Customer Reviews for U-Haul Moving & Storage at Capitol Ave

4179 évaluations

755 Capitol Ave   Hartford, CT 06106
(Btwn Forest & Sisson)

(860) 527-5251

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(860) 527-5251

755 Capitol Ave
Hartford, CT 06106
(Btwn Forest & Sisson)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ajay S. 
Évaluation :
5

We appreciate Kevin and his excellent and professionalism in customer service at this location. He goes above and beyond to make sure you have everything you need.

Charles J. 
Évaluation :
5

Fast and efficient service, the manager was very helpful.

JOVIN G. 
Évaluation :
2

Guy “helping was incredibly rude and unattentive”

MYA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLIN W. 
Évaluation :
5

Great customer service and extremely helpful staff

DARION J. 
Évaluation :
5

The manager and staff are incredibly kind and patient and knowledgeable. I definitely will return for all my rental needs in the future.

RAYMOND N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond C. 
Évaluation :
5

Staff at the Capitol Ave. site were very courteous and customer oriented. Delightful! Now that's the way to serve customers. I highly recommend this location!

RITA I. 
Évaluation :
5

Truck- shift differential grinding gears,

Michelle Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
4

Accuracy in reservations and communications when there are changes.

ALWYN W. 
Évaluation :
4

The vehicle was clean but the vehicle needs front end was swaying back and forth. Still form the job done.

MONICA G. 
Évaluation :
5

The best personal experience in the location

Jose R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE E. 
Évaluation :
3

When we checked in, the customer service rep had his face mask under his chin, offering no protection. When I returned the vehicle,k the person calculating the charge tried to charge me about 35 $more than she should have, I made her recalculate it and it was corrected. I wondered if that was an honest mistake, or intentional.

KENNETH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lizvette V. 
Évaluation :
1

I had terrible and unprofessional customer experience at that location. I was treated like a threat and criminal at one point I over heard one of the managers say “he's that guy that's always causing problems to the community” I didn't wanna confront him because I didn't wanna make a scene. The insurance was horrible! People and employees was given me dirty looks it made me feel like outcast or outsider it wasn't a welcoming experience.

Kevens R. 
Évaluation :
5

staff was very helpful an professional 👍🏾👍🏾👍🏾

DONNETTE F. 
Évaluation :
5

Agent could walk customer to the assigned vehicle and answer any questions pertaining to vehicle.

SHARON S. 
Évaluation :
5

The van had a warning light on about tire pressure. Best for UHaul to address and fix that before renting the van to a customer.

Jeremy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas P. 
Évaluation :
2

Mileage charges were not explained properly and I got charged 80 $more than I expected.

Jonathan F. 
Évaluation :
1

Fire everyone and get real trained employees.

JOSUE N. 
Évaluation :
3

Either make the pre-check in more workable, or have more service people to take care of customers.

Eden M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hortense B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA C. 
Évaluation :
5

Staff at both locations were incredibly efficient, helpful and personable! It was a great experience from start to finish!

RUSSELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN L. 
Évaluation :
5

Good luck!!!

ORLANDO J. 
Évaluation :
4

I found nothing wrong on my visit as far that I expected it was great survive and friendly I grade a four. I myself would continue renting from this U-HAUL. Thanks once again for your service

ELEUTERIO C. 
Évaluation :
5

Ms. Rivera was awesome! Answered all of our questions and clearly outlined our responsibilities for returning the van. The overall experience was smooth.

HAROLD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELMUIZ A. 
Évaluation :
3

Have more people working up front to help customers. The people there were somewhat rude and acted like they were doing the customers a favor, just as the personnel at the West Hartford location were. Also, have more people working in your call centers. Being placed on hold for more than 30 minutes is totally unacceptable!!!

RICHARD G. 
Évaluation :
5

Service amical

ISAAC C. 
Évaluation :
4

Make sure that the mover your recommended are professional,i pay 180 $. For mover and they never show up ,call or anything ,i will like someone to call me i wanted my money back 0,2-886-9951

EDWIN T. 
Évaluation :
2

The experience I've had, was below average. The condition of the vehicle I was given, gave me the impression that the vehicles rarely get maintenance. The management using profane language, while complaining about his staff, was not very unacceptable either.

Devin G. 
Évaluation :
5

Staff was friendly and helpful!

Barbara D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL L. 
Évaluation :
3

We rented a 20' truck from CT to Fl. The tires in the back were bald. We had a blowout on I-95 in NC about 4:30am. The truck had an inspection sticker and was signed off by 2 people. The truck tires were NOT inspected! We were lucky we didn't get into an accident!

