Customer Reviews for U-Haul Moving & Storage at Central Square

9 906 évaluations

844 Main St   Cambridge, MA 02139

(617) 354-0500

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(617) 354-0500

844 Main St
Cambridge, MA 02139

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The gentlemen who helped me get and return the vehicle was great. Very friendly, efficient, & helpful.

Katherine C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray O. 
Évaluation :
1

Reserved a storage unit online. When I got to U-Haul I discovered that there was a structural pole taking up the majority of the unit. There was nothing on the website stating that this would be the case. This was the only storage unit available so I had no option but to get it. Overall, pretty disappointed with U-Haul

Beatriz B.  |  Premières impressions 
Évaluation :
4

Missing a couple of rentals I had reserved- otherwise a great experience

John T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elise M. 
Évaluation :
1

Terrible experience. TERRIBLE. Was confirmed for a 10 pm van pickup. When i got there, was not able to find a vehicle. After spending 2 hours with several customer service people (some who didn't even bother calling back when the line gets disconnected- after me holding for 30 mins to get to them), i got help finding a truck but guess what- NO KEYS ANYWHERE and another Van was parked infront of mine. All this being said, I reserved a van and was confirmed for one but when I got there i wAs told by the person on the phone that I can only get a 10” truck. After spending 30 mins trying to find keys to the truck, and another 1 hour holding/talking to customer service peeps (who tried to but couldn't help), had to leave the location. Overall spent 3 hours on the road, no help, no truck at the end, had to pay extra money for uber to get back home, and credit card already charged for the truck, i had to postpone all my moving plans coz I couldn't get the truck. Next morning, when i go back, the employee at the location tells me that their location is not setup for after hour truck rentals. Thanks UHAUL for cheating me and wasting my time. Clearly you guys have no respect for customers time.

Srikanth Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea W. 
Évaluation :
4

The facility is dusty but fine. The people are great despite the terrible corporate systems they have to use As for BV corporate - shame on you. The customer experience overall is just awful. I chose a location with equipment available, skipping over those where there was no guarantee. Then you wait until the last minute and switch to a location 60 miles away - a bait and switch tactic that customers HATE and is borderline illegal. So I give the facility 4 stars and the executive team at Uhaul 0 stars. You create nightmares for customers in the name of lower customer acquisition cost and asset utilization. You have lost a customer and I will be heading to social media next. Goodbye

scott j.  |  Premières impressions 
Évaluation :
3

45 minutes wait for pickup, not good!

Bart P. 
Évaluation :
5

you all don't have to do nothing job was well done

ONEAL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claire N. 
Évaluation :
4

Curt went above and beyond to provide customer service after I learned that there would be no furniture dolly despite my reservation being confirmed. I appreciated his communication, and him showing complete understanding.

ADAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn B. 
Évaluation :
5

Ezekiel was super helpful with check in and check out!

Hannah B. 
Évaluation :
5

At the time I did my pick-up the store was not busy. I had completed the hire and payment online which probably did speed up my process but the paperwork details were rechecked and finalized, received text for confirmation and phone calls the next day about rental return. Hitching, checking the trailer and lights was efficient. Highly recommend given my experience.

Caroline F. 
Évaluation :
2

I added the gas to the original level but still be charged for 4 Gallons which cost more than $50. Worst experience with U-haul ever.

Xiaobing C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed M. 
Évaluation :
1

self-check in didn't work. Had to wait outside office for an hour. When we finally got help from customer support they assigned us a truck that was parked between two other trucks (couldn't get out). Awful experience.

Yosef V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lia E. 
Évaluation :
5

Nothing can be done to improve how easy it was to return. They did everything!

Miriam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy L. 
Évaluation :
1

Service going down, prices going up, many tricks to charge the customer extra

Andrea B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laverne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shachar H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
5

Ezekiel was great for helping us wrap up the process for us.

John G. 
Évaluation :
5

Customer Service was excellent and the manager on duty understood how to juggle activities while keeping the customer the priority.

GERARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merril P. 
Évaluation :
1

I was charged a fee that was not clear on the site's provided information. When I tried to contact them to discuss this charge, the first call dropped and the site did not pick up any further calls from my number. Terrible customer service. Would absolutely not recommend this location to anyone utilizing uHaul in the greater Boston area.

Kian S. 
Évaluation :
3

Dropped just after hours. Process was understandable.

Meghan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

The man who helped me was such a blessing, clone him.

Emily C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

More customer service reps are needed. There was only one person and a decent queue.

Sofia B. 
Évaluation :
1

U-Haul should give the customer the benefit of the doubt. If a customer did not cause any damage to the rental vehicle, then they should not be charged the damage waiver deductible. The manager does not treat his customers with respect.

Neil M. 
Évaluation :
5

Simon Mason and EZ were the best! Fast and attentive service, great attitude, and overall stars!

Felix W. 
Évaluation :
5

Fast easy excellent. Bigger sing outside to indicate U-Haul drop off but all was super easy there.

Jean E. 
Évaluation :
1

Very important information about customer parking is missing and costed additional $40 (including ticket) to street which allows only 2 hour parking. I asked customer service prior to coming they confirm I should not any issue leaving car at the location. The person at the counter was almost rude as if I should know that parking at customer responsibilities. I could have easily gotten a ride to place if I knew that there is not parking for customer. I should be refunded for parking and parking violation of $40. Never again.

Vivek M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simone L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea W. 
Évaluation :
5

The staff were extremely friendly and helpful, especially Ezekiel. Couldn't have made this any easier for us who were not familiar with the area. Great service!

Herbert R. 
Évaluation :
5

Make sure big trucks and delivery people don't block the return entrance.

Chelsea D. 
Évaluation :
2

Too many hidden fees at the end

Fahedur F. 
Évaluation :
5

Zeke was great!

Jesse L. 
Évaluation :
5

Ezekiel was great!!

Riley H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francisco C. 
Évaluation :
5

Great service!

ALVIN K. 
Évaluation :
5

E Z is very friendly and professional!

Yingbo L. 
Évaluation :
5

Nothing the Service was Amazing! Everyone was friendly and patient! Ace Makes working under pressure look like no pressure! With the amount of Volume that was going on during this time of year, Anyone else I know would of losts composure… But everything was Smooth Fasts and Efficient! Thanks Uhaul…

JEAN C. 
Évaluation :
5

The truck had a broken windshield wiper and unfortunately it was raining the day we used it. So that wasn't ideal. Other than that, no issues!

Noah D. 
Évaluation :
3

The tires on my trailer were not adequately checked before leaving and both were bald and down to the threads which led to a dangerous flat on the road. If I hadn't been near an exit/if the tire had gone flat quicker, it could have caused a collision.

Copeland M. 
Évaluation :
5

Everything ran smoothly, the front desk was helpful, it was easy from start to finish!

Shardul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ons M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Hakwoo K. 
Évaluation :
5

The employees were very friendly and helpful

Eric R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Ezekiel was so friendly and very helpful in very way possible to make our whole rental experience easy and quick

Cynthia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grace M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ariel J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy K. 
Évaluation :
5

Everyone at Uhaul was helpful, especially Ez when returning the car. I did have to wait a while when picking up the car because so many people were in line. Other than that, I had a superb experience with Uhaul.

