Évaluations des clients U-Haul Moving & Storage at Burnet Rd & FM 2222

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Burnet Rd & FM 2222

Cote générale :

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Donald W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

James H.
Évaluation :

I have always had a pleasant experience at this location.

Mary M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KARINA K.
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Le client n'a pas laissé de commentaire.

Paulette G.
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The wiper blades need to be replaced.

Lindsey C.
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Have equipment ready at time of Appt check out. I rent a 15 ft truck from this location 2x/month and request a mobile pickup since I need the vehicle before they open at 9am. Every time I have to sit on the phone to wait for someone to help me, the entire process takes 30 min of me sitting in the parking lot waiting to get the keys. This past time, this location changed my reservation or didn't prepare for my mobile pick up and nothing was available for me to check out at my requested time at 7:30am.

shahram S.
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Le client n'a pas laissé de commentaire.

Kimberly A.
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Le client n'a pas laissé de commentaire.

Tiffany A.
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Great customer service

Grae N.
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Le client n'a pas laissé de commentaire.

Nina I.
Évaluation :

I was impressed with the dropped off process. Easy to follow. I also was happy with movers from Yonder Movers. Great customer service and resourceful. I would strongly recommend them also.

Rodney H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Janet D.
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Le client n'a pas laissé de commentaire.

Pamela N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Caleb E.
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Erika and her team have excellent customer service always! Best in town.

Andrew L.
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Le client n'a pas laissé de commentaire.

MICHEAL B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

James H.
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Le client n'a pas laissé de commentaire.

Jack T.
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Le client n'a pas laissé de commentaire.

Jeff S.
Évaluation :

No improvements necessary! The employee working the desk that morning was very friendly & helpful, everything went perfectly as planned!

carl W.
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Wish there was more parking; trying to return the uhaul and parking in a small space was a STRESSFUL experience.

Paul R.
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Le client n'a pas laissé de commentaire.

WILLIAM C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jeffrey S.
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Great staff at pick up location.

Michael G.
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Le client n'a pas laissé de commentaire.

BETTY S. | Expérience générale |
Évaluation :

I have been a customer of this U haul location since 2014 and my experience has been excellent, start to finish. Erika and her team are professional and always helpful and friendly. If I ever need storage again, U Haul, and specifically this location, will be where I go! This location is very well run and maintained!

Rodney H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kathleen G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Patrick O.
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Le client n'a pas laissé de commentaire.

Todd O.
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Truck was ok and older model. Recommend for in city rentals but not highway.

Paul R.
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Le client n'a pas laissé de commentaire.

Jerry H.
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Le client n'a pas laissé de commentaire.

Grace C.
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Le client n'a pas laissé de commentaire.

Paige S.
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Folks working there were efficient and kind

Cynthia Y.
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Le client n'a pas laissé de commentaire.

Judy M.
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The only issue at all is that there is very little parking at this location.

Brian H. | Online Move In |
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Le client n'a pas laissé de commentaire.

Robert I. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JULIA G.
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Great experience in every way!!

JoAnne M.
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Fast, friendly. No issues at all.

Sonia G. | Premières impressions |
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Erika was friendly and helpful

Jonathan K.
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Le client n'a pas laissé de commentaire.

John S.
Évaluation :

Thank you!

DEBORAH T. | Expérience générale |
Évaluation :

Thank you for ensuring the facility was safe and clean. I appreciate the friendly assistance over the years and flexibility towards the end of letting us stay a bit later to get 'er done! With best wishes to y'all! DD

Sharon W.
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Le client n'a pas laissé de commentaire.

Liliana H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Richard C.
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Staff was Very Helpful, Friendly, Courteous & Professional! Helped to make mine & the customer behind me have a brighter day! Thank You & Please let Erika Day her “up beat” attitude was So Very Appreciated!

Sergio M.
Évaluation :

Mobile pickup and drop-off is implemented well and easy to follow.

PAULA B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

kelly h. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ramon C.
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Le client n'a pas laissé de commentaire.

Erik V.
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Le client n'a pas laissé de commentaire.

