Customer Reviews for U-Haul Moving & Storage at Central Ave

7345 évaluations

8671 Central Ave   Capitol Heights, MD 20743
(@ 495)

(301) 350-3544

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(301) 350-3544

8671 Central Ave
Capitol Heights, MD 20743
(@ 495)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

When a reservation is made the truck/equipment should be ready when customer arrives for pickup. Mine was not. The keys had to be located which meant I was being charged for time that I wasn't using the truck. Also, after hours checkout was not explained. I wanted to do my own to ensure I wasn't over charged. I couldn't do it so I believe I've been over charged. I always have issues at this location, no other.

SHANON S. 
Évaluation :
3

Customer counter service is not a good experience each and every uhaul I have been to in the last 3 years. Each have no customer service skills except for one location. There rude non greetings to selected customers is beyond surprising. Each persons body language is on display, No one wants to be there but t Each wants a check on pay day. Prognosis from rolling the eyes, lip smacking, hard abrupt sighs and other who can help walk off or keep looking in to there phones failing to support, Asking you to hook up your own trailer when there trained to do so. Having the last word off uhaul customer service mistakes also bites. Immediately training for staff that's been there long enough to know better full or part-time.

FAYTON G. 
Évaluation :
5

Everyone that I came in contact was very friendly and extremely helpful. They were able to answer all of my questions.

sharon d.  |  Premières impressions 
Évaluation :
5

Be careful of CANCELING reservations that customers made ahead of time. This happen twice to me. Which is a BIG inconvenience.

MARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEWANNA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

don H. 
Évaluation :
4

Everything was fine no suggestions at this time.

CALVIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYESHA T. 
Évaluation :
3

I waited to long for my pick up. Gas was 2 quarters from a half tank, but was charge for an half of a tank, I am o.k. with that. I brought it back with a half tank of gas. Would I use Uhaul again? Yes.

WARREN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kia W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leroy T. 
Évaluation :
5

The renting process was good, but having more than one employee processing customers would greatly improve the transaction.

EMMANUEL L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLIFTON P. 
Évaluation :
5

The Sales Representative at the Front Counter (Corey) provided EXCELLENT CUSTOMER SERVICE!! And the person (Tony) that set me up in my rental truck was AWESOME as well. Let me not forget to mention that the vehicle return guy was great too!! Overall, THE BEST EXPERIENCE AT U-HAUL!!!

ROSILAND D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSCOE M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ZADIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AYANTUNJI I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDERSON W. 
Évaluation :
5

Everything was smooth, fast and great.

Antonio H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARD T. 
Évaluation :
2

Customer service was trash, truck was dirty and I had to jump threw hoops just to get the keys

Jazzmin G. 
Évaluation :
5

The staff was pleasant and professional.

HAZEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose S.  |  Premières impressions 
Évaluation :
4

The rental location assigned was about 40-50 min away while I had several near my home. It was not really convenient and ran me through lots of traffic.

Binh T. 
Évaluation :
5

I don't think you have no reason to change just keep doing what you doing

DENNIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah K. 
Évaluation :
5

Drop was perfect. Took less than 5mins. I do have a question. If my mileage was less than quoted. Cost was 140 $. Do/ Can I receive a some money back?

Yolanda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRINGTON R. 
Évaluation :
5

I was extremely impressed with the virtual interaction

aiah F. 
Évaluation :
5

Excellent service à la clientèle

Brandon P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLYDE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN P. 
Évaluation :
5

Nothing! Made the reservation on line and was able to pick the truck up within the hour, the same day! The whole process (check out and return) went without any issues! Very pleased. Will definitely use the Central Avenue location again!!

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASHYET J.  |  Expérience générale 
Évaluation :
5

Everything was wonderful other than the water leak that damaged a 300 $everything was wonderful air and water leak wasn't your fault so overall you're really good about the story and the people that work there are very very intelligent and knowing that job

Anthony P.  |  Expérience générale 
Évaluation :
5

Good rental location. However, Poor customer service. The Representative was uncooperative, and exhibited rude behavior.

