Évaluations des clients U-Haul Moving & Storage at Business Ave II

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Business Ave II

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Colleen V. le

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Le client n'a pas laissé de commentaire.

Brenda G. le

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The Staff were amazing and the experience was very pleasant . thank you

Joe R. le

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Terrible customer service never will go back

Michael T. le

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Le client n'a pas laissé de commentaire.

Pamela O. le

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Le client n'a pas laissé de commentaire.

david P. le

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Le client n'a pas laissé de commentaire.

Judith S. le

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Everything was great as always. Staff was professional,friendly,and helpful

Romona S. le

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Le client n'a pas laissé de commentaire.

Thomas K. le

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No changes

Victor P. le

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Good experience,I have no complaints.

TONJA F. le

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The storage unit has mice in it. Called in the middle of December and they said would have maintenance call me the next morning. Waited 2 days still no call. So I called the same number back and I guess this lady said she's not in the same state what is she going to do about it. So I went and got all my stuff our before the due date. When I got there all my stuff had mice crap all over it. Most of my stuff is just a few months old. So I would never tell anyone to put there stuff in storage there.

Kathryn F. le

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Le client n'a pas laissé de commentaire.

Timothy P. le

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Le client n'a pas laissé de commentaire.

Leslie G. le

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Le client n'a pas laissé de commentaire.

Jenny A. le

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My family has used U-Haul a few times this year from different locations (this one twice) and I must say, this location is the best one I’ve been to. The staff is professional, friendly, and efficient. The equipment and facilities are clean and neat. It appears to be consistently this way so if I’m in need of equipment in the coming year, I’ll go out of my way to use the Brewerton Rd location. Many thanks!

Dominick Q. le

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Le client n'a pas laissé de commentaire.

Victoria H. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

debby M. le

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Le client n'a pas laissé de commentaire.

Kurtiss W. le

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The self check in and check out was a major hassle and caused a lot of problems I had to find ways to sort out. I'll avoid uhaul in the future where possible.

Anthony C. le

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Booked a 20’ truck 2 miles from my house. I got a call they only had a 17’ truck over 15 miles from my house. We were Also told it had to be back by 5 when we didn’t even pick up until almost 11. We should not have to pay the mileage to go to a different store because they didn’t have what we paid for. Also paid online then went to pick up And got told we had to do credit card info all over again!! Not happy!!!

Amy F. le

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Le client n'a pas laissé de commentaire.

Brenda G. le

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Le client n'a pas laissé de commentaire.

Steph H. le

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The trailer leaked massively. We had standing water on our belongings upon arrival and were told too bad we don’t promise dry trailers when we dropped off and asked for help. We drove 1500 miles and about 80% of it in the rain and our stuff is ruined.

Gary S. le

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Thank you, very easy to pick up and drop off.

John S. le

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Although Phil was helpful and courteous, the inside of the trailer smelled like urine and feces and the back bracket inside the trailer was broken.

Mark B. le

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Le client n'a pas laissé de commentaire.

James H. le

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Everything was fine. When I went to pick up - the gentleman was friendly and courteous. Quite busy there though and he was the only one - so it took a bit longer than I was hoping. Check out - did on line. Good thing I know how to do that and/or have someone to help. I can't imagine my dad trying to do that on his flip phone. There's gotta be another alternative for those who are technologically impaired. Rented the furniture blankets for $5.00. Never used them. Was hoping I'd get a refund. Used the dolly. That was great. Thought it came with the rental. Didn't see on the contract or the dolly that it was $7.00 a day to rent. Had I known - I probably just would have bought one. Overall though - about what I expected.

Mike G. le

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Le client n'a pas laissé de commentaire.

Bernard G. le

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Everything was great. Staff friendly and very helpful. Truck was clean and ready. Check in and return was easy.

Bryan C. le

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Fix your website for after hours drop off

Ezat S. le

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Very old trucks ,most of them have mechanical problems but Cicero store still renting them even I complain the issues .

Ashleigh B. le

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We were told that we wouldn’t be charged for the furniture pads that we did not use or the dolly that we did use and still were. Also over the phone I was told I could add someone to pick up the truck and drive and that my same card would he charged because it was on file and they made him switch it to his card. Other than that the truck worked well.

Eric M. le

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Le client n'a pas laissé de commentaire.

David R. le

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Le client n'a pas laissé de commentaire.

Darrin O. le

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Truck had service lights for Stabilitrak and Traction Control come in after 3 miles. No windshield washer fluid and windshield wiper make NO CONTACT with Windsor above 40 mph.

Megan W. le

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Le client n'a pas laissé de commentaire.

Jamie L. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Computer froze and had to re scan my license, waited longer than I should have. Would have used central square location if they had the vehicle transport I needed.

