Évaluations des clients U-Haul Moving & Storage at Central Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Central Ave

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Zenola M. | Premières impressions |
Évaluation :

I met Ms Migueon at UHaul, Central Ave Capital Heights Md. She greeted professionally yet humorous. Not only did she presented EXCELLENT customer service, Ms Migueon followed-up just as she mentioned she would. I am overwhelmed with her actions to assure I was satisfied and receive enough space for the items I need to store. I would like to personal say Thank you Ms Migueon ( I hope I spellled your name correctly) and UHaul. Zenola

Charlie W.
Évaluation :

Le client n'a pas laissé de commentaire.

JACKSON A.
Évaluation :

The lady and the guy that served me did an excellent job. They provide awesome customer services. Than you.

JAMES J.
Évaluation :

Lower The Per/Mile Pricing

stanley c. | Expérience générale |
Évaluation :

The facilities need more dollies to move items upstairs to the second floor 3 isn't enough. I had to carry all my items by hand

MARK B.
Évaluation :

I always receive excellent service at this location .

Helen P.
Évaluation :

Le client n'a pas laissé de commentaire.

SAMUEL S.
Évaluation :

Le client n'a pas laissé de commentaire.

Samella K. | Expérience générale |
Évaluation :

The Manager Corey us awesome! He listened and helped me with my situation when we couldn’t get to the unit the night I moved in. He came from his home and helped me. He continued to do the same throughout my rental process! What a great Manager! An awesome staff as well! I love to see this in our community!

NICHOLAS H.
Évaluation :

Le client n'a pas laissé de commentaire.

Sacha G.
Évaluation :

The service was fine. But there were issues with the charges and I ended up being charged $58 bucks more than supposed to. It caused my to overdraft.

MELINDA H.
Évaluation :

Le client n'a pas laissé de commentaire.

FRANCISCO B.
Évaluation :

Le client n'a pas laissé de commentaire.

Willard M.
Évaluation :

Le client n'a pas laissé de commentaire.

MARJORIE B.
Évaluation :

Le client n'a pas laissé de commentaire.

DELITA S.
Évaluation :

Le client n'a pas laissé de commentaire.

DENNIS B.
Évaluation :

My truck had gum and straw paper inside

JAPHIA H.
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH D.
Évaluation :

Le client n'a pas laissé de commentaire.

BEVERLY L.
Évaluation :

I rented a truck on 1/2/22/21 and one of the employees stole my firestick out of the truck and is currently using it. I am filing a report with the corporate office. Stop hiring dishonest, thieving employees.

ERIC P.
Évaluation :

Le client n'a pas laissé de commentaire.

FREDDIE B.
Évaluation :

Le client n'a pas laissé de commentaire.

Khalid S.
Évaluation :

The General Manager Corey Weaver was extremely knowledgeable and helpful. He provided me with excellent customer at the going rate. Let's say I was extremely satisfied.

DARNITA W.
Évaluation :

Le client n'a pas laissé de commentaire.

Osvaldo P.
Évaluation :

first the lady tell me only 6 hours but the contrac said 24 hour the person check only the signal and brake when come nite time not ligh in the trailer am try to drive whit the flasher and try to get back the fass i can but the state trooper stop me because the lighs take me out the hwy i have to call uhal customer service at 1;30 am i have to fix my self the ligh to i can make back is wass freezing out side ad thad time .and in this location nobody help you to hook the trailer you have to hook you self and then the people come to take pictures.

ANTHONY S.
Évaluation :

Great customer service - will continue to USE this location and recommend it as-will.

SHAWN M.
Évaluation :

Being able to use multiple ways of payments in the store

AUSTIN O.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL B.
Évaluation :

The truck was clean but the tire maintenance system was malfunctioning. The attendant said that the system has a short in it and don't pay any attention to it. I wouldn't rent equipment that wasn't in top shape due to liability issues. Not good.

CHARLES S.
Évaluation :

Expedite, friendly, great experience.

GINA U.
Évaluation :

Le client n'a pas laissé de commentaire.

sherraine R.
Évaluation :

This location is awful. Cory is nice but useless. Why wouldnt he know all the light adaptors for the trailers were broken. All the towing equipment was broken. The manager had to buy a part from homedepot to hook up my hitch. No workers, except for one little boy who was so lost. My trip was one way. When I dropped off the hitch that was towing a car, the uhaul store manager said where did you get this thing from, where are the chains to secure the vehicle in addition to the tire straps. I could have been killed, that car I was towing could have crashed into the back of my truck.