Kitae K. 
Évaluation :
1

The employees were rude and did not honor U-Haul's Reservation Guarantee as stated when I made the reservation online and on U-Haul's Reservations Advisements page: https://www.uhaul.com/reservations/reservationadvisements.aspx With reservation #22720946, I booked a 15' Truck from U-Haul Moving & Storage at Central Square. They did not have the 15' Truck that I reserved. Instead, they said my only option was to take a 10' Truck or wait until later that evening, which I could not do because my flight out of Boston was scheduled for prior to that availability. Thus, I had to make do with a 10' Truck, which ended up costing me 3 times the number of trips I was originally planning on taking given the size of my belongings I was moving. When I tried explaining to the employees at the store that the reservation guarantee meant I was entitled to both $50 as well as their best effort to find an alternative for my reservation, the employees did not make any attempt at understanding my point of view and in fact became angry very quickly, threatening me. General Manager Kurt was particularly rude and vitriol, refusing to engage with me or read the very clear language on the U-Haul website that I was showing him. He said I could “get lost” if I didn't like the truck he gave me. This is not how I expect customer service anywhere, let alone at U-Haul which prides itself on good service so much. I just wanted my $50 “Reservation Guarantee” payment for the mis-scheduling on their part for the equipment I needed, but instead I was met with aggression and disrespect.

Darwin H. 
Évaluation :
4

The U-Haul team in Cambridge, MA was courteous and efficient. I was checked in and driving off in my reserved 10' truck in less than 15 minutes. Merci.

Samuel E. 
Évaluation :
2

I am disappointed! I went in to rent a 15" truck, the mgr said they didn't have one available. I ended up taking the 10" truck, which I had to return within the hour cause it was too low for loading dock. I called customer service and they said there was a 15" truck at location I rented from. I made reservation for 15". When I went to exchange truck he still they didn't have a 15" truck. I said, how? I have a reservation. He said oh, we have one! Very disappointed with experience. Time wasted and extra hour to pay movers unnecessarily. Why did he lie?

Lissette J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neeraj T. 
Évaluation :
5

Easy process and a reasonable price.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Ezequiel was very helpful and courteous, as was another gentlemen who went out of his way to help me relocate the trailer when8 parked it in the wrong place

Thomas K. 
Évaluation :
5

It's a bit hard for us to find the pedal in the moving van. If you can add some notice in the car that is easy to see to indicate what's the difference between a moving van and a normal car. It would be easier for me to drive it.

Zhenfei X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mykola M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seungbin J. 
Évaluation :
1

I had a van scheduled for 5/27 and it was the worst experience one can imagine. The van that was assigned to me was not an acceptable one, it was dirty, not only from the outside but also inside in the trunk bed. The car had not been cleaned after it was returned. The car had a lot of damage, bumps, scratches, broken items. This is not an acceptable car to be rented. It took me more than an hour since I entered your facility before I could leave as the car needed to be somehow cleaned (not fully cleaned) and go document all the damage. The staff was not really helpful, only Greg recognized that the van should have been sent for repair before it is rented again. For all the inconvenience and wasted time, I request a refund! I am also pretty sure the per mile charge is $1,19 for a 9' cargo van but i was charged $1.39. the counter was at 9885 not 9884. I want a refund. This is the worst experience I ever faced when renting a car / van and was expecting UHaul to provide a better service.

Basma A. 
Évaluation :
5

Nothing, Ezequiel gave us great service and he was extremely polite and helpful.

Jorge V. 
Évaluation :
5

The people at this UHaul location are very helpful, pleasant, and professional! I recommend them very highly!

JACOB E. 
Évaluation :
5

Thanks Eziquial. He was very helpful to us.

MaryLue E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniela G. 
Évaluation :
5

There was a leak in Mom's attic when it rained and some of my irreplaceable belongings got ruined.

Joshua W. 
Évaluation :
5

Alex and EZ were absolutely great both at the time of checkin and checkout. Much better and friendlier than other uhaul locations. I would highly recommended this location to my friends.

Shalabh G. 
Évaluation :
3

Customer service was acceptable however was charged for 2 days when i only had the u haul for less than 2 hours. Had a hard time getting refunded since i never signed the contract in the first place since the matching wasn't responsive. Customer service has terrible employees over all would not recommend.

roan F. 
Évaluation :
5

Merci

DOOWON C. 
Évaluation :
5

everything was great!

Fernando A. 
Évaluation :
4

Only issue is there is no customer parking. Makes it really hard to find parking when trying to get your vehicle. Other than that it's a great location.

