Évaluations des clients U-Haul Moving & Storage at Business Ave II

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Business Ave II

Cote générale :

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JAMES L H.
Évaluation :

Excellent service and equipment" worked very well

George B.
Évaluation :

I took my vehicle in to have a trailer hitch installed. When I picked up my vehicle that evening it was dark and did not inspect it as I should have. The vehicle sat for the next day and when I drove it the following day I discovered numerous scratches around the rear taillights. I immediately drove it to the store where the manager denied it had been damaged by his employee. A subsequent claim to their insurance company was denied for the same reason. Lesson learned and they will never see me in any of their stores again.

DARREN M F.
Évaluation :

Car transporter was not clean but with New York weather it's expected

David S.
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Le client n'a pas laissé de commentaire.

Josiah D.
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Le client n'a pas laissé de commentaire.

dennis N.
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Le client n'a pas laissé de commentaire.

James C.
Évaluation :

Nothing, the guy at the counter was great, quick and very nice. He was also there upon return. I could not have asked for any better servce. The trailer was good quality in perfect shape. Overall very easy to rent from in Cicero

WILLIAMANTHONY J M.
Évaluation :

The 5x8 enclosed trailer was incredibly beat up and old - was made clear that I was given this one because I had a one way rental. I guess a way to get rid of it. Right turn signal didn't work, I told worker b4 leaving lot, he shimmied it so that it turned on & said it's a new bulb, wasn't working 15 minutes later. Clearly the socket was bad but they didn't care. I was worried during my 350 mile trip that without both turn signals I might have an issue. I'm never impressed with the quality of staff I encounter at any UHaul.

HUDASIRAGELDIN S.
Évaluation :

Everyone was very nice and had very clear instructions

Scott L.
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Le client n'a pas laissé de commentaire.

Patrick M.
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Le client n'a pas laissé de commentaire.

Mary Laurie G.
Évaluation :

Female manager is very rude.

Ella S.
Évaluation :

Everything was ok except that I reserved my truck to be picked up at one location and I had to pick up my truck from a location that was farther away and all you guys gave me was 10.00 dollars off my bill. I think it should have been more because I only excepted to drive a little over 60 miles not 80 some odd miles..

DARRINRICHARD O.
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Le client n'a pas laissé de commentaire.

Stanley K.
Évaluation :

after hours drop off could be modified so a nonsmart phone ccould be used.

CHRISTOPHER B.
Évaluation :

I attempted to scan my driver license with my phone and it did not work. The waiting icon spun endlessly. I was using a Samsung Note10 phone. I also attempted to do the on-line return of my truck. When I scanned the barcode on the side of the building your web site did not accept the picture. Instead it repeatedly asked me to scan the barcode. These electronic features will be cool and really simplify renting a vehicle - once they work.

Chantelle D.
Évaluation :

Le client n'a pas laissé de commentaire.

Alex W.
Évaluation :

Just let people know that the verification link at pick up to verify the fuel and mileage will be texted immediately to fill out. Otherwise it was fantastic. Thanks!

ERIN M V.
Évaluation :

Alesha was excellent!! VERY impressed with informative personality! Great job Alesha!

OSCAR M P.
Évaluation :

Le client n'a pas laissé de commentaire.

john M.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael T.
Évaluation :

The guy behind the desk didn't talk to me at all when I went to return the rental, pretty unprofessional.

HECTOR S.
Évaluation :

Great customer service

Paul G.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT RYAN S.
Évaluation :

Employee were great. Girl at front desk explained everything througly and clearly. returning truck (check back 230 pm) when returning very clear on charges and very pleased with both pick up and drop off people

Sheri B. | Expérience générale |
Évaluation :

Uhaul needs to provide better weather resistant locks if they they insist customers must use their equipment. Locks will freeze in the harsh weather , making it impossible to access storage unit. Keys for the locks are even worse, not durable at all.

WILLIAM RAYMOND T.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIC EDWARD S.
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Le client n'a pas laissé de commentaire.

mary P.
Évaluation :

The gentleman was extremely nice and helpful..

GEORGELOUIS G.
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Le client n'a pas laissé de commentaire.

SHAMMI C C.
Évaluation :

Easy peesie

Sharon H.
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Le client n'a pas laissé de commentaire.

Sara C.
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Quick pick up and drop off process and the staff is very nice.

carl W.
Évaluation :

Le client n'a pas laissé de commentaire.

Skylar C.
Évaluation :

Le client n'a pas laissé de commentaire.

