U-Haul Moving & Storage at Centerpointe Mall

6831 évaluations

3815 28th St SE   Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

(616) 942-6080

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(616) 942-6080

3815 28th St SE
Grand Rapids, MI 49512

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The check out process was easy. The General Manager KaZya Murphy provided amazing service, was very quick and efficient. I will be recommending this location to everyone I know who needs to move. Jeffery Walker was quick and helpful during the check in process. From start to finish everyone I dealt with was pleasant and knowledgeable about the rental process. By far my favorite uhaul location!

Scott V. 
Évaluation :
2

Maybe be available/present/ even know a customer is in your store. upon customer scheduled arrival. I waited almost 25 min just to see someone who worked here.

Justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

pameler D. 
Évaluation :
5

Great service! Thank you so much!!

James S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanleyrichard S. 
Évaluation :
4

Online check in is unnecessary if I have to do same things when I go to pick up Location. I'd already given credit card & drivers license numbers, truck protection etc online and Then had to do it all again at the location. Saves zero time! If you were trying to streamline the process you need to choose one or the other.

Lisasue V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

The staff is extremely helpful and get to work with. I enjoy working with them.

Scott T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
5

Very nice I highly recommend this place thanks

Chad I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan H. 
Évaluation :
2

Need more than one employee working on a Monday morning. 8 trucks in line blocking both driveways

Vickie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARMEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha H. 
Évaluation :
1

Kazya Murphy was very rude and defensive when I told her that Jeffery Walker calculate my mileage and fuel gauge wrong. They did not want to correct the situation and Kazya yelled at my wife and I when I file a complaint. Thankfully another employee step in to resolve the situation. Kazya Murphy and Jeffrey Walker made the experience horrible for me. They were unwilling to rectify the situation, and making the situation worse. I would not recommend my situation be handle by these 2 employee.

Peter N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALI B. 
Évaluation :
3

I reserved for the online pickup which was anticipated to be faster for picking up the truck. I had to wait for approximately 45 minutes to get “approved” to take the truck. Several people came and went as walk in customers while I was still waiting. I would never recommend the online option to anyone unless they were having to pick up after hours. I was not impressed with the pick up process and may reconsider my options the next time I need to rent a truck.

Brandon W. 
Évaluation :
5

Nothing. Great service. Very helpful. I initially had used the U-Haul app and couldn't find truck that I was renting and staff immediately resolved.

Christopher M. 
Évaluation :
5

Jeffrey was fantastic!

JEFFREY BLAKE G. 
Évaluation :
1

The people there were rude, when we tried to complain about the smell of the truck they told us not their problem. I don't think we will ever use uhaul again, the experience was poor

Rhonda T. 
Évaluation :
3

Clerk not very friendly also didn't like picture of my drivers license taken with her phone??

Anthony S. 
Évaluation :
3

Waiting for the person to move the morning arrivals around, probably about 10 minutes. She was the only one working by herself. Other than that experience was good.

Michael G. 
Évaluation :
4

The guy that hooked up the trailer was rude. I don't have alot to say about him.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shlomo G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRENT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davidlee L. 
Évaluation :
4

Office staff not very friendly

Jonathan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS ALLEN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ammar H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW LOUIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

A general description of where on the lot to find the truck would be helpful

Samantha S. 
Évaluation :
5

really made it easy not to have to own a pickup truck!

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emory K. 
Évaluation :
4

The online process didn't seem to help at all. None of the details of the order were entered and the check in process had been completed.

Oliver W. 
Évaluation :
4

Moving often does not go as planned. It is upsetting to have to pay for a whole day if you are late especially if no one else is waiting on the rental

Tameka S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ventura B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel G. 
Évaluation :
1

The customer is Horrible!! In addition to standing in line for 45 minutes.

Soncheray B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marjorie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davidlee W. 
Évaluation :
3

Van was left with a beverage can rolling around in the back. It smelled like greasy fast food. And there were 2 cracks in the windshield that I couldn't see until morning. Also the attendant didn't know how the mobile check in worked. I am glad I went early and didn't do it. The set Check boxes aren't well displayed or well lit especially at night.