BOBBY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miraya J.  |  Expérience générale 
Évaluation :
5

Corey Has Amazing Customer service.... Thanks Corey...

KRYSTALE R. 
Évaluation :
3

The location was conveniently located, but the parking lot is not nearly big enough for the demand. We drove around the lot three or four times before I got out and let my friends keep trying to park without me because there were no open spots. Additionally, there weren't enough staff on hand for the size of the line.

DEVON NICOLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO R. 
Évaluation :
4

My issues are with you call center telephone support!

GORDON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mallory B. 
Évaluation :
5

Very good customer service

Joey N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherelle S. 
Évaluation :
5

I really enjoy using the app 24/7 mobile rentals! It made the process so fast and easy. The staff was also polite and helpful. People give them a hard time, but this location is solid.

Candace A. 
Évaluation :
5

Friendly staff helped with everything I needed also made recommendations.

Derecia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHEILA A.  |  Expérience générale 
Évaluation :
3

Front desk representative name Danette was very unprofessional and rude..

ANTAWAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DATRELL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASHYET J.  |  Premières impressions 
Évaluation :
1

I was sent a text to confirm the condition, fuel and mileage of the vehicle. I made the appropriate corrections along with 3 photos indicating the changes I saw on the vehicle along with the amount of gasoline on the scale of the form. I was charged for gas and mileage because they told me the changes didn't show. However they did receive 2 of the 3 photos. I opened a case for this issue and have not heard back even after sending a copy of my gas receipt.

James W. 
Évaluation :
5

Totally satisfied!! My experience at this location was outstanding. Minyon was a true professional in handling my situation. She was pleasant and knew her craft very well. Like

Billy G. 
Évaluation :
5

Not that it was anyone's fault, but the 6x12 trailer I rented had a construction screw in its Right Rear tire. I had to put air in the 3 3 different times on my 400 mile round trip.

RICHARD B. 
Évaluation :
5

Na

RAYNATHIA B. 
Évaluation :
5

The process was simple and easy.

FaDante W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

My customer service agent was very helpful kind and super nice. I forgot my credit card and they called in inform they would keep it safe until I can pick it up. Merci

shellie S. 
Évaluation :
5

The visit was very smooth and quick. The customer service was very great

Tammy H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H.  |  Premières impressions 
Évaluation :
5

Great service

TONYA P. 
Évaluation :
5

Corey the manager and staff at Capitol heights U haul. Were helpful. And professional.

Melodie C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONELL D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTINA B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Quick easy fast and great customer service

Gloria K. 
Évaluation :
5

The person that called from the regional office should have been a lot more friendly and apologetic for the inconvenience of the location change.

BRANDI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
4

Make sure the air conditioner works ok

DAVID J. 
Évaluation :
5

I had a wonderful experience. The staff was extremely attentive and there was no wait. Danetta was especially helpful. She helped me find masks for my two Sons who forgot theirs and wouldn't have been able to ride the Lyft home without them. I will definitely be back for all my future hauling needs.

TOVAHSHEAH P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMONIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine D.  |  Expérience générale 
Évaluation :
5

I am still waiting on a response concerning my refund or difference in the amount charged to me for the incorrect mileage that was listed on the contract upon use versus what I recorded. I was reassured and promised feedback once resolved from either the Shift Manager, Minyon Lee (who was very nice) and the Store Manager, Cory?? but as of TODAY 5/25 still no response nor refund has been applied. !!!!! Very disappointed

KEVIN L. 
Évaluation :
5

Everything went well. I dropped off the truck early. The staff member quickly checked out the truck and I was done. Easy... seamless, just how I like it.

Jasmine M. 
Évaluation :
5

Everything was fine and so was the workers I would highly recommend uhaul to family and friends

SANDRA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tishana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darwin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany S. 
Évaluation :
1

The truck inside out was VERY dirty... I was using the truck to transport balloons , decor and equipment for a party. Once I arrived to the location, the material was dirty due to the untidiness of the uhaul smh

CHARLENE N. 
Évaluation :
4

There were mice urine and evidence of them eating through some bags and several bags and a box of items missing from my unit tjst had yo have been removed by Uhaul because I only had the keys and I visited the unit once.

