The website for U-Haul was not phone browser friendly.Dennis S.
Customer Reviews for U-Haul Moving & Storage at Burlingame
Pour nous contacter
Wyoming, MI 49509
(N Of 28th St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Dave S.
Le client n'a pas laissé de commentaire.Mark S.
Excellent service à la clientèle.Jason S.
Good ServiceMarcia B.
truck was ready as expected Would of liked notice trucks do not come full of gasTimothy U.
Le client n'a pas laissé de commentaire.Paul R.
Everything went smoothEugene R.
Le client n'a pas laissé de commentaire.CHARLES THOMAS F.
Le client n'a pas laissé de commentaire.Maston F.
Only issue we had was being shorted on our moving blankets. With a second trip to the store all was made right in short order.Randall R.
Everything went flawlessly. I did the contactless procedure and loved it. Great job!Dorothy F.
Was a bit confusing as I had the 24/7 drop off but u-haul employees were also there so I did bothDavid M.
This is a very strange place. As you drive up you can see the doors for the storage units on the outside of the building, each with a unit number marked on it. But once you are there, it turns out they are fakes - just painted on a blank wall. The actual units are inside. A sign says that there is heat to keep it from dropping below 45 degrees, so if you have something that shouldn't freeze and the heater actually works that would be a good thing. The manager rented me a unit, had me pick a PIN and then led me to it. First he taught me to enter my PIN on the Check In/Out keypad, and then do it again on the Open Door keypad a few feet away. There's a notice on the Check In keypad that if you don't check out again when you leave, they will charge you a penalty fee. Then he told me I was in Section D, and led me to a staircase going up! I asked if there was a way to load in without climbing stairs, and he said there was a loading dock out back. The hallway needed someone to sweep and pick up empty bottles and such. The unit itself was swept clean, and was empty except for the rat poison dispenser. I don't know if every unit got one, or if I was just lucky. When I was ready to load in I parked at the loading dock and lifted my boxes up to it from my car. I used my PIN at two keypads to get in, opened the door - and there was a steep ramp leading from the dock to the storage level! There were carts I could use, at least. There were notices on them that I would be charged a penalty fee if I didn't put them back where I found them. I also saw that there were storage units along the ramp, the doors were at the same height as all the others, which meant that the bottom of the doors were anywhere from half a foot to four feet higher than the place you'd stand to load into them. You'd need a ladder to enter. Uh... A couple times I used the front door to enter the building instead of the loading dock. I did my business and then the door wouldn't let me out again! I tried crashing it open hard (I am not a light guy) and several different ways, but it wouldn't open. The first time this happened, I went and told the manager, and he said he knew there was a problem but they weren't able to get it fixed, and I should do whatever I had to get out when I needed to. The second time that I couldn't get it openI went out a door marked Emergency Exit Only, which took a lot of force but did open up eventually. There was a sign on it that anyone going out of it without an Emergency would be charged a penalty fee.Gerald E. | Expérience générale
Le client n'a pas laissé de commentaire.David S.
Customer service was very helpful. Hooked up the trailer, checked to make sure all was secure, lights working and I was out of there in 20 minutes. MerciElizabeth W.
Le client n'a pas laissé de commentaire.Kasongo C.
Le client n'a pas laissé de commentaire.Walter D.
There isn't thing that I can say to improve service, I was and is very happy with service and I look forward to renting from Uhaul again, thank youKelrick T.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Craig H.
Le client n'a pas laissé de commentaire.Douglas W.
Le client n'a pas laissé de commentaire.Pamela H.
No one came out to check in my equipment, so when I returned the trailer I just used the self return option on my phone and disconnected it myself. Same thing happened with the truck, so I went inside to get someone after waiting for 5 minutes. The truck let a bunch of water in and got my boxes wet, I think the contents of my boxes will be fine. I told the store clerk, not looking for a discount, but so they could fix it before giving it to another customer. They were very defensive and not sympathetic and they were clearly not going to do anything for the next guy.JOHN S.
I was billed for a furniture and appliance dolly which were missing from the truck when I picked it up.Chad B.
The people were great, everything went smooth.Kevin L.
Le client n'a pas laissé de commentaire.Meagan H.