Richard P. le

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Had NO problems at all. Everything went very smooth with the rental. Led I could have kept the truck for 24 hr.s if I had wanted for same price.

David S. le

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Le client n'a pas laissé de commentaire.

Nicholas M. le

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Le client n'a pas laissé de commentaire.

Gary F. le

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Le client n'a pas laissé de commentaire.

SURFACE F. le

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Great facility

tiffany S. le

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Le client n'a pas laissé de commentaire.

Jacqueline L. le

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Le client n'a pas laissé de commentaire.

Miachel K. le

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Le client n'a pas laissé de commentaire.

Bryan L. le

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Le client n'a pas laissé de commentaire.

Stanley G. le

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Le client n'a pas laissé de commentaire.

Charles W. le

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Build more cheap storage. I got the last 5x10 unit.

Susan R. le

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This was a great experience. No waiting renting or returning

Barbara B. le

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Le client n'a pas laissé de commentaire.

Monica H. le

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You should tell people about the $21 and some change fee for after hour drop offs !!!!

Kevin C. le

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Le client n'a pas laissé de commentaire.

Margaret R. le

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rude employees

Brenda B. le

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Le client n'a pas laissé de commentaire.

matthew S. le

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dont ask. it was awful . because another family member owed uhaul money prior,,, not to my knowledge,, they wouldnt approve my truck . i have rented so many trucks from u and have a clean slate ,,, how can u dog me for something someone else created?? i waited a very long time prior on the phone then picking up the truck i couldnt get it. had to bring my grandson into the equation just to get my truck. BAD business!!!

C B. le

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The staff here was really nice and took good care of us.

Brianne P. le

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Le client n'a pas laissé de commentaire.

Brandia P. le

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Le client n'a pas laissé de commentaire.

Stephen D. le

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Allow 2 payments. If a customer has a voucher certificate and it's less then the product or service allow 2 payments. Otherwise this turns into a waste of their time. In this case, the Uhaul representative was extremely kind, polite and courteous and greatly assisted an adequate resolution. Thanks

Becky H. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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My only issue with rental was the location was changed from my original pickup location and I was not informed via text or email.

Jason H. le

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Aleasha did a great job helping me, the trailer was very easy to use too. Great help, product, and price

Edward P. le

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Le client n'a pas laissé de commentaire.

Kenneth R. le

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Le client n'a pas laissé de commentaire.

Carol S. le

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Le client n'a pas laissé de commentaire.

Casey R. le

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U-Haul should walk around vehicle with you to verify there is no damage to vehicle before you leave property

David C. le

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The location did fine-- the online process was not good. They reserved me a trailer at the location that did not have one available. Fortunately they did have a smaller trailer that I was able to use but it was definitely not what I reserved or expected. Hats off to the location for getting me something that worked but thumbs down for on line

Jim O. le

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The U-Haul app has way to many steps

William H. le

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It was all good!

Patricia F. le

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The local stores need to answer the telephone. Both locations I called rolled to the call center no matter the time of day. I thought I was talking to one store and it turned out to be another. The call center booked me at Cicero rather than North Syracuse, where I had called. The people in both stores were pleasant and courteous.

Steve S. le

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Le client n'a pas laissé de commentaire.

JOSEPH E. le

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GREAT STAFF!!!!

R J T. le

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Le client n'a pas laissé de commentaire.

danielle H. le

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Customer call center needs to better handle reservations with quoted prices and then having a different price more expensive when we show up to pick rental up. Very disappointed. It was neither facilitys fault where I picked up and dropped off. It was the customer service rep.

Thomas D. le

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Le client n'a pas laissé de commentaire.

Edward R. le

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Very nice people and great service!

Kent T. le

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I have been trying to do a business account to help lower cost since we are starting to rent more often and have not heard anything as of yet. Do you offer please let me know for other rentals do and would rather stick with U-Haul

John R. le

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Le client n'a pas laissé de commentaire.

R J T. le

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Le client n'a pas laissé de commentaire.

Rob B. le

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Le client n'a pas laissé de commentaire.

Raphael S. le

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Service was a little slow due to the fact that there was only one person at at time of pick up and three customers.But he took care of all of us as soon as possible.

James W. le

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Le client n'a pas laissé de commentaire.

Patricia G. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Le client n'a pas laissé de commentaire.

Samuel S. le

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Have the equipment reserved at the location requested and not require client to drive 20 minutes to a different location to get it.

lisa marie C. le

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Le client n'a pas laissé de commentaire.

Jeffrey W. le

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Le client n'a pas laissé de commentaire.

William L. le

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After arriving that the drop off location and driving the van a total of 17 miles. The vehicle was checked in by very friendly agents. All things were in order. I went into the office to get info on the price change and was told of the "one way" charge difference. Good customer service, but a little to late.