Jennifer C. | Expérience générale |
Évaluation :

Erika was very helpful and friendly, but when I locked myself out of my storage unit, the other employee was not helpful at all. I don't understand UHauls policy that you have to hire an outside locksmith- so ANYONE can just bring someone in to saw off a lock? Doesn’t seem very secure. If this is not UHaul’s policy, then employees should be on the same page. I called and was told 3 different things. I was told at another location that Uhaul would help me take it off for no cost but I would have to purchase a new lock. Thank goodness the locksmith I hired ended up being SO kind and taking off the lock for me free of charge because UHaul would not.

MICHAEL M.
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I tried to use the website and then called the main number. Both were terrible experiences that didn't work at all. Calling the location resulted in great service.

Kellie A.
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Simone assisted me with both my pick-up and my drop-off the next day. Her customer service is amazing. She is very personable, helpful, and knowledgeable.

Emily C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Paul C.
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Le client n'a pas laissé de commentaire.

Cynthia M.
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Calling an alternate when using the mobile app doesn't allow for time to correct before the reservation cancels...knowing in advance to put folks on notice, would be helpful. :)

MICHAEL W.
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Le client n'a pas laissé de commentaire.

Beverly K. | Online Move In |
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Everything was so quick and easy. Moving is stressful, so thanks for being convenient and helpful.

Joshua N. | Expérience générale |
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Erika Day went above and beyond to help make sure we were treated well. Another location failed to apply credits that were due to us and she jumped in and solved the problem. She clearly knows her business and values her customers.

Lindsey C.
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Le client n'a pas laissé de commentaire.

THOMAS S.
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Again, online checkout did not work. System updates entered at pickup location not reflected in system at drop off location. Very disappointed in wasted my time.

Clelia P.
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Le client n'a pas laissé de commentaire.

Jonas C.
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I believe the associates name that helped me was Erica. I'd like to say that she was extremely helpful, professional and understanding. Y'all better do what y'all can to hold on to her. Hell, give her a raise. Five stars all the way!

John N.
Évaluation :

Easy on- line reservations...nice staff & great pick-up location. Thank you!

Larry P.
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The U-Haul agents were professional, meaning super knowledgeable, respectful, solicitous of my needs and comfort, and anticipated my questions and answered them easily and clearly. A great location because of great people! Thanks to you and all.

Zachariah C.
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Le client n'a pas laissé de commentaire.

Sean R.
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Le client n'a pas laissé de commentaire.

Sidney Y.
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Le client n'a pas laissé de commentaire.

ERIKA D.
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Le client n'a pas laissé de commentaire.

Abdalla A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Nicole M.
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Le client n'a pas laissé de commentaire.

Chris O.
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Le client n'a pas laissé de commentaire.

David O.
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Le client n'a pas laissé de commentaire.

Tyler W.
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Le client n'a pas laissé de commentaire.

Kenneth S.
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Le client n'a pas laissé de commentaire.

Christopher H.
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BEST Uhaul experience I've had in a really long time. Van was clean & new, but the level of service provided by the General Manager Erika was top notch ...she even actually RAN to retrieve the 2 dollies I rented along with the van.

John R.
Évaluation :

The fist truck I picked up from this location unfortunately would not start after I shut it off the first time. I was able to get it jump-started and Erika (I think was her name) I called her, the first thing she told me was she's take 20% off my bill and that I could bring it in and swap out trucks. Overall I was very satisfied with the level of help and service from Erika. Thanks so much!

Jeff G.
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Staff at this location were very professional and friendly. With this current situation with Covid 19, everything was easy to process and thoughtfully designed to keep everyone safe. Very impressed.

Craig T.
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Le client n'a pas laissé de commentaire.

Matthew K.
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Continue to really clean all handles, steering wheel, and seats!

Izamar F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

John G.
Évaluation :

excellent management.

Beverly A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

KARINA F.
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Erica helped me out in my time of need. I needed a truck fast and she came through with a great and professional attitude.