Sharon H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERTHA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT R. 
Évaluation :
5

The Fort Knox U-Haul service recommended me to you guys so between the two of you you've given me excellent service thank you very much

Anthony P.  |  Premières impressions 
Évaluation :
5

Thank you very much

kimberly m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lillian o.  |  Expérience générale 
Évaluation :
4

Customer service was excellent and accommodating. Manager and service representative were professional and courteous

EVELYN P. 
Évaluation :
5

Corey is the best that I have come across in terms of management. This guy was super friendly and helpful. Walked me around the facility and making sure I was able to get what I need to be done. The gentleman at the drop-off location was super helpful. The entire service at this location is A+.

Abdul M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBBIE S. 
Évaluation :
5

Awesome experience!

Abdul M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NETASHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannine W.  |  Online Move In 
Évaluation :
4

Improve the renting system online so that reserved items are actually available rather than making the customer find out the hard way that they've been shafted. Improve the phone service so that customers aren't sitting on hold so long (30+minutes) to get help.

Greg O. 
Évaluation :
5

Corey and his staff were very professional and made my moving experience less stressful.

Choi R.  |  Premières impressions 
Évaluation :
2

I thought this would be a smooth process since I reserved the vehicle and hand truck online. I checked in early and thought that I just needed to check on from my phone and leave. Boy was I mistaken, I ended up having to go inside, wait in line, add information and provide information that was already provided on the online reservation. When I went to pick up the hand truck, there were none of the ones that I reserved available, so the staff allowed me to take an appliance dolly. When I questioned why the dolly that I requested wasn't available since I had made my reservation earlier in the week, I was told that they had “plenty last week, but people don't return them”. Then the staff had trouble finding the truck that I was rented. It took two of them to check around the entire building to find the truck. This experience delayed my check out process by about 30 minutes. The website and app is very deceiving in explaining this process. Nevertheless, I am glad that a vehicle was available and to check it back in was fairly quick.

Raymond H. 
Évaluation :
5

It was my first time renting a uhaul and my experience at the Capitol Heights location was great. The people that helped me were very polite, knowledgeable, and had great personalities! Would definitely revisit when needed and recommend to others.

LaDaisha K. 
Évaluation :
2

The young lady at the front desk was very un professional. Didn't do anything when I asked for help. She was more interested on being on her phone.

Lisa B. 
Évaluation :
4

Storage was helpful and clean only thing when I signed up I no one told me fees were pro rated. That being said I turned my storage in 3 days after and was charged for whole month. Pretty disappointed since I've been giving them business for over a year renting this storage.

HENRY K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVINBRYAN J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eva D. 
Évaluation :
3

The mile on the vehicle wasn't correct on my paperwork and the gas wasn't correct. Any other time I order Uhaul vehicle in the pass was accurate. But this time is wasn't.

Anthony G. 
Évaluation :
3

Better communication and customer support. I was told to just pick the closest location in martinsburg wv to return the truck. Then after I left they randomly picked a location very far away from the house. It was a pain and cost us extra mileage and time. The whole process had very poor communication and support.

Rachel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANITRADIONNE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN P. 
Évaluation :
1

I felt I was over charged for 75 $for less than 20 millage .pls look in to it and get back .

PRINCE A. 
Évaluation :
5

It was a perfect experience at this location. Merci.

Amy C. 
Évaluation :
5

great customer service at the counter and on the grounds

RONALD H. 
Évaluation :
5

Nothing Additional.