Ronald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOVANNY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONYJ D. 
Évaluation :
2

customer service was rude

LINDA B. 
Évaluation :
5

Everybody was very helpful and kind.

David S. 
Évaluation :
5

Excellent, simple check in and check out. The staff were friendly and efficient. I will certainly use this facility again - I was very impressed and pleased with everything.

Patrick A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
2

I don't like the fact that I always have to put gas in the tank BEFORE I go anywhere when I rent from this place. I got a rather beat up pickup with only a quarter tank of gas. I believe this is a scam to try to get more gas out of the customer and won't be returning to this location.

KENNETH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXA C. 
Évaluation :
3

Pick up was very slow at Hartford CT location- it took a full half hour in line, plus hook up of another 5 minutes- this was even though I had checked in online including license photos- should have been more staff for people picking up equipment. I've rented 4 times in past couple of months and at other locations it took me on an average 5 - 10 minutes including hookup (or truck overview).

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRACY K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Suchit T. 
Évaluation :
1

I was supposed to pick up the van at 10 - it wasn't ready until 10:30. They said they were putting air in the tires but when I got the van one of the tires was still low. When I got back it took over 20 mins to check in. Every time I rent from this location there are problems.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Excellent customer service even while training a new person. Offered another customer a new mask when he saw their mask was older. Good, happy people made an excellent experience. I wish all uhaul experiencea would be like this one.

MICHAEL N. 
Évaluation :
1

Representative lied over the phone and gave me wrong information. And wouldnt accommodate my needs.

Autumn W. 
Évaluation :
5

I have no complaints.

DIANA C. 
Évaluation :
4

U-haul staff was very helpful in getting me the storage space i needed. They also was understanding in me getting my date mixed up and not having to pay a late fee. This is real good facility.

Earl B.  |  Expérience générale 
Évaluation :
5

Why do I need to provide TWO alternate contacts. The most annoying part of the process.

John M. 
Évaluation :
5

Good Customer service 👍

JOSE D. 
Évaluation :
1

The employees have a very bad attitude and have bad customer service

MARIELENA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH G. 
Évaluation :
5

More people to help with turning vehicles in. Very busy place.

Joanne D. 
Évaluation :
3

Get people working faster the guy checked in my van really quick but everything went slow from there on ward.

Omar B. 
Évaluation :
5

Great experience as always. Will always use UHAUL. My only suggestion is to hire more staff as the times demand it. More people are relocating, so you are in a great position to meet the demand. Invest in the employee. Peace.

NEIL R. 
Évaluation :
1

Stop hiring people who rob others. I was charged for fuel and I brought back the truck at the original spot.

RAHJAY L. 
Évaluation :
1

You guys are double billing me. And over charging me

Tim B. 
Évaluation :
3

The “online check in” was a joke. The amount of steps I had to go through when I got there was absolutely ridiculous and I had to still go inside to get the keys! What a waste of time.

Thomas B. 
Évaluation :
5

The service was great. The pick up truck was clean and easy to drive. You got my vote. Keep up the good work!!

NORIS F. 
Évaluation :
5

If the clerk is busy, please just say, "I'll be right with you." Just to confirm you see me. Otherwise, things at the desk were very efficient. Drop-off was excellent, people in the yard were quick and friendly.

Frank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L. 
Évaluation :
4

Took a little longer to rent the truck than expected. Only one person at the counter but he got everyone on their way as quickly as possible.

LAURIE F. 
Évaluation :
1

Here's what's wrong with Uhaul. My number is 860-978-0270 and I'm pretty sure you will not call me. Those 3 words...

JEFFREY S. 
Évaluation :
1

Not text while signing in customers, open a second window when there is a line, answer the phone, return calls that come in, be courteous, not overcharge, amend the contract in accordance with instructions from customer service. I would use UHaul again, but I'd drive an extra 30 miles to avoid the lazy crooks on Capitol Ave.

JEFFREY S. 
Évaluation :
5

All of the employees that attended to me were very knowledgeable and friendly

Grisell R. 
Évaluation :
1

The crew was bickering among each other and they seemed very disorganized. The did not know that I returned the rental, I'm never going to this location again.

Dean E. 
Évaluation :
1

Properly support and train customer service Adequately staff location during peak demand

Talbot F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO S. 
Évaluation :
2

On the drop off area, there were only two girls with 3 full lanes, everyone was dropping off the vans and trucks around 6 - 7 when we got there was a big lane and we had to wait and then we it was finally our turn, there was not system on her phone, she got to go inside and come back

CARLOS P. 
Évaluation :
5

The most polite staff- what a pleasant experience.

ROBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chanz M. 
Évaluation :
4

It's a close location . Decent place

PRIMROSE A. 
Évaluation :
5

Very smooth transition

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERT R. 
Évaluation :
3

For this rental I rented in Iowa and dropped off in Connecticut. The person checking the trailer in was very focused on ensuring every blinker light worked properly. I've rented from U-Haul before and never experienced this level of detail around the lights. Otherwise, everything was good. Two lines for drop off, went smoothly.

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon W. 
Évaluation :
4

Kevin Sweete helped us confirm and see the trailer a day prior. Then called later in day to confirm what we reserved was available. Also that day Anthony Jackson checked our trailer lights. Both gentlemen were friendly and helpful. Great assets for your company. Day of pickup it was just Kevin at the counter . He had 3 computers going and handled the customers and stress like a pro. He then helped is hitch up our trailer and checked our hitch. I've used uhaul many times throughout the country and Kevin was the most efficient and knowledgeable uhaul employee I have ever had contact with !

JENNIFER E. 
Évaluation :
1

Wait for miles charge me 200 in change for a one way trip when it should have been a three-day rental what should have came out to approximately 72 $ask them to help me fix it they said they I have to call a number so I will be calling that tomorrow 130 something dollars extra for four or five miles not very happy

JEFFREY H. 
Évaluation :
5

Very professional and thourough.

JOHN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM R. 
Évaluation :
3

Mobile self check-in should have a disclaimer on it: "If you're planning on using the mobile self check-in feature, please arrive an hour in advance to complete the check-in, make sure you're in studio-quality lighting when taking pictures of your driver's license and selfie, be a semi-pro photographer, activate the 'Big Brother" tracking feature on your phone and reenter information multiple times." It would probably have been easier, quicker and more efficient to have waited in line and checked in at the counter than using the "convenient" mobile self check-in.

Matthew D. 
Évaluation :
2

1.) The contracting process was extremely slow, with one customer each 20-30 minutes. I had a reservation, and it still took at least 15 minutes. 2. Plexi barrier and the quietly spoken attendant made it almost impossible to hear anything she said the first time she said it. I had to put my ear to the counter where the was a space to hear her, which probably defeated the purpose of the barrier. 3. There was NO process in the yard. I walked out of the office and had to ask another customer what he did to get service. He told me to back my vehicle to the general location of the trailer I wanted and try to get someone's attention. 4. I dropped my trailer at the equipment return, and a woman working in the yard asked, "Are you gonna leave that there?" I asked her if the equipment return area wasn't the location where I should return the equipment. She said, "It's okay; next time, just put I back where you took it from." I have a pretty low expectation of UHaul's office performance, but my experience was disappointing even with my low expectations. I am also assuming that no one is going to read this comment, but I am hopeful that someone will.

Dwight A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOLMARIA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARGIE M. 
Évaluation :
5

Have a no smoking policy and that if its violated they will be charged the cost to fumigate the van. My van reeked of cigarette smoke. GROSS.

CHERYL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENISE G.  |  Expérience générale 
Évaluation :
3

I thought manager Kevin Steele was excellent, responsive and friendly. However, I had trouble with the concept that I reserved an in town vehicle for like 19,99 $ plus free miles and a 14 $insurance fee and then I got a call that night that UHaul only had one way vehicles, but they could provide me that for an upcharge. And it felt really cheeky to me that the company could simply, by categorizing a vehicle internally, force me to pay a higher rate. I needed the vehicle, so I couldn't protest the upcharge and take my money elsewhere, but it seemed a really sneaky, crappy way to extract another 50 $or so out of me.

Kenneth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTO M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGARDO G.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shastiry S M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry f.  |  Expérience générale 
Évaluation :
5

Keep up the good work.

alvin h.  |  Premières impressions 
Évaluation :
2

The representative does seem to know what she was doing to many mistakes costing me time and money.

DEVON W.  |  Premières impressions 
Évaluation :
4

Only issue is that there was a truck blocking access in the unload area.

Josue C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Fred H.  |  Expérience générale 
Évaluation :
3

People are dumping their furniture in front of the main access way. Not only does it make it inconvenient but it also make the storage look like a local dump. Your staff do a great job making it clean but that recycling idea that you guys got have to go because it simply turned into the local dump. 95 % of the things that the people left is straight up GARBAGE that can not be salvage. Fix this problem immediately. Your staff do a great job of keeping the place clean.

olivia s.  |  Premières impressions 
Évaluation :
1

I lost all my belongings because the unit was infested by rats and roaches and I never got my insurance back for the unit after I paid for insurance. I lost years of stuff including my kids baby blankets. I was just so unhappy with the out come of everything.

