Évaluations des clients U-Haul Moving & Storage at Central Square

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Central Square

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Niall P. le

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This location is always awesome to pick up from and has the nicest staff. James was especially kind and made my day upon returning the van with his sense of humor. Christopher must be doing a great job running the store

Zach R. le

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James (I believe his name was) at the desk was very helpful when I returned the van at 5:30pm.

Suraj S. le

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Ezekiel and James were fantastic in helping me get my truck and helping me check it in afterwards. They are phenomenal employees and I hope that they are rewarded for their hard work. I look forward to renting UHaul's at your location because of them.

Joshua K. le

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Clean the front of the van, primarily the cup holder area, better for subsequent customers.

Aslanbek X. le

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Very rude and unprofessional customer service! 1) When you say "for your convenience, I can provide a confirmation number I received online", you don't expect a "I haven't asked you for a confirmation, so tell me confirmation number only if I ask for it" response. 2) I did early check in, the guy used my credit card to enter into system, and it took me some time to get the van, so basically early check in was useless as it took the same amount of time to be processed as the ones who didn't do early check in in front of me. He didn't swipe card, he looked at back of the card and typed into computer. 3) Car was supposed to be ready after early check in? Well, he went to find it first, so another wait time. Returning car was easy. You need to hire someone else or retrain your employee. He clearly has a "CEO of a gate" mentality which basically means who is not a high level manager, but acts like he is the founder of Uhaul.

Heather H. le

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Le client n'a pas laissé de commentaire.

April R. le

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Great customer service.

alex X. le

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George was extremely polite and very pleasant

Edward L. le

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Le client n'a pas laissé de commentaire.

bill V. le

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Le client n'a pas laissé de commentaire.

Mitchell L. le

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Customer service was great. I worked with Ezekiel and he was professional, helpful, and knowledgeable throughout.

Biniyam S. le

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Great job.

Monica C. le

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Wanda was very kind and helpful.

annis P. le

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my experience was bad the sale person was in a bad mod and rude. and when I looked at my bank account they charged me extra.

Ed J. le

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The gentleman who checked me in was pleasant, well informed. He also gave me great local information. I hope all your employees are so good! Many thanks!

Mack S. le

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Website features, such as pre check-in, don't seem to be implemented in reality. In spite of uploading the photo of my drivers license on the website, the counter staff still needed to see it. Also, the migration from Ford vans to GMC vans is a step down. The GMC is louder, required manual locking of each door every time, and had very difficult outside mirror adjustments.

Sean F. le

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James was very helpful and friendly. Thanks!

Diane H. le

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Le client n'a pas laissé de commentaire.

Colby G. le

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James was awesome! I hope I got his name right. He handled our rental return.

Pritish K. le

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Le client n'a pas laissé de commentaire.

Dennis S. le

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Le client n'a pas laissé de commentaire.

robin K. le

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Ezekiel was great! Extremely helpful and pleasant to deal with.

Matthew F. le

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Associate seemed to be in a rush: it was clear I was doing an after hours dropoff, but I was not informed of where I should leave the truck for return. App said to leave it in the lot, but the nearest lot had a big sign that said "NO UHAUL PARKING". Caused an extremely stressful dropoff experience, and would lead me to not want to use this location again.

JEFFREY P. le

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Le client n'a pas laissé de commentaire.

charles A. le

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Ezekiel was friendly and helpful when I returned my rental.

Oguzhan U. le

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Returns guy was awesome

Richard C. le

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The staff were friendly and helpful. But there was a handicap parking violation sticker on the window of my truck, which I didn’t discover until I rolled the window up, after I had driven away. Also, I was charged for 8.5 gallons of gas, though I only put 10 miles on the truck.

chad G. le

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Great service. James was very helpful and professional. Will definitely use this location in the future

John C. le

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All very smooth and stream lined

Sam A. le

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Le client n'a pas laissé de commentaire.

Aibin Y. le

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Le client n'a pas laissé de commentaire.

Suraj S. le

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My check in experience was very poor and slow, almost wasted a hour trying to get a van. However, I do have remarks on my drop off experience. Ezekiel and James were exceptional employees and were very helpful in my dropoff. They were very kind and productive workers and even helped me get my bike out of the back of the truck while also pointing out that I left my aux cord in the front. Thank you to James and Ezekiel!

Philip R. le

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Le client n'a pas laissé de commentaire.

Frank L. le

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The returns person James was wonderfully warm and helpful! Really made my day

Alexander P. le

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Le client n'a pas laissé de commentaire.

Josephine R. le

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All employees I’ve worked with from start to finish and monthly payments have all been fantastic...thank you!!

jon t. le

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When I rented my locker I was told that I had access 5am to 10pm. I rented a car to bring my things that night at 8pm and found I had no access. Furthermore, I was refused 24-hour access $10/month.

KAREN W. le

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This is our 3rd time renting a storage unit at this location. The staff is friendly and helpful, and the unit is clean and very convenient. We will be back next summer to rent again!

Xiao M. le

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_

Raina D. le

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Awful experience checking in. I specifically chose this location because I was able to reserve a large lower level storage unit only to show up and have no such unit available. Had to give away bed.

