Customer Reviews for U-Haul Moving & Storage at Byrne Rd

1 846 évaluations

2366 Byrne Rd   Toledo, OH 43614
(S Of Heatherdowns)

(419) 382-1555

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(419) 382-1555

2366 Byrne Rd
Toledo, OH 43614
(S Of Heatherdowns)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

The best location to rent!!! I only use them!!

JOEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather H.  |  Expérience générale 
Évaluation :
5

Move for me😁

DIANN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN G. 
Évaluation :
5

Paula was amazingly helpful. Don't change a thing

Lee K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antonio L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEARLINE S. 
Évaluation :
5

A good experience over all. I would definitely use this facility in the future if needed.

Anne B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole K. 
Évaluation :
5

The staff was prompt, courteous and explained the equipment completely before we left. It was all good!

Anne I. 
Évaluation :
5

Don't forward phones to a call center. We tried to reach your branch location to ask a question the day we turned in the truck and could never get a hold of you. Call center was not helpful.

CHRISTIAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B.  |  Expérience générale 
Évaluation :
2

Customer service is horrible. Chad Camacho is very unprofessional, extremely rude! Extremely poor communication skills! I'm not sure how he is employed there or allowed to be part of the business.

NICOLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKLYN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD R. 
Évaluation :
5

Extremely kind and helpful! They gave us a great experience after our HORRIBLE experience at the Holland Sylvania location. I highly recommend Byrne!

David N. 
Évaluation :
5

The lady in the office was wonderful. We were renting the van for an Alzheimer's fundraiser and she offered us a bottle of Gatorade before we left because we were gonna be in the heat all day. The guy who checked us in also was great.

PARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARTER S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexis L.  |  Expérience générale 
Évaluation :
5

Amazing Family Business. Only Uhaul location I will use. 🙂🇺🇲🙂🇺🇲🙂🇺🇲🙂

CHRISTOPHER K. 
Évaluation :
2

Manger of the store double booked my reservation. Major hassle for me

THOMAS R. 
Évaluation :
5

The folks at the location were excellent. The people I spoke to from the main U-Haul line were terrible, rude, unhelpful, and actually hung up me. Thank goodness for local business people making your company look better.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B. 
Évaluation :
5

Great staff, service and fast and equipment!!!

RUSSELL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte K. 
Évaluation :
5

5 Star Rating Office staff was outstanding. However pricing was to expensive which will force me to look at other options in future

Alan D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Great experience, good personable and professional people!

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrishanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA M. 
Évaluation :
5

Puntual

ANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE S. 
Évaluation :
5

Had great experience. Great people to deal with.

Isaac H. 
Évaluation :
5

Chris was beyond helpful. Really appreciate his consideration… we drove from New York and he had everything ready for us.

Donnamarie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDALL N. 
Évaluation :
5

Have been a Uhaul customer @ the Byrne Rd storage for several years.The facility/ units are always clean & the staff is definalty 5 🌟!!

LYN M.  |  Expérience générale 
Évaluation :
4

Exceptional customer service!

sherri m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Chris was very polite and fast. Will definitely use them again

William O. 
Évaluation :
5

Chad was amazing!

MELISSA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly C. 
Évaluation :
5

Helpful staff and clean truck!

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA H. 
Évaluation :
5

Counter person was extremely helpful

George H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN K. 
Évaluation :
4

The equipment was in good condition and easy to use. For the most part everyone I dealt with was pleasant and polite. In fact there were absolutely no problems except 2: 1: the order on the web site does not accurately reflect the terms of the contract. It is misleading. The fact that all it says when I look up the order on the web site is 3 days, 2 951 300 $miles requested. When I compare that to my credit card charge of 528 $which is significantly higher, I called to ask why the discrepancy. I don't have a problem with the actual pricing, just that I have to dig through to find it. So this is a small matter that could have been easily rectified. 2. The bigger issue is how I was treated by the person on the phone when I called to question it. I just needed that simple answer. But he made the point over and over that I didn't understand. When I told him that I did understand now, and simply repeated the reason for my initial misunderstanding and call, he told me I didn't understand again. He laughed at me twice, and made the comment that it was like talking to second grader. I told him he didn't need to be a dick about it, and he continued to talk down to me. I don't know who reads all the fine print on crap like this, but when I feel the company has no reason to hide it in the fine print I go on trust. The world needs fewer lawyers and marketing people go think bait and switch tactics are a good way to do business. Again. The pricing was reasonable, I had a simple question and a suggestion to make the pricing less confusing on the order review page, and I was condescended to through the whole call. I don't know who expects to spend 500 $dollars on something, ask a simple and honest question, and be laughed at and called stupid. That guy was not hearing me and he left me angry, when all he really had to do was acknowledge that the order page was confusing and point me to the fine print. All he did do was talk down to me and point me to the fine print. I left four stars out of five because I think that is fair. I can't recommend the location whole-heartedly because I think it's wrong to recommend doing business with people who've take a question after the transaction as an opportunity to insult and condescend.

