Customer Reviews for U-Haul Moving & Storage at Business Ave II

1473 évaluations

7803 Brewerton Rd   Cicero, NY 13039
(Between Burger King and Pizza Hut)

(315) 849-0923

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(315) 849-0923

7803 Brewerton Rd
Cicero, NY 13039
(Between Burger King and Pizza Hut)

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

laura J. 
Évaluation :
5

The inside of uhaul was really dirty. Not sure if able to clean them but it would be nice.

ANGELA R G. 
Évaluation :
5

Very convenient, easy in-easy out. It was a pleasure doing business with you.

john A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allison H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marisela A.  |  Online Move In 
Évaluation :
5

Voiced concerns about the vehicles mechanical issues and was given the " it is a rental" response. Truck needed and alignment breaks and ran very poorly. Not worth the money at all

Stephen A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles S. 
Évaluation :
4

When I picked out the truck it said there was a ramp, but it didn't.

Gwendolyn H. 
Évaluation :
5

The operation was professional, fast , clean and knowledgeable. A model for all U-hauls.

HENRY ANDREW III M. 
Évaluation :
5

Merci

KATHLEEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew V. 
Évaluation :
4

The staff at the Brewerton Rd facility were helpful and courteous. They could not, however, assist me with correcting the 430 $overcharge error and directed me to call the 800 number for assistance. Waited 44 minutes on hold and then was told to call an 888 number for further assistance. Disappointing and a waste of over an hour of my time.

JAMESRICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy W. 
Évaluation :
5

Entire process was very professional and the employees were very helpful and friendly

Edward D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL EVERARD P. 
Évaluation :
5

The employee was nice and he answered all questions we asked very nice man and he knew what he was talking about

Thomas T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary B. 
Évaluation :
1

Lights were out and the person that assisted us did not tell us or how to use the equipment was very dissatisfied

MARY A S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BILL B. 
Évaluation :
4

Actually have a phone number for customer service where someone answers within 5 minutes! tried calling number given me, tried email, and tried chat. Not one response!!! Very frustrating. Had to drive truck back to pick up point to get help.

Karen H. 
Évaluation :
5

Your staff is right there dealing with a Internet issue but they got us all through there and out in a very short amount of time and they were very very helpful you have a good team there

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGHAN M. 
Évaluation :
5

Aleasha was very helpful, and very pleasant couldn’t of asked for a nicer person!

Michael A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan A. 
Évaluation :
5

Rien

REBECCA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
5

Nick Burke was awesome to work with. Very knowledgeable, friendly, and extremely helpful. A+ experience!

JARED W S. 
Évaluation :
5

Excellent service and equipment" worked very well

JAMES L H. 
Évaluation :
1

I took my vehicle in to have a trailer hitch installed. When I picked up my vehicle that evening it was dark and did not inspect it as I should have. The vehicle sat for the next day and when I drove it the following day I discovered numerous scratches around the rear taillights. I immediately drove it to the store where the manager denied it had been damaged by his employee. A subsequent claim to their insurance company was denied for the same reason. Lesson learned and they will never see me in any of their stores again.

George B. 
Évaluation :
4

Car transporter was not clean but with New York weather it's expected

DARREN M F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josiah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis N. 
Évaluation :
5

Nothing, the guy at the counter was great, quick and very nice. He was also there upon return. I could not have asked for any better servce. The trailer was good quality in perfect shape. Overall very easy to rent from in Cicero

James C. 
Évaluation :
4

The 5x8 enclosed trailer was incredibly beat up and old - was made clear that I was given this one because I had a one way rental. I guess a way to get rid of it. Right turn signal didn't work, I told worker b4 leaving lot, he shimmied it so that it turned on & said it's a new bulb, wasn't working 15 minutes later. Clearly the socket was bad but they didn't care. I was worried during my 350 mile trip that without both turn signals I might have an issue. I'm never impressed with the quality of staff I encounter at any UHaul.

WILLIAMANTHONY J M. 
Évaluation :
5

Everyone was very nice and had very clear instructions

HUDASIRAGELDIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
4

Female manager is very rude.