Jan B. 
Évaluation :
5

No comments at this time.

Denice L. 
Évaluation :
3

Front desk clerk at location wasn't very enthusiastic. Gave me the key to a vehicle that was parked nose-to-nose with two other vehicles. It took me a couple of minutes to maneuver out.

Robertkevin G. 
Évaluation :
5

Drop off took about 5 minutes. Painless.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather A. 
Évaluation :
5

Every thing it's excellent

Felix R. 
Évaluation :
2

The managers need to do their job!

Sierra L. 
Évaluation :
3

Bought the accident insurance. Did 38 $damage which was to replace a 1 $glass mirror. Was not advised that the insurance had 150 $deductible.

Harry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Berry D. 
Évaluation :
5

I have used this site several times and the service has always been fast and efficient.

Paul P. 
Évaluation :
2

Arrived at the store around my pickup Time and no one was in the store for about 5 minutes. Walked around outside and didn't see anyone. Went back inside before going outside again and seeing the employee in the back parking lot. I was able to get her attention and she was not happy to walk back in to wait on me. We completed the checkout and she informed me the truck didn't have the moving blankets so stop up front on my way out. As I pulled the truck up front she opened the garage door, dumped them in the parking lot and went back inside without saying or doing anything. I have used uhaul many times and would probably use them again in the future but the customer service was really bad compared to my previous times. I felt that I was a real inconvenience to the employee for trying to rent equipment. For reference I had rented a trailer at another Grand Rapids location the week before and it was a good experience.

Paul M. 
Évaluation :
5

Originally this was not the place we reserved the trailer, but upon arrival at the reserved location they said they had no trailers so we went to next closest location. Employee transferred the sale to this location and finished the transaction. She was amazing, courteous, and actually cared about her customer. THANK YOU!!

Albert D. 
Évaluation :
2

Only had one person at the counter with a long line. The locking mechanism on the truck for both the passenger and driver side was broken.

Vahe G. 
Évaluation :
4

The cab of the truck smelled like cigarette smoke which wasn't nice. The mobile check-in process takes a significant amount of time as well. Maybe warn people about how long it will actually take so they aren't blind sided.

Kelsi R. 
Évaluation :
4

All was good.

Daniel S. 
Évaluation :
2

All your locations suck. Employee more people and guaranty actual reservations. I almost didn't get a truck.

Christopherryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

I would like to have the correct equipment I ordered next time

Mathew C. 
Évaluation :
2

I gave a low review because I pre reserved everything online get there all to wait almost 40 mins and not one employee was at the register and me and 6 others walk outside around the building looking for a worker

Qunette R. 
Évaluation :
3

Slow, not very friendly service

Evis H. 
Évaluation :
2

Impolite help

Mariel P. 
Évaluation :
5

Two things: 1) there is a crack in the windshield - lower right corner, driver's side - it is not apparent in the front pictures of the vehicle so I did not see it until I pulled off the lot. I called to let the counter person know; however, you should fix the windshield or at least make sure the next renter knows about it first. 2) the drivers side sunscreen “holder” is broken - this is trivial but wanted to let you know.

Robert N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ian P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolynlouise J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Williamanthony P. 
Évaluation :
3

The check in person was nowhere to be found. There were multiple trucks in the check in line and the space was limited. The indoor staff was very nice and helpful, but the outdoor staff was not.

Noah S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

The manager at this location was very helpful. His service was excellent.

GREGORY LELAND G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S. 
Évaluation :
5

Not have alot extra space

Jasper S. 
Évaluation :
5

In my experience everything went very smoothly l

Eric W. 
Évaluation :
4

Not really anything to be done with the tight quarters on the busiest street in Grand Rapids. I'm not one to give out perfect scores unless it is exceptionally huge. I feel we need to leave room for this in our surveys. Both places got awesome scores. Realizing that I was in and out in less than 10 minutes. Not much to judge. Thank you for the nice New Ford with Cruise control What a delight to drive!

Randywilliam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

I really appreciate the follow up calls from Lathunder(?) letting me know the status of my unit when my payments fell behind.