Chase A.
Évaluation :

My name is Chase Aldredge and I rented a 15' box truck from the Austin location on Burnet rd yesterday. First off I signed up for mobile pickup and when I got there the truck wasn't ready in the parking lot so I had to go inside. That ended up taking almost 30 mins so it took time off my rental. Then they got me to pay $97 for an average of what I was going to pay for the miles I selected. I then return last night and it tells me my total is $86 and was trying to get me to pay with a credit card. What is going on here? Why didn't I just get charged when I returned the truck? Why is it asking me to pay when I already paid $97 in store? Why was the truck not ready? On the app it said the truck was ready and had the truck number that I was to get. Then when I go inside (which I wasn't supposed to do) they roll out another truck that isn't even the same number. What if they would have been closed? I would have been screwed. I just can't understand why something like that wouldn't be ready to pick up. Am I getting a refund for the $10 I overpaid? This is a pretty bad experience my first time renting with uhaul. I don't think I'll be doing it again when I'm asked to double pay for my truck. It would have made a lot more sense for me to just pay the amount when I returned last night. You had my card on file and I no one knew what the true amount was going to be until I returned with the mileage. Please get back to me and return my $10 that I overpaid. Chase Aldredge

Diane M.
Évaluation :

Le client n'a pas laissé de commentaire.

Henry L.
Évaluation :

All of your vehicles lack proper hooks for use with ratcheting tie-down straps. It is extremely difficult to tie loads to the wooden rails. My delicate load was nearly damaged when it shifted in transit, easily avoided if the truck was equipped with hooks or rings.

Mason M.
Évaluation :

The check in app did not work for me; i was parked across the street. Expand location proximity for check in?

Jacqueline W.
Évaluation :

With self pick up, need more info about van features like AC controls and how to estimate gallons needed to refill gas tank.

Desiree D.
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Le client n'a pas laissé de commentaire.

Thomas C.
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Le client n'a pas laissé de commentaire.

Gregory W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Darrin D.
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Le client n'a pas laissé de commentaire.

Peter A.
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Le client n'a pas laissé de commentaire.

John J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kenzi N.
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Le client n'a pas laissé de commentaire.

Emily M.
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Le client n'a pas laissé de commentaire.

William W.
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Le client n'a pas laissé de commentaire.

Roberto T.
Évaluation :

Nothing

Dawnae A.
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Awesome!! The gentleman stayed after hours to help me with the tow.

Lindsey C.
Évaluation :

Check in was very easy. The location was great. Truck was clean. App was not easy to check out and return truck but the customer service helped.

Deborah H.
Évaluation :

Brian provided excellent customer service, I would recommend this location to a friend!

CHRISTIAN S.
Évaluation :

I missed her name but the general manager is great. Super friendly, personable, and knowledgable.

Ruth W.
Évaluation :

We greatly appreciated Ericka's hemp abs customer service. Thank you!!!

Steve M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jenna S.
Évaluation :

It would be really helpful if we had been notified in person that we needed to actually follow the link in order to return the truck or be charged an extra $20 fee. It seems this process is relatively new (at least to me) and it seems uhaul would want to be sure their customers are notified in as obvious a way as possible.

Mark E.
Évaluation :

courteous staff, good vehicle

Thomas r. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES R.
Évaluation :

I got a more comprehensive explanation of rates this time and found it helpful. Mileage rates are complex, compared to car rentals. Got different info at different locations and different rentals. I'm learning to ask more questions. Terminolgy was confusing as well. Overall sales reps. were helpful.

clayton J.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas Y.
Évaluation :

Truck was dirty. No furniture dolly. And person working was rude

Ben S.
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Le client n'a pas laissé de commentaire.

MARK M. | Expérience générale |
Évaluation :

No refund on storage days not used

Jill M. | Expérience générale |
Évaluation :

The staff at this location are phenomenal. I have been here a few times in the last week and each time I have had a different employee helping me. Every single one was courteous and efficient.

Christopher C.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph H.
Évaluation :

Great staff Jesse Erica everybody there is really super nice and very helpful we had some heavy rain ponding on the roads it feels like May here in Texas and they showed exemplary courtesy respect and very professional! I'll always come to this location For all my U-Haul needs thank you sincerely Joseph

Karla C.
Évaluation :

Mr. Mouse was very helpful and made everything easy and clear for me to use the equipment I needed. Will be coming back to this location for my future moves.

