Évaluations des clients U-Haul Moving & Storage at Cave Creek

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Cave Creek

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CAM D. le

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Been with you for years, and your service has always been excellent! Staff are very helpful.

Cody T. le

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Who ever the older gentlemen is with the glasses seemed like he wanted to pick a fight. He passive aggressively said in front of me that the Uhaul had big scratches without stickers, then walked to the back of the Uhaul. I told the younger man who checked me out that It wasn't from me, and the older gentlemen snapped back with "Do you have something to say". I told him that it wasn't me, and he then escalated it with "Did I say you did"? Which I replied, that he was implying it. After my response it was clear that he knew he was wrong because he didn't further the conversation. I understand if he was just trying to point out a flaw that needed fixed, but he didn't have to get aggtesive with me. I won't return, which is a shame because it's a good location. But you need to get that cancerous man out.

Luis R. le

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Le client n'a pas laissé de commentaire.

Clemencia R. le

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The young lady that care for me was extremely helpful, knowledgeable and professional. When I scale back to return my truck she look so pale as I sow her getting up from her chair I could see she was in terrible pain. In areas of work as this it is necessary to keep in mind we are women and should be granted extra help at all times.

Shahna C. le

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Le client n'a pas laissé de commentaire.

robert M. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Pamela D. le

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Le client n'a pas laissé de commentaire.

Robin C. le

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everyone was very helpful it was an easy process pleased with the service

Charles L. le

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Le client n'a pas laissé de commentaire.

Tom S. le

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Check air pressure in tires

John F. le

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Le client n'a pas laissé de commentaire.

Curtis S. le

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Le client n'a pas laissé de commentaire.

ROBERT H. le

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Le client n'a pas laissé de commentaire.

Drew G. le

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Have them use this location for stress free planning and excellent experiences

David G. le

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The Team at this location is just that ~ Great Team that works together to make sure you are happy. Thank you

Dusan V. le

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I think the guys Name was Grant Goodhouse or Housegood, he was awesome! He smiles every single time, it’s very polite and energizing. The guys seem to have fun working there and they really represent your business in a good way. I would also say that Dennis who helped me with a prior rental is a great asset!

Ronald D. le

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Le client n'a pas laissé de commentaire.

Adrian R. le

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Le client n'a pas laissé de commentaire.

James Z. le

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Le client n'a pas laissé de commentaire.

Darren J. le

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Thomas great, nothing could be improved more

Charles M. le

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The front desk person tried to over charge me “Cristina” was her name. Then when I returned the equipment I had to wait. An employee made eye contact with me but continued to use his phone instead of coming over to assist me. I had to ask said employee if I could get some help. He said he was helping me. I said I was waiting for a while and your employee responded with “you’ve only been waiting a minute” Is it UHaul policy to make the customer wait and then become argumentative with the customer?

FREDERIC D. le

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I highly recommend this storage facility. The staff made all the difference, and they are all the nicest, friendliest, most useful group you will ever meet. Thank you for all your help!

Jerry W. le

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Very quick check in/out procedure.

Joseph B. le

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The guys here where great.. Extremely helpful everything went smooth and no issues.

Sevag H. le

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Le client n'a pas laissé de commentaire.

Gordon D. le

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Le client n'a pas laissé de commentaire.

David W. le

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Le client n'a pas laissé de commentaire.

Donald H. le

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Le client n'a pas laissé de commentaire.

William S. le

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Rented a trailer. I pulled into the drop off and they took it off the suburban and took it away. I never had to get out of the car. Friendly staff and quick service. Was great.

Patrick H. le

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I was in and out very fast. No complaints

charlie F. le

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Always do a great job

Sharon B. le

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I had a very positive experience and Craig was exceptional!

Ronnie M. le

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The uhaul movers portion of the service sucked! Horrible experience! I spoke to the movers the day before to confirm and they did not show up and I could not get ahold of them. The phone went straight to voicemail and it was full. The site was no help they could not get ahold of them and could not find a replacement movers for today. I will never us this service again!!!!!!!!!!!!

Richard M. le

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Le client n'a pas laissé de commentaire.

scott N. le

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Le client n'a pas laissé de commentaire.

Charles D. le

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We were directed to this location after the original dealer was unable to supply us a trailer because it wasn't returned per plan. He apologized. We understood. He arranged a trailer at the above location. All worked out well.

Emiley M. le

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Le client n'a pas laissé de commentaire.

Edward D. le

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Le client n'a pas laissé de commentaire.