DANIEL D.
Évaluation :

the customer service was top notch but i would retire the truck i used. i could tell it was on its last legs.

Jennifer J. | Expérience générale |
Évaluation :

I always use this location when its time for me to move.

VASHTI M.
Évaluation :

Le client n'a pas laissé de commentaire.

NICOLE M.
Évaluation :

Corey and his team were the best! I forgot the young lady name who assisted me, but she was great!!!!! Thanks you all!

DARRELL H.
Évaluation :

Le client n'a pas laissé de commentaire.

Alfrieda H.
Évaluation :

Le client n'a pas laissé de commentaire.

KIMBERLY G.
Évaluation :

Awesome customer service picking up and when I returned the truck. Everyone was very professional and knowledgeable of the Uhaul products. Job well done.

PAULETTE J.
Évaluation :

Le client n'a pas laissé de commentaire.

MUYIWA O.
Évaluation :

Charging $7:50 per gallon of gas is ridiculous, I used less than 2 gallons they changed me $30 for what? For my whole trip is less than 30 miles, how many miles are in a gallon of gas? Gas is $2:44 out there, and on your form, I was told that they charge $4:00 if you don't fill it up before returning it, how many gallons of gasoline did I used to total of $30:00? This is a reap off.

Damien H.
Évaluation :

Le client n'a pas laissé de commentaire.

james H.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLES W.
Évaluation :

Nothing. My experience with U-Haul was great. Staff were courteous , professional and very knowledgeable. I was able to ask as many questions to relieve my anxieties. The Staff provided wonderful Customer Service.

CARLOS P.
Évaluation :

Le client n'a pas laissé de commentaire.

Coryne L.
Évaluation :

Le client n'a pas laissé de commentaire.

JANNITTA G.
Évaluation :

I had no issues and was very impressed with the level of customer starting from picking up the truck to dropping it off. I will highly recommend. Thank you very much!

Andrew H.
Évaluation :

Very Pleased With Their Customer Service and It Was Convenient Definitely A Recommended Location To Do Business With.

Keisha R.
Évaluation :

Stop charging my card twice every time I rent from this location my card gets charged twice

Victoria B.
Évaluation :

The problem started with your customer service, then to 3900 Whitetire Road then to your Capitol Heights location, the whole day was terrible.

TREVA B.
Évaluation :

Better parking spaces very busy parking lot alot cars parked outside but few people inside. Personnel was pleasant and friendly.

Benjamin L.
Évaluation :

I rented a car trailer from this location. When I arrived the staff was polite and prepared to help. The first trailer was issued did not have any tags on it. The only other trailer has a broker wire harness but the staff immediately fixed it and compensated me for my time. Yes there were some issues but the staff worked everything out.

JOHN H.
Évaluation :

Le client n'a pas laissé de commentaire.

BRYAN D.
Évaluation :

Fast and wasy

Julie C. | Expérience générale |
Évaluation :

My boxes were covered with mice or rat poop. It’s unfortunate to pay so much a month to have rodents poop all over your belongings.

JERRY C. | Premières impressions |
Évaluation :

The Lady that helped me and my Husband with our truck was Amazing she was soo thoughtful...she made sure we were well takin care of and her Customer Service Skill were very Good! I will definitely be sending friends and family to this location!! Happy Customer...

Ricardo P.
Évaluation :

The counter people are great the lot person needs more personality

TRAVIS C.
Évaluation :

Need to be more personable.

LaVonda b. | Expérience générale |
Évaluation :

The amount of rodents is overwhelming.. The amount of rodent droppings is overwhelming. If u put anything in with value please wrap it or put it somewhere else. Unless you want mickey and his friend to have it to. Also staff was 50 50 nice and rude...

stanley c. | Premières impressions |
Évaluation :

I had an appointment with public storage to rent a 5x - 15x unit from them but when the staff takes to me and the customer service was so great I canceled that public storage unit and rented a bigger unit for the same price

TINA G.
Évaluation :

Le client n'a pas laissé de commentaire.

Chelsea J.
Évaluation :

Le client n'a pas laissé de commentaire.

Brittany M.
Évaluation :

Le client n'a pas laissé de commentaire.

