Évaluations des clients U-Haul Moving & Storage at Capitol Dr

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Capitol Dr

Cote générale :

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Hazel F.
Évaluation :

The truck kept pulling to the right side

JOSEPH S.
Évaluation :

The attendant created an incredibly dangerous situation with the trailer. He did not screw down the latch - he literally just put the trailer on the ball and did not tighten it. The trailer then came off of my car when loading it (I obviously did not know he did not attach it correctly). No one was hurt, but this mistake could have been very serious.

kwaku d. | Premières impressions |
Évaluation :

Very welcoming Boss and a team of friendly and helpful staff. Please KEEP IT UP.

LORETTA W.
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The truck I rented did not have a side view mirror! That was very dangerous.

NATHANIEL D.
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Customer serviced were terrible, gave me the keys to a van that had vans parked in front of it. took 30 minutes to get them to get the van out, and tires were bald and I got stuck for 40 minutes

ANGEL W.
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Le client n'a pas laissé de commentaire.

GARY M.
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Le client n'a pas laissé de commentaire.

Antonio G.
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Very good service!!

HENRY B.
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Le client n'a pas laissé de commentaire.

christy R.
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Le client n'a pas laissé de commentaire.

CARY L.
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The fuel is empty when i got it. I added more fuel than i used because the fuel gauge is not working. Windshield was so icy and yhe tailgate won't open beacause of the ice. Took me about 30 mins to leave the uhaul compound. There's other clraner truck there but the manager won't replace it.

DAVID P.
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Le client n'a pas laissé de commentaire.

Dorothy W.
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Le client n'a pas laissé de commentaire.

David B.
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The pick up was terrible. I arrived on time for pickup of a truck and dolly through the online app. Fist I was parked in front of the door and the app said I had to be at the location to pick up the trunk. had to move to the back of the lot to start pick-up. Then it required an alternate contact. I put my sons info in and it said the alternate contact could not be myself. Finally go the truck number. It is behind another truck and under a foot of snow. Get into it and find there is no dolly. Ask rep for a dolly and it takes over half an hour to get it. Rep said he would remove dolly charge from bill as compensation for the terrible check in. That did not happen. The drop off was excellent. The app is terrible! I will look elsewhere for rental truck in the future..

Thomas J.
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Le client n'a pas laissé de commentaire.

Anthony C.
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Guy who we returned it to was very nice and was very easy process.

RAISON D.
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Le client n'a pas laissé de commentaire.

ALEKSANDRA Z.
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Le client n'a pas laissé de commentaire.

TONI M.
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This location is very convenient. Service is always slow, every single time. I waited to be helped for 15 minutes with no one in front of me. Trailer install was slow as well. People are nice, just slow here

ERIC D.
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Employees were very friendly and helpful in explaining everything. Fast service. Equipment was in good condition.

LAQUEENA L.
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Le client n'a pas laissé de commentaire.

Jacob R.
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The associates helped me with the trailer, and helped me purchase the adapter needed for the light cable to connect to my car. Very good team and it was obvious!

JONATHAN H.
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Great spot and awesome customer service.

ANN MARIE M.
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Van windows frozen and off track so original vehicle had to be switched. The replacement van was perfect!

william M.
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Le client n'a pas laissé de commentaire.

PAUL M.
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Employees were attentive and knowledgable, and processed my contract quickly and efficiently.

MARY D.
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The Uhaul representative went out of his way to help me park the trailer correctly. He was very kind and helpful. It was a positive experience. Thank you.

Zachary R.
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No suggestions. Speedy and professional service.

Nina H.
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Le client n'a pas laissé de commentaire.

IAN H.
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Wonderful service!

CARL K.
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Le client n'a pas laissé de commentaire.

RAYMOND C.
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Only confusion was we were told where to back in and that someone would meet us. They didn't. But once we walked into the office they jumped right to it and helped us get unhooked.