Ramsey A. 
Évaluation :
5

The 24 hour App does not work, This is the 2nd time I have rented and tried to use it. It does not work. Terrible App. People at this location are great. Very helpful.

KIMBERLY S. 
Évaluation :
5

Excellent service à la clientèle. Went above and beyond to make sure customers have a great experience.

Brady P. 
Évaluation :
4

Pleasently surprised of location and convenience of renting. Not knowing of any other storage places to compare with.

Ricky L.  |  Premières impressions 
Évaluation :
5

Nothing, Chad was phenomenal

BREANNA M. 
Évaluation :
5

Great experience. Woman behind the counter was friendly and quickly processed my information. Gentleman who hooked up the trailer was quick and friendly as well. When I pulled up to drop the trailer off 2 guys came right out and directed me backing the trailer up and quickly unhooked it and had me on my way. Great experience start to finish.

Jacob O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W. 
Évaluation :
1

Paula called me to yell at me for being 15 minutes late to pick up the pickup truck. I opened the uHaul app and tapped my reservation to check the details and apparently you're not supposed to do that. It must have told her I was trying to check the truck out and it made her unhappy. When I got there, the app told me which truck to go up to and start the process. It eventually told me to go inside and get the keys from Paula. She first gave me the wrong keys, and I told her the number of the truck that the app told me to use. She got upset again and told me I picked the WRONG TRUCK. At that point I didn't really know how to proceed without upsetting her further, so I just said it's the one the app told me to use? She huffily tossed the keys across the counter to me and didn't say another word. The next step, I was supposed to take pictures of the odometer and gas gauge, but the app messed up and said no network connection. When it came back, it said to take the truck and leave and apparently bypassed the pictures. I took pictures of the gas gauge and odometer anyway. The truck was very clean and ran well. When I was done, I returned it, and the guy came out and looked it over and said I was good to go, so I thanked him and left. A couple hours later I got an email with a bill for 180 $in damages. I returned to the store and asked to see them. He showed me a small scratch on the side of the truck that he said hadn't been there before. It didn't look like anything I did, but I couldn't confirm or deny because I didn't have the pictures the app has you take beforehand. Overall a poor experience. The truck was in great condition, but the general manager of the store seemed like she wasn't super well versed in how the app works, so it would've been better to just rent the truck the normal way. Also the app shouldn't just allow the user to take the truck if they missed a step.

Jordan P. 
Évaluation :
5

Great customer service!!!

Jean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE V. 
Évaluation :
5

This is the only U-haul location I will use. The owners are great and even helped me when I messed up the reservation.

Jeffery B. 
Évaluation :
5

The entire staff is AMAZING!!!!They went above and beyond for us to help prepare for this move!!!

KEITH H. 
Évaluation :
4

Quicker pickup

David S. 
Évaluation :
5

This is the best U-Haul location we have ever used. A model for all locations to follow.

Francis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

Quick and easy pick-up and drop off. Employees were very professional and helpful. Will definitely use this location again for hauling needs.

AMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lon S. 
Évaluation :
5

Not sure of his name but the sales associate was amazing. He did a wonderful job and was very thorough it was much appreciated!! Will definitely go back to this location for further needs. Thanks so much!

chelsea K. 
Évaluation :
5

Very easy to use and great customer service!

KEVIN M. 
Évaluation :
5

Staff was very welcoming and friendly. Return was easy and simple.

Capri W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICKEY P. 
Évaluation :
5

The return check in process went quickly and smoothly without any issues.

ELIZABETH V. 
Évaluation :
5

Paula and Jim are the best I have ever met in the moving/storage business. They are so knowledgeable and go out of their way to make sure you have exactly what you need. I would never go anywhere else because they made the job so easy and are equally as friendly. They truly aim to please the customer which is a bit hard to find today. Great job to you both and a big thank you.

Bill R.  |  Expérience générale 
Évaluation :
4

Rental was based on fuel tank not being FULL.

LUIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie C.  |  Premières impressions 
Évaluation :
5

Very friendly and knowledgeable. Definitely my favorite...

Kim or Kris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

I've rented at least two times from this location. I have to say, I'm very impressed with the staff there. Two thumbs up.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON O. 
Évaluation :
5

Staff was very friendly!

CATHLEEN K. 
Évaluation :
5

Friendly environment

SHARISE S. 
Évaluation :
3

Over charged

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
5

Was a great experience. Pick up and return was quick and easy. Truck was exceptionally clean. Would definitely use this location again.

Danny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Megan l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER C. 
Évaluation :
5

They were awesome people. and friendly

JAMES P. 
Évaluation :
5

Paula and Jim are the best I have ever encountered at customer service. They are very friendly and ever so helpful. I would recommend them to anyone needing UHaul for storage or moving. I can't say enough about them.