Angela C. 
Évaluation :
2

They are NOT open until 5 on Sundays, they close up at 430...the staff there sucks..Except for 1 gentleman named Manny. Everyone else was "oh well its 440pm, you are 10min after we closed, so you are too late..." Manny stepped up and said he would check me in and not to listen to them. Manny is a stand up guy who should be commended, the others are lazy.

Matt R. 
Évaluation :
5

The photos of the van were not up to date, so I had to include disputed photos.

Robert S. 
Évaluation :
1

THE TRUCK BROKE DOWN. WAITED 4 HOURS. WE HAD TO GO TO THE STORAGE THE FOLLOWING DAY INSTEAD

Andrew C. 
Évaluation :
1

Unacceptable: overcharged mileage. Fuel Gauge not working- had to pay a ton in gas I didn't use

David N. 
Évaluation :
1

SUCH rude employees. Did not even look at you when ringing you up, had an attitude with everyone, would not answer questions either (unsurprisingly when their baseline behavior was so poor to begin with).

morvarid M. 
Évaluation :
5

Also, good customer service

Dershaye G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail G. 
Évaluation :
5

Ezekiel was very friendly, efficient, and effective!

Olivia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shakira E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald A. 
Évaluation :
5

I want to thank all of the U-Haul workers at the Central Square office for the many years of service. All the very best & keep safe!

SYLVIA K.  |  Expérience générale 
Évaluation :
5

Merci

lynwood r.  |  Expérience générale 
Évaluation :
3

Staff needs to be a little more?attentive to and speak up clearly, especially when dealing with senior citizens and not havi office chit chat with coworkers.

ANGELA P.  |  Premières impressions 
Évaluation :
5

Curt was exceptional: knowledgeable, efficient, & personable. I had a very positive experience.

MAINERD S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YODIT Y.  |  Expérience générale 
Évaluation :
4

Just has COVID closed the schools I stored my daughter stuff and I now removed them 2 years later and her stuff is secured and in mint condition

sherrylene w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Michelle S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kamala q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

noah F.  |  Premières impressions 
Évaluation :
5

I would recommend u,-Haul to anyone.I never had a problem and the staff are polite and helpful.

donna w.  |  Expérience générale 
Évaluation :
5

Gracias por este servicio.

Elba P.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

george b.  |  Expérience générale 
Évaluation :
1

The staff was always more than miserable, and we had to encounter them often since our card didn't work for the gate when we came. Whenever we came to our unit the step ladders were broke.

Chantell T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio S.  |  Expérience générale 
Évaluation :
5

Buen servicio

Antonio S.  |  Premières impressions 
Évaluation :
5

Manager went above and beyond with customer service!

Katherine S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xin G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kachen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hairuo S.  |  Expérience générale 
Évaluation :
5

Christopher Francisco The permit of the firm is the best employee. He is well-intentioned, focused on his work with all his might. He is truly the best.

Ebru S.  |  Expérience générale 
Évaluation :
2

Suspicious charges on my account.

Carla P.  |  Expérience générale 
Évaluation :
5

We plan to use U-Haul Moving & Storage At Central Square again next summer.

Freddie S.  |  Expérience générale 
Évaluation :
3

There where people sleeping in there unit they a had car battery to run a inverter for there phones laptops furniture everywhere and there car was there all day making difficult to move my stuff

Morgan P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lukas B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kevin c.  |  Expérience générale 
Évaluation :
2

I arrived at the facility a day before my move-in storage date to ask questions about the process. The employee behind the desk was not very helpful when I asked where to pick up the truck and where the storage units were located. All he could tell me was that my reservation existed for the following day, and he told me that tomorrow I would, "pick up the truck and then store [my] stuff", which I clearly was already aware of. I booked this months in advance and double checked with a Uhaul employee over the phone that the size of the truck and storage units would be large enough for a full size bed, a sofa, and multiple suitcases. Additionally, I was clearly told that monthly storage was pro-rated. Upon arriving, I could not fit my bed in the storage unit and had to rent a second unit last minute. On top of that, all lower level units were full. The only upside was that there was one other storage unit available for me to use on that day, which I was grateful for. The storage unit was clean enough, though I had very strong allergies as soon as I walked into the storage space, and my skin started breaking out into rashes within minutes, which rarely, if ever, happens. Overall I would not recommend this storage space and the service I received was misleading and subpar.