DONALD H.
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First of all I had the good fortune of meeting with the c-s man in the morning (I can't recall his name .I pickuped the truck @ 8:00am he showed me all of the features he went for my hand trucks and told me that I have it overnight, call if needed longer. When I turned in the truck on Sunday again I can't recall the c-s rep's name I just kept calling him D .I think his name was Devon?? Both young men knew how to give great customer service. Don't worry I will only use this location.

Charles M.
Évaluation :

You honestly need to do something about the 24/7 contactless approval I waited 45mins to get a car when I just could've went to the counter and been on my way...but to curve this pandemic I opted to do everything online which failed me and I was late to my appointment

MICHAEL H.
Évaluation :

Be open later.

RASIA G.
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thanks for bein understanding

Arthanel C.
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I reserved a truck and as I checked out it gave me one price but when I picked up the truck I was charged more I put gas on the truck and was charged again ( money was taken off my card). Not happy at all

Lamont M.
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The service was horrible. They didn't have what was reserved for me. The truck was sliding all over the place. I was overcharged and continuously charged for expenses I was compt for. I'll never use I haul, again

Colin L.
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Le client n'a pas laissé de commentaire.

DeMarey D.
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Le client n'a pas laissé de commentaire.

WILL H.
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Le client n'a pas laissé de commentaire.

jonathan S.
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Le client n'a pas laissé de commentaire.

Thomas B.
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Le client n'a pas laissé de commentaire.

MARIO M.
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I thought the tires on the trailer were well past the safe tread wear mark. I know tires and they were too worn.

HAYLEY J.
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Don't let people book a trailer that will destroy their car's engine and update the website

Lindsey W.
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Friendly service. Easy check in (pick up) and check out (return) process.

Livy M.
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Le client n'a pas laissé de commentaire.

MARWIN Z.
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Le client n'a pas laissé de commentaire.

SAMARA F.
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These people go above and beyond -- so helpful and knowledgable.

Laron T.
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The vehicle was not on full when I rented it. I did not go more than 20 miles and ended up putting $15 worth of gas back in the vehicle so it would be n full as required. Management did not want to offer me a difference. I will never go back to this establishment again and I will tell all of my friends never to use this establishment again

Marjai P.
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Le client n'a pas laissé de commentaire.

jay J.
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Le client n'a pas laissé de commentaire.

Anthony S.
Évaluation :

Friendly staff and easy checkout!

Sam C. | Expérience générale |
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This was my first time using a storage facility and it was a great experience. Will go back again if needed!

alan S.
Évaluation :

your agent for u haul was very good baki alwaissi at the capital location thanks for the service i have been using u haul for awhile this location i like the best

HARRY W.
Évaluation :

The employees at the Capital Dr location were very helpful and speedy getting our rental ready for us. HOWEVER our original reservation (Glendale pickup location) was awful! We had driven 80 miles to make a furniture pickup only to find the truckle had reserved via U-Haul's 800 number was not there as promised. There was no one on site and no posted information. We had to make multiple calls to Haul to get help to get a truck. Very frustrating and time consuming making us late for our furniture pickup.

Pat T.
Évaluation :

All good

WILLY S.
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I did a reservation on Wednesday on 2020 W State St, Milwaukee, WI 53233. And I confirm on Friday my truck for Saturday. On Saturday I got a call from someone in the store telling my to make an appointment to an another store and it was ok. But they increased my by $90 dollars my Cost, I'm ok if they increase 10 or 15 dollars. But $90 dollars was a catfish I'm very disappointed with the service and I have the I got and have the documents showing this. No manager wanted to talk with me at the store.

Marva J.
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Great customer service every time I come to this location.

David F.
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Le client n'a pas laissé de commentaire.

Cody P.
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I went in and they told me they do not do multi-state rentals, but when I made an online reservation I had to go here to pick up a hitch for going across multiple states....

DEONDRA B.
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The light in truck did not work

Connie H.
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Le client n'a pas laissé de commentaire.

Audyn S.
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Very smooth process. Thank you!