Irene C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany W.  |  Expérience générale 
Évaluation :
4

Kevin was great, very helpful and provided great customer service

Taylor R.  |  Premières impressions 
Évaluation :
5

Third year in a row renting from this location - close to the University, great hours of operation, friendly staff!

Douglas N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S.  |  Premières impressions 
Évaluation :
5

Thank you so much very helpful staff. Super clean inside and out. Hallways, storage units and front desk all super clean. Employees working hard and staying busy. Payment methods convenient and affordable. online access was also great.

Jessica O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

hipolita f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRISELENID R.  |  Expérience générale 
Évaluation :
5

Great Manager he helped me with my unit and provide some additional information

ivan p.  |  Premières impressions 
Évaluation :
5

Friendly staff, convenient location, great rates.

Douglas N.  |  Premières impressions 
Évaluation :
5

Estuve satisfecha con el servicio y lo recomendaría 100 % . Gracias por todo.

Ketzy M.  |  Expérience générale 
Évaluation :
4

Staff were pleasant and courteous! Facility clean throughout!

carmen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P.  |  Expérience générale 
Évaluation :
3

The young lady that helped on Wednesday Feb 6th and rhursday Feb 7of 2020 her name is April In the Capitol Ave Hartford Ct office lI wpyld personally like to give her an above average rating.

april s.  |  Expérience générale 
Évaluation :
2

If you're going to add something to the building don't make the customer pay for it as an (extra) tax on their monthly bill

Alexei B.  |  Expérience générale 
Évaluation :
5

Excelente muy buen servicio

Maria O.  |  Expérience générale 
Évaluation :
5

great place

RONALD S.  |  Expérience générale 
Évaluation :
3

I will be calling because I don't agree with your terms I did not use my unit for the whole month there for u should receive most of my money back I will be calling Monday morning thank you

Latoya B.  |  Expérience générale 
Évaluation :
3

Everything was great. The young lady behind the counter, the short dark skin one was a great help. If it wasn't for the mice getting all in over your stuff you would have a A-1 shop.

Willie S.  |  Expérience générale 
Évaluation :
4

Clear explanations of the parameters of rules and service

terry f.  |  Premières impressions 
Évaluation :
5

Excellent

Luis Alberto R.  |  Expérience générale 
Évaluation :
5

Love the place and the people

Hazelyn O.  |  Expérience générale 
Évaluation :
4

I was [leased with my experience with U-Haul Storage facility..

VIRGINA S.  |  Expérience générale 
Évaluation :
3

I saw rat's dropping on my belongings. I had always paid on time, never missed payments but when I went to my storage unit I saw that they had put a second lock on my unit denying me access.

Sheila B.  |  Expérience générale 
Évaluation :
4

A little dark inside. I had to find a second unit with higher ceilings for some tall items. There's not enough parking space for customers. Staff were excellent.

Fred S.  |  Expérience générale 
Évaluation :
1

Rodents headquarters i lost 2 bins there. Never again will i use their storage or recommend it anyone unless they want their good damaged by rodents.

alma l.  |  Expérience générale 
Évaluation :
3

Staff friendly. Some problems with manager(s) grasp of business practices but ended on a good note.

Marc B.  |  Expérience générale 
Évaluation :
5

Good service, no complaints

christopher l.  |  Expérience générale 
Évaluation :
4

The bathroom isn't always unlocked. Probably the friendliest staff of anywhere that I've been.

Dennis W.  |  Expérience générale 
Évaluation :
5

Thanks..

JOSE FLAVIO C.  |  Expérience générale 
Évaluation :
5

Great staff and building!

ELAINE F.  |  Expérience générale 
Évaluation :
5

Only critique is there was a hole in roof of my unit that I didn't know about until a week before move out. I notified uhaul staff. They never responded. Aside from that the service & conditions great

ALLISON C.  |  Expérience générale 
Évaluation :
5

Clean facility and friendly professional people!

RYAN M.  |  Réservation 
Évaluation :
1

Rat poop was in my stuff...I see stray cats all the time and the lighting was poor

Olivia S.  |  Expérience générale 
Évaluation :
5

Merci

Steve T.  |  Expérience générale 
Évaluation :
4

I would have loved to keep my space but just could not afford it

KIMBERLY F.  |  Expérience générale 
Évaluation :
1

Items had paint chips and white paint spray drops all over it as it seemed they painted above and around unit. Damage to anything that was not in box. Bins covered with paint.

Charity B.  |  Expérience générale 
Non reviews have been submitted for this location.

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