FRANKLIN J.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline B.
Évaluation :

Le client n'a pas laissé de commentaire.

TANYA M.
Évaluation :

When returning vehicle more than one person to assist .

Anthony M.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin P.
Évaluation :

Le client n'a pas laissé de commentaire.

CONSTANCE A.
Évaluation :

They over charge and how you don't catch it. Hire new owner except the manager.

Donovan B.
Évaluation :

Le client n'a pas laissé de commentaire.

AUDREY S.
Évaluation :

Nothing at this time

Carolyn W.
Évaluation :

According to your reservations have more staff assisting customers.

Jabari W.
Évaluation :

The customer service rep at the counter had great customer service, matter of fact it was excellent

KAMEYEL A.
Évaluation :

Le client n'a pas laissé de commentaire.

Linda T.
Évaluation :

A stepper for the pickkip truck.

DARRIN C.
Évaluation :

Le client n'a pas laissé de commentaire.

William B.
Évaluation :

cory the manager was excellent!

KELVIN C.
Évaluation :

This was good if not better than the pick spot. These guys cared about my time while answering questions that I had. Thank you guys great job.

RODERICK G.
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip L.
Évaluation :

Le client n'a pas laissé de commentaire.

ELSIE C.
Évaluation :

Le client n'a pas laissé de commentaire.

Shelia M.
Évaluation :

Le client n'a pas laissé de commentaire.

Carlos P.
Évaluation :

Making sure the vehicle has more than 0-1/16 tank of gas, although I was given a credit, it was scary seeing the gas gauge on E and the light on. Cleaning out the bed of the truck from the previous renter. Bed was dirty as it looked like the last person was hauling trash in the truck bed. A quick rinse could have fixed this.

WILLIAM H.
Évaluation :

Le client n'a pas laissé de commentaire.

roderic W.
Évaluation :

Hire employees who k ow how to smile and thank customers for their business. The employees at this location were horrible. Mean, ghetto acting, abrasive in tone.

LAYUNDA M.
Évaluation :

The lady at the counter was very rude to the customer she was helping. The guy ended up leaving without a rental. The lady that helped me was very helpful but the fee rental on the side of truck does not reflect real price. Especially if you're going one way.

Darryl W.
Évaluation :

Le client n'a pas laissé de commentaire.

DARLENE N. | Expérience générale |
Évaluation :

The Manager was the Best! I was feeling well and he got me a chair to sit in and got me out quickly.....Best service ever!!

CASSANDER G.
Évaluation :

Customer Service was bad..

Renee E.
Évaluation :

Customer service was excellent- very informative; very patient; and very efficient

SILAS S.
Évaluation :

Great customer service and the process was easy. I'll recommend UHaul to all my friends.

Yvette H.
Évaluation :

The team at the Central Avenue location is the best, love working with them. We are a local nonprofit that provides food and other essential items to our client base sometimes very last minute. They have always been accommodating and easy to work with, I recommend them to anyone that asks.

Silas S.
Évaluation :

The process was smooth and the rental was great. Looking forward to my next rental already.

KENNETH J.
Évaluation :

Le client n'a pas laissé de commentaire.

Amanda W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

REGINA M.
Évaluation :

*Watch out for double payments from your banking accounts! * I was charged twice for another payment. That I did not AUTHORIZED!!! Which devoured my account at the bank!. They called it a computer error! I delt with this a few years ago, the same thing! What's up with that? Why haven't they taken care of this problem or are we randomly selected to be given this treatment? Me I am going to stop give my bankcard..and find a card where they can only get the amount they are to receive. This looks bad from my perspective; of a company that is STEALING from you; when they have *NOT FIXED THAT PROBLEM!!*

Donna R.
Évaluation :

Le client n'a pas laissé de commentaire.

kwame r. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Natosha R.
Évaluation :

Le client n'a pas laissé de commentaire.

DOMINIQUE F.
Évaluation :

Le client n'a pas laissé de commentaire.

LINDA D.
Évaluation :

The counter check in space could be larger so that other customers don't hear your personal private information.

CHARLES S.
Évaluation :

Le client n'a pas laissé de commentaire.

cecil C.
Évaluation :

Everything was Great.

Byron G.
Évaluation :

Le client n'a pas laissé de commentaire.

eric G.
Évaluation :

Le client n'a pas laissé de commentaire.