Casie B.
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Le client n'a pas laissé de commentaire.

Albert B.
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Le client n'a pas laissé de commentaire.

dennis D.
Évaluation :

Thanks for your service! Merry Christmas!

Marc L.
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Le client n'a pas laissé de commentaire.

Timothy W.
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Le client n'a pas laissé de commentaire.

Joe D.
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Le client n'a pas laissé de commentaire.

David G.
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Le client n'a pas laissé de commentaire.

Brian M.
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I can not think of anything. Just keep up the good work and thank you for being there with items that I've needed on time.

Steven M.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH L L.
Évaluation :

Le client n'a pas laissé de commentaire.

danielle s. | Expérience générale |
Évaluation :

Moving is so stressful, but the staff at this location were wonderful to work with. I highly recommend this location. The facility is clean and well maintained. The have a great selection of moving supplies in stock. The staff is friendly and helpful. A++

Marty S.
Évaluation :

Le client n'a pas laissé de commentaire.

Rena H. | Premières impressions |
Évaluation :

Alesha Mowers was super nice and very informative. I felt like she went above and beyond to make me feel at ease and fully taken care of. I didn't have any questions because she answered any before I could ask. It's always a nice to interact with someone like her. I even arrived right before closing and usually people get annoyed with that because they're ready to go home and be done with their shift but she was happy and helpful and even made me laugh at times. I left there feeling better then I did when I arrived. Moving is stressful and having to store my things while im in-between places with my lease at one place ending 30 days before my new one starts... she someone how made all that stress just disappear. Im always very thankful for people like her. A gem. Everyone at that location was just so friendly. Thank you for hiring employees like those.

Christina S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark R.
Évaluation :

Everything was perfect, thanks to the staff.

Glenn L.
Évaluation :

all was good, thanks

Jonathon B.
Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN WILLIAM C.
Évaluation :

The van smelled of smoke and the driver seat and passenger seat were pretty nasty. We had to use our disinfected wipes to ensure it was safe.

Jeremiah S.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel M.
Évaluation :

Resevered equipment not available when I arrived ,none at second place you sent me to. Endured smoke being blown in my face while second place tried to figure out your computer system. Last place in Cicero had the equipment and was decent.

Robert J.
Évaluation :

Service was excellent. The customer representative listened carefully to what I said and reimbursed us for unused accessories.

Christina S. | Premières impressions |
Évaluation :

Super awesome staff!

Donna K.
Évaluation :

All good for me

Jacqueline G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mike C.
Évaluation :

Le client n'a pas laissé de commentaire.

dennis P.
Évaluation :

Le client n'a pas laissé de commentaire.

Viktor Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Noah S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin C.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven M.
Évaluation :

Le client n'a pas laissé de commentaire.

Romaine D.
Évaluation :

I stopped by this Brewerton Road location to rent a 15' truck for a Saturday. Was told they didn't have one but another location close by (Taft Road) had one and they made the reservation for me. When I received my email confirmation the reservation was not made for Taft Road at all but for Thompson Drive - not close at all. Had a terrible time getting anyone to answer the phone. Finally got someone at Thompson Road who said he cancelled my reservation. 3 hours later I received an email confirmation for Taft Road! What a cluster. After several phone calls finally got someone who told me I had no reservation but couldn't explain why I got the confirmation. She sent me a confirmation of the cancellation. Your online process needs some work. I eventually was able to get a crew together for Friday and rented a truck from my original location on Brewerton Road. I used the truck for a total of 2 hours. Cost me $72.00 and a lot of frustration.

Melissa N.
Évaluation :

I reserved a truck a week in advance, then had customer service call me the day before my reservation to tell me that my truck is no longer available and if I need one that size, I would of had to drive 120 miles out of my way to get it. BS I would never recommend them

MARKA P.
Évaluation :

Very Accommodating

ben H.
Évaluation :

Le client n'a pas laissé de commentaire.

James O.
Évaluation :

I have always had great service at this location.

danielle s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

danielle S.
Évaluation :

Le client n'a pas laissé de commentaire.

desiree M.
Évaluation :

Le client n'a pas laissé de commentaire.

LISA MARIE S.
Évaluation :

43.00 was the total for the renting of an advertised 19.99 van . I was not happy about that and most likely will not use the location for any rentals

Kayla O.
Évaluation :

Le client n'a pas laissé de commentaire.

