Évaluations des clients U-Haul Moving & Storage at Burnet Rd & Hwy 183 S

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Burnet Rd & Hwy 183 S

Cote générale :

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Jordyn S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Linda C.
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Le client n'a pas laissé de commentaire.

GARY A.
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Le client n'a pas laissé de commentaire.

ivonne V.
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Le client n'a pas laissé de commentaire.

Mackenzie G.
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Le client n'a pas laissé de commentaire.

Cameron C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Timothy B.
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I've rented trailers 5 times in the last 6 weeks doing a self move out at my own pace. The staff here is very friendly, courteous and helpful. I love doing the rental via the U-Haul app so when I go pick up I'm ready to go. Just wish there was a multi rental discount.

Monica K.
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Le client n'a pas laissé de commentaire.

RYAN S.
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Easy pickup/easy drop-off

KEVIN S.
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Le client n'a pas laissé de commentaire.

VICENTE G.
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Le client n'a pas laissé de commentaire.

James C.
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I reserved a furniture dolly but it was not available at pickup. Overall, UHaul in general is such a great value that a dolly is no concern. I got a huge truck for a long haul for about $500. Cannot beat that!

EMILIO D.
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Le client n'a pas laissé de commentaire.

ANNA B.
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Le client n'a pas laissé de commentaire.

Tom J.
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Le client n'a pas laissé de commentaire.

LUANN B.
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Le client n'a pas laissé de commentaire.

MYESHEIA R.
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Le client n'a pas laissé de commentaire.

JOSEPH B.
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Le client n'a pas laissé de commentaire.

GOLDIE G.
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Le client n'a pas laissé de commentaire.

CHARLES H.
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Guy at checkout was great. Knew his stuff.

JOHN N S.
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Le client n'a pas laissé de commentaire.

FELICITO G.
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Better communication when dropping off.

GILBERT A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JAY L.
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Great staff. Always attentive, and friendly. I was very impressed one of the "returns" people knew my name and rental history. Reasonable prices. Very customer friendly. Keep up the good work!

Jennifer P.
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Did 24/7 pickup but key was not available outside. had to go when store opened and retrieve

Dale S.
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Le client n'a pas laissé de commentaire.

KELLY R.
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Le client n'a pas laissé de commentaire.

Frederick C.
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Le client n'a pas laissé de commentaire.

LEE M.
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Le client n'a pas laissé de commentaire.

MORGAN N.
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Le client n'a pas laissé de commentaire.

Erica S.
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Le client n'a pas laissé de commentaire.

Christina L.
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Employees were friendly and helpful, felt confident in my rental.

Michael W.
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Nothing. It was fast easy and clean

alex A.
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Le client n'a pas laissé de commentaire.

Jennifer S.
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I filled the tank trying to calculate it to half full and was short and was told I could take it and fill or pay for what I was short. I full take is easy to meet but half full is difficult.

ROBERT S.
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Service was excellent and the staff was friendly and helpful!

Oleksandr I.
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Not all ordered items (furniture dolly, blankets) where available during pick up

Anthony C.
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Very helpful and fast.

THINH VAN P.
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Very nice counter people. Easy to deal with. Friendly

Joe E.
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I told them that I had paid for moving pads and such and asked what could be done about it.. they said nothing. I have to go back to the website or to the Marina where I picked up my truck and get my money back from them.

RAFAEL G.
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Le client n'a pas laissé de commentaire.

DANIEL B.
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Le client n'a pas laissé de commentaire.

Timothy B.
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The customer service at not only this U-Haul location but two others in the vicinity has made for a very positive and enjoyable experience. I still have several trailer rentals coming up and have no doubt they will be great experience's.

John H.
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Registered online picked up trailer did the job and back the same day ,dropped it off . Excellent

HELEN M.
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Le client n'a pas laissé de commentaire.

Joseph N.
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1) the moving van we rented seemed like the tires (or something else?) were way out of balance at highway speeds. Since this was a short move for us and mostly on surface streets, it was OK for our move, but, moving for a long trip and freeway speeds would have been rough on the vehicle and on me. 2) The online iPhone App and Browser app for the PC were awkward to use and I had to enter things over and over to get things right. I had selected a Moving Helper which turned out to be unavailable (or no longer working for Uhaul?) but I was not notified until checkout so I had to go back through the browser app to get the help I needed. Both the movers and the people at the UHaul location did not seem to know what about the information I had already put into the order online. I had to scan my driver's license 2 times; once, before I picked up the rental van and once at the Uhaul office. That seems redundant to me. If doing that twice is normal, it should be explained better. Overall, I would say that Uhaul's technology and people training is not at all in sync. Please note that I am just trying to help.