OLAMIDOTUN O.
Évaluation :

Le client n'a pas laissé de commentaire.

martin t. | Expérience générale |
Évaluation :

The GENERAL MANAGER Mr. COREY was SUPER PROFESSIONAL and displayed ABOVE and BEYOND CUSTOMER SERVICE!!!!

richard f. | Premières impressions |
Évaluation :

Thanks

lakesha m. | Expérience générale |
Évaluation :

When I went to get my belongings out almost everything had rat or mouse droppings on it. I could not believe my eyes I was heart broke.

CLARENCE T.
Évaluation :

Le client n'a pas laissé de commentaire.

Robyn S. | Expérience générale |
Évaluation :

Storage unit is rather pricey for the size.

shelia N.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHELLE M.
Évaluation :

I have to rate this location poorly because 1) the truck was dirty inside when I picked it up. 2) Due to the service I received after the return of my vehicle. First, I used the contactless option for pickup and return; however, on the return I was approached by an employee who asked for the keys. I was a little surprised because i thought the store hadn't opened yet. I asked for ID and the employee's response was with resistance. I had no way to know this was an employee because they weren't wearing any Uhaul gear (and I thought the store was closed). I finally got presneted with ID. Three days after my return, someone decided to charge me for an extra day of rental and insurance costs. Three days after that, I was charged a $30 late fee (although the email said late fee would be imposed on 18th) and then 8 days later, my card was charged for this total amount. Now, almost 3 weeks after renting, I am still trying to get my money back. I reveived a message from a manager that the refund was approved; however, the amount indicated is not the full amount. I responded back to the manager to ask why and it's been several days, and still no response. At this point, I just have to go through my credit card company to dispute the transaction. All of this after a different Location did not have the truck I reserved a month in advance, so I had to pay extra rent days because I couldn't get a truck that day. With the extra time and money I've spent with this move dealing with Uhaul, I will pay the extra money upfront to use a truck from one of their competitors where the cost is higher, but they have much nicer vehicles and service.

tawanna J.
Évaluation :

Everyone was friendly and very helpful

Nicole T.
Évaluation :

My reservation was rescheduled from the store I selected to another store, which was much smaller and not very clean. Also the store I picked up the truck from, didn't have my order right or the appliance dolly I reserved. I had to go to another store to get the dolly. The moving company I used thru Movinghelp.com was EXCELLENT! I highly recommend that company. Kenny and Andrae were great! They can help me move anytime! I give them 5 ⭐️! Thanks for your service

Endesha M. | Expérience générale |
Évaluation :

Corey Weaver was very helpful. He helped with my storage and vehicle rentals. Great customer service!

SHIRLEY W. | Expérience générale |
Évaluation :

Each time I rent a storage unit everyone treats me as family. If I need help lifting heavy items the guys are always available to help out and that’s why I keep coming back!! 🙏❤️

Marjorie L. | Expérience générale |
Évaluation :

The unit was infested with rats there was feces all over my belongings.I had to throw away a lot of items including a big sectional and furniture and sofa so tell me the policy on reimbursement of damaged items.

Edwanna J. | Expérience générale |
Évaluation :

I am 69 years of age, reside in Montgomery County but have found it very comfortable using this uhaul rental/storage. Particular due to the staff. Very well knowledge in the service uhaul offer, conveient and inexpensive way to reach my goad and just basic good old manners toward me and elderly and a female not knowing what and how to meet my goal. Thanks central avenue Uhaul staff, front line, supervisor Mr. Cory, and staff outside and around. Ms. Jones PS my husband says thanks as well, he could not help due to being a front line health care worker. :)

Denise B. | Expérience générale |
Évaluation :

Mice got into some of my belongings so I had to get rid of some of my things.

Sabrina W. | Premières impressions |
Évaluation :

Staff was Very Helpful

THOMAS H. | Expérience générale |
Évaluation :

Great Service by UHaul Associates... Great Storage Facility... Thank You!!!...

Lorenzo s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

allene g. | Expérience générale |
Évaluation :

Corey, the Manager at Uhaul should be rewarded for going extra mile to accommodate his customers. He was always prompt in responded to all issues and concerns regarding my storage bin.