Tina W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodore F. 
Évaluation :
5

More space available for box exchange

Justus F. 
Évaluation :
4

Nothing comes to mind.

Robert W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george C. 
Évaluation :
5

Jeffery and Kayla were absolutely delightful and professional.

Timothydean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW ALLEN V. 
Évaluation :
5

Had to cancel the rental due to health reasons. They were very understanding and accommodating. Will choose them again.

Thomas V. 
Évaluation :
1

Improve you check out process. Employee was fine but the computer system had problems, so it took 30 min to check out a trailer. No other customers in store when I started. Disappointed.

David K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACK V. 
Évaluation :
4

The truck was clean inside but a little banged up on the outside. Overall a good experience. Check in and return was quick and easy.

James B. 
Évaluation :
3

Pickup was long but return was very easy.

Benjamin S. 
Évaluation :
5

I would not change nothing. Everything was great.

Loriegale B. 
Évaluation :
4

The only issue with this store is the ease of getting into and out of the the area. Very tight on a very busy road. Other then that everyone was very friendly

Kurt R. 
Évaluation :
5

Staff was friendly and knowledgeable about the equipment. Really appreciated the help with the equipment.

Scott T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anqunette H.  |  Premières impressions 
Évaluation :
5

thank you.

Angela J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madelyn M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy F.  |  Expérience générale 
Évaluation :
3

I was told my first months rent was free but I still was charged and then I wasn't given my cash back from renting the truck. Things did not go as smoothly as they should have been.

Ana L.  |  Premières impressions 
Évaluation :
5

The staff is friendly,knowledgeable and efficient. The storage unit was very clean and well maintained.

Carolyn H.  |  Expérience générale 
Évaluation :
5

Excellent service, facilities and wonderful staff.

Carolyn H.  |  Premières impressions 
Évaluation :
5

Great crew at the Centerpointe Mall location!

KAREN G.  |  Expérience générale 
Évaluation :
5

Great customer service!

KAREN G.  |  Premières impressions 
Évaluation :
3

Took a hot minute to process the reservation, having the system crash twice on us during check-in. The storage room was also on the third floor, in a nice hot warehouse. Not easy to access.

Dalton L.  |  Premières impressions 
Évaluation :
5

Great service - speedy, friendly and efficient!

Noemie S.  |  Expérience générale 
Évaluation :
1

I will never spend another penny with Uhaul

MARTIN S.  |  Expérience générale 
Évaluation :
4

Friendly, professional

Michael B.  |  Premières impressions 
Évaluation :
1

Storage room smaller than advertised , price more than posted.

SCOTT V.  |  Premières impressions 
Évaluation :
5

Thanks for your wonderful service

LaToya B.  |  Premières impressions 
Évaluation :
5

Could your good work🔆

Deborah C.  |  Expérience générale 
Évaluation :
5

Good place to store your stuff.

SHELLEY D.  |  Expérience générale 
Évaluation :
1

Have tried to get assistance on an ongoing fee for a rental unit I did not rent No follow up No call from manager Still not resolved

GLEN J.  |  Expérience générale 
Évaluation :
3

Communication was less than adequate. Cover put on wrong limiting access to UBox door. Boxes placed in area limiting garage access. Everything inside was safe though.

Kimberly P.  |  Expérience générale 
Évaluation :
3

There is no efficiency with staff there is always long lines in there

Kenya S.  |  Expérience générale 
Évaluation :
5

none

Mary P.  |  Expérience générale 
Évaluation :
1

You're policy of not prorating on final monthly payments and then rerenting the same space is stealing/double dipping.

Danielle W.  |  Expérience générale 
Évaluation :
2

My only complaint is on the day I moved out of the lockers I was in line in the office/store area behind two other customers for 25 minutes. 20 minutes of which there was no staff at all there.

LAURA H.  |  Expérience générale 
Évaluation :
2

The storage unit did not have a light in it

holly r.  |  Expérience générale 
Évaluation :
5

Everyone on the staff I spoke to was friendly, helpful, and nice. I would definitely recommend them.

James H.  |  Expérience générale 
Non reviews have been submitted for this location.

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