Leonardo S.
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Le client n'a pas laissé de commentaire.

Travis C.
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Le client n'a pas laissé de commentaire.

Ayonna T. | Premières impressions |
Évaluation :

Worst experience with uhaul that I’ve ever encountered

Mary C.
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Fast and professional

Lance B.
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Le client n'a pas laissé de commentaire.

Daniel K.
Évaluation :

I did NOT appreciate that the truck didn't have a full tank of gas when I picked it up -- it was at 1/4 tank. That's 2 inconveniences: (a) I had to find a gas station close by and add gas immediately as it wasn't enough and that made me late, and (b) not knowing how much I needed to drive I ended up over-paying for gas and I left the vehicle with more gas than what I used. Now that I understand this scam I'll look for a rental company that gives me a full tank of gas when I rent a truck next.

Terri B. | Expérience générale |
Évaluation :

Great service and location. My second time to use this facility!

Steve S.
Évaluation :

everything was efficient and perfect. Thanks guys!

Wai Shun S.
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Le client n'a pas laissé de commentaire.

Shawn M.
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Le client n'a pas laissé de commentaire.

Virginia E.
Évaluation :

Really nice staff. Easy process

ANNETTE Y. | Expérience générale |
Évaluation :

Great staff

Veronica W. | Expérience générale |
Évaluation :

Easy set up, easy exit. Facility was clean, safe and secure. I couldn’t ask for a better experience.

Ben T. | Expérience générale |
Évaluation :

Solid experience.

Thomas K. | Premières impressions |
Évaluation :

Nice storage facility and good help from the staff there. Driving lanes, turns, and parked vehicles made maneuvering a little difficult though.

Terri B. | Premières impressions |
Évaluation :

Great Customer service and ease of getting a unit. This is my second time to use this facility and it is very clean and convenient. Thanks! You have a satisfied customer.

Jerry M. | Expérience générale |
Évaluation :

Ethan and company were awesome during my five months there.. truly the best peeps for the job.. all others I dealt with will ignore you.. around the clock they will answer you.. good job guys

Bonnie B. | Expérience générale |
Évaluation :

The Uhaul return storage assigned with a free month didn’t accept trailers!! Insane!! On the spot, I called UHaul, reserved at Burnet for $85 a month! I was angry!! However, Ethan fixed everything!!

Jacob B. | Premières impressions |
Évaluation :

Really hard to get in touch with this location! Spent 1.5 hr on phone trying to get in touch with them

Angelica G. | Premières impressions |
Évaluation :

Extremely thoughtful and friendly service.

Emily C. | Premières impressions |
Évaluation :

Ryan was great!

Marc T. | Premières impressions |
Évaluation :

Very well attended in Austin

DANA M. | Expérience générale |
Évaluation :

The front office staff (actually, the staff for the ENTIRE facility) is something of which U-Haul can be very proud. Well-groomed, always polite, and always ready to lend-a-hand, provide advice.

Devin Y. | Expérience générale |
Évaluation :

Wonderful people

Pilar L. | Premières impressions |
Évaluation :

I liked the way I was welcomed by Ethan. Good wave and good explanation of your services.

Cj L. | Expérience générale |
Évaluation :

no comment at this time.

Devin Y. | Premières impressions |
Évaluation :

everything and everyone made my experience so smooth and simple everyone was so kind and I'm just so pleased with Jesse. I can't thank you enough

dani l. | Expérience générale |
Évaluation :

I paid for an AC unit - there was no AC. The facilities were disgusting and covered in dirt. The fire alarm battery was beeping. Corporate refused to help. I moved my stuff to another facility.

patricia j. | Premières impressions |
Évaluation :

OK untill the end when I asked If my rate per month would be the same? he said ‘oh, it can change, it can go up or down I’. I never got a contract so not sure where my rate may go. I’ve cancelled.

Mary H. | Expérience générale |
Évaluation :

I really appreciated Matt, the staff person who was there the many times I went into the store for boxes, renting trucks, & anything related to the storage unit I was renting. He is a huge asset!

Elizabeth S. | Expérience générale |
Évaluation :

Seemed short staffed but agreeable. Just busy.