LINNIS W. | Expérience générale |
Évaluation :

Corey and team were excellent and professional to me. I would recommend this location to anyone who needs storage needs

winford j. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ebony s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

cynthia g. | Expérience générale |
Évaluation :

There were some hiccups in my move in process. But due to the superb service of the managers Robin & Corey everything was rectified.

LaVelle T. | Expérience générale |
Évaluation :

My first encounter at this U-Haul was with a lady at the counter named (Minyan) who was extremely rude, unprofessional and disrespectful. She showed me to my storage space, but never mentioned that I needed a code to enter. She complained the entire time that she was helping me. Several times I went to the storage space and never needed a code to enter; I just walked through the door. Anyone could do the same, there was no security as far as accessing the store area. My move-out process was completely different. The young lady (Jasmine) was very helpful and professional.

gbadamosi o. | Expérience générale |
Évaluation :

Great overall experience. Thanks a lot! No complaints at all

marquita c. | Premières impressions |
Évaluation :

Customer service was EXCELLENT!

calvin s. | Premières impressions |
Évaluation :

There were problems with the computer and it was very busy. Regardless of the situation everyone maintain control and was very efficient in the process.

dijon s. | Expérience générale |
Évaluation :

Staff is always helpful and kind. The storage unit area, is clean (on the outside) but there's a bad rodent problem. My belongs was damaged do to mice inside my unit. I had to discard 30% of my furniture. My unit was located inside temp control and was affected. Disappointed. I've had to store my belongings , before and never had/experienced an issue like this. Please correct this issue as soon as possible.

Teresa F. | Expérience générale |
Évaluation :

Good value and the staff was awesome friendly and very helpful.

Anissa N. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

gregory e. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

CATHY R. | Expérience générale |
Évaluation :

Had storage unit broke into by persons who worked there, this was verified by other staff. Storage facility refused to take action and no resolve. Mice infestation that resulted in ruined books, showed to saff and was told that there was nothing that could be done. The 1 800 customer service person made promises to have someone from corporate call me, this never happened. If you have nice things, do not use.

Thomas J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

estraleita m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LASHAWNDA S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Terri W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

THEREASA L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brady M. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

britt h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LASHAWNDA S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ndikum T. | Premières impressions |
Évaluation :

I would have love to have a 24hr access but i was told access time closes at 10pm

AISHA W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

YVONNE S. | Expérience générale |
Évaluation :

I rented my unit for several years and for the most part, my experience was not bad, sometimes the employees could be a little rude however, I found it interesting that on my move out day after closing my account with the manager (Cory Weaver), and receiving my receipt from him, I made the comment to him "it might be nice for you to thank me for my year's of service", he looked at me like I had three heads and kept doing what he was doing, not saying a single word. I thought to myself, WoW!!! So, just keep in mind, decent place, not the world's greatest customer service.

Karen M. | Expérience générale |
Évaluation :

Very helpful, personable. Great customer service. Thanks and Stay Safe!

harry g. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Teri C. | Expérience générale |
Évaluation :

I received phone calls all the time from rude and unprofessional staff. My move in was a mess mixed up into 3 units with no compensation or condolences. The elevator well smelled of urine.

gina c. | Expérience générale |
Évaluation :

Staff always on point Great Service and organized and Clean

Shani A. | Expérience générale |
Évaluation :

Mr. Weaver, As you were informed, our unit was infested with mice and a lot of my property was destroyed. There were mice droppings, urine and dead mice mixed in my belongings. I will be filing a claim today as you advised, and looking for the refund that you offered.

Beverly B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Any S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Gloria G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

thomas w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

evelyn a. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

james c. | Expérience générale |
Évaluation :

The RATS where outrageous I had things that were damaged and I had to clean and wash the things that was worth saving.

Jamie W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

daraile c. | Expérience générale |
Évaluation :

Terrible staff

mario f. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

RAMONA F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CARDELL S. | Expérience générale |
Évaluation :

At all times everyone was friendly and thanks for the time I really needed you!!!

Gloria G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

mamie d. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Damion D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

TORRANCE L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

victoria l. | Premières impressions |
Évaluation :

Love that the staff was very nice and helpful and the storage area and space was very clean

mildred b. | Premières impressions |
Évaluation :

At the time that I had applied for the storage space they were a bit over whelmed so with a little patience they were able to make it happen.