Alex C.  |  Expérience générale 
Évaluation :
5

The guy that helped me with my storage area and truck was great and very nice

James R.  |  Expérience générale 
Évaluation :
4

The staff at this location were awesome! It is a unique storage space and the general manager was very helpful in getting the truck to the storage space. Merci

Will M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karissa W.  |  Expérience générale 
Évaluation :
3

The storage facility was a poor setup and leaked. One box had water damage and wet under it. The loading area on the second floor had water puddles. I wouldn't use it again knowing this. We were there at least 1,5 years.

mike m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonya J.  |  Expérience générale 
Évaluation :
3

Locker had no lock upon move-in

Leah K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

renee r.  |  Expérience générale 
Évaluation :
5

The staff were extremely helpful and nice. Very clear directions and straightforward service.

Hairuo S.  |  Premières impressions 
Évaluation :
3

Staff can sometimes be rude.

Will C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Varvara P.  |  Premières impressions 
Évaluation :
2

Staff is great but it looks like there are people living in the storage units.

Joseph M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yuchen Y.  |  Expérience générale 
Évaluation :
4

General Manager Chris Francisco is exceptional. (A first-rate manager and a responsive problem-solver, Mr. Francisco's terrific customer-service skills make him an excellent representative of the U-Haul brand.) I did have concerns about the presence of many small moths-a problem that persisted in my unit despite Mr. Francisco's prompt retention of an exterminator. Also, I was disappointed to find that my vintage leather suitcase (which had been sitting directly on the concrete floor) showed damage from an unidentified liquid seeping up for several inches. (The affected area was covered with mold, as well.) Mr. Francisco listened attentively, personally inspected the damage, and encouraged me to speak with him again after I had an opportunity to review the case and its contents. I intend to do so at my earliest convenience…

gregory p.  |  Expérience générale 
Évaluation :
1

Impossible to speak with the team on phone when needed (the central client service is cannot deal with every issues).

paul d.  |  Expérience générale 
Évaluation :
1

It was so stressful and difficult to move our stuff into the uhaul, for various different reasons. 1. The staff were not super friendly or helpful. We had been traveling all day and were exhausted when we arrived, and weren't 100 % sure how it all worked. The staff didn't help us understand, but just sort of told us we were in the wrong place and had been told bad information. They were more interested in checking out at 8 pm than helping us. 2. We did finally manage to sort out returning the van and renting a room to put the boxes in. But we were told the garage was broken, so we had to lug all our items nearly a quarter-mile between where we were allowed to park, all the way across very poorly maintained sidewalks, over the raised doorstep, up the steep slope, and through the twisty hallways. It took a very long time. We were expecting to work hard - moving is never easy - but the fact that the garage was broken AND we had to park quite far away AND the only door that worked was raised meant that it was way more difficult than it should have been. 3. The carts! They were so bad! You expect moving carts to be fairly easy to maneuver, but these were extremely hard to steer and push. It was almost easier to carry everything ourselves. We did have to carry things in ourselves at points because the doorways were too narrow, or the carts too hard to steer around corners or over door thresholds. All in all, this was an awful uhaul facility. I'd tell friends and family to go literally anywhere else before coming here.

ELENA R.  |  Premières impressions 
Évaluation :
2

It was just chaotic. First, the garage door was broken the entire month I was there and I had to drag my stuff in through the small, person entry door and drag it on the carts up the giant ramp to get to my box. Second, I wasn't told the box was going to be stacked on top of another and I'd have to climb a ladder. That wasn't indicated when I was given the unit. Third, I did not know I needed my own lock until I was at the cashier and I had to buy one from y'all instead of something else. Lastly, there was confusion for someone on y'alls end when I moved out. Someone didn't update the records and I was sent another bill which got figured out but it was very annoying. It just wasn't a good experience. The worst part of it for me was the garage door issue, it was broken for a month and no one was there to assist with items I had to literally take apart my furniture piece by piece and shove it through a standard doorway and drag it up the ramp and then climb a ladder and put it away. It was just so frustrating the entire time.

