Customer Reviews for U-Haul Moving & Storage at Burlingame

6 502 évaluations

2720 Burlingame Ave SW   Wyoming, MI 49509
(N Of 28th St)

(616) 538-8020

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(616) 538-8020

2720 Burlingame Ave SW
Wyoming, MI 49509
(N Of 28th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very nice people to drop off it was fast

Salvador Q. 
Évaluation :
3

Customer service was great, but the equipment was not. Uhaul should consider a mandate for its locations affected by winter weather: apply winter tires or fresh tires to vehicles during the winter. Traction was dangerous and the vehicle got stuck multiple times on ice.

Nickolas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
2

Not happy my reservation for a tow dolly was transferred to another uhaul place 10 miles down the road and I was from out of town, the original place I reserved from had 6 tow dolls but none for a one way? I was inconvenient and why could they not get me a dolly at that location? Poor customer service! Take care of the customer, the 2nd location said they had to go to Holland to get the one I rented! Makes no sense that each location don't work together! I checked in on line and was asked for my license and payment at the location, I explained that I checked in on line and paid, I had to show her my bank account to prove I paid for it, she then told me that yep I paid for it. Poor customer service!

Tim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty A. 
Évaluation :
5

An associate overcharged me for fuel and fuel fill up. The owner kindly refunded the charges to my card on file.

Paul I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
3

Only one guy working on a Sunday morning. Waited more than an hour to get my trailer. To the worker's credit he was hustling his ass off and didn't stop moving but there was just a large rush of people that he was overwhelmed the entire time but the guys attitude was great while we waited on people. He was friendly, positive and knowledgeable.

CALVIN H. 
Évaluation :
5

Just to clean exterior of vehicle before renting.

Scott H. 
Évaluation :
5

Thanks for being there guys.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara C. 
Évaluation :
3

The counter employee acted like i was a nusiance. The truck was dirty and the brakes were grinding and the truck pulled to the left. I realize many people use the trucks but it didn't seem well maintained,'

Lynn T. 
Évaluation :
5

Offer discounts on truck rentals during winter

Kwanyah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justyn T. 
Évaluation :
4

My overall Uhaul experience was not good. When I booked my uhaul, I was told I could pick everything up in Madison, WI. 2 days before my reservation they called and said I had to pick everything up in Janesville, almost an hour away. I was towing my car and this made it extremely difficult and added 2hrs to my trip. On top of that, when I reserved my Uhaul, I was told it could fit a 3 bedroom apartment - it did not. It was not big enough, and since my car was an hour away, I had no choice but to leave items behind, that I will need to go back and get. I moved to Michigan- it's a 5 hour drive one way. Also, when I returned the truck, the gas tank was full, so I was charged $98. This is so disappointing, because Uhaul changed my pick up location, requiring me to drive the Uhaul 76 more miles. I didn't feel like I should have been required to fill the tank, since it was a mistake on Uhaul's part that required additional gas. Overall, not a happy customer.

Emily T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan D. 
Évaluation :
5

Very helpful employees. We have always had a positive out of this location.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT LEROY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakisha H. 
Évaluation :
3

I was charged for 40 extra miles I went back into the store to find out why because I did not take a picture of the mileage, they would not make it right, very disappointed in the customer service .

Robyn D. 
Évaluation :
5

Very clean and two friendly workers provided immediate assistance.

LORI LEE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrall S. 
Évaluation :
1

The employees were to busy chitchatting with each other to move my order along. And this particular location every time i use the app so i can have contactless interaction they always mess it up and dont know whats going on so i have to go in the building and deal with poor customer service. And they always have to ring me up the regular way. Then one of there employee was really sick and had no business being at work but proceeded to touch everything and even touched my keys for no apparent reason I complained i couldn't believe it. Now i just had a uncle die from covid. And this particular store was not practicing any health clean habits or wiping down or sanitizing any trucks or keys. Every time i use this location i have a poor experience. Next time i will go out of my way to use any other location.

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose O. 
Évaluation :
4

We just dropped off here with no issues.

Gregory K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance J. 
Évaluation :
5

great service all the way around! Thanks Uhaul!

Charles S. 
Évaluation :
5

Excellent service à la clientèle

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mathew L. 
Évaluation :
4

The location is convenient for my needs. This was the fastest I have been in and out at this location. I think the person who helped me was Rick and he was awesome! Very helpful!! It appeared he was the only one there when I was there and he was very efficient and courteous.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARITHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
5

User friendly online reservation process for easier equipment pick-up to eliminate or minimize waiting in line time (40 minutes). Also noticed vehicle needed an oil change per dashboard notification. Sales person was excellent and friendly.

William Z. 
Évaluation :
5

The guy in the front did a good job

Bryan P. 
Évaluation :
4

I called and spoke to a women about needing the trailer a couple of more hours due to weather we were running behind. She was so rude and I didn't appreciate it at all when I was paying for a service where she worked. I only needed a coupe more hours and she charged me more than what I paid for the whole 24 hours!

Jordan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
1

App malfunctioned and was not able to pick up my original reservation. Attwmpted to contact uhaul but nobody answered.. Asked for a refund the following day as they had given away my truck, but was told I could only get a different truck. Had to drive to a much further uhaul to pick up the 2nd. The truck had a check engine light on and low tire pressure. Not a safe or reliable truck. Attempted to contact uhaul but again no answer. Highly dissatisfied and will look elsewhere in the future.