Stephen B. le

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This was not the location I chose when I reserved the trailer, and was inconvenient for me.

Caroline I. le

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Price for the pickup vs $19.99 van. Pickup should be cheaper

Jayme F. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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The staff was polite, flexible and very accommodating.

Roy H. le

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Had a long wait to pick up trailer because only 1 person was on duty during lunch time hours.

John H. le

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The personnel at this site are very professional, knowledgeable and personable.

Timothy S. le

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Very friendly an customer service !!!

Ron M. le

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Le client n'a pas laissé de commentaire.

Steven M. le

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When we were there during the week, there were two check-in agents attending waiting customers. The wait time are very little. On Saturday however, there was only one agent and a few customers waiting. The agent was very good, courteous, and processed requests as quickly as possible (he also had to "hook" the rental up in the yard with the customer). There were a few people waiting. It would have been nice to see another rental agent and/or someone in the yard hooking up the rental. Maybe they were just short staffed that day. The return rental process went very well and fast. We will certainly rent there again.

James F. le

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Great staff. Vehicle seemed to drift right when driving...told member of the store.

Kenneth R. le

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Excellent customer service!!

Michelle S. le

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Le client n'a pas laissé de commentaire.

Kate B. le

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Very fast service and the food employee who helped me was great.

Joyce/William G. le

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Easy to rent great ppl

Isatou S. le

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Clothes had a bad smell. Shoes grew mold.

cindi p. le

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our unit was invaded by mice, which left their corn kernels and droppings all over my daughter's contents. UHaulstaff referred me directly to insurance company. Headache I dont have time for.

RICHARD T. le

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none

Susan a. le

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Wonderful very helpful

Karen/James C. le

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I was paying for 24/7 security and key card access to a gate that never got installed even after 3 months. Despite this unit being in Syracuse, there was no salting and poor plowing. Excellent staff

Marie T. le

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Need to make access available for FREE AND at ALL times 24/7 people have work school and emergencies and need to do things at their storage at all different times of the day and the week! Thank you

LUIS C. le

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awsome pp....

Jessie H. le

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Everything went well. Customer service was excellent and appreciated!

joe t. le

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Everything went really smooth.

Larry L. le

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Great staff

kristie f. le

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I would suggest salting the storage driveways as I and my nephew slipped a couple of times falling when emptying the unit. The driveways were sheets of ice. Very dangerous. I hurt my myself falling.

Shanica E. le

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na

Carol S. le

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Everything went very smoothly. The employee was very efficient and knowledgeable.

Larry L. le

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The employees in Cicero were first rate. They went the extra mile to make sure i wasnt all stressed out. Great team!

Matthew K. le

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Mice in the storage facility

David & Angie S. le

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Convenient, clean and secure. Staff is very professional and glad to have you business. Highly recommend for your moving or storage needs.

Kenneth L. le

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Staff was extremely helpful and nice.

CJ W. le

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The unit was in great shape and the staff was excellent. Only needed the unit for a few months and it did the job well.

KELLY R. le

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Very pleased!!

Alfrendo T. le

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When it comes to moving it's never fun, this U-Haul site contributed to a smooth worry free experience. I thank you for that.

COLEEN N. le

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Roomy, clean and accessible not to mention affordable. Fast move in and out. Absolutely will recommend their facility

pamela m. le

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The employees were very helpful and I did not have to wait at all

JACKIE B. le

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I love the staff! Aleasha is a life saver and the staff in amazing. When needed I'll be back. My only complaint is finding out that a mouse lived in a boot of mine and helped himself to some string.

George F. le

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Great place to go if you are moving or need storage. Very helpful with lots of assistance available. Plan as far ahead as possible because when you are good, you are also very busy.

betty a. le

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Staff was extremely helpful and accommodating!

Curtis W. le

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Got there first thing in the morning and they were quick and professional in getting me set up with a new unit and checking in my trailer! Great experience!

Jacqueline L. le

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The manager is very helpful and friendly. I was unaware of the size for my needs. She was very helpful and informative.My experience with the representatives at Cicero Ny location is always Great,

nahideh c. le

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I would recommend anyone to use U-haul for moving anything especially their storage units. Best deal I ever got and customer service was excellent. Thank you.

Peter S. le

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Very well kept. And clean. But as an incentive to storage users. Uhaul should offer discount rates on truck rentals to its storage patrons

John K. le

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Nothing but problems from start to finish

Tammy R. le

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The customer service care was amazing, the workers was very kind and thoughtful and understanding.. I love coming to business like that...

Tyler J. le

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Staff very helpful and went above and beyond in helping with the equipment needed