Sarah U.  |  Expérience générale 
Évaluation :
1

Garage door is broken and 2nd floor drive up is inconvenient too. Ladder carts are broken and unsafe. Often there are folks using the storage units as a place to rest during the day.

Allan W.  |  Expérience générale 
Évaluation :
5

Chris and staff were wonderful for 4 years. I am very grateful.

STANLEY D.  |  Expérience générale 
Évaluation :
1

Staff was nice. The garage door was broken so it was very difficult to bring all my furniture into the facility. It was also raining. Also I did not know the units were going to be on the second tier so that made it very hard to lift and fit everything in.

Sophia F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandy P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

reuben F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy e.  |  Premières impressions 
Évaluation :
3

Customer service on the phone was really friendly and the facilities were very clean and well maintained. However, I called to make a reservation 2 months in advance, got a reservation number, but when I called to confirm a week before my start date U-haul told me my reservation didn't exist. I made a new reservation, but when I got there on the day I had to move in the desk worker told me the unit size I wanted was no longer available despite the fact I reserved it, so I was forced into an unnecessarily large unit and on the top floor so that I had to figure out how to carry a mini-fridge up a ladder. This all seemed very disorganized and I was not too happy with this. However, to compensate U-haul did give me the first month free, so they were considerate which I appreciate

louise l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALASDAIR P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELLA U.  |  Premières impressions 
Évaluation :
5

the staff at this u-haul branch were amazing! it was my first time renting equipment and a unit, and the cambridge branch staff supported me through the entire process. they even drove my truck up to the unloading area, walked me to my unit, and moved the portable staircase for me so i could access my second-tier unit. 10/10! thank you!

Lutece D.  |  Premières impressions 
Évaluation :
3

Somewhat tired and unwelcoming staff. Do not understand my last name and first name after speaking multiple times.

Nancy H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ivy K.  |  Expérience générale 
Évaluation :
5

Very fast service! Has everything we need. Luckily we were able to get a second unit for my sister's stuff too.

JOANNA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashisha p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga U.  |  Expérience générale 
Évaluation :
5

You helped make our move from Chicago to Boston very simple! Easy in-and-out access with ramp for our car. Big thanks to the staff. Sam Panayotovich

Samuel P.  |  Expérience générale 
Évaluation :
2

I rented a storage locker for roughly 9 years. The first couple of years were amazing. It was clean and well kept. However, over the years it has be deteriorating! Trash left all over the place, homeless people leaving out of the lockers, and the employees have became ruder and less likely to help. I really hope the place turns it around.

NATHANIEL S.  |  Expérience générale 
Évaluation :
3

Nice location and safe storage place! But the staff was so rude and not friendly at all.

Sooyoun L.  |  Expérience générale 
Évaluation :
3

The smell was awful and it looks like some homeless people live there.

Irina B.  |  Expérience générale 
Évaluation :
1

Horrible customer service, impossible to get in touch with the staff

Inge H.  |  Expérience générale 
Évaluation :
5

Having moved my stuff from Mass Ave to Central was a huge upgrade in ease and cleanliness. But staff in both locations are helpful!

Nina R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F.  |  Online Move In 
Évaluation :
4

Parking was a bit tricky at times, but being able to drive up the indoor ramp was a nice perk

Michael K.  |  Expérience générale 
Évaluation :
4

It seemed like some people use U-Haul as place to live and it raises concerns about the safety of my items in the storage unit.