DAVID T. 
Évaluation :
5

Thank you very much for the service

Kimberly M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla S.  |  Expérience générale 
Évaluation :
3

The reason for the No for the last question is that the facility stay congested, long lines due to shortage of staff, not enough coverage to get customers in and out which creates longer wait time.

chevon b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frederick j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONDA B.  |  Expérience générale 
Évaluation :
5

S.O.

janeth k.  |  Expérience générale 
Évaluation :
3

Very great storage. Staff a little ghetto at times but great storage

eric e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

estraleita m.  |  Expérience générale 
Évaluation :
2

They changed my unit. First unit was full of merchandise and the lock was broken . Second unit was locked. Got lost twice trying to find each unit. No one assist me in finding my unit. It was very frustrating.

darion b.  |  Premières impressions 
Évaluation :
5

I met Ms Migueon at UHaul, Central Ave Capital Heights Md. She greeted professionally yet humorous. Not only did she presented EXCELLENT customer service, Ms Migueon followed-up just as she mentioned she would. I am overwhelmed with her actions to assure I was satisfied and receive enough space for the items I need to store. I would like to personal say Thank you Ms Migueon ( I hope I spellled your name correctly) and UHaul. Zenola

Zenola M.  |  Premières impressions 
Évaluation :
4

The facilities need more dollies to move items upstairs to the second floor 3 isn't enough. I had to carry all my items by hand

stanley c.  |  Expérience générale 
Évaluation :
5

The Manager Corey us awesome! He listened and helped me with my situation when we couldn't get to the unit the night I moved in. He came from his home and helped me. He continued to do the same throughout my rental process! What a great Manager! An awesome staff as well! I love to see this in our community!

Samella K.  |  Expérience générale 
Évaluation :
5

I always use this location when its time for me to move.

Jennifer J.  |  Expérience générale 
Évaluation :
3

My boxes were covered with mice or rat poop. It's unfortunate to pay so much a month to have rodents poop all over your belongings.

Julie C.  |  Expérience générale 
Évaluation :
5

The Lady that helped me and my Husband with our truck was Amazing she was soo thoughtful...she made sure we were well takin care of and her Customer Service Skill were very Good! I will definitely be sending friends and family to this location!! Happy Customer...

JERRY C.  |  Premières impressions 
Évaluation :
2

The amount of rodents is overwhelming.. The amount of rodent droppings is overwhelming. If u put anything in with value please wrap it or put it somewhere else. Unless you want mickey and his friend to have it to. Also staff was 50 50 nice and rude...

LaVonda b.  |  Expérience générale 
Évaluation :
5

I had an appointment with public storage to rent a 5x - 15x unit from them but when the staff takes to me and the customer service was so great I canceled that public storage unit and rented a bigger unit for the same price

stanley c.  |  Premières impressions 
Évaluation :
5

The Manager was the Best! I was feeling well and he got me a chair to sit in and got me out quickly.....Best service ever!!

DARLENE N.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Amanda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kwame r.  |  Expérience générale 
Évaluation :
5

The GENERAL MANAGER Mr. COREY was SUPER PROFESSIONAL and displayed ABOVE and BEYOND CUSTOMER SERVICE!!!!

martin t.  |  Expérience générale 
Évaluation :
5

Thanks

richard f.  |  Premières impressions 
Évaluation :
3

When I went to get my belongings out almost everything had rat or mouse droppings on it. I could not believe my eyes I was heart broke.

lakesha m.  |  Expérience générale 
Évaluation :
5

Storage unit is rather pricey for the size.

Robyn S.  |  Expérience générale 
Évaluation :
5

Corey Weaver was very helpful. He helped with my storage and vehicle rentals. Great customer service!

Endesha M.  |  Expérience générale 
Évaluation :
5

Each time I rent a storage unit everyone treats me as family. If I need help lifting heavy items the guys are always available to help out and that's why I keep coming back!! ❤️

SHIRLEY W.  |  Expérience générale 
Évaluation :
2

The unit was infested with rats there was feces all over my belongings.I had to throw away a lot of items including a big sectional and furniture and sofa so tell me the policy on reimbursement of damaged items.