Eli B. le

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Amazing experience with Uhaul. Great staff!!

Darius M. le

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Great customer service! Thanks!

Marcus J. le

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Le client n'a pas laissé de commentaire.

Valentina F. le

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Thanks! Took great care of us!

GEORGE S. le

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More guys at the return

Chareef W. le

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The whole team was professional friendly and cool as fuck !!

Robert M. le

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Le client n'a pas laissé de commentaire.

Gregory B. le

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Le client n'a pas laissé de commentaire.

Curtis S. le

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Le client n'a pas laissé de commentaire.

erin S. le

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Lily Delatova helped me multiple times prior to (and do of) my pick up! She truly went above and beyond. She made herself available to me more so that what I even expected. She helped with get the best rate with the price match, taught me how to reverse and how it's different with an auto transport, she switched my pick up date/time multiple times and took time to build a relationship with me. Thank you, Lily! You were amazing!!!

James T. le

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Location is well kept. Service rep for drop off was quick and courteous. Well done!

Paul S. le

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Le client n'a pas laissé de commentaire.

Helmut D. le

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Great place

HArold T. le

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Le client n'a pas laissé de commentaire.

Jerry F. le

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I booked online and was not aware that it would expire shortly after my booking time. I booked for 7am knowing that the shop would not open until 9am on Sunday. When I went to use the mobile app and it was expired I called and the service rep extended the reservation for me but it was changed to store pickup instead of remaining a mobile pick up. I felt that if I would have been aware of the possibility of missing my time slot would negate my reservation I would have arrived earlier. When booking if you added a pop up alerting to this possibility that would be helpful. By the way, a staff member that opened was gracious enough to assist me as he opened the store and got me on my way. That was to me refreshing as I am very aware of the loss of customer service that is present in many businesses today. It started as a bad experience for me and ended very well. Thank you- Jerry

William P. le

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Le client n'a pas laissé de commentaire.

Todd L. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Was in and out and hooked up in a flash.

Ronnie M. le

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Le client n'a pas laissé de commentaire.

ISRAEL G. le

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Le client n'a pas laissé de commentaire.

Alicia L. le

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Le client n'a pas laissé de commentaire.

Bryan B. le

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Best experience we’ve ever had at U-haul, customer service representative was very nice and very helpful. Thank you!!!

Joey L. le

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The staff at this location was great!!! My problem was with the mobile online return process for after hours. I went all the way through the process twice, answering all of the questions, taking the required photos, etc, only to receive an "error uploading" message at the very end. After 25 minutes, I gave up in frustration, locked the vehicle and dropped the keys in the return box. I expected to need to follow up with a phone call the next day since I was unable to complete the checkout process. However, first thing in the morning I had already received a receipt via email. Thankfully, the staff was much more reliable than the website!

Javier D. le

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Great service

David B. le

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THE TRAILER WAS GOOD BUT THE BRAKES NEED SOME ATTENTION (WHEN GOING DOWN A HILL THE TRAILER HAD MAJOR VIBRATION!

Charles P. le

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Definitely would recommend this location! Excellent Customer Service. Ian is fabulous!! However, your Los Angeles dispatching office - SUCKS!!!! If not for Ian’s assistance, I would have changed suppliers.

Judd S. le

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Le client n'a pas laissé de commentaire.

timothy D. le

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Le client n'a pas laissé de commentaire.

Jerald H. le

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fast friendly people got me just what I needed

Keith N. le

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Le client n'a pas laissé de commentaire.

Abir B. le

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Le client n'a pas laissé de commentaire.

John E. le

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The roof of my truck leaked water on my items and the headlights we very dim at night making it unsafe to drive

Cathy V. le

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We originally secured a trailer at the 19th Ave and bell location. Upon arrival we were told the computers were down. And when asked if they could call another location to secure a trailer. They said their phones were down. The guy (store owner) used his smart phone to see our reservation and attempted to do it manually. Then his smart phone went out. An hour later we went to this location and was helped very quickly. This seems to be the issue often with this location. We will never go to it again!!

SHANNON R. le

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I had this unit for 10+ years, for 10+ years Ruth was the most amazing employee at this location. Always helpful, kind, and truly sets your business apart from the competition. Thank you Ruth!

Derek W. le

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Le client n'a pas laissé de commentaire.

Nandino B. le

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Le client n'a pas laissé de commentaire.

Dusan V. le

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The facility, employees and the management of Cave Creek Location are awesome! The experience with the call center, couldn’t be Worse.