Irina C.  |  Online Move In 
Évaluation :
2

I had a storage that was on the top level and I never could get access to the ladder they have only one that worked properly. The other one didn't work correctly and I never could get access to either of them when I was interested there. I had to pay extra because I need to get into my storage at my convenience but never did so I rent a lower storage that cost extra. The bathroom is very dirty all the time and never no toilet paper. And most employees have attitudes. And some one stole from me in this facility.

melissa w.  |  Expérience générale 
Évaluation :
5

U-Haul helped me and my friends out immensely when the COVID-19 crisis began. We had two days' notice to leave campus, and our experience setting up the unit could not have been smoother. The staff was kind, attentive, and understanding during the most chaotic of moving situations.

Samuel N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo V.  |  Expérience générale 
Évaluation :
1

Awful staff. Absolutely horrendous and unhelpful....

Andre A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H.  |  Expérience générale 
Évaluation :
1

The representative there were extremely rude and unhelpful. What should have only taken less than 30 minutes took over an hour and a half. I had difficulty checking in online while standing outside in the sun with my stuff, and the reps sat around unwilling to help. Painful experience.

Amoy A.  |  Online Move In 
Évaluation :
3

Front desk staff were unavailable for over 15 min and were largely unprofessional and not helpful

Leah H.  |  Online Move In 
Évaluation :
5

Super convenient location in central square. Staff is friendly and helpful. Several additional conveniences include that the facility is climate controlled, has a nice restroom (always super clean?!) , has spacious hallways, and they provide several carts for moving your stuff around. Access was easy with the uhaul card, swipe in the right box to check in, swipe in the left box to unlock the door, open the garage door and drive right in. Even though there's really only room for 1-2 cars at the top of the ramp, I never was unable to pull up and do my thing in 6 months of regular use. I paid <$150/month for quite a big space. It's a really good deal considering the price/sq ft in Cambridge. The facility is frequented by homeless people, who probably appreciate the affordable and safe storage. I never felt uncomfortable, and was never solicited for money - they were either chill and friendly or privately going about their business. First month free, and checkout was easy. Just show them a pic of the empty unit. A bit of feedback for improvement: The screws used in the construction of the units were much too long, so there are several exposed screw tips (1-1,5") coming through the walls of the unit, giving a decent probability you could puncture yourself if you were moving stuff around in there and not being careful. These could be shielded with plastic drywall anchors or cut off?

Daniel M.  |  Expérience générale 
Évaluation :
2

I got a high unit which was very inconvenient for the move in. Also, the people who worked there were very unhelpful!!!

Yara M.  |  Online Move In 
Évaluation :
5

The staff at this location were extremely helpful in a crisis situation. They handled my van and storage rentals quickly and without a single hitch. Moving out of a dorm for the summer is already stressful, and moving out with two days' notice infinitely more so--but the team here made it as smooth an experience as possible.

Samuel N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachael F.  |  Premières impressions 
Évaluation :
1

Rude front staff

Kevin Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica g.  |  Expérience générale 
Évaluation :
5

When I no longer needed my uhaul unit, they were extremely flexible with moving out.

Karissa W.  |  Expérience générale 
Évaluation :
4

Staff today was somewhat rude.

george z.  |  Premières impressions 
Évaluation :
5

Very helpful and informative on the first time I called, then the second when the website gave me problems, then on the third when I had to change my online reservation person! This was a crazy busy day for them with the college (virus) shutdowns and frazzled students and parents, but you wouldn't know it from their kind demeanor! And I talked to two different women, both wonderful! A heartfelt thank you for your info, empathy and professionalism! And I wish I had their names (this was on 3/10/20 if that helps you figure out who helped me.) ! I will recommend your location to anyone!

Lesa D.  |  Premières impressions 
Évaluation :
5

The manager, Jussara (sp?), was extremely helpful.

kevin D.  |  Expérience générale 
Évaluation :
5

Got the service I needed and didn’t have any problems

Ivo R.  |  Expérience générale 
Évaluation :
5

add a few more ladders for people with second level storage

SHELIA Y.  |  Expérience générale 
Évaluation :
5

People were friendly, building is nice, I like the way you access the unit.

robert s.  |  Premières impressions 
Évaluation :
2

I was always afraid to go into the the facility because of the homeless people living in the storage units. The ramp/parking situation was incredibly inconvenient, would be improved by parking spaces.