Realized the customer service agent used her personal cell phone to take pictures of my DL and license plate number after the fact. Totally inexcusable given the problems we have today with cyber security. I wouldn't recommend Uhaul to anyone.Richard F.
Le client n'a pas laissé de commentaire.JAMES B.
Rental wasn't ready on arrival. Burned up 30 minutes of my 4 hour rental waiting for confirmation that I could leave. I had called to reschedule a 12:30 pickup to 1:00pm, which is why this is so frustrating. I also had to speak with the employee at the desk during the return. My invoice shows that I was charged two rental periods even though I was waiting in the return line by my vehicle as instructed for the return time. That took an additional 26 minutes for the return. After having the receipt explained, I confirmed the total in my account was correct at around 112 $. My deposit dropped off and only the 112 $showed for the 4th. Now I check my account today on the 5th and both of them are back in pending and my account is left with 26 $because uhaul is holding almost 300 $on a date that I haven't even used their services. I can't believe it took more than 24 hours for this to update and I can't believe that the hold dropped off my account and was proper only to be dropped and doubled on the next business day. I'll be calling customer service to get an accurate answer this this. This business model is shady and I definitely won't be using uhaul again. I don't want to ding the specific location too much, but I definitely won't be using uhaul again ever.Thomas C.
We were excited to use the 24/7 pick up service.Matthew M.
Le client n'a pas laissé de commentaire.Peter E.
Le client n'a pas laissé de commentaire.Sharita S.
Le client n'a pas laissé de commentaire.Arnold V.
Le client n'a pas laissé de commentaire.Doug R.
Give more options for uhaul drop off as I was not assigned to the uhaul location I originally asked for and had to go further out of my way to drop off the truck.ZACHARY JOHN C.
This was our second location of the day. We made a reservation for a 5x8 trailer at the downtown location, and received a confirmation. When we arrived, they didn't have a trailer. They checked and no locations in the area had the 14,99 $ trailer that we needed. We were in a time crunch, so we were forced to go to the Burlingame location where we were able to get a cargo van. The problem is, that we then had to pay nearly 100 $for the rental, plus 25 $in gas, in lieu of the 14,99 $ + 8 $insurance we were going to pay for the trailer, that would have been more than suitable for our needs. Not to mention, the additional time that my wife had to take off from work as a school teacher in order to complete the job at hand. I would like a refund or a credit. This is unacceptable that your online reservation system does not work properly. In fact, while we were getting our van at location number 2, there was another poor unsuspecting person that was being told that they didn't have what that person had reserved. All in all, the people at your locations were gracious and apologetic, but that doesn't excuse the inability of your reservation system to work properly. Please act swiftly.Paula N.
Le client n'a pas laissé de commentaire.JONATHAN DAVID S.
Le client n'a pas laissé de commentaire.jose O.
Wonderful customer service!Kristen F.
Le client n'a pas laissé de commentaire.Louis S.
The time my receipt says I returned the trailer was off by almost an hour and resulted in me being charged for an extra day -- completely fabricating things to steal money from people.Michael B.
Better customer service and trucks should be maintained, had a horrible experience today but this very kind person by the name of Shawn, helped me with my ordeal the truck broke down and she deserves a bonus and only because of her that, I will ever consider renting again with Uhaul.Cynthia G.
App pick up was a hassle won't be doing that againKevin W.
Pete was excellent. He took great care of me.Carol V.
Only two people working when I showed up around 8:30am. Only one of them could work the register and book trucks. There were 4 people ahead of me, making my visit over an hour long. Both employees were noticeably tired and had bad attitudes. I rented a 26ft truck to move across town. The truck I was given was a 1998. It had well over 140 000 miles on it. When driving the truck, the box felt loose. It would slam forward when braking and slam backward when accelerating. I asked the manager If I could trade this truck for a different 26ft as there were 8 more on the lot. He rudely said "Your move is local. You can use the truck assigned to you or cancel, but all the other trucks are rented out. Next!" and made me wait 15 min while he took another customer without a reservation. I took pictures of the remaining 26ft trucks ID numbers to see if they in fact got rented. When I turned in the unsafe truck that night, all but one of the 26ft trucks from the night before were still on the lot. Surely they could have exchanged my truck. I stopped going to this location and have steered friends away from this place. Every time I have used them, they're understaffed and under-prepared. Please retire that old truck, it's not safe to drive.Zachary G.