AKINSOLA A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christina G. | Expérience générale |
Évaluation :

Bugs were all in my things

satonya e. | Expérience générale |
Évaluation :

The manager Corey Weaver are always professional!!! His evaluation should always be an A+!!! Keep up the good Corey you will go along way. 👍🏽

Willa D. | Expérience générale |
Évaluation :

When my belongings were removed from the storage unit (#1948), there were a LOT of mouse droppings all throughout. I will have to launder all my blankets, comforters, bedspreads, and clothing. I'm not happy with that at all, because it will just be an added expense for me. A female and male employees said they would clean out the unit because there were a lot of droppings on the floor. I'm hoping I won't find holes in my items!! I wouldn't recommend anyone to store things at your facility for those reasons.

JAMES C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

john joseph b. | Expérience générale |
Évaluation :

Top shelf

tamika h. | Premières impressions |
Évaluation :

Jasmine was really helpful with getting us set up with our storage unit. Very informative and full of energy. Her sense her humor was very good. I recommend anyone getting help from Jasmine

Dominic R. | Premières impressions |
Évaluation :

Customer service was great. The area that is marked for unloading and loading was full with personal park cars and no room for those that were loading and unloading. Space was clean

cassandra j. | Expérience générale |
Évaluation :

I closed my account about 2 weeks ago and I’m being told I still owe and I can’t get knew refunded since I wasn’t in there for a full month. The staff is rude and slow. They have favorites

Jeffrey B. | Expérience générale |
Évaluation :

Easy moving access

Channon G. | Expérience générale |
Évaluation :

Well kept and very nice staff. But a lot of mice droppings all inside my unit. Just hoping I didn’t bring any home with me.

lisa d. | Premières impressions |
Évaluation :

the ladies who worked Tuesday, December 17th between 5pm and closing WERE THE BEST! Their customer service was extremely excellent.

dexter r. | Premières impressions |
Évaluation :

Great Customer Service

RAMONA F. | Premières impressions |
Évaluation :

Service was slow due to lack of staff to service customers. The store had one representative working by herself. Despite the slow service, the representative did an excellent job handling everyoine.

DEBORAH W. | Expérience générale |
Évaluation :

good service

Janice B. | Premières impressions |
Évaluation :

Jasmine was very helpful and understanding.

bakri b. | Expérience générale |
Évaluation :

The staff!!!!!! Excellent people explained everything!!! You have gems at this location!!!!

M'Shai D. | Expérience générale |
Évaluation :

The front desk staff was just as helpful when I rented the unit as when I cleared it out after buying my home. They always offered helpful suggestions based on what I needed each time. Great location.

LYNETTE S. | Premières impressions |
Évaluation :

Great Service!

RAMONA F. | Premières impressions |
Évaluation :

Well organized, clean and safe environment for my items. Friendly staff who knows there responsibility is to serve the customer.

janeth k. | Premières impressions |
Évaluation :

N/A

bakri b. | Premières impressions |
Évaluation :

Top notch staff!!! Courteous Kind and willing to answer all questions!!!! Really great people.

SUSAN M. | Expérience générale |
Évaluation :

I am a special needs retiree on a fixed monthly income who was always broke by your company's due date of the 23rd of every month.

sarah r. | Premières impressions |
Évaluation :

The staff was very efficient and helpful. They made the process easy when I needed to switch to a bigger unit. I appreciate them showing me the unit and answering any questions that I had.

Dennis J. | Premières impressions |
Évaluation :

The customer service young lady was very pleasant and knowledgeable...

Tyrone M. | Expérience générale |
Évaluation :

My wife didn't understand some of the information that was being explained to us about the unit, and asked a few questions. The worker was very rude and disrespectful towards my wife.

MARK H. | Expérience générale |
Évaluation :

I will never do business with u haul again and I won’t recommend any one as well

Sanovia S. | Expérience générale |
Évaluation :

There were roaches in my sofa. They were not there when I placed my furniture there. I just threw it away. I didn't want to bring them home. Rodent ate holes through my towels.

Tameika D. | Expérience générale |
Évaluation :

I found a dead rat in my storage bin. One of my chairs was completely ripped to shreds (Assuming by the rat). I was charged another month after I moved out! Completely unacceptable. No food was stored

Tammy S. | Expérience générale |
Évaluation :

The staff was helpful and knowledgeable about the facility. They help my mother and I with our items. They were professional. I will recommend this storage to family and friends.