Marjorie L.  |  Expérience générale 
Évaluation :
5

I am 69 years of age, reside in Montgomery County but have found it very comfortable using this uhaul rental/storage. Particular due to the staff. Very well knowledge in the service uhaul offer, conveient and inexpensive way to reach my goad and just basic good old manners toward me and elderly and a female not knowing what and how to meet my goal. Thanks central avenue Uhaul staff, front line, supervisor Mr. Cory, and staff outside and around. Ms. Jones PS my husband says thanks as well, he could not help due to being a front line health care worker. :)

Edwanna J.  |  Expérience générale 
Évaluation :
2

Mice got into some of my belongings so I had to get rid of some of my things.

Denise B.  |  Expérience générale 
Évaluation :
5

Staff was Very Helpful

Sabrina W.  |  Premières impressions 
Évaluation :
5

Great Service by UHaul Associates... Great Storage Facility... Thank You!!!...

THOMAS H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorenzo s.  |  Expérience générale 
Évaluation :
5

Corey, the Manager at Uhaul should be rewarded for going extra mile to accommodate his customers. He was always prompt in responded to all issues and concerns regarding my storage bin.

allene g.  |  Expérience générale 
Évaluation :
5

Corey and team were excellent and professional to me. I would recommend this location to anyone who needs storage needs

LINNIS W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

winford j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ebony s.  |  Premières impressions 
Évaluation :
5

There were some hiccups in my move in process. But due to the superb service of the managers Robin & Corey everything was rectified.

cynthia g.  |  Expérience générale 
Évaluation :
2

My first encounter at this U-Haul was with a lady at the counter named (Minyan) who was extremely rude, unprofessional and disrespectful. She showed me to my storage space, but never mentioned that I needed a code to enter. She complained the entire time that she was helping me. Several times I went to the storage space and never needed a code to enter; I just walked through the door. Anyone could do the same, there was no security as far as accessing the store area. My move-out process was completely different. The young lady (Jasmine) was very helpful and professional.

LaVelle T.  |  Expérience générale 
Évaluation :
5

Great overall experience. Thanks a lot! No complaints at all

gbadamosi o.  |  Expérience générale 
Évaluation :
5

Customer service was EXCELLENT!

marquita c.  |  Premières impressions 
Évaluation :
4

There were problems with the computer and it was very busy. Regardless of the situation everyone maintain control and was very efficient in the process.

calvin s.  |  Premières impressions 
Évaluation :
3

Staff is always helpful and kind. The storage unit area, is clean (on the outside) but there's a bad rodent problem. My belongs was damaged do to mice inside my unit. I had to discard 30 % of my furniture. My unit was located inside temp control and was affected. Disappointed. I've had to store my belongings , before and never had/experienced an issue like this. Please correct this issue as soon as possible.

dijon s.  |  Expérience générale 
Évaluation :
5

Good value and the staff was awesome friendly and very helpful.

Teresa F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anissa N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory e.  |  Premières impressions 
Évaluation :
2

Had storage unit broke into by persons who worked there, this was verified by other staff. Storage facility refused to take action and no resolve. Mice infestation that resulted in ruined books, showed to saff and was told that there was nothing that could be done. The 1 800 customer service person made promises to have someone from corporate call me, this never happened. If you have nice things, do not use.

CATHY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

estraleita m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHAWNDA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEREASA L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brady M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

britt h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHAWNDA S.  |  Premières impressions 
Évaluation :
4

I would have love to have a 24hr access but i was told access time closes at 10pm

Ndikum T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AISHA W.  |  Expérience générale 
Évaluation :
3

I rented my unit for several years and for the most part, my experience was not bad, sometimes the employees could be a little rude however, I found it interesting that on my move out day after closing my account with the manager (Cory Weaver), and receiving my receipt from him, I made the comment to him "it might be nice for you to thank me for my year's of service", he looked at me like I had three heads and kept doing what he was doing, not saying a single word. I thought to myself, WoW!!! So, just keep in mind, decent place, not the world's greatest customer service.

YVONNE S.  |  Expérience générale 
Évaluation :
5

Very helpful, personable. Excellent service à la clientèle. Thanks and Stay Safe!

Karen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harry g.  |  Premières impressions 
Évaluation :
2

I received phone calls all the time from rude and unprofessional staff. My move in was a mess mixed up into 3 units with no compensation or condolences. The elevator well smelled of urine.