Mary Laurie G. 
Évaluation :
2

Everything was ok except that I reserved my truck to be picked up at one location and I had to pick up my truck from a location that was farther away and all you guys gave me was 10 dollars off my bill. I think it should have been more because I only excepted to drive a little over 60 miles not 80 some odd miles..

Ella S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRINRICHARD O. 
Évaluation :
4

after hours drop off could be modified so a nonsmart phone ccould be used.

Stanley K. 
Évaluation :
4

I attempted to scan my driver license with my phone and it did not work. The waiting icon spun endlessly. I was using a Samsung Note10 phone. I also attempted to do the on-line return of my truck. When I scanned the barcode on the side of the building your web site did not accept the picture. Instead it repeatedly asked me to scan the barcode. These electronic features will be cool and really simplify renting a vehicle - once they work.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantelle D. 
Évaluation :
5

Just let people know that the verification link at pick up to verify the fuel and mileage will be texted immediately to fill out. Otherwise it was fantastic. Merci!

Alex W. 
Évaluation :
5

Alesha was excellent!! VERY impressed with informative personality! Great job Alesha!

ERIN M V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR M P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john M. 
Évaluation :
3

The guy behind the desk didn't talk to me at all when I went to return the rental, pretty unprofessional.

Michael T. 
Évaluation :
5

Excellent service à la clientèle

HECTOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
5

Employee were great. Girl at front desk explained everything througly and clearly. returning truck (check back 230 pm) when returning very clear on charges and very pleased with both pick up and drop off people

ROBERT RYAN S. 
Évaluation :
3

Uhaul needs to provide better weather resistant locks if they they insist customers must use their equipment. Locks will freeze in the harsh weather , making it impossible to access storage unit. Keys for the locks are even worse, not durable at all.

Sheri B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM RAYMOND T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC EDWARD S. 
Évaluation :
5

The gentleman was extremely nice and helpful..

mary P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGELOUIS G. 
Évaluation :
5

Easy peesie

SHAMMI C C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon H. 
Évaluation :
5

Quick pick up and drop off process and the staff is very nice.

Sara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skylar C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert B. 
Évaluation :
4

Thanks for your service! Merry Christmas!

dennis D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

I can not think of anything. Just keep up the good work and thank you for being there with items that I've needed on time.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH L L. 
Évaluation :
5

Moving is so stressful, but the staff at this location were wonderful to work with. I highly recommend this location. The facility is clean and well maintained. The have a great selection of moving supplies in stock. The staff is friendly and helpful. A++

danielle s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marty S. 
Évaluation :
5

Alesha Mowers was super nice and very informative. I felt like she went above and beyond to make me feel at ease and fully taken care of. I didn't have any questions because she answered any before I could ask. It's always a nice to interact with someone like her. I even arrived right before closing and usually people get annoyed with that because they're ready to go home and be done with their shift but she was happy and helpful and even made me laugh at times. I left there feeling better then I did when I arrived. Moving is stressful and having to store my things while im in-between places with my lease at one place ending 30 days before my new one starts... she someone how made all that stress just disappear. Im always very thankful for people like her. A gem. Everyone at that location was just so friendly. Thank you for hiring employees like those.

Rena H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina S.  |  Expérience générale 
Évaluation :
5

Everything was perfect, thanks to the staff.

Mark R. 
Évaluation :
5

all was good, thanks

Glenn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathon B. 
Évaluation :
5

The van smelled of smoke and the driver seat and passenger seat were pretty nasty. We had to use our disinfected wipes to ensure it was safe.

BRIAN WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah S. 
Évaluation :
1

Resevered equipment not available when I arrived ,none at second place you sent me to. Endured smoke being blown in my face while second place tried to figure out your computer system. Last place in Cicero had the equipment and was decent.

Daniel M. 
Évaluation :
5

Le service a été excellent. The customer representative listened carefully to what I said and reimbursed us for unused accessories.

Robert J. 
Évaluation :
5

Super awesome staff!