Rose J. | Premières impressions |
Évaluation :

I have talked to someone in your office. This a.m. on the phone for 30min

Nellie L. | Premières impressions |
Évaluation :

Office was very busy that day but it all end well.

Kenneth L. | Expérience générale |
Évaluation :

Well run facility

christine s. | Premières impressions |
Évaluation :

Horrible experience. Got charged for items I did not borrow. Manager credited me for those charges and someone reversed the charges . Unable to get a hold of anyone that knows what’s going on !!!

ALONZO M. | Expérience générale |
Évaluation :

Corey and the rest of his crew was very professional and available. I would recommend this location to all of my friends.

LOFTON W. | Expérience générale |
Évaluation :

I rate it average cause why would u rent a storage room u can't ever get to. They park all the large truck right in front of the loading dock ever day so the customers are always inconvenience

JANICE J. | Expérience générale |
Évaluation :

Manager Cory, staff member Johnice and other staff members were so helpful and kind. Thanks so much to them all for the Outstanding help they provided me with on renting a truck, and a storage unit.

TODD R. | Expérience générale |
Évaluation :

Loading dock is never accessible due to overcrowding of unused uhaul trucks parked there.

Destane R. | Expérience générale |
Évaluation :

rude employees. the manager is never available. the assistant manager was very lovely and helpful. due to poor infrastructure in the facility my items were damaged. mice ruined many of my items

james h. | Premières impressions |
Évaluation :

Great service

Mario R. | Premières impressions |
Évaluation :

Great staff, even when it was crazy busy they where quick and super courteous

GEORGE P. | Expérience générale |
Évaluation :

The only negative I have is that the posted U haul climate temperature of 45 to 85 degrees seems off. I think 45 is too cold and 85 is too hot. I think somewhere between 55 and 75 is more tolerable

demitrius b. | Expérience générale |
Évaluation :

My experience was good with this location.

DAMIEN G. | Expérience générale |
Évaluation :

My storage unit had mice droppings inside and mice went through all my belongings. Office staff are young, inexperienced, and and rude. I wouldn’t recommend this location if it was the last uhaul on e

JANICE J. | Premières impressions |
Évaluation :

The OUTSTANDING service and help that I received during an urgent unexpected time was breathtaking. 5 stars and thumbs up to Marquita Briggs, Johnice Rucker and their team. My #1 UHaul location.

Robert J. | Premières impressions |
Évaluation :

I had an easy time with Move-in and finding the unit was nice. Clean facility.

Yolonder C. | Expérience générale |
Évaluation :

Charge cheaper rates

carry s. | Expérience générale |
Évaluation :

The staff assistance was great.

kenyetta s. | Premières impressions |
Évaluation :

THANK YOU VERY MUCH.

lynn w. | Expérience générale |
Évaluation :

My storage unit was infested with mice and water bugs, my property was damaged.. The parking area was always over capacity with uhaul trucks and became extremely difficult to access my storage unit.

lynetta w. | Premières impressions |
Évaluation :

Thanks to everyone

Jerica S. | Expérience générale |
Évaluation :

Most of the staff was helpful when asked, including the manager Corey. I noticed mouse droppings and dead bugs everywhere so pack tightly. It doesn't appear anything was chewed through.

patricia o. | Expérience générale |
Évaluation :

Will definitely use Uhaul again, as needed. Thank you!

charles j. | Premières impressions |
Évaluation :

Awesome! Customer service ***** Very Satisfied

Camile H. | Premières impressions |
Évaluation :

Keep cleaning very good

DARRYL W. | Expérience générale |
Évaluation :

The WORST

Malik H. | Expérience générale |
Évaluation :

Thank you

James D. | Expérience générale |
Évaluation :

Good service

Kyle L. | Expérience générale |
Évaluation :

registers are a little crowded with the hanging merchandise but overall 5 stars

Sharon L. | Premières impressions |
Évaluation :

Very professional and timely with hands on helping

TAWANNA B. | Expérience générale |
Évaluation :

Thank you to all the staff at Central Avenue Uhaul It’s been a looooong what 5 or 6 years it almost feels like loosing a friend due to relocation you hate to see them go but life moves on. Thanks CW.