Katherine W. le

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Le client n'a pas laissé de commentaire.

Joshua T. le

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Le client n'a pas laissé de commentaire.

Zelmon M. le

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Read the total agreement. I was scheduled to unload my furniture into a 10 x 14 Free storage unit. Received a telephone call in transit notifying me of an outdoor unit much to my disappointment. At this juncture I’m expecting a discount from the agreement due to the inconvenience. Needless to say this was a very frustrating experience at the Phoenix location . Although the help was friendly just mistaken with scheduling of the storage unit.

Calob N. le

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Don't try and send a customer over an hour and a half away, especially after they just drove 26 hours.

Linda N. le

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Le client n'a pas laissé de commentaire.

Christopher A. le

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The 6 o’clock confirmation call did not come so I had to call and confirm. Otherwise all went well and cost was very reasonable.

Jacqueline J. le

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The salesman Abe was, without a doubt, the most professional, helpful, and best salesperson I have encountered in a very long time. He took a stressful situation and made it calm and manageable!

Alex M. le

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Le client n'a pas laissé de commentaire.

John G. le

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Le client n'a pas laissé de commentaire.

Kathleen P. le

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The trailer had maybe just come off the road and was very dirty on the outside.

Bruce W. le

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Le client n'a pas laissé de commentaire.

mike H. le

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The staff were very prompt and very helpful making an additional reservation.

Gregory B. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Equipment return area was blocked with a trailer and truck facing the wrong way, with nobody attending them. After getting tired of waiting, and honking my horn to get their attention, a very helpful young lady finally arrived to take our trailer.

Christian C. le

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Get more reliable and quicker software for customer purchases and transactions. The UHaul employees took a long time trying to make my transaction happen and the software (computers) was not cooperative. There was repetitive long delays, or freezing, during the whole transaction

Gavin M. le

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Le client n'a pas laissé de commentaire.

David M. le

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This group of individuals are always awesome. Newer equipment and professional staff. Highly recommend them.

Daniel S. le

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Le client n'a pas laissé de commentaire.

Jenirae F. le

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Le client n'a pas laissé de commentaire.

Branch M. le

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We tried to do mobile check in, but it did not work. Instructions were not easily found on moving day (exactly where to go), and then when I did ask for help, the clerk said it wasn't working anyways and they had to check us in. It all worked out fine, just not as we had planned.

Keith H. le

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Rented a trailer and was quoted 30 a day. I came back three days later to receive an bill for about 190 after tax

Costa T. le

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Le client n'a pas laissé de commentaire.

gregory M. le

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Le client n'a pas laissé de commentaire.

Steven R. le

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This location is super convenient and the operating hours are very flexible. I’ve used a bunch of different uhaul locations throughout California, Nevada and Arizona. This location stands out. Good job.

Ronald P. le

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Le client n'a pas laissé de commentaire.

Melody G. le

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Great location, nice, helpful staff. I would definitely rent here again!

Suzanne S. le

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Thomas was super helpful and friendly along with the rest of the staff. The truck was ready to go and pulled up front within mere minutes. It was very clean inside. The whole furniture move was made so much easier with the truck rental.

BRUCE J. le

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Very efficient. Great customer service. The online app did not work well.

Faye P. le

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When you quote a cost to rent, include an estimate of tax expense also. Big difference.

Amanda P. le

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Everyone was so nice and i got exactly what i needed and it was such and easy and fast process. I really appreciate everyone. The two men i worked with (one during check out and one during check in) went above and beyond.

Lorne P. le

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We had a very minor problem. We were not told we had to have a special lock. However, the problem was sorted out and we purchased the lock from storage personnel. There were no other problems.

PETER H. le

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The storage has always extremely well maintained. As a long term resident, I can tell She and her colleagues really care.

Vidal S. le

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Very helpful and knowledgeable staff. Returning the truck and dolly was a breeze. Checking in for storage was just as pleasant.

Rahila A. le

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Everyone at this location is very helpful and nice. I have a smooth services with them. From renting storage to rental truck, I had no trouble. Thanks guys! Keep up the good work👍

thomas c. le

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Cody and Stacey really helped me out though my moving fiasco. And they have been extremely helpful and friendly and they helped me fit my needs to my moving experience

Sarah B. le

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Best customer service experience I've had in a long time anywhere. Really excellent staff.