HOLLY FRANSICA B.
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Was charged for a Dolly not requested they had a padlock on the vehicle that was not taken off and so when we left the location we could not open the truck. Wrong key was given just a mess all around

Shen Z.
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Le client n'a pas laissé de commentaire.

JAY L.
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Very courteous and professional. Work to keep me as a customer.

Mustafa K.
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Le client n'a pas laissé de commentaire.

BROCK L.
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My comment has to do with the truck I rented. I felt that the rear bumper could be more user friendly. My task included climbing into and out of the bed of the truck and the bumper has a very small footprint exposed when the tailgate is down. I feel it could easily have slipped, or missed the step and fallen. I didn't, but I felt it was something that could easily happen to someone not familiar with pickups, or was in a hurry.

JENNIFER ANN E.
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Le client n'a pas laissé de commentaire.

TAYLOR E.
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Originally had a reservation for a 26" - changed to a 20". However, I believe on the original reservation - I had the ability to return the truck before the close of business the next day, but on the new reservation it was changed to 11am, and I was not notified of this. Consequently I was charged an extra $60 for a full day when I really was only a few hours over the return time. I would like a full/Partial refund of this amount as it was not communicated and not applicable to a full day.

JOSEPH G.
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Very quick and efficient service. I had messed up my online reservation and the associate inside helped me and had me in a truck very quick.

KODY J.
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Julie was fantastic!

JENNIFER I.
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Le client n'a pas laissé de commentaire.

ATHENA B.
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Le client n'a pas laissé de commentaire.

Erik H.
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Le client n'a pas laissé de commentaire.

Lucas D.
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Le client n'a pas laissé de commentaire.

Nita K.
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Le client n'a pas laissé de commentaire.

ERIC WAYNE M.
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Le client n'a pas laissé de commentaire.

Nicholas W.
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Le client n'a pas laissé de commentaire.

William S.
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The actual pickup location (8710 Burnet Rd in Austin, TX) was actually fine, except they did not put the dolly and furniture pads that I had reserved in the truck, so I did not have those needed items when I moved, but they were very helpful and reversed those charges afterward. The original pickup location on the reservation (4021 N Interstate 35 in Austin, TX) did not have the equipment that I reserved. They sent me to the other location (Burnet Rd) to get it. Since this was a one-way rental, I had rented a car to drop off near the original pickup location, so I ended up having to take an Uber from the rental car dropoff location to the new pickup location, which cost me an additional $30.

DOUGLAS B.
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Le client n'a pas laissé de commentaire.

Keith H.
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Le client n'a pas laissé de commentaire.

DOUGLAS L.
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Le client n'a pas laissé de commentaire.

Scott M.
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Le client n'a pas laissé de commentaire.

Chia C.
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Le client n'a pas laissé de commentaire.

MICHAEL L.
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Le client n'a pas laissé de commentaire.

Randall B.
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Le client n'a pas laissé de commentaire.

Jason L. | Expérience générale |
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My experience with the Burnet storage Uhaul was outstanding. I believe the staff to be most helpful. And the facility was safe, secure, and accessible when I needed it to be. Thank you for a great experience.

PETER S.
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Extremely satisfied.

CATHERINE GIBSON M.
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Le client n'a pas laissé de commentaire.

XENIA C.
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Le client n'a pas laissé de commentaire.

Maureen K.
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Le client n'a pas laissé de commentaire.

TONI M.
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Let customer know they need to be at the location when doing the return to be able to scan bar code and show them where the box to put keys in incase they decide later to return after hours.

Thomas M.
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Le client n'a pas laissé de commentaire.

RHONDA J.
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Le client n'a pas laissé de commentaire.

Karis Q.
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Le client n'a pas laissé de commentaire.

Cameron B.
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Le client n'a pas laissé de commentaire.

Dale S.
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Le client n'a pas laissé de commentaire.

JEFFREY S.
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Le client n'a pas laissé de commentaire.