Christina S.  |  Premières impressions 
Évaluation :
4

All good for me

Donna K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dennis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viktor Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
3

I stopped by this Brewerton Road location to rent a 15' truck for a Saturday. Was told they didn't have one but another location close by (Taft Road) had one and they made the reservation for me. When I received my email confirmation the reservation was not made for Taft Road at all but for Thompson Drive - not close at all. Had a terrible time getting anyone to answer the phone. Finally got someone at Thompson Road who said he cancelled my reservation. 3 hours later I received an email confirmation for Taft Road! What a cluster. After several phone calls finally got someone who told me I had no reservation but couldn't explain why I got the confirmation. She sent me a confirmation of the cancellation. Your online process needs some work. I eventually was able to get a crew together for Friday and rented a truck from my original location on Brewerton Road. I used the truck for a total of 2 hours. Cost me 72,00 $ and a lot of frustration.

Romaine D. 
Évaluation :
3

I reserved a truck a week in advance, then had customer service call me the day before my reservation to tell me that my truck is no longer available and if I need one that size, I would of had to drive 120 miles out of my way to get it. BS I would never recommend them

Melissa N. 
Évaluation :
5

Very Accommodating

MARKA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ben H. 
Évaluation :
5

I have always had great service at this location.

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danielle s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danielle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

desiree M. 
Évaluation :
5

43 was the total for the renting of an advertised 19,99 van . I was not happy about that and most likely will not use the location for any rentals

LISA MARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timur V. 
Évaluation :
5

Highly recommend this location to anyone who wants to move locally. They work with you if you have a problem

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ibrahim A. 
Évaluation :
5

Trying to return the vehicle after hours using the computer was beyond frustrating. I spent 45 minutes trying to follow the instructions and I finally gave up feeling drained and upset. My family at home was worried, wondering what had happened to me. My experience up until that moment was steller. Too bad it had such a disturbing ending!

Lee W. 
Évaluation :
5

Will not go anywhere else, I will travel the extra time just to go to the Cicero N.Y. location.

HOLLY G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCOIS N.  |  Online Move In 
Évaluation :
1

My storage rent never went up. I regret moving out of Cicero but I did.

BRUCE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
5

Very helpful staff

Clarence S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy W.  |  Expérience générale 
Évaluation :
5

I would use again,close,cleanand dry,price is right

judy b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tosh D.  |  Premières impressions 
Évaluation :
3

Very narrow access to the units themselves. Gate was moved after the facility was rented so made it very difficult to bring larger trucks into many parts of the facility. Only certain areas had good access.

JOAN A.  |  Expérience générale 
Évaluation :
5

Very professional an ready to assist as soon. As you walk in the door. Great fast service. The best....

HOLLY G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary g.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nelly V.  |  Expérience générale 
Évaluation :
1

An abandoned storage unit was switched over to my name just because I was an authorized user. I find that to be absurd and have no clue why such a huge decision would have been made.

ANNA C.  |  Expérience générale 
Évaluation :
4

Staff was very friendly and thorough

JON/Romana C.  |  Premières impressions 
Évaluation :
5

Very professional

robert H.  |  Expérience générale 
Évaluation :
5

The Staff were amazing and the experience was very pleasant . thank you

Brenda G.  |  Expérience générale 
Évaluation :
1

Terrible customer service never will go back

Joe R.  |  Expérience générale 
Évaluation :
5

Great facility

SURFACE F.  |  Expérience générale 
Évaluation :
5

Easy to rent great ppl

Joyce/William G.  |  Expérience générale 
Évaluation :
3

Clothes had a bad smell. Shoes grew mold.

