U-Haul Moving & Storage at Buford Dr

4745 évaluations

3804 Buford Dr   Buford, GA 30519
(Next to I-985 North Bound exit 4 ramp in the old Mountain Express and Exxon)

(770) 932-0923

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(770) 932-0923

3804 Buford Dr
Buford, GA 30519
  • (Next to I-985 North Bound exit 4 ramp in the old Mountain Express and Exxon)
    Driving directions

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

No problems found

Terry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
3

Rent clean vans/trucks. My van was very dirty and I should receive a discount. I had to have your representative clean the back of the van because it was extremely dirty, and it still was not as clean as it should be. The outside was also extremely dirty.

Geraldine M. 
Évaluation :
5

Can't think of anything....great experience.

Margaret A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEYANI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie N. 
Évaluation :
5

My customer support representative on-site was excellent!

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josette R. 
Évaluation :
3

This location is always extremely busy and seems understaffed. There's always a long wait and the employees apologize for their systems running slow. On a more positive note, the staff is friendly and eager to help and seem to really care about customer service.

arlene W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie T. 
Évaluation :
3

I purchased blankets and a dolly with my rental, but I never got them. I asked for a refund. Someone was supposed to call me back but I never heard from anyone.

Arian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo V. 
Évaluation :
5

I have used this location many times and their staff is why I won't change. Thanks for making moving easy!

Shawn R. 
Évaluation :
5

Repeat customer at this location.

Kerry W. 
Évaluation :
5

Getting the invoice receipt is a problem. I can't open it because of a runtime error.

DOROTHY H. 
Évaluation :
3

First day the staff made to go back and fourth for 4 times. Did contract for one truck and gave other. Didn't place furniture pads in trunk. I believe the staff knew that the truck had issue in filling gas, still the rented the truck. I called them with in an hour after checking in two gas station. They suggested me to call roadside. 2nd day the staffs were good. Truck was clean but trailer was very dirty. 2nd truck had alignment issue, had hrd time keeping it on road.

Supreetha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
4

Would do business again with this location

KELVIN B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daivd R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry K. 
Évaluation :
5

Alexis, thank you for your hard work. Your smile helps others. you are appreciated. See you soon.

Eric P. 
Évaluation :
5

Thank you. The truck ran great.

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avery H. 
Évaluation :
1

The cost is unclear. I have not been told why I was charged about 50,00 $ more than quoted.

Michael W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANNABEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDDY G. 
Évaluation :
3

Truck was beat up and was charged too much

Talib A. 
Évaluation :
5

excellent service from all the staff involved!!

Bobby scott M.  |  Expérience générale 
Évaluation :
5

Very professional, helpful, and well maintained trucks. Not one issue on a nearly 500 mile trip. Nice handling, very comfortable. 26 truck selected. I would use them again.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW R. 
Évaluation :
3

EMPLOYEES DID NOT WEAR MASKS, NO SOCIAL DISTANCE. DID NOT LIKE THE PROCESS OFO RECEIVING THE TEXT BEFORE LEAVING OUT.

aisha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosario C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin S. 
Évaluation :
1

I'm sorry but you guys are charging me 171 $and I did not use the truck more than 50 miles. So: 1 995 $for the truck 1 400 $for the insurance 5 000 $approximately for miles I shouldn't be paying more than 8 500 $. Please do something because you made a higher charge than I have to pay. I wait for your email back. Jean 4074318635

Jean G. 
Évaluation :
1

FYI, I received this e-mailed copy of a rental contract ...... I DID NOT RENT ANY EQUIPMENT FROM U-HAUL. I no longer live in Georgia and have not been there for years .... The e-mail address is mine and the phone number was mine several years ago. It is not my number now. Merci

ROSALIDIA G. 
Évaluation :
5

Danielle was great and helped me unload my car hauler rental with ease! She was super patient and had great customer service! Merci.

Ryan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VITA N. 
Évaluation :
5

I would recommend that any current and/ or future employee shadow Danielle & Shawn to take lessons on how to treat or value a customer from the customer's counter experience in initiating the truck rental to a speedy return. Danielle greeted me with a smile and ensured I had a good truck, and rental experience overall. Merci!

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME F. 
Évaluation :
5

Can't think of anything they could do better! We rented same type truck earlier this year at this Buford location and they were equally impressive. If I got treated here like the U-Haul store in HANSON, MA, I would no longer be a repeat customer of U-Haul! (Country Rentals Inc 468 Monponsett St Hanson, MA 02341 (339) 933-4342)

Donald E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Glenn D. 
Évaluation :
5

Everyone was amazing. Good service.