Bill R.  |  Premières impressions 
Évaluation :
5

Paula and Jim made are the very best at making sure you have the right tools and equipment for moving. The truck was perfect and the mattress cover made it easy moving the mattress inside the house and on the truck. Paula and Jim understand customer service and words can't express my appreciation for helping me figure out my needs for my local move then on to Florida at a later date. Je les recommanderais sans hésiter. GREAT experience.

WILLIAM R. 
Évaluation :
5

Very quick and efficient dealings with. Have done business in the past and will do business in the future.

Jeffery B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH K. 
Évaluation :
5

Paula was extremely friendly and helpful

Bill R.  |  Expérience générale 
Évaluation :
5

The electronic reservation and check-in system was horrible, as well as the no-person 800 number. If it wasn't for the excellent people staffing the desk and inspecting the truck, this would be a non-option for me. Your staff made this a very enjoyable experience, so overcame all of the shortcomings of your web service. Fix this, and you will have many more satisfied customers!

ROBERT D. 
Évaluation :
5

Great people, helpful with a light issue on my vehicle

James B. 
Évaluation :
5

You need to work on your phone/web contact. After being told there was no truck available on the phone, I went to this location and they immediately set me up for the truck I wanted on the day I wanted. Central scheduling still didn't understand and kept sending me notices that were not true. Nothing beats face-to-face

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori E. 
Évaluation :
5

Nothing I can think of . ALL EMPLOYEES WERE VERY COURTEOUS, FRIENDLY,AND KNOWLEDGEABLE.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mickey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin T.  |  Expérience générale 
Évaluation :
5

The three people I dealt with there were friendly and super helpful. I have already recommended them to a friend and strongly suggest you use this location for your storage and truck rental needs!

JENNIFER M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shalon C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea p.  |  Expérience générale 
Évaluation :
5

Were will to make my transaction smooth sailing

Latoya Y.  |  Online Move In 
Évaluation :
5

Very professional and courteous staff that is tentative to customer needs. The storage unit was clean and safe and to add there was clean working restroom. I would definitely use this storage unit again and recommend it. The first storage we went to wasn't safe and we were rented a storage unit that was already occupied so we opted out and chose the Byrne Rd location.

Brenda S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sofia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA C.  |  Premières impressions 
Évaluation :
3

Overall I had a good experience using this facility. Most of the staff were very friendly and helpful. There were 2 times in the last year that my storage had a lock put on and even after I paid it was not removed. I had to come in personally and have it removed. When I did finally get everything out of the storage I wasn't able to dispose of 1 large item so I left it. I received a phone call at 7:15 in the morning to inform me I was going to still be charged rent for the unit. I told the lady over the phone I will not pay rent but if they remove the item I will be more than willing to pay the disposal fee. She had an attitude with me and got a bit huffy with me stating the fee is 250 $and she suggests I come dispose of the item myself even though I had told her multiple times I could not. She then proceeded to tell me that it'd be in my best interest to pay the fee otherwise it would go into collections. I feel this was unnecessary for her to call me so early, to get upset after I asked her to go ahead and have it taken care of by their company and to make me feel like she was threatening me with collections without giving me an opportunity to pay the fee. Very unprofessional last experience! Chad and Chris were amazing over the past 2 years!

Cassandra M.  |  Expérience générale 
Évaluation :
5

Nice facility and staff!!!

JAMES R.  |  Premières impressions 
Évaluation :
5

Wonderful people

Steve V.  |  Premières impressions 
Évaluation :
5

I had a wonderful experience at the Byrne Road U-Haul. Paula and her husband were very kind, helpful, and accommodating. I would strongly recommend them to anyone looking for a safe and well maintained storage area to keep things with a staff that is very attentive to needs and always willing to help and to accommodate (within reason I'm sure). They take pride in providing a great place and great service.

IAIN M.  |  Expérience générale 
Évaluation :
5

Chad and the women who work there is awesome.

Brenda S.  |  Premières impressions 
Évaluation :
5

The staff is very professional & friendly I would definitely recommend U-Haul to anyone looking for storage

LANCE C.  |  Premières impressions 
Évaluation :
5

By far THE BEST center I have ever used. Very professional, extremely helpful and accommodating. They explained everything Including how not to incur extra charges. I am very pleased.

Ellen H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon F.  |  Premières impressions 
Évaluation :
5

Excellent service. Very clean and friendly atmosphere. So glad I came here Paula is just the best at her job

Paula C.  |  Premières impressions 
Évaluation :
5

6 stars

chad b.  |  Premières impressions 
Évaluation :
5

Best customer service and help I've experienced in a long time. First class operation Even assisted w loading a huge piece of furniture. Explained everything thoroughly.

andrew f.  |  Premières impressions 
Évaluation :
5

Nice clean, organized and was very helpful. Great customer service no waiting time.

Leslie H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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