Isatou S.  |  Expérience générale 
Évaluation :
1

our unit was invaded by mice, which left their corn kernels and droppings all over my daughter's contents. UHaulstaff referred me directly to insurance company. Headache I dont have time for.

cindi p.  |  Expérience générale 
Évaluation :
5

none

RICHARD T.  |  Expérience générale 
Évaluation :
5

Wonderful very helpful

Susan a.  |  Premières impressions 
Évaluation :
3

I was paying for 24/7 security and key card access to a gate that never got installed even after 3 months. Despite this unit being in Syracuse, there was no salting and poor plowing. Excellent staff

Karen/James C.  |  Expérience générale 
Évaluation :
4

Need to make access available for FREE AND at ALL times 24/7 people have work school and emergencies and need to do things at their storage at all different times of the day and the week! Merci

Marie T.  |  Expérience générale 
Évaluation :
5

awsome pp....

LUIS C.  |  Expérience générale 
Évaluation :
5

Everything went well. Customer service was excellent and appreciated!

Jessie H.  |  Premières impressions 
Évaluation :
5

Everything went really smooth.

joe t.  |  Expérience générale 
Évaluation :
5

Great staff

Larry L.  |  Expérience générale 
Évaluation :
5

I would suggest salting the storage driveways as I and my nephew slipped a couple of times falling when emptying the unit. The driveways were sheets of ice. Very dangerous. I hurt my myself falling.

kristie f.  |  Expérience générale 
Évaluation :
3

na

Shanica E.  |  Premières impressions 
Évaluation :
5

Everything went very smoothly. The employee was very efficient and knowledgeable.

Carol S.  |  Premières impressions 
Évaluation :
5

The employees in Cicero were first rate. They went the extra mile to make sure i wasnt all stressed out. Great team!

Larry L.  |  Premières impressions 
Évaluation :
3

Mice in the storage facility

Matthew K.  |  Expérience générale 
Évaluation :
5

Convenient, clean and secure. Staff is very professional and glad to have you business. Highly recommend for your moving or storage needs.

David & Angie S.  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful and nice.

Kenneth L.  |  Expérience générale 
Évaluation :
5

The unit was in great shape and the staff was excellent. Only needed the unit for a few months and it did the job well.

CJ W.  |  Expérience générale 
Évaluation :
5

Very pleased!!

KELLY R.  |  Expérience générale 
Évaluation :
5

When it comes to moving it's never fun, this U-Haul site contributed to a smooth worry free experience. I thank you for that.

Alfrendo T.  |  Expérience générale 
Évaluation :
5

Roomy, clean and accessible not to mention affordable. Fast move in and out. Absolutely will recommend their facility

COLEEN N.  |  Expérience générale 
Évaluation :
5

The employees were very helpful and I did not have to wait at all

pamela m.  |  Expérience générale 
Évaluation :
5

I love the staff! Aleasha is a life saver and the staff in amazing. When needed I'll be back. My only complaint is finding out that a mouse lived in a boot of mine and helped himself to some string.

JACKIE B.  |  Expérience générale 
Évaluation :
4

Great place to go if you are moving or need storage. Very helpful with lots of assistance available. Plan as far ahead as possible because when you are good, you are also very busy.

George F.  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful and accommodating!

betty a.  |  Expérience générale 
Évaluation :
5

Got there first thing in the morning and they were quick and professional in getting me set up with a new unit and checking in my trailer! Great experience!

Curtis W.  |  Réservation 
Évaluation :
5

The manager is very helpful and friendly. I was unaware of the size for my needs. She was very helpful and informative.My experience with the representatives at Cicero Ny location is always Great,

Jacqueline L.  |  Réservation 
Évaluation :
5

I would recommend anyone to use U-haul for moving anything especially their storage units. Best deal I ever got and customer service was excellent. Merci.

nahideh c.  |  Réservation 
Évaluation :
5

Very well kept. And clean. But as an incentive to storage users. Uhaul should offer discount rates on truck rentals to its storage patrons

Peter S.  |  Expérience générale 
Évaluation :
1

Nothing but problems from start to finish

John K.  |  Expérience générale 
Évaluation :
5

The customer service care was amazing, the workers was very kind and thoughtful and understanding.. I love coming to business like that...

Tammy R.  |  Expérience générale 
Évaluation :
5

Staff very helpful and went above and beyond in helping with the equipment needed

Tyler J.  |  Expérience générale 
Non reviews have been submitted for this location.

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