Nicholas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth G. 
Évaluation :
5

Every thing was excellent

Jeffrey W. 
Évaluation :
3

Friendlier - maybe just one smile?

Nathan D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua T. 
Évaluation :
2

The truck was unsafe to drive. When I went to return it I told the person that had rented it to me and he said he did not like to rent out that specific truck because it was defective and that he was sorry. I was not happy since he knew there was a problem and still rented it to me. I nearly got into an accident because the brakes were no good. Every time I would brake, the truck would make a noise and did not brake. It sounded like it was going to break down.

VERONICA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scotty L. 
Évaluation :
5

It was my first experience and I was very pleased.

Alvaro G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Na K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hom S. 
Évaluation :
5

Exelente

MARIO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kadeem M. 
Évaluation :
5

The vehicles really needed cleaning out in back of the van. Could have been cleaned before someone else uses them.

Patti V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D. 
Évaluation :
3

Not enough employees, had to wait 30 minutes for someone to help me , price wasn't what was quoted

SAMUEL H. 
Évaluation :
2

There are several things that come to mind to improve for the next customer. 1. If a customer is picking up a rental, do not leave them within the gated area without a way of getting out i.e. gatecode or pressure pad that opens the security gate when a vehicle approaches. I had to wait 10 minutes before the gate opened. 2. If a customer is returning a trailer and you would like for them to return it where they picked it up from, be courteous enough to not have them watt 20 minutes. especially when there were several Uhaul box and pickup trucks available. 3. STOP having the associates use their personal mobile devices to complete transactions. As someone in the Information Security field it is concerning to see sales associates taking pictures of customers licenses with their personal cell phone. This activity raises a number of identify theft concerns.

Corey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikson R. 
Évaluation :
5

The windshield inside was a little dirty so driving not the sun it was difficult to see.

Denise J. 
Évaluation :
5

My experience with U-Haul was very graceful The people that works there are very professional especially Jacob please keep him around thx and my GOD Bless .

bernard l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdessamad K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LEON D. 
Évaluation :
5

The Manager Daniella Hall was awesome, the best service I ever had,

Luis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toan H. 
Évaluation :
3

They were pretty busy and I just wanted to drop off truck.

Gail B. 
Évaluation :
4

The guys were great that helped me out. Service was quick and convenient.

Stacey G. 
Évaluation :
1

I requested to pickup on a different location and they switch it on my behalf

Luis D. 
Évaluation :
2

Spray down equipment with noticeable disinfectant and deodorant. Counter folk customer service needs improvement greatly.

Avery H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yongkyu P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Devon R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl G. 
Évaluation :
3

None of the personnel wore there mask . And we're not respectful to older customers

Russel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL M. 
Évaluation :
4

Weekly rate needs to be specified as 7 days. And daily needs to be explained as 24 hrs. From time of rental. Upon turn in both times on weekly rental of van a manager had to be contacted ans that didn't resolve the issue. Brandon had to sort it out which he did with great expertise.

ANTHONY M. 
Évaluation :
5

Everyone was so helpful.. especially Daniel .. the Manager.. we will be returning to have a hitch put on my car.

Lisa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kisua R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yue Q. 
Évaluation :
4

Several mix ups a I'll communications. However, we prevailed and completed the move.

Eddie G. 
Évaluation :
5

Excellent customer service

Eric A. 
Évaluation :
5

Maybe popcorn and balloons....other than that don't change a thing. Great experience. Thanks

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Uton H. 
Évaluation :
2

Truck was terrible alignment was all off it would wobble while driving at high speeds and it was under powered/had a major exhaust leak.

kemal M. 
Évaluation :
3

The manager had a horrible attitude which her employees followed.

HERMAN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah J. 
Évaluation :
5

Very easy to pick up and return rental. Staff very friendly and helpful. The only problem I had was in using the link to upload photos of my driver's license. I had no trouble uploading the front side but couldn't upload the 2nd photo (of the back side).

VANESSA P. 
Évaluation :
5

Everything is so easy! 3rd time using.

Harold H. 
Évaluation :
1

I complained about a lizard being in my storage she told me just be lucky it wasn't a rat. I did not think that was professional. I moved out before my 30 days was up. I told her I don't need any lizards or rats nesting in my belongings. All employees need to work together as a team even if you have a new employee.

SAUNDRINA J.  |  Expérience générale 
Évaluation :
1

Staff members are not on one accord with each other misinforming clients.

Gilbert T.  |  Expérience générale 
Évaluation :
4

Better face to face. They rarely answer the phone.