Physical access to my unit in door D is quite difficult for heavy items. The carts help, but the ramp is very steep. Getting the items to the bottom of the ramp is also a challenge unless you are using a truck that matches the dock height.Gerald E. | Premières impressions
Le client n'a pas laissé de commentaire.Lester N.
No issues that I noticed.. much better than previous visits that is for sure, all about the employee who is working that day.. No BS from Pete, made for a quick and easy pickup.Ace F.
Help was great; she was awesome!Nicholas S.
Watch the prices don't have the same price for 6 hrs or 24 hrsRobert C.
Fast service for return of equipmentSUSAN JEAN W.
Excellent service Dominique was very helpful and professional and knowledgeable.Overall experience was above grade.Christopher D.
Great experience with this location.Jim B.
This company is worthless to rent fromChristopher H.
Have a vending machine available! We all came running on the go and that will be very helpful. In the serious note, nothing we are so happy and thankful with all the staff at that location.Gabriela D.
The person working Sunday morning by himself was efficient and nice.Jeffrey S.
It would be nice if they would acknowledge you when you are standing.at the counter and people are walking around. Also when we got into the vehicle and looked around we found the previous renters paperwork and phone. Don't they check these vehicles when they are dropped off?Robyn F.
Le client n'a pas laissé de commentaire.Mack C.
Le client n'a pas laissé de commentaire.Juan P.
I rented a truck and auto transport trailer. I got a call saying no trailer was available so I kept just the truck. I was not aware the trailer hitches only work with uhaul trailers. I returned the truck and the workers were not helpful at all. They offered no solution. Poor serviceLeslie P.
Le client n'a pas laissé de commentaire.Bryan H.
The location was fine, but they updated my u-haul size without calling me or contacting me, and I had to pay 200 $extra dollars when I came to pick up the vehicleStephanie P.
Le client n'a pas laissé de commentaire.Adam M.
Le client n'a pas laissé de commentaire.Susan W.
The online system was flawed. Had to track down employee to get keys. They truck had left over boxes and trash along with receipt from previous renter. I was told I did not have to fill the gas tank to previously level and then was charged for 8 gallons of gas when I drove 18 total miles.Brent K.
The personnel were friendly and quick. Overall a pleasant transaction. The only downside is that they are a little tight on space making it somewhat difficult to get in and out.Greg P.
Super nice, new interior & ran perfect. Very friendly also.Andrew S.
Although the service was good there was only one person helping customers. I got double charged for equipment I didn't buy and waited a while to simply pick up my trailer due to one person shopJorshua A.
You need more personnel!!! The wait time to checkin was rediculusFred K.
Le client n'a pas laissé de commentaire.Oswaldo M.
Very slow customer service, and. Not enough room to park, need more people working here I definitely won't rent from this location anymoreTy A.
Uhaul caused a lot of stress before pickup. When booking I made it extremely clear to agent that I was only flying to pickup location if equipment was available. It was made very clear verbally by the agent that the equipment I wanted was not currently available but was reassured multiple times that something would be be available even if it wasn't what I wanted. After booking flights I got a call from Uhaul telling me there was no guarantee of any equipment being available. In the end where I picked up the truck there were so many trucks that it seems that there was never an issue with availability at all and all the stress was for nothing. If there is no guantee equipment will be available even if it is a substitute model do not guarantee there will be! In my case everything worked out but if it hadn't I would have been out thousands of dollars and a weeks worth of vacation for nothing.Stephen S.
Le client n'a pas laissé de commentaire.Kyrstan F.
make sure that the person checking out the truck remove all the rental equipment before the next person rent the truck. i was charge for rental equipment i did not ask for,Michael M.
Le client n'a pas laissé de commentaire.Jamelle P.
Le client n'a pas laissé de commentaire.Cavon H.
There was only one employee working and even though he was doing his best, I stood in line for an hour.Curt B.
Le client n'a pas laissé de commentaire.Shire A.