Rudy I.
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Le client n'a pas laissé de commentaire.

DALLAS C.
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This location was busy but when we were attended we were treated very well. Everything was explained well. The van we rented was great. Julia was very professional.

RACHAEL K. | Premières impressions |
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Norbell was gracious and accommodating and worked expertly with me to fulfil my business objectives with uhaul. He is a great manager!

JOHN J.
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Le client n'a pas laissé de commentaire.

DON B.
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Le client n'a pas laissé de commentaire.

Johnny P.
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Le client n'a pas laissé de commentaire.

JEAN H.
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Better/more help at return

JIMMY H.
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Le client n'a pas laissé de commentaire.

DEBORAH R.
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Excellent and prompt service. Staff was friendly and very accommodating.

KATHRYN R.
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Jessie was the expert tow hitch attachment guy and great to talk to and help me make the decision to get one. Mason was excellent as initial person to help answer my initial questions about getting a Uhaul. Norvelle the manager was excellent and helpful rescheduling an appointment time and with hooking up the Uhaul. I have other Uhaul's by my house about 10 miles away. But my intuition led me to use this one because of its location and that it is always busy. And I've been treated exceptionally well at every point. This will be my store for future needs. Thank you!

ROBERT G.
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The staff was friendly, professional and on time. Great Service!

GRANT H.
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Le client n'a pas laissé de commentaire.

ARTHUR W.
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Charged me $20 as an after hours fee. I unhitched trailer myself as I have done many other times on Christmas day

JAVIER H.
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Customer service was beyond horrible and unacceptable. I have no idea how she can have a customer service job. I got charged more than double for my rental and still had to deal with their attitude. Will never use uhaul and will never recommend to go to any uhaul. By far the worst experience I had ever had as a customer at any place. Terrible place.

DAVIT K.
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Extremely satisfied with the customer service received.

JOHN C.
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Great communication and customer service. Price is reasonable, thank you!

Trent W.
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The website made online check-in perfectly easy

Paula H.
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Great service! Thanks!

JAMES E.
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Le client n'a pas laissé de commentaire.

BARNA K.
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The manager at 8710 Burnett Rd is an amazingly professional, gracious gentleman. I hope U-Haul appreciates his dedication to his customers

SUNG L.
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Le client n'a pas laissé de commentaire.

Vu D.
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Le client n'a pas laissé de commentaire.

JULIANNE D.
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Le client n'a pas laissé de commentaire.

HAROVEL W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

patricia r. | Expérience générale |
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Staff is friendly and professional. I had some issues and the Norvell the general manager addressed immediately and insured all was resolved. I would recommend to anyone needing storage.

Oluwacope K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Hooman s. | Expérience générale |
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Staff were helpfull and friendly. Great experience overall.

Martha M. | Expérience générale |
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it was very dusty and upstairs where my storage unit was super hot. It doesn't have elevator nor ramps to get upstairs which made it super hard to get things in and out very hard.

Brad W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

James C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Valeria D. | Premières impressions |
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Moving is stressful but my experience with uhaul was the worst. They made so many mistakes and still do! It’s ridiculous.

JOHN N. | Premières impressions |
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Stella was very courteous and professional. A pleasure doing business with her.

Kenneth C. | Expérience générale |
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Excellent service.

Cynthia A. | Premières impressions |
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Norvell helped the whole way through. I could not have asked for a more understanding and patient person to help me with my moving and storage needs. Thank You

Derek R. | Expérience générale |
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roaches in the second floor and staff had no interest at addressing that roach infestation

James C. | Premières impressions |
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The staff here are super friendly and helpful, and the manager, Mr. Eutsey, really was very accommodating. They helped my move-in go as smooth as possible. Thanks!

Tommy H. | Expérience générale |
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So much better than customer service we did not receive at location by UT!

Garret P. | Expérience générale |
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Very friendly staff

Ralph G. | Expérience générale |
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I’d recommend using a U-Haul place away from the university and this one is just far enough away to avoid the year moving craziness for the students moving in.

Ana T. | Online Move In |
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I believe the young mans name was Mason who checked me in. He was very courteous and helpful, went as far as to switch me to a unit closer to the stairs so I wouldn’t have to move my things as far! He also has a great memory!