Jeremy E.  |  Premières impressions 
Évaluation :
2

Place moving blankets reserved in the truck or at least tell us where to pick them up. Accept returns of unopened new rug bags etc without a receipt. Obviously they are your product. Answer the phone. Return phone calls. Provide customer service training to your staff. Be helpful.

Maurice H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
5

They were outstanding to work with and helpful at every turn!!!!

Michael P.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

David W.  |  Premières impressions 
Évaluation :
5

They really came through when we needed them

Kenarles P.  |  Premières impressions 
Évaluation :
1

It didn't have a Jack or tire tool In it at all

Cameron H.  |  Premières impressions 
Évaluation :
5

Everyone was super friendly, and made my check in and check out process quick. I definitely would recommend this location to my friends and family.

Ashley T.  |  Expérience générale 
Évaluation :
5

They were fair in helping me out when I came to them. Very kind staff.

abbigail g.  |  Expérience générale 
Évaluation :
1

My experience with U-Haul has been absolutely ridiculous. This location in Buford never satisfactorily dealt with my billing issues, and the customer service phone number deferred back to the store.

ERIKA L.  |  Expérience générale 
Évaluation :
5

Great service in a great storage facility. Very secure.

caleb h.  |  Expérience générale 
Évaluation :
2

Was not informed of the rat situation! Appalled that there even was a rat situation! Wrongfully informed of the unit being "climate controlled"- was hot/stagnant in building!

justin l.  |  Expérience générale 
Évaluation :
4

Quick and easy move out

Sara E.  |  Expérience générale 
Évaluation :
4

Nice work

toni h.  |  Premières impressions 
Évaluation :
5

Hours convenient

William L.  |  Expérience générale 
Évaluation :
5

Perfect

Taushia W.  |  Premières impressions 
Évaluation :
5

Great service

Michael P.  |  Premières impressions 
Évaluation :
1

I would not recommend this location for storage units to anyone. Tom in office is only one who gave service. 1 unit broken into 3 weeks to fix 1 unit leaked in ceiling causing damage no return calls

Barbara E.  |  Expérience générale 
Évaluation :
5

I thank you very much for helping me out with people in need are agency Calvin stennis cdc thank you very much

calvin s.  |  Expérience générale 
Évaluation :
5

Sidney was excellent. She made she we were accommodated , found the best price, and she is very informative.

Tashawna C.  |  Premières impressions 
Évaluation :
5

I think this store U-Haul is one of the best U-Haul stores around the U-Haul team treat you with respect and care and love I deeply appreciate them all excellent job keep up the good work clean store

calvin s.  |  Premières impressions 
Évaluation :
5

Good job

cathy M.  |  Réservation 
Évaluation :
1

They stole anything of value from my locker. Brandon screwed up in entering info in computer. Major FUBAR.

andrea e.  |  Expérience générale 
Évaluation :
5

Thanks so much for all your help!

Kenzie C.  |  Réservation 
Évaluation :
5

Best location I have ever gone too.

robert b.  |  Expérience générale 
Évaluation :
3

I was assigned a unit and discovered after unloading some of my items that the unit was occupied; had to reload my stuff to take to another unit..Some staff members seemed clueless, others very good

Lisa C.  |  Expérience générale 
Évaluation :
1

you all stink you cut locks and anything of value is gone.

andrea e.  |  Réservation 
Évaluation :
5

Highly recommend. Good location right off interstate.

robert k.  |  Expérience générale 
Évaluation :
5

I dealt with 3 u-haul locations for my move... pickup in Fort Myers...one drop off in Buford...and finally a storage locations in Oakwood all were very helpful and very friendly.

Ronald D.  |  Réservation 
Évaluation :
5

Excellent service!! Renting another truck on the 15th. The manager and staff provided exceptional service at this location. All are patient and extremely helpful.

Ellious C.  |  Réservation 
Évaluation :
3

staff was friendly, didn't know which units were available. assigned one unit and moved to another after unloading lots of stuff realized it was occupied. Still dont have paperwork on correct unit

Lisa C.  |  Expérience générale 
Évaluation :
1

I had the worst customer service possible at this location. Plus, the gate is constantly broken. I will never use u-haul again and will warn everyone I know against it as well.

Kaitlin B.  |  Expérience générale 
Évaluation :
5

Great staff!

carolyn d.  |  Expérience générale 
Évaluation :
4

Everyone was friendly and helpful. We had an easy time with the storage unit and will recommend this facility again to friends and family.

Brianna F.  |  Expérience générale 
Évaluation :
3

Dave was a very nice man and fair

GWENDOLYN J.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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