Teri C.  |  Expérience générale 
Évaluation :
5

Staff always on point Great Service and organized and Clean

gina c.  |  Expérience générale 
Évaluation :
1

Mr. Weaver, As you were informed, our unit was infested with mice and a lot of my property was destroyed. There were mice droppings, urine and dead mice mixed in my belongings. I will be filing a claim today as you advised, and looking for the refund that you offered.

Shani A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Any S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

thomas w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evelyn a.  |  Expérience générale 
Évaluation :
1

The RATS where outrageous I had things that were damaged and I had to clean and wash the things that was worth saving.

james c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie W.  |  Premières impressions 
Évaluation :
1

Terrible staff

daraile c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mario f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAMONA F.  |  Expérience générale 
Évaluation :
5

At all times everyone was friendly and thanks for the time I really needed you!!!

CARDELL S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gloria G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mamie d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damion D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TORRANCE L.  |  Premières impressions 
Évaluation :
5

Love that the staff was very nice and helpful and the storage area and space was very clean

victoria l.  |  Premières impressions 
Évaluation :
5

At the time that I had applied for the storage space they were a bit over whelmed so with a little patience they were able to make it happen.

mildred b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AKINSOLA A.  |  Premières impressions 
Évaluation :
2

Bugs were all in my things

Christina G.  |  Expérience générale 
Évaluation :
5

The manager Corey Weaver are always professional!!! His evaluation should always be an A+!!! Keep up the good Corey you will go along way. 

satonya e.  |  Expérience générale 
Évaluation :
2

When my belongings were removed from the storage unit (#1948), there were a LOT of mouse droppings all throughout. I will have to launder all my blankets, comforters, bedspreads, and clothing. I'm not happy with that at all, because it will just be an added expense for me. A female and male employees said they would clean out the unit because there were a lot of droppings on the floor. I'm hoping I won't find holes in my items!! I wouldn't recommend anyone to store things at your facility for those reasons.

Willa D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES C.  |  Expérience générale 
Évaluation :
5

Top shelf

john joseph b.  |  Expérience générale 
Évaluation :
5

Jasmine was really helpful with getting us set up with our storage unit. Very informative and full of energy. Her sense her humor was very good. I recommend anyone getting help from Jasmine

tamika h.  |  Premières impressions 
Évaluation :
4

Le service à la clientèle était génial. The area that is marked for unloading and loading was full with personal park cars and no room for those that were loading and unloading. Space was clean

Dominic R.  |  Premières impressions 
Évaluation :
1

I closed my account about 2 weeks ago and I'm being told I still owe and I can't get knew refunded since I wasn't in there for a full month. The staff is rude and slow. They have favorites

cassandra j.  |  Expérience générale 
Évaluation :
5

Easy moving access

Jeffrey B.  |  Expérience générale 
Évaluation :
4

Well kept and very nice staff. But a lot of mice droppings all inside my unit. Just hoping I didn't bring any home with me.

Channon G.  |  Expérience générale 
Évaluation :
5

the ladies who worked Tuesday, December 17th between 5pm and closing WERE THE BEST! Their customer service was extremely excellent.

lisa d.  |  Premières impressions 
Évaluation :
5

Great Customer Service

dexter r.  |  Premières impressions 
Évaluation :
4

Service was slow due to lack of staff to service customers. The store had one representative working by herself. Despite the slow service, the representative did an excellent job handling everyoine.

RAMONA F.  |  Premières impressions 
Évaluation :
5

good service

DEBORAH W.  |  Expérience générale 
Évaluation :
5

Jasmine was very helpful and understanding.

Janice B.  |  Premières impressions 
Évaluation :
5

The staff!!!!!! Excellent people explained everything!!! You have gems at this location!!!!

bakri b.  |  Expérience générale 
Évaluation :
5

The front desk staff was just as helpful when I rented the unit as when I cleared it out after buying my home. They always offered helpful suggestions based on what I needed each time. Great location.

M'Shai D.  |  Expérience générale 
Évaluation :
5

Great Service!