Timur V.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel D.
Évaluation :

Highly recommend this location to anyone who wants to move locally. They work with you if you have a problem

Ibrahim A.
Évaluation :

Le client n'a pas laissé de commentaire.

Lee W.
Évaluation :

Trying to return the vehicle after hours using the computer was beyond frustrating. I spent 45 minutes trying to follow the instructions and I finally gave up feeling drained and upset. My family at home was worried, wondering what had happened to me. My experience up until that moment was steller. Too bad it had such a disturbing ending!

HOLLY G. | Premières impressions |
Évaluation :

Will not go anywhere else, I will travel the extra time just to go to the Cicero N.Y. location.

Randy K.
Évaluation :

Le client n'a pas laissé de commentaire.

CRYSTAL S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN M H.
Évaluation :

was a hole in roof called to let them know put tape over iit but all in all it went well

Joseph M.
Évaluation :

Le client n'a pas laissé de commentaire.

Gerard G.
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Le client n'a pas laissé de commentaire.

ANTOINESHA CHEMI H.
Évaluation :

Nothing at the moment

Danielle M.
Évaluation :

Le client n'a pas laissé de commentaire.

JIEM ALEXANDER N.
Évaluation :

Le client n'a pas laissé de commentaire.

BRANDON WESLEY C.
Évaluation :

Mr. Burke did a fantastic job in the reservation process and was extremely knowledgeable in answering my questions about the vehicle transport and pricing and time constraints! I genuinely appreciate his flexibility and knowledge in helping me make the most of rental and keeping it a smooth and easy process!!!! Thank you Nick for your expertise and knowledge!!!!

FRANCOIS N. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

DIANA S.
Évaluation :

Le client n'a pas laissé de commentaire.

DONALD G M.
Évaluation :

Best customer service I have ever seen.

PAUL JAMES A.
Évaluation :

All went smooth and easy. Rep was very helpful.

John L.
Évaluation :

Nothing at all. Everything went smoothly and the staff here are great.

BRUCE B. | Premières impressions |
Évaluation :

My storage rent never went up. I regret moving out of Cicero but I did.

Devin W.
Évaluation :

Great customer service. Friendly and helpful. Highly recommend!

Edward W.
Évaluation :

Le client n'a pas laissé de commentaire.

JACQUELYN ROCHEL M.
Évaluation :

Just what I needed and the equipment was readily available.

Gary G.
Évaluation :

A young pleasant gentleman greeted us in the parking lot, detached the trailer and we were on our way within a few minutes. VERY pleased with the service at this facility.

Michael M.
Évaluation :

The trailer was not the right size I requested and I had to drive out of my way to get it

Matt S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Adam L.
Évaluation :

Le client n'a pas laissé de commentaire.

William E.
Évaluation :

Le client n'a pas laissé de commentaire.

Alicia S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeanette K.
Évaluation :

Le client n'a pas laissé de commentaire.

BARBARAL L.
Évaluation :

Le client n'a pas laissé de commentaire.

sherrie Y.
Évaluation :

Not a thing. Excellent customer service from beginning to end. Excellent experience. Thank you.

Linda L.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

robert M.
Évaluation :

Le client n'a pas laissé de commentaire.

thomas r C.
Évaluation :

Le client n'a pas laissé de commentaire.

Carl B.
Évaluation :

Everything went well.

Robert R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Clarence S. | Premières impressions |
Évaluation :

Very helpful staff

Judy W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

judy b. | Expérience générale |
Évaluation :

I would use again,close,cleanand dry,price is right

Tosh D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JOAN A. | Expérience générale |
Évaluation :

Very narrow access to the units themselves. Gate was moved after the facility was rented so made it very difficult to bring larger trucks into many parts of the facility. Only certain areas had good access.

HOLLY G. | Expérience générale |
Évaluation :

Very professional an ready to assist as soon. As you walk in the door. Great fast service. The best....

RICHARD L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Noah J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

mary g. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Nelly V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ANNA C. | Expérience générale |
Évaluation :

An abandoned storage unit was switched over to my name just because I was an authorized user. I find that to be absurd and have no clue why such a huge decision would have been made.