Marcia J. le

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James checked us in. He was great and very helpful. Uhaul needs to let customers speak to the location they are storing at!!! Moving to a different state with your entire life in a truck is very stres

Richard l. le

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Was a bit busy on Sunday morning however staff explained that it was the end of the month so traffic was heavier. Staff was efficient polite and helpful. Would definitely recommend

Kerry W. le

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The staff at Cave Creek U-Haul have always been professional, helpful and friendly. We will continue to use them for our future needs.

Fred L. le

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Fine service. I ended up renting two units.

patricia s. le

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None

bruce k. le

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This U-Haul facility is well run and efficient. Courteous staff, easy to do business with, and good storage facilities. Would highly recommend.

Melody Y. le

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I was unable to access my unit after hours. Very inconvenient how it is set up. I moved out on June 9th and was charged for the entire month. I was told the month to month was pro rated - not true!

Vicki S. le

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Great customer service and couldn’t have asked for a better experience. Thank you.

Lorne P. le

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Good experience

Mary K. le

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Way too expensive. Especially since I rented a truck as well and no credit for checking out of my storage locker 2weeks early.

KARISSA M. le

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The GM there is always incredibly helpful and nice to work with. His staff is also very polite and eager to help. We always use this location because of Craig and his top notch staff.

John T. le

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No comment.

Jean v. le

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Great service from this location

Cari K. le

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Staff is always friendly and receptive. Have used them a dozen or more times and every time has been great!

Patrick F. le

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great staff

alex p. le

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Everything is good, BUT.. The way payment system set up is horrible. You can not pay even 1 day before due date, 4 days after due date you get charge very large late fee. It just simply WRONG

Cody N. le

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Best customer service thanks to the whole team Craig, Cody, stacy, dawn,and christina

Fabiano M. le

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Great experience. Thank you!

Christy L. le

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Na

Dusan V. le

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Amazing service and frequently staff! Lilian helped us out big time in most expeditious and informative way. We will be back for sure!

sally l. le

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Great service! Thank you.

Susan M. le

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The assistant manager, Dawn, was so helpful and kind! It was a great experience and I would recommend this facility to anyone needing storage!

Stephanie G. le

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Very happy with your service.

MICHAEL B. le

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Well maintained and clean storage facility.

Sharon M. le

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A very busy place. My attendant was very nice and patient.

Mary K. le

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U-Haul on Cave Creek was very helpful in several ways and made this stressful time more bearable.

DONNA H. le

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Very good experience.

Veroncia R. le

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I have been useing this location for w years and everyone one of the staff has always been very helpful and courteous.

Drew M. le

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Thank you for keeping a nice clean facility

Kelley R. le

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I really appreciate how easy it was to rent the unit and also discontinue it. So fast!

BRYANT G. le

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Your rental rates are way to expensive.

Nathaniel G. le

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Good

Edward S. le

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Excellent professional staff to work with.

beau b. le

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staff is amazing

Karen M. le

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Excellent experience

Selvakumar P. le

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The store staffs were really helpful and courteous.

Shey K. le

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The woman I dealt with (I cannot remember her name) was incredibly helpful. I had a great experience here.

Vanessa R. le

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Lilia was amazing and so kind- and great at her job! all of the team members were super helpful and considerate in helping my solve my problem.

Emma B. le

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Had a great experience at this location, Ian in particular was very understanding, helpful, and knowledgeable. Everything was handled quickly and professionally.

Nicole S. le

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Everyone there was helpful and kind!

JOSEPH M. le

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I had a great experience there the person that helped me a lot and as a great asset to your company is Ruth. Really appreciated her and I want help. Thank you Joe

VALERIE P. le

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I had a great experience from day 1 until closing the staff was amazing especially Ruth. I thank all of you so much for keeping my personal belongings safe.

RICK I. le

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Clean yes no issues. But rate increases happen too often. For what? Where is the need to continue to increase a couple of times a year. What additional service does U Haul provide to get more cash?

Allison N. le

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The u box experience is very stressful, u can’t talk to same person when u have questions. The dates change without any warnings. Many people you talk to don’t know how the boxes actually work.

Phyllis N. le

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Everyone was helpful

GARY MICHAEL H. le

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I very much appreciate all the services and supplies that U-Haul provides; truck rentals, storage units, and packing needs. More importantly was the friendly and personal service. Thanks again, GMH

Noy P. le

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Staff was friendly & extremely helpful.

Karen H. le

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Wonderful staff. Very helpful and personable, met all my needs and answered all my questions. Always ready to help. Great experience in renting trailers, and storage space.