LYNETTE S.  |  Premières impressions 
Évaluation :
5

Well organized, clean and safe environment for my items. Friendly staff who knows there responsibility is to serve the customer.

RAMONA F.  |  Premières impressions 
Évaluation :
5

S.O.

janeth k.  |  Premières impressions 
Évaluation :
5

Top notch staff!!! Courteous Kind and willing to answer all questions!!!! Really great people.

bakri b.  |  Premières impressions 
Évaluation :
2

I am a special needs retiree on a fixed monthly income who was always broke by your company's due date of the 23rd of every month.

SUSAN M.  |  Expérience générale 
Évaluation :
5

The staff was very efficient and helpful. They made the process easy when I needed to switch to a bigger unit. I appreciate them showing me the unit and answering any questions that I had.

sarah r.  |  Premières impressions 
Évaluation :
4

The customer service young lady was very pleasant and knowledgeable...

Dennis J.  |  Premières impressions 
Évaluation :
2

My wife didn't understand some of the information that was being explained to us about the unit, and asked a few questions. The worker was very rude and disrespectful towards my wife.

Tyrone M.  |  Expérience générale 
Évaluation :
1

I will never do business with u haul again and I won’t recommend any one as well

MARK H.  |  Expérience générale 
Évaluation :
3

There were roaches in my sofa. They were not there when I placed my furniture there. I just threw it away. I didn't want to bring them home. Rodent ate holes through my towels.

Sanovia S.  |  Expérience générale 
Évaluation :
3

I found a dead rat in my storage bin. One of my chairs was completely ripped to shreds (Assuming by the rat). I was charged another month after I moved out! Completely unacceptable. No food was stored

Tameika D.  |  Expérience générale 
Évaluation :
5

The staff was helpful and knowledgeable about the facility. They help my mother and I with our items. They were professional. I will recommend this storage to family and friends.

Tammy S.  |  Expérience générale 
Évaluation :
2

I have talked to someone in your office. This a.m. on the phone for 30min

Rose J.  |  Premières impressions 
Évaluation :
3

Office was very busy that day but it all end well.

Nellie L.  |  Premières impressions 
Évaluation :
5

Well run facility

Kenneth L.  |  Expérience générale 
Évaluation :
1

Horrible experience. Got charged for items I did not borrow. Manager credited me for those charges and someone reversed the charges . Unable to get a hold of anyone that knows what's going on !!!

christine s.  |  Premières impressions 
Évaluation :
5

Corey and the rest of his crew was very professional and available. I would recommend this location to all of my friends.

ALONZO M.  |  Expérience générale 
Évaluation :
3

I rate it average cause why would u rent a storage room u can't ever get to. They park all the large truck right in front of the loading dock ever day so the customers are always inconvenience

LOFTON W.  |  Expérience générale 
Évaluation :
5

Manager Cory, staff member Johnice and other staff members were so helpful and kind. Thanks so much to them all for the Outstanding help they provided me with on renting a truck, and a storage unit.

JANICE J.  |  Expérience générale 
Évaluation :
2

Loading dock is never accessible due to overcrowding of unused uhaul trucks parked there.

TODD R.  |  Expérience générale 
Évaluation :
1

rude employees. the manager is never available. the assistant manager was very lovely and helpful. due to poor infrastructure in the facility my items were damaged. mice ruined many of my items

Destane R.  |  Expérience générale 
Évaluation :
5

Great service

james h.  |  Premières impressions 
Évaluation :
5

Great staff, even when it was crazy busy they where quick and super courteous

Mario R.  |  Premières impressions 
Évaluation :
4

The only negative I have is that the posted U haul climate temperature of 45 to 85 degrees seems off. I think 45 is too cold and 85 is too hot. I think somewhere between 55 and 75 is more tolerable

GEORGE P.  |  Expérience générale 
Évaluation :
5

My experience was good with this location.

demitrius b.  |  Expérience générale 
Évaluation :
1

My storage unit had mice droppings inside and mice went through all my belongings. Office staff are young, inexperienced, and and rude. I wouldn't recommend this location if it was the last uhaul on e

DAMIEN G.  |  Expérience générale 
Évaluation :
5

The OUTSTANDING service and help that I received during an urgent unexpected time was breathtaking. 5 stars and thumbs up to Marquita Briggs, Johnice Rucker and their team. My #1 UHaul location.