Janaya E.
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Le client n'a pas laissé de commentaire.

PHILIP B.
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Le client n'a pas laissé de commentaire.

Michael O.
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Not a great location, but moved quickly late on a Sunday afternoon.

Stephen D.
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It's makes all the difference when the staff is customer forward. Excellent work folks. Now y'all have me considering storage from you too.

Romello S.
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Le client n'a pas laissé de commentaire.

Michael K.
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Le client n'a pas laissé de commentaire.

Vaughn M.
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Make sure u give the correct change

Adrienne S.
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Le client n'a pas laissé de commentaire.

Ha Young S.
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I made a reservation for a vehicle a week and a half in advanced. I called the day before my reservation to confirm my order, the employee confirmed that my truck would be available. When I arrived at the location my truck was not available. The employee behind the desk was helpful but it was a frustrating experience.

Bobby G.
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Only 1 clerk was working and I had to wait over an hour for service. More than one clerk should have been on duty to assist with the long line of customers.

Laura K.
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Le client n'a pas laissé de commentaire.

Frank J.
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The attendant the checked me in snatched my debit card out of my hand I Felt very offended.

KELLY D.
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Checking out after hours could be made a little easier to checkout.

alexis w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CURTIS L.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
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Le client n'a pas laissé de commentaire.

Rebecca C.
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Le client n'a pas laissé de commentaire.

Auntray S.
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Le client n'a pas laissé de commentaire.

jacki j. | Expérience générale |
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Keep up the good work well organize. Thank you

gregory H.
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Le client n'a pas laissé de commentaire.

Demetrius M.
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Karl was very helpful

Emily T.
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Le client n'a pas laissé de commentaire.

James L.
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Le client n'a pas laissé de commentaire.

Stephen D.
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No problems in the store. 5 minute line wait for service. Although I was 1hr late for pickup I'm disappointed the mobile svc app canceled my reservation so quickly. Not sure if mobile pick up works, we'll see next week.

LULLOWEN S.
Évaluation :

Was given a van, by an employee, under the pretenses that it'd been reserved and checked out properly only to be informed that I could potentially end up being arrested due to the truck actually not being checked out or reserved properly. A huge inconvenience and embarrassment.

Scott J.
Évaluation :

The fact that your online pick-up service does not work is extremely frustrating. The uhaul website should not lead a customer to believe that they will be able to show up and get their rented truck quickly via the website. This frustration will possibly prevent me from using uhaul again.

Terese I.
Évaluation :

Le client n'a pas laissé de commentaire.

Mitchell S.
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Baki was very helpful and respectful the whole time! Had a very chippy cheery attitude and made my first uhaul rental very easy and enjoyable! Give that man a raise!

Andre W.
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The equipment (cargo van) exceeded my expectations. Unfortunately, the same cannot be said for the level of customer service I received at the location I picked up and dropped off the rental. The expertise level of staff was subpar and the the wait time exceptionally long because of the former. A higher level of general education and knowledge of the computer system being used by U-Hail would have gone a long way to changing the very low opinion I have of the service level I (and other customers) experienced at this location.

Harold S.
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I was over charged even tho I called because I was ten minutes late. I will be filing a complaint with the better business bureau.

ANTHONY P.
Évaluation :

Terrance and his crew were amazing

ollie T.
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Long wait times... short staffed

TERRANCE B.
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Make sure the gas is in its proper place and the milage as well!!!!!!

ANNIE J.
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Everything was GREAT!

Billie B.
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I read many reviews, good and bad about this location so I got there earlier than my pick up time. All went smooth and I was in the rental in a very short time. It was the first time I rented and drove the smallest of the trucks, but it was clean and smelled good. Thanks to the staff for being efficient.

Eugenice K.
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Le client n'a pas laissé de commentaire.