WC w. | Expérience générale |
Évaluation :

Thank you

Tammy M. | Premières impressions |
Évaluation :

I only began my rental experience a week ago but Ethan was so helpful, knowledgable and kind. I feel safe using the facility and I feel like my valuables are safe too.

Brenda B. | Premières impressions |
Évaluation :

Very nice people 😊thank U!!😉

Armando V. | Premières impressions |
Évaluation :

The Manager was very very helpful and I was treated as a very good customer and person. Thank y’all

LUCINDA W. | Expérience générale |
Évaluation :

Excellent. Used all sizes as needs changed for nearly two decades. Moved out of Texas - will miss them. Excellent.

Michael M. | Premières impressions |
Évaluation :

Easy and quick. Was made aware of a money saving deal at the register.

Kristi D. | Expérience générale |
Évaluation :

Great experience storing our stuff here, will definitely recommend to friends and family.

Mary L. | Premières impressions |
Évaluation :

Clean, well lit storage facility. Ethan is a wonderful asset to the company. He spent time with me to ensure that I chose the right storage size to suit my needs. Thank you, UHaul.

Jennifer O. | Expérience générale |
Évaluation :

Ethan was very helpful and had transactions easy and fast. On the phone all personal was personal and friendly. I appreciated that.

Daniel R. | Premières impressions |
Évaluation :

Excellent service and great location!

Jessie S. | Expérience générale |
Évaluation :

no comment

JO W. | Expérience générale |
Évaluation :

Customer for arnd 10 years. Not one complaint. A well run enterprise.

ELDA G. | Expérience générale |
Évaluation :

Other than my promotion on the cost for the unit expiring and then it being almost $100, it was excellent all around. I simply couldn't keep paying that money each month. Great customer service!

CATHY B. | Réservation |
Évaluation :

I made several confusing changes last week and could not be more appreciative of Simone's help. She was kind and went above and beyond in her service when I thought I dropped my keys. Great service!

JOHN M. | Expérience générale |
Évaluation :

Did not dealing with people in the office.

Katie A. | Expérience générale |
Évaluation :

Very friendly and helpful staff!

DANIEL G. | Expérience générale |
Évaluation :

I’m very thankful for their support and all the friendly concerned they have shown me , especially the General Manager, Mrs Ethan and Mr. Dominique. Thank you.

Robert C. | Expérience générale |
Évaluation :

Everything about the experience of renting space here was pleasant. Check in and check out was seamless, something I really appreciate. No hidden fees, no crazy timetables. Good people.

elliot m. | Réservation |
Évaluation :

Superb Customer service experience. Melanie was kind and patient with me.

John H. | Expérience générale |
Évaluation :

Excellent facility and staff

Billy F. | Expérience générale |
Évaluation :

Staff very friendly. Always helpful

Kevin N. | Expérience générale |
Évaluation :

Thank you!

William D. | Expérience générale |
Évaluation :

Nice staff, clean place, and open longer than other storage places.

PATIA S. | Réservation |
Évaluation :

Check in was very smooth. The Owner was very professional and extremely helpful with my decision to get a larger unit.

mordechay h. | Expérience générale |
Évaluation :

Excellent service!!!

carla c. | Expérience générale |
Évaluation :

This location was able to accommodate me at the last minute. Very grateful for their helpfulness!

mordechay h. | Réservation |
Évaluation :

We have rented Uhaul track + storage with a great price . The location was convenient and the facility was very clean. Excellent service !!!

LAURA G. | Réservation |
Évaluation :

We canceled this. Last year we had a great experience. This year we didn’t need storage. BUT, it took me multiple (4) phone calls which totaled well over an hour and a half to cancel our reservation.

Cheryl T. | Réservation |
Évaluation :

Journey was extremely helpful and courteous!

Harold L. | Expérience générale |
Évaluation :

Perfect service

CAROL V. | Expérience générale |
Évaluation :

All good.

James B. | Expérience générale |
Évaluation :

Staff was friendly and accommodating.

Alan T. | Expérience générale |
Évaluation :

Everyone was consistently friendly and helpful. It was a good experience.

Non reviews have been submitted for this location.

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