JANICE J.  |  Premières impressions 
Évaluation :
5

I had an easy time with Move-in and finding the unit was nice. Clean facility.

Robert J.  |  Premières impressions 
Évaluation :
4

Charge cheaper rates

Yolonder C.  |  Expérience générale 
Évaluation :
5

The staff assistance was great.

carry s.  |  Expérience générale 
Évaluation :
5

THANK YOU VERY MUCH.

kenyetta s.  |  Premières impressions 
Évaluation :
1

My storage unit was infested with mice and water bugs, my property was damaged.. The parking area was always over capacity with uhaul trucks and became extremely difficult to access my storage unit.

lynn w.  |  Expérience générale 
Évaluation :
5

Thanks to everyone

lynetta w.  |  Premières impressions 
Évaluation :
2

Most of the staff was helpful when asked, including the manager Corey. I noticed mouse droppings and dead bugs everywhere so pack tightly. It doesn't appear anything was chewed through.

Jerica S.  |  Expérience générale 
Évaluation :
5

Will definitely use Uhaul again, as needed. Merci.

patricia o.  |  Expérience générale 
Évaluation :
5

Awesome! Customer service ***** Very Satisfied

charles j.  |  Premières impressions 
Évaluation :
5

Keep cleaning very good

Camile H.  |  Premières impressions 
Évaluation :
1

The WORST

DARRYL W.  |  Expérience générale 
Évaluation :
5

Merci

Malik H.  |  Expérience générale 
Évaluation :
5

Good service

James D.  |  Expérience générale 
Évaluation :
5

registers are a little crowded with the hanging merchandise but overall 5 stars

Kyle L.  |  Expérience générale 
Évaluation :
5

Very professional and timely with hands on helping

Sharon L.  |  Premières impressions 
Évaluation :
5

Thank you to all the staff at Central Avenue Uhaul It's been a looooong what 5 or 6 years it almost feels like loosing a friend due to relocation you hate to see them go but life moves on. Thanks CW.

TAWANNA B.  |  Expérience générale 
Évaluation :
5

It was a lot of dead mice in my bags and stuff

LAMAR J.  |  Expérience générale 
Évaluation :
5

I would rent a storage unit and recommend Uhaul to anyone who needs a storage unit and a rental. Thank you for all your help! Dawn Cyrus

Dawn C.  |  Expérience générale 
Évaluation :
5

The team located at Central Avenue was very helpful and thoughtful during my storage process. I have an issue with my knee and they were very strategic with the placement of my unit. Thank you, Ms.

SHERIE B.  |  Réservation 
Évaluation :
4

The only compliant I have was my storage unit had plenty of mice droppings. Other than that, Corey and his staff was awesome!

MARK C.  |  Expérience générale 
Évaluation :
3

I don't like the fact if I cancel my storage early. I won't get a refund even if I've paid for the entire month. I should get a refund for the difference.

Don T.  |  Expérience générale 
Évaluation :
4

Pro rate rental should be considered. I paid for a month but no refund for not using the whole month. Also set traps for mice, I had mice droppings all over my furniture

sabrina l.  |  Expérience générale 
Évaluation :
4

Thank you very much for your time and help.

Karen T.  |  Expérience générale 
Évaluation :
4

Good job

Natasha B.  |  Expérience générale 
Évaluation :
5

UHaul's location was so convenient. The staff was very helpful and friendly. I would recommend to anyone.

CAROLINA B.  |  Expérience générale 
Évaluation :
5

the manager was Corey was very good

Lansana K.  |  Expérience générale 
Évaluation :
5

Courteous customer service. Very pleased with staff and facilities

patricia o.  |  Réservation 
Non reviews have been submitted for this location.

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