Zoë K.  |  Expérience générale 
Évaluation :
2

Female was most friendly. The males were cool, disinterested, unclear regulations.None were accommodating. excessive surprise charges appeared on debit card. U Haul reps negligent or predatory. :(

Kathleen B.  |  Expérience générale 
Évaluation :
5

All employees I’ve worked with from start to finish and monthly payments have all been fantastic...thank you!!

Josephine R.  |  Expérience générale 
Évaluation :
2

When I rented my locker I was told that I had access 5am to 10pm. I rented a car to bring my things that night at 8pm and found I had no access. Furthermore, I was refused 24-hour access $10/month.

jon t.  |  Premières impressions 
Évaluation :
5

This is our 3rd time renting a storage unit at this location. The staff is friendly and helpful, and the unit is clean and very convenient. We will be back next summer to rent again!

KAREN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xiao M.  |  Expérience générale 
Évaluation :
1

Awful experience checking in. I specifically chose this location because I was able to reserve a large lower level storage unit only to show up and have no such unit available. Had to give away bed.

Raina D.  |  Expérience générale 
Évaluation :
4

The physical facility and staff were excellent, especially compared with other uhaul sites in Boston I have used. I did not give an excellent rating because the uhaul on line billing system is terribl

Ernest M.  |  Expérience générale 
Évaluation :
3

The representative was working alone and yet we didn't wait for a long time, which was good. However, they didn't explain how to get to the storage unit well and they seemed annoyed when we asked.

Anastasia K.  |  Premières impressions 
Évaluation :
5

Great management. Helpful, flexible and understanding.

elijah h.  |  Expérience générale 
Évaluation :
5

Arcturus (Ace?) made check-out quick and easy.

matthew e.  |  Expérience générale 
Évaluation :
5

Great service n very clean

yan z.  |  Expérience générale 
Évaluation :
5

Great service!

Jeffrey P.  |  Premières impressions 
Évaluation :
3

The place is perfectly average. Some stuff was annoying -placement of locker. Everyone seemed to be bored or in a rush and no one seems particularly helpful except this one guy with long curly hair.

matthew w.  |  Premières impressions 
Évaluation :
5

Very helpful 😁

mary p.  |  Expérience générale 
Évaluation :
1

Making minature storage units above a storage unit is lame. Accessability is rediculas. I cant understand how you get people to rent those tiny boxes

FRANKMATTHEWS R.  |  Premières impressions 
Évaluation :
5

hate the ramp not much U haul could do about it

steve b.  |  Expérience générale 
Évaluation :
5

They help me to find a solution to my necesities

Gustavo V.  |  Premières impressions 
Évaluation :
4

Helpfull and polite staff

james m.  |  Premières impressions 
Évaluation :
5

Helpful and courteous

stephanie g.  |  Expérience générale 
Évaluation :
1

The storage space had a big column through it and was a lot smaller than advertised. When tried to speak with the staff we were told that they were closed for the day and had to come back later.

Yunuscan S.  |  Premières impressions 
Évaluation :
5

Customer sevice excellent

Elhassan B.  |  Premières impressions 
Évaluation :
5

The clerk who helped me was extremely helpful and courteous, my experience was an extremely pleasant one.

stephanie g.  |  Premières impressions 
Évaluation :
5

Manager Christopher Francisco amazing. He customized my experience to exacting timeline on my construction project.

steve b.  |  Premières impressions 
Évaluation :
1

My experience was so poor I really don't want to have to go through it again. Poor service & run-down location. When I finally got into my upper unit, the floor was breaking & top was open to theft.

Elyse L.  |  Expérience générale 
Évaluation :
5

Chris manages the uhaul in cambridge extremely well. I was very happy using services there. Merci.

steven c.  |  Expérience générale 
Évaluation :
5

It was wonderful this morning my lock broken and I don't know his name he help me a lot with smile.

jamila p.  |  Premières impressions 
Évaluation :