Mark M.
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Le client n'a pas laissé de commentaire.

will H.
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The front suspension on my rental needs to be checked. The front wheels had bad wobble and steering wheel shakes while driving straight down the road. Thanks

Michael O.
Évaluation :

The trailer was strongly smelling of indian spices as it had about a pound of a garlic cornmeal type spice piled in a large pile in the front...luckily there was also a large number of indian incense sticks also in the unit that I was able to employ once I spent 1/2 hour sweeping the spices out....it didnt get the smell out completely unfortunately...it was a gross smell of garlic

Michele J.
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Le client n'a pas laissé de commentaire.

ryan l. | Expérience générale |
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There was an issue with the storage space I originally reserved not being available when I got there to store my things. It was not a pleasant experience, but it got resolved in a satisfactory way.

Shanda W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Paul F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Paul F. | Premières impressions |
Évaluation :

Do i have to open the door repeatedly to take things in the dock door was locked..

armando g. | Premières impressions |
Évaluation :

General Manager was helpful and a pleasure to work with.

rachel l. | Premières impressions |
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Great experience. Staff was excellent.

brian s. | Premières impressions |
Évaluation :

The man who helped me started by giving me the furthest storage unit that was upstairs until I asked for a closer 1. When we got to the unit the hinge was broke and there was trash everywhere inside.

Pedro R. | Premières impressions |
Évaluation :

Clean place helpful people

Geoff C. | Expérience générale |
Évaluation :

Great job!!

saad a. | Expérience générale |
Évaluation :

I had a problem accessing my unit, as it has been locked due to late pmt fee, after i paid everything they lost the key for their lock, very unprofessional qnd money and time wasting process

Shinitta S. | Premières impressions |
Évaluation :

U-Haul has always been good to me. When I came at 6 to pick up my, the guy who did my transactions was very helpful and friendly. He stayed on track even though they had a rude customer.

lother b. | Expérience générale |
Évaluation :

Very nice

stacy P. | Expérience générale |
Évaluation :

Good

Daniel M. | Premières impressions |
Évaluation :

Very help

emily l. | Expérience générale |
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All of the staff were incredibly nice and helpful! Great customer service. The facility itself was very clean and secure.

chinyere s. | Expérience générale |
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Baki (the owner) is amazing. He was incredibly helpful! Best experience ever.

Mary S. | Premières impressions |
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I talked w/ 3 u-haul employees who were not helpful prior to talking with a 4th employee who was incredibly helpful and professional. She let me know about the free storage unit & the others didn't.

Jacqueline K. | Premières impressions |
Évaluation :

Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.

emily l. | Premières impressions |
Évaluation :

Amazing staff

Patrick T. | Expérience générale |
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Overall pretty good service. But didn't get the free month I was promised.

Mario S. | Expérience générale |
Évaluation :

Hey you call me about a storage that I have there but I didn’t rent any storage like 16 days ago a rent a truck but that is it and you charge 25 for cleaning and I never pay that before

Maura Q. | Expérience générale |
Évaluation :

Great experience

Mario S. | Premières impressions |
Évaluation :

You charged me for cleaning 25 dollars and that never happened before and it was not dirty

John G. | Expérience générale |
Évaluation :

great

JESSICA C. | Premières impressions |
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I think customer service is great. Trucks are soooo olddddddd I went to Chicago and it barely had speed Cars was going on the side of me. Update the trucks. And no moving things in the inside.

James m. | Premières impressions |
Évaluation :

Friendly and personable, but more importantly,fast and efficient.

Todd D. | Expérience générale |
Évaluation :

The facility was convenient, clean and safe.

Debbie K. | Expérience générale |
Évaluation :

Under staffed -/ long wait to return truck This happened two days in a row Couldn’t bring myself to rent the storage unit Pre booked a 10by 10 that smelled musty and didn’t look clean — cancelled

James M. | Expérience générale |
Évaluation :

Every staff member was very friendly and engaging. The general manager knew exactly which size unit we needed and helped us pick the right unit for our needs. Easy access and secure.

Non reviews have been submitted for this location.

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