Ernest M. le

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The physical facility and staff were excellent, especially compared with other uhaul sites in Boston I have used. I did not give an excellent rating because the uhaul on line billing system is terribl

Anastasia K. le

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The representative was working alone and yet we didn't wait for a long time, which was good. However, they didn't explain how to get to the storage unit well and they seemed annoyed when we asked.

elijah h. le

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Great management. Helpful, flexible and understanding.

matthew e. le

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Arcturus (Ace?) made check-out quick and easy.

yan z. le

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Great service n very clean

Jeffrey P. le

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Great service!

matthew w. le

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The place is perfectly average. Some stuff was annoying -placement of locker. Everyone seemed to be bored or in a rush and no one seems particularly helpful except this one guy with long curly hair.

mary p. le

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Very helpful 😁

Frank R. le

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Making minature storage units above a storage unit is lame. Accessability is rediculas. I cant understand how you get people to rent those tiny boxes

steve b. le

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hate the ramp not much U haul could do about it

Gustavo V. le

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They help me to find a solution to my necesities

james m. le

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Helpfull and polite staff

stephanie g. le

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Helpful and courteous

Yunuscan S. le

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The storage space had a big column through it and was a lot smaller than advertised. When tried to speak with the staff we were told that they were closed for the day and had to come back later.

Elhassan B. le

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Customer sevice excellent

stephanie g. le

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The clerk who helped me was extremely helpful and courteous, my experience was an extremely pleasant one.

steve b. le

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Manager Christopher Francisco amazing. He customized my experience to exacting timeline on my construction project.

Elyse L. le

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My experience was so poor I really don't want to have to go through it again. Poor service & run-down location. When I finally got into my upper unit, the floor was breaking & top was open to theft.

steven c. le

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Chris manages the uhaul in cambridge extremely well. I was very happy using services there. Thank you.

jamila p. le

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It was wonderful this morning my lock broken and I don't know his name he help me a lot with smile.

Joan c. le

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Manager was rude and unprofessional

madaline h. le

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The garage door was broken a few times I tried to access my storage unit, which was extremely inconvenient as I had to use carts to bring my things up a ramp to the unit.

Richard H. le

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n/a

RUTH K. le

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I had rented a large space for what turned out to be two years. I felt safe going to my storage and the manager and staff were always helpful and friendly. Thank you!

Keith S. le

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Awesome service and great staff. I will be back in May 2019 to rent again for the summer for our son to store his college items.

Madison B. le

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I needed stairs or a ladder to access my unit. The stairs were hard to move and two of them were completely broken. The garage door was also never closed, anyone could enter.

Matthew J. le

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The place worked well but it is always understaffed so you wait forever while in line

FARZANEH R. le

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Thank you

dhruv m. le

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Staff was rude. I was made to buy a very particular type of lock. I was made to rent for the entire month. I was not able to open my online uhaul account.

Jingwen W. le

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Staff is extremely helpful and provided a good customer experience. But elevator was not operational--hauling heavy items down the ramp on a dolly felt unsafe. The rolling ladders also need fixing.

Margarita D. le

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When I first arrived the lady in the front desk had an attitude couldn't answer no question and couldn't help me. When I when to get the truck the person there couldn't tell me how to operated it

Sunil M. le

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1. I moved out from my storage unit on September 2, but they charged me for the whole month instead of prorating. 2. Homeless people have some storage units and they can be seen opening garbage bags.

HUGH B. le

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Storage facility is well operated and maintained.

Eric O. le

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The staff was prompt in processing the storage reservation and was helpful in guiding us through the facility. The lockers and general facility is clean and well maintained. Would recommend.

gabrielle p. le

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Super helpful staff

Michaela C. le

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The staff were very helpful, and unloading was easy.

KAREN W. le

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Easy to reserve a storage unit for the summer, easy to make online monthly payments, and easy to close out the box at the end of the summer. Thank you.

Jigme T. le

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Staff unwilling to help, made the process longer and more complicated. Forgetting to give me the keys, not asking me for my preferences, etc.

Mallory M. le

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There were no units left for me to rent. I had a reservation. Not pleased.

David S. le

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I reserved a storage unit online but it was not available when I arrived the morning I needed it. No apology: Agent said, "I can't give you what I don't have" UHaul is unreliable. BAD service

Barbara B. le

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The service was fine. However, when I came into the office, I said a cheery "hello" and got no answer. The person serving me did not look at me and smile and say hi. Be friendly!

Nur S. le

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Personnel at the desk could have been more attentive and gone through the process faster.

Ian E. le

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All the staff were very friendly and helpful. It made moving so much easier.

Jessica P. le

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I was given a storage unit above the ground level. As a small girl, it is dangerous for me to attempt to put my heavy boxes into a storage unit that requires a set of stairs. No one helped me.

Nazli S. le

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Employees were extremely unfriendly and they gave me a storage unit in between two homeless people. They allow homeless people to stay there which is illegal.

Guarionex D. le

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Simply, a very friendly service!