to contact me asap to get this resolved!Brieanna U. | Online Move In
Le client n'a pas laissé de commentaire.PETER L.
Le client n'a pas laissé de commentaire.TESHOME T.
We will be back in April, 2022. We only left because we store rv inside a building in winter. Merci.Brian C. | Expérience générale
Le client n'a pas laissé de commentaire.Douglas D. | Expérience générale
The 10X10 unit I had was way too expensive.TATRA C. | Expérience générale
Manager was very rude I was told I could apply the free month of storage to my unit and then he told me that I could not and made me move my storage unit which was not a big deal but was beyond rude I will be looking for another storage place and will cancel with you when I find oneTHOMAS S.
Le client n'a pas laissé de commentaire.JESSE P.
Great serviceMARK C.
Very helpful, friendly , and respectful staff.LINDA R.
Great staff and very helpful goes above and beyond, I needed truck at last minute and they came through for me.KENNETH P.
I had one of the inside heated storages. There wasn't any light inside the storage unit. And while moving my stuff out of the storage. We killed 3 roaches in the unit. And had to kill one at my home.Ronnie w. | Expérience générale
Le client n'a pas laissé de commentaire.ZACHARY C.
I like this location a lot. Each time I have re rented a vehicle or storage space, I have received excellent service.HERNANDO A.
Didn't go inside - just dropped off, so have no information/can't comment about cleanlinessLORI G.
All employees were very kind and professional.Deb B. | Expérience générale
One thing, we received letters stating we have not paid after the fact. We called Sunday evening and the person did not put it through. They locked us out. We had to make payment to get unlocked the next day. Yesterday, October 26, 2021 stating we had not paid. We did. We took everything out on October 25. So we get a 14 day credit?KEITH S. | Expérience générale
Le client n'a pas laissé de commentaire.shawn w. | Premières impressions
Le client n'a pas laissé de commentaire.ELIZABETH K.
Le client n'a pas laissé de commentaire.GARY C.
Le client n'a pas laissé de commentaire.ALEXANDER P.
Le client n'a pas laissé de commentaire.SCOTT S.
We have been downsizing and moving our belongings within town and two other states. I use the app however I prefer the staff at Bruns Lane they are so helpful and fast.KENNETH L.
Le client n'a pas laissé de commentaire.Jeremy T.
Issue were truck was supposed to be 20ft and was only 17ft. Also the condensation from the roof leaked through and some items got wet. Even though it was only a 25 mile moveJEFFREY S.
The gentleman who checked us out was very knowledgeable and friendly.Stuart G.
Le client n'a pas laissé de commentaire.Jordan G.
We rented a truck and car hauler. It would of been nice if we could of picked up both of them at the same location, instead of having to go somewhere else to pickup car hauler. It added an hour to our trip.Jack S.
Le client n'a pas laissé de commentaire.RICHARD K.
Owen was professional and courteous.JEFFERY K.
Le client n'a pas laissé de commentaire.BRUCE B.
Le client n'a pas laissé de commentaire.Patricia B.
Le client n'a pas laissé de commentaire.THOMAS M.
Le client n'a pas laissé de commentaire.BOBBIE S.
Vehicle ran like complete ass. Made all kinds of mechanical noises. Horrible experience. Next time I'll use Penske.CODY S.
Le client n'a pas laissé de commentaire.DESIRAE P.
Le client n'a pas laissé de commentaire.rebecca S.
Le client n'a pas laissé de commentaire.JIGNESH S.
Le client n'a pas laissé de commentaire.SCOTT S.
They do a nice job at this location. Although the two young men that checked me in were not very friendly. They didn't smile much and at times I felt like I was bothering them by being there.MAX B.
Le client n'a pas laissé de commentaire.LEONA W.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.NAKISA L.
Le client n'a pas laissé de commentaire.DAKOTA H. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELLE W.
maybe ask the customer if there was anything that needed explained as for as operational of the truck. i had never rented a moving truck/nor driven one, therefore, i had to figure out the stering column to adjust the wheel. i was alarmed when i started the truck and the light on the dash that indicates haul/tow came on and didn't realize it was the button on the end of the gear shift to turn it off. other than that, the experience was good. very pleasant staff. sincerely,MELODY W.
Le client n'a pas laissé de commentaire.John P.
Love it will rent againRay D. | Online Move In
Le client n'a pas laissé de commentaire.Marilyn p. | Premières impressions
There is no way I used as much gas as they claimed they charged my card for over a hundred dollars more than they said they would I will never use this U-Haul again.HARLEY K. | Premières impressions
Le client n'a pas laissé de commentaire.Mia C. | Premières impressions
Le client n'a pas laissé de commentaire.Edwin T. | Premières impressions
Le client n'a pas laissé de commentaire.Brenda K. | Online Move In
The email did not tell us the location of the building that we had...the buildings are marked with letters and we did not have a letter in our email nor did the buildings have the locker #s that were available inside of that particular building. We had to go inside and wait to speak to someone..he was very helpful but we would not have been able to figure it out if the facility was not open for business. The gentleman that helped us was spectacular and went above and beyond to help us. The online portion needs updated for more clear information for the renters.Carrie S. | Online Move In
Le client n'a pas laissé de commentaire.Richard B. | Premières impressions
Le client n'a pas laissé de commentaire.Brian C. | Premières impressions
Access code didn't work even after checking in at the office. Email from U-Haul did not accurately describe the process for entering the building. Alarm goes off every time storage area is accessed, even when keycard is swiped and accepted and automatic sliding door opens. If I was not in such a hurry to move out, I would find another storage facility, even with the extra work that would entail.James D. | Online Move In
Le client n'a pas laissé de commentaire.Joe M. | Premières impressions
very clean, secure, facilityPHILIP M. | Premières impressions
Le client n'a pas laissé de commentaire.Eric P. | Premières impressions
Le client n'a pas laissé de commentaire.frank s. | Premières impressions
Andrew was very helpful & thorough! Thanks 👍🏼👍🏼Susan K. | Premières impressions
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