Le client n'a pas laissé de commentaire.Samuel L.
Le client n'a pas laissé de commentaire.Rachel L.
Every truck I have gotten there have been on their last legs. Making them very difficult to drive and feeling like something could go wrong at any moment. I know it's a truck share program but just have had no truck that have had fewer than 160 thousand miles and one was ove 200 at your location.Ian H.
Le client n'a pas laissé de commentaire.DANIA MAE P.
Le client n'a pas laissé de commentaire.Gary D.
Le client n'a pas laissé de commentaire.Richard D. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen M.
Le client n'a pas laissé de commentaire.Juan P.
Fast, easy, professionalMichael W.
Pete Dunn is excellent. The best customer service I've had anywhere, ever.Beryl G.
It was a little confusing using the app for drop off because this location had a place to return the truck. I interacted with a person and the app and it wasn't completely in sync.Bradley S.
10 Foot truck I used was in rough shape. Door on driver side was falling apart. The suggestion was to get the 10 foot truck because it could fit a 1 bedroom apartment. This was not the case, had to take two trips. Nearly did not meet the time I was given the hired movers because of this.Joshua M.
Le client n'a pas laissé de commentaire.Ryan F.
Customer Service at front desk was great. Everybody was really friendly. Pick up was ready. Easy in and out. A+Lawrence C.
Le client n'a pas laissé de commentaire.joi W.
Le client n'a pas laissé de commentaire.JULIE ELIZABETH K.
Le client n'a pas laissé de commentaire.Shirley H.
Friendly and helpful staff--keep it up! The truck was pretty dirty on the front end. It would have been nicer to have at least the windshield washed---but I totally get it and have no problem with the condition of the vehicle. Nice job to the Burlingame team!Stephen G.
Le client n'a pas laissé de commentaire.Benjila G. | Expérience générale
Very friendly and nice service.KELLY JAMES S.
Do not live near here.DAVID MICHAEL Z.
Customer service was terrible, either new employees or better training is needed. From the initial phone call from the rep, down to returning the keys, I felt as if I was inconveniencing them (even though I was the paying customer). Will actively look for another moving truck company next time I move.Jason P.
Le client n'a pas laissé de commentaire.John S.
One worker (the one helping me) told me the customers from the night before were â€œall a bunch of retardsâ€ because they dropped off the trucks and blocked the entrance. I have a nephew that is special needs and to think there are ignorant people out there that are using the word â€œretardâ€ is repulsive. One worker was moving a truck and hopped a curb and definitely not on accident. He and the other worker were laughing about it. The truck was beyond FILTHY. I cleaned the steering wheel with three Clorox wipes and it was black each time. The inside and outside of the windshield clearly hadn't been cleaned in a very long time. When the sun shined on it, I wasn't even able to see through it. This is an absolute safety hazard!!!!! When coming to a stop the truck was clearly having problems changing gears and was terrifying to drive. I am beyond disgusted with how disgusting the truck was. The fact that I gave this location my business and actually paid for a truck that ran like crap and obviously hadn't been cleaned infuriates me. NEVER EVER AGAIN will I be returning to this location.Pattilynn C.
Le client n'a pas laissé de commentaire.Jarl B.
Le client n'a pas laissé de commentaire.TARSHA K. | Expérience générale
Le client n'a pas laissé de commentaire.jenna A. | Expérience générale
Le client n'a pas laissé de commentaire.Eunice C. | Premières impressions
The general manager, Ryan, was rude and unhelpful. However an employee named Jared was amazing and bent over backwards to be helpful and problem solve when the computer system for self-storage wasn't working. He was apologetic for the behavior of his manager and did a great job smoothing things over with customers when his boss was rude and impatient with them. That kid deserves a raise.ryan b. | Premières impressions
Le client n'a pas laissé de commentaire.Antwan B. | Premières impressions
The check in process was fine. After getting a flat 9 mins from our location we had to wait 5 hours for roadside assistance because not only did it take almost an hour to just get a hold of someone they got our location wrong sent after waiting 2,5 hours then had to wait another hour for a guy when the job took less then 5 mins to fix. The office was poorly staffed and the assistance line was overwhelmed and understaffed.Dustin W. | Premières impressions
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