JON/Romana C. | Premières impressions |
Évaluation :

Staff was very friendly and thorough

robert H. | Expérience générale |
Évaluation :

Very professional

Brenda G. | Expérience générale |
Évaluation :

The Staff were amazing and the experience was very pleasant . thank you

Joe R. | Expérience générale |
Évaluation :

Terrible customer service never will go back

SURFACE F. | Expérience générale |
Évaluation :

Great facility

Joyce/William G. | Expérience générale |
Évaluation :

Easy to rent great ppl

Isatou S. | Expérience générale |
Évaluation :

Clothes had a bad smell. Shoes grew mold.

cindi p. | Expérience générale |
Évaluation :

our unit was invaded by mice, which left their corn kernels and droppings all over my daughter's contents. UHaulstaff referred me directly to insurance company. Headache I dont have time for.

RICHARD T. | Expérience générale |
Évaluation :

none

Susan a. | Premières impressions |
Évaluation :

Wonderful very helpful

Karen/James C. | Expérience générale |
Évaluation :

I was paying for 24/7 security and key card access to a gate that never got installed even after 3 months. Despite this unit being in Syracuse, there was no salting and poor plowing. Excellent staff

Marie T. | Expérience générale |
Évaluation :

Need to make access available for FREE AND at ALL times 24/7 people have work school and emergencies and need to do things at their storage at all different times of the day and the week! Thank you

LUIS C. | Expérience générale |
Évaluation :

awsome pp....

Jessie H. | Premières impressions |
Évaluation :

Everything went well. Customer service was excellent and appreciated!

joe t. | Expérience générale |
Évaluation :

Everything went really smooth.

Larry L. | Expérience générale |
Évaluation :

Great staff

kristie f. | Expérience générale |
Évaluation :

I would suggest salting the storage driveways as I and my nephew slipped a couple of times falling when emptying the unit. The driveways were sheets of ice. Very dangerous. I hurt my myself falling.

Shanica E. | Premières impressions |
Évaluation :

na

Carol S. | Premières impressions |
Évaluation :

Everything went very smoothly. The employee was very efficient and knowledgeable.

Larry L. | Premières impressions |
Évaluation :

The employees in Cicero were first rate. They went the extra mile to make sure i wasnt all stressed out. Great team!

Matthew K. | Expérience générale |
Évaluation :

Mice in the storage facility

David & Angie S. | Expérience générale |
Évaluation :

Convenient, clean and secure. Staff is very professional and glad to have you business. Highly recommend for your moving or storage needs.

Kenneth L. | Expérience générale |
Évaluation :

Staff was extremely helpful and nice.

CJ W. | Expérience générale |
Évaluation :

The unit was in great shape and the staff was excellent. Only needed the unit for a few months and it did the job well.

KELLY R. | Expérience générale |
Évaluation :

Very pleased!!

Alfrendo T. | Expérience générale |
Évaluation :

When it comes to moving it's never fun, this U-Haul site contributed to a smooth worry free experience. I thank you for that.

COLEEN N. | Expérience générale |
Évaluation :

Roomy, clean and accessible not to mention affordable. Fast move in and out. Absolutely will recommend their facility

pamela m. | Expérience générale |
Évaluation :

The employees were very helpful and I did not have to wait at all

JACKIE B. | Expérience générale |
Évaluation :

I love the staff! Aleasha is a life saver and the staff in amazing. When needed I'll be back. My only complaint is finding out that a mouse lived in a boot of mine and helped himself to some string.

George F. | Expérience générale |
Évaluation :

Great place to go if you are moving or need storage. Very helpful with lots of assistance available. Plan as far ahead as possible because when you are good, you are also very busy.

betty a. | Expérience générale |
Évaluation :

Staff was extremely helpful and accommodating!

Curtis W. | Réservation |
Évaluation :

Got there first thing in the morning and they were quick and professional in getting me set up with a new unit and checking in my trailer! Great experience!

Jacqueline L. | Réservation |
Évaluation :

The manager is very helpful and friendly. I was unaware of the size for my needs. She was very helpful and informative.My experience with the representatives at Cicero Ny location is always Great,

nahideh c. | Réservation |
Évaluation :

I would recommend anyone to use U-haul for moving anything especially their storage units. Best deal I ever got and customer service was excellent. Thank you.

Peter S. | Expérience générale |
Évaluation :

Very well kept. And clean. But as an incentive to storage users. Uhaul should offer discount rates on truck rentals to its storage patrons

John K. | Expérience générale |
Évaluation :

Nothing but problems from start to finish

Tammy R. | Expérience générale |
Évaluation :

The customer service care was amazing, the workers was very kind and thoughtful and understanding.. I love coming to business like that...

Tyler J. | Expérience générale |
Évaluation :

Staff very helpful and went above and beyond in helping with the equipment needed

Non reviews have been submitted for this location.

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