LAMAR J. | Expérience générale |
Évaluation :

It was a lot of dead mice in my bags and stuff

Dawn C. | Expérience générale |
Évaluation :

I would rent a storage unit and recommend Uhaul to anyone who needs a storage unit and a rental. Thank you for all your help! Dawn Cyrus

SHERIE B. | Réservation |
Évaluation :

The team located at Central Avenue was very helpful and thoughtful during my storage process. I have an issue with my knee and they were very strategic with the placement of my unit. Thank you, Ms.

MARK C. | Expérience générale |
Évaluation :

The only compliant I have was my storage unit had plenty of mice droppings. Other than that, Corey and his staff was awesome!

Don T. | Expérience générale |
Évaluation :

I don't like the fact if I cancel my storage early. I won't get a refund even if I've paid for the entire month. I should get a refund for the difference.

sabrina l. | Expérience générale |
Évaluation :

Pro rate rental should be considered. I paid for a month but no refund for not using the whole month. Also set traps for mice, I had mice droppings all over my furniture

Karen T. | Expérience générale |
Évaluation :

Thank you very much for your time and help.

Natasha B. | Expérience générale |
Évaluation :

Good job

CAROLINA B. | Expérience générale |
Évaluation :

UHaul's location was so convenient. The staff was very helpful and friendly. I would recommend to anyone.

Clarence H. | Expérience générale |
Évaluation :

thanks

Lansana K. | Expérience générale |
Évaluation :

the manager was Corey was very good

otis w. | Réservation |
Évaluation :

couldn't locate my Reserve number

JACKIE C. | Expérience générale |
Évaluation :

Evidence of roaches, and mice

lasean r. | Expérience générale |
Évaluation :

All of my items I put into this storage unit was infested with pests and I am deeply saddened by this. I put brand new furniture into this unit, hoping that it would be safe. I guess not. Still no cal

john h. | Expérience générale |
Évaluation :

I'd like to give Mr Corey & his wonderful staff a big round of applause, for there excellent service. John Hines

MARGARET C. | Expérience générale |
Évaluation :

Great storage place

Clarice D. | Réservation |
Évaluation :

The staff on site August 31st was exceptional! I've never been more pleased with the customer service I received during a very stressful time. Keep up the excellent and professional work.

Fatmata A. | Expérience générale |
Évaluation :

Very friendly staff and good service. U couldn’t ask for anything better will definitely recommend this facility

olekanma e. | Expérience générale |
Évaluation :

A lot of rude and deceptive practice I will definitely encourage everyone to stay away from this location and if possible use other services. Very poor customer services

james l. | Expérience générale |
Évaluation :

Thank y'all

patricia o. | Réservation |
Évaluation :

Courteous customer service. Very pleased with staff and facilities

jean m. | Expérience générale |
Évaluation :

Someone broke the apparatus for the second level access, but my helper was tall enough to assist.

Crystal C. | Expérience générale |
Évaluation :

Symphony Love Was A Great Help; Greatest Part Of UHaul Was Working With Her.

robyn m. | Expérience générale |
Évaluation :

Sydney assisted me and he provided courteous and excellent customer service!

TOMEKO B. | Expérience générale |
Évaluation :

Mr. Corey and his staff was very friendly and helpful. Most of the time you are in and out in no time pending on the time you come in. And also trucks and storage is already available.

Jocelyn R. | Expérience générale |
Évaluation :

Didnt like the fact you dont prorate my stuff was in for a week and they still charge me over 200 dollars and I dont think it's fair I needed part of my money for moving purposes

patricia o. | Expérience générale |
Évaluation :

So much appreciation to Corey, the manager, and all the front desk staff for their patience, courtesy, and expertise...from beginning to the day I vacated!! If needed, I will continue to use UHaul.

Brian D. | Expérience générale |
Évaluation :

I was renting a truck and moving things out of my unit . The wait time was unacceptable. The staff was very polite and nice but to wait 45 mins to get a truck when you are paying movers is unacceptabl

KATYA V. | Expérience générale |
Évaluation :

Would definitely recommend!

Sovonya T. | Expérience générale |
Évaluation :

I love using this facility because the staff is very help, knowledgeable and friendly. I’ve used this location many times either for long time storage, truck rental or to purchase moving supplies.

Cheryl R. | Expérience générale |
Évaluation :

The prices for storage are a bit higher then other storage places

Non reviews have been submitted for this location.

Retour
Haut de la page