Dayton L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris E. 
Évaluation :
5

This entire process was so very easy. Thank you!

Michael W. 
Évaluation :
5

Quick & easy transaction

Shawn S. 
Évaluation :
3

The guy - I think it was Tim was AMAZING!! greeted me while the other female employee was chit chatting with someone, he helped me get what I needed, offered additional coverage and was super friendly to deal with!!

Robyn F. 
Évaluation :
4

Waited at front desk for a long time... However service was great once I was waited on, etc.

GLEN ALAN H. 
Évaluation :
4

It took over 40 min in waiting for my 4 hr rental to check in + get my van.... With a pre- paid for pre-checked in rental.

ALYSSA MARIE SWA F. 
Évaluation :
5

It's always a pleasure working with this location!

Natasha S. 
Évaluation :
3

It's sucks you have to drop the trucks off in the back after hours but there is no key return by the drop off area you have to walk all the way around the building to drop the key off.

CHRISTIAN SEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolando R. 
Évaluation :
5

I don't feel like there's anything you could do. I had a really great experience. The lady up front was kind, personable and encouraging (as that was my first time as a young female driving a 15ft U-Haul alone). The process was easy and the man that helped me when I returned it, was also great!!

Paige F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yesenia S. 
Évaluation :
5

Pete at this location was absolutely wonderful. He was funny and helpful and honestly made our day better when we were geared up to be grumpy about a sweaty day of moving activities. The only improvement I would suggest is on the website - it doesn't explain that the vans aren't available for one way trips. This was frustrating as there wasn't an explanation on the website, but our friend Pete finally explained WHY the van “wasn't available for our move,” so we appreciated that. Had the website been more clear, we could've made different arrangements to use the van.

Rachel M. 
Évaluation :
5

I got charged for an extra couple hours that I wasn't aware had to be back by a certain time. I wasn't told. I was also charged for a dolly that wasn't in the truck.

Jeff V. 
Évaluation :
5

Had a great experience. Geri tate went above and beyond to helps us out!

Brett K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alicia C. 
Évaluation :
5

This is my favorite location. Thank you to the kind and helpful personnel here.

Jill B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vishivdeep S. 
Évaluation :
5

Peter Dunn helped me when I arrived. Got the trailer hooked up and made sure everything was good before we left. When we came back at 6:50pm the same day another employee (sorry didn't catch his name) helped unhook the trailer and made everything so easy. I didn't even think they would still be open when we returned the trailer and they were!! Very helpful!

Nacy S. 
Évaluation :
5

Went real good . Friendly people

Frederick O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane H. 
Évaluation :
3

The truck I was rented had nearly bald tires. Under the weather conditions of the day (light wet snow, sub-freezing temperatures), it slipped in accelerating from stops, and fishtail in turns. The truck was a rolling accident.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn L. 
Évaluation :
5

Good price for a day rental, customer service was excellent.

Kendall B. 
Évaluation :
5

Pleasure dealing with the employees working behind the counter. We will definitely give U-Haul our business in the future. Thank you for great service.

Sandy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron V. 
Évaluation :
5

I had a very good rental experience. The customer service rep was efficient and professional.

Robert A. 
Évaluation :
2

We received a call 45 minutes before pick up time that our small truck was being delivered late and that they had no other trucks available. They reserved a small truck for us at another location and assured us that there would be no cost due to the inconvenience. After moving our 2 items of furniture and returning the truck hours before it was due, we were charged the full amount.

Randy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lewis L. 
Évaluation :
5

Every time I rent from this uhaul it is a flawless experience. The customer service representative went above and beyond. She deserves recognition.

Drew S. 
Évaluation :
3

Fix the app. No images could upload.

Nicholas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

I didn't Care for the check-in process on line. Was not user friendly

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Isaiah G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER ELIZABE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lora N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
5

Although my rental was returned within the 2 day window, the return wasn't processed until later resulting in an additional charge. After calling to question the timestamp and charge, they quickly corrected the issue and refunded the additional charge..

Bruce W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earline M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN MICHAEL P. 
Évaluation :
5

Jared, the employee at the E 28th street location in Grand Rapids who helped me connect the trailer, and handled the paperwork was fantastic. Positive attitude and extremely helpful.

Rachel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTO S. 
Évaluation :
4

Only one person working. Thankfully mobile drop off was quick and easy.

Kurtis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Todd B. 
Évaluation :
2

Girl gave us a unit with stuff in it...it took about an hour for her to figure it out and switch us....then first payment was in system wrong

Angela R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dominique G. 
Évaluation :
4

I was given one price before I picked up the van and when I returned the van that same day I was given an additional price.The young man gave me a wrong pricing. Please be more accurate with customers.

Marie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eunice C.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Antwan B.  |  Premières impressions 
Évaluation :
1

The check in process was fine. After getting a flat 9 mins from our location we had to wait 5 hours for roadside assistance because not only did it take almost an hour to just get a hold of someone they got our location wrong sent after waiting 2,5 hours then had to wait another hour for a guy when the job took less then 5 mins to fix. The office was poorly staffed and the assistance line was overwhelmed and understaffed.

Dustin W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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