Tameka o. | Premières impressions |
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Le client n'a pas laissé de commentaire.

john v. | Premières impressions |
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The staff was helpful and assisted with unloading via their forklift.

marlenne m. | Online Move In |
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Great Staff

austin v. | Expérience générale |
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Good rates and options

Garret P. | Premières impressions |
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Norvell was very friendly and helpful.

David A. | Expérience générale |
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They didn't understand about the financial problems people are having during this pandemic. They really didn't care. I moved my stuff out of storage and they didn't even give me a pro rate price for 1/2 a month which is very unprofessional

KATERINA R. | Expérience générale |
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The store mánager Sean are a phenomenal group of professional, highly recommend all there services

Katherine C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JESSICA B. | Premières impressions |
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Super friendly staff, very helpful both times I've been in so far. It makes a difference having good customer service at a place I will be returning back to for some time to come!

Bobby C. | Premières impressions |
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Mr. McMullen (Gm) and Mason CSR, and Black young girl CSR was excellent //. and very helpful....Best in Austin....

Jeffrey S. | Expérience générale |
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Sean and his team are always great. This is my third time as a client.

Kenneth C. | Premières impressions |
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The welcome was great. The staff was very knowledgeable in assisting me.

Audrey C. | Premières impressions |
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Exceptional service! Simone is AMAZING!

Brad W. | Premières impressions |
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Knowledgeable and helpful staff.

john s. | Premières impressions |
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The computer time really slowed down the process. The older hand written records were faster. ;-)

Jennifer F. | Expérience générale |
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10/10 Only issue is lack of elevator which made for some creative carrying when I first brought my storage in, but by no fault of their own. Definitely would recommend

Shirley M. | Expérience générale |
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I was 100% pleased with this U-Haul business. The manager and staff were wonderfully helpful and friendly. It is a well-run operation with expertise for all your storage and moving needs. GREAT PEOPLE

Terese F. | Expérience générale |
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Every staff member is professional, friendly and helpful. I was almost sorry i cleaned out my storage room because I enjoy visiting the property! Special thanks to Simone.

marc l. | Expérience générale |
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large slide door never really appeared to be open when i came during regular hours. I paid extra for after hours access and did not expect them to open then.

Angelo M. | Expérience générale |
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Great service

Angelo M. | Premières impressions |
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Very friendly and great service!

Michelle C. | Expérience générale |
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Would definitely rent a U-Box for my next move.

robert l. | Premières impressions |
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A smooth and pleasant experience!

ruggero law firn p. | Expérience générale |
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They made it very easy throughout process.

renee k. | Expérience générale |
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Beware this location will take your payment out of your account without your permission.

Barbara W. | Expérience générale |
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All staff was very helpful and friendly

Brenda D. | Expérience générale |
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My only concern was the fact that there is no elevator it was a little difficult to bring the stuff up to the second floor.

Michael J. | Expérience générale |
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The whole Staff at this location is superior!! Their help and professionalism during my stressful days was extremely appreciated!! Sincerely, Michael Jackson

joe d. | Réservation |
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Courtney was efficient, knowledgeabe and polire. Thx !

Bill W. | Expérience générale |
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Thank you.

chris b. | Expérience générale |
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Very old facility. Interior storage unit hallways were tight and difficult to get anything of size in to the unit. Staff was extremely helpful and friendly though.

MICHELLE H. | Expérience générale |
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Everything was great until I had 3 large boxes full of mouse droppings and things chewed upon of which there was no food stored in the storage room . Such an awful feeling not to know what was clean!

CARLA C. | Expérience générale |
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The staff were helpful, but the storage unit facility was not cool, the temperature read 94 degrees, but the thermostat was set to 72. Had to find another location that was really climate controlled

Christopher R. | Expérience générale |
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it was great

BENNY F. | Expérience générale |
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Had a run in with one of the shop guys . There are no signs for employee parking and storage parking. It was handled by the it was very nice. The storage room always seemed warmer than they said.

JANE M. | Expérience générale |
Évaluation :

I finally cleaned out and gave up the storage unit that my mother had for years. The staff was always nice and the place was safe and secure. I rented a truck and that was easy too. Thanks!

PAT F. | Expérience générale |
Évaluation :

*Mice and bugs in controlled climate unit. *Comment-UHaul might consider reimbursing prorated rental rate in at least weekly increments, esp if unit rented and receiving "double" rental rate!

